I was supposed to pick up the truck at 8 AM in a person-less pick-up. When I got to the site at 8 AM, I was informed that I would have to wait for in-person pick-up at 9 AM. I called U-haul's customer service number only to sit on the phone for 35 minutes before giving up. Finally, the U-haul person did not arrive until after 9:10 to open up the store. She said that the reason why my truck changed to in-person pick-up is that the U-haul person forgot to set-up the key the previous night. These multiple errors and delays messed up my day and my family's day completely. There needs to be better customer service from a local and a corporate standpoint.John S.
Customer Reviews for U-Haul Moving & Storage at Energy Corridor
Houston, TX 77043
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- RV storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TRASHELL M.
Shy on customer parkingMICHAEL D.
Judi's so nice. She's so friendly and helpful. She made everything so easy. I'd recommend this location.Patipat I. | First Impressions
Customer did not leave a comment.EDWARD B.
Truck was in great shape! They are very nice and helpful. I would highly recommend this location.KEITH M.
Customer did not leave a comment.KEITH M.
Juli and her husband were great. We bought boxes, rented 2 different trucks and additional equipment. We owe them a breakfast.JOHN D.
order onlineARMANDO E.
The U-Haul experience can be hit or miss. Today I went to 2 new locations (new for me, that is). At the Beltway 8 & Westheimer location, the gentleman ( I didn't really get his name) found me a pickup close by, when none came up online for me earlier. His partner was very nice also. When I went to rent the truck, James was very professional, and personable. A+ y'all!DAVID F.
Judith gave me the best U-haul experience that I have ever had and I have used U-haul a lot over the years. Give her a raise!BENJAMIN H.
Customer did not leave a comment.Brian U.
Customer did not leave a comment.LATANYA P.
Customer did not leave a comment.MOTASEM Q.
Excellent U-Haul location! The facilities are sparkling clean, well-maintained, and safe. Hours are great, Very easy to drop or pick up things while doing errands. So convenient. The managers are so personable, helpful, and knowledgeable. The best in my experience. I am getting ready to organize and downsize at home. Judy got me fixed up with another small unit, just steps away from my larger unit. Took all of 3 minutes!Camile H. | First Impressions
The manager was very friendly, welcoming and on top of things. She cooperated with us and made sure our needs were promptly taken care of. I'd recommend this location anytime.ALMIR M.
Customer did not leave a comment.DANIEL G.
The person covering the shift yesterday 5/16/2021when rental returned van went above and beyond in helping with the check-in process. ThanksROBERT S.
Customer did not leave a comment.Joel P.
Excellent customer service! Friendly and helpful going above and beyond what I expected.CHRIS N. | First Impressions
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.RICHARD P.
Customer did not leave a comment.Felecia Y. | Overall Experience
Thank You!Majid T. | Overall Experience
Customer did not leave a comment.LUZ P.
Highly recommend this office space for startup business or new business or just office space in general. Spacious , open concept , clean and great location. Highly recommendJohnny h. | Overall Experience
Customer did not leave a comment.Derek H. | First Impressions
Excellent in all ways. Thank you very much.DAVID L.
Customer did not leave a comment.GREGORY T.
Great service from the management team.LUKE W.
Customer did not leave a comment.UCHENNA I.
Customer did not leave a comment.BETSY S. | Overall Experience
Customer did not leave a comment.SHAINA H. | First Impressions
Everything goodSU N.
Customer did not leave a comment.Robert S. | Overall Experience
This facility is incredibly clean and the managers are remarkable. Not only are they smart, efficient, polite, and helpful, they are genuinely good 'down home' kind of people who are always eager and happy to assist. I chose this facility for the location, but for future storage needs I would definitely return because of this management team, even if it meant driving farther. These days it's hard to find their quality of genuine customer service. In fact we don't even expect it, so it's a pleasant surprise when we do. Thank you.Jean M. | Overall Experience
Customer did not leave a comment.Nicholas P.
