Customer Reviews for U-Haul Moving & Storage at Gandy Blvd

Évaluation :

5

Sandwiched between two hurricanes, the staff members were slammed but courteous, kind and helpful. And when I couldn't stop to top off the tank because of a medical emergency,, they understood. Just fyi, my relatively new iPhone doesn't like your app and refuses to take photos for it.

Évaluation :

5

Definitely would recommend UHaul-Tampa. Service reps were excellent!!

Évaluation :

3

The front desk clerks were complaining about a customer among themselves and were slow and distracted. I had a simple rental but it took way too much time at the front desk to get a simple transaction completed. The outside staff were great both picking up and dropping off. Very quick. I have used your Gandy location many times and understand post Hurricane Helene everyone is stressed out but that conversation should have taken place out of the current customer's hearing.

Évaluation :

4

I would not recommend using U-Haul in the future as I was overcharged. I got charged a rental rate of $39,95 and a rental charge of $39.95. The person helping me rent the truck told me this would be adjusted after I returned the truck but it was not.

Évaluation :

5

Everything was perfect. Amber Roe is an excellent professional and a nice person.

Évaluation :

5

I was completely satisfied from check in to check out.

Évaluation :

5

Perfect drop off, and agent was super about explaining the process....

Évaluation :

5

Everything was perfect. The guy who helped me, and received the trailer when I returned it was absolutely awesome. So customer service oriented, was a hard worker, and very knowledgable. I am very impressed! Ken Railey

Évaluation :

5

It's the same thing as I put previously from the pick up. "I honestly don't know what you guys can improve. It's efficient, employees are patient and kind, and they even helped me and my family on any questions we may have. Just thank y'all for everything and keep up the great work. Thank you!"

Évaluation :

1

They charged me and I had moved out

Évaluation :

4

Unit itself is dark and hard to see personal items, it was also frustrating to only be able to exit out the normal size doorway.

Évaluation :

1

They don't answer the phone or return anybody's call. They just be chilling outside and don't do anything to help the customers.

Évaluation :

5

S.O.

Évaluation :

3

Truck battery DIED!!

Évaluation :

5

How about fix the leaks instead of duct taping the roof. Most people are moving their belongings and rent an enclosed trailer because they don't want them wet, otherwise we would rent a regular trailer. Photo included in rental return.

Évaluation :

5

I would like to recognize the 2 employees that were working yesterday morning. Super helpful and courteous. Merci.

Évaluation :

1

Was charged for going 651 miles in 4 hours. Person I spoke to said it looked like human error, but had no resolution. Sent the picture of mileage, only 51 actual miles, filled with more gas than necessary and in the condition I picked it up in. Emailed and called again but haven't heard back.

Évaluation :

2

Shop closed at 6:54pm. Advertised 7pm. We stopped right in front of the location with the truck and was told by staff to log in online to make the return as they are closing shop. We tried website had issues and could not log on. Then called the customer services department. We were on hold for 5min and was then transferred to the truck department and on hold for another 20min. The lady that assisted us this time was friendly and helpful and added notes on the system to explain the above. It would've taken the ladies at the return 5min to finish the return but it was more convenient for them to transfer to the call center. If your staff want to leave on time- post closing time 30min prior to allow enough time to close up shop and handle equipment check in and drop off.

Évaluation :

4

Customer service lady in the front desk was very nice 😊

Évaluation :

4

Good and clean store just the truck I rented was smelling bad

Évaluation :

4

Friendly and helpful staff

Évaluation :

5

More counter staff would help the next customer - the location was busy between human customers and incoming phone calls

Évaluation :

5

This location is always great working with them !

Évaluation :

5

The facility is secure and well lit, the units are not well lit at all. Most of the employees are friendly, and they are all helpful.

Évaluation :

5

Great staff. Very helpful and courteous.

Évaluation :

5

Very friendly staff. The process was super easy and convenient and if I ever need the services again, I will return without hesitation.

Évaluation :

5

That guy seven is the grooviest man in the world!

Évaluation :

5

We were sent to the pickup location on Columbus or Columbia ave in Tampa and it was awful. It was supposed to open at 9 and still not open at 9:45am. As a single female I would not feel safe at this location and would not recommend. Gandy location is absolutely awesome!!

