Le client n'a pas laissé de commentaire.yeisha m. | Expérience générale
Customer Reviews for U-Haul Moving & Storage at Fall River at I-195
Pour nous contacter
Fall River, MA 02721
(1/4 mile east of Stop and Shop at corner of Plymouth Ave and Rodman St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The security devices broke and we're never fixed but they still kept raising my rates.Bo A. | Expérience générale
My sales agent was very helpful and pleasant to deal with. she deserves a raise $$$$$$DAVID P.
Had mice in unit requested. Threw 3/4 of belongings away requested last mont refund was out two weeks before end date and management refused b said my responsibility to bait trapsmichelle m. | Expérience générale
I have still NOT received a confirmation email that I have terminated my tenancy and my credit card will not longer be billed. Please get that to me William CarnesWilliam C. | Expérience générale
all is good - great managementMarc M.
Le client n'a pas laissé de commentaire.ANTONELLA C. | Expérience générale
Have literature available that better explains the policies, prices and protocols.Nathaniel R.
The customer representative at the front desk was very knowledgeable and friendly.Guillermo H. | Premières impressions
Uhaul as a whole they are a bit above average but where I went to rent a unit it was very poor, I have been there quite a few times with a friend of mine and seems that there is always an issue at that facility, my experience I was at the facility for the opening time at 7:00am due to the online check out wasn't happening even tho I did it three times, I got there before 7 and the doors weren't open and ready to take anyone until 7:30, no big deal things happen we're all late every now and then, the person at the desk went to do my reservation and the final step she gave me my license and a written down number to uhaul and said idk why but I can't make it past the end here's the number to call, ok no problem, got in my car called the number mine u at this point it's 8am, I was on hold for ten minutes, not to bad, the woman on the phone was nice and helpful, she resolved the issue with the computers that day quickly and sent me on my way, I make it to the unit, opened it, and realized I had made a huge mistake and ordered a unit way to small for my stuff, now the unit was paid for the lock wasn't even used but I realized that was my mess up and didn't expect uhaul yo accommodate me for my mistake but seeing how I really needed something at that moment and something larger I took the chance of asking the person at the front desk if for any chance I would be able to hand in those keys and pay the difference for the next size up, she couldn't do the transaction I was told it was above her pay grade and that her manager would be there later on in the day but told me if it was something I needed ASAP to call that number she had given me once again, I sat outside called the number was on hold for 30 minutes for the rep to tell me that there is absolutely nothing she could do that the only thing she would be able to do was put a reservation on the upgraded unit but still have my original unit active so pretty much sat outside of uhaul for 30 minutes for some one to tell me pretty much that's I wasted my time calling, I left at this point already frustrated over 2 hours of my day was gone but bit the bullet because again my fault. Early after noon I called the location to see if the manager was there I was placed on hold for 20 minutes until I couldn't take it anymore and hung up, called them back and the person that put me on hold had redirected me to the uhaul 1800number once again lol finally after holding again for a while I told the person on the line what was happening (at this time I didn't know I was redirected) and the lady tells me that she can't cancel it must be don't at that location and if I wanted she could transfer the call there that's when I questioned why it wasn't a direct call earlier, she transferred the call and what do you know on hold once again. Couple hours went by after I hung up during the hold out of frustration and this time I took a different approach and did the live chat on the website, I believe the contacts name was amber and she was extremely quick extremely helpful, very professional told me she would email the GM, send me a copy of the conversation and send me the gm email just in case. Not very long after that call the GM had reached out to me and was very proper and professional, didn't ask me what happened who messed up didn't ask for details which I respected because even tho I had a aweful experience I wouldn't want someone to lose their job because of it so I liked that and he gave issued a refund, still waiting on the refund but that's to be expectedDerick F. | Online Move In
Doors and google state this operation opens at 7am but no one arrived to open the store till about :730am and unfortunately I didn't leave with a truck till about 7:45am and I had reserved my truck for 7am. Other than that everything else was goodomar S.
