Customer Reviews for U-Haul Moving & Storage at El Paso Airport

Évaluation :

1

If you give me a call, I will definitely tell you poorly this store rated.

Évaluation :

5

Excelente servicio, estoy muy conforme con la calidad del personal y un costo accesible

Évaluation :

5

They all friendly and polite

Évaluation :

5

I rent periodically form this location and always a pleasant experience.

Évaluation :

5

Keep doing a great job. Customer service was on point. Thank you!!

Évaluation :

5

Polite & nice

Évaluation :

5

Very good

Évaluation :

5

?

Évaluation :

5

Because of my experience at this location, I will always recommend to my family and friends to use U-haul when it comes to moving or using a storage. Thank you, for making my day a bit easier.

Évaluation :

1

Mice were in my couches.

Évaluation :

4

Staff was very helpful to get me on my way.

Évaluation :

5

The location was great and very understanding with my situation with relocating alone with my children. Gave me a bit of time over the initial turn in time and Brielle helped me address an issue with the discrepancy with the miles that where initially recorded!

Évaluation :

5

Super great service

Évaluation :

5

Great service.

Évaluation :

5

Everything was great. Super clean storage units, friendly staff, easy access. The carts that are available to assist were awesome.

Évaluation :

5

Very professional staff and location

Évaluation :

1

U-Haul employees put my return address as my moving to address. So when I arrived I was charged a fee for dropping it off in the wrong location. I also had to wait three hours on the side of the road before anyone arrived to fix the flat tire. After not being able to return it on time because of aforementioned tire, I was charged a late return fee as well. Horrible experience all around U-HAUL.

Évaluation :

4

Make it simpler to verify pictures of any damage to equipment. Taking pic the trying to send it a hassle if you're not savvy

Évaluation :

5

Excellent service at the front desk and excellent installations

Évaluation :

5

Friendly and knowledgeable staff

Évaluation :

5

Excellent service

Évaluation :

3

Will never use mobile again. Just a way to get customers to do all the work for you.

Évaluation :

3

Ordered a pickup truck for three days to move storage units and to tow a trailer. This location was the only one with pickups available. I specifically asked if it had a 2" ball hitch and was assured it did. Only to find out I am not allowed to tow anything other than a U-Haul trailer. Very very disappointing. Had to rent a box truck for an hour to accomplish just moving the trailer I needed to move. Only for an hour as the truck was only available for that long instead of the three days I needed the pickup for. Had to rent elsewhere. Will not be back again

Évaluation :

5

Easy peasy!

Évaluation :

5

Friendly and fast.

Évaluation :

1

App doesn't work for me. Customer service can never find my information or account using my phone number or my email....

Évaluation :

3

Customer service and employees were excellent. The trailer that I rented was a 9x12 but the entrance was only 5' so the trailer did not worked for me. I ended in a 80 miles trip for nothing.

Évaluation :

5

You guys did such an amazing job. Thanks to Bryell and Ivan that helped me with the rental process, you guys keep up the good work!

Évaluation :

4

Non working elevator can be frustrating for tenants.

Évaluation :

3

I requested a 4 day rental. Since I requested it, I didn't pay attention to what was put in the contract (24 hrs). This caused undue stress for all parties.

Évaluation :

4

Price to expensive

Évaluation :

5

Awesome experience!

Évaluation :

5

Nothing, keep up the great work

Évaluation :

4

People were very helpful. My husband enjoyed being able to help you out with transporting a car carrier back with him.

Évaluation :

5

Very professional- knowledgeable

Évaluation :

5

Good service n fast

Évaluation :

5

The absolute best service ever. Thank you uhaul El Paso. And Leo the G.M.

Évaluation :

5

El resivienento estubo bueno tanvien

Évaluation :

5

Veterans discount not available.

Évaluation :

5

However at least have a courtesy time for clients to return the equipment the next day… instead of charging a whole 24 hrs

Évaluation :

5

When I began my position with the company that used this facility, the elevator was notoriously never working. People prior to me had started the ball rolling on moving to a new facility. However, when I arrived, Martha (the manager always on duty when I came around) was amazing! The elevators had been fixed, she was always visible walking the property and making sure things were clean and organized. I would have stayed on had things not already been in motion to move. She is doing a great job and I would recommend UHAUL to others!

Évaluation :

5

Everyone, from start to finish, was so helpful. All three personnel that I communicated with was very kind.

