Évaluations des clients U-Haul Moving & Storage at Eubank
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Eubank
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Sierra C. le
Make sure there is more than one employee running the store. Poor guy was alone and had over 20 ppl in line. Had to do everything himself. Felt bad and helped the guy with the trailer I rented.
Patrick R. le
Was lied to by a manager/employee by the name of Abel in telling me that the only hitch option for my Nissan Maxima was the $220 hitch when in fact there is a $120 option online when I was scheduling my hitch installation. (Keep in mind that I was only needing a hitch installed for a bike rack, nothing heavy duty here.). When I asked him why there was a difference in price from what he was telling me compared to what I saw online he made it clear that I didn’t have a cheaper option than the $220 hitch. I felt like I was being taken advantage of for a higher commission or something of the sort. When it did came time to pick up my vehicle after install, the trunk of my car still had the parts and tools for my spare tire strewn about and not where they needed to be. It took me less than a minute to put the tools back in with my spare, but it spoke of the rushed and careless nature of their work, further reinforcing why I will not be visiting this location again and will advise others to shop elsewhere.
Matt R. le
Drop off was much better. Guy helped me get everything taken care of and adjusted as needed.
M J Z. le
Made pre-reservation and she couldn't find it even tho she put it into system three days prior. Went thru the reservation process again and she made a mistake and didn't put in as a one way so had to go thru the entire process again, she also gave me a tow dolly with electric brakes and realized after the fact that that couldn't go out of town and had to change that after the fact. What a mess. This location needs some major training!
Peter C. le
I rented a vehicle for one day, it was late and I called to see if I could drop it off at a closer location to my sisters house in town. The manager said I could drop it off at any location without telling me that there would be a penalty . I’m pissed and I will never use you all again.
FRAN P. le
This location is always busy but everyone always greeted me and said they would be with me soon. Parking though is very tough. Tight turns and blocked by trucks.
RUSSELL F. le
I rented a unit at about 6pm and asked for 24 hours, the employee told me as long as I returned it within 24 hours I would be charged the 1-day rental. Returned it around 2pm the next day and was told to leave and I would receive a receipt through email. Lo and behold, I was charged for two days.
Mirella O. le
Always very nice
Richard Angelo P. le
Arrived at site in the morning to discuss rental a day early and was advised to do paperwork early to avoid rush of 4th of July morning and pick up truck that evening. What I was not told was that my time started when paperwork was done and not when I picked up the truck at 6 that night. This cost me an additional day in fees.
Andrew A. le
My only complaint was where the dolly was placed in the back of the cabin. You can’t move it out of the way without having to pay an extra fee. Not customer friendly.
Charles N. le
I was charged for more mileage than I traveled with the uhaul truck
Melissa L. le
Truck was new with 11,000 miles which was great. However, clean the windshield. It was filthy, could barley see through it! So many bugs and bird poop on it.
Nicole P. le
Check in process was very slow online I was charged twice for the rental and had to call the day afterwards to have one of the charges removed
Kathleen B. le
Not all the supplies that I reserved online were there. Missing a dozen blankets, furniture dolly and two wardrobe boxes. My invoice doesn't list a detail of all charges either. I want to make sure I don't get billed for items not there or available.
Patrick M. le
Nothing
John A. le
There are usually no employees inside the store every time I’ve come to this location and you have to wait a while for someone to notice and to come from outside. Maybe there could be a “press button for help” that rings wherever the employees might be.
Bethany M. le
I was charged for a furniture dolly but was not given one.
Tanner H. le
Have the equipment fully looked over before it’s given to the customer (me). A strap that goes over the tire was frayed ended up snapping when it was being strapped down. It ended up having to be replaced which took some time.
Miguel B. le
Always have the right equipment & always clean equipment. Highly recommended U-Haul location in ABQ.
Nichole A. le
Have truck ready at location we planned
majid a. le
very good and professional and fast service
Alex C. le
The representative who assisted me at this location was phenomenal. She had great energy and customer service and was very knowledgeable.
Bryant F. le
it took some time to get help upon my arrival, there was no one at the desk.
Alex N. le
Fast friendly service Tight parking lot!
MaryAnne R. le
Rep was very nice and took great care of us. It was very busy, she could have used some help.
John M. le
The guys at this location were great. Very friendly and very helpful!!! Thank you very much!!
Matt T. le
Very friendly, helpful lady assisted me. She was quick, thourogh and kind.
Bradley H. le
Tow dolly ratchets were faulty almost lost my car a few times.
Mark R. le
This location is always prompt, friendly and helpful, I would recommend them anytime.
ramona m. le
Go over basic towing instructions if need be. I had to ask and was pleasantly surprised by the great attitudes and patience I experienced from the employees. Great group of people!
MIKE C. le
Victor is awesome and been helpful all week
CARLOTTA A. le
Felicia Montano made this experience great! She greeted us upon check-in and was so positive and friendly. She explained the process, and was quick and efficient in getting us out the door and on our way. We brought the truck back the same day and again, she welcomed us and thanked us. She is truly an asset to UHaul!
Brian M. le
Very friendly and efficient service - especially from the young lady we turned the truck into. You NEED more people like her!