Customer did not leave a comment.Joe H. | First Impressions
Customer did not leave a comment.HARRY C.
Customer did not leave a comment.Carisa C. | First Impressions
Customer did not leave a comment.CARISA C.
Customer did not leave a comment.CRISTIAN S.
Customer did not leave a comment.Robert S. | First Impressions
Perfect service, no recommendations for improvement based on my experience. I look forward to returning to the location for my future rental needs.Hannah H.
Get better vans. The chevy I drove had an alignment issue and fuel gauge issue. It was also very uncomfortable and too tall. It would not clear my 7ft apt complex garage entrance. I was overcharged for gas bc even though the fuel tank showed full when I picked it up, it was not full and I ended up filling it up more than I should have had to. Clerk running shop was friendly and professional.Ashish F.
Customer did not leave a comment.PAMELA REIFF S. | First Impressions
Customer did not leave a comment.RICHARD ALAN H. | First Impressions
When I found out that you were locking certain doors due to break ins I became concerned with security of the facility. My unit had been broken into a number of years ago and I did not want a repeat. I have found a brand new multi story storage facility closer to my home with much better security. I have leased a larger unit at 2/3's the cost per month of what I was paying your company.MIGUEL E. | Overall Experience
Kindly host recommend. Nice place for storage.Sir D. | Overall Experience
Customer did not leave a comment.ROBERT G.
The Staff is really friendly, and go out of their way to assist you in providing you in getting what you want in storage space. And the location is excellent.Gloria S. | First Impressions
Customer did not leave a comment.Byron N. | First Impressions
Very friendly and helpfulJUSTIN K.
All was great.JOHNSTONE A.
Customer did not leave a comment.Arman S. | First Impressions
Had a great experience, thank you for your help. Any chance was there a vent magnet found in the van I'm missing mine?Samuel N.
the only real issue I had was being able to park a car loaded with stuff I was in the process of moving. It would be great if you had more than 2 secure parking spaces.James B.
Customer did not leave a comment.lauren h. | Overall Experience
Customer did not leave a comment.ANTONE V. | First Impressions
This location and staff was by far the friendliest and most accommodating I've ever experienced! I only had my things stored briefly but it was a very smooth process and I had no issues whatsoever! Everyone was very helpful and kind!Regina D. | Overall Experience
Customer did not leave a comment.Haley A. | Online Move In
Customer did not leave a comment.ANTONE V. | Overall Experience
Customer did not leave a comment.Ashley S.
Overall, the experience was fine and had no issues. However, the annual price increases was the impetus for leaving, which was already pricey to begin with.juan carlos t. | Overall Experience
Facility was so clean and neat. Exceptionally friendly and helpful service.Stuart s. | First Impressions
I believe I was over charged since before i even got in the uhaul rental truck,Gustavo P.
Customer did not leave a comment.DERRICK M.
Great service great facilityLaura p. | Overall Experience
Customer did not leave a comment.Barry K.
Customer did not leave a comment.Christopher Y.
Customer did not leave a comment.John E.
Customer did not leave a comment.ROBERT L.
Safe, always very clean and well illuminated. Zero pests. Perfect service.Felipe Alejandro P. | Overall Experience
This was not my scheduled location. I rented a one-way vehicle for the Westpark location for Monday 12/14. Nationwide website outage caused us not to be able to pick up the vehicle on that day. I called and rescheduled for Thursday 12/17 to pick up at Westpark location but was called when I was 20 minutes away to say that there were no vehicles there and I had to go to old Katy road. UNACCEPTABLE to be called when in route!!!!Felix G.
Only issue was closing my account after two weeks as I had cleaned out storage locker 17nov20, informed office personnel I am closing my account. 28nov20 received a text my account was past due and charged 15,00 $ late fee. All issues are resolved with my account for B169. Robert BarrRobert B. | Overall Experience
Awesome staff , clean and great location .. highly recommendJohnny h. | First Impressions
I am very satisfied. I love the fact it can be all done on my phone, very convenient and fast.GEORGE C.
