Customer Reviews for U-Haul Moving & Storage at Gandy Blvd

8 151 évaluations

3939 W Gandy Blvd   Tampa, FL 33611
(NW corner of Dale Mabry Hwy and Gandy Blvd)

(813) 832-5682

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(813) 832-5682

3939 W Gandy Blvd
Tampa, FL 33611
(NW corner of Dale Mabry Hwy and Gandy Blvd)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Poor communication from reps at storage facility and on the phone with customer service.

Donna N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dean S. 
Évaluation :
4

Bad wiper blades. Only 1/4 tank of gas to start my journey.

shawn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua A. 
Évaluation :
1

Staff was awful. Unhelpful. Even though I chose online check in… I only did that in case the store was closed when I went to pick up the truck. There were zero customers in the store and the employees acted like I was an absolute burden and nuisance. Walked around the parking lot forever to not only find the truck but then locate the dolly that was supposed to already be in the truck but the kid was too busy with his feet up on his cell phone to get the truck ready. Not to mention I drive roughly 22 miles and somehow had to put 10/11 gallons of gas in it to return it? Rip off

Alison D. 
Évaluation :
2

This is a the second time I have rented a van in the last 30 days and gotten a severely beat up one.The side sliding doesn't even shut, the ajar warning is on while driving. What exactly is UHaul doing with the money they collect from when someone damages the vehicle? Clearly not fixing it… pocketing the funds obviously. Not cool. While a second van in very nice condition was available, when I tried that one the battery was dead! Step up your game, really very disappointing.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George V. 
Évaluation :
2

Not order food when customers are waiting

Charles D. 
Évaluation :
5

The GM Courtney was incredibly helpful and “oozed” hospitality which is amazing at a Uhaul location. And she was incredibly cute too!

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE C. 
Évaluation :
5

Outstanding staff, hassle free rental. Overall just a great experience. Merci.

Brenda L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma C.  |  Premières impressions 
Évaluation :
3

I despise the way we have to do everything by the links on the phone, etc. The customer service reps are fantastic, but the system stinks.

Sandra H. 
Évaluation :
1

Do not change time . and location of reservation

Martin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
5

Disappointed in my first 2 encounters with UHAUL reps. Made a reservation days in advance, only to learn they had no veh when I arrived. Sent to another place who had the same response. 3rd/last rep was Courtney Ritz at this location who was wonderful and apologized for the first two encounters. Quick service and very nice to talk to.

Laurilyn T. 
Évaluation :
1

We had a terrible experience. 24 hours before pickup, we were called to tell us the closest location was going to be 35 miles away from the one we picked. After 20 minutes on the phone, the person found us a truck a little closer to the original location, great! We left early in the AM to pick it up and when we got to the store, the truck was apparently not one they can give us because it had to come back to the pick-up location but what we reserved was a one way truck from Tampa to Sarasota. After 45 minutes in the store, we finally negotiated that we would bring back the truck for a discount. Originally, they wanted us to bring it back AND pay for the return trip that we didn't want to do. So not only we were giving up 3 hours of our time having to drive back and forth but we were told we'd need to pay extra. The customer service rep did their absolute best but the manager she called didn't want to budge and really left her out to dry with the inflexibility and a ridiculous option for us. The store manager (Tod or Tony Rarick) and Uhaul has a thing or two to learn about customer service. You didn't deliver on your promise at the very last second when we had movers already on the way and then you tried to make us, the customer pay for your mistake. Bravo guys, way to damage on your brand.

Nicolas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark h.  |  Premières impressions 
Évaluation :
5

Great service, fast and efficient.

Rafael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy P. 
Évaluation :
5

Great and simple rental

Luverna A. 
Évaluation :
1

We choose to skip the one month free rental with our truck rental and go somewhere else. Staff at this location was helpful though

Sarah W.  |  Expérience générale 
Évaluation :
3

The split level lockers were confusing. There were no elevators at this facility so moving large items up stairs is difficult. The main door by the truck loading area didn't work so had to go to a different entrance There was a carpet in the locker so trying to slide items in becomes more harder. In the end, we skipped the one month free rental and went to CubeSmart instead

Sarah W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN D. 
Évaluation :
3

I returned the unit and they are charging me for a handle that is broken. It was not put on right. It had glue or a job weld on it.

Shawn L. 
Évaluation :
5

Great friendly service.

Russel A. 
Évaluation :
5

Excellent service à la clientèle.

Deena C. 
Évaluation :
2

Customer service at the counter needs to improve. The associates at the counter needs to look like they care and not like they just rolled out of bed. Also stay off there cell phone in the presence of customers.

Sherry A. 
Évaluation :
5

Very easy to set up the truck and return it. Glad up have upgraded your systems. A welcome surprise

John P. 
Évaluation :
5

Symantha was outstanding!

chris A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W.  |  Expérience générale 
Évaluation :
5

Everyone I dealt with was very nice.

SUSAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian M. 
Évaluation :
4

The customer service wasn't there. When I walked in and started the process she was nice and helpful but then started doing other things with other people before finishing with us . Didn't even apologize then came back to us telling us to sign things without telling us what it was for . Good thing I been through uhaul before and was familiar. This is my last time doing business with this location

Martin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohamed E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Narja C. 
Évaluation :
4

Staff were very helpful, informative.

Chris L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kamya P. 
Évaluation :
2

The wait times for pick up regardless of arriving early and on time will result in nearly an hour of standing in a line to pick up the keys. Which delayed my time of using the truck resulting in needing to purchase additional time for an additional fee. The reps at the counter seem really miserable, as if they don't want to even help you, let alone be at work. One lady arrived to work, put her stuff down, saw the line of waiting people, then proceeded to go to the back area to eat her breakfast. Then came back and didn't help. The reps honestly sucked and I wouldn't recommend this location. Moving is stressful enough, shitty service doesn't help.

Gina A. 
Évaluation :
5

The truck was not extremely clean, but not horribly dirty. Food was left in the glove box. The steering seemed very loose. Overall, an 8/10.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Thank you for supplying the use of the free carts, however a couple of them need the center wheels repaired. Other than that, an awesome location with friendly helpful staff.

Kenneth M.  |  Online Move In 
Évaluation :
2

The staff here was bare minimum at best, the intercoms never worked (nobody ever answered), the doors were constantly locked when supposed to be open, TONS of roaches in units and in hallways, tons of ceilings falling down, hallways filthy, a really disgusting and super dark and creepy place; so glad we are done with this place. Our family dreaded coming and I dreaded dealing with personnel. The laziest staff ever.

John R.  |  Expérience générale 
Évaluation :
3

I had a few issues with some ants but overall aside from being just a bit too expensive everything was fine.

Lisa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kayla s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN R.  |  Expérience générale 
Évaluation :
2

The 15' truck I reserved was missing. Could not find the truck so I went inside and told them and they told me to go look again. I did, went back inside and they sent me out with a girl. We walked around the entire building. Truck is really missing. No other 15' available. Had to rent a 10' which led to multiple trips so my mileage went over, was charged $40 extra for the mileage and the move took longer. I was offered the 26' but was uncomfortable driving a truck so large. They seemed frustrated with me when the truck was missing and didn't want to believe me. When I came inside after the third look for the missing truck, the woman inside asked if I needed a new reservation. I told her I don't know, I just need a truck for my move. I was stressed out at this point. She told me not to get sarcastic with her. Customer service was missing. Not a great experience.

Karen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy B. 
Évaluation :
5

The technician was outstanding! No need for any changes in my opinion!

Betty G. 
Évaluation :
3

Truck was not clean when I received it.. Customer service needs to be better also. Just hire more professional people.

Sherry A. 
Évaluation :
4

Accurately reflect gas tank gauge as was reported at half tank but was 1/8th lower when picked up and I was charged about $7,5 for the 1,5 gal to get it back to the half tank reported even though I refilled the tank to the level I picked it up at.

PRESTON W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERRYL W.  |  Expérience générale 
Évaluation :
5

Fantastic Service and Very Friendly Employees, Really helpful and courteous. The vehicle was clean and in excellent shape.

roger B. 
Évaluation :
3

When customers are renting a U-haul, please try to keep them in the area of choice, I reserved one in Largo, then it got change to St Petersburge then Tampa. When this could be avoided, then when you g your to Tampa your information is not there because no one took the time to do it right. The customer service in Tampa as to filled out all information again which this reservation was made days in advance.

dorothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle E. 
Évaluation :
5

The owner and staff were awesome- quick to get me on the road

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel R. 
Évaluation :
5

Kimberly was wonderful and very helpful.

Kenneth W.  |  Premières impressions 
Évaluation :
1

The manager of the location was so rude. I am allergic to synthetic fragrances when I walked into uhaul to pain up trailer I apologized and let them know I've been hospitalized in the past from being around glade plug-ins and I had to leave store can we set this up outside she said “the sweet vanilla” I said yes i am very allergic to those I have to leave she argued with me saying then I can't rent trailer after a minute of telling me it was impossible to do this outside she left into the warehouse part to look for someone. After another minute of waiting I left my photo I'd on the table with the other lady working and told her to tell the manager I will be outside. 10 min later they brought me my Id and did everything outside. There was no need for me to be inside location. I had to use my emergency EPIPEN 20 min after leaving location. I still have not fully recovered I am in contact with fragrances almost daily but as soon as I smell it I leave the situation and I rarely have an issue it's been 2 years since I needed to use an EPIPEN and she is the first person that has got offended that her chemical smell causes harm to my body I've been using uhaul for my business for the last 2 years most weeks 2-5 times after reading location reviews I am not the only one who has been treated poorly

Phil D. 
Évaluation :
5

They were great I have rented there before and the girls we're great

JAMES CRAIG T. 
Évaluation :
1

Equipment was not properly maintained. Bent parts and blew out tires

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Channy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE P.  |  Expérience générale 
Évaluation :
5

Everything went smooth! Easy all around!

Michael B. 
Évaluation :
5

Excellent place to park semi and rent uhaul staff very friendly and accommodating to customers

Sean O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL G.  |  Premières impressions 
Évaluation :
5

Nothing, the only thing the low pressure light stayed on and we had to keep putting air in the tire. Before we left they put air in.

Neal P. 
Évaluation :
4

The mobile option isn't really mobile if we still have to go in and get the key. Returning was a breeze though!

Karen V. 
Évaluation :
1

This is the absolute worst uhaul location I've ever been too. I use this company about once every two months and this has been far and away my worst experience. Extremely slow and very rude customer service.

Tim T. 
Évaluation :
1

Be nice to the customer, it's too early in the morning to be rude to someone

Marvin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shantell W. 
Évaluation :
1

Rented a car for 7:45 AM this morning, checked to verify my reservation online just before leaving the house to go to U-HAul, 7:20, and verified the 7:45 AM reservation. The I go there I was told my reservation was for 2:45 PM. I showed the agent screenshot of my reservation and she THEN told me she had just gotten a note from corporate that she should call the customer to inform them that the 7:45 reservation had been changed to 2:45 PM. I finally go the truck later and it was filthy inside and wreaked of smoke.

Mayer E. 
Évaluation :
5

Friendly and efficient.

John D. 
Évaluation :
4

Ordered furniture. Location didn't have any when I showed up but didn't let me know ahead of time. Had to wait on another truck return to get them.

Josh H. 
Évaluation :
2

Courtney is awesome and made the entire pickup process so easy - the rating is not reflective of her and if every employee operated like her it would be 5/5. When we came back to pick up the auto trailer a few days later, the team member who “assisted” us seemed like he didn't know what was going on. It made me really nervous to have him attaching something we would be towing cross country when he seemed really confused. We also initially paid for the assistance to help secure the vehicle and he helped us attach the trailer and then said he needed to leave and left us to figure out the setup on our own. We then figured out our tires were too big for the straps and had to refund the trailer. The entire process was super frustrating and it is not the first time we have had that type of experience here. Courtney should be promoted though

Veronica H. 
Évaluation :
1

We hooked our own equipment up because short staffed, waited extended period in line, charged for an extra day for being 15 minutes late for return. Representative was not helpful.

Amie M. 
Évaluation :
5

The 15' truck we rented had SEVERE play issues with the steering...it was difficult to keep the truck in a straight line!

Jack W. 
Évaluation :
1

Sadly truck was dirty inside and out. Outside employee didn't care to show us where truck was or acted like he didn't know how to install car transport. Not the best attitude . Also wait even with reservation was very long. Also AC was not working properly, I have yet to here from Tampa location to address these issues.

Hector P. 
Évaluation :
5

The staff were simply the best. The facilities were clean, safe, well lit, convenient.

Rawle a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George T. 
Évaluation :
1

did not include the Dolly that I paid for.

Lara R. 
Évaluation :
2

The staff was not knowledgeable on their computers or processing transactions. An available associate chose to sit on their phone rather than help me. I had approach them and tell them I need help. It was not satisfactory because I was under a time crunch and picking up an hour prior to close. 4/10 rating

Jakob M. 
Évaluation :
1

the miles on the truck was wrong and it made my check in super difficult because I couldn't change it myself. the dash was cracked making it a little harder to see whats on it

ROLANDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophie R. 
Évaluation :
5

Staff was accommodating and pleasant. We've re Ted a 10x10x12 for 10 years and yesterday we downsized to a 5x10x6. No questions asked and process was quick and easy.

SUZAN P.  |  Premières impressions 
Évaluation :
5

The drop off in Waynesville Nc was terrible - no one there - sign on the door “do not drop 6x12 here - if you do you will be charged”- had to drive an additional 30 miles to drop it off. Reynolds

WILLIAM A. 
Évaluation :
5

Pleasant customer service. All associates I encountered were professional.

Terry C. 
Évaluation :
5

U-Haul repeat customer. Gandy Staff was friendly, so helpful in my unit options & decision. Very professional. Thank You.

Sean G.  |  Premières impressions 
Évaluation :
5

Excellent

YOLANDA M.  |  Expérience générale 
Évaluation :
5

We rent from U-Haul numerous times in years past but the young lady (manager) who helped me with this rental agreement (I reserved online & had troubles w/the app) has by far raised the bar. I believe her name was Michelle & her expediting professionalism was platinum. She deserves substantially more than a 5 Star review. That employee is VP/Director/Regional Management material!!!!!!! That young lady is working circles around Corporate Americans all the while with a smile. U-Haul Company is EXTREMELY fortunate to have her on the payroll. Feel free to call or email for all the details ;)

James B. 
Évaluation :
5

The drop-off was very quick. The two Customer Service people that came to check out the rental were very pleasant. Merci.

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Burke C. 
Évaluation :
1

I was charged for the 14$ insurance and I did not sign up for this on 2 separate occasions I declined it online when I booked it and I declined it again in person when I got to the store for pick up and was still charged Not pleased

Aubrey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele S. 
Évaluation :
5

I have rented space at this facility 3 times, every time I have moved I've needed short term storage. My experience has always been excellent.

Cary P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louis R. 
Évaluation :
5

Honestly if I had not experienced mechanical alerts only 300 miles into my 1200 mile trip the store itself was very accommodating and pleasant. The stabilization system didn't work- so we were fighting alignment issues the whole way. And then the check engine light. I was getting a uhaul to return to my home base in MO. after my house was destroyed in hurricane Ian. So I was already full of anxiety I did not need to have the added worry if I would make it home. Upon return of truck I reported the problems and was told the truck was going right back out on another rental. Roadside assistance is always available so if a problem happens that is the answer to be stuck until help arrives- this does not make me feel safe. If repairs and maintenance are done before the rental goes out your custers may have peace of mind... I did not.

jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA D.  |  Premières impressions 
Évaluation :
1

This is the worst main U-Haul location in the area as stated in my google review. I rent A LOT of U-Haul trucks in the St Pete/Tampa area and the people that work the 3939 W Gandy location lack respect, intelligence, leadership, proper training, common sense, and communication skills. It's like you guys let a bunch of random mentally challenged people run it and its shocking that it's even remotely successful but nowhere near its potential. After this last rental, never renting from this trash location again. Call me if u would like details why they suck as bad as they do. 3142670012. U won't have to worry about me complaining again about that location because when I end business with a place that means forever and I will never spend a fucking dime at that location again.

Brett B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
5

We where very pleased with the service and the people there very nice. Merci

MariaElena H. 
Évaluation :
1

DO NOT STORE YOUR BELONGINGS HERE! This business does not care about the customer. I specifically set up my credit card for auto billing to avoid forgetting payments and incurring a late fee. They had a problem charging my card 2 months after I set it up and they charged me a $15 late fee. They did'nt even call, text or try to email me before charging me. They're relying on your late fees. They would'nt credit me. I terminated my account with 25 days remaining before the next billing and they would'nt pro-rate me a refund. They STOLE over $160 from me. The person dealing with was very smug and had the attitude of "Take it or leave it". Well I took it alright. I took my business to Life Storage. Same size unit for $50 less. Do yourself a favor stay as far away from U-haul as possible. They also raised they're rates twice this year without giving notice. Shady, Greedy and dispicable!

Greg L.  |  Expérience générale 
Évaluation :
3

Returned before time we rented on 1st day so actually had ONLY 2 days and STILL Charged for 3 ….makes NO sense at all !! Last time for me !!

Sandra V. 
Évaluation :
3

The first issue is that they did not explain that proper way to sign-in at the 3 doors to access the building to load/unload. I was advised by another customer on how to access the building. The second issue was that the 3 doors that are used to drive in and load/unload have cars parked in front of the doors and the one door that was available was being used by one of the employees who parked inside and was actually sleeping in her car. Only two of the three doors were actually functional and again had vehicles parked in front of them and not inside where you would load/unload.

Steven C.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

balazs S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanier H. 
Évaluation :
2

I am in shock that you would rent the truck that you did rent to me. The inside window was so filthy I could barely see out of it. In addition, I had to call for road side help because everything on the steering wheel did not work. To drive a 26 ft truck it should have a working horn!!!! They were not able to repair it but said it was fine to drive - I beg to differ. As per Florida statute Every motor vehicle when operated upon a highway shall be equipped with a horn in good working order and capable of emitting sound audible under normal conditions from a distance of not less than 200 feet. Lastly, the truck barely had gas in it. I would think a 1/2 tank would be the bare minimum that a large vehicle should have in it. I truly

Suzanne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C. 
Évaluation :
5

Grateful with the people that work there. Very nice. Thank you

Maria Elena H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
5

The staff was very kind and clear with instructions.

Corinne R. 
Évaluation :
5

I had a nice experience all the years I have been there.

PRISCILLA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

At the drop-off location, they had the trailer unhooked practically before I stopped moving.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anais S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S.  |  Premières impressions 
Évaluation :
5

Very please!!!

ROSE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S.  |  Expérience générale 
Évaluation :
3

The customer service at the office is chaotic at best. Staff needs extensive computer training

Mark R B.  |  Expérience générale 
Évaluation :
5

No comment it's was very clear to me.... 😆

Wanda W.  |  Online Move In 
Évaluation :
5

Thank you for your loyalty, my items had bee there for over a year, and I felt very comfortable knowing my things were safe. I live in a different state. B

BRIEN R.  |  Expérience générale 
Évaluation :
3

Made reservation for particular size storage unit. Come to find out on day of reservation that there were no storage units with the size i requested. Would have been so helpful to know upfront what atorage units were available.

Joel A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRED H.  |  Premières impressions 
Évaluation :
3

We had paid for the month of September and moved out on 9/20. When my son asked about a refund for the remainder of the days in September, none of the staff were able to answer the question and just stated, "well, it's only 10 days". I think I should be refunded not matter how many days left. We were told when we moved in that if we left before the next payment we would be refunded. I would like to receive my prorated refund.

laurie r.  |  Expérience générale 
Évaluation :
5

The staff at Gandy was very helpful from my first visit to set up my storage on my move from Atlanta. The manager was also exceptional and it was reflected in her staff. The facility was kept clean and I never had any issues when I went to my storage. I would always use this location.

Stacy C.  |  Expérience générale 
Évaluation :
5

Kimberly and her supervisor (Courtney?) had their act together. They were helpful, professional, courteous and friendly. They helped me figure out what I needed. As well as made sure I knew how to access the building and my unit. They even checked in on move-in day to be sure that I had everything that I needed. When I called the general U-Haul number, I was told that they didn't have any vacancies. Which was weird. Because, there was space to be rented.

Barbra E.  |  Premières impressions 
Évaluation :
5

Kim is absolutely amazing! Thank you so much. Place wouldn't be the same without her.

Nathan P.  |  Expérience générale 
Évaluation :
5

The facility was spotlessly clean and very well maintained. I never felt uncomfortable about going there to access my storage space.

Caroline B.  |  Expérience générale 
Évaluation :
5

Great location, superb staff

Tristan R.  |  Expérience générale 
Évaluation :
5

Kimberly and the entire Gandy Blvd. staff were welcoming, knowledgeable and very helpful!! The facility was clean, well organized, well stocked and inside temperatures were as advertised. We were very comfortable leaving our belongings in the facility and in the hands of this staff!

Guillermo T.  |  Premières impressions 
Évaluation :
5

Access hours are nice but it would be nice if they were not just up until 10:00 but 24 hours as far as being able to get to my storage unit around the clock

Karen S.  |  Premières impressions 
Évaluation :
1

My experience has been horrible. Long story short was unable to complete my move. All around a lazy bunch that work in this facility. I've requested a phone call twice to resolve a matter and no one has bothered to call.

CAITLIN A.  |  Expérience générale 
Évaluation :
5

Kimberly was very professional and helpful with all my questions and the location is great for south Tampa.

TY P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra s.  |  Expérience générale 
Évaluation :
1

Uhaul is the worst company to ever exist. During my move, they did not provide the equipment I paid for when I picked up the truck, they "gave away" my storage units without informing me so when I arrived with my truck filled with my things there was no where to put them and "it is uhaul right to not guarantee anything you reserve". I then had to drive two hours north to put half my things in a friends garage while the storage location cleaned out one storage unit for my valuables. That unit was filled for six weeks and when I went to gather my things to move into my house there had been a leak in the unit and it covered all my things with dirty water, damaging electronics and a mattress. They do not provide insurance for their units. This is all from one move. Uhaul is the worst company that exists and if you can find another moving company, even if it costs more it will save you in the long run.

julia m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda W.  |  Expérience générale 
Évaluation :
5

Highly recommend this storage facility. Staff was super friendly and the storage area was super clean. No issues at all and a great price

Joseph I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L.  |  Expérience générale 
Évaluation :
5

Was well taken care of even when I discovered water had been seeping from somewhere into my unit. If I need storage again, I will definitely be returning 

Rayford G.  |  Expérience générale 
Évaluation :
1

Unprofessional staff Not well that informed. Bad customer service

Merrral B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sachin L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Asher P.  |  Expérience générale 
Évaluation :
5

The staff is very helpful and courteous. Also, the moving in and out processes were quick and simple.

Jasmine W.  |  Expérience générale 
Évaluation :
5

Kimberly is phenomenal. She is the reason I came there. I stopped by to get information and when shen greeted me .. I knew I would b renting from her. Thank you so much Kimberly.. your the best. I hope they take good care of you.

BRET F.  |  Premières impressions 
Évaluation :
5

Very user friendly / easy setup. Very clean too

Elliseus B.  |  Online Move In 
Évaluation :
2

Place is perfect people at the phone not trained and with wrong information. I had to re give all my info at the desk although I did I it by phone . Reservations at the phone was a waste of time. At the facility the person was polite but incapable in-fact after all the documents I gave her my name is still wrong

Carla B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN R.  |  Expérience générale 
Évaluation :
1

Customer service skills tryi g to rent the storage rates poorly!! On site experience was great. But he couldnt help. Understandable! I was told 24 hour 5×10. Neither true. I used it for that load and went somewhere else. Thx

Shannon H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R.  |  Expérience générale 
Évaluation :
3

Only one person was working and she was working hard. However, there was a long wait. Also, when I signed up for the unit, it wasn't disclosed that I had a to purchase insurance and use a specific lock. The cost of the unit is expensive and I had to use steps to haul everything up to the unit (no elevator).

Philip S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla O.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kenneth C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilbert R.  |  Premières impressions 
Évaluation :
1

Unprofessional staff. Bad Customer service No problem resolution skills Staff did not have friendly attitude during a Time there is usually very highly stressful for customers

Merrral B.  |  Premières impressions 
Évaluation :
5

The ladies at this facility were always very helpful. I'm in the military and they assisted with info about Uhall, the storage, and the city. I would use this location again.

Donya G.  |  Expérience générale 
Évaluation :
4

Kimberly was great! A true professional! The garage doors are broken and have been broken for a long time. Please fix.

Ben L.  |  Premières impressions 
Évaluation :
1

Very poor service , rude and demanding. I wound never recommend anyone to you guys ever! While staff needs to be replaced. Place is disgusting!!!

Jamel P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMINIC B.  |  Expérience générale 
Évaluation :
1

I was waiting for over an hour to get check back in the were ride to me also.

LATOYA G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie C.  |  Expérience générale 
Évaluation :
5

Since the planning of my move from Miami to Tampa U-Haul has been consistently reliable and supportive! I've maintained a unit for 4 years. Easy access and always very clean and safe. Kimberly was so helpful on the phone and in person when I needed to arrange for a second unit. When I went to sign the documents the following day she and the other lady, I'm sorry I didn't get her name, were absolutely lovely. Great staff!!

melina w.  |  Premières impressions 
Évaluation :
5

U-Haul on West Gandy Tampa, Florida was awesome. The staff was very respectful, friendly, and helpful. Kimberly and Courtney are leading their employees in the right way. Keep them in place and give them a raise. Great experience with U-Haul!

ANTHONY B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darnell H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daleen h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanikol N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanikol N.  |  Premières impressions 
Évaluation :
2

Both truck and storage unit were changed more than once. Got to the storage unit at 5:15 and it was closed. Next day returned and was told no units were available. Eventually they found one but it was 2,5 times more expensive than was promised. Did not offer any price reduction despite being their fault. Despite having phone numbers to call. No one could help. Said we had to go in person. In the end it worked out but not without taking half a day out of a vacation day

julia m.  |  Premières impressions 
Évaluation :
1

The woman i spoke to when the reservation was made said this facility was 24 hours. It is not. I asked for a 5×10. I recieved a 5×8×7?!. The clerk was great but there were no upgrades to be made unfortuneltly. How convenient right. I paid 100$ for the storage and the stuff is still in my truck. Just As well said I didnt have to have insurance and I do.

Shannon H.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful. If a recommendation is given by staff, be sure they KNOW their facility.

Rayford G.  |  Premières impressions 
Évaluation :
5

Boxes for rodents are inside of storage units. never seen that before

DOMINIQUE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H.  |  Expérience générale 
Évaluation :
5

So efficient. We had not secured our lock properly on our storage unit and they found it. They must check everyday We rented 3 moving boxes. Everything arrived intact. Both drivers of the fork lifts in NJ and Fl were amazing. You go girls!!!!

Susan K.  |  Expérience générale 
Évaluation :
1

Moving in the first day the lock was broken wasn't resolved for a few day , had to move to another storage unit. Had an issue with my unit being moved out with a late notice, when I went to inquire about it , it was confusing with billing and what happened, there was no notice on the change of not using a card for entering the building, it changed from no card to just entering unit number, no email or anything sent out,. So glad the move out was easy

Jeanie S.  |  Expérience générale 
Évaluation :
5

Overall it was a good experience. Judith was exceptionally courteous and professional and was always there to help when it was needed. My only one issue was that they raised the storage fees way too often. Other than that, I would highly recommend this specific U Haul facility for all your storage needs.

raymond s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy D.  |  Online Move In 
Évaluation :
5

The supervisor was great very professional

Laura D.  |  Premières impressions 
Évaluation :
1

The storage unit and location we initially reserved was sold out from underneath us. We were supposed to get a friends and family discount from the person that we know and we were told to provide his information to the person that check to see in. The individual was unwilling to apply the discount. The storage unit we were given was not fortunate to accommodate our belongings. We had to end up renting two separate units. That is not within her budget. If this is not made right by U-Haul I will be using another storage unit after the first month. I potentially have six months worth of business coming towards the storage unit. Please feel free to contact me or with someone that can help resolve the situation.

Derrick M.  |  Premières impressions 
Évaluation :
4

Jessica is the very best employee who works at this location.She multitasks like nobody can.I sincerely thank her for helping me with all my needs at the store, which included accessing my u boxes, renting a truck, moving into the storage.All the staff was very polite and helpful but Jessica was awesome.

Sehrish K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique D.  |  Expérience générale 
Évaluation :
5

Great, friendly staff!!!!!!

RANDAL J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMONE S.  |  Online Move In 
Évaluation :
5

Courtney has to be the best and has the most graciously friendly spirit in making sure everything I have ever done business with at the 3939 Gandy Blvd location for many years has always been heartfelt. If I come to the location and she's not there I would come another day or use the app to try to solve it. Wish I could give her 10 stars.

RICKY D.  |  Premières impressions 
Évaluation :
3

its very big and creepy

DWIGHT W.  |  Expérience générale 
Évaluation :
4

The units should have illumination available. Aside from this, I would rent with uhaul again

Sigidfredo C.  |  Expérience générale 
Évaluation :
1

The lack of options for individuals to dispose of their stuff when you cannot pick them up is nonsense. There is great misscommunication between departments within the company is outrageous!

Maria A.  |  Expérience générale 
Évaluation :
5

Judith was amazing

rhonda z.  |  Premières impressions 
Évaluation :
5

The people were always nice and helpful. That was what was most important. Even when it closed my account, they were super friendly.

Zachariah H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G.  |  Expérience générale 
Évaluation :