Le client n'a pas laissé de commentaire.Nicole F. | Expérience générale
Le client n'a pas laissé de commentaire.Wayne P. | Expérience générale
Le client n'a pas laissé de commentaire.Lucas S. | Expérience générale
Le client n'a pas laissé de commentaire.JAMIE S.
Le client n'a pas laissé de commentaire.JHON D.
The experience was simple and went well, professional office staff I would definitely recommend this location. I look forward to using this method again in the near future.PATRICE C.
Nicholas was wonderful to work with, very informed and professional. If I could give 10 stars I would!Jessie D.
There wasn't anyone in the office at the time I went to drop off and I didn't know there was a key box until another customer came to drop off as well. He told me after I had waited a considerable amount of time. Wish that had been communicated to me.YVONNE P.
Le client n'a pas laissé de commentaire.David D. | Online Move In
Le client n'a pas laissé de commentaire.MARYANN K.
Possibly have a second employee . One person gets overwhelmed with an inrush of customers which creates a long wait . This wait could have a potential customer go elsewhere next time . The employee that was working at the Lewiston location did an amazing job.EDWARD P.
Nicholas was outstandingRICHARD L.
Le client n'a pas laissé de commentaire.Vincent M.
Fantastic customer service. Very knowledgeable about my needs, even put a smile on my face during some hard times. That man needs more $$!!Jared S. | Premières impressions
Nicky Baby is absolutely sweet as he can be , most understanding will big to listen and get what you need ! He knows he's Stuff ! Great great customer service Kimberly G. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas F. | Premières impressions
The pad lock for the uhaul was not included and the dolly I requested wasn't there.ADRIANNA N.
Le client n'a pas laissé de commentaire.MICHAELJOHN G.
Le client n'a pas laissé de commentaire.julie p. | Expérience générale
The young man that helped us was outstanding! Very helpful and knowledgeable. Made renting a storage unit super easy and simple! I love how the storage unit comes with its own lock and it was very clean inside.Jennifer H. | Premières impressions
Le client n'a pas laissé de commentaire.SASHA D.
I had a good experience thanksMARGARET R.
Professional and friendly customers service. Give me all the info I neededLuis O. | Premières impressions
The staff went above and beyond to accommodate me with a truck, during a very difficult time. I could never forget the kindness, the compassion and the good laughs needed at that very moment. I appreciate them very much.NANCY N.
Le client n'a pas laissé de commentaire.Keegan M. | Expérience générale
Le client n'a pas laissé de commentaire.CARLOS T.
Le client n'a pas laissé de commentaire.Krystal D. | Expérience générale
Le client n'a pas laissé de commentaire.vernon n. | Expérience générale
Le client n'a pas laissé de commentaire.James N.
Le client n'a pas laissé de commentaire.LISA C.
Le client n'a pas laissé de commentaire.SUSAN J.
Great experience.WILLIAM W.
Keep those elevators working properly in the 2nd floor indoor storages... That should do it...RANDY W.
We had a problem at our usual location and tried this new location it was fantastic. The young man at the counter was extremely helpfulROGER B.
Le client n'a pas laissé de commentaire.Marc C.
Only had the unit for a short time but always communicated with friendly, helpful, staff. The storage area was well maintained and clean. My temperature controlled unit was always kept at a comfortable temperature where I did not have to worry about the state of my belongings. Would definitely recommend.Sarah R. | Expérience générale
U-Haul doesn't care how bad they screw people over.EUGENE M.
They had us go to 3 different locations. Didn't give me the one I reserved. It had garbage inside. Also didn't explain where I had to drop it off. Worse experience ever.MARCOS G.
Le client n'a pas laissé de commentaire.GOAT FOR ALWAYS S.
You need to improve your customer service first. They are extremely rude and do not want to help. You guys changed my location and time for pickup three times within 24 hrs. It was ridiculous. You had it set up for us to pickup our truck in one location and the tow dolly in another. This was the worst experience I have ever had with you haul. The whole thing was absolutely ridiculous. You have the rules and laziest people working for you. They do not want to do there job.RICHARD W.
Very easy to locate and park the vehicle. Extremely simple to use the online check-in attribute.Michael H.
Le client n'a pas laissé de commentaire.NATALIA D. | Expérience générale
Le client n'a pas laissé de commentaire.Jeremy J.
