Customer Reviews for U-Haul Moving & Storage at Eubank

5 262 évaluations

1901 Eubank NE   Albuquerque, NM 87112
(@ Indian School)

(505) 293-1955

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(505) 293-1955

1901 Eubank NE
Albuquerque, NM 87112
(@ Indian School)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The truck needed to be washed inside and out.

Patricia T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trish T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean R. 
Évaluation :
5

"Clean" is a relative term used by U-Haul. The previous customer did not actually clean the vehicle, nor did I. I left the vehicle in the condition I found it. I didn't wipe it down in any way. There was no trash. Everything worked. It was fine. But clean? It was clean according to U-Haul standards.

Danny W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
2

We did mobile check-in, but the truck assigned to us was blocked in by other trucks. So we still had to go inside. There was only one person working at the front desk, so we had to wait about 15 minutes before it was even our turn for him to help us. He got our truck out and then we realized that it didn't have the amount of blankets that we had rented online. He gave us another bag, but we didn't realize there was only six in each bag so we ended up shorted another dozen blankets. We went with the actual U-Haul store over a local U-Haul rental franchise because we thought it would be faster and easier. Mobile check-in was useless for us because we still had to wait on the U-Haul employee.

Jon C. 
Évaluation :
4

Person was helpful. Showed me the chain twisting which kept them from dragging.

Timothy W. 
Évaluation :
4

They were short staffed. The guy on site was hustling and doing a great job ,but he needed help on. Saturday during the summer months

Samuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne W. 
Évaluation :
5

I am not sure I can recommend an improvement...You know moving is stressful enough but these fellows, Zach, Josh and the last fellow when I returned the rental on May 13 around 3 (did not get his name) were kind and courteous and helpful in making decisions with me both on phone and in store..when I purchased boxes and some products...Gppd people, knowledgeable and likeable.

Elizabeth T. 
Évaluation :
5

Joshua Covelli was very pleasant to deal with. Apparently someone keeps stealing fuel from the trucks at night. At checkout the contract needed correcting. Maybe locking fuel caps may be in the future.

MIKE C. 
Évaluation :
5

I really appreciate the service I get here!

Trish T. 
Évaluation :
5

Zak was amazing and Marius at one of the other Alberquerque Uhauls was My most pleasant surprise.

denise D. 
Évaluation :
4

The van was not very clean. However, I needed to rent it same day and they accommodated my emergency. They were very patient.

Jennifer L. 
Évaluation :
5

Everything was great. I might have left a pair of glasses in the van. Will call location in the morning to check. Thanks Zachary. Very professional and efficient. Enjoyable process

anthonyS C. 
Évaluation :
5

Great products and the service is outstanding. I will use this location every time I need to rent equipment. Merci!

Cory Y. 
Évaluation :
4

Joshua was great to work with! He was extremely busy but hustled to get everyone taken care of quickly

Emery G. 
Évaluation :
1

We initial reserved a 6x12 trailer on Sun., May 1 for 24 hrs (4:45pm - 4:45pm Mon.) at the Eubank store in Albuquerque. We were contacted by an employee from the location who asked us to come in at 4:30 so they could go home. We did, not realizing the problems this would cause. The employee then told us we had to pay for two days because "each day is 12 hours, so you booked it for two 12hr periods", their workday. We protested, but he insisted, so we cancelled, at great inconvenience to us. After contacting the help chat online and speaking to another person on the phone, we learned that we were correct, and that 24 hours is one day's charge. We still needed the trailer, so we booked it again, ready to present evidence for paying for one day (24 hrs) only. We spoke to the manager when we arrived and were told that the problem the first time was because we picked up the trailer and 4:30 with a return time of 4:45 the next day, thus we were being charged for going over 24 hours by 15 min. I tried to explain that we did not book it for 4:30, but we were asked by an employee to come in 15 min early. We received no apology, but instead was told "that's why you were being charged for two days." I asked that the manager do an audit to see if any other customers had been overcharged due to this oversight. He did not acknowledge my request. We felt the attitude from the manager was rather hostile, and we ended up apologizing to diffuse the situation. Needless to say, we made sure to return the trailer early and as clean as we could get it to avoid any reason this manager might find to charge us more than the usage fee.

Thomas F. 
Évaluation :
5

Need more workers. 20 minutes tochevk out.

Brian N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARLAND RAY G. 
Évaluation :
5

I was completely satisfied with my experience, as is.

jorge E. 
Évaluation :
5

Appreciate Josh and his expedient handling of the numerous customers who were lined up this morning. He remains cool, confident and respectful even when he's being tugged at from all sides!

Trish T. 
Évaluation :
5

Service was awesome, no complaints..

Danielle V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

Thank you for the consistently dependable and respectful service provided.

Trish T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veronica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd B. 
Évaluation :
5

Mary was terrific!