Évaluation :

5

Leonardo R provided excellent service from the time I arrived until completion of service. Thank you for your service. I will definitely return to this location whenever I return to U-Haul for rental services. Merci!

Évaluation :

5

exelente servicio yo vivo lejos de esa area pero prefiero manejar hasta ahi nada mas por su excelencia y amabilidad del personal que esta atendiendo. Lo super recomiendo!!!

Évaluation :

5

Returning the truck and trailer was quick and easy.

Évaluation :

2

There are no key drop boxes and if there are they are not in a visible location. Every time I'm there to do something I wait in line easily 10+ mins

Évaluation :

2

It's really inconvenient to not allow multi day rentals. I was just trying to get a truck for 48hrs so I could move comfortably. The store absolutely wouldn't let me. This makes no sense.I actually hurt myself because I had to be in a rush. This 12 hour policy of yours and making people rush will eventually get someone seriously hurt. It probably already has but with the lack of care I received at the store I highly doubt Uhaul cares either. You all provide a very essential service and it feels as you use this as a leverage to be uncaring. Especially the people at this store.

Évaluation :

5

I had my storage there for work for 7 1/2 years. Everyone was very nice and helpful ..especially Martha.

Évaluation :

5

Mr. Ruvalcaba has a very great customer service manners, explained everything very precise. Made sure I had everything I needed. Went above and beyond in his service.

Évaluation :

5

N/a

Évaluation :

2

I understand that they received the truck in a certain condition and they have protocol, but it took several attempts from myself and the pick up location ton get in contact with the manager. They are asking me for proof of damage that I did not cause and was never prompted to take photos of the truck because I picked it up over the counter and was told by the pick up location they already had photos. There needs to be better documentation between the locations and not villainizing the customer who is doing everything in their power to come to the truth of what happened.

Évaluation :

4

The alignment was off on the truck, and the windshield wipers where also bad and either the a/c or coolant was leaking a lot.

Évaluation :

5

Great service as usual

Évaluation :

4

Not charge 49 dollars for extending for 30 minutes

Évaluation :

2

Below average False advertisement I was told by rep (Ft Worth Tx) Since I rented a trailer I would receive one month free Storage space, but when I went to the drop off location (El Paso Tx) to rent a 5x10 storage space First thing rent went up from $99 to $124,95 and the second thing was told by rep at drop off location Thst I would of had to pu the trailer first eventhough I reserved it with a CC before I would get one month free which was told at pu location. Note :Pu date Aug 26th drop off Aug 30th Also told it would be better to rent it today Aug 21st to make sure that the storage space was available when I came to drop off the trailer and items (pressured) Which I didn't find acceptable and wasn't happy about but had no choice cause plans and dates were already in place hence false advertisement and below average rating.

Évaluation :

5

Great staff. Easy and quick transaction. This is the only location I use in El Paso

Évaluation :

5

Keep up the great work y’all.

Évaluation :

4

Cost is prohibitive. Had to downsize due to frequent cost increases.

Évaluation :

5

Marta, is great. She has always been helpful throughout the years. It's been about 8 years since I last rented and she remembered me!

Évaluation :

2

Elevator was not working for the whole month when they told me it was gonna take a week

Évaluation :

5

The indoor storage unit was clean, cool and accessible. The location was accessible with wide sliding doors and made the experience excellent, I really felt my items were safe and secure. Merci

Évaluation :

1

The elevator was not working and had been down for a few weeks. I had a second floor unit which was basically useless because of that. The staff offered to help move/carry my stuff upstairs but I cannot lift and carry items over 50lbs. so I never moved into the unit. Staff was awesome, very friendly and professional. The facility is great. Hopefully they can get the elevator fixed.

Évaluation :

2

I paid $109 for a Unit that I was only in, because of an Emergency, for about 10-Days. When I moved out, I was informed that there were no Pro-Rated Refunds, yet this same Unit will more likely than not be re-Rented within a few Days, netting the Company another $109.00. That's just a Shady Business Policy!

Évaluation :

1

Elevator does NOT work.

Évaluation :

5

We have been with the same unit for over 15 years. Payment since 2008 has gone up several times but we keep it because we don't want to move to another storage facility. We are praying you have a super rate available to us for being a customer for over 15 years.

