Évaluations des clients U-Haul Moving & Storage at Fort Polk Entrance Road

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Fort Polk Entrance Road

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Nikita J. le

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No improvement needed. Really nice staff

Sonya B. le

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You can try to give correct estimates the first time instead of accusing your customers of going over their allowed miles when they informed you in the beginning where they were taking the vehicle and the exact miles there and back. I was charged one price and charged again when I returned it. Since it was their mistake, I shouldn't have been charged a second time.

Jennifer R. le

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Our unit was not secure from pests. The unit had lots of openings that let in ants and roaches. When we were cleaning out the unit, feces was found. The staff was unhelpful and poor in customer servic

tullie G. le

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Le client n'a pas laissé de commentaire.

Randy R. le

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Used multiple times great service.

Shaunda T. le

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Great!

Stephen D. le

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Nothing! The customer service from both employees we worked with were great!

Sterling W. le

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Le client n'a pas laissé de commentaire.

Jamison N. le

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Process was smooth and the gentleman was very knowledgeable of his job. Truck was practically brand new, smelled and ran great! Not to great on gas but it is a box truck. A quarter tank got me almost 60 miles. That equated to a $20 dollar bill in gas. Very happy overall with my experience.

Stephen W. le

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Le client n'a pas laissé de commentaire.

darrin G. le

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Nothing from the staff at both locations were very professional friendly!

Tony T. le

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Le client n'a pas laissé de commentaire.

Weese W. le

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The staff at U-Haul Moving & Storage at Fort Polk Entrance Road were professional, courteous, and extremely helpful. Returning the vehicle was a very simple process and took very little time.

nathaniel C. le

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Le client n'a pas laissé de commentaire.

Aubriana T. le

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I booked a 26’ truck and utility dolly about two weeks in advance, and two days prior to when I was supposed to pick it up, I got a text saying the location didn’t have what I reserved and sent me to one 32 miles away. Obviously, that’s alot of miles to pay $1.09 for, round trip. So I called customer service, they chose a closed location, with the 27’ truck and dolly. Only to be texted the next day the same exact thing, they didn’t have it. So I called yet again and was told the area didn’t even offer a 27’ truck, I could only rent a 20’ truck with the dolly. When I finally got to pick up the vehicle, they didn’t have a dolly at the location. Usually wouldn’t have been a big deal, but the entire thing from start to finish was entirely unorganized up until the very end. Only offer what you have in the locations provided. People plan moves weeks in advance. It’s a hassle trying to change plans the day before because a company made a mistake.

John J. le

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Le client n'a pas laissé de commentaire.

Randy R. le

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Le client n'a pas laissé de commentaire.

Melissa A. le

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Le client n'a pas laissé de commentaire.

Sonya E. le

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Le client n'a pas laissé de commentaire.

Timothy N. le

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Rick, the manager, was great. He helps us after hours.

howard C. le

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Le client n'a pas laissé de commentaire.

Lindsay E. le

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Very Negative experience. Reserved a month in advance at another location and at the last minute had to pick up a 20' truck at this location (over an hour away) and had to go to another location (another 20 minutes away in a different direction) to pick up a trailer to tow behind the truck. Very unhappy with the disorganization of the company and their lack of follow through in reservations. This false commitment can also be interpreted as fraudulent behavior since there was a 26' truck on the property 2 days prior to my pick up date and another 26' truck was available during my attempt to pick the correct truck. The U haul reservation system needs to be reevaluated since it guaranteed the truck needed and the lack of follow through. This failure to follow through on reserving the truck I requested has resulted in a loss of my business in the future and I will share my experiences with others and discourage them from doing business with U haul.

Terrance R. le

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N/A

Charlie F. le

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Le client n'a pas laissé de commentaire.

Troy D. le

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400 mile round trip moving a daughter to college. Both tires had zero tread in the middle of the tires. Took the trailer anyway as it was the only one that size available. Employees were very professional.

KEVIN S. le

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Eunice was great! Leesville was great! Churchpoint was a joke! Shut Churchpoint down!

Carl S. le

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I rented a car carrying trailer it was easy to haul in great shape pleasant experience

Agnes L. le

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Le client n'a pas laissé de commentaire.