They were very friendlyAPRIL A. | Premières impressions
There were several things wrong with my experience this time around- I had reserved online several days in advance. I requested to pick up my truck in Swansea and drop it off in Fall River, but this somehow got swapped. The email confirmation said pick up in Swansea, but when I called to let them know I was running a little late I was told my truck was never supposed to be there in the first place and I had to pick it up in Fall River. When I got to fall river I told them specifically that I would need the truck until 8pm the next day, and they said that all I had to do was request an extension online. Early the next morning I tried to request an extension and the website told me it was not available and I needed to return the truck by 4pm and extensions were unavailable. I paid for several pieces of equiptment that were never put in the truck, and I was assured that I would get a refund when I returned the truck. I had to call the next day to request my refund because despite the truck being returned empty, my receipt said all the equiptment I was supposed to get were returned and no refund was issued. I've been moving everything I own completely by myself, and this just made the entire experience significantly more stressful for no good reason. The only person I spoke to at any point who was even remotely helpful or understanding was Antonio. Everything else about this was a nightmare.VICTORIA J.
Le client n'a pas laissé de commentaire.ANDREW B.
Le client n'a pas laissé de commentaire.Zechary B.
More visible location, hard to findKathleen M.
Le client n'a pas laissé de commentaire.SEAN B.
No improvements necessary; great service!STEPHEN M.
Great customer service from store clerkJOAOOLIMPIO D.
Le client n'a pas laissé de commentaire.William K.
Everything went well , thanksCOSME D.
Overall a very good experience. Young man at the desk was very helpful and friendly.VICTORIA O.
Le client n'a pas laissé de commentaire.Dean M.
Le client n'a pas laissé de commentaire.Kate R. | Premières impressions
Le client n'a pas laissé de commentaire.PAMELA O.
Le client n'a pas laissé de commentaire.GARY M.
Kid u have working there is very helpful ,fast and respectful. A+ for him truck was also clean and great thanksEDWARD C.
Le client n'a pas laissé de commentaire.Richard R. | Expérience générale
To the young man who helped me find just the right unit... Ur awesome thanks! Great location and just what i needed for my price. very happy customer thanks again man!Bryan B. | Premières impressions
Sent my family in an unsafe truck all the way to florida.ALYSSA B.
Fast, easy, convenient..Robert B. | Premières impressions
I'm writing to say I was so blown away with the professionalism on both locations. I went Pleasant st first then the Lewiston st off of Rodman to pick up the truck, after the gentleman offered to reserve it for me and the young lady wrote the Lewiston St FR address down for me. I just had the worst rude unprofessional experience at home Depot in Somerset Ma and the staff at both U haul locations went out of their way to make my day! The young man at Lewiston St FR was alone and had many customers and handled it gracefully. I would like you to reach out to all who served me and let them know how much they were appreciated. I would say they definitely deserve a raise even if its only 50 cents and hour they did not let the sale go back to Home depot.GAIL R.
Le client n'a pas laissé de commentaire.CHRISTOPHER K.
Le client n'a pas laissé de commentaire.Shelby A. | Premières impressions
All of the employees were very kind when I originally rented the unit. When I returned to pay off my balance and terminate my rental agreement I had to stand out in the rain for over 20 minutes because even though the office was supposed to be open the doors were locked. There was a sign on the door that said: "Out in Storage, Be Back Soon". I called the contact number that comes up when you google that location but that routed me to a call center who then had to "send a message" to the office I was outside of to tell them someone was waiting. Finally, the employee came out of the bathroom ( he was not "out back in storage) and I was able to pay off my bill.Brittany H. | Expérience générale
My truck was not safe to drive. We told the agent how far we'd be driving. Approximately 200 miles each way. I was charged for the first half immediately. When we arrived at our location we had to call for a mechanic to look at it because it was excessively shaking and couldn't be driven over 60 mph. The mechanic said we were lucky to have made it. It was eventually towed from my house and now Uhaul is trying to charge me for 4 extra days. When I was contacted by the facility they said that would would speak to their manager and reimburse me for the day I used it. Not only did they NOT reimburse me, they now want 1 200 $! For 4 more days! I didn't have the truck and they knew that! And to top it all off, I still had to rent another truck because we weren't done moving all of our thingsJennifer Z.
