Évaluations des clients U-Haul Moving & Storage at Freedom Mall

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Freedom Mall

Cote générale :

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John W.
Évaluation :

Did not receive dollies or furniture pads with the rental originally. Had to make an additional trip to the pickup location to retrieve the dolleys, did not pick up the blankets I was supposed to have during that time.

Jeremy R.
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UHaul needs a better way to guarantee equipment for customers. I had a vehicle tow dolly reserved that was reserved well in advance but was unavailable simply because the customer who had it was unable to return it on time. I don't fault the pickup location because they can't do anything about this, but U-Haul as a company needs to find a solution. It caused a significant issue for our move and this has happened multiple times in the past with U-Haul. There has to be a better way to ensure equipment is available. Not everyone has the luxury of flexible moving schedules, especially when moving to another state. In the future we will not use U-Haul if we can help it because the last 3 times we have used the company there has been major equipment issues that have left us in a bad situation. Your site offers the ability to schedule moving help for the date of the move, yet you frequently miss dates on the equipment that is needed. At that point the moving help can't do their job and has to cancel and then the customer is scrambling to find last minute helpers of which the trustworthy companies are almost never available at such short notice and the whole plan for the move falls apart.

Alex C.
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Too expensive just to rent a small trailer for 1 day . MD to NC

robert w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

shaniqua G.
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Need to retrain the employees at this location. Very poor customer services !! The employee that worked Sunday October 11,2020 was horrible ...he never checked in the equipment that return , or give me receipt.

ERNEST G.
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Le client n'a pas laissé de commentaire.

Shondria F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jody S.
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Le client n'a pas laissé de commentaire.

JAMES D.
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Le client n'a pas laissé de commentaire.

RICHARD R.
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Le client n'a pas laissé de commentaire.

Tyniesha Y. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Angela R.
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Lester is very good at making sure the customers need are met. He is very professional

ERICA Y. | Premières impressions |
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I recommend you to all my friends!!

MICHAEL A.
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Le client n'a pas laissé de commentaire.

Dave S.
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Le client n'a pas laissé de commentaire.

HENRY E.
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All was well

LASHAE I.
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I tried the check in option online and I had issues with it and had to go inside the store which took some time to get everything figured out

Gary G.
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At this location one person was working that morning when i picked up the uhaul. when i made my reservation initially they failed to give adequate information about the payment policy and procedure. the person that waited on me was very distant. i just don't understand when people provide a service for people who pay, they seem to have a very cold and distant behavior. Please have people that want to do their jobs work in these places and give people all the necessary information so there will be no surprises when you arrive. it also would help if they would walk you to the uhaul and point out things that might be of importance at least to someone that is not familiar with a uhaul and may need some things explained.

CHRYSTAL D.
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Le client n'a pas laissé de commentaire.

Wanda W.
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Le client n'a pas laissé de commentaire.

Calvin B.
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Just overall great customer service; I felt like I was family

Eric C.
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I don't normally leave written reviews but the manager Miss Hattina was amazing, Sharp, witty, knowledgeable and changed my overall view from just U-Haul to must-use-again-Haul. She is a real leader.

VICTOR B.
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They are very helpful thanks!

Gary H.
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Le client n'a pas laissé de commentaire.

Marc D.
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Great experience. Professional, friendly staff. Will definitely recommend this UHaul location to others!

ROBERT W.
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Le client n'a pas laissé de commentaire.

Fonda W.
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Le client n'a pas laissé de commentaire.

Jennie R.
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Le client n'a pas laissé de commentaire.

ANTONIA V.
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Le client n'a pas laissé de commentaire.

MARK J.
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Everything, was outstanding !!!

JOSHUA S.
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Better Maintenance on trucks.

JERRY R.
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Le client n'a pas laissé de commentaire.

Darian B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

VALERIE W.
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Le client n'a pas laissé de commentaire.

ALECIA H.
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The representative that assisted me at the Ashley Rd. location was very professional and polite! He made my experience such a pleasant one. My mother and I used the Wilkinson Blvd location a couple of weeks ago and had a HORRIBLE experience with them which is why I choose the Ashley Rd. Location and I'm so glad I did!!

