Customer Reviews for U-Haul Moving & Storage at Florin Rd

Évaluation :

5

Super friendly customer service from beginning to end! Thank you all!

Évaluation :

5

All of the employees in the store provided excellent customer service.

Évaluation :

3

The staff at this location gets 5 stars. They were very helpful and courteous. I have two areas for improvement. 1. The location was understaffed. I waited about 45 mins to pick up the uhaul. 2. There was no gas in the uhaul when I picked it up. I think the gas was syphoned out from when the last person returned it.

Évaluation :

5

Good customer service.

Évaluation :

5

Thank you. The experience went very smooth.

Évaluation :

5

Thank you. The experience was very smooth.

Évaluation :

4

Great customer service and friendly workers

Évaluation :

5

Didn’t feel safe at night drop.

Évaluation :

1

I was in a line this morning with seven other customers for almost an hour. This evening when I returned the hand dolly I was the only customer in the store . The man who waited on me was in a conversation with another store I believe looking for a truck for Los Angeles. It's so rude not to acknowledge the customer that is present at your counter instead of trying to solve another problem on the phone. This went on for several minutes until he realized I was getting upset. I hope I never need your services again. Customer service is inadequate at this location.

Évaluation :

5

Drop off location was the best. The nice African American gentleman was so polite and courteous. I didn't have to wait long he came and helped me right away. Awesome person.

Évaluation :

3

The mileage and gas level was different from when we got it. They don't check with the person renting how it shows on the dashboard, they just give you the keys to the truck. I had to go back in to tell them, they did check it out but didn't put a note on the account

Évaluation :

5

The general manager was fantastic and provided great service.

Évaluation :

5

Need more people to work

Évaluation :

5

I called a different location and was told the 10ft truck did not come with a ramp but when I visited the florin rd location I saw that at least 2 of there 10ft trucks had the ramp. I had already made the reservation for the 15ft truck because of the misinformation I was given by an Elk Grove location. I am glad I went to the florin rd location all the employees I interacted with were kind and helpful

Évaluation :

5

👍👍👍👍

Évaluation :

4

The truck needed an alignment really bad; it was hard driving, couldn’t drive w one hand as the truck would lose control due to the bad alignment

Évaluation :

5

Unattended drop off.

Évaluation :

4

The first guy l dealt with was no help at all and rude but the second guy who helped me was amazing. I'm sorry l did not catch either guys name. Also when l returned the vehicle the guy Jay who helped me was so nice and quick he did the inspection and got me on my way so fast it was a great experience.

Évaluation :

5

Good storage unit.

Évaluation :

5

Price are fair, good customer service this location everyone are helpful specially eden

Évaluation :

1

Terrible Service.

Évaluation :

4

Nothing great people and great service

Évaluation :

5

Quelle est votre appréciation générale de cet établissement? I assume this means the service, which was excellent. Regarding the location of the location, it kinda sucks as it is between the 99 and the 5, but not close to either. The road construction and RR tracks do not make the location of the location any better.

Évaluation :

5

The people are very nice!

Évaluation :

4

Get more Employees that are reliable to work at this location. I felt like the lone ranger waiting alone in your store while one employee is left to attend to Customers. Overall I had no other issues.

Évaluation :

5

Quick and easy pick-up and drop off

Évaluation :

5

Stacey the Customer Service Rep at this location was super friendly, very knowledgeable, and a great employee who was multitasking like crazy- thank you for the great and fast service

Évaluation :

4

More staff in the mornings, especially on the weekends, the staff was great but at one time there was only 1 person covering as the other one was doing propane I believe and that one guy behind the desk was super bit drawn very thin.

Évaluation :

5

Stacey was very welcoming. He was helpful at picking my rental equipment. He had excellent customer service. skills I will be back at your location When needed.Thanks.

Évaluation :

5

N/A Store was clean service was excellent .

Évaluation :

1

Make sure the employees are doing there jobs not charging peoples cards for extra money after they already returned the equipment and saying they didn't return it when they had the keys I would never recommend this location to anyone now I have to wait 3 to 5 days to get my refund cause the employee didn't do their worst location

Évaluation :

3

Not enough staff when you have a lot of customers. The wait was long

Évaluation :

5

Stacy Johnson was very kind and helpful. He made the experience smooth and had an amazing smile. His vibe and energy was very positive and he kept it very professional.

Évaluation :

1

Only a quarter of a tank of gas was left in the uhaul. Also the outrageous cost of fueling was $60 when we only drove a total of 27 miles in the truck. I hope the person who got the truck next at least got a half of tank of gas. Also only one staff member was working with a line of 15 people. I felt really bad for him. I think with the ridiculous fees charged more staff could be hired.

Évaluation :

5

Keep up the good work. Excellent service

Évaluation :

1

All of the cars at this location had their gas tanks open and it seems the gas was siphoned. The truck I rented was not even at this location and I still got charged for the vehicle!! They claimed I drove this vehicle and they forged my signature on the paperwork. NEVER did I receive the truck nor the keys, and I cancelled my reservation as soon as I realized the truck was not at this location. It is a complete scam and I will never use U-Haul again.

Évaluation :

5

What I thought was going to add to my stress of moving, was quite the opposite. I found that the whole experience with U-Haul to be be the best part. Your agent, Stacey, was very knowledgeable about my needs. Stacey exhibited the BEST customer service. Thank - you.

Évaluation :

5

Stacy is the man , second time there this week and he has taken such great care of my and my family's needs with our rental, it's amazing to have that kind of costumer experience in the most critical time. Keep it up Satcy 

Évaluation :

5

The employees were helpful and efficient. It was really busy when I arrived there but they gave great customer service.

Évaluation :

4

Keep doing what you are doing. Give the guy who did my rental agreement a raise. He's very knowledgeable and professional.

Évaluation :

4

The trucks alignment was off so it made it very hard to drive- lights are way too dim that it almost seem as there was no lights- you could not see much- i would recommend you upgrade your head lights

Évaluation :

5

Stacy really took good care of me and got me out of there quickly and when I dropped off my vehicle , he was super efficient. Merci 

Évaluation :

5

Stacy is awesome and he was able to handle everything even though he was busy and the the only one working

Évaluation :

4

Clerk was very courteous and friendly

Évaluation :

5

I am thankful the service was excellent and the facility manager answered any questions I asked. The entire process was excellent.

Évaluation :

5

My experience was wonderful. All the staff of U-Haul were very helpful and professional. I had a feeling that they just wanted me to have a good experience. I felt good when I left.

Évaluation :

4

Your staff was exceptional in helping to make sure I had the equipment and it was all working properly. Très bien

Évaluation :

5

Storage unit stayed dry and free of pests for two years, despite very very heavy rains. Great service. Gate access card always worked. Easy to get a local employee on the phone (rare!). Also, we picked up our 24ft move-out truck here, and the truck had just 8K miles on it and was clean and in good condition. We usually have good experiences with U-Haul, but this location is particularly good.

Évaluation :

5

Todo.esta.muy.vien.por.miparte.yo.estoy.satisfech 8th

Évaluation :

5

I would go back to this location.

Évaluation :

5

I was satisfied

Évaluation :

3

John was absolutely awesome! He was incredibly helpful, really knowledgeable and was able to get it done in time. Stoked I chose u-haul

Évaluation :

3

The truck that I rented was very unstable as if the shocks were bad my thing shifted a lot in the back of the truck…..

Évaluation :

3

I was charge an extra $15 fee for small Cleaning without notice. When first received the truck, there were leaves and dirt all inside the truck. If I were going to get charge for some small cleaning fee then I should had deducted some payment for having to clean the truck when first received as well.

Évaluation :

5

Just keep doing what you are doing. I am  percent satisfied

Évaluation :

5

Peter was great helping me. It was my first time renting a trailer, and he was really helpful and he made sure that I got everything that I needed. I would recommend going to UHaul on Florin Rd to anyone, and ask for Peter.

Évaluation :

5

Give Stacy a raise because he can multi task and helped 2 people at the same time. His customer service was excellent.

Évaluation :

5

Good customer service

Évaluation :

3

My experience with uhaul was pure hell for me today I rented a uhaul then I get d 1 day extension (tip) don't use a green dot card I paid 45 and green dot held 85 .anyway my car was broke down by Punjab international I didn't know what was wrong with it so I'm trying to get it fixed and I also had deliveries to make with the uhaul my car was there for 3 days and I'm stressed out so I get back to my car around 9am and around1030 a security comes up badgering my i inform him im trying to get it moved he then proceeded to call uhaul and lie and say im sleeping in the back of the truck which is an out right lie and he says he also called the police on me. Long story short a tow truck came I thought it was my tow truck man but the security called them for the uhaul truck . The tow man didn't even want to tow it because he thought the security was being insensitive. I call uhaul this man tells me what the security says and I say what makes his word better than mine he says I don't want to make this situation worse so just let the tow man take the truck because as of now you have breached your contract. WOW?! yes my stuff was still in the back but I managed to get it moved .. the truck was supposed to be back at 6 pm so my experience with uhual was not as pleasant as i would have liked it to be and i will never in my life rent trom them again nor tell my friends ir family to rent from them. Can't trust them to be on the customers side.

Évaluation :

2

Honest employees

Évaluation :

5

No improvement

Évaluation :

5

Make sure the employee who removes the trailer when it is returned checks it in. I received a call from a general U-haul line the next day saying the trailer hadn't been checked in. The oversight was corrected, but it was a bit unnerving to receive this call.

Évaluation :

5

The lines to pickup or return the rental equipment was a bit much. Another counter person would have eliminated 4-5 customer's frustration from waiting. Service was spot on and very helpful. Suggestion: When lines are becoming a bit long, keep the idle chit-chat to a minimum and keep lines going.

Évaluation :

5

Wasn’t able to report a dent from the top part of the truck but service was good

Évaluation :

5

Very prompt

Évaluation :

4

the gentleman that help me was in the office by himself and multitask. he addressed every one waiting and no one was aggravated that no one else was there because of his positive energy

Évaluation :

5

Christian, Jay, and two other gentlemen were absolutely amazing and their dedication to customer service is commendable. I'll return to this location in the future based on the customer service alone.

Évaluation :

2

I was told I 30 miles were included with my truck and was charged for mileage anyway. I was told if I brought it back with a 1/4 tank I would get a refund, the person who checked it back in put it down as 1/8 instead of 1/4. I ended up getting charged extra. Never using UHaul again. I guess I'll be going to my dealership to get that tow hitch installed too.

Évaluation :

2

When the employee hands me the keys, he says oh by the way someone may have siphoned the gas out. If it's on "E" you should be able to go about five miles which should be enough to get to a gas station. I was in disbelief and he says "nothing we can do about it". Here's three tips for you geniuses - you can (1) keep a gas tank on site, (2) secure your premises so your gas doesn't get stolen and (3) maybe check the fuel level before you give someone the keys, then you could see there was a 1/4 tank anyway and you wouldn't have to give a speech that reveals how lazy you are? I'm flabbergasted that nobody could figure out those 3 basic things.

Évaluation :

5

The only thing that I took exception to was having my picture taken while using my driver license, when on line it said uploading my picture was optional.

Évaluation :

5

Everyone was helpful, patient and friendly. I only moved out because we moved to another city.

Évaluation :

5

The store manager Peter went above and beyond to ensure my experience was the best possible. I'm delighted to say his employes showed the same manner of respect and provided great customer service.

Évaluation :

3

There was quite a wait for assistance as there was only one person at the counter, however he was polite courteous and able to juggle many tasks at the same time. The only problem I had with the site was that the bathrooms were not clean enough but had to use them!!

Évaluation :

5

Very Professional

Évaluation :

5

They was nice and very helpful

Évaluation :

1

Units get burglarized there and it's the employees doing it I know that for a fact mine was lien on it so they robbed it sold my unit for $300 and now think I'm paying then $800 never that just going to be problems

Évaluation :

1

My boyfriends unit got broken into and your staff done this. This is the reason why I moved out as soon as I could. Ever since the new manager took over storage units have been broken into. Allbad.com

Évaluation :

5

We are very pleased with the helpful service!

Évaluation :

5

Staff are great they alll love their gob

Évaluation :

5

John at the florin road location was patient and Understanding and very helpful he. Enjoys his job. The general manager victor. Is one of the best managers i have ever encountered he tries his best to do a good job on the day that i rented the storage unfortunately i a 2 other customers watched an very bad situation take place victor tryed his best to solve the problem he is a very decayed. And wants to do a good job for the customers and is very helpful job well done haley is also also helpful

Évaluation :

5

The store manager, Victor has been so helpful, and extremely professional.

Évaluation :

4

I Love your storage they are Friendly and nice. And very very Respectful.

Évaluation :

5

Victor is so wonderful. He is so good at what he does. And I will be renting truck and storage here❤️ I appreciate the professionalism/kindness!

Évaluation :

1

The drop off and storage experience was excellent. Now let me give you an overview of the absolute nightmare we went through after a reserved pickup. Our vehicle wasn't available. After 20 minutes of waiting in line I asked the clerk at the front counter to find out that most of the line wouldn't even get a vehicle at this location. We visited 4 other locations to run into the same issue of finding out that they didn't even have a vehicle available and could be of absolutely no help to us, despite us having a guaranteed reservation. We happened to find one location after spending hours of time, gas, and energy driving and on the phone with customer service. When the agent finally LUCKILY found a booking, which for some reason was available to same day bookings and not the hundreds of other people who were waiting in all the lineups at the store, it was still 3 hours from when we had called. Our 11AM "guaranteed" booking turned into a 4:30PM nightmare booking. We finally picked up our truck. In the sketchiest street I have ever seen in Los Angeles. We nearly missed our flight and if we hadn't gone through the trouble of doing your company's job of actually finding a vehicle we had RESERVED, we would have over extended our lease for the apartment we were moving out of, and completely missed our flights. There was no remorse or empathy from any of your agents, rather an extremely stressful day.

Évaluation :

5

Victor was awesome.. give this man a raise!!

Évaluation :

3

Not enough workers to help long lines.

Évaluation :

5

Management was very helpful

Évaluation :

5

Respectful, helpful, and professional

Évaluation :

3

They would not give me 24 hour access regardless I owned a business and needed to access to my unit after hours because I'm a woman and it would not be safe that's what the manager Victor at Uhaul on Florin Rd in Sacramento, CA said. I felt like I was totally being discriminated due to what he said. Thank you. No further comment. I have spoken to my attorney.

Évaluation :

5

Great service from the guys.

Évaluation :

5

Great customer service and I definitely would share my experience with family and friends about your U-Haul on Florin road in Sacramento, CA.... I was help by Victor one of the managers he was professional and tooked care of what I needed..... Thanks

Évaluation :

4

Place was clean and secure just a bit pricy for me and group sponsoring me would only pay 2 months so had to move to a place I could afford and had some machines to add to my storage that would not fit there thank you for your help

Évaluation :

5

Thanks so much to the guy in the front desk was such an amazing helper made my stressful situation a bit easier! Thanks is Mr.G

Évaluation :

3

Everything was excellent, but last day when returning the space I was renting, the guy who attended me was not very friendly or helpful. Maybe he thinks everyone knows the process but this was my first time with this service, like me, I'm sure a lot of costumers are new to the process. Employee name D Julius C.

Évaluation :

3

The storage was dirty & super dusty!! I also wanted a smaller one but there wasn't one available so maybe when a smaller one opens up I can move there. I had to sweep & dust around inside!!

Évaluation :

5

Victor and company go above and beyond every day.

Évaluation :

5

Stressed and time crunched for needing storage. I wanted drive up access for convenience. I called all over. Every other place ( if they even had a unit available ) was double in price! Check in was quick, easy and hassle free! Merci.

Évaluation :

5

Victor was extremely helpful.

Évaluation :

4

One time I was out of the country and my unit was broken into and I have a hard time trying to claim my loss until now still didn’t get any claim from the insurance for my loss, other from that every thing was goo.

Évaluation :

5

Victor is a great guy. Made the experience a good one.

Évaluation :

5

The gen,manager @ the Florin store is prince!👄🥰🥂🤗

Évaluation :

5

I like help they give so great full

Évaluation :

5

We experienced nothing but professional people during our time with your company. We would like to thank you for your service & providing us with a place to house our items.

Évaluation :

5

I was very impressed with the customer service,and would recommend business to florin Rd location.Thank you Mr.Gerson.Lawrence.Durham.

Évaluation :

5

Excelente atención hablan español e ingles eso es buenísimo

Évaluation :

5

Victor was awesome I was helped as soon as i wLked in the store! It was quick and easy to rent my storage unit. I was taken to the unit to make sure it was sufficient and clean. I was given Victor's business cards and told to contact him if i needed anything at all. I will definitely use uhaul again.

Évaluation :

5

I would recommend my friend

Évaluation :

5

Victor was awesome!

Évaluation :

5

Unit was spacious and clean. Manager was amazing! Tremendous customer service.

Évaluation :

5

The reason I am rating it 5 stars is because the manager had his staff call out on him on 4th of July and he was running the whole place himself. Trucks, storage, phone calls, everything! Yes it was a long wait, but he was working his butt off. He was polite and got what we needed done as quick as possible. The general manager deserves a raise!

Évaluation :

5

Victor who is the general manager was very helpful and friendly with my needs. I appreciate his customer service skills and he would listen to my needs. Great Manager to have at your facility. I've been in management 45 years and I have to rate him as being over the top.

Évaluation :

3

The General manager name Vernon I suppose that's his name credentials need to be re-evaluated as a general manager he has poor management skills, and needs to go back to school to know how to compose an Eviction letter and learn the protocols. I was serve a 30 day notice and then he locks me out my storage unit which was paid in FULL FOR THE MONTH AND HE WAS LITERALLY HOSTILE TOWARD ME, THEN INSISTING FOR ME TO SIGN IN AND OUT ON TO A SIGN IN SHEET AND THEN DENIED ME OF ACCESS ONTO THE PREMISES ALL WITHIN THE SAME DAY OF AN EVICTION NOTICE HE PROVIDED TO ME WITH MULTIPLE OF ERRORS ON THE EVICTION LETTER. HE NEEDS TO BE DEMOTED IN MY OPINION. NOT ABLE TO SPELL CORRECTLY ON THE EVICTION LETTER HE HAD PROVIDED FOR ME. I DID REQUEST HIM TO PROVIDE ME WITH THE OWNER OF BUSINESS NAME AND PHONE NUMBER, HE REFUSED TO GIVE THAT INFORMATION TO ME AND BECAME HOSTILE TOWARD ME. I DIDN'T APPRECIATE HOW HE APPROACHED ME AND HANDLE THE MATTER WITH ME AS A CUSTOMER. I WILL NEVER DO BUSINESS WITH YOUR COMPANY EVER AGAIN  AND I DID REMOVE MYSELF OFF THE PREMISES THE NEXT FOLLOWING DAY. HAVING ME COME OUT OF POCKET TO RELOCATE AND TO PAY MOVERS TO MOVE ME TO ANOTHER LOCATION. I FEEL I SHOULD BE COMPENSATED FOR THE INCONVENIENCE. I FEEL AS THOUGH HE LITERALLY HARASSED ME FOR NO APPARENT REASON WHEN ASKING ME A QUESTION AND I RESPOND HE PROCEEDED TO BE PUSHY TOWARDS ME, LEAVING ME FEELING ANGER AS THOUGH HE WAS TRYING TO PROVOKE ME TO BE HOSTILE TOWARD HIM AND I DIDN'T APPRECIATE THAT ONE BIT. I WOULD NEVER RETURN BACK TO THIS LOCATION AGAIN FOR ANY BUSINESS EVER AGAIN. THANKS, BUT NO THANKS MS. CECILIA INGRAM

Évaluation :

5

The folks on Florin were courteous, efficient, and professional in their dealings with me. Big thank you for the service.

Évaluation :

5

On sunday, I came to open my storage for the 1st time and unfortunately it was understaffed but Victor did his very best to accommodate every customer that he can when by himself, Victor did an excellent job on providing me his assistance when I have trouble with the key card multiple times but he still assisted me when it was busy and by himself. I advise the company should at least have 2 worker on sunday so that Victor can at least a have break, poor guy was running around doing everything himself with no help. He deserves a raise.

Évaluation :

1

The worse weekend ever. I was there four days in a row. Friday, find out they cut my storage lock and replace it. But, when asked why, one could tell me. Saturday, wasted a lot of time because Victor doesn't know how to communicate. Ordered a Ubox and truck. But failed to tell me I had to pull my own Ubox to my storage. When specifically ask them to drop it at my storage unit 603 when I placeed my reservation. So I wasted 2 hours thinking they were going to drop it off. To find out after asking 3 times when was they going to bring it. Then I wasted another 30 minutes trying to get my U-Box. In which Victor try to charge me for the trailer that the U-box was on. After my U-Box was all filled and ready to go. Because of the 2 and half hour delay the 4 hours I rented the truck for ended up being 24 hours with miles that I didn't plan on paying for. Because we didn't finish until 6:15 p.m. Mind you all my reservations was for 12 p.m. truck was reserved from 12 p.m. to 4 p.m. Top it off my U-Box sat in an open space in the parking lot in front of the office for 2 days. It was supposed to be picked up and transported to Arden on Sunday the 1st. The next day. When I went back on Monday it was still there and there was no information on my U-Box being picked up at all. Call Chris Trudell with No response. After Isaiah made several calls he was able to help me and get my U-Box where it needed to go. (Arden) Honestly, If it wasn't for Isaiah I would have lost it!! He went above and beyond for me to make sure I was taken care of.

Évaluation :

5

Thank you for your Excellent service, i appreciate it very much👏

Évaluation :

5

Excellent service.

Évaluation :

5

Very friendly. Clean facility.

Évaluation :

5

Overall excellent experience. The only negative was that I was required to purchase & use the U-haul lock which was not return-able upon move-out. Now I have a $13 lock that I have no use for.

Évaluation :

5

The Staff at this location was most helpful. They definitely made my move easy .

Évaluation :

2

Staff is not helpful specially we reserve a truck before online and when we get there staff told me is reserve on someone else how that could be happen??? we end up going Lodi Ca. to get are rental..

Évaluation :

5

Theresa did a great job!

Évaluation :

4

Safe and secure.

Évaluation :

2

Reserved a trailer days in advance. When it came time to pick it up it was not available. There were NONE available within a 25 mile radius. Has to rent a truck for over 2x the cost, no discount.

Évaluation :

1

Only one person knows how to work on reservation. It was more than 8 people waiting in the line. I waited for 30 minutes in the line and I was 2nd in line. Than I drove to the unit and no one showed

Évaluation :

1

Horrible customer service representative and my storage ceiling was torn down and never fixed. They changed my locks without notice and tried to convince me that it was my lock...

Évaluation :

5

I truly appreciated the professionalism of Samuel. He was polite and respectful along with his ability to multitask with me and another customer who was experiencing a situation that needed his attent

Évaluation :

5

Sam was very professional and helpful. I appreciate the outstanding service I received.

Évaluation :

5

👍

Évaluation :

5

Thank you Florin Rd Uhual. You guys are great!

Évaluation :

5

This U-Haul location has been the best. The storage facility was exactly what I needed and the cost was quite reasonable. The staff were always professional and customer service oriented.

Évaluation :

1

Confusion transfering me around so i can locate my box very poor customer service

Évaluation :

3

Yes but there was a mouse problem there. Immediately noticed the rodent catcher in my unit and a dead mouse outside my unit. Seems they are trying to get a handle on it. Not complaining for free unit.

Évaluation :

5

Excellent throughout the entire process from renting the truck, to utilizing the storage unit. Merci.

Évaluation :

5

The people were so amazing, could not ask for more. Very helpful and accommodating to my needs with both for the truck and storage.

Évaluation :

3

We canceled our reservation because we needed the truck for theee days, not just one.

Évaluation :

5

The staffs at this location are very helpful, especially David. Our one way move from Virginia was smooth and on time, thank you for your great service!

Évaluation :

5

none

Évaluation :

5

After four long days drived cross country, finally stopped at this location to stores our stuffs. The staffs were cheerful, specially David (staff) is very helpful, storeroom is clean.

Évaluation :

5

Great service.

Évaluation :

2

I tried to pay my storage unit 2 days before auction and the morning of auction manager Anthony took the payment I was told it was paid.i would be receiving a e mail. I got a letter with the wrong .

Évaluation :

5

Merci

Évaluation :

4

s/o