Évaluations des clients U-Haul Moving & Storage at Eubank

All personal I felt with were very professional and represented u-haul very well

I've had several transactions at this location, and I've always been very satisfied.

Got a crappy truck, the customer service wasn't great, tried to charge me again after they already charged my card 113.00, had to pull up my banking statement and show them. Did not have the truck I wanted they wanted to give a bigger one, which there was a reason we didn't want a big one. They never answer the phones they're always being rerouted to the call center. Just overall not a great experience this time around.

Went 20 miles out of my way to rent truck and dolly and when I arrived the location didn't have the dolly. I had to travel to another location to get the dolly. Customers should not have to travel miles out of their way to rent equipment because the locations near you do not have what you are needing. With all of the uhaul locations, equipment should be made available to customers at the nearest locations.

DO NOT RENT FROM UHAUL! ANY UHAUL! Though this one has to be one one the worst. I called a day ahead and was told there would DEFINITELY be a tow dolly for my appointment the next morning. Not only was there no dolly-they said I didn't have an appointment. Not only that-they told me I must have called another UHaul. When I tried to show the guy the 2 phone calls on my phone to THEIR NUMBER-he wouldn't look and just kept saying I'd called the wrong place. So I asked to talk to the manager or boss. I was told he "couldn't talk to me today". So I asked that someone listen to the phone recording where they say "this call is being recorded to ensure customer service". They said they couldn't. By this time I'd been there an hour. So I asked them to help find me a tow dolly because I had to leave for a southern destination before the snow/ice hit. I had to FORCE the guy to help me find another one, by this time I'd been there over 2 hours. Then one was dropped off at his Uhaul-so I told him I'd be in my camper after he said he would come hook it up. 20 minutes later I saw him hitching up an auto transport to a woman's car--she was two people BEHIND me in line!! I asked him why he was helping someone else. He said he couldn't find me. He had my phone number, and I had told him where I'd be! All told it took me well over 3 hours to get it hitched up--too late to get away from the bad weather I was trying to avoid. So I got stuck with campground charges for several days because of it. I ended up calling corporate HQ customer service. I won't go into all the details except to say the story got worse-not better. I was promised a full refund- and what happened was extra charges on my credit card instead of a "full refund". That is wire fraud according to my attorney. When I called to find out where my refund was--they said my case had been CLOSED! I didn't have my refund, and the promises that were made were lies. CUSTOMERS BEWARE of THIS COMPANY

Great experience...In and out quickly

Dont change the pick up location. My truck was reserved with a credit card at a location 25 miles closer to my home. Changing this to a different location resulted in a additional mileage amount of over $50

Very good fellows. Responded quickly and efficiently

pizza, beer and play music louder really suprised rental went so well was expecting some problems none occured at all well done

Good folks!

I was very disappointed due to the fact that I was promosed two months free and then the employee denied he had said that. Had rented a moving vehicle and when i got to location off Coors they couldn't find reservation. I think this bate and switch is a terrible practice that employees use is very dishonest.

Easy drop off and pick up. Friendly staff.

A= Clean the truck even if the customer returning it claims it is clean! I had to remove and dispose of a used water bottle, and I had to clean a sticky mess in the cupholders!!! B= Check the fuel level even if the customer returning the unit claims they filled it to the proper level! I received a truck that was supposed to be 3/8 of a tank full, it was in fact 1/4 tank full. I did not have time to go back through the line to dispute this! I paid $14.44 for 8.5 gallons which brought the tank to just over 1/2 full. When I returned the truck it was half full on gas and I only drove exactly 10 miles! I am very disturbed over what I was charged for what I received. I paid the 24-hour price for only 8 hours and got ripped off on the fuel! Sincerely, William J. Chapparo! I leave things better than I found them and so should you!

Best U-Haul location in the Albuquerque area. Always have the right equipment and when I need it. Staff are always courteous, professional, respectful, and always willing to help their customers. Always a pleasure to do business with....every time.

Your staff is the friendliest and most helpful group of people I have ever encountered!! I give them 10 stars!!