James K.
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The open trailer had a lot of mulch and other junk in it. The location is too congested and small up front where all the trucks come and go. The folks there are VERY nice and professional I appreciate that they wear masks as required by state law currently.

KELSEY J.
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Le client n'a pas laissé de commentaire.

Rosetta F.
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Very friendly and helpful

KEYONTA C.
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It was a very great experience they were very helpful and friendly 💛💛🤎🤎

REGINALD C.
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This is a friendly professional location. Service is relatively quick. The equipment is always ready. One of my top locations for rentals.

LESLIE W.
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The gentleman that assisted us was very kind and knowledgable. We will definitely promote this location

JANESTER L.
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Le client n'a pas laissé de commentaire.

Israel L.
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Great service

SHAKEE D.
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Check the trucks before sending them out. I ended up experiencing a pest problem. Ton of ants in the truck bit me up & got in my things. I do understand though, that's not a common issue & not something you'd think you have to check for. But it happened & I don't want anyone else to go through it. Never know who has an allergy or something. Still though, my service, as usual, was great. The team at that store is A-1.

David F.
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The associate Lester was FANTASTIC! He should be recognized for his outstanding professionalism and friendliness. Seriously... he went above and beyond.

WILLIAM H.
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Le client n'a pas laissé de commentaire.

STEPHEN L.
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The staff were knowledgeable and very flexible with return policies. I would definitely use them again.

john M.
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Very good service

ROBERT B.
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Great. Coustimer servive

Erin C.
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Customer service was great. Everyone was so friendly. And the process was very easy.

GWENDOLYN T.
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Le client n'a pas laissé de commentaire.

ANDRE H.
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Le client n'a pas laissé de commentaire.

LUIS V.
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MrsHattie was excellent, truly helped me alot

Teyya G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Heather J.
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Le client n'a pas laissé de commentaire.

SYLVIA J.
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Everything went so well I can't think of a single thing that could be added . Service were very efficient👌👍

LINDA M.
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Breaks was not good side view mirror was swinging back and forth had to stop and tie my belt around it.

FELIX R.
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Exelent customer sevices

Jada J.
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Le client n'a pas laissé de commentaire.

Dynash J.
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Le client n'a pas laissé de commentaire.

Gregory L.
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We had trouble with the electrical package on our SUV. The lady (assistant manager named Hattie?)and a new employee (young black male) were so patient. They did everything they could think of to help us get our lights working so we could safely haul the trailer. I cannot say enough nice things especially about the young man! He was wonderful!

Carole Z.
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Le client n'a pas laissé de commentaire.

MICHAEL D.
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Le client n'a pas laissé de commentaire.

Frances T.
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This was the worse experience ever. John the employee decided that it was funny for the size storage space I requested which was apart of my rental as the employee insulted me the manager just sat and watch. I said to them both I am the customer and I don't find it funny about my chooses however I found it rude of the both.

Ali S.
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Le client n'a pas laissé de commentaire.

Teresa S.
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Le client n'a pas laissé de commentaire.

Michael T.
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Customer service was excellent. The location needs an exit onto the side street. Getting in and out of the corner lot is a little awkward and you must drive the wrong way (against the arrow) in the lot to pick up trailers.

Quanetta C.
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Le client n'a pas laissé de commentaire.

JACQUELINE B.
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Le client n'a pas laissé de commentaire.

Komi H.
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Le client n'a pas laissé de commentaire.

Tyson B.
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Le client n'a pas laissé de commentaire.

WILLIE R.
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Le client n'a pas laissé de commentaire.

Martha M.
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The lady that I rented the UHaul from at the pick up location was extremely nice and helpful!

Terry Z.
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Le client n'a pas laissé de commentaire.

Brian C.
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Clerk who handled my rental was outstanding.

Jimmie L.
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Le client n'a pas laissé de commentaire.

MEDARD D.
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None

Robert L. | Expérience générale |
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I enjoyed my stay with U-Haul you guys are very professional and polite and I appreciate that I would recommend family and friends

Monte M.
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Le client n'a pas laissé de commentaire.