Évaluation :

5

I really liked how neat is this place and the employees were very helpful. We didn't take long. Everything ran smoothly.

Évaluation :

3

Its everything you would expect from a storage unit but a downside that brings it down by 2 stars. The staff are friendly, the units are well secured and well lit. However, when I first got the unit 9-10 months ago on the second floor the elevator was working but the following week when I went to move in the bulk of my stuff it was not. Initially understandable, things happen, but upon return (9-10 months later) it is still broken with no end in sight. I am lucky enough to have local, and strong, friends to help muscle our way past that obstacle but others with larger units and possibly larger/heavier stuff or new to the area on the second floor will be hard pressed. I've used this facility twice now and once this issue is resolved I could see myself using it again but using a storage unit on a regular basis was not feasible so I pulled out the rest of my belongings and closed my unit.

Évaluation :

5

Everything was above satisfactory the whole time I was there. Staff were friendly very helpful and most of all good attitude at all times yes I would recommend it this facility to any and all of the people that I know. Merci encore.

Évaluation :

1

Two agents for a Friday afternoon left at least 5 reservations waiting. A lot of personal details are asked out loud that I prefer not provide to a room full of strangers. Poor concept and execution. My first call to the reservation center was a joke. The agent lacked professionalism and straight up lied to me because he didn't know how to do his job. Do better UHAUL

Évaluation :

5

Since this was the first time I've rented a storage unit, I wasn't aware of all the wonderful things that were available to me. 1. I wasn't aware of the little carts made available to me to use and help me carry all my things into the unit, I only found this out when I saw a cart in the store and asked if I could use such a cart, that's when the person at the counter told me there where carts in the storage units for me to use. I only wish I was given a quick tour since I also wasn't aware of the bathroom facilities but only found them after my grandson walked around and told me about the bathrooms and of a water fountain since I was very thirsty. Besides, this all was great. Thank you!!

Évaluation :

5

I unfortunately don't remember the staff member who helped me but he was extremely helpful and friendly. Great job showing me around and explaining everything as well as answering all my questions.

Évaluation :

3

I had the climate controlled unit on the 2nd floor and when coming back to open my unit, I found all my furniture covered in sand/dirt and debris. I was told by staff that there was construction on the roof, but it doesnt remove the fact that all my items were now covered in dirt. I might as well have gotten the non-controlled unit on the first floor. Additionally, the elevator has been out of order almost the entire time I've had this unit, making moving heavy items very inconvenient. Again that further cemented that I should've just gotten a unit on the first floor.

Évaluation :

5

I’ll be back.

Évaluation :

5

Excellent staff. Super helpful and glad to answer my questions.

Évaluation :

4

Too expensive but it was ok

Évaluation :

3

Fix the elevator in this location, it's been out forever.

Évaluation :

5

All good serrvice and facilities.thanks

Évaluation :

5

Pay for a month used less

Évaluation :

4

Please fix elevator.

Évaluation :

5

Excellent service

Évaluation :

4

The one thing I had a problem with. We were getting moved by the army they were moving us on the 11th. Because my bill was due on the 9th of each month if I didn't have some great friends that helped me move my storage to the house early. I would have been charged for the whole month when I would have only been there 3 days that month.

Évaluation :

5

It was a good experience Edwin was extremely helpful He was professional He explained process/rules/map etc He escorted me to my unit+provided lock etc He answered all my questions Edwin was excellent Thank you Edwin Thank you UHAUL

Évaluation :

3

Front office guys have attitude and feel untitled.

Évaluation :

4

The only poor rating is the elevator was out and there is no absolute time frame of when it will be repaired. This is unacceptable when items that are heavy and storage is upstairs. I am ver disappointed is part because each employ gave a million excuses. Only one employ offered to assist with paying a portion of the cost of the moving company if I hired one.

Évaluation :

1

Rente el lugar me tocó piso #2 y no lo pude usar por 2 meses tuve comunicación con el personal y no obtuve respuesta.correcta pague quedaron de renbolsarme el dinero y no se asta ahorita si me mandaron a colección estoy muy inconforme

Évaluation :

4

Facility is excellent but the Elevator was broken the whole time i stored items, but overall, a good place but put priority to fixing the elevators. Also the return was a nightmare, the location originally provided I could not find, call the number provided. they sent me to a location 45 minute from my Hotel, which had a Uhaul Location right next to the Hotel. I gave the representative the address but said location was full. It was unreal the return experience

Évaluation :

5

Very convenient. Very clean and fresh. My stuff was very safe. I even set off the alarm.☺️

Évaluation :

4

This location has an elevator that is not functioning and I have large items to move. Management advised it would not be ready until later in the year and I moving now. I feel this needs to be fixed very soon or move us to another location at no cost. This is the only reason I an not recommending this location at this time. Unless the elevator is fixed soon.

