Customer Reviews for U-Haul Moving & Storage at Florin Rd

6 098 évaluations

3026 Florin Rd   Sacramento, CA 95822
(W Of Hwy 99)

(916) 395-1601

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(916) 395-1601

3026 Florin Rd
Sacramento, CA 95822
(W Of Hwy 99)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazel C. 
Évaluation :
5

Both Erik and Rob did an amazing job helping me with this truck and they were great during my rental process.

Erik G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack D. 
Évaluation :
4

The staff here is friendly, however, they are short staffed and it takes a long time to get your equipment and on the road. I waited for about 30 minutes before talking to someone. The other problem that I experienced was that all my equipment wasn't in the trailer, a furniture dolly, and a dozen moving blankets. The retrieved the items promptly and I was on my way. However, I found out after reaching my destination the the package of blankets that were put in the trailer only contained 6 blankets, not the 12 that I was charged for.

THOMAS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melvin M. 
Évaluation :
2

Fix your air conditioning. Your employees are going to catch heat stroke and it was absolutely unbearable. This rating is not a reflection of your employees. They were friendly and very professional.

Jeremy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anjanette A. 
Évaluation :
2

The 5x8 cargo trailer was filthy inside with a black tacky substance all over the floor and metallic filings along the gutter inside the vertical sliding door. The locking mechanism and chain were severely corroded. This unit needs preventative maintenance, application of rustoleum and touch up paint. Not a trailer that projects the right image of “finest and safest” as emblazoned on the front of the trailer. Because of the sticky residue from a previous renter with no apparent effort to clean the interior of this trailer, it was very difficult to load my cargo because boxes could not slide on the floor surface. I will be seeking reimbursement through corporate complaints agent.

Bruce R. 
Évaluation :
4

They should include a tongue jack for the trailer. Not having one was quite inconvenient

Dale H. 
Évaluation :
4

Please have return procedures / process more evident/displayed.

Basil B. 
Évaluation :
5

The air conditioning was out in the store and there were several people in line but Victor and his team took care of everyone quickly with pleasantly I've never seen anything like it it's my choice for renting hands down

Lora B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris B. 
Évaluation :
5

The gentleman this morning on June 25, 2022 at 7:00am did an outstanding job handling nearly 15 customers by himself. He was able to handle three windows at one time and explaining to everyone details, etc. Job well done! It's unfortunate no one was there to assist him even though he got the job done. Excellent work and customer service!

Danza A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen T. 
Évaluation :
5

Loved the convince and how fast check in and check out went....

Frederick R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Great people work there!

Leora M. 
Évaluation :
5

Check in and checkout were easy using my Android device!!

Fred W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sky P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonny K. 
Évaluation :
2

Better maintained equipment Better customer service A real hitch pro

Curtis O. 
Évaluation :
4

Our experience was great thanks to Stacy. Our online check-in didn't work, but he helped make the line go quickly by servicing customers in tandem so the delays weren't so bad. One customer filled out paperwork while he checked out another buying boxes. Really appreciate the hard work and how he made the customer experience a priority for everyone.

Steve K. 
Évaluation :
5

you're good!

Billie j K. 
Évaluation :
3

There was long wait due to the shortage of employees there were only 2.

Amial N. 
Évaluation :
5

This is the only location I go to, Victor is doing a great job with his store and I would not hesitate to recommend this location.

CHRIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra T. 
Évaluation :
3

Subway wrapper behind seat. When I drove away, I heard noise in the back hitting the sides with every turn. Turned out the handcart was loose. I did not expect to use it and I hope I will not get charged for it. Have not received my final charges. I thought someone was going to go with me to find the truck and inspect it with me. Nope. They gave me the key and said it's on the side of the building. I got the truck at a fourth gas tank and was told I was going to get a discount or a certain refund which was fine. Hopefully I get it.

Natalia C. 
Évaluation :
1

Worst experience I've ever had from pick up to drop off

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio A. 
Évaluation :
3

Not enough workers to help long lines.