We rent from here often... We love this guy

Parking is limited, if more than 1 truck is being returned at a time you could quickly run out of room. Everything else about the experience was great.

Excellent customer service. Very easy to work with and met all of my needs.

The U-Haul company needs to fix their computer program! It was extremely slow and took forever to process my rental at the location. The agent was very nice, helpful and patient, but many customers had to wait.

Very customer service oriented

The morning after we picked up our U-Haul and loaded it, we noticed a a puddle of engine fluid on our driveway. We were scheduled to close on our house and start our cross country move that day. We were told that if it could not be fixed, we would be given a replacement- the thought of unloading and reloading a 26 truck on the day of our move was pretty upsetting, especially since this leak was obviously present when we picked the truck up. The contracted mechanics showed up within about a hour and fixed what was determined to be a power steering fluid leak. Part way through our 1200 mile move, the ABS light came on. Instead of facing the possibility of being told we would need to switch trucks part way to our destination, my husband limped the truck the rest if the way with his fingers crossed. It was a very old truck, with no cruise control and was an extremely bumpy ride. Clearly this truck was not very well maintained or inspected before being rented to us. My guess is that U-Haul doesn't look at their trucks unless something goes wrong and dies not perform any kind of routine inspections on trucks before each rental. You would think a very thorough inspection and QC check on trucks would be done before renting to families to load up everything they own and drive it across the country. We will probably be going with a different company next time we need to use a moving truck.

First they gave me the wrong size truck and then over charged me even though i have proof i put the gas back to what it was supposed to be. Worst experience ever

I never received an emailed confirmation of the return of that vehicle

Very courteous. Dropped trailer and in and out with no problems. No improvements necessary.

Staff at this location are rude & don't know how to speak to customers. Whoever the guy was who checked me out snatched the key out of my hand & went outside to check the truck. When I was dealing with Josh he was very professional & nice had no issues with him. Let him know I was running late and he told me no worries he would change the drop off time. When I got there I was dealing with some other guy who needs to be fired. People are paying their money to rent a truck they are not doing us any favors.

I reserved a 15 ft truck with an advertised floor length of 12 ft 5 inches to move a 12 ft table. I received a 14 ft truck which only had a 11 ft 11 in length floor. While we were able to put the table in at an angle, getting a smaller truck than expected caused a lot of anxiety. The truck dimensions on the reservation website should match the store's inventory.

Was it awesome manager to work with

Excellent customer service, They Care Thank You

I have been a customer of the U Haul store on Eubank for years. I always have a great experience whether renting a truck or buying boxes and tape. Thank you for your excellent professionalism.

Get your online approval done quicker. I waited for over 40 minutes before I was finally “approved” to pick up my truck.

Customer service representative was rude. I tried my best to be pleasant and kind and he was just downright rude.

Don't underestimate the mileage.

The blankets weren't included but they immediately fixed the problem and I was very pleased with the resolution. Thank you!

This was absolutely the worst display of laziness and customer service I have ever seen. I have rented several trailers from several different locations and all have been just fine until my recent rental. The management is so shamefully pitiful I don't even know how to begin describing it. It was shockingly deplorable. Also they gave me a dolly that they said would work for a gun safe. I told them it wouldn't and I needed the dolly that was included in my confirmation. They said they didn't have it and the dolly they did have would work. My safe sustained damage because of the dolly they gave me. Consumers have a lot of options. Uhaul won't be one of my options moving forward.

Arrived at scheduled pick up time. Truck floor boards dirty with dirt and seats covered in animal hair. Gas gauge showed fuel right above 1/2 tank. Took photos as requested per uhaul app. Truck was returned cleaner then our pickup and gas tank filled to match pick up gas gauge. We were charged for fuel and cleaning fee. Not right!

Let the customer know that he/she may have to drive across town to pick up the equipment. Our Uhaul location is .7 miles away, and we were sent approximately 17 miles away.