Gracias, por su atencion.Fernando M. | Overall Experience
Customer did not leave a comment.Crystal P. | First Impressions
Customer service is the best! We have been so pleased with the entire process from start to finish.James G. | Overall Experience
Customer did not leave a comment.THOMAS DAVID B.
This is the best UHaul location we have used. We have used storage and trucks. Best customer service by far!!!James G.
Customer did not leave a comment.Justin M.
Judith was great! She was so nice and she took care of everything for me. Would recommend this locationCassidy G.
Judi was amazing, she went above and beyond.WALTER EARL T.
Picking up was great...bringing back was not so great had a lady who said when we brought the truck back "if you are in a hurry I can just email you the reciept....we stayed thank goodness all wrong information.and she was rudeLaura T.
The U-Haul central computer system was terribly slow at rental time. The local office was very very patient to work it thru.Robert F.
I like that it was cheap to rent but then they tack on 0,89 per mile and that adds up to a lot of your moving. I had it 4 hours and was charged 80,00 $ now that did include 14,99 $ for insurance. I only drove 36 total miles, stick to Budget truck rental, never again.JAMES DARREN K.
Customer did not leave a comment.Tracy K. | Overall Experience
Surprised me that nobody in the store was using masks. I strongly recommend to stablish a rule where everybody need to wear masks.Rodolfo L.
Customer did not leave a comment.Lawrence D.
Customer did not leave a comment.SIOVHAN OLIVIA L.
the people who run this location are wonderful; very friendly and very helpful. I went initially to the uhaul at I10 near Gessner because that is where my reservation was, but they canceled it and said theydidn't have a truck because I was 12 minutes late! They weren't very helpful or friendly. This location helped me out and I will go back to them from now on.Colleen R.
Customer did not leave a comment.AKRUTIBEN P.
Great power, felt verysafeðŸ’œgoodmileagelynn C.
Customer did not leave a comment.Darko C.
Great customer service! Thank youLUIZ R.
Ms. Jodi was very helpful and sympathetic about my situation. I am displaced because of hurricane Laura and was fortunate to get a large truck to accommodate my needs. Thank youJennifer D. | First Impressions
Customer did not leave a comment.Alba D.
Ninguno..todo muy bienFernando M. | First Impressions
Nothing, everything was perfect!Jorge J.
Super fast and friendly service! Would highly recommend this location!Henry D. | First Impressions
Customer did not leave a comment.Michael C.
The staff were friendly and very helpful. I would highly recommend others to this location.ALTHEA R.
Customer did not leave a comment.RICKEY L.
Customer did not leave a comment.COLE K.
Judi was so helpful and supportive. She was so willing to help us and made things so easy. I would definitely recommend this U-Haul location to anyone.BETSY S. | First Impressions
Customer did not leave a comment.MARIA A C.
Customer did not leave a comment.KATHLEEN A.
i had a trailer and this location does not do trailers. The dispatch part of U-Haul sent me here. A major disruption to my plans.william L.
Judith went above and beyond. She's awesome.Alfonso M.
Provide clean vehicles and ensure all additional equipment paid for is included. A worker had to bring the remainder of my order to my house. Overall, good location and great management.Jeremy H.
We needed to pick up some furniture and just needed a van to do it. This location was less than a mile from our house. I made the reservation and checked in online which made the pick up a breeze. We returned it without an issue, even though we were an hour later than planned. Masks and social distancing were quite evident.Elizabeth T.
EstÃ¡n sacando dinero de mi cuenta, no se a que se debe?Yenny T.
Awesome staff awesome serviceRobert S. | First Impressions
They were amazing. Easily the best location and people we have ever dealt with when using ANY moving company vehicle. I would only recommend this location to my friends in Houston.Lawson N.
Judi at the location was AWESOME!! She went above and beyond to help. A clean truck is always preferred. The front seat of this one was full of pet hair, on the seat, on the floor, in between the seats. Another thing that would improve ratings is being able to pick up the truck at the location where it was booked. We drove 18 miles one way to pick this one up.Bharat P.