Carmen C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
1

Truck & tow dolly were in two different locations. Then I was charged a $100 cash deposit for the truck & $75 cash deposit for the tow dolly , when I made the reservation with my debit card . Then he charged me $42 cash for insurance for the tow dolly but on the receipt says he charged me $35 then on our drive to the new state we were moving to the light on the tow dolly wasn't working so had to pull over & rent a motel room. Then when we turn the tow dolly in they had the audacity to withdraw $ $75 out of my bank account for a deposit I already paid in cash when we picked the tow dolly up & they refused to return my $100 dollars for the truck. I returned both the truck & tow dolly June 1 , 2022 . They still have not returned my $100 !

Kristi C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
2

Leave some gas. 1st it was 1/4 then he told me 1/16 there wasn't even that. I got in started n boom gas logo came up.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie S. 
Évaluation :
1

Was over charged $200 dollars for a 3 hour use with the truck only having 19 miles left in the tank to start with. Trying to get a refund at the moment.

BOONME Y. 
Évaluation :
5

No issue occurred

weurn S. 
Évaluation :
5

The customer service was exceptional  This is a rare and uncommon experience! Keep striving!

Paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

Awesome crew

Markee C. 
Évaluation :
1

Never again. I was over charged

Dennis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth W. 
Évaluation :
5

Great customer service!

ora C. 
Évaluation :
5

Very good customer service

iisha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william E. 
Évaluation :
5

A bit more guidance on equipment drop off after hours would be helpful. I don't want another app on my phone. Merci!

Maris D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIANNA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernest J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine F. 
Évaluation :
5

Noting to be change 👍🏼

Jesus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK R. 
Évaluation :
5

Make sure its gas in the trucks

Noreen C. 
Évaluation :
3

The truck was dirty, some one siphoned the gas out of the truck ( employee said) we had to put $125 worth of gas and still said low in fuel. Drove 34 miles total. Never used the blankets and they refused to refund the money.

Raph A. 
Évaluation :
4

Next time make sure that the info in receipt will be accurate. When we rented the van , the out mileage is 439 but the actual odometer is 650 so, there is a big difference, if we did not check we will be paying more for the mileage.

annie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

krystal C. 
Évaluation :
5

Erik was very nice and patient. He helped me when I arrived and when I brought the trailer back. He provided great customer service!

susie Y. 
Évaluation :
3

Need to double check the truck before giving it to customer

Tony T. 
Évaluation :
5

The manager (ponytail) is one of the best U-Hail managers we have experienced. Not only is he super professional and helpful, his warm and customer-driven efforts are unbeatable!! We highly recommend him and his location anyone to use U-Haul truck rentals.

Eragbai Isaac I. 
Évaluation :
5

Victor was a great owner manager very friendly outgoing truly had a great experience with Victor at the Sacramento U-Haul center

jenaro S. 
Évaluation :
5

Everyone there is respectful and Courteous. Keep up the good work.

GabrielSr M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

I wish the turning process was easier for 24/7 drop off. I had a hard time navigating through it . It was not user friendly.

Elizabeth J. 
Évaluation :
2

Staff are not friendly. Wait time to pick up and return is too long.

Edsel I. 
Évaluation :
5

Excellent customer service but was overcharged. I returned unit with more in the tank as I was told if returned with 1/4 tank my bill would be $24. I was charged $92. I want was was told to me I'm feeling cheated. 916-607-2870 Connie Gibson

Connie G. 
Évaluation :
5

Excellent customer service

Prince N. 
Évaluation :
3

Very slow pickup process. No one was waiting in the store room upon arrival (they were busy!), took about 10 minutes to get someone. Staff was courteous and helpful. A new employee took the task of setting up my trailer - they didn't know how and really should have had someone shadow them as they are getting up to speed. (Congrats on the new hire). This made the hookup process take twice as long as needed. At the end the staff needed a picture of the connection, which should have been very quick, however he did not know how to use the employee app. After 10 minutes of waiting for the picture I told him I couldn't wait any longer.

Brad K. 
Évaluation :
5

hitch installer was excellent !

