Customer Reviews for U-Haul Moving & Storage at Fairview

3612 évaluations

13042 Fairview St   Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview)

(714) 971-0222

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(714) 971-0222

13042 Fairview St
Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Employees were very kind and helpful made sure I got any and all the help I needed!

Charli R. 
Évaluation :
1

I went to two locations. The one that I rented from was great. The first one on Anaheim street. I will never go to and I will never refer any of my friends or family to that store.

Javier Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica R. 
Évaluation :
1

Would of been a 5 if Chris smiled as much as he did when i returned. I always look for that helloooo, how you doing????

Tracie granado G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khanh Nam H. 
Évaluation :
5

Great experience. The guy that helped me was very efficient and did a great job too.

JOSEPH B. 
Évaluation :
4

I think I was friendlier then the counter guy. But Im also in the business. Overall decent experience.

jaime A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuan T. 
Évaluation :
5

Great customer service very very helpful Un like the Fullerton shops very disrespectful yesterday Edgar is very very disrespectful some one should talk to him again that's at the Fullerton location on Commonwealth and Euclid

ORLANDO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAWRENCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGNONNE P. 
Évaluation :
5

Just a quick sweep of the interior of the open trailer floor.

Paul L. 
Évaluation :
5

The representative was very welcoming, friendly, and helpful.

Mohammad Reza A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent S. 
Évaluation :
3

Not happy with the fact that the green zip tie on the dolly snapped so it looked like I used the dolly when I didn't and I was charged for it. I already had two dollies better than the one bolted in the truck. So be careful and examine the zip tie beforehand. The manager of the Uhaul was extremely helpful and kind. I appreciate the wonderful customer service. I would make sure to book your Uhaul a month in advance because it was extremely difficult trying to obtain one in the location I needed it. I had to rent it much farther than my location and return it the same day.

DONNA L. 
Évaluation :
5

After calling the customer service MsDominic was so helpful to complete my qouty, and at store Mr Shawn and other guy were very helpful as well and ready they check me out fast, I do appreciate it. Thank you guys keep it up .

Moatasem A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

german V. 
Évaluation :
4

It was a great process and such a great price.

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE B. 
Évaluation :
5

Very satisfied.

TYRONE B. 
Évaluation :
5

Everything went very smoothly.

Karen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

This location is by far the most well-run and efficient I have ever experienced and I rent Uhauls sometimes several times a month for business. All the people are fabulous, friendly, and helpful. I go out of my way to rent from this location only if I can help it.

Suzanne W. 
Évaluation :
1

You messed up by not having the parts available for the installation date and Sean the manager said that for the inconvenience you will have us rent a cargo van for the same price of the trailer and have the mileage rate to a cent per mile but when we returned the van we were still charged 400 $plus instead of the promised 50 $plus tax. Is this a joke??!!!! Or a scam???!!!!

Wilson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO A. 
Évaluation :
5

Staff is always friendly and smiling they must like their jobs! Always easy in and out with equipment I've rented there over the years.

LAWRENCE P. 
Évaluation :
2

Tell the tall one to be professional. If I didn't need the trailer because I was 500 miles from home I would have just walked out. What a grumpy jerk, unnecessary in any line of work. Maybe he should get in earlier to get his coffee instead of making the other guy do all the work.

Mike P. 
Évaluation :
4

The only problem was that when I called I couldn't speak to a real person. It was just the recording.

stephen F. 
Évaluation :
5

I have been with this U-Haul for 3 or 4 years and have never had bad services. The Shawn has helped me several times with both rental of a unit and vehicles. We were helped by Daniel this time but Shawn was there also when I returned. A great crew each time, thanks!

Johnice W. 
Évaluation :
5

Great! staff!!

Hector H. 
Évaluation :
5

When I booked it. The uhual wasn't available. They sent me to a different location. Then another location. Then another location. I'm getting sent everywhere. It's annoying.

Viet L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARITO S. 
Évaluation :
2

Find a bigger lot. I hardly had room to fit my 26' truck with car hauler.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Not sure the guy was really nice and courteous

WILLIAM G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

Pick up and drop off was quick process

JASMINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHD K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin C. 
Évaluation :
5

Maybe have more people when you open early especially on the weekends. Otherwise the guy that helped me was great, fast and very professional. Pleasantly surprised!

Gerald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robik R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL L. 
Évaluation :
5

Had a great experience

vanessa g.  |  Expérience générale 
Évaluation :
5

Gteat service

IVO P. 
Évaluation :
2

Front staff never picked up phone call even when there was not any customer at all. They did not even try to help when we lost the key. All they told us was to call roadside assistance, and as we expected, roadside assistance did not even answer our call. We ended up calling local locksmith service while Uhaul roadside assistance and insurance were useless. Definitely going to rent with other local rental companies instead of Uhaul.

Tien L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELINA L. 
Évaluation :
3

The fuel tank was not completely full, although I was told it was.

SHAWN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin T. 
Évaluation :
5

Nothing, very friendly great customer service.

DAVID M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rocio G. 
Évaluation :
5

Shawn is absolutely amazing! Walked me through everything, what to expect, and created proper expectations when it came to the services. Will 100 % return to rent again.