Virgil J. le

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Make sure the vehicles are cleaned and the tires are full of air.

justin W. le

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People great yes fact that was given 3 different price no pissed about that online 155 call up store told 201 get there charged 270 then giving number to call they can't help ask about military discount they say yes got one but not for trucks and trailed only on storage units

Howard O. le

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Le client n'a pas laissé de commentaire.

Dayevoshanae R. le

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Le client n'a pas laissé de commentaire.

rubett O. le

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Awesome staff. They took time at check in explained everything.

Eric G. le

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Just continue to do a good job they're doing right now. Rick and his crew (Christy , and Claire) are hard-working and deliver excellent service.

Kyungwon P. le

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It is good.

Liberty B. le

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Lights out in truck didn’t matter since we were moving during the day.

BRODY R. le

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Awesome, organized and friendly staff

David G. le

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The employee at drop off should be counseled and given refresher training on customer service.

Autumn F. le

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Upon dropping off the trailer I had rented the staff member was very friendly. I explained that I had a few issues with the equipment along my way and that those issues had delayed my trip. I was hoping to get some sort of refund for the trouble. He informed me that he could not do the refund, but gave me the number for customer service and then came out and took care of the equipment promptly.

Maggie S. le

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Before I was redirected to pick up my uhaul from this location (my preferred location) I was sent to a location an hour away and there was no one there. The doors were locked and the store owner could not be reached. I then had to drive an hour back to this location to pick up my uhaul after having it reserved a month in advance online. Really makes me think about taking my business to Penske for my next move.

John H. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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excellent service

Eric M. le

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Le client n'a pas laissé de commentaire.

Eric G. le

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Rick the manager is supported by an excellent staff; Christy and Claire. Together they get the job done right. U-Haul is fortunate to have them for the services they provide.

David Q. le

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Nothing! Excellent customer service.

john I. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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Was very happy with the service at this location.

Nathaniel A. le

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A bigger parking lot would be great! :)

Sean H. le

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Location had quite a bit of equipment not properly parked/organized with the space it had to work with. This constricted movement to vehicle with tow equipment but the staff member on duty was extremely helpful in dealing with our turn in. We were in and out in a flash. The man deserves great praise, if not a raise.

Bradley F. le

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Le client n'a pas laissé de commentaire.

CHARLES C. le

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This was the 3rd location that we had to use to get the truck. This delay set off a series of unfortunate events. Two calls for road side assistance and nearly a 3rd. Moving help canceled - at both ends, multiple injuries from a fall off the ramp, damaged my favorite Grateful Dead shirt and a destroyed gravel driveway. Everyone at U-Haul was nice and helpful but this a difficult move because of the 2nd and 3rd order effects of delays getting the truck.

JAKEISHA H. le

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Excellent customer service!

Johannie M. le

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Le client n'a pas laissé de commentaire.

Steven Y. le

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Communication with the customer. And better equipment.Also prices are to expensive.Thank you for your service.

Marvin G. le

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Le client n'a pas laissé de commentaire.

Karoline B. le

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When I made the reservation it said I qualified for a free month of storage however when asked I was told that it doesnt apply to already existing storage accounts which was very disappointing since we only rent with uhaul and have been customers for years now !

Carol S. le

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Le client n'a pas laissé de commentaire.

Myron W. le

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Le client n'a pas laissé de commentaire.

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

Frank V. le

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Service was meh nothin too spectacular.

Carrie S. le

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Le client n'a pas laissé de commentaire.

Melissa T. le

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The lady working was awesome. Best and easiest experience I have ever had

Allison D. le

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Awesome job!! Thank you Rick (general manager) at Fort Polk, Entrance Road Store.

Kenneth M. le

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Le client n'a pas laissé de commentaire.

Claudio D. le

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too expensive, $94 a month, had to use a specific UHaul lock in the storage unit because supposedly it can’t be destroyed with a lock cutter, such BS. What’s the likelihood of that occurring.

George S. le

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Le client n'a pas laissé de commentaire.

Garsha W. le

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Keep up the good work.

Ryan F. le

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Make sure when you reserve a truck for someone at a specific time that it is indeed available at that specific time.

sharon S. le

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You did a great job.