NATOSHA M.
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Le client n'a pas laissé de commentaire.

LATRISA P.
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Need more dedicated employees that like to work. The manager was great

APRIL P.
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Le client n'a pas laissé de commentaire.

Robert A.
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I've used this location for several years and keep coming back.

Junior W.
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Le client n'a pas laissé de commentaire.

Francine O.
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Le client n'a pas laissé de commentaire.

Janell J.
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Le client n'a pas laissé de commentaire.

Sharon M.
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Le client n'a pas laissé de commentaire.

Trenton H.
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Everyone at the location was great to interact with and very friendly.

James B.
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This location is what is expected of a Uhaul rental center. Everyone was professional, and the location was easily accessible.

Dianne M.
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Upon returning I had a very rude young lady that had the worse customer service presence ever.

EARL O.
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they were very helpful

STEVE M.
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Everything was good nothing to change.

PAMELA M.
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Le client n'a pas laissé de commentaire.

Robi B.
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Le client n'a pas laissé de commentaire.

Charles M.
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Change the windshield wipers for this vehicle - overdue.

William K.
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Le client n'a pas laissé de commentaire.

EDMOND I.
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My experience was great, courteous and time efficient . Thank you

Garret T.
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I loved the friendlness at this location!

ANGLE H.
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Everything went well from entry to exit place clean inside/outside everyone followed COVID rules Thanks

Ted O.
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Le client n'a pas laissé de commentaire.

Martin M.
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Le client n'a pas laissé de commentaire.

MELVIN F.
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Le client n'a pas laissé de commentaire.

Kathy M.
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Cannot complain. Great service.

Jeffrey D.
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Le client n'a pas laissé de commentaire.

EDMUND L.
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Le client n'a pas laissé de commentaire.

Robert E.
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Le client n'a pas laissé de commentaire.

jose C.
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This location was not the closest to my location, after calling customer service twice to request a change to the pick-up location. They also failed to put the requested blankets and dolly in the truck, which required me to visit another U-Haul location to pick-up the requested equipment.

Myra S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LAKIESHA L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

michelle s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Nadine S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

mary m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SIERRA W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jennifer A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JIM L. | Expérience générale |
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Everything was top notch

tykeria e. | Expérience générale |
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I rented a Uhaul truck twice for my move and a storage unit. Lester and Ms.Nadine were the two that helped me with my transaction. Their customer service was exceptional !! They made my process Smooth

Latonya W. | Premières impressions |
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The General Managers Delonte and Lester was very Professional and the young Ladies Kathy and Lillian was as well

JOHN M. | Expérience générale |
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Nothing but great experiences with the facilities and staff. The store manager was incredibly helpful and nice. He understands the value of good customer service and he was a great guy all around!

marcus h. | Premières impressions |
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Long hallways and only one entrance point! Not good when u have movers on the clock, the long hallways with only ONE entrance adds unnecessary time to moving in

marjorie j. | Premières impressions |
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Each person I came in contact spoke, was very professional and quick service with a smile.

Alisha H. | Premières impressions |
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Very nice and friendly would definitely recommend

gia m. | Expérience générale |
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My experience was great

Damond F. | Expérience générale |
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I moved out of my unit in August told the then manager. I guess she didn't carry that message on. But I continued to get calls about the unit even though we had not used the unit in over 5 months.

Rosalind H. | Premières impressions |
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Awesome staff, very helpful and polite

RUFUS S. | Premières impressions |
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The people at this site was very professional and good at their job.

MELROY B. | Expérience générale |
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Thanks for being so excessible for me while I was in nc. Great staff clean facility and safe.

Kenishia B. | Premières impressions |
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From the time that i walked in the door, The ladies at the front desk were smiling and very patient. They took their time and made sure that i was satisfied with their service.

aaron J. | Expérience générale |
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Great place

sandra g. | Premières impressions |
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Very nice and patient

TRACEY D. | Expérience générale |
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I enjoyed my service and will tell my family

Tim M. | Expérience générale |
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Everything went smoothly and in a timely manner.

Nakema P. | Premières impressions |
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Dalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌

Tim M. | Premières impressions |
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Everything went well

kathy s. | Premières impressions |
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Extremely helpful and courteous during a frustrating time for me, and I will certainly recommend this location to others who are moving.

joyce r. | Expérience générale |
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The Manger of the store and all the Staff were most courteous, Hattina was exceptionally heplful. Yes, I woyld use them again, and recommend their services, to friends and family. Thanks again!

Shameerah B. | Premières impressions |
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The service was great

joyce r. | Premières impressions |
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Lester was courteous and very helpful, and very polite. The female was as well. Sorry cant remember her name, she was great. Thank you both.

PAMELA P. | Premières impressions |
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I needed help immediately. He helped. What a relief. Thanks

Tanisha S. | Expérience générale |
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I received excellent service.

BLANDENA M. | Premières impressions |
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The representative was very knowledgeable and courteous.

SONJA C. | Premières impressions |
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Great

Jessica G. | Premières impressions |
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Very slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.

Adam T. | Expérience générale |
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This is by far the best Uhaul experience I've ever had....from the General Manager to the Assistant Manager, and every employee!! I've never seen a staff go out of their way to ensure you are taken ca

lynasheia s. | Expérience générale |
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Thanks guys for making my experience great !

gil e. | Expérience générale |
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I love the professionalism and efficiency displayed with each and every staff member I come into contact with. They know their stuff and they are so courteous, not only to me, but to all the patrons.

nicole r. | Premières impressions |
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1st month storage is free!

TIFFINE L. | Expérience générale |
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Some staff was nice, some wasn't they never picked up their phone one employee got an attitude with me put me on hold and never came back to the phone. It's a nice place some staff needs retraining

kiwanna W. | Premières impressions |
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My only concern is.... I put the key in the drop box & I didn't log onto the website to return the truck but I was there before the store closed so I don't want to be charged an extra day!!!!

MADIE S. | Expérience générale |
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Led lights inside each cubicle would be nice.

Hattina B. | Premières impressions |
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Everyone there is always awesome!! I always use Ashley rd Uhaul thats why i keep coming back good people and good service!!

Tony L. | Premières impressions |
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Poor Customer Service in every aspect including management.

claude m. | Premières impressions |
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Very friendly and efficient! Made suggestions to help meet my needs. I would recommend to friends!

Porsha S. | Expérience générale |
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The staff is the best hands down, I rented from y’all a few times and the staff was always friendly and helpful. Thanks

RICCO W. | Expérience générale |
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Will definitely give U-Haul all future business

HARTFORD C. | Expérience générale |
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Pleased

lorena s. | Expérience générale |
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My move out date was 10-10-18

Sheree J. | Expérience générale |
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Great facility from the cleanliness of the storage to the rental of the truck from your staff. Great experience as always. I would recommend to all my friends.

larry r. | Expérience générale |
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No added comments

Felicia W. | Réservation |
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The young lady that assisted me we awesome. She was friendly and professional. This facility was understaffed but, she was very professional. I was also concerned for her safety.

rickey s. | Expérience générale |
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Na

Cheryl S. | Réservation |
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Very, very helpful and even though storage was not available at the time I tried to move in they accommodated me once it became available Excellent customer service by Heather, kudos to her. Thanks

Sheree J. | Réservation |
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staff was very helpful and courteous.

D'Antionette G. | Expérience générale |
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Great staff!!!

vinicius d. | Expérience générale |
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Horrible service when I first got the storage unit I needed up having to get another one the next week due to issues on their part. I called to canceled the unit no one ever canceled it.

jennifer H. | Expérience générale |
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All was well

William H. | Expérience générale |
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i have to come back soon i owe them dinner

FREIDA M. | Expérience générale |
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Randall, Heather, and the team at the Ashley Road location are great!!

Renita K. | Expérience générale |
Évaluation :

The facility was nice and the customers were friendly however being out of town and handling things over the phone was very difficult. Had to call multiple times before issues were fixed.

Non reviews have been submitted for this location.

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