Brad B. le
Felicia Montano---What a great person. You need more like her. Friendly--Helpful--Customer Service--Far Above Expectation!!!
Dennis M. le
Update your app. Check in didn’t work because it wouldn’t let me take pictures and check didn’t work for same reason.
John A. le
The process of renting the truck was quite slow but returning was easy and fast.
WAYNE J. le
The staff are always very pleasant, and helpful. I have used this location for years, even though their are closer location to my my home. Please pass on my thanks to this crew of professionals.
leslie t. le
I would like to give a special thanks to the employee at Eubank and Indian Rd. U-haul. Josh was nice enough to help us unload and was extremely helpful. U-Haul can use more employees like him.
leslie t. le
Josh was very helpful, kind, and professional
randolph b. le
Not charge extra if rental period is extended
juliette l. le
The female clerk was very helpful + friendly.
john d. le
EVERYTHING WAS GREAT..KEEP UP THE GOOD WORK
randolph b. le
Entire process including employees was excellent
Cheryl D. le
Fast Elevators?
Miguel B. le
One of the best U-Haul location in Albuquerque.
Mark C. le
your web page to reserve the trailer was terrible, it wouldn't even show me this location, with was my preferred pickup since I've used them before. Same with drop off. But when I called to make reservation all went smoothly and both locations were excellent.
Lorraine B. le
Tell people they need fewer blankets! I vastly overestimated. Overall you all are U-Haul in Albuquerque! Well stocked, friendly and efficient.
Lisa T. le
Fast, great service. The man that helped us was very nice too.
Jeff M. le
No improvement needed great service and very willing to work with you!
JOHN A. le
The trailer I wanted and reserved was not available at my appointed time, lost 2 hrs work time in the morning because I was never notified the trailer wasn't returned. Had to settle for smaller one and didn't finish move
William B. le
Felicia was both professional & courteous the day that I rented the 4’x9’ open trailer. Josh was both professional & courteous when i rented the same size trailer the following week. Highly recommend friends to this company & this location for all their moving needs.
Kara H. le
The employee's were so helpful and they made the whole process easy! I would gladly tell anyone to come here.
victor v. le
Worst experience ever. The lot attendant had the audacity to tell me is the policy of U-Haul to have its clients unload it’s equipment. The lot attendant did not greet me nor did he appear to be engage with me doing the process. I had the same about attendant the next day after I dropped off the remaining equipment and it was the same behavior. I would never recommend U-Haul to anyone again.
kate m. le
The girl who took the truck was wonderful. Store manager was extremely rude and unhelpful in providing information.
James J. le
Nothing I had a good experience the staff is knowledgeable and helpful
Seth G. le
The gentleman working was a very unpleasant, and it’s not the first time I’ve dealt with him - it’s very disappointing to see this is the norm at this location. Customer Service is a major issue. No hello when you walk in, appears unable to multi-task, and the associate is very rude. Poor customer service and a rude employee make a 5 star location hardly worth a rating of 2...
SARAH G. le
There was no water available. Clean store and proficient help.
Judy R. le
Always can get a truck on Short Notice, Great Customer Service. Check in and check out are Smooth, Rare to have a Problem but if there is one, Manager and Assistant Manager work with. you and come to fair Agreement. Very Satisfied Customer, Thank You!
Sean R. le
Staff excellent and very helpful once you get to work with them. Equipment in excellent running order and clean. Little too much time (10+ min) waiting with no one anywhere to be seen at pickup time, long wait to return with many people in line and one person helping someone with a complicated sounding reservation. Another person showed up to ease the line, but it was after a longish wait.
Tony G. le
The staff is very friendly, and helpful.
Cheryl R. le
This location is fine tuned with renting out equipment and with repeat customers it click and go. Pretty decent.. Thank you!
randolph b. le
The entire process was excellent including all the helpful employees both via phone and at the Eubank location.
LOWELL G. le
All staff were very helpful and courteous.
Lisa C. le
I have used this location several times. Always had good service.
James H. le
Excellent experience overall. No suggestions for improvement, other than to provide a chair in the office for very tired customers who just unloaded a truck!
roger d. le
Very friendly people.
CHARLES J C. le
The process was extremely quick and painless. The rep was very courteous and friendly.
dennis s. le
Can't think of anything.
Nabil M. le
Nothing good the way it is
William W. le
The odometer was way off. I went 53 miles & was charged for 77 miles. I did not realize it till I had driven off. Bill Wiket
Daniel D. le
Friendly, Quick, Easy. Highly recommend!! Quickest and easiest rental I have ever done.
Dennis W. le
Great staff. Customer service was excellent.
david c. le
We were very pleased with the service we received, pricing was a tad high, but everything was good.
Dennis W. le
Rep was great
Jimmy G. le
Jeremy is extremely helpful
David C. le
The guys onsite were a tremendous help to me when it was discovered that the U box had been loaded on the trailer backwards at the warehouse facility. They got the problem resolved quickly.
mario g. le
The only reason that my review was not an excellent was because the location seemed to be understaffed.
Brian M. le
I was charged storage fees for my Ubox a month after I had emptied it out. They did not close out my ticket and I got charged for it.