Évaluations des clients U-Haul Moving & Storage at Gandy Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Gandy Blvd

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Rhodnell G. le

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Great staff

Kirstyn C. le

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Le client n'a pas laissé de commentaire.

Lorna M. le

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Rude staff! Overcharged !!! Sheet said the tank had over a 1/2 tank of course in a rush and it actually only had 1/4 tank. We paid 26 dollars to travel 30 miles . We told the staff and looked at the mileage- this location is a complete SCAM and rip off!

Karen G. le

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staff was great - check in was super easy

Katherine M. le

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I called uhaul and extended a day over the phone. The woman on the line said it was extended and good to go, I just had to call them as soon as they opened to confirm with scheduling. At 7 I was told I needed to return the equipment. I explained I extended with uhaul over the phone, they said that didn’t happen, I had to return it immediately. Why did this happen? What if I returned it at a different location? What if I extended and then I was out of state?? Risky. Anyways. $46 and I didn’t even use it. Plus a gas charge for driving it a mile up the road to my home. A Waste.

Salvador M. le

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Le client n'a pas laissé de commentaire.

JILL W. le

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Le client n'a pas laissé de commentaire.

Kyle H. le

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Exactly what I paid for. No complaints, no issues. Friendly service, prompt contacts & updates, and delivery on date as promised. Thanks!

Clifton T. le

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Rented a truck on 10/13/2019 (for 4 hours). I literally picked up a couch and rented the truck for less than 4 hours. I bring the truck back and have an Uber waiting to pick me up and I tried to hand the keys into the person in the office. The person in the office instructed me to go outside and look for the person checking in the vehicles and I could not find them. I explained to her that I'm dropping off only and provided her the keys and she threatened to charge me additional charges if I did not wait. I left the keys with her and a couple hours later, the Uhual center charged me an extra $170.00 for some bogus damage that never occurred. This place is very sketchy .... avoid - - definitely go to a different U-haul center, as I've never had a problem with a different place.

Tina G. le

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Le client n'a pas laissé de commentaire.

Marissa F. le

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I had extensive issues with this location and their horrible communication regarding the movement of my UBox from this facility and into a new warehouse. It was so bad, in fact, that I took it upon myself to reach out to the corporate level for assistance. I should not have had to do this. Then, the location in Medley, Florida where my Ubox was shipped is run by a very rude and abrasive women who insulted my neighbor multiple times when I advised where I lived. She continued to complain her truck was towed from my neighborhood in the past and that the area is terrible. How insulting!!! Additionally, when my box arrived yesterday a hole was punctured in the side and I had damage on a lamp that could not be repaired. Would NOT recommend this service. If not for the corporate office assisting me directly and the regional UBox person helping (who did a tremendous job) this would have been even more of a mess. I surely hope I am compensated for my damaged item and don’t have to wait months and months. Never again.

Charlotte B. le

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Checkin and checkout were easy and efficient Thank you

Michael F. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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The drop off U-Haul dealer was also excellent!

lee s. le

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Thank you!

Aaron B. le

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Le client n'a pas laissé de commentaire.

PETER D. le

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I had a great experience.

Nannette L. le

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Le client n'a pas laissé de commentaire.

William L. le

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check in was a little slow

Ann-Marie H. le

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Our U-Haul Customer Care Representative (Callie Thompson) was outstanding! She was on-time, dependable, professional and accommodating to our special request for same day service - she went the extra mile to help us. She was also friendly and a joy to work with. Her ability to maneuver the box in tight areas was very impressive and she made it look easy. Based on our experience with Callie, I wouldn’t hesitate to use U-Haul again and recommend it to others.

AL P. le

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Le client n'a pas laissé de commentaire.

John G. le

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Le client n'a pas laissé de commentaire.

Kevin R. le

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Le client n'a pas laissé de commentaire.

Johanna A. le

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The drop off after hours service is terrible. I wouldn't recommend this company nor sevice to anyone

Nicholas H. le

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Le client n'a pas laissé de commentaire.

Marquis G. le

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They picked up the Ubox early and dropped it off almost a week later. Staff was very rude here in Everett. Took off work to unpack the box and box never arrived. Called up multiple times and no one could tell me where the box was and why it was late. No one in the company took ownership. I will never use uhaul again. Worst experience ever

Cynthia C. le

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Le client n'a pas laissé de commentaire.

