Customer Reviews for U-Haul Moving & Storage at Eubank

5 119 évaluations

1901 Eubank NE   Albuquerque, NM 87112
(@ Indian School)

(505) 293-1955

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(505) 293-1955

1901 Eubank NE
Albuquerque, NM 87112
(@ Indian School)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Clean the back of the truck after each use. When I first opened the truck the dolly was not attached to the wall it was rolling around freely and the furniture blankets we opened an just laying on the floor of the back of the truck

Kristie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian H.  |  Online Move In 
Évaluation :
5

This is my favorite location. Equipment was full of dirt, oil, and trash. Customers need to respect equipment and return it in the condition they have received it. I would never return a trailer that messy. If you make a mess clean it!

Miguel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

The owner was very personable and professional!

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garland S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Z. 
Évaluation :
1

The person that checked us in was nice, but when we returned the truck, the guy was eating at the counter and had a bad attitude when we told him we wanted a printed receipt. He needs some customer service classes.

Marcus D. 
Évaluation :
4

The person who there when I picked up the truck was phonemal (Josh at the Eubank and Indian School) when I returned the truck (sat 1/8 was rude!! I asked where to park he barked at me leave it there and said give me the keys!!! So it started out above expectations but returning it was a negative zero!!

Gloria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
3

For some weird reason, when I made the reservation for the van and went to pick it up, the customer representative told me that I can only get it if I had used a major credit card and couldn't use a debit card. So I had to rent a more expensive vehicle with a higher gas mileage cost. In the past, any location I've ever used a U-Haul, I never ever had to use a credit card to rent a U-Haul.

Michael S. 
Évaluation :
5

Have a bigger sign to let people know where to drop off Keys when they come in late at night thank you

Elizabeth B. 
Évaluation :
5

Josh was awesome!!

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel G. 
Évaluation :
5

Always clean equipment and Staff is always ready to give good customer service.

Miguel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
5

Both Josh and Sam went WELL BEYOND the normal customer service requirements and expectations to help me with a frustrating situation with my car. So appreciative. Please let them both know how much I valued their help and patience.

BRETT W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bambi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan C. 
Évaluation :
1

I ordered packing material and paid for it but could not get it when I needed it.. everyone gave me the run arounds when it came to getting a eefund

Latasha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
5

Great job!

Loretta L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

The truck didn't handle real well, very rough ride, but the service was excellent! From booking the truck until returning it. The employee even helped me to my car with things I had in the truck. Excellent customer service skills! Very pleased! Highly recommend this place!

Diane O. 
Évaluation :
5

Everything perfect

Gustavo C. 
Évaluation :
5

The gentleman I worked with at the 1901 Eubank was very helpful, friendly and has an amazing personality loved working with him.

Tashia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
5

It was super u haul truck rented, employer's excellent workers and ready to read it again this weekend Thanks

Bert Y. 
Évaluation :
1

I replaced the fuel at a gas station just down the street returning it to the correct level. Yet I was charged $19 for fuel when I returned it. This is outrageous! I also had reserved 2 utility dollies on-line which were not there. I could not move what I needed to without them. They were finally able to find 2 but I don't understand how they can just not be available when they have been already reserved?

Tracey O. 
Évaluation :
5

Merci.

Krystal H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
5

Great customer service!!

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN J. 
Évaluation :
2

Make sure all the paper work is in order when a truck is returned..

LANA P. 
Évaluation :
5

Nothing to suggest really, as they've got it down pat: nice people, efficient process, equipment performed truck-type deeds without problem. Have been to this location before and will doubtless be there again.

Joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruse Y. 
Évaluation :
3

There was no gas in the uhaul and was asked to bring it back with more gas than what was provided.

Beatrice R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taren M. 
Évaluation :
5

Very friendly staff at each location. Great job all around.

Sean C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cipriano G. 
Évaluation :
5

Staff were very friendly.

JOSE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcus l.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maurice G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia P. 
Évaluation :
4

The agent helped me with adjusting the mirrors after I asked him to do so. This should automatically be a service provided to customers. The agent was very professional and efficient in helping me register and get on my way.

Molly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne S. 
Évaluation :
3

I did the online check in for a cargo van, and wow what a hassle. Pretty sure I could have rented a Lamborghini with a debit card more easily than U-Haul made that process. I had to provide an alternate contact, wait for someone to call them, and then they decided I needed another contact. All told it was a good 20 minutes before I could get the vehicle, just standing there waiting for verification. If it was necessary for them to have this ridiculous amount of red tape for a van, they should have done it ahead of time, or at least made it possible for the guy at the counter to help. Apparently once you start the online check in the people working there can't do anything to help. Pretty unimpressed with U-Haul after this.

Brett F. 
Évaluation :
2

The person was not in the shop and nowhere to be found. I had to walk around for 5 minutes before I found the mechanic who just told me to go back into the shop.