Brandon C. 
Évaluation :
5

Shawn carter was very professional and helpful. Great!

Satish A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRELL B. 
Évaluation :
5

great communication

Don N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

german G. 
Évaluation :
1

I don't understand what is the point of having your Uhaul 24/7 self service. According to the videos I watched about it, it's supposed to save me time by allowing me to do everything myself. I reserved my truck for 7/25/2021 at 7am. I was there at 6:45. The website did not allow me to do the process until 7am. I'm fine with that. But as soon as 7am hit I immediately logged in to the webpage on my phone, it told me to find my truck, I found it, then it asked me to upload pictures of my license, which I did. While it was in the process of an agent checking my info, someone came and drove away with my truck. I told an employee and he just said, oh we rented it out to someone else. Go inside and you can give you a different one. He gave me a "take it or leave it" don't care attitude. Really? What is the point of self service if they give my truck to someone else and make me waste even more of my time? I was there on time when I was supposed to and they give my truck to someone else? They couldn't even wait half an hour before they gave it out? You guys at corporate need to fix this because any convenience factor you are trying to promote on your website with the 24/7 self service goes out the window when locations like this pull these stunts and leave the customer feeling upset and annoyed with the whole process. Enough to the point where I don't think I'll be a returning customer.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vera O. 
Évaluation :
5

Easy and fast service .

JOSEPH B. 
Évaluation :
1

Worst customer service ever

JACK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD ALAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN V. 
Évaluation :
5

Thank u

MARIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso F. 
Évaluation :
5

Excelente crew ! Thanks to make this rent so easy !

celso R. 
Évaluation :
1

I got ripped off i was charged for damages on the vehicle that I had for 2 hours. I didn't do anything. I feel like this was a scam. You suck

RODNEY M. 
Évaluation :
3

I was upset that my reservation location changed the day before I needed to pick up. I booked my cargo trailer in April 2021 (for a July 2021 pick up). I do not understand the point of booking something in advance for it to change...not only did the location pick up change (which was inconvenient for me) the size of the cargo trailer i had reserved (in APRIL) was no longer available and had to get a much larger cargo trailer. I just wish I was guaranteed the exact size i reserved at the location i chose. Otherwise, there is absolutely no point in reserving in advance like I had done.

katherine P. 
Évaluation :
3

Your employees made it a very easy and timely rental pick up and return.

Cindy E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jian Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baxter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward E.  |  Premières impressions 
Évaluation :
5

There was only one employee manning the store at opening and there were 7 customers. The employee did an exceptional job taking care of each and every one of us

WAYNE A. 
Évaluation :
5

Motorcycle trailer ramp was slightly tweaked so closing was slightly difficult.

Philip W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica A. 
Évaluation :
5

Shawn Carter the manager of U-haul on Fairview Street in Garden Grove absolutely goes out of his way for customers he’s always been very polite very courteous and I believe he goes above and beyond, 😊

LISA F.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gino M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS P. 
Évaluation :
5

It was very difficult to get in and out of the location and there was no parking available. The people there were great though.

Sam P. 
Évaluation :
4

Attendant very courteous and prompt.

Ken B. 
Évaluation :
5

Everybody was courteous kind and totally professional I really appreciated them I use U Haul instead of purchasing my own trailer which in the long run is saving me money. Merci

ANTHONY H. 
Évaluation :
3

For the GM to answer the calls for after hour drop offs

Yessenia B. 
Évaluation :
5

The air on the truck was not working extremely hot

RAMIRO M. 
Évaluation :
3

Could be a little friendlier but overall not bad. Good operations being run here.

JONATHAN H. 
Évaluation :
5

The van smells weird but other than that it was good

BRANDEN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

I didn't reserve a van, but did a quick check on uhaul.com and it showed availability. I stopped by around 11:30 AM for a 9' van (there were at least 5+ on the lot) to haul a full size bed mattress and foundation. The website indicated that this size van could accommodate for a queen size bed, so a full size was no issue and it fit snugly between the wheel wells. I was finished by 1:15 PM and shortly after I got the receipt emailed to me with the charge of the actual mileage (6 miles, instead of the estimated 10 miles. The entire rental process was smooth,quick, and as expected. Everything was done just as the store manager said. I wouldn't hesitate to rent again from this location.

DUYLIEM L. 
Évaluation :
5

The manager was very helpful. He let us pick up the truck and load it while he held on to our auto transport.

DANIEL M. 
Évaluation :
5

Quick in-and-out using the advanced web check-in. Very quick return (literally pulled right through the parking lot). Very good, I don't know why I keep forgetting about trailer rental as an option...

Patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
3

It was just expensive. I didn't like that it was 350 $less to do round trip than to drop off the vehicle where I moved. Great service though.

danielle m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clinton B.  |  Expérience générale 
Évaluation :
4

Everything was as expected

Alexander b.  |  Expérience générale 
Évaluation :
4

The assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. Merci.

Alexander b.  |  Premières impressions 
Évaluation :
5

Sean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.

Deanna F.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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