Évaluations des clients U-Haul Moving & Storage at Freedom Mall
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Freedom Mall
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aaron J. le
Great place
James S. le
No comment
Victor S. le
Windshield had a big crack in it before I rented. It probably should have been replaced, but it wasn't a problem.
Atif G. le
Poor customer service. would not listen well or pay attention to customer
Erin G. le
Quick and easy drop off . Wonderful staff . I wouldn’t change a thing !! ??
Claudia V. le
Ashley road, honored a reservation accepted by another site. The other site did not have the truck, when we arrived to pick it up.
Colette H. le
The customer service rep Kathy was very friendly very helpful and very knowledgeable we do appreciate everything thank you so much.
sandra g. le
Very nice and patient
Pedro O. le
It would be helpful to have the required price that you will pay to pickup a truck given before you go to pick up the vehicle.
Deborah M. le
I was charged twice. I tried to call and the phone system is so horrible to the point where I can’t hear. I need to be refunded. I should not have been charged twice.
Nadine S. le
CSR Hattina, who assisted me with obtaining a truck, exhibit excellent customer service. Hattina was very pleasant and knowledgeable. I really enjoyed my customer service experience with Hattina.
Nathaniel W. le
Promised truck was rented to another customer without understanding of rules related to pickup timing.
Delvrick B. le
Employees customer service skills!! Very Poor!
Karen E. le
Make the in person process quicker, there’s no reason a transaction should take so long. It’s not just this experience, it’s U-HAUL in general.
TRACEY D. le
I enjoyed my service and will tell my family
Tim M. le
Everything went smoothly and in a timely manner.
Nakema P. le
Dalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌
Tim M. le
Everything went well
kathy s. le
Extremely helpful and courteous during a frustrating time for me, and I will certainly recommend this location to others who are moving.
joyce r. le
The Manger of the store and all the Staff were most courteous, Hattina was exceptionally heplful. Yes, I woyld use them again, and recommend their services, to friends and family. Thanks again!
Shameerah B. le
The service was great
joyce r. le
Lester was courteous and very helpful, and very polite. The female was as well. Sorry cant remember her name, she was great. Thank you both.
PAMELA P. le
I needed help immediately. He helped. What a relief. Thanks
Tanisha S. le
I received excellent service.
BLANDENA M. le
The representative was very knowledgeable and courteous.
SONJA C. le
Great
Jessica G. le
Very slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.
Adam T. le
This is by far the best Uhaul experience I've ever had....from the General Manager to the Assistant Manager, and every employee!! I've never seen a staff go out of their way to ensure you are taken ca
lynasheia s. le
Thanks guys for making my experience great !
gil e. le
I love the professionalism and efficiency displayed with each and every staff member I come into contact with. They know their stuff and they are so courteous, not only to me, but to all the patrons.
nicole r. le
1st month storage is free!
TIFFINE L. le
Some staff was nice, some wasn't they never picked up their phone one employee got an attitude with me put me on hold and never came back to the phone. It's a nice place some staff needs retraining
kiwanna W. le
My only concern is.... I put the key in the drop box & I didn't log onto the website to return the truck but I was there before the store closed so I don't want to be charged an extra day!!!!
MADIE S. le
Led lights inside each cubicle would be nice.
Hattina B. le
Everyone there is always awesome!! I always use Ashley rd Uhaul thats why i keep coming back good people and good service!!
Tony L. le
Poor Customer Service in every aspect including management.
claude m. le
Very friendly and efficient! Made suggestions to help meet my needs. I would recommend to friends!
Porsha S. le
The staff is the best hands down, I rented from y’all a few times and the staff was always friendly and helpful. Thanks
RICCO W. le
Will definitely give U-Haul all future business
HARTFORD C. le
Pleased
lorena s. le
My move out date was 10-10-18
Sheree J. le
Great facility from the cleanliness of the storage to the rental of the truck from your staff. Great experience as always. I would recommend to all my friends.
larry r. le
No added comments
Felicia W. le
The young lady that assisted me we awesome. She was friendly and professional. This facility was understaffed but, she was very professional. I was also concerned for her safety.
rickey s. le
Na
Cheryl S. le
Very, very helpful and even though storage was not available at the time I tried to move in they accommodated me once it became available Excellent customer service by Heather, kudos to her. Thanks
Sheree J. le
staff was very helpful and courteous.
D'Antionette G. le
Great staff!!!
vinicius d. le
Horrible service when I first got the storage unit I needed up having to get another one the next week due to issues on their part. I called to canceled the unit no one ever canceled it.
jennifer H. le
All was well
William H. le
i have to come back soon i owe them dinner
FREIDA M. le
Randall, Heather, and the team at the Ashley Road location are great!!
Renita K. le
The facility was nice and the customers were friendly however being out of town and handling things over the phone was very difficult. Had to call multiple times before issues were fixed.