Anthony B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glyntona S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHA V. 
Évaluation :
4

Better security. That location was hit by someone (s) stealing gas from the trucks. I do want to comment although that was unfortunate about stealing gas. Stacey provided great customer service under those conditions and still made it a pleasant experience

JOSE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

We reserved our truck 2 weeks before the pick up day. We were supposed to pick up our truck 2 miles from our home. 2 days before the pick up day we were informed we'd have to go to another location 5 miles away. The drop off location was very far from our destination. We found another location 3 miles away on our own to drop off the truck.

john M. 
Évaluation :
5

EVERYTHING WENT WELL THANKS

SAMUEL J. 
Évaluation :
5

3rd time I use this Uhaul location and gotta say it's great. Good workers and customer attention.

Julian T. 
Évaluation :
5

Eden and manager are awesome .Even going to apply for second job

Atyia J. 
Évaluation :
3

The van had a horrible odor and was on E when we picked it up, I'm very disappointed.

Monica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shan H. 
Évaluation :
5

Maybe for a after hrs drop ofd

DelRay L. 
Évaluation :
5

I would recommend to have more front counter people, so people don't have to wait in a long line. That's all from me but other then that love the service, awesome vehicles, great location. People who work there are nice and really helpful.

Abdul R. 
Évaluation :
4

There was a long line and we had to wait a long time to be helped but as soon as the guy saw line was forming he called his boss. Two other people showed up even the owner on a Saturday morning. Of course they could have been more prepared but they were super responsive. Would definitely recommend using them again.

Shurlone W. 
Évaluation :
2

They don't say for how many hours and don't explain well

Marlene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shavaughn V. 
Évaluation :
5

Every staff there were extremely professional, so patient, and truly friendly. The whole process was one of the best U-Haul experience we ever had. Highly recommend this location!!

Eragbai I. 
Évaluation :
5

The guy who helped me, he was very professional. Good job.

Payman R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
5

Great staff

NAM N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce K. 
Évaluation :
1

When I arrived there was one employee working the desk and a long line of customers. This employee was working very hard to help customers but clearly couldn't meet the needs of the location on his own. Apparently 2 other employees were late because of an emergency at their apartment complex. There was another employee who said he had just started the job. It was clear that he needed more help doing his job than he was able to offer the customers. The employee working the desk was doing both of their jobs. My truck was not in the location shown on the picture, but was in the lot. The new employee was not able to find it and said it was not at that location. I was issued keys to another van that was not in the lot. The third set of keys I received WAS in the lot but had less than 1/8 tank of gas. Upon receiving the van I noticed that the first van was in fact on the lot, however the second employee did not see it. I spent approximately 40 minutes at the store, which could have been less than 10 had the van been in the spot pictured and/or located initially by the second employee. I would not have minded the delay except that I had paid man power from a moving company and they were waiting at my house. I was having to pay them while they waited. I was very appreciative of the employee who was working the desk and eventually the other two employees once they arrived. The mishap could have been avoided had the second employee been trained. I did receive compensation for the gas and a credit towards my charge, however the overall experience was incredibly frustrating, especially on moving day which is stressful as is.

Kimberly D. 
Évaluation :
4

Honestly you can see the diligence on customer service here at this location yea this location is usually busy but they are very attentive, informational, & reassuring to customers needs being met.

myiesha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Everyone at this location was helpful and proffessional. Awesome customer service. TY

Dominic W. 
Évaluation :
5

Management was very helpful

Terance W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

berniece j.  |  Premières impressions 
Évaluation :
5

Respectful, helpful, and professional

Angelica G.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jeff d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel s.  |  Expérience générale 
Évaluation :
3

They would not give me 24 hour access regardless I owned a business and needed to access to my unit after hours because I'm a woman and it would not be safe that's what the manager Victor at Uhaul on Florin Rd in Sacramento, CA said. I felt like I was totally being discriminated due to what he said. Thank you. No further comment. I have spoken to my attorney.

Rebecca L.  |  Expérience générale 
Évaluation :
5

Great service from the guys.