Customer did not leave a comment.Kyle M.
Judi was fantastic and so easy going on everything! I would definitely recommend this location to family and friends. I do have one thing that was frustrating though. I have tried to call this location back, but can only get the general hub to answer. It is all automated and they say the wait time is between 10 and fifteen minutes. I waited for nearly 20 minutes and finally hung up. Very frustrating! I just wanted to reach the facility I rented from, not the automated system. Jim Tignorjim T.
Customer did not leave a comment.Alejandro M.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.Benjamin L.
Great atitude and service, Thank you.GEORGE R.
Customer did not leave a comment.Francisco P. | First Impressions
Customer did not leave a comment.Seth G.
Customer did not leave a comment.Nadim L. | First Impressions
Family oriented atmosphere. Really great people at this location. They will take care of you. Plan to use them in the future. Thanks again Judith and the rest of your staff for taking care of me.kenton W.
Sometimes office is full of customers ... One more dispatcher will help a lotJUAN C.
They couldn't have been more friendly and helpful. Judy was especially terrific. I recommend them wholeheartedly!!!ELLEN C.
Customer did not leave a comment.Jill M.
The couple that run this facility are very friendly, awesome and real. They made me feel very welcome. The storage space was clean, easily accessed and temperature controlled. Highly recommend this site.Kristi K. | First Impressions
Customer did not leave a comment.JOSHUA MATTHEW F.
Judi Hobgood, is not just a wonderful customer service representative. She is also a incredible problem solver. Made me really comfortable knowing that I was In good hands and my things where safe. She explained everything to me and what was the next step. Judi, is incredible and a absolute plus to the uhaul company. Thank you Judi!JAKEENA B. | First Impressions
Great experience. Very personable. Take good care of customer.THOMAS W.
Great service, pleasant attitude by James. Thank you.GEORGE R.
I submitted my reservation online the morning prior and opted for the mobile pick-up at 8am knowing the office didn't open until 9. When I arrived at 8 am and started my mobile pick up on my phone, the website told me I would have to wait until the office opened. Not sure why I was given the mobile pick up option when reserving. Being delayed an hour wasn't the end of the world, just frustrating.Isai M.
Reserving online was ok, but when I arrived at the location to pick up the equipment, the gate was locked, there was no answer on the intercom, and the local phone was not being answered . I was still on hold twenty minutes later when the gate finally just went up. Once I'd signed the contract and provided answers to their questions, I asked about the additional items I'd indicated in the reservation. Yes, they were on the order. We left, but when i looked in the back of the truck, no pads or dolly. On return, my phone died, so I could not go through the full process. I just parked the truck and put the keys in their key-return lock box. the next day, I called but the local site did not pick up. It had again rolled to the 800 line. I was told the unit had not been returned yet, so I had to return to the station to check the truck in in person, even though it and the keys were already there. I did get a refund for the dolly and pads, since I had not received them.Joseph M.
Judi and James are easy to work with. I have been trying to get into this location for over a year. The old management said they wrote my name down and would call as soon as a space was available. Through out the year i noticed that several spaces had become available and rented without any one contacting me. I first met Judi and James their first week on the job. They put me in the computer as a reservation and 1 month later i was in!! They rock, the other 2 did not.Joseph C. | First Impressions
It was a great experience. Staff was professional and friendly. I will recommend themSherrie H.
Customer did not leave a comment.LaShanda C.
They had systems issue but did a great job handling it. They were awesome.TOM W.
The customer service was above and beyond anything I could have asked for. The pick up process was smooth, and the after hours drop off as well. I even mistakenly left my personal vehicle in the wrong place and the manager took time out of her night to make sure I was able to get it. I really appreciated that!Amanda A.
There is nothing that needs improvement. Keep doing what you are doing. You have the best Uhaul location I have ever dealt with. AWESOMERoy T.