Leslie O. le

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The young man who checked me back in is always so polite and professional!!!!

Marcelino M. le

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Le client n'a pas laissé de commentaire.

maiyen S. le

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I had a good experience picking up and returning. Thank you!

Cozee S. le

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CONFIRMED reservation not honored. "Express Check-In over 1/2 hr. Offered unit with stair access ONLY. Doesn't work for 70 yr old woman. Just didn't care. GM refused call. Cried all night.

Peter L. le

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Storage is too expensive, no elevator to second level, very poor lighting. Local competitor is half the price, for a larger and taller space, with better lighting, and two elevators. Good bye!

Mark U. le

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Great service by the U-Haul team on a Sunday!

Antonio C. le

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Great service, Anthony

Brandon M. le

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Le client n'a pas laissé de commentaire.

Jim H. le

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excellent customer service

Ronald B. le

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Stored our R/V for over a year, sorry to see you getting out of the rv/boat storage business. Thanks for the past year,good luck with your future plans.

Willa E. le

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Great.

Donald T. le

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Thank you

ELAINE T. le

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I had my storage unit for three years. It was affordable, clean, and convenient to where I was living. My monthly payment was automatically paid using the credit card I gave them.

ROBERT M. le

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Counter person was great

Patrick B. le

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Only negative is the 7pm close for a regular customer. Not worth paying more for extended hours but maybe regular rate could be 8pm. Otherwise everything great.

Reed T. le

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All good

Anthony F. le

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Appreciate the cleanliness of the facility

TAFFY W. le

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It felt like I was in hades even in the winter because there’s no air flow and no lighting in the storage units and the fact that your temperature was set on 80 degrees year round.

Fritz S. le

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It was a lightning strike that kind of made it so access was I'm available during the after hours for a couple weeks of the than that it was great

Linda L. le

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Very easy to sign up. Great service!

Jill G. le

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Only thing I would recommend is that the Bay door for u-box's only be indicated on outside bay doors so when backing in for picking up or dropping off things for pick-up workers don't close bay door y

Miguel R. le

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Super convenient!! All the employees were very nice and helpful. This is a one stop shop for all things needed to move, including storage! So impressed by this major company.

Michael B. le

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Lacey was phenomenal, she understood the time constraints I was under and did everything she could to help me and my family. The rest of the staff was great i will recommend your business to everyone.

Amy E. le

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Extremely helpful (esp. Assistant manager Christopher). Accommodating with our move and getting us the access and everything we needed. Highly recommend.

ALICE C. le

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Great employees

Donald T. le

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I am pleased with my experience thank you

Ashley M. le

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My only concern was those that were not swiping their key to deactivate their units. So the alarm was constantly going off when someone opened their unit.

james b. le

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Busy business .. many customers .. prompt efficient service!

Jeffrey S. le

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A great experience. Lacey and the rest of the staff truly understand what customer care is.

Himaiya L. le

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My entire experience was perfect. Everything was explained to me in detail and everyone I spoke with was extremely professional.

Diana F. le

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Great experience

CHRISTOPHER J. le

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Super clean and super secure! I will definitely recommend this facility to friends and colleagues! Thank you for 3 years of storage service!

JEFF W. le

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Thank you!!!

Julie M. le

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Great experience from storage to ubox rentals.

Tara Beth L. le

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Wonderful customer service!!

Sandra J. le

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The Staff was very friendly and helpful. Showed professional services.

Aaron R. le

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Didnt visit facility. Was very happy with both ends of my u box experience

Carolina S. le

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The uhaul storage box service was excellent, convenient, and well priced for our budget. Thank you!

Eli R. le

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Gerald A. le

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Everyone was very knowledgeable as well as very polite

Todd R. le

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Excellent 5*

Raymond V. le

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I was very satisfied with the experience. The staff who helped me (Christopher and Samantha) were great, Storage Manager Lacey was awesome. See my Yelp review. Driving 1100 miles sucked. You didn’t.

VIVIEN P. le

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Chris and everyone there were extremely helpful, considering that I returned twice feeling that I may not have rented a big enough space. They listened to me and showed me various options.

Melissa D. le

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Easy transaction great customer service! Not to mention the great prices they have.