TOFAMOEALO U.  |  Expérience générale 
Évaluation :
5

Great customer service and I definitely would share my experience with family and friends about your U-Haul on Florin road in Sacramento, CA.... I was help by Victor one of the managers he was professional and tooked care of what I needed..... Thanks

jeffery e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher m.  |  Premières impressions 
Évaluation :
4

Place was clean and secure just a bit pricy for me and group sponsoring me would only pay 2 months so had to move to a place I could afford and had some machines to add to my storage that would not fit there thank you for your help

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOFAMOEALO U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rhonda a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA L.  |  Expérience générale 
Évaluation :
5

Thanks so much to the guy in the front desk was such an amazing helper made my stressful situation a bit easier! Thanks is Mr.G

LaSonja H.  |  Premières impressions 
Évaluation :
3

Everything was excellent, but last day when returning the space I was renting, the guy who attended me was not very friendly or helpful. Maybe he thinks everyone knows the process but this was my first time with this service, like me, I'm sure a lot of costumers are new to the process. Employee name D Julius C.

Karla R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bianca V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anderson V.  |  Expérience générale 
Évaluation :
3

The storage was dirty & super dusty!! I also wanted a smaller one but there wasn't one available so maybe when a smaller one opens up I can move there. I had to sweep & dust around inside!!

Sela P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corinne R.  |  Premières impressions 
Évaluation :
5

Victor and company go above and beyond every day.

David B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yulian O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary B.  |  Premières impressions 
Évaluation :
5

Stressed and time crunched for needing storage. I wanted drive up access for convenience. I called all over. Every other place ( if they even had a unit available ) was double in price! Check in was quick, easy and hassle free! Merci.

Kimberly P.  |  Premières impressions 
Évaluation :
5

Victor was extremely helpful.

Gloria C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericca W.  |  Premières impressions 
Évaluation :
4

One time I was out of the country and my unit was broken into and I have a hard time trying to claim my loss until now still didn’t get any claim from the insurance for my loss, other from that every thing was goo.

NGALANOA U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew p.  |  Premières impressions 
Évaluation :
5

Victor is a great guy. Made the experience a good one.

Troy L.  |  Premières impressions 
Évaluation :
5

The gen,manager @ the Florin store is prince!👄🥰🥂🤗

Laurise B.  |  Expérience générale 
Évaluation :
5

I like help they give so great full

Adelina C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arkayvieya J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curt T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
5

We experienced nothing but professional people during our time with your company. We would like to thank you for your service & providing us with a place to house our items.

LARRY J.  |  Expérience générale 
Évaluation :
5

I was very impressed with the customer service,and would recommend business to florin Rd location.Thank you Mr.Gerson.Lawrence.Durham.

lawrence d.  |  Expérience générale 
Évaluation :
5

Excelente atención hablan español e ingles eso es buenísimo

maris u.  |  Expérience générale 
Évaluation :
5

Victor was awesome I was helped as soon as i wLked in the store! It was quick and easy to rent my storage unit. I was taken to the unit to make sure it was sufficient and clean. I was given Victor's business cards and told to contact him if i needed anything at all. I will definitely use uhaul again.

PAM R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jasmine H.  |  Premières impressions 
Évaluation :
5

I would recommend my friend

Stephanie W.  |  Premières impressions 
Évaluation :
5

Victor was awesome!

CAMERON W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly H.  |  Expérience générale 
Évaluation :
5

Unit was spacious and clean. Manager was amazing! Tremendous customer service.

Mary Ann M.  |  Expérience générale 
Évaluation :
5

The reason I am rating it 5 stars is because the manager had his staff call out on him on 4th of July and he was running the whole place himself. Trucks, storage, phone calls, everything! Yes it was a long wait, but he was working his butt off. He was polite and got what we needed done as quick as possible. The general manager deserves a raise!

Rachel A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anderson V.  |  Premières impressions 
Évaluation :
5

Victor who is the general manager was very helpful and friendly with my needs. I appreciate his customer service skills and he would listen to my needs. Great Manager to have at your facility. I've been in management 45 years and I have to rate him as being over the top.

