Customer Reviews for U-Haul Moving & Storage at Fulton Industrial Gateway and I-20

Évaluation :

5

Everyone I dealt with was OUTSTANDING. The ladies gave me Five Star treatment. Thanks ladies!

Évaluation :

5

Danielle was professional and the overall team was very attentive and made it a wonderful experience

Évaluation :

5

Everyone was so helpful and professional. Thank you so much

Évaluation :

5

Great customer service from Kevin!!

Évaluation :

3

Employees should move the customers faster and respect customer's time.

Évaluation :

5

I think it's a lot to charge people the base rate+$.99/mile along with the customer making sure to put gas back into the truck. Moving is already a lot of money to do let alone the truck prices and fees added too. If anything, the customer shouldn't have to fuel the tank back up.

Évaluation :

4

Great Service!

Évaluation :

1

I rented a 15' for 6 hours. I picked up rental @ the 4 o'clock hour returned it @ 8:30. Unfortunately, I was unable to complete return by app due to an error message. The next best thing to do was park truck lock doors & place key in night deposit box. I looked in my bank account & saw a charge of 168 $till this day I have not received an email of final payment of returned truck. I reached out to someone & was told I was charged additional for a second day. I'm awaiting on the general manager to follow up. They need to pull cameras to correct the issue. As long as I have used U-haul I have never experienced such I will not be renting from you all again.

Évaluation :

5

I had a wonderful experience, as I always do. Everyone's polite and very helpful. I will continue to rent from this location, even though it's out of my way now, because of the staff and the fact that they always have what I need.

Évaluation :

5

I just want to say at this location on Fulton Industrial....Danielle and her entire staff even the younger staff washing and cleaning the trucks were GREAT!! DANIELLE has a SUPER attitude, very positive, helpful, nice and pleasant....love this location and staff and store very clean and safe with the pandemic awareness.thank guys for a GREAT move!!!!😍😍

Évaluation :

4

Would like to see more pickup truck available for rental

Évaluation :

5

The young lady who managed the counter was amazing!

Évaluation :

5

Always keep Danielle (MGR.) at this location...she Always greets everyone with a smile...very knowledgeable about products...goes above and beyond to help...

Évaluation :

5

Focus on cleaning the equipment between rentals.

Évaluation :

1

Customer service was horrible

Évaluation :

5

good service ,Good location,Good Good Service.

Évaluation :

5

Everything was great very friendly and helpful

Évaluation :

5

The staff is friendly and helpful. We rented a storage unit from this location and it was clean,fresh,and comfortable temperatures inside. Which is what climate control is about. I reccomend this place 110 % it's definitely a 5⭐⭐⭐⭐⭐ service

Évaluation :

3

I filed a claim for damage to my 2014 Ford F-150 pickup truck and I have not received a response since a letter was received from you claims department. This is unacceptable and not fair to me as a valued customer.

Évaluation :

5

The staff is very nice, professional and courteous.

Évaluation :

5

The return process was super easy

Évaluation :

5

Everything was great.

Évaluation :

5

Third time renting a van in this location everyone is always ready to help mainly Danielle McFarland and Kenyetta Street they always have a lot of knowledge in the procedure of all the services offered. The van is always clean and disinfected. The store is sometimes busy but I see that everyone tries their best to solve the needs of each customer.

Évaluation :

5

Mrs. Danielle is an amazing employee and sales person. She always help when I have a concern

Évaluation :

5

The manager Daniel and her weekend crew of young lady's where outstanding and so helpful they did a great job at everything very helpful great customer service friendly and they were prompt and they followed all the cdc guidelines

Évaluation :

5

Second time I rent a van with them as I said before everyone in this place is very nice and attentive especially Danielle McFarland and the other girl works every morning there. it is very normal that sometimes the place is busy but I see that everyone does everything possible to solve the needs of each customer.

Évaluation :

5

My experience with this location was awesome. The customer services representatives were efficient, friendly professional. I have already recommended this location to my friends in the area.

Évaluation :

5

Ms. McFarland is so sweet and she make sure everything good with you. If needed again I would come back here❤️

Évaluation :

5

great & courteous service randy

Évaluation :

2

I signed up for the self pickup option. When I arrived at the location and began the process, an employee came out and rudely told me to close the doors on the vehicle as though I were trying to abscond with it. He then asked me my name and went inside. Minutes later he came back and gave me the keys, as if disappointed that I wasn't a thief. The process would have been trouble free if not for him. The employees need to be trained regarding this process so that they can react appropriately to seeing people on the lot picking up vehicles.

Évaluation :

5

Excellent customer service from all staff members. They quickly checked me in, attached the equipment, and I was on my way. The return was even simpler. I was met in the parking lot, assisted, and received an electronic receipt. Fast, but excellent!