Joseph Peter G. le

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The manager of this site was excellent. She was attentive and understanding to my situation. I did appreciate the service provided

John H. le

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It was a fast and easy experience. I couldn't be happier

Erroll A. le

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We had a unbox delivered. We did not come to the facility. Thanks to Amanda the order was cancelled because of Erroll being hospitalized

Carly B. le

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Outdoor staff unfriendly and parking lot had way too many trucks, trailers, etc. where it became hard to navigate. Not a lot of places to park to unload truck at unit.

Samone m. le

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I recently changed units due to my resident location. I noticed that the U-Haul climate controlled area is much hotter than my new climate controlled area. That is my only recommendation for change.

Marge D. le

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All is good.

JEFFRIE V. le

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Great team members, friendly service

Naarsha J. le

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Costumer service was awesome, storage and insult very. Convenient ,wouldn't change or recommend anything just perfect

Jonathan R. le

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Natanael was extremely helpful both when we visited to see the units as well as when we came back to rent. Great customer service@

DONNA B. le

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The UHaul storage was clean and well maintained. Could use more docks in the back as it was always busy and had to wait frequently .

CYNTHIA B. le

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No additional comments

anne n. le

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Judith is a GREAT employee. So friendly, thoughtful.

Hai P. le

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Very friendly and helpfull. Thank you very much Mr Natanael , Mrs Callie...

TODD S. le

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Good storage with climate control.

Valerie N. le

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Lacy the staff that helped me was excellent in getting me registered and giving me the tour of the facility. I thought the storage unit was clean and ready to go. She conveniently placed me close

Denise S. le

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NA

Harvey H. le

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I think over-all you provide a good product. I will come back when I return to the area.

Hai P. le

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Very helpful and effective. We’ll come to U Haul for next move. Thanks very much Mr Natanael Marquez and Miss Jean Baptist. Hai Pham

Jennifer R. le

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Samantha was a great help. The process was quick and easy.

Richard F. le

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the young woman sales associate who assisted me did a great job

Melissa J. le

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Its was easy

Nicole D. le

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When the moving service arrived to pick up the ubox, it was not ready and had to be pulled from the back while they waited.

craig d. le

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The Yung girl at the desk was very polite and respectful she did a wonderful job

MICHAEL M. le

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you need more customer service reps. Waited on line way too long. Glad you are busy, you need to hire more help.

Gunther L. le

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Super helpful and courteous staff!

RAYMOND C. le

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Everything was great!

LAURENE C. le

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Clean and secure

omar m. le

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Positive experience at very reasonable prices. Pick up and delivery drivers were knowledgeable and pleasant. Will use again in the future if the need arises.

Kathleen W. le

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none

VICKI S. le

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Staff were consistently knowledgeable, professional, pleasant and understanding of life challenges. I highly recommend the use of the Gandy Blvd, Tampa, FL location without reservation!

DANIELA T. le

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👍

james w. le

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All staff very professional.

Tracy B. le

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Easy rental process and easy access to storage. Clean and climate controlled. Great price.

CATHERINE R. le

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N/A

LYNN M. le

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Price increase on an auto deduct account was too much.

Richard R. le

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Thank you

Robert B. le

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U-Haul experience was acceptable once I arrived, but not so when I made all the arrangements on line and by phone for my son to be the proxy on my way back to town.

Dennis B. le

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Many new storage facilities have opened in and around the U-Haul location and at a much much lower cost. The U-Haul facility is old and dirty and very expensive and you just raised rates.

Alan B. le

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everything u-haul said they would do was on time. would use them again

jim h. le

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Fantastic service could not be any happier.

GEORGE M. le

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Our U-Box was delivered and picked up again on time from friendly and helpful staff. We did not visit this facility. The box had a hole punched into the side of the box inroute and water stained boxes

RICHARD C. le

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Thanks for everything and thank you Tina for doing my storage reservation. I know she isn't around anymore but I want to thank her for everything and all the staff for the help to make it possible. 😊

Jeff G. le

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Both our U-Box Delivery drivers were friendly and professional and gave us great customer service.