Reuben C.  |  Expérience générale 
Évaluation :
3

The General manager name Vernon I suppose that's his name credentials need to be re-evaluated as a general manager he has poor management skills, and needs to go back to school to know how to compose an Eviction letter and learn the protocols. I was serve a 30 day notice and then he locks me out my storage unit which was paid in FULL FOR THE MONTH AND HE WAS LITERALLY HOSTILE TOWARD ME, THEN INSISTING FOR ME TO SIGN IN AND OUT ON TO A SIGN IN SHEET AND THEN DENIED ME OF ACCESS ONTO THE PREMISES ALL WITHIN THE SAME DAY OF AN EVICTION NOTICE HE PROVIDED TO ME WITH MULTIPLE OF ERRORS ON THE EVICTION LETTER. HE NEEDS TO BE DEMOTED IN MY OPINION. NOT ABLE TO SPELL CORRECTLY ON THE EVICTION LETTER HE HAD PROVIDED FOR ME. I DID REQUEST HIM TO PROVIDE ME WITH THE OWNER OF BUSINESS NAME AND PHONE NUMBER, HE REFUSED TO GIVE THAT INFORMATION TO ME AND BECAME HOSTILE TOWARD ME. I DIDN'T APPRECIATE HOW HE APPROACHED ME AND HANDLE THE MATTER WITH ME AS A CUSTOMER. I WILL NEVER DO BUSINESS WITH YOUR COMPANY EVER AGAIN  AND I DID REMOVE MYSELF OFF THE PREMISES THE NEXT FOLLOWING DAY. HAVING ME COME OUT OF POCKET TO RELOCATE AND TO PAY MOVERS TO MOVE ME TO ANOTHER LOCATION. I FEEL I SHOULD BE COMPENSATED FOR THE INCONVENIENCE. I FEEL AS THOUGH HE LITERALLY HARASSED ME FOR NO APPARENT REASON WHEN ASKING ME A QUESTION AND I RESPOND HE PROCEEDED TO BE PUSHY TOWARDS ME, LEAVING ME FEELING ANGER AS THOUGH HE WAS TRYING TO PROVOKE ME TO BE HOSTILE TOWARD HIM AND I DIDN'T APPRECIATE THAT ONE BIT. I WOULD NEVER RETURN BACK TO THIS LOCATION AGAIN FOR ANY BUSINESS EVER AGAIN. THANKS, BUT NO THANKS MS. CECILIA INGRAM

cecilia i.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MECHIEL G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurise B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron E.  |  Expérience générale 
Évaluation :
5

The folks on Florin were courteous, efficient, and professional in their dealings with me. Big thank you for the service.

Ryan M.  |  Premières impressions 
Évaluation :
5

On sunday, I came to open my storage for the 1st time and unfortunately it was understaffed but Victor did his very best to accommodate every customer that he can when by himself, Victor did an excellent job on providing me his assistance when I have trouble with the key card multiple times but he still assisted me when it was busy and by himself. I advise the company should at least have 2 worker on sunday so that Victor can at least a have break, poor guy was running around doing everything himself with no help. He deserves a raise.

james l.  |  Premières impressions 
Évaluation :
1

The worse weekend ever. I was there four days in a row. Friday, find out they cut my storage lock and replace it. But, when asked why, one could tell me. Saturday, wasted a lot of time because Victor doesn't know how to communicate. Ordered a Ubox and truck. But failed to tell me I had to pull my own Ubox to my storage. When specifically ask them to drop it at my storage unit 603 when I placeed my reservation. So I wasted 2 hours thinking they were going to drop it off. To find out after asking 3 times when was they going to bring it. Then I wasted another 30 minutes trying to get my U-Box. In which Victor try to charge me for the trailer that the U-box was on. After my U-Box was all filled and ready to go. Because of the 2 and half hour delay the 4 hours I rented the truck for ended up being 24 hours with miles that I didn't plan on paying for. Because we didn't finish until 6:15 p.m. Mind you all my reservations was for 12 p.m. truck was reserved from 12 p.m. to 4 p.m. Top it off my U-Box sat in an open space in the parking lot in front of the office for 2 days. It was supposed to be picked up and transported to Arden on Sunday the 1st. The next day. When I went back on Monday it was still there and there was no information on my U-Box being picked up at all. Call Chris Trudell with No response. After Isaiah made several calls he was able to help me and get my U-Box where it needed to go. (Arden) Honestly, If it wasn't for Isaiah I would have lost it!! He went above and beyond for me to make sure I was taken care of.