Évaluation :

5

All good with the exception of the None working elevator

Évaluation :

5

I would highly recommend this U Haul to friends and family. The manager, Leonardo, was always friendly, professional and friendly. This has been the second time I've used this facility and I will continue to use it in the future.

Évaluation :

1

Did not have my reservation as promised on line and the phone with customer service. Also the elevator was broken they said it wouldn't be fixed for five months. Plus the temperature inside the building was at 80 degrees it was hot inside the building. The last storage I was in all day temperature at 70 degrees

Évaluation :

5

None at this time

Évaluation :

1

Maintenance on the elevator need to be done. It was not working at the time of the move in. I tried to get them to change my unit to a down stairs one so I would not have to use the stairs to put my stuff into the storage but It was declined. I was very upset and was disappointed that they would not accommodate me. I was even more disappointed when I asked them when the elevator issue would be fix and they told me they did not have a date.

Évaluation :

5

Great service and the personnel are very friendly and helpful. I had a storage unit and also, I rented 5 x 8 trailer; Storage and equipment were very clean and well maintained. I am looking forward to my next rental. Recommend this location 100 %.

Évaluation :

5

Thanks Mr Leonardo and employees!! I really satisfied Inlove Uhaul .com

Évaluation :

5

Bathroom need to be thoroughly clean it’s disgusting even for men

Évaluation :

4

No comment

Évaluation :

1

We were in a second floor unit and when we arrived the elevator is broken. This was never displayed online otherwise I would have never rented here. It forced my family to move a 15' trucks worth of home items up a set of stairs in 110 degree heat. The U-Haul place handed me a business card and I was told I can call these people to help move. I didn't have time to wait hours when my family arrived at 2:30pm after a 6 hour drive with two small children and a dog. I will never recommend U-Haul to anyone ever again.

Évaluation :

1

Elevator was broken and I injured myself bringing furniture down from the 2nd floor. Staff said it would be at least 3 weeks before fixing. No accommodations for prorated amount since the unit was returned 3 weeks before next payment due. No discount for elevator inconvenience. Terrible.

Évaluation :

1

Elevator has not worked for days per other tenants and had to lug multiple crates up stares with no dollys. To be honest, this is unacceptable. After this month I might move it again. It's sad since it's so close

Évaluation :

5

N.D.

Évaluation :

5

Great product, people, and service!

Évaluation :

5

Extremely well kept facility. Never had a problem, and always felt my items were safe and secure.

Évaluation :

5

Leo and his team go above and beyond to help

Évaluation :

2

Had my unit for less than a month. Went to check and found aluminum shavings and dirts in my furniture and floor. Found holes drilled in the ceiling so I took my stuff out. And closed my account at this location. Had I need notified that maintenance was being done. Would have had a different outcome.

Évaluation :

5

They were kind and helpful with my concerns and questions.

Évaluation :

5

The entire staff was the epitome of professionalism.

Évaluation :

5

The person who we spoke with yesterday was very helpful and knowledgeable. You do well with professional personnel like her!

Évaluation :

1

Throughout my 12 year rental with insurance upon moving out I discovered valuable items have been stolen totalling over $5000 from my storage. They had no right to change my locks Don't rent here the staff are liars, thieves and are rude.

Évaluation :

5

Everyone was so helpful and nice starting from your customer service on the phone to the truck pick up all the way to the storage space.

Évaluation :

4

Office hours weren't posted on the website and closed 15 minutes before I arrived. I had to come in the next day. The hours were okay but it would've been nice to know before I arrived so I didn't waste my time showing up that day.

Évaluation :

5

I would appreciate extended access hours even at least up until 10:00 p.m., I am well understanding of the restrictions based on longer hours. I appreciate all of your hard work.

Évaluation :

3

Too expensive. If I didn't have a free month with trailer treated I would not be using it.

Évaluation :

5

Muy buen sevicio y atencion, y las instaaciones impecables