Everything went very well. The staff worked with me to find the right trailer at the right location - which fit my move-time window. I give them high marks!PETER S.
Le client n'a pas laissé de commentaire.RODNEY Z.
Le client n'a pas laissé de commentaire.BENJAMIN A.
Le client n'a pas laissé de commentaire.Jason F. | Expérience générale
Le client n'a pas laissé de commentaire.John D.
I emptied out my unit on the 12th of the month and I didn’t get any money back for the remainder of the month, so I’m very upset about that.Guillermo F. | Expérience générale
The staff was excellent and extremely pleasant.ROBERT S.
professional staff accomommadating. easy transition. thanks.RONALD P. | Premières impressions
Everything went well. The person there, was a great guy, he answered questions and gave complete information and very accommodating to customer needs.RONALD S.
Le client n'a pas laissé de commentaire.JOHN F.
Le client n'a pas laissé de commentaire.DEREK D. | Premières impressions
He was very kind and responsable.MIRIAM A.
It's been about 4 days and I still have no recieved my receipt!!!!Kadisha R.
No commentGISSELLE C. | Premières impressions
The young man working the desk that morning was such a nice guy. Very helpful, friendly and well mannered.Penny C.
The customer service when picking up and dropping off was excellent. You're representative was friendly,caring and polite.JEFFREY O.
Le client n'a pas laissé de commentaire.Jessica S. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER T.
Le client n'a pas laissé de commentaire.Mary Sue D. | Expérience générale
Antonio was the gentleman who helped with making the reservation and also handled the transaction when the rental was picked up. He was very informative and courteous each time.LAUREL F.
Le client n'a pas laissé de commentaire.Josh D. | Expérience générale
Le client n'a pas laissé de commentaire.Robin B. | Expérience générale
Le client n'a pas laissé de commentaire.DOUGLAS P.
Le client n'a pas laissé de commentaire.Gregory D. | Premières impressions
Nick was the greatest. I needed a unit on short notice and he came through for me and got me the size I was looking for. The other guy working the counter is also great (so sorry I can't remember your name). Whenever I ordered boxes he'd carry them to the car for me. He was so nice for doing that. Me and my family we're moving to a new home after 16years at our current home and to say moving is stressful is an understatement. But working with UHaul for our storage unit and truck took away a big part of our stress. We had to be out of our home and into the new one in such a short time period. The only way it would work is if we had a storage unit to put our things for a while. Merci.Melissa M. | Expérience générale
Le client n'a pas laissé de commentaire.Joe M. | Expérience générale
Let them know in advance that they can't pay cash. A customer before me was rude to the staff and held up everyone else waiting because of this.Debra G.
Le client n'a pas laissé de commentaire.Kayleigh C. | Online Move In
Le client n'a pas laissé de commentaire.Zachary J. | Expérience générale
Exactly what I needed in the timeframe of my request. A BIG THANK YOU !!! to your GM Nicholas Hudson @ your Lewiston St Fall River, MA Center.RICHARD B.
Le client n'a pas laissé de commentaire.karen C.
Friendly staff & clean trucks ðŸ˜JENNIFER G.
Le client n'a pas laissé de commentaire.Wascal P. | Premières impressions
Le client n'a pas laissé de commentaire.Jay M. | Expérience générale
Le client n'a pas laissé de commentaire.Ninoshka H. | Premières impressions
The cargo van I rented was brand new, 200 miles on the odometer. Very nice ride. However, the key would not fit in the drop box slot, I had to pry the slot open wider to get the key into the box.Steven C.
Le client n'a pas laissé de commentaire.Alexander G.
Le client n'a pas laissé de commentaire.Deborah C.
Le client n'a pas laissé de commentaire.Fredric M.
Le client n'a pas laissé de commentaire.Vanessa L. | Expérience générale
Le client n'a pas laissé de commentaire.ANTHONY C.
