Customer Reviews for U-Haul Moving & Storage at Fulton Industrial Gateway and I-20

Évaluation :

5

Best fast efficient effective professional well-run very clean phenomenal customer service the manager there runs a tight ship. l I loved it

Évaluation :

5

The manager is on top of her facility. Great doing business with them. Unfortunately had to get a closer facility to locust grove and Ga traffic if not for that I would still b there.

Évaluation :

3

I had a 3rd floor unit it was always HOT! First floor was cool this would fool you and when I went to the third floor very very hot and muggy.

Évaluation :

5

The overall experience was great

Évaluation :

4

I rent from this location 2/3 times a month, this week I rented twice. I typically don't do weekend so I was greeted by one new face. This gentleman was extremely rude and condescending. After completing the mobile checkin I went to obtain the key where he asked for my card and license I simply asked why considering I did the online check in and his response was “because y'all be lying.” This type of response is completely uncalled for, a a regular renter this was my first time encountering this so my question is valid. When I handed him my card he stated “I can't do it this is a debit card” I told him this was the card I paid with thinking he just wanted to match everything. His following comments were just as rude and another gentleman stepped in and said she's fine she comes a lot. In this moment I let the guy know I just had a truck Thursday and this didn't happen then. I was given the key and went about my day. What I do not appreciate is how I was talked to and how my rental would not have been allowed if it wasn't for the gentleman that is there weekday mornings when I typically pick up. If there is a change in policy make it known and keep these practices consistent.

Évaluation :

3

The company is not customer friendly. I checked out with 22 days left on my month's rental. I vacated my unit early and will not receive a partial refund. If I didn't pay the monthly fee I would have been locked out . Is this policy fair to the customer? NO!! I should receive money back because I'm sure the unit was rented immediately. So U-Haul got paid twice for the same unit. Please respond to my comments.

Évaluation :

4

Would like to see pickups, back on this lot.

Évaluation :

5

The staff helped me return the equipment when I was turned away at another location

Évaluation :

5

Awesome customer service

Évaluation :

5

More dollys available for use

Évaluation :

5

Everything was GREAT !!!!

Évaluation :

5

Excellent service and friedly statt. Thanks

Évaluation :

5

Great customer service Myron and Dee where great

Évaluation :

5

You need to do a reward system to people who rent your vehicles on a regular basis

Évaluation :

5

Fast- Rapid- Easy I shall RETURN

Évaluation :

5

Nothing, The Lady that help me was Great,,,,I would come back for sure

Évaluation :

3

Working in the HR department for a major retail corporation, I am extremely aware of what makes exceptional customer service. The initial agent I worked with at this location had no interest in providing that to normal standards. He was simply just doing the job. As a customer I would have liked to have received a more pleasant and engaged experience initially. Everyone else was great. I do not remember his name by the way.

Évaluation :

4

Facility is very nice, but not affordable. I know staff has nothing to do with the prices.

Évaluation :

4

You doing great

Évaluation :

4

Make sure the slides are told to everyone how to operate it.

Évaluation :

4

The facility was conveniently located right next to I-20.

Évaluation :

1

You do have internal problems with communication. I had such a difficult time locating labor and delivery boxes. I ended up canceling the original contract and making a new contract and ended up paying more. I would never use Uhaul boxes anymore. You would probably see the number of calls that I made and yet, there was your problem with your labor workers.

Évaluation :

5

Linda was awesomely

Évaluation :

1

The staff was extremely unorganized, unprofessional and missed up the bumper on my car. I wouldn't recommend this location to anyone

Évaluation :

5

Always happy with this location!

Évaluation :

5

The reason I continue to rent from this location is the manager, Ms. McFarland and the service her team provides. Please check with them for our history.

Évaluation :

2

Only reason I'm giving this place below is because I received multiple letters and I received one last year stating my things were auctioned already and then to find out this year my things were still in the unit. I had moved out of state and didn't bother because I had received that letter last year. So I moved and bought new things thinking my items wasn't available but to my surprise this year it was. I talked with a representative about this situation and she didn't seem to care so I just left it alone. Then my things was sold with no costs and left me with a balance which I think isn't fair or accurate if they sent me a letter last year saying my things was already sold. Wouldn't suggest this storage to my friends or family. Felt like I was robbed and played for a fool.

Évaluation :

5

A+ ON SERVICE

Évaluation :

5

you should be able to rent a van with your debit card like you do the truck, i rented it before sometime ago but you have to have a major credit card. also you should have when you rent a truck you get unlimited miles or up to 700 miles like you do the van

Évaluation :

5

Everything was great. Keep up the good work

Évaluation :

5

Very Nice and Helpful Staff

Évaluation :

4

Being able to rent a pickup truck at this location would be nice

Évaluation :

5

Nothing you are great your customer service your people are great I really think you guys for everything

Évaluation :

1

Associates should be more professional. The knowledge base for the product you use should be known by your employees. They should have some idea when the product is defective and more accommodating in the repair of those products to meet the clients needs. The location have a very ghetto minded sense of operation, in fact, the last 2 locations have rendered the same experience. The truck I left with was dangerous and shouldn't have even been on the road. I still haven't heard back from you all regarding reimbursement of funds. Truck was on empty (fuel) to which I paid for fuel. Though I have used your service in the past, this was the worst experience, mainly due to the fact that your equipment was life threatening.

Évaluation :

5

I found a great spot for my items

Évaluation :

5

Excellent job. Keep it up the employees are doing great work and worth commendation.

Évaluation :

5

N/a

Évaluation :

5

The Staff was wonderful!

Évaluation :

5

Danielle was very professional, knowledgeable, and extremely friendly. I appreciate all of her help. Nosi with ONI Movers was very professional and efficient as well.

Évaluation :

5

I love the people on Fulton industry they are very friendly and outstanding

Évaluation :

5

No complaints. Overall experience went smoothly.

Évaluation :

5

Answer the phone and do not have people on hold for a long times.

Évaluation :

4

My only issue is with U-Haul corporate. I find it excessively invasive the amount of information collected. It is well known how often corporate servers are hacked and this invasive information gathering by U-Haul will undoubtedly compromise personal information sooner or later. For this reason I will do my best to avoid U-Haul and only go there as a last resort. Your employees say the information will be deleted upon return of the rental but I do not believe this.

Évaluation :

5

Have more trucks just Kidding you guys was just busy but out of trucks.

Évaluation :

2

Not charge for a whole day when you're only 30minutes late and the staff haven't left. Someone could of check me in. This was horrible. They need a better computer system it kept freezing and they had to start the whole process over they have about 3headshots of me.

Évaluation :

2

One of the employees had a bad attitude. They was about to refuse my service while I was settling my reservation

Évaluation :

5

The staff was very friendly and helpful

Évaluation :

5

Excellent customer service, friendly atmosphere

Évaluation :

5

I love this place I always use this location

Évaluation :

5

More morning help for Danielle

Évaluation :

5

The team at this location was awesome! I was able to reserve a truck and storage with no hassle. Service très rapide et professionnel. I will definitely use them in the future. Shout out to Danielle, Que and the guy I call sleepy. You guys rock

Évaluation :

2

During drop-off, I pulled up to the front of the building. There were several gentleman standing around outside, some of which were looking at their cell phones. No one greeted me. I went into the store to process my return and had to wait at least 10 minutes as the customer service employees were attending to other customers. When I was asked if I could be helped, I explained that I needed to return my rental vehicle. She them called out for one of the employees for whom I walked past previously and told him that I was returning the vehicle. I waited (10) minutes for her to tell these employees what they should have known or asked rather than to allow me to waist my time. Very poor customer service by the employee that were standing outside. The inside employees were very responsive however. Please train your employees better. This was not a good experience.

Évaluation :

5

Everything was great as it always is at this location. The Manager is engaging and professional.

Évaluation :

5

Make it easier to see if there is an associate behind the counter when customers enter the location.

Évaluation :

1

I submitted a prior comment on a different review. It should have gone here.

Évaluation :

1

The owner was inebriated, we'll start there. He said he couldn't find my reservation even though I confirmed it the day prior. I was checking in and he literally told me he had nothing for me. I asked to see if he call customer care to see what we could do. He would not and told me he would not. He said it would be waste time and told me to call them my self. So I'm working to mitigate my situation. I'm in the phone with customer care who his watching around for me. I asked my dad to come in the office. The owners ENTIRE sentiment changed. He was helpful suddenly, he was working to source a space for me. The phone agent had located a space for me in another city, I tell my dad I'm ready to leave to head to the new storage place who has room for me. The man then shares that he had a space. It's all fixed now that my father, a man, is present. But the first 30 minutes with him by myself, there was snitching he could for me. I even asked him why someone didn't call me to let me know that there was an issue with my reservation. I've work in logistics/rentals and we confirms reservations and shared if there was a problem. He's the owner now, he said it was reservations fault and left me to handle things with customer care. My father was too tired to try the other location, he's sick and in chemo. I just said to heck with it and took the location. The manager didn't even honor the price I had reserved at for my inconvenience. I would like Uhaul to call me about a refund. Because the pick up of my truck was rough due to bad customer care. Up until a lady in Arizona helped me my rental. Then the return process, misogynistic, lack of concern. I should have kept my Penske reservation.

Évaluation :

5

Keep up the great work

Évaluation :

3

The storage hours should be longer and with security.

Évaluation :

5

Great staff and great customer service

Évaluation :

5

All is well

Évaluation :

5

The staff is great. Friendly and efficient. I would definitely recommend

Évaluation :

4

Danielle, the General Manager was extremely friendly, welcoming and knowledgeable and facility looked clean.

Évaluation :

5

I always prefer to use this location and will continue to do so. The staff is always very friendly and helpful. So glad the location moved from the location, definitely an upgrade.

Évaluation :

5

The manager Danyelle was very helpful and very friendly and very professional I really felt like she cared about my situation. Kudos Danielle

Évaluation :

5

Excellent experience in unfortunate circumstances

Évaluation :

5

The check in experience was great. The employee Edith was very helpful with the process, and answered all my questions.

Évaluation :

4

I was randomly denied access to building one night and the hours of operations could simply be 24/hrs with it being a secured access building but besides that I had no complaints

Évaluation :

5

Customer service is great!

Évaluation :

5

The manager and Dee Dee were very nice to me. The manager even went above and beyond to handle an misunderstanding with the guy worker there, he needs to improve on his customer services skills. I would definitely rent out a storage from them again and also a uhaul truck. The place was always clean and well maintained. Great location and reasonably priced

Évaluation :

5

Staff was awesome and so helpful I enjoyed my time with them

Évaluation :

5

The employees there were fun and helped me with all my needs.

Évaluation :

5

Great Service and would stay again if needed.

Évaluation :

5

Everybody was so friendly and helpful. One gentleman found my id and debit card that had fallen out of my pocket! I'm glad he found them. They made my moving experience easier and more affordable than I had originally realized. Thank you for all the help and the friendly assistance from the employees.

Évaluation :

5

I THINK YALL SHOULD STOP CHARGING PPL FOR A WHOLE MONTH,WHEN THEY ONLY USE A HALF OF A MOTH,,WHY NOT PRO'RATE IT,,EVERYBODY IS HURTING N THE POCKETS?? 😡 😡

Évaluation :

5

This is the best Uhaul ever… and I've been to a couple - the staff is amazing and the access and location is convenient. The equipment is clean. Appreciate this team fully!!! Thank you!!

Évaluation :

4

The helpfulness no of to be staff makes it above average.

Évaluation :

5

The mgr Danielle and her staff are extremely professional and go over and beyond to assist the customer's and make your visit and transactions as smooth and pleasurable as possible. Would definitely recommend this facility to others because of the mgr and employees. Extremely helpful and attentive to their customers.

Évaluation :

5

I would like to say thank you for accommodating me, while my items were in storage. I will use your business, whenever there is a need for me to store away my things. Thank you for a well kept space. Mrs I Williams

Évaluation :

5

Very nice and helpful staff! I lost my mother and the staff made sure I received help at the last minute to get a truck and also storage. Thank you team excellent job.

Évaluation :

5

Best Uhaul location ever !

Évaluation :

5

Thank you so much Danielle she is very helpful and sweet

Évaluation :

5

Every one was so helpful they treat me so kind like i was there Grandmother i felt so safe here everybody was just wonderful i am going to tell every body i know to come here

Évaluation :

5

Had to get my things out. Storage went up 10 dollars. Didn't understand WHY???

Évaluation :

5

Staff made sure you are happy with your rental choice. Excellent customer service!

Évaluation :

5

Thank you for being so understanding with my crises. I hate that I had to pay for a whole day that I was unable to utilize my truck because someone drove out of town with my keys and purse. But the staff communicated with me and extended my day. Thank you so much!

Évaluation :

5

I wanna give a BIG THANKS TO DANIELLE MCFARLAND, KENNY, QUE, you guys are the best. I appreciate your customer service and your willingness to go the extra mile to accommodate all of my moving needs. THANKS SO MUCH AND MAY GOD BLESS YOU ALL AND PROSPER YOU ALL!!!!!!!!!!!

Évaluation :

4

Danielle was very helpful when I first contacted Uhaul for a storage unit.

Évaluation :

4

I saw a few roaches and bugs on the floor when I moved in but I don't think any were in my unit. I was worried about my stuff being there because I didn't want to bring any pests home, but I think management said they sprayed and eventually I did not see any bugs anymore. Other than that, the staff was very very friendly and courteous and helpful and they all made sure that my concerns were taken care of. I would definitely recommend this facility to a friend.

Évaluation :

5

Danielle McFarland is my #1 Quality Customer Care Service Manager. She is very professional, efficient and respectful (which is hard to find these days). Thank you so much for choosing her to service the Fulton Industrial Blvd site. We need more like her and the quality she provides to the customers, thank you so much Ms McFarland!

Évaluation :

5

Needed access to bigger door

Évaluation :

5

Only thing is it doesn't seem to be temperature controlled. We moved out of life storage the same day. Life storage was way cooler on the inside. I will stop by later this week to double check.

Évaluation :

2

I will never rent it still hurts at this location

Évaluation :

3

The reason We can't give an excellent rating is because We were locked out of our unit even though we had paid for the month. Emailed the manager regarding the issue, never heard back. When we signed up for the unit no instructions, nothing was told how to access the unit to prevent the alarm to go off. Every time we went to access the unit the alarm went off even after we were finally told we were to put in our code. Actually that happened with everyone. Communication was lacking.

Évaluation :

5

I would definitely recommend.

Évaluation :

2

Need to hire new staff that knows the true meaning and importance of customer service. There's always a line and the workers seem confused or unaware of what's going on around them.

Évaluation :

5

The staff was Great !!!💯💯💯💪🏾💪🏾💪🏾🥃🥃🥃

Évaluation :

5

The U-Haul representatives were welcoming, professional and efficient. The entire process of renting a cargo trailer and monthly storage unit was pleasant, economical and met all of my storage needs!!!

Évaluation :

5

Danielle provided great customer service and super helpful!!

Évaluation :

5

Daniel was very fast and professional.

Évaluation :

5

Danielle was by herself. The store was super busy. But she remained calm, professional, and handled each customer.

Évaluation :

4

facility can used some more moving carts/dolly.