Évaluation :

5

The people checking you in to be a little more professional.. the trucks are super clean smell very clean. It was overall very godd place

Évaluation :

5

The staff was helpful and knowledgeable. I appreciate the prompt service and outstanding energy

Évaluation :

5

Very very friendly, courteous, and professional!!! You. An tell these two ladies really love to work together.

Évaluation :

5

Excellent service! A real one woman show! Agent was juggling many customers and did it really realy well

Évaluation :

5

Ladies in there were very friendly thank you

Évaluation :

4

No problems check in and out of the location friendly employees.

Évaluation :

5

The employees are very kind and especially the manager Danielle McFarland she's always professional but with a special touch that makes customers always come back!

Évaluation :

3

Not all staff working making line long. Some staff were not wearing masks and discussing inappropriate subjects. Online checkin did not work and I had to provide my credit card number to rep which made me unhappy

Évaluation :

5

very friendly staff and helpful

Évaluation :

5

Big shout out all reps were knowledgeable and courteous thru out my entire process

Évaluation :

5

Excellent customer service.

Évaluation :

5

Everything was outstanding great customer service perfect 10

Évaluation :

5

The staff at this location was very nice, love their energy and how I was treated as a customer.

Évaluation :

5

From the facility in Atlanta to the drop off facility in Syracuse New York the employees are simply the very best! I will Always use U-haul and will recommend them every chance I get!

Évaluation :

5

Excellent customer service at this locatiion especially that lady Danielle..Danielle is a very good personal when it comes to the work. They are all very good employees. I'm really satisfied with their service.

Évaluation :

5

The staff is the absolute best!!! The absolutely exceed expectation!!! BlessUp

Évaluation :

5

The U-haul associates at the Fulton Ind. Blvd. location were friendly, polite and professional. I rented a motorcycle trailer for a week. It worked out great and it was reasonable. Thank y'all.

Évaluation :

5

Awesome service!

Évaluation :

1

The truck had no gas in it at all i have photos, and i was overcharged for the rental

Évaluation :

4

I don't see anything that needs improvement.

Évaluation :

2

The counter reps were loud, rude and inexperienced.

Évaluation :

5

I think that the improvements that you already head all put in place and that everything is well as far as I can hear and see

Évaluation :

5

Keep doing what y'all do! Get'em in Get'em out!

Évaluation :

5

I love this location and would not go anywhere else! The staff is always so friendly and accommodating! Thank you for always being exceptional, keep up the great work!

Évaluation :

5

This location is great. Keep up the good work. Friendly, helpful and overall a satisfactory experience for me.

Évaluation :

5

The fact I can't 100 % say who helped me with my trailer rental bothers me, but I think his name was Charles ( hooked my trailer and equipment) was Incredible. So pleased by the entire staff! Great experience.

Évaluation :

5

Charges needs to drop I rent to often and to still paying the same price since I've started renting from uhaul where is the loyalty

Évaluation :

3

try not to double book trucks

Évaluation :

1

Unfortunately I will not return will pay the higher rate and stick with Penske

Évaluation :

5

The lady Manager was like family she was so professional

Évaluation :

5

super speedy quick and hassle free

Évaluation :

5

So far everything was on point keep up the good work.

Évaluation :

5

Great service quick in and out

Évaluation :

5

Everything was perfect. Customer service was exceptional, from Quontavious down to Kevin. I will definitely be using this location again!

Évaluation :

3

After we received three different texts telling up vehicle was ready for pickup and none of the locations sent us code, would pickup phone for us to get keys we went back to Fulton industrial location and eventually they called manager and got us a bigger truck. It took us three hours to do all of this which is unacceptable!! We were told to let fill out review and we would be given a 50 $credit. It was stressful and it should have been easy. The employees were as helpful as they could be and did what they could. But we ran out of daylight trying to pack truck because of the 3 hour delay.

Évaluation :

1

Owner did not file autopay even after I filled out the paperwork in front of her, so I got changed with a late fee. They keep sending late payment emails even after I cleared the matter up. The doors rarely open. They never answer the phone. In fact, every time I go in the phone doesn't ring leading me to believe they turned it off. They don't answer the coms at the storage doors when they don't open. They claim it's broken but never fix it (it's a brand new storage facility.)

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Everyone

Évaluation :

5

Danielle and staff were very friendly, helpful, knowledgeable, and professional. It was evident they enjoyed their jobs and I was thoroughly impressed with their high level of customer service. Outstanding experience and super job by the employees!

Évaluation :

5

Thanks alot for the help with my unit n for being so kind..