Évaluation :

5

Everyone was pleasant at the location, easy to deal with. The young men who work at this U-Haul are super sweet, kind and very helpful!!

Évaluation :

5

liked convenience of renting at the storage facility.

Évaluation :

5

Very professional and friendly employees they help me navigate and recommend what was best for. The prices and free mileage made me very happy. Never drove a box truck before and was very nervous but it was easy, drove like a car, made the move easy. Thanks UHaul.

Évaluation :

2

I don't want to use my cell phone to do 80 % of the transaction. It's annoying and I still have to wait for your slow staff that doesn't care.

Évaluation :

2

Hopefully you will not be moving while it's raining! We did and the truck had multiple leaks in the roof causing all of our things to get wet. When I mentioned this to the worker at the time of return they said they will have someone look at it. No apology or compensation was given.

Évaluation :

5

Nothing I’m 77years old the 10foot truck was easy to drive I was quite empressed thanks again for the service you provided

Évaluation :

5

Truck smelled of smoke Pulled to the right

Évaluation :

2

1- have the equipment where told it would be. 2- have the equipment checked to ensure it operates properly (A/C went out during 100 degree temps) 3- have the equipment clean. Found what appeared to be blood on the cab of the truck… and not just a little tiny spot. 4- return calls when requested. 5- when dropping off equipment actually have someone there during business hours. Waiting with several other people (it was a little after 10:00 AM) and waited over 30 minutes to finally find someone… which we HAD to find out in the parking lot. I would like a call back

Évaluation :

5

Comment above

Évaluation :

5

Smooth and easy rental. 5 stars.

Évaluation :

5

Very good service

Évaluation :

5

Amber was awesome and very detailed. She is a definite asset to your company

Évaluation :

5

Awesome customer service

Évaluation :

4

Had to ask front desk to find the unit

Évaluation :

5

I was assisted by Ms. Amber who was very helpful. She accommodated all my needs patiently and polite. A true professional. Thank you so much Amber!!@

Évaluation :

5

Uboxes got delivered to a different location due to lack of space. Was told they would be where they needed to for delivery and unloading, but staff eventually refused to move them, so hired movers had to drive further to a different state to pick up, deliver, and unload the boxes. Unacceptable from UHaul - thank god my movers were willing to work with me despite the issues.

Évaluation :

1

I paid for insurance that I was told by sale agent behind counter. She was very nice but didn't explain that there was more than 1 option for insurance. Now when I return truck clean and more gas than they gave it to me. I'm told that I owe 197 for damage to truck that I never put on truck. Sorry but I'm not happy and will be calling and writing to corporate. I have 2 witness that were there when I got truck. They never went inside back to check truck. They just send me pictures of truck outside. I believe that soneobe else used truck prior to me and now that only did they not return my money from deposit they want to charge me for something I never did. Period this is not the last you hear from me Norma Perez.

Évaluation :

3

Convient location

Évaluation :

5

Experienced an issue regarding moving in to a unit. I came into contact with a manager by the name of Courtney at the Gandy Blvd. Location in Tampa FL. She was extremely helpful and resolved the issue at hand like a true professional!! Give her some rewards and a raise please!!

Évaluation :

3

Windshield was hard to see through until I cleaned the inside. Drivers sun visor was broken. Drivers window handle was broken. Cargo area was not swept. Maybe spray some febreeze in the cab. It smelled like a homeless person lived in it. The most ridiculous thing was renting a vehicle with less than a 1/4 tank of gas and when I went back in three office was told all the vehicles are like that. Unfortunately all above the above is just what I've come to expect and accept from renting a Uhaul.

Évaluation :

4

The phone app is terrible, it is much quicker to go inside and deal with a live human

Évaluation :

5

Courtney and her team do an excellent job. They are friendly and easy to work with. Courtney is a great leader and always goes above and beyond. It's a pleasure to utilize this location. Merci.

Évaluation :

5

Courtney and crew are always great to work with. I just wish your prices were better so could afford to stay there.

Évaluation :

5

Quick and efficient, was done faster than originally planned

Évaluation :

5

Truck had smoke blowing out of air conditioner half way through the trip. Air conditioner did work, but smoke was coming out, so we could not use it during our trip.

Évaluation :

5

Staff very helpful. Thank you.

Évaluation :

4

The drop off location was not convenient at all. There was no one to help unhook the trailer. I am a 55 year old woman that had to do it myself. Also they never informed me that there was a fixed rate for a one way trip. Over 500 dollars was such an inflated price.

Évaluation :

3

Seems like the employees need a training day to learn about policy and procedures. Nothing wrong with needing a tune up or a refresher training day.

Évaluation :

4

You can have better knowledge people who can help after hours. Someone who can set things up for people who arrived late because of emergency

Évaluation :

5

Courtney and all the folks I interacted with are a pleasure. Very helpful and friendly.

Évaluation :

4

Great drivers and staff . Very happy with the service.

Évaluation :

5

Professional and personal customer service

Évaluation :

5

As long time renters we were always happy with the facilities and the customer services. Pat V.

Évaluation :

5

Nicest U-Haul location I have ever seen. The storage warehouse is huge and very clean!

Évaluation :

1

Extremely poor customer service Store opened 45 minutes late Very unprofessional staff Fuel in vehicle was not at 3/4 tank when received. Filled it over what I received it at and was still charged for fuel. Waiting for a call back from management to take care of this.

Évaluation :

5

Air conditioner didn't blow out thru dash.

Évaluation :

3

Store opened 20 minutes late. On line check in had been completed the day before but still had to wait in line with several frustrated customers. Staff was indifferent and annoyed. Not a pleasant experience.

Évaluation :

2

The staff was late to open the office on time, it generated long line in front of the entrance and delays. I had my truck booked starting from 0930 a.m. but due to the delay at 0940 I was still working on my check-in with the assistant. When I finally got the keys, the truck was not ready for me to drive away as it was blocked by other U Haul truck. Consequently, I had to go back to the office and ask for the truck to be moved away. Just after I had finally departed, the low tire pressure warning poped-up. Also, I'd like to emphasise that I remember the times when the U Haul trucks were well equiped inside e.g., with the lashing straps. Nowadays, they are completely empty and one needs to pay for extra equipment. It's something to consider for the best of the company. Other than that, it was great. Merci.

Évaluation :

2

Open on time. Office did not open at 9am, which made things very inconvenient for all customers that were aggravated and that had been waiting for office to open. If you expect customers to arrive and return on time. Then you should open on time.

Évaluation :

5

Clean but had one headlight out and rear ramp kept jamming and would not open.

Évaluation :

2

My furniture dolly was in the store. And as I was signing the paperwork, a second employee gave it to another customer in front of me and then there was no furniture , Which I had previously reserved. If it hadn't been there when I got there, I can understand, however, there's a whole discussion about how it was reserved for me in my presence. The staff were offering no real solutions. And actually helping Customers.

Évaluation :

5

Great office team!

Évaluation :

1

Talk about a literal nightmare. Booked my unit online along with my UHaul truck rental. Went inside and got my access card along with my keys to drive the truck. Went and filled the entire truck, drove to the storage unit to swipe my card and it says "temporarily locked out". This is at 8pm in the rain after moving all day. I called CS and was told there was nothing that can be done until they open in the morning. Had to extend the rental until the next day to be able to get inside the unit. Literally sucked nor was I ever offered a discount.

Évaluation :

4

The manager Courtney was exceptional. She exemplified customers service. She is the best asset of your company.

Évaluation :

4

Take customers to the unit to show them exactly where it us located, they might want something closer to the door, or bigger

Évaluation :

5

Amazing staff, super friendly and easy to work with :)

Évaluation :

3

I hated to mark no, to the staff being friendly and helpful but everyone but one person was great. On Friday July 5th I went in to clear out my unit and talk to the clerk at the desk to tell her we had lost the keys to the lock and wanted to know how we can get into the unit. She pointed to her pencil cup and said to call this number. My vision is not very good so i started to pick it up to see it more closely to read it when she grabbed it and said she would read it. She read the number and as i was entering it into my phone thinking it was the storage manager I had tried to contact, she informed me that it was a locksmith. She further informed me that it was the least expensive locksmith in the area. I was a bit miffed that she would not explain that i needed a locksmith, rather than giving me a phone number with no explanation. The next day Saturday the 6th, i had a locksmith i contacted, meet me at the unit who was 30 dollars less expensive who cut off the lock. We emptied the unit and I spoke with the storage manager who was just wonderful and helpful. When we closed out the unit the clerk was also friendly and helpful. It is terrible that you have one bad employee ruin the experience when everyone else is just terrific.

Évaluation :

5

Thank you Courtney

Évaluation :

1

Had to close my unit due to ever increasing rent along with damage to possessions and things at the facility were always dirty or broken. The security login and sliding door were broken for months and still were upon my checkout

Évaluation :

5

The whole facility is kept very clean. Staff is friendly.

Évaluation :

1

It took me 45 minutes to check in and i had to scan my license and provide an address 3 times. In addition you require a contact person other than me which was my wife but you cannot have a contact person with the same address which makes no sense

Évaluation :

5

Ms. Courtney has extended outstanding customer service support during my 4 year experience @ the S. Gandy location. I recall when she accepted the mgmnt position & she's never changed being polite, caring, & a real professional, greatly appreciated. Ms.Jemecia, you've been awesome, along with Ms. Judy & Amber, keep up the good work.

Évaluation :

5

Everything about this experience was excellent. Helpful staff, availability of appropriate inventory, clean and climate controlled.

Évaluation :

5

You guys do a good job and the price is reasonable thanks for all you done keep up the good work

Évaluation :

5

Excellent facility at an affordable price.

Évaluation :

1

The manager there Courtney was very rude and made me feel like she judged me as soon as I walked in the door and I she would notice her hiding around corners watching me and then when I go to say something she duck and take off and then come up behind another corner and then she called the police to have one of my guests that was helping me move trespass off the property when then I had to put all my stuff in my storage myself and I was hurt in the process

Évaluation :

5

GM was amazing!

Évaluation :

4

After eight years the customer service was exceptional. Merci.

Évaluation :

5

I had absolutely zero issues with this facility throughout my time renting a unit. The staff made it very easy to get started and to close out upon clearing my unit. The easy access to the facility and multiple options to park were very convenient. There was always plenty of dollies to make transporting heavy items back and forth a breeze. I love the donation area that allowed me to drop off furniture and clothes that I no longer needed. Overall, great staff and great spaces. 10/10 would recommend.

Évaluation :

5

Amber, the Storage Manager closed out my account after over 2 years and she was very gracious and helpful. I would recommend this location and the staff at Gandy U-Haul for your storage and rental needs.

Évaluation :

5

I had a great rental experience... I was able to rent the truck and the space online: it was quick and easy and made the entire process very smooth. Your staff was helpful and informative. Very please with my experience.

Évaluation :

5

Courtney, your representative for customer service was excellent. She understood my needs and I was in a storm because of a lot of problems with my health, etc. And she was so kind that I don't think I'll ever forget her name. Representative and what an asset to your company!

Évaluation :

5

I have been there for few years now and l like that the maintenance and service is always consistent and up to par. Staff is very professional, friendly and helpful.

Évaluation :

5

Amazing staff, clean facility and happy with my service. 5 stars all around!

Évaluation :

5

They went out of their way to help me find the right storage unit and everything we needed

Évaluation :

5

Very happy with the entire experience, the online process and the very helpful attendants that assisted me when I got there.

Évaluation :

5

The whole team is outstanding. I'd like to specifically recognize Julie and Courtney as they are both truly outstanding people. Thanks for everything.

Évaluation :

5

Great people, excellent service, patient, helpful, positive business attitude, with a friendly touch.

Évaluation :

5

This is not the closest U-Haul, but I go there because the staff is so much nicer and more helpful than at other U-Hauls I have used

Évaluation :

5

Very clean. Easy to access. Staff super friendly and always willing to go the extra mile to help! Fortement recommandé!

Évaluation :

5

Thank you to Amber for making this a great customer experience for me!

Évaluation :

5

Great employees and the business was very helpful and accommodating. 10/10 experience!

Évaluation :

5

Really loved being able to use the carts and how many were available. Having a loading area indoors was also great! Staff was friendly and the place was clean and cool.

Évaluation :

3

My billing cycle ended on 9 Feb 24. A week later I closed my storage unit. Considering it's still three weeks left before the next billing cycle and the unit is listed as available on the Uhaul site, I think it fair for the payment to be prorated. Please assist me with this matter. Thanks

Évaluation :

5

Great overall. I had 1 issue during a hurricane where some roofing and looked like tar got on some boxes

Évaluation :

3

The sliding doors are not opened at 7am they are closed way b4 10pm and I asked the other day can they open sliding doors took almost 40 min to open them and it was 9 30 am when I got there!

Évaluation :

5

Courtney was fantastic, she answered all of my questions and was able to keep the most friendly attitude even with her location being incredibly busy!

Évaluation :

3

The only door available a vast majority of the time was the single door, the double door was out of order with cardboard boxes blocking it off and "do not use" written in marker on them.

Évaluation :

4

Excellent

Évaluation :

4

We rented for two years and 95 % of the time both restrooms would be locked, the ones nearest to our storage unit and as a senior citizen it was unfair to have to walk to the front office every time to use the restrooms. Within one year our storage unit rate increased twice. As a long time u-haul customer/ renter you should have a code for the restrooms to accommodate the people who are actually paying the bills for your u-haul establishment to exists.

Évaluation :

5

I feel extremely blessed to encounter some really spectacular representatives of this brand. And I am grateful to say that I have been helped by these people going beyond their job description to get things done. This company has some really good employees that I pray are respected and taken care of by this company.

Évaluation :

5

We have nothing but praise for the crew and facility at Uhaul Gandy Ave. They have been so positive and helpful while we were storing our things there. We're happy to give them an A+ rating. It's the easiest place to use; drive up near our unit, easy access to rolling carts to move belongs and we appreciated the smaller units available. Merci.

Évaluation :

5

Excellent experience!! Thank you!!

Évaluation :

5

The unit assigned was not in good condition (ceiling tiles broken and falling, carpet dirty and stained. We saw an employee passing by and showed her the condition and she promptly assigned a different unit in much better condition. She was very attentive and made sure we were taken cared off. Overall we had a great experience with the staff.

Évaluation :

5

The lady manager runs very well the facility. She efficient effective professional and knowledgeable. She made a significant customer experience for me as notice other U-Haul facilities are not run as well.

Évaluation :

5

The manager Courtney was fantastic and extremely helpful your company has a great crew working there

Évaluation :

5

Highly recommend this location. Everyone was so helpful, polite and knowledgeable. If we have the need for storage in the future we will be back to this store. Thank you for still caring for your customers.

Évaluation :

3

We did not appreciate the rate hikes, and the worst experience was the day that we removed the units. We had movers hired, and the employee in charge did not open the locks on the double doors for over an hour because he was busy with truck rentals. There were two other people trying to also move. One woman waited for over a hour. It was ridiculous. The doors were right outside the desk where he was checking people in, yet he would not take the thirty second to unlock the doors. Very frustrating and rude. Overall, the facility is nice and it's clean. But even when we went back after the units were cleared to have the contracts closed, it took a long time. Just a very inefficient front desk. Very very close and inefficient.

Évaluation :

5

Merci.

Évaluation :

5

Staff was very friendly and helpful

Évaluation :

1

The general manager held my unit hostage from my boyfriend stating that she wouldn't give him any information on the unit until he paid the month in full of almost $200. The due date was one day before. She then refused to give him any information as he was not listed as a "user" of the unit. So it was okay to extort him for $200 but not give him a map to the unit's location. I was very sick with 101 fever and had to appear to grant him access. The GM then said she would change my address for me as it was an out of state address when I first moved into the unit. She only changed the street number of my address. She didn't change the street name, city, state or zip code. This has been my experience with the staff ever since I began renting the unit 2 years ago. I would NEVER recommend this place. The staff claims to be protecting the facility but in fact, they're only interested in making money. If the manager had any conscience at all, she'd refund the whole month that she charged me for 24 hours of use. But I doubt she will as she has never been helpful or friendly.

Évaluation :

4

The storage area was great. It just got too expensive for us.

Évaluation :

5

The Representative who helped me that day was so helpful and kind!!