Ryne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
1

My rental was 4hrs over the time it was supposed to be ready for me. Not a big issue and I was very friendly to the staff. The manager told me at first that the truck needed to be repaired, then changed the story and said the person who rented the truck was running late. Halfway into the move the truck started to over heat to the point of pegging the temp gauge. I had to let the truck cool for 30 min before resuming the move. This happened four times which cost me an additional 2 hrs. I returned the truck to find where I had park overnight was now being blocked by trucks. After asking I waited 35 min and because I had already paid I was now not the priority. I asked three times if the manager and the tech could move the trucks. I was told "Our other customers are the priority" by the tech and the manager said "I would have to be patient." I was there first!!! The staff and manager were rude, the shop disorganized and messy. I will never return to this location again and I will do everything I can to avoid this location even it means going out to Rio Rancho. DO NOT USE THIS LOCATION!!!

Nathan J. 
Évaluation :
3

This location is squeezed into a corner of a busy intersection. Pulling big trucks and/or trailers in is difficult and they have little room for maneuvering, plus equipment gets backed up. I'd look for a less congested location. Guys working there were very helpful.

SCOTT K. 
Évaluation :
5

Professional staff and extremely knowledgeable!

Dwight C. 
Évaluation :
1

Service was horrible. Waiting for an hour, to be attended to. Reservations was from 9-3pm checked out at 10am. Shorted one hour. Was told to bring truck at 3 or else!! Staff did not do a walked around the vehicle, marked the incorrect gas level!! Truck was on empty!! I spoke with a representative over the past phone, representative fix the time, of the return, and the level of the gas.

Armida M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noah J.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and completely professional , keep up the awesome work !!

Jesse A. 
Évaluation :
5

It was first class service. Josh is nice guy.

Victoria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha R. 
Évaluation :
4

Good customer service

Ruben L. 
Évaluation :
4

10' truck was given to me with Low Tire warning on. I visually checked the tires and they looked ok. Truck, however, had a shimmy when speed approached above 60 mph

Tracey C. 
Évaluation :
3

Parking lot gets crowded

Kathy C. 
Évaluation :
5

Great experience!

Paul M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
1

We came to return a trailer we rented and went in and told one of the guys that we'd be out back waiting fir him to unhook the trailer. He said he'd “ be right there” about 20 minutes later I went in to find out why they hadn't come out to help USAF's was told by one of the guys that “ he forgot” we were out there waiting!!! The other guy said he never knew we were out there waiting! Both guys were just sitting down doing nothing. One guy head his feet up reclining !!! Waste of my time on my vacation day from work!!! Ridiculous and lazy!!! Not happy!

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Sam in particular was a pleasure to work with. He was professional and really took the time to help me understand all the options.

Karin F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe G. 
Évaluation :
5

None. Returning the vehicle went smoothly. Thanks!

JOHN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORRAINE O. 
Évaluation :
5

Great customer service and friendly staff! Bailey Ryan is efficient and professional!

NICHOLS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pier R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
1

Staff is very rude and not helpful. Every time we use Uhaul our truck is not available or at a different location. This time was no exception. Stores do not communicate!!!!!

Mike T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trish T. 
Évaluation :
5

Everything was great with exception of one of the tires was low and one light (driver side) wasn't working! Great customer service!!

Daniel B. 
Évaluation :
3

Everything was great! It's just in a difficult location. Trying to get off the property back on the road since there's medians and to make a u-turn.

Kirsten O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross S. 
Évaluation :
1

I wait a long long time for a team member to return the truck and my original van that I requested on Tuesday it wasn't there so I have to choose a different vehicle

Jose N. 
Évaluation :
4

It was great. The only thing is you Just need to explain where the key box is located at .we had to look all over for it. Took us a while to find it .

Christina C. 
Évaluation :
3

The guy at the drop off location will never win any customer service awards. HOWEVER, he is straightforward, with a no frills clarity in his expression of U-haul policy. If U-haul wants a clear expression of policy to customers with zero customer service excellence, this guy does a good job. If U-Haul wants good customer service with people who convey that they give two shits, this is probably not the guy. He does seem competent. That may be all you want. For my money, I think I will go elsewhere in the future. Even though I didn't like how I was treated, the gas tank policy is clearly stated (however small the print) in three places: contract, truck dash, and key chain. U-Haul is deliberately putting the customer in a buyer beware scenario knowing moving is stressful. My advice: be SUPER careful about the increment of gas in the tank and SUPER careful about refilling it or you are just handing them free gas and stoking their profits. Buyer beware.

Stephen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aharon M.  |  Premières impressions 
Évaluation :
5

The staff members were very courteous and attentive and pleasant.

Felicia D.  |  Premières impressions 
Évaluation :
3

When I first got to the store I believe the gentleman name was bailey but he was kind of rude. I had to tell him myself that changing his attitude would make life alot better

Esperanza R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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