Customer did not leave a comment.Lakeisha M.
U-Haul very easy communicating individual rental needs. Personnel very friendly, helpful , open and assist with all rental needsRobert B. | First Impressions
Customer did not leave a comment.Jordan B.
Customer did not leave a comment.ANDREW C. | Overall Experience
The entire staff was amazing! The friendliness, conversation, and customer service made a lasting impression! By far the best U-Haul experience EVER!!!Hugh D. | First Impressions
TYVMFEDonna K. | Overall Experience
Customer did not leave a comment.Donald G. | Overall Experience
great place.... easy and friendly. The new people, Judi and husband are very helpful.Gerri Lynn S. | Overall Experience
Very professional Explained the size and cost of several units. I was a walk-in but signed up for a unit that day. Very warm and friendly service.George W. | First Impressions
The only complaint I have is upon closing my account I was charged for an entire month that I did not use. I thought that was unfair.HARLAN E. | Overall Experience
The employees are very nice and welcoming!Basma A. | Overall Experience
I was charge twice for delivery and I just received one package. Cashiers could not return to me the over charge.Juan B. | Overall Experience
Great service!KENNET J. | Overall Experience
I am well pleased with my experience with UHaul storage and rentals.Geraldine M B. | Overall Experience
Very easy to work withChristina Antoinette M. | Overall Experience
Superior UHaul; I disliked the closing at 7 but understood the purpose; this however would cause me to choose another storage facility. I do recommend this facility though!Brianna W. | Overall Experience
They were outstanding hosts for my storage space. I appreciated the ease of communication and all the help.Louie Ross IV G. | Overall Experience
The man working the front was exceptionally helpful; wasn’t his fault UHaul picked a drop off location not big enough for our size truck.Brianna W. | First Impressions
Maricio rates an A+. He provides the very best in all he does. He is amazing. Thanks for all you do.Victoria N. | Overall Experience
The entire facility was always clean and neat. Maurice was friendly and helpful. I would certainly recommend this location.ANA V. | Overall Experience
I ended up paying for an extra 5 months because they wouldn't cut the lock off when I asked for help I realize that I was responsible but I bet they are more than happy to remo the locks if no money.MATTHEW CHISHOLM S. | Overall Experience
Mauricio is the best manager/operator a company could want to have. He was always in a good mood and very helpful. You need 100 people like him!Christipher P. | Overall Experience
Wonderful facilitiesDaniel O. | Overall Experience
I thought that the building where my storage unit was was too warm every time I went over there. I don't think management kept it cool enough, considering it was billed as climate controlled.kittie g. | Overall Experience
ThanksDIXIE WILLIAMS E. | Overall Experience
The attentive and friendly staff made this facility great. Always there anytime I needed anything and even just a friendly greeting anytime I was on the property. I highly recommend this site.KAPUALANI A. | Overall Experience
Great service, clean facility, and competitive prices.Victoria N. | First Impressions
It was quick and easyJosua K. | First Impressions
Great experience!!!AMANGELDY K. | Overall Experience
Very knowledgeable and patient!yosmany b. | First Impressions
Very friendly and helpful.david c. | First Impressions
Always friendly and helpfulABSOLUTE VOICE D. | Overall Experience
Friendly and kind couple to work with!Louie Ross IV G. | First Impressions
This is the best U-Haul location I have ever been to. It feels like a family-owned business. Mauricio is a great manager!marius d. | Overall Experience
U-haul was a great experience for me. I would highly recommend it to anyone. The people were extremely friendly.Rhonda M. | Overall Experience
More Specials on price breaks for those who are Customers To stay thereCharles P. G. | Overall Experience
I would recommend U-haul to everyone. My experience especially in Texas. The two locations I went to were Great! I didn't have a ride home and the employee had a ride for me. I totally appreciate.Rhonda M. | Reservation
The two women on duty were very friendly, helpful, and kind. I would come back just because of them.Laurie J. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at 14,95 $!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!