Quick check in and check out. Was able to return equipment a bit early and the guys promptly refunded the extra hours without having to ask. I will go back even thought I have a few locations closer to me.David W.
Customer Reviews for U-Haul Moving & Storage at Fairview
Pour nous contacter
Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
we had a uhaul with a car transport and when we went to get the car transport the uhaul that was given us did not work with the car transport which resulted in us not even being able to get a car transport and ruined our whole move. that should of been checked before i was given the uhaul.Andrea M.
Please clean the vehicle.Ricco D.
The service is awesome well maintained equipment perfect for what I needRafael L.
Le client n'a pas laissé de commentaire.John O.
Le client n'a pas laissé de commentaire.Larry R.
The representative that helped me was very unprofessional. It's been 18 hours since I returned the truck and I still have not received me receipt.Julia F.
CUSTOMER SERVICE IS THE BESTgary S.
It was affordable and did the job well, a but dirty but that might be due to a REALLY old truck.Adrian S.
Le client n'a pas laissé de commentaire.Kimberly R.
Le client n'a pas laissé de commentaire.Luis C.
Le client n'a pas laissé de commentaire.Fernando D.
Was unprepared for the new rule of the $20 service fee for returns after hours I think they should have told us personally that was gonna happen until we're familiar that there are new rulesKelly F.
You order in place and when you get there you find it's at another place you have to go toPATRICIA S.
Le client n'a pas laissé de commentaire.gary D.
Le client n'a pas laissé de commentaire.Jerry G.
The invoice is incorrect and they overbooked me.Julio F.
I want to rent the truck one way on this location but they don't have one way rental. So have to pay by miles, so have to drive more than 200 miles and pay more money . Customer service was great just the fact that they don't have the one way service.Julio N.
The truck is clean and pick up process is very quick and efficient. The staff is very helpful. Will definitely recommend this place and service. ThanksXiaobin G.
Le client n'a pas laissé de commentaire.Nigel B.
Le client n'a pas laissé de commentaire.JOSE R.
There was one employee and the back up came little later. Had little difficulty pulling into the yard due to other trucks blocking the driveway.Pardeep S.
Le client n'a pas laissé de commentaire.Daniel Y.
Great service.Alex G.
Le client n'a pas laissé de commentaire.Felix R.
Le client n'a pas laissé de commentaire.RICHARDALAN H.
â€œSkip the lineâ€ QR code did not work at front door. Entrance to location is difficult to enter due to the amount of traffic and customer parking is minimal.Francisco S.
Great service and friendly staffyolanda V.
System was down so couldn't get any rental when I was there. Gentleman that was working was nice enough to call me when system got back up. Overall good experience no other issues.KHANG L.
Great customer service at the counter in the afternoon didn't get his name but he was really responsible and respectful 👍🏼 👏🏽Pierre B.
Customer service needs improvement. I rented an auto transport trailer. Trailer tie down strap that fits over the car tire was broken and I had to go to Home Depot to buy straps to make it work.William C.
Le client n'a pas laissé de commentaire.Jose V.
Great overall service, Again!!!!COLLEEN C.
Le client n'a pas laissé de commentaire.MELISSA N.
Chris was so patient while I was dealing w care issues. The day I returned the truck, he was also great and so easy to deal with. Great location w the Best staff!Faleula F.
Tire was is a really bad shape and ended up exploding in the freeway and had me swerving for a bitLuis E.
Le client n'a pas laissé de commentaire.Abigail W.
Le client n'a pas laissé de commentaire.Cesar M.
Le client n'a pas laissé de commentaire.Joel C.
Le client n'a pas laissé de commentaire.Marvin H.
Le client n'a pas laissé de commentaire.ALEXANDER S.
Always go to the location to rent. On line is usually a circus. And at Fairview and Garden Grove they're the best!!LAWRENCE P.
The man that works there is awesome he's so nice and helpful and made sure we were able to get the rental we want. Thanks so much again you were great!Karina F.
The online reservation is utterly useless. I usually end up at the Fairview Garden Grove location and love the staff there. I was sent to another location that was run down and no one was there until 10 o'clock. AND they didn't have my trailer!! So I ended up luckily at Fairview.LAWRENCE P.
Le client n'a pas laissé de commentaire.Jerald C.
Every step was smooth, Cost was exactly as quoted. Merci!SULAN Y.
Le client n'a pas laissé de commentaire.Jack W.
Le client n'a pas laissé de commentaire.evan S.
I not only would recommend this location but I have and will continue to. MERCIArnulfo L.
Difficult to access during rush hour, busy traffic.Tom K.
Le client n'a pas laissé de commentaire.NEHEMIAS C.
Good Customer service 👍🏻Jon M.
Le client n'a pas laissé de commentaire.MOHAMMED M.
I have been renting from this location for a while and am very happy with the service, thank you workers for being professional and treating me like a human. Will always recommend this locationArnulfo L.
Le client n'a pas laissé de commentaire.ROBERT F.
Le client n'a pas laissé de commentaire.freddy P.
Le client n'a pas laissé de commentaire.Mohammad S.
Le client n'a pas laissé de commentaire.Marla L.
Employee was very helpful, courteous, and efficient. A+Adam A.
I do understand that COVID -19 still going on, but doesn't mean that the customer representative that is working at the counter don't even talk to you or give any help at all and let you check in and out online. I'm glad that I'm very savvy on technology but where is the customer service?VERONICA H.
Le client n'a pas laissé de commentaire.maria M.
Le client n'a pas laissé de commentaire.Ho N.
The clerk who received me could care less what I had to say, he referred to U-Haul customer service. Luis Galvan 714-600-4197 contract# 96395894Luis G.
Uhaul gave me a stolen van. I was pulled over, detained, and questioned.LEONARD U.
Have the equipment that is on reservation actually at the location when you have a reservation. To days in a row at two different locations I showed up to pick up a car hauler and both times the trailer I needed was not there. To run salt in the wound. Both locations had an additional trailer inside with no reservation on it that would suit my needs based on the load I was towing and the vehicle I was going to tow it with. Because the computer said it wouldn't carry the load. They wouldn't rent it to me. Uhaul needs to reassess the program they use to focus these things out. Only way I was able to make this work was to tow a friend's car that had similar wrought and wheel base and he towed mine. This scenario finally made the computer happy. Uhaul you need to get your shit together. You leave your technicians no leeway to confirm a load can be towed based on the facts of the vehicle stamped ratings for towing. Beyond annoyed and put out.Michael S.
Le client n'a pas laissé de commentaire.Jose R.
Le client n'a pas laissé de commentaire.David C.
The employees there were courteous and professional. They made the experience exceptional. I delt with Nate when I picked up the trailer.Alexander B.
Le client n'a pas laissé de commentaire.Shirley G.
Le client n'a pas laissé de commentaire.Nicole H.
Everything is fine thank you so muchLeticia C.
Le client n'a pas laissé de commentaire.Jose P.
Le client n'a pas laissé de commentaire.TIMOTHY M.
Le client n'a pas laissé de commentaire.Leonardo G.
Le client n'a pas laissé de commentaire.Carol R.
Le client n'a pas laissé de commentaire.John K.
Improve the signage and instructions on returning equipment. The signage directs you to the right of the facility under the canopy with large "STOP" on the pavement. The employee came out after a few minutes and wanted me to back up the trailer and move it to the left. I don't usually drive with a trailer especially in a tight lot to maneuver with trucks and vans in the immediate area. Specify where the equipment needs to be returned.MELVYN T.
Well managed locationJohn M.
Your website can use some help. It is frustrating that the site requires you to do through page after page with the site automatically adding items before getting to check out when all you want to do is rent a trailer. While the added items take up the bulk of the page you must find the small-print item stating "I don't need any of this" in order to progress to the next page.Patrick S.
Communication and better explanation on renting their equipment(s). Bryan Gasca (manager) was excellent!Viraj K.
Sharing a lot with Starbucks makes this a hard location to get into. That being said Chris made the whole experience much more relaxing. I was in and out with Chris doing my contract and Bryan retrieving the truck. The teamwork and professionalism at this location is amazing. Wish all stores ran as smooth as this one.Glenn V.
Le client n'a pas laissé de commentaire.Rhonda D.
Le client n'a pas laissé de commentaire.Andre J.
Charge the right price customer shouldn't have to call to say you charged too many days. Shady business and lack of employees only one working this big businessROGER C.
Le client n'a pas laissé de commentaire.liliana T.
Le client n'a pas laissé de commentaire.Thomas A.
Nothing this place is just fine its the other places that I originally make my reservations for and only to find on the day of picking it up, they never have them ready for me and there is always problems with the rentals coming out of the Tustin location.Mike M.
Le client n'a pas laissé de commentaire.josette G.
$190 for one day kinda high but love the service might look around somewhere cheaper next time 🤙🏾Jacob V.
Le client n'a pas laissé de commentaire.Lisa F.
Le client n'a pas laissé de commentaire.Frank H.
Le client n'a pas laissé de commentaire.Cedric C.
Very efficient, got my receipt in less than 5-minutes! Much faster than any car rental company's car-return counter!ANURAG J.
Le client n'a pas laissé de commentaire.JOSE M.
Le client n'a pas laissé de commentaire.Hector M.
Fairly quick in and out when you reserve and do all of the paperwork online. Very cool.Patrick S.
Customer service was excellentRobert T.
Le client n'a pas laissé de commentaire.Mauro G.
Thank you for allowing me to store my items for over 3 years. I never had a problem with staff or availability to access my storage unitcynthia m. | Expérience générale
easy process to rent storage and easy process when no longer need storage.sophia r. | Expérience générale
Bryan was extremely nice and helpfulJames S. | Premières impressions
Le client n'a pas laissé de commentaire.Edward E. | Premières impressions
Le client n'a pas laissé de commentaire.Edward E. | Expérience générale
Had a great experiencevanessa g. | Expérience générale
Le client n'a pas laissé de commentaire.Edward E. | Premières impressions
Shawn Carter the manager of U-haul on Fairview Street in Garden Grove absolutely goes out of his way for customers he’s always been very polite very courteous and I believe he goes above and beyond, 😊LISA F. | Expérience générale
It was just expensive. I didn't like that it was $350 less to do round trip than to drop off the vehicle where I moved. Great service though.danielle m. | Expérience générale
Le client n'a pas laissé de commentaire.Clinton B. | Expérience générale
Everything was as expectedAlexander b. | Expérience générale
The assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. Merci.Alexander b. | Premières impressions
Le client n'a pas laissé de commentaire.Dianne S. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald V. | Expérience générale
Le client n'a pas laissé de commentaire.Dianne S. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly P. | Expérience générale
Excellent servicesergio f. | Expérience générale
Super easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.Jason L. | Expérience générale
Very goodsergio f. | Premières impressions
Great customer service and great prices, i recomend u haul to anyone looking for storageeziquio p. | Premières impressions
vacuum the hallway carpetsdonna d. | Expérience générale
I had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I leftJerome c. | Réservation
Sean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.Deanna F. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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