Rabia A. le

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Christoper at Fort Polk location was awesome , he went above and beyond to help me finding the truck and he made sure that I have the keys before the store will be close .. he was very professional and very helping and did not hesitate to help me for one second . I work for retail and know how the customer service works and Christopher is perfect agent for customer service , we need employees like him to meet the business. I will highly recommend this location to everyone coz I know military always use this location whenever PCS.

Abdulwahab S. le

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Le client n'a pas laissé de commentaire.

Rodderick G. le

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Le client n'a pas laissé de commentaire.

Keith K. le

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N/A

James S. le

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Le client n'a pas laissé de commentaire.

kristen B. le

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I'm not sure there is anything else that you would be to do to improve your service that you provided for me. Everyone was very professional and even when I had a problem come up they were very understanding about it. I would highly recommend this office to the next person.

Joshua L. le

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Way too much trouble signing the equipment out. 30 minutes for a car hauler, I can rent a 30,000 car from another rental company without ever speaking to a live person. Take notes uhaul

hether S. le

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Le client n'a pas laissé de commentaire.

Ethan G. le

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Le client n'a pas laissé de commentaire.

Ethan G. le

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Le client n'a pas laissé de commentaire.

tracey H. le

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Great hardworking and polite employees. Also very professional. You made my move easy and carefree.

Michael L. le

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Have the furniture pads in the equipment prior to rental. Had to turn around and come back to get them once I noticed I didn't have them.

James T. le

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Le client n'a pas laissé de commentaire.

robert M. le

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Just a great experience overall!

bill K. le

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Le client n'a pas laissé de commentaire.

Katie S. le

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Le client n'a pas laissé de commentaire.

Tonya A. le

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Le client n'a pas laissé de commentaire.

Mark A. le

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My van leaked rain water from its roof onto my boxes. I had a number of suits begin to mildew and mold. I had to to spend an additional $86 on dry cleaning.

Ricky T. le

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Le client n'a pas laissé de commentaire.

shaka C. le

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Nothing at all, fast friendly service. I would recommend this location to any and everyone.

Walter T. le

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They charged me extra for mileage just a military move. I didnt know I had only up to a certain mileage.

billy H. le

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Very helpful!!

Joshua L. le

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The requirement for providing a phone number is extraneous to say the least. Furthermore, I find it o be an invasion of my privacy. Otherwise, good service and great equipment for a fair price.

Jeffery T. le

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Best u haul store hands down

linda S. le

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Did not get all equipment I reserved and had to buy $120 appliance dolly to make this move. Very unhappy the dolly I reserved was not there.

Cynthia G. le

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Le client n'a pas laissé de commentaire.

Donnaillia B. le

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Le client n'a pas laissé de commentaire.

Luthur T. le

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My experience was great, your personnel are friendly, professional and very helpful. I especially like the fact that this U-Haul stays open until 7PM, this allowed me to complete my moving task and return the vehicle all in one day, even though I didn't have to return until late the next morning.

Austin C. le

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This facility was perfect for what I needed

Lana R. le

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Blah, blah blah, sure you dont want to keep it till tomorrow, my question so I can drive around town with it , no thanks . I think because he didn’t want to unhook it. It was all he could do not to help. I’m on the ground unhooking the chains literally and he wants to hand me paper work. Then after it unhooked , he doesn’t want to move it from behind me I have to make a three point turn to get myself out of the parking lot. Big difference from the start of the day til the end.

Kevin E. le

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We reserved an appliance dolly and a truck. When we picked up our truck the dolly was not there. They told us there is never a guarantee on dollies. We were moving a large refrigerator and it was definitely a struggle to move without the dolly.

Jospeh R. le

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Nothing it’s a good service

Trueman L. le

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Great customer service. Great vehicle. I will always pick them any time I move.

william K. le

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Le client n'a pas laissé de commentaire.

Jesse S. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

rex M. le

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Le client n'a pas laissé de commentaire.

jesse b. le

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Sent to the wrong drop off site with no storage. Went to a new location where the computers were down. The customer in front of me cancelled his rental and I was stuck dealing with someone incompeten.

mahlon/rosa r. le

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Nice facility

BARBARA J. le

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Well pleased with your business. Keep up the great works.