Carmellia H.  |  Expérience générale 
Évaluation :
5

Thank you for your Excellent service, i appreciate it very much👏

majell s.  |  Expérience générale 
Évaluation :
5

Excellent service.

yevette t.  |  Expérience générale 
Évaluation :
5

Very friendly. Clean facility.

Robert R.  |  Premières impressions 
Évaluation :
5

Overall excellent experience. The only negative was that I was required to purchase & use the U-haul lock which was not return-able upon move-out. Now I have a $13 lock that I have no use for.

ZO ANN L.  |  Expérience générale 
Évaluation :
5

The Staff at this location was most helpful. They definitely made my move easy .

Tam N.  |  Premières impressions 
Évaluation :
2

Staff is not helpful specially we reserve a truck before online and when we get there staff told me is reserve on someone else how that could be happen??? we end up going Lodi Ca. to get are rental..

RAMCHAND B.  |  Expérience générale 
Évaluation :
5

Theresa did a great job!

mohwanna r.  |  Premières impressions 
Évaluation :
4

Safe and secure.

Vincent A.  |  Expérience générale 
Évaluation :
2

Reserved a trailer days in advance. When it came time to pick it up it was not available. There were NONE available within a 25 mile radius. Has to rent a truck for over 2x the cost, no discount.

Vincent A.  |  Premières impressions 
Évaluation :
1

Only one person knows how to work on reservation. It was more than 8 people waiting in the line. I waited for 30 minutes in the line and I was 2nd in line. Than I drove to the unit and no one showed

Avinesh C.  |  Premières impressions 
Évaluation :
1

Horrible customer service representative and my storage ceiling was torn down and never fixed. They changed my locks without notice and tried to convince me that it was my lock...

Pierra C.  |  Expérience générale 
Évaluation :
5

I truly appreciated the professionalism of Samuel. He was polite and respectful along with his ability to multitask with me and another customer who was experiencing a situation that needed his attent

Constance G.  |  Expérience générale 
Évaluation :
5

Sam was very professional and helpful. I appreciate the outstanding service I received.

Constance G.  |  Premières impressions 
Évaluation :
5

👍

Yacheng X.  |  Premières impressions 
Évaluation :
5

Thank you Florin Rd Uhual. You guys are great!

Yacheng X.  |  Expérience générale 
Évaluation :
5

This U-Haul location has been the best. The storage facility was exactly what I needed and the cost was quite reasonable. The staff were always professional and customer service oriented.

Errol T.  |  Expérience générale 
Évaluation :
1

Confusion transfering me around so i can locate my box very poor customer service

Fadah N.  |  Expérience générale 
Évaluation :
3

Yes but there was a mouse problem there. Immediately noticed the rodent catcher in my unit and a dead mouse outside my unit. Seems they are trying to get a handle on it. Not complaining for free unit.

terri a.  |  Expérience générale 
Évaluation :
5

Excellent throughout the entire process from renting the truck, to utilizing the storage unit. Merci.

Michelle k B.  |  Expérience générale 
Évaluation :
5

The people were so amazing, could not ask for more. Very helpful and accommodating to my needs with both for the truck and storage.

Michelle k B.  |  Réservation 
Évaluation :
3

We canceled our reservation because we needed the truck for theee days, not just one.

Olivia H.  |  Réservation 
Évaluation :
5

The staffs at this location are very helpful, especially David. Our one way move from Virginia was smooth and on time, thank you for your great service!

David V.  |  Réservation 
Évaluation :
5

none

Alma W.  |  Réservation 
Évaluation :
5

After four long days drived cross country, finally stopped at this location to stores our stuffs. The staffs were cheerful, specially David (staff) is very helpful, storeroom is clean.

David V.  |  Expérience générale 
Évaluation :
5

Great service.

john s.  |  Expérience générale 
Évaluation :
2

I tried to pay my storage unit 2 days before auction and the morning of auction manager Anthony took the payment I was told it was paid.i would be receiving a e mail. I got a letter with the wrong .

Marla W.  |  Expérience générale 
Évaluation :
5

Merci

lolita w.  |  Expérience générale 
Évaluation :
4

s/o

REBECCA M.  |  Expérience générale 
Évaluation :
1

Employees had to many mistake with your money

KIMBERLY J.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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