Turn on the phone. After being on hold for 25 minutes I drove to the Eubank location and they said the phone never rang. The next day I mentioned it to the day person and he said the phone was transferred to corporate. I did not like having to verify my reservation the day before. It took too much time between being on hold and having to drive to the pick up location. I did not have an account so I could not click on my account.

Gentleman was very nice and professional.

When I made my reservation, the website said the trailer I wanted was going to see you there. I had to make a change and again took steps to guarantee the trailer would be at this location. However, the change created a new reservation and did not cancel the initial reservation and the new reservation was not guaranteed! When making changes to any reservation the system should either keep the same reservation number or automatically cancel the previous reservation. Also, if payment information is entered, which might work, it should guarantee the regulation. Isn't that the reason for a reservation? To guarantee what you need will be there.

Great Location...Best in ABQ!!! Always have the right equipment, vehicles, trailers, inventory, AND it's always clean! Current Manager & Staff are Awesome!!! Have always been treated by the utmost respect, courteous & professionalism by all employees. As stated before, Best U-haul Location in all of ABQ!!! Thank you. Recurring Customer at this Location for over 10 years. Miguel Baca Retired USAF

The employee seemed very knowledgable. He was fast and courteous.

We were told that the truck we rented had tie down rings inside to attach straps to. It did not, so I had to use some old, smaller straps to attach to the side rails. Also, you need to be more transparent on your pricing. The price of the truck rental was listed as $29,95, but after all the fees and taxes, it was north of $70.

The guy working there was very busy but took his time with each one of his customers.

This location always has the equipment I need from Trailers, Pickup Trucks, Cargo Vans, or Boxed Trucks and always clean equipment. All Employees are professional, courteous, friendly, and very helpful. Highly recommend this location in the Albuquerque area. Enjoy renting from this location....Thank you.

I always use this location for my uhaul needs except when I lived in Colorado, but I still received excellent service from Uhaul.

Returning the truck was a hassle. We waited for someone to help us but after a long wait we decided to try to do the return online. It was a long process and we were already very tired after spending hours moving. It would have been nice if someone could have helped with the return process. Otherwise, everything else was fine.

Too many customers only one staff member. Took a very long time. He was great though.

Your customer service employees were so friendly and helpful! I had no issues,was out of there in under 5 mins!! Will definitely be renting more in the future!!

i had rented at this place the las couple of years... im very happy with the service...thank you

Love the process and ease of returns. I was in and out in minutes.

Please always keep in mind...most people are not regular users of storage facilities. Please assist, accompany anyone who expresses confusion in understanding how to access a locker. Walk them thru it and explain. When I left...(27th of June) to move my belongings to a much closer locker company location, I asked a u-haul employee on the parking lot if I neede

Very well maintained facility, with a friendly staff. I wouldn’t hesitate to use their services again.

The storage unit was very useful, adequate, and nice. The staff was great. The location and condition of the facility were great. The only minor thing was that lighting in the unit would have been better. Thank you.

Friendly, helpful staff. Facility well maintained. Best prices in town. Overall great place for storage and best place for planning moves. Would definitely be a repeat customer.

Great first-time renter experience. They answered all my questions and listened to my concern about my very densely-loaded truck’s load. We had options ready; but we were right on the first go.

Clean, affordable, easy to get to.

X

It was a perfect 2 month place to keep my excess things while selling one house and buying a new one. Never had a single issue.

I would like to give a special thanks to the employee at Eubank and Indian Rd. U-haul. Josh was nice enough to help us unload and was extremely helpful. U-Haul can use more employees like him.

Great staff. Customer service was excellent.

We were very pleased with the service we received, pricing was a tad high, but everything was good.

Rep was great

Jeremy is extremely helpful

The guys onsite were a tremendous help to me when it was discovered that the U box had been loaded on the trailer backwards at the warehouse facility. They got the problem resolved quickly.

The only reason that my review was not an excellent was because the location seemed to be understaffed.

I was charged storage fees for my Ubox a month after I had emptied it out. They did not close out my ticket and I got charged for it.