Don't see what else can be improved! The customer service was great. In a pinch i was able to get the help i needed through roadside assistance.ALEXANDRIA P.
Very please thank you very muchBarbara L. | Premières impressions
Le client n'a pas laissé de commentaire.Aaron R.
Muy buen servicio muy buenos los camiones agradecido siempre por sus servicios graciasAquino L.
Le client n'a pas laissé de commentaire.VICTOR R.
Le client n'a pas laissé de commentaire.Jeff D. | Expérience générale
Le client n'a pas laissé de commentaire.NATHALIE F.
Le client n'a pas laissé de commentaire.KYLE C.
Le client n'a pas laissé de commentaire.CHERYL G. | Expérience générale
The manager and the employee's are super helpful and always greet you with a smile and try to accommodate whatever your need may be they all deserve a raise there since I've never seen a uhaul with friendly respectful employee's the uhaul in Stoughton is terrible the lady there is the rudest person I have ever met I walked out with out having my trailer hitch put on. Lewiston ST. Uhaul deserves pay raises and Stoughton deserves some people fired .. Thank You , Kerry ChaseKERRY C.
This truck was very unsafe to drive, there is so much play in the steering wheel. Spoke with the general manager and he did help out with the pricing but this truck needs to be repaired ASAP before someone gets seriously hurt.BRUNO M.
Le client n'a pas laissé de commentaire.Andre D.
There were very nice and helpfulSIDONIA P.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.Leo T.
Le client n'a pas laissé de commentaire.Venita Q. | Premières impressions
Le client n'a pas laissé de commentaire.MaryAnn M.
Le client n'a pas laissé de commentaire.Charles S.
Le client n'a pas laissé de commentaire.SARAH V.
Nothing excellent job your employee dig a great jobJose M.
Le client n'a pas laissé de commentaire.NORMAN B.
I think the location I visited was awesome and doesn't need any improvements.Helen D.
Sus instalaciones son muy buenas pero deben mejorar los precios un poco no estaría malí tendrían y tendrían más volumen de rentamietoJuan R. | Premières impressions
Le client n'a pas laissé de commentaire.JOSE R.
Le client n'a pas laissé de commentaire.David A.
Customer service was very helpful and friendlyKIMBERLY D.
No improvement needed. Your clerk was very courteous and knew what he was doing. I would rent from this location again and strongly recommend to others. MerciTRACEY M.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.JESSICA Q. | Premières impressions
Le client n'a pas laissé de commentaire.JOSE R.
Le client n'a pas laissé de commentaire.LYNNE M.
Nothing to improve from my perspective. Service was great, very friendly staff, good overall experience. Merci.Elizabeth S.
The manager was incredibly sweet, extraordinarily helpful, and very professional. It was a wonderful experience.Brittany H. | Premières impressions
Le client n'a pas laissé de commentaire.Joyce M. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH A. | Premières impressions
The lady at the counter was very polite and made sure i was very satisfied and made me feel comfortable and happy after i leftEdward M. | Premières impressions
A little concerned that the associates were not wearing masks. She put hers on at end of completing the paperwork but the other male employee didn't wear one at all. Just saying I feel they should be wearing a mask at all times when customers enter the office. Plus they can spread it to the merchandise that the customers touch. The male employee was working on rearranging the merchandise on shelves.Barbara A. | Premières impressions
Very friendly and efficient. Monica and Kim were very helpful.Jed D. | Premières impressions
.Kayla B. | Premières impressions
I can't say enough good about this facility. I was provided with excellent service and care and I certainly appreciate it.Sharon B. | Premières impressions
Excellent serviceBarbara M. | Premières impressions
Very personable and efficient young woman helped me.Jane M. | Premières impressions
They took care of me.Jonathan B. | Premières impressions
Excellent staff. Professional and courteous. Facility clean .Zachary M. | Premières impressions
Excellent service à la clientèleNetria H. | Premières impressions
Staff was very helpful and answered all my questions.marjorie c. | Premières impressions
I have dealt with the U Haul in the past and had a great experience and now with something going on in my life i need them back and i am sure i will have the same great experienceAnn Marie R. | Réservation
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