Anthony N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric H. 
Évaluation :
5

Got me in and out. Really great service

ANDREW E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug T. 
Évaluation :
4

To fill up a tank is ridiculous. And the vehicle wasn't cleaned up when I got it

jon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
5

Have a cleaner windshield from the bugs from the previous customer that drove it

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evelyn S. 
Évaluation :
5

The 5x8 trailer was kind of beat up but is was clean and had new tires. The men that helped me were very well trained and pleasant-both incoming and outgoing. Thank you, U-Haul.

GARY W. 
Évaluation :
3

Nice staff

Carlos L. 
Évaluation :
5

Had the truck pulled out for me when I arrived. Very nice gentleman

Diana F. 
Évaluation :
5

Clean the truck more better

Raedean C. 
Évaluation :
5

Drop off personnel were very friendly!

Russell T. 
Évaluation :
5

Best location in Albuquerque for all your rental equipment needs. Friendly & Courteous Staff always exceeds my expectations. Merci.

Miguel B. 
Évaluation :
5

This wasn't my original pickup place and I wasn't notified.

Caroline C. 
Évaluation :
4

The employees at this location were flexible with us.

Kaitlin C. 
Évaluation :
2

Clean the vehicle. It was stained and didnt even look like they tried to clean it. It just sat there and dried hard. The vents smelled like piss. The truck was damaged but no one came out to inspect the truck with me. Just me and an app. I am taking on a lot of responsibility and it would be nice if someone from Uhaul would walk the truck with me and acknowledge the smell, dirt, dents, and scratches on the truck. It was just a gross experience. I didnt even book at this location. The original place I booked messaged me that they didnt have the truck so they sent me to the closest one and this is the crap I got. Very disappointed.

abraham V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur N. 
Évaluation :
5

I've asked clients to rent 1000 trucks in 20 years... Of our lical moving help service...good company... Manny Wright...2 guys & a dolly! 2 gals & duct tape !!

Manuel W. 
Évaluation :
5

Highly recommend this location in the Albuquerque area for all tour rental needs. Big inventory from trailers to pickup trucks to cargo vans to box trucks….they normally have all items available. Very Satisfied Recurring Customer!

Miguel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
5

Great Customer Service! Keep up the good work! Merci

Marcos U. 
Évaluation :
5

Excellent service à la clientèle

joe L. 
Évaluation :
5

Nothing you were all very excellent. Also when the tire pressure light came on in the uhaul I took it back to let them know and they took care of it with no problem and was back on my way within 5 min thank you for all the kind people and excellent service and the price was very good

brenda R. 
Évaluation :
5

Cody was excellent and very helpful!

KEVIN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
5

The manager was very helpful. Explained everything thoroughly and upon returning the other staff member was just as helpful. A+ service and would 100 % recommend this location to anyone else.

Fidel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim R. 
Évaluation :
4

Quick and simple.

Nelda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim H. 
Évaluation :
5

Maybe hire some more people

Nathan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trish T. 
Évaluation :
5

I've rented vehicles and other items from this location before and I've always been satisfied with their service

Charles M. 
Évaluation :
5

Just keep doing what you guys are doing you guys are very professional very courteous and very respectful and all your customers will be very satisfied with all the greatness that you guys do each day

david S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS B. 
Évaluation :
4

I think the 12 blankets should have been mine.

Louis K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

The representative was very polite and courteous at pickup and delivery. Merci.

Ricardo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calista S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levar A. 
Évaluation :
5

Thank you for the consistent dependability of your service. It's greatly appreciated!

Trish T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marco A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra J. 
Évaluation :
5

The staff was friendly and Knowledgeable they were also very helpful I would definitely recommend this to my family and friends, the only thing I would change is the size of the parking lot But other than that it was a very good experience.

Rachel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heidi M.  |  Expérience générale 
Évaluation :
5

Easy and quick.

Patricia N. 
Évaluation :
5

Staff at this location were excellent! THANK YOU VERY MUCH!

PAUL R. 
Évaluation :
3

The service was good. The trailer was old and not in the best of condition, a lot of dents and scratches.

DEBORAH K. 
Évaluation :
5

Excellent price for 1 day trailer rental, fast pickup/hookup and while return was a bit slow due to busy w/many customers overall very happy and strongly recommend this location.

Peter D. 
Évaluation :
2

The truck I used was very old and beat up very Lousy to drive very slow

Eugene C. 
Évaluation :
2

I have used U-Haul in past moves and had no issues. There for I am a returning customer. With this move I went online to reserve the equipment, dates, and time 2 weeks prior to move. It was approved and I was given a reservation number. I made my other arrangements to move. 2 days prior to moving I was contacted by U-Haul that it was not possible given the time of month to release the equipment for the time approved by the reservation. I compromised to shorten the window that I need to aquire the equipment. It was very inconvenient, due to I already had plans in place. I confirmed the new pickup and drop off times. Come moving day I showed up 30 mins early and was informed by the employee that once again I would have to compromise on time allowed to use equipment. It went from 48 hours to 24 hours to only 10 hours to use equipment. Thus making it impossible to move all my belongings. Reason given was the employee said that being late with the equipment on return was unacceptable due to a double booking made by another employee. The employee that was service me and another employee contacted management to come up with a resolution. Which resolved in a 24 hour rental. I am not satisfied with my experience and am not sure if I'll continue using U-Haul for my relocating needs. They were very inconvenient and stressful experience. Relocating is stressful as is don't need a moving equipment company to add to the stress.