Luz V. le

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I rented 3 U-box in NYC to move to Sun City Center, Florida. All the facilities that I dealt with were clean, the staff was very accommodating, and I was happy with the personal service.

edward r. le

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Service was good

gary r. le

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Great staff - My Ubox was too low to the ground when hooked up to my Nissan Rogue. We decided to have it delivered to my home instead. They delivered in a timely manner and picked up the empty box.

Cheryl C. le

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Friendly staff ans very helpful.

Ronald S. le

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We used U-Box containers that were shipped to, and delivered to us from this location. Our delivery driver was a pleasure to work with. Friendly, hard working and personable. No visit to facility.

Mark B. le

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U-Box delivery driver was awesome! Very patient and flexible. She deserves a raise!

James E M. le

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My only complaints are with the call in center. Long wait times to speak with someone, then being transferred multiple times to speak with another person to arrange pickup of U Box.

barbara w. le

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With the exception the pod was 2 days late, all the rest of experience was great. I am retired, so it was not too inconvenient, but if I was working I probably would be upset.

Darryl H. le

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Very good WorkeWorkers

Bill K. le

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I want to personally thank Arelis. She personally delivered the U box to our son's new condo in Northern Tampa on September 7th. She was extremely helpful, Pleasant, personable and professional.

Dave C. le

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Apparently you limit words. But your facility was awful from the beginning and I will never use uhaul again.

giancarlo b. le

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Storage boxes blocked access to the unit. Staff at this location not friendly or helpful.

Vicki T. le

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Never had a problem at all. Awesome service!

Tina V. le

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Amanda and the other staff members were super friendly and helpful

susan m. le

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I had several problems with the main customer service number and was very frustrated. The people at Gandy Blvd were awesome and absolutely trust them! Would use them again!

nicholas c. le

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This facility has extremely poor customer service. Our U Box delivery driver arrived late and when we expressed our concerns to both her and the manager, they were rude and unhelpful.

JOSEPH M. le

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Ubox made this moving experience the worst I’ve had in 23 years of military moves. No central communication. Call center after call center.

Christina F. le

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Absolutely horrible! On hold for over 1 hour. Delivery of boxes was almost 2 hours late from end of window with no one calling me. refund should be given. Totally unexceptable.

Cheryl C. le

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Staff were very friendly and helpful.

sandra n. le

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Easy return, very appreciated

WILLIAM/KAREN A. le

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Great facility and people to work with over the past six years.

Madeleine K. le

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The guys did a good job, were pleasant and helpful Thank you.

Gildardo H. le

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Everything, very, very nice... thanks, excellent staff.

Kelly H. le

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I did everything online, never saw the facility.

Spencer M. le

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Thank you for the excellent customer service.

Joshua W. le

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One lady wasn't very friendly and told me the U-box wouldn't be ready... However, I called the number for the center earlier in the day and they told me I would be able to pick it up at 0930.

Amanda M. le

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U-box units were perfect for my needs! Amanda who delivered and picked up the units was professional and friendly! Very happy with my experience! Would recommend to anyone looking to move!

gerry m. le

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No complaints

peter d. le

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Great way to go. Very happy 😁

Monica S. le

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Amanda was extremely helpful and considerate when dropping off our UBox! She did and excellent job and definitely made the experience even better.

DANIELLE L. le

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Great experience with the staff!!

KIRSTEN O. le

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When you have a manager who is lazy, and has poor customer service skills, what kind of model is that for his employees?

Barbara C. le

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I could not say one negative thing about the team that I dealt with. In an unfortunate situation at a bad time in my life, the team showed nothing but professionalism, compassion and understanding.

ALFREDO F. le

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Very dirty storage. The staff is lazy. Poor customer service.

ALFREDO F. le

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Filthy dirty, horrible customer service! Went rob extra space storage

Laura H. le

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Very friendly and efficient staff

KIRK D. le

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The costs changed frequently resulting in my finding another unit. As a customer for 4 years the value for the unit just was not worth staying

Michael W. le

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Very helpful staff. Good prices.

SCOTT H. le

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Install a keypad access at the gate. Get rid of the fob.

ELOISE H. le

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Staff knowledgeable and always ready to help. Facility secure, clean and pest free.

michele S. le

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My 26 year old was yelled at and told to stop talking by Jamaican woman in office after we explained that we were on phone over 3 hrs trying to find out what’s going on, account wasn’t accepting zip

TRACY W. le

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The only area I felt needