Customer Reviews for U-Haul Moving & Storage at Florin Rd

7 197 évaluations

3026 Florin Rd   Sacramento, CA 95822
(W Of Hwy 99, Across from the Florin Rd light rail station.)

(916) 395-1601

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(916) 395-1601

3026 Florin Rd
Sacramento, CA 95822
(W Of Hwy 99, Across from the Florin Rd light rail station.)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

This branch did a great job of customer service and the location was beautiful. The best thing about this location is the items and products available to use for moving purposes. Thank you so much to all of the Sacramento Florin location.

ELAYZER C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina C  |  Premières impressions 
Évaluation :
5

Awesome Service by the whole staff. You couldnt tell the difference between them as far as quality of service, consistently good. I interacted with 5 different people and all of them treated myself and everyone in line with great service and returning the truck.

Okesene I 
Évaluation :
1

No staff available. Waited for a long in line for a long time only to be told that there was no one to help and they would get to me eventually

Terence M 
Évaluation :
3

Nothing. Except I believe the price increase from a previous conversation was a bit too much. The dolly worked well .

Billy M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Menh V 
Évaluation :
5

The staff I worked with was accommodating. The vehicle I was originally assigned was on E and I was processed for another one. It was pretty busy so it was a little wait but the staff communicated to customers regularly.

Monique M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karolyn G 
Évaluation :
3

Get organised.

Olesya Y 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josiah M 
Évaluation :
4

Thank you for excellent service

Linda L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori F 
Évaluation :
3

First of all, the people working were professional and courteous. They were also very friendly and made sure that the trailer was properly hooked up and all lights worked for the 5'x8' enclosed trailer that I rented. It was not clean inside and seemed as if a past renter spilled a sugary drink inside. Other than that, the rental served its purpose.

Michael S 
Évaluation :
5

Everything was amazing! Thank you

Irene S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvonne W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonny P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurpartap S 
Évaluation :
5

John was amazing. He helped us with an issue we had while installing the hitch. He was able to get us a replacement no issue. He helped us from beginning to end and was very knowledgeable and helpful. Definitely would recommend this location. Thanks John

Alex M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon R 
Évaluation :
2

I reserved a u haul on Saturday for Sunday. And let the guy know I want to pick it up Sunday morning at 8 am . And I didn't know they didn't open till 9 am . And when I received it after 9 am I guess I was supposed to expect a U-Haul and I didn't and so was only allowed to do one stop before I had to return it cause the back of the U-Haul wasn't letting me open it up to do my second load. So then I had to return it and get another one which held me up cause I had to work and on a schedule it held me up and wasn't what I expected.

Veronica L 
Évaluation :
3

I received a broken truck that made my move very difficult and was promised compensation but I still have not received it. I am highly upset.

John A 
Évaluation :
3

My reservation was at 7am. Nobody got to the store to open until 7:30am. It was upsetting, it delayed our move.

Nicole M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Halen R 
Évaluation :
1

This location is only amazing because of Robert. No employees showed up to open the store. He arrived at 0715 and quickly started helping the 5 groups of customers waiting outside. The GM needs to reevaluate his hiring decisions. Robert needs to be promoted or have his own store!

Jenna A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra f 
Évaluation :
3

Special thanks to John who did the install. He showed exceptional customer service by keeping me informed of his flexibility enabling me to perform the work a day before the install. This resulted in me be able to get a head start on my weekend plans. Thank you John!!!

Kevin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL N 
Évaluation :
4

1. The truck's driver door would not close properly and the glass rattled a lot. This was a distraction while driving. I kept thinking I hit something. 2. I drove 18 miles total but had to put 5 gallons of gas to get to 1/4 tank. This fuel consumption is unacceptable. I have rented many of your trucks and I usually get 5 to 8 MPG. When the truck was loaded it also would not switch out of 2nd, and sometimes 3rd. The truck would hold at high RPM's. I only had 1 400 lbs of trash I took to the dump. 3. There was construction near your location and there is no way to turn left into the location, Google maps said there is a back way into the facility. I tried calling your location but no one answered. You have a nice outgoing message from "Pete" stating the call will be recorded and you want to "keep our promise to you." I would suggest the directions be updated to provide information on all possible facility entrances. I don't want to be stuck or have to back out of somewhere with a large truck. Merci.

Muhammad K 
Évaluation :
3

Need more customer service representatives on-site. The line has been at least 5-10 people deep each time I'm there, the wait is too long.

CHRISTINA P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel A 
Évaluation :
5

You guys have great employees with great attitude. No improvements needed

Alveen G 
Évaluation :
5

Friendly and respectful staff. This location was highly recommended to me and I'm glad I used them.

Manuel P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerson g 
Évaluation :
4

Have lots of inventory. Pleasant people working there.

Randy F 
Évaluation :
2

Put gas in the uhaul before renting to customers. Don't over charge customers after returning the uhaul.

RODSheller s 
Évaluation :
5

Pete Kowalski and John his installer are the most professional craftsman doing this kind of work in the entire Sacramento area. They knew what they were doing with my vehicle. The installation looks wonderful. They took the time and explained everything to me. They even proved to me that the left breaking and right turn signals are working perfectly through an untested connection. I really really appreciate that they did a great job! Thanks, Peter and John for a job well done!

William T 
Évaluation :
3

This place needs to have a comfortable waiting area.

Terry P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENN C 
Évaluation :
5

Very helpful

Ronnie B 
Évaluation :
5

I cannot think of anything at this moment thank you.

Jim G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUAIE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUAIE M 
Évaluation :
5

The wait was to long

TAKAO R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond C 
Évaluation :
3

When I started the truck, the display said the safety bag needed servicing. I don't expect that in a truck I rent.

David B 
Évaluation :
5

Too slow but after it fast, need more staff working the front

Kamaldip S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro L 
Évaluation :
5

The staff was very helpful, polite and friendly! Great service too!

rolando t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vonda J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marv m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar V 
Évaluation :
4

I truly apologize but we never used the storage unit and I notified a worker and advised him of such as well as a Manager who called me 2 to 3 weeks ago.

LYNDA L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna H 
Évaluation :
5

nothing. friendly staff, clean & convenient :)

Quoc T 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Waqanivalu B 
Évaluation :
5

Merci

Mazeedullah S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony D 
Évaluation :
5

Assistant was very professional,

Stephanie F 
Évaluation :
5

My partner and I have rented from Uhaul many times and multiple locations in the last few years, and by far the best service is from this location on Florin Rd. I'm Sacramento. It's not even the closest to where I live but I go there because it has the best service.

Darryl B 
Évaluation :
5

Excellent and friendly return

Frank S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allie B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia W 
Évaluation :
2

You need to make sure that the vehicle are inside. I had to clean the inside before I could put my stuff in the cargo van it full of dirt and dog hair. Dog hair was all over the seat I had to use a towel just so I would have dog hair on my clothes. I think that I should get a cleaning fee Refund some of my money

Lawanda S 
Évaluation :
3

Do some Hiring

Nepolian E 
Évaluation :
1

When I picked up The truck it was really dirty. The gas wasn't correct it was off from what they said it was. The customer service lady that did the reservation over the phone had a really bad attitude and was really rude.

CINDY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UT F 
Évaluation :
1

It had dirt throughout the truck picking it up and bugs all over, didn't have us take pictures for the pickup but had us take pictures with drop off. It was difficult to get the app to work to get the keys in the first place to pick the truck up. Had twice the payment when dropping off. Will no longer be using U-Haul, I've used U-Haul and Penske and this is the worst experience I have had with the company. The second payment was almost two times what we had paid the first time for picking up the truck. It had us paying for miles when we were supposed to have unlimited mileage.

Kayla K 
Évaluation :
3

Proper staffing

Jamiela D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmad R 
Évaluation :
5

Rien

Soul S 
Évaluation :
3

make sure none of the equipment is damaged/missing.

Alex S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kua T 
Évaluation :
5

Excellent service à la clientèle

Crystal Z 
Évaluation :
5

Nice staff and management

MOHAMED I 
Évaluation :
5

Pete Kowalski was VERY helpful in arranging for this rental and coordinating the details of pick up and drop off.

REID B 
Évaluation :
5

Received a call to confirm our reservation as we were running late and easily changed it to a later time to accommodate us. When we arrived we decided to change to a different vehicle and the customer service was excellent, quick, easy and so polite. Great experience!

Anthony F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patsy R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chang H 
Évaluation :
5

Reps were great.

Ken R 
Évaluation :
3

over priced umder staffed unit dirty

Silvia C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael R 
Évaluation :
4

It was a long wait for help. All The returns were processed before I had my turn to pickup my rental. You should have a designated check in and a designated check out counter person.

Darci C 
Évaluation :
1

Took about 30 minutes to finally get someone to help me even tho their was 2 employees I am very disappointed

Jose F 
Évaluation :
5

The guys were very helpful and got me in and out quickly. This has been a great place for my rental needs.

faith A 
Évaluation :
1

the system has a mistake with our mileage they trying to charge more of the first payment thats wrong

Dalia V 
Évaluation :
3

The truck was some what dirty- bits of trash was left from previous rental; truck head lights were very very dim and was very hard to see while driving in the dark. Uhual should and needs to upgrade their headlights as this is a major safety concern

Luke Y 
Évaluation :
5

Excellent service from U-Haul employee Peter Kowalski. Very helpful in a difficult situation and had great communication as we worked to solve my problem. Quickly understood the need to work with me to get my cargo retrieved, and offered several suggestions to minimize the inconvenience that I was experiencing after the rental truck was stolen.

REID B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie H 
Évaluation :
5

Always get great service

john p 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANNA P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oleksandr H 
Évaluation :
2

Y’all cameras are outdated and y’all need to get alarms on the storage units to where it will be able to scare people away from going into your storage, if you have not use the access key to get in.

Terance W  |  Expérience générale 
Évaluation :
5

Thank you...

JOE O  |  Premières impressions 
Évaluation :
5

Peter is amazing. He really cares about people and shows it through service. The other staff works really hard as well!

Erika B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latrisha T  |  Premières impressions 
Évaluation :
3

You need managers vending machines for your customers and cheaper prices on your storage rooms $105 monthly instead of $205 and the need renovations,to protect customers merchandise,thank you sincerely needing manager job contact me for job I can do it thank you sincerely Wayne knight a customer

wayne k  |  Premières impressions 
Évaluation :
5

Thank you. The experience went very smooth.

Anna C  |  Premières impressions 
Évaluation :
5

Thank you. The experience was very smooth.

ANNA C  |  Expérience générale 
Évaluation :
5

Good storage unit.

DANIEL W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle M  |  Premières impressions 
Évaluation :
5

I am thankful the service was excellent and the facility manager answered any questions I asked. The entire process was excellent.

OCTAVIA M  |  Expérience générale 
Évaluation :
5

Storage unit stayed dry and free of pests for two years, despite very very heavy rains. Great service. Gate access card always worked. Easy to get a local employee on the phone (rare!). Also, we picked up our 24ft move-out truck here, and the truck had just 8K miles on it and was clean and in good condition. We usually have good experiences with U-Haul, but this location is particularly good.

Mary B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle R  |  Premières impressions 
Évaluation :
5

Everyone was helpful, patient and friendly. I only moved out because we moved to another city.

ANNE K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suyen D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

osvaldo s  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Curtis O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

osvaldo s  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harrell D  |  Expérience générale 
Évaluation :
5

The store manager Peter went above and beyond to ensure my experience was the best possible. I'm delighted to say his employes showed the same manner of respect and provided great customer service.

Constance G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gierene D  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terance W  |  Expérience générale 
Évaluation :
3

There was quite a wait for assistance as there was only one person at the counter, however he was polite courteous and able to juggle many tasks at the same time. The only problem I had with the site was that the bathrooms were not clean enough but had to use them!!

julia r  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

isaac a  |  Expérience générale 
Évaluation :
5

Very Professional

Shelia M  |  Premières impressions 
Évaluation :
5

They was nice and very helpful

Walter S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah w  |  Expérience générale 
Évaluation :
1

Units get burglarized there and it's the employees doing it I know that for a fact mine was lien on it so they robbed it sold my unit for $300 and now think I'm paying then $800 never that just going to be problems

Tj M  |  Expérience générale 
Évaluation :
1

My boyfriends unit got broken into and your staff done this. This is the reason why I moved out as soon as I could. Ever since the new manager took over storage units have been broken into. Allbad.com

Rebecca L  |  Expérience générale 
Évaluation :
5

We are very pleased with the helpful service!

ANNE K  |  Premières impressions 
Évaluation :
5

Staff are great they alll love their gob

anthony b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry J  |  Premières impressions 
Évaluation :
5

John at the florin road location was patient and Understanding and very helpful he. Enjoys his job. The general manager victor. Is one of the best managers i have ever encountered he tries his best to do a good job on the day that i rented the storage unfortunately i a 2 other customers watched an very bad situation take place victor tryed his best to solve the problem he is a very decayed. And wants to do a good job for the customers and is very helpful job well done haley is also also helpful

anthony b  |  Premières impressions 
Évaluation :
5

The store manager, Victor has been so helpful, and extremely professional.

jennifer c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio S  |  Premières impressions 
Évaluation :
4

I Love your storage they are Friendly and nice. And very very Respectful.

Virginia B  |  Premières impressions 
Évaluation :
5

Victor is so wonderful. He is so good at what he does. And I will be renting truck and storage here❤️ I appreciate the professionalism/kindness!

lynn k  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maniate T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Basil M  |  Expérience générale 
Évaluation :
1

The drop off and storage experience was excellent. Now let me give you an overview of the absolute nightmare we went through after a reserved pickup. Our vehicle wasn't available. After 20 minutes of waiting in line I asked the clerk at the front counter to find out that most of the line wouldn't even get a vehicle at this location. We visited 4 other locations to run into the same issue of finding out that they didn't even have a vehicle available and could be of absolutely no help to us, despite us having a guaranteed reservation. We happened to find one location after spending hours of time, gas, and energy driving and on the phone with customer service. When the agent finally LUCKILY found a booking, which for some reason was available to same day bookings and not the hundreds of other people who were waiting in all the lineups at the store, it was still 3 hours from when we had called. Our 11AM "guaranteed" booking turned into a 4:30PM nightmare booking. We finally picked up our truck. In the sketchiest street I have ever seen in Los Angeles. We nearly missed our flight and if we hadn't gone through the trouble of doing your company's job of actually finding a vehicle we had RESERVED, we would have over extended our lease for the apartment we were moving out of, and completely missed our flights. There was no remorse or empathy from any of your agents, rather an extremely stressful day.

Basil M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAOUL L  |  Premières impressions 
Évaluation :
5

Victor was awesome.. give this man a raise!!

Scott S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie G  |  Expérience générale 
Évaluation :
3

Not enough workers to help long lines.

Carmen C  |  Expérience générale 
Évaluation :
5

Management was very helpful

Terance W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

berniece j  |  Premières impressions 
Évaluation :
5

Respectful, helpful, and professional

Angelica G  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jeff d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel s  |  Expérience générale 
Évaluation :
3

They would not give me 24 hour access regardless I owned a business and needed to access to my unit after hours because I'm a woman and it would not be safe that's what the manager Victor at Uhaul on Florin Rd in Sacramento, CA said. I felt like I was totally being discriminated due to what he said. Thank you. No further comment. I have spoken to my attorney.

Rebecca L  |  Expérience générale 
Évaluation :
5

Great service from the guys.

TOFAMOEALO U  |  Expérience générale 
Évaluation :
5

Great customer service and I definitely would share my experience with family and friends about your U-Haul on Florin road in Sacramento, CA.... I was help by Victor one of the managers he was professional and tooked care of what I needed..... Thanks

jeffery e  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher m  |  Premières impressions 
Évaluation :
4

Place was clean and secure just a bit pricy for me and group sponsoring me would only pay 2 months so had to move to a place I could afford and had some machines to add to my storage that would not fit there thank you for your help

William B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOFAMOEALO U  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLA S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rhonda a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA L  |  Expérience générale 
Évaluation :
5

Thanks so much to the guy in the front desk was such an amazing helper made my stressful situation a bit easier! Thanks is Mr.G

LaSonja H  |  Premières impressions 
Évaluation :
3

Everything was excellent, but last day when returning the space I was renting, the guy who attended me was not very friendly or helpful. Maybe he thinks everyone knows the process but this was my first time with this service, like me, I'm sure a lot of costumers are new to the process. Employee name D Julius C.

Karla R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bianca V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anderson V  |  Expérience générale 
Évaluation :
3

The storage was dirty & super dusty!! I also wanted a smaller one but there wasn't one available so maybe when a smaller one opens up I can move there. I had to sweep & dust around inside!!

Sela P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corinne R  |  Premières impressions 
Évaluation :
5

Victor and company go above and beyond every day.

David B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher o  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yulian O  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary B  |  Premières impressions 
Évaluation :
5

Stressed and time crunched for needing storage. I wanted drive up access for convenience. I called all over. Every other place ( if they even had a unit available ) was double in price! Check in was quick, easy and hassle free! Merci.

Kimberly P  |  Premières impressions 
Évaluation :
5

Victor was extremely helpful.

Gloria C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericca W  |  Premières impressions 
Évaluation :
4

One time I was out of the country and my unit was broken into and I have a hard time trying to claim my loss until now still didn’t get any claim from the insurance for my loss, other from that every thing was goo.

NGALANOA U  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew p  |  Premières impressions 
Évaluation :
5

Victor is a great guy. Made the experience a good one.

Troy L  |  Premières impressions 
Évaluation :
5

The gen,manager @ the Florin store is prince!👄🥰🥂🤗

Laurise B  |  Expérience générale 
Évaluation :
5

I like help they give so great full

Adelina C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arkayvieya J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curt T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie h  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B  |  Premières impressions 
Évaluation :
5

We experienced nothing but professional people during our time with your company. We would like to thank you for your service & providing us with a place to house our items.

LARRY J  |  Expérience générale 
Évaluation :
5

I was very impressed with the customer service,and would recommend business to florin Rd location.Thank you Mr.Gerson.Lawrence.Durham.

lawrence d  |  Expérience générale 
Évaluation :
5

Excelente atención hablan español e ingles eso es buenísimo

maris u  |  Expérience générale 
Évaluation :
5

Victor was awesome I was helped as soon as i wLked in the store! It was quick and easy to rent my storage unit. I was taken to the unit to make sure it was sufficient and clean. I was given Victor's business cards and told to contact him if i needed anything at all. I will definitely use uhaul again.

PAM R  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jasmine H  |  Premières impressions 
Évaluation :
5

I would recommend my friend

Stephanie W  |  Premières impressions 
Évaluation :
5

Victor was awesome!

CAMERON W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly H  |  Expérience générale 
Évaluation :
5

Unit was spacious and clean. Manager was amazing! Tremendous customer service.

Mary A  |  Expérience générale 
Évaluation :
5

The reason I am rating it 5 stars is because the manager had his staff call out on him on 4th of July and he was running the whole place himself. Trucks, storage, phone calls, everything! Yes it was a long wait, but he was working his butt off. He was polite and got what we needed done as quick as possible. The general manager deserves a raise!

Rachel A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anderson V  |  Premières impressions 
Évaluation :
5

Victor who is the general manager was very helpful and friendly with my needs. I appreciate his customer service skills and he would listen to my needs. Great Manager to have at your facility. I've been in management 45 years and I have to rate him as being over the top.

Reuben C  |  Expérience générale 
Évaluation :
3

The General manager name Vernon I suppose that's his name credentials need to be re-evaluated as a general manager he has poor management skills, and needs to go back to school to know how to compose an Eviction letter and learn the protocols. I was serve a 30 day notice and then he locks me out my storage unit which was paid in FULL FOR THE MONTH AND HE WAS LITERALLY HOSTILE TOWARD ME, THEN INSISTING FOR ME TO SIGN IN AND OUT ON TO A SIGN IN SHEET AND THEN DENIED ME OF ACCESS ONTO THE PREMISES ALL WITHIN THE SAME DAY OF AN EVICTION NOTICE HE PROVIDED TO ME WITH MULTIPLE OF ERRORS ON THE EVICTION LETTER. HE NEEDS TO BE DEMOTED IN MY OPINION. NOT ABLE TO SPELL CORRECTLY ON THE EVICTION LETTER HE HAD PROVIDED FOR ME. I DID REQUEST HIM TO PROVIDE ME WITH THE OWNER OF BUSINESS NAME AND PHONE NUMBER, HE REFUSED TO GIVE THAT INFORMATION TO ME AND BECAME HOSTILE TOWARD ME. I DIDN'T APPRECIATE HOW HE APPROACHED ME AND HANDLE THE MATTER WITH ME AS A CUSTOMER. I WILL NEVER DO BUSINESS WITH YOUR COMPANY EVER AGAIN  AND I DID REMOVE MYSELF OFF THE PREMISES THE NEXT FOLLOWING DAY. HAVING ME COME OUT OF POCKET TO RELOCATE AND TO PAY MOVERS TO MOVE ME TO ANOTHER LOCATION. I FEEL I SHOULD BE COMPENSATED FOR THE INCONVENIENCE. I FEEL AS THOUGH HE LITERALLY HARASSED ME FOR NO APPARENT REASON WHEN ASKING ME A QUESTION AND I RESPOND HE PROCEEDED TO BE PUSHY TOWARDS ME, LEAVING ME FEELING ANGER AS THOUGH HE WAS TRYING TO PROVOKE ME TO BE HOSTILE TOWARD HIM AND I DIDN'T APPRECIATE THAT ONE BIT. I WOULD NEVER RETURN BACK TO THIS LOCATION AGAIN FOR ANY BUSINESS EVER AGAIN. THANKS, BUT NO THANKS MS. CECILIA INGRAM

cecilia i  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda h  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MECHIEL G  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurise B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron E  |  Expérience générale 
Évaluation :
5

The folks on Florin were courteous, efficient, and professional in their dealings with me. Big thank you for the service.

Ryan M  |  Premières impressions 
Évaluation :
5

On sunday, I came to open my storage for the 1st time and unfortunately it was understaffed but Victor did his very best to accommodate every customer that he can when by himself, Victor did an excellent job on providing me his assistance when I have trouble with the key card multiple times but he still assisted me when it was busy and by himself. I advise the company should at least have 2 worker on sunday so that Victor can at least a have break, poor guy was running around doing everything himself with no help. He deserves a raise.

james l  |  Premières impressions 
Évaluation :
1

The worse weekend ever. I was there four days in a row. Friday, find out they cut my storage lock and replace it. But, when asked why, one could tell me. Saturday, wasted a lot of time because Victor doesn't know how to communicate. Ordered a Ubox and truck. But failed to tell me I had to pull my own Ubox to my storage. When specifically ask them to drop it at my storage unit 603 when I placeed my reservation. So I wasted 2 hours thinking they were going to drop it off. To find out after asking 3 times when was they going to bring it. Then I wasted another 30 minutes trying to get my U-Box. In which Victor try to charge me for the trailer that the U-box was on. After my U-Box was all filled and ready to go. Because of the 2 and half hour delay the 4 hours I rented the truck for ended up being 24 hours with miles that I didn't plan on paying for. Because we didn't finish until 6:15 p.m. Mind you all my reservations was for 12 p.m. truck was reserved from 12 p.m. to 4 p.m. Top it off my U-Box sat in an open space in the parking lot in front of the office for 2 days. It was supposed to be picked up and transported to Arden on Sunday the 1st. The next day. When I went back on Monday it was still there and there was no information on my U-Box being picked up at all. Call Chris Trudell with No response. After Isaiah made several calls he was able to help me and get my U-Box where it needed to go. (Arden) Honestly, If it wasn't for Isaiah I would have lost it!! He went above and beyond for me to make sure I was taken care of.

Carmellia H  |  Expérience générale 
Évaluation :
5

Thank you for your Excellent service, i appreciate it very much👏

majell s  |  Expérience générale 
Évaluation :
5

Excellent service.

yevette t  |  Expérience générale 
Évaluation :
5

Very friendly. Clean facility.

Robert R  |  Premières impressions 
Évaluation :
5

Overall excellent experience. The only negative was that I was required to purchase & use the U-haul lock which was not return-able upon move-out. Now I have a $13 lock that I have no use for.

ZO A  |  Expérience générale 
Évaluation :
5

The Staff at this location was most helpful. They definitely made my move easy .

Tam N  |  Premières impressions 
Évaluation :
2

Staff is not helpful specially we reserve a truck before online and when we get there staff told me is reserve on someone else how that could be happen??? we end up going Lodi Ca. to get are rental..

RAMCHAND B  |  Expérience générale 
Évaluation :
5

Theresa did a great job!

mohwanna r  |  Premières impressions 
Évaluation :
4

Safe and secure.

Vincent A  |  Expérience générale 
Évaluation :
2

Reserved a trailer days in advance. When it came time to pick it up it was not available. There were NONE available within a 25 mile radius. Has to rent a truck for over 2x the cost, no discount.

Vincent A  |  Premières impressions 
Évaluation :