Christina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS O. 
Évaluation :
5

They need more workers! Only one person running the shop when there were multiple customers. The one person did fantastic and was very polite and professional (“I apologize for the wait.” “I'll be with you right after this customer.” Etc)

McKenzie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trish T. 
Évaluation :
4

This is the busiest uhaul faculty ever. There is a s always a wait because there is a long line. Must be a popular location.

Allison P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
5

The customer service we received today was fabulous. The young man working the counter was very courteous and helpful.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcus l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noah J.  |  Expérience générale 
Évaluation :
5

Sam in particular was a pleasure to work with. He was professional and really took the time to help me understand all the options.

Karin F.  |  Online Move In 
Évaluation :
5

The gentleman who we worked with was very short with us. He did assist Us in finding a better location that would suit our needs.. However when we or when we asked him to call and see if they had availability he dial the number and then hang up hang up. We had the reverse situation at the office on San Mateo. In the same day she was able to call the Eubank office and get everything squared away so we didn't have to go back-and-forth.

Jessica S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aharon M.  |  Premières impressions 
Évaluation :
5

The staff members were very courteous and attentive and pleasant.

Felicia D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia T.  |  Expérience générale 
Évaluation :
3

When I first got to the store I believe the gentleman name was bailey but he was kind of rude. I had to tell him myself that changing his attitude would make life alot better

Esperanza R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LESTER S.  |  Expérience générale 
Évaluation :
5

Always Excellent Customer Service. Only U-haul I will go to. Mark waited on me, Bailey and Jerry. Helped me also. Keep up the Excellent Service. Merci

bernice t.  |  Expérience générale 
Évaluation :
5

I'm just still waiting for a balance to see if I have a credit, Last time i had a credit and never knew it. But other than that Good Service Thank You

bernice t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernice t.  |  Expérience générale 
Évaluation :
1

I was very disappointed due to the fact that I was promosed two months free and then the employee denied he had said that. Had rented a moving vehicle and when i got to location off Coors they couldn't find reservation. I think this bate and switch is a terrible practice that employees use is very dishonest.

Elaine S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashleigh C.  |  Expérience générale 
Évaluation :
4

Please always keep in mind...most people are not regular users of storage facilities. Please assist, accompany anyone who expresses confusion in understanding how to access a locker. Walk them thru it and explain. When I left...(27th of June) to move my belongings to a much closer locker company location, I asked a u-haul employee on the parking lot if I neede

Connie H.  |  Expérience générale 
Évaluation :
4

Very well maintained facility, with a friendly staff. I wouldn't hesitate to use their services again.

Antony l.  |  Expérience générale 
Évaluation :
5

The storage unit was very useful, adequate, and nice. The staff was great. The location and condition of the facility were great. The only minor thing was that lighting in the unit would have been better. Merci.

SALLY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

virgil j.  |  Expérience générale 
Évaluation :
5

Friendly, helpful staff. Facility well maintained. Best prices in town. Overall great place for storage and best place for planning moves. Would definitely be a repeat customer.

Bruce D.  |  Expérience générale 
Évaluation :
5

Great first-time renter experience. They answered all my questions and listened to my concern about my very densely-loaded truck's load. We had options ready; but we were right on the first go.

virgil j.  |  Premières impressions 
Évaluation :
5

Clean, affordable, easy to get to.

Bruce D.  |  Premières impressions 
Évaluation :
3

T

MARIA R m.  |  Premières impressions 
Évaluation :
5

It was a perfect 2 month place to keep my excess things while selling one house and buying a new one. Never had a single issue.

Matthew T.  |  Expérience générale 
Évaluation :
5

I would like to give a special thanks to the employee at Eubank and Indian Rd. U-haul. Josh was nice enough to help us unload and was extremely helpful. U-Haul can use more employees like him.

leslie t.  |  Premières impressions 
Évaluation :
5

Great staff. Customer service was excellent.

Dennis W.  |  Expérience générale 
Évaluation :
4

We were very pleased with the service we received, pricing was a tad high, but everything was good.

david c.  |  Expérience générale 
Évaluation :
5

Rep was great

Dennis W.  |  Premières impressions 
Évaluation :
5

Jeremy is extremely helpful

Jimmy G.  |  Expérience générale 
Évaluation :
4

The guys onsite were a tremendous help to me when it was discovered that the U box had been loaded on the trailer backwards at the warehouse facility. They got the problem resolved quickly.

David C.  |  Expérience générale 
Évaluation :
4

The only reason that my review was not an excellent was because the location seemed to be understaffed.

mario g.  |  Expérience générale 
Évaluation :
1

I was charged storage fees for my Ubox a month after I had emptied it out. They did not close out my ticket and I got charged for it.

Brian M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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