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Sandra G. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Eubank
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The gentleman that helped us at the counter when we checked in was beyond professional, very knowledgeable and extremely helpful.
Mark N.Have more hand trucks available for rent with the trucks, etc.
Kay M.Fast and friendly, even when I had to call the credit card company to activate my card. Great job!!
Frank W.Quick with great customer service
Joshua H.Zach is an awesome ambassador for your company. Merci
JEFFREY B.S.O.
Quiara B.Fabulous service on both ends - Adrian was excellent in Round Rock, and the gentleman in Albuquerque was also. They both were welcoming and helpful, and we were immediately helped
Evan E.Easy booking, pick up and drop off.
Timothy F.This location is in need of some help. The staff were helpful and doing well with what they had to work with it seemed. This was my first time renting a 26' truck and I had been passenger several times in the past. I was displeased to be immediately instructed to a gas station as GAS THEFT was to blame. Finding a safe route to a nearby gas station proved to be quite difficult and unfortunately I ran out of gas 2,5 miles from the store, very embarrassed. I thought 4 gallons would be enough to get me three blocks, but that was two trips wasted. Eventually, one of the staff members kindly came to fill the rest of the 5-6 gallon minimum to start the engine. I have rented from this location a few times over the years and it has been very smooth. Clearly this location needs help so their staff can ensure we can continue to rely on dependable vehicles for the prices we pay. Bad days are contagious without support.
Kyle L.The outside of the building was well lit but no lights inside the unit. The ceiling is pretty low so it is very dark inside. This makes it difficult to see anything while moving your items in or out. Also I moved all my stuff from one uhaul facility in las vegas to this one in Albuquerque and the price of the units was significantly different. Way more expensive in ABQ Lights in the unit would make a huge difference
THOMAS WILLIAM P. | Expérience généraleAppreciate the friendly and professional service consistently experienced here!
Trish T.I had no issues returning the equipment.
Calvin B.Very knowledgable polite and patient. Actually enjoy what they do, and care about the service they give.
joanna H.Professionnel
Alfred D.Fast friendly in and out. Equipment (open trailer with 10 000 GVW rating) substantially more than I needed. Merci.
loras C.Truck was not full of gas. Had to return to the same level and that was a waste of my time. That is piss poor service as far as I'm concerned. Not very customer service oriented. More company oriented and screw the customer....
David H.Need to widen the openings on your chain hookups to they can accomodate a wider chain mount. Open those S hooks so your customers don't need hammers to force it to slip on!
CHRISTIAN G.Friendly and knowledgeable is about as good as it gets.
James Z.It just appears that the lot for this facility is rather small. Other than that the service was very good, by the three individuals that helped me get my rental, hooking it up to my vehicle and then the return this morning.
Christopher N.Error with site vehicle reserved was not available for time slot needed. They compensated by getting available vehicle down to rental price of vehicle reserved.
Michael K.Very nice staff. & quick response to return
Eloise D.Despite the confirmed appointment, the pick-up location was changed twice in the space of approximately 30 minutes. This was irritating but successfully resolved.
Joseph W.They need to stop saying one thing and then total marking other things on .contract counterdicting themselves. They need to stick to what they say.
Joseph V.They always have what you need when you need it.
gustavo G.Really appreciate Zach helping me convert from a 26' to a 20' truck. Merci.
Trish T.Nothing. Awesome customer service.
Anthony C.Special thanks to Zach for getting back to me early in the day about switching for a smaller truck
Trish T.Great customer service Thank you
Vivian K.Our uhaul rep was knowledgeable and helpful. A+
John B.Customer service was fantatsic!
Victoria P.Lim was courteous, friendly, and efficient. This location had exactly what we needed at a great price! Well done.
Michael K.agent lied and overcharged me $50 for gas, even after I put gas in it to fill it to 1/2th tank which we went less than 12 miles and the gas light came on. he charged me for 1/2 tank!!!
Sharon P.The store went above and beyond to help us. Thank you so much!
Stephanie S.Very professional and so nice. Made the process very easy. Will always seek to use this U-Haul location for any future rental needs.
Nicole H.They looted my storage.
Deborah A. | Expérience généraleGreat customer service!
Brenda F.My card was charged the next day even when I was told it wouldn't be charged until I completed my one way move. Never received my one month free storage. Storage reservations were not honored. Had to rent and pay for a storage from an outside company .
Michael R.Truck was dirty, but seemed well maintained!
Milton D.The drivers side lock is broken.
Michael A.The guy who runs this place was a ROCK STAR. Through no fault of his own, there was shipping and logistic issues He called to let me know and keep me updated. He called the same day the parts arrived and offered to install the next day or any day the following week. In a world filled with AI and voice mail, I got a real human speaking to me. Please thank your team for me.
Jan O.I have always used this Uhaul place, they are very helpful and easy in and out. I will use them again if I ever need a van or truck.
Donna H.Excellent service à la clientèle
Wallace S.Great service real knowledgeable staff nothing but kuddos!! Thank you!!
Louie A.All of the load bars inside the trailer were loose and we did not want to risk failure from those load bars and was unable to complete our move…disappointed
Nathan M.Staff was awesome! Staff was professional, friendly, and knowledgable!
Ruby B.Jonathan and his staff run a great shop. They did a fantastic job of taking care of me and made the move go smoothly.
JP B.This team provided excellent customer service, including truck rental and storage. Merci
Charles Ajax H. | Expérience généraleI want to thank your team for accommodating my names of some storage. Everyone was very helpful and kind.
SHELLY C. | Expérience généraleI want to thank U-Haul for everything and maybe in the future will rent from U-Haul again the staff was helpful and understanding
THEODORITA O. | Expérience généraleI was supposed to have a free month of storage with rhe rental of my moving truck but because I was getting the last unit, it was not free and that is why I've planned on moving all my stuff out rather quickly.
Dallas D. | Expérience généraleGreat people hear
Zachary F. | Premières impressionsWas charged a fee for losing my key I applied for easy pay but I always had to come in and pay sometimes a late charge was applied because I thought they had received payment from my account but they couldn't figure out how easy pay worked so the faked it and said it would apply but it never did I think they pocketed the late fee money . Clerk were rude and looked stoned every time I went in to pay and if I payed cash I would always get a text message saying my payment wasn't received so in order to avoid the $25 dollar late fee I must make a payment sometimes I payed twice in one month I was to cautious to give them my credit card because of what they might do .
Patrick D V. | Expérience généraleThis is the busiest uhaul faculty ever. There is a s always a wait because there is a long line. Must be a popular location.
Allison P. | Expérience généraleSam in particular was a pleasure to work with. He was professional and really took the time to help me understand all the options.
Karin F. | Online Move InThe gentleman who we worked with was very short with us. He did assist Us in finding a better location that would suit our needs.. However when we or when we asked him to call and see if they had availability he dial the number and then hang up hang up. We had the reverse situation at the office on San Mateo. In the same day she was able to call the Eubank office and get everything squared away so we didn't have to go back-and-forth.
Jessica S. | Expérience généraleThe staff members were very courteous and attentive and pleasant.
Felicia D. | Premières impressionsWhen I first got to the store I believe the gentleman name was bailey but he was kind of rude. I had to tell him myself that changing his attitude would make life alot better
Esperanza R. | Premières impressionsAlways Excellent Customer Service. Only U-haul I will go to. Mark waited on me, Bailey and Jerry. Helped me also. Keep up the Excellent Service. Merci
bernice t. | Expérience généraleI'm just still waiting for a balance to see if I have a credit, Last time i had a credit and never knew it. But other than that Good Service Thank You
bernice t. | Premières impressionsI was very disappointed due to the fact that I was promosed two months free and then the employee denied he had said that. Had rented a moving vehicle and when i got to location off Coors they couldn't find reservation. I think this bate and switch is a terrible practice that employees use is very dishonest.
Elaine S. | Expérience généralePlease always keep in mind...most people are not regular users of storage facilities. Please assist, accompany anyone who expresses confusion in understanding how to access a locker. Walk them thru it and explain. When I left...(27th of June) to move my belongings to a much closer locker company location, I asked a u-haul employee on the parking lot if I neede
Connie H. | Expérience généraleVery well maintained facility, with a friendly staff. I wouldn't hesitate to use their services again.
Antony l. | Expérience généraleThe storage unit was very useful, adequate, and nice. The staff was great. The location and condition of the facility were great. The only minor thing was that lighting in the unit would have been better. Merci.
SALLY G. | Expérience généraleFriendly, helpful staff. Facility well maintained. Best prices in town. Overall great place for storage and best place for planning moves. Would definitely be a repeat customer.
Bruce D. | Expérience généraleGreat first-time renter experience. They answered all my questions and listened to my concern about my very densely-loaded truck's load. We had options ready; but we were right on the first go.
virgil j. | Premières impressionsClean, affordable, easy to get to.
Bruce D. | Premières impressionsT
MARIA R m. | Premières impressionsIt was a perfect 2 month place to keep my excess things while selling one house and buying a new one. Never had a single issue.
Matthew T. | Expérience généraleI would like to give a special thanks to the employee at Eubank and Indian Rd. U-haul. Josh was nice enough to help us unload and was extremely helpful. U-Haul can use more employees like him.
leslie t. | Premières impressionsGreat staff. Customer service was excellent.
Dennis W. | Expérience généraleWe were very pleased with the service we received, pricing was a tad high, but everything was good.
david c. | Expérience généraleRep was great
Dennis W. | Premières impressionsJeremy is extremely helpful
Jimmy G. | Expérience généraleThe guys onsite were a tremendous help to me when it was discovered that the U box had been loaded on the trailer backwards at the warehouse facility. They got the problem resolved quickly.
David C. | Expérience généraleThe only reason that my review was not an excellent was because the location seemed to be understaffed.
mario g. | Expérience généraleI was charged storage fees for my Ubox a month after I had emptied it out. They did not close out my ticket and I got charged for it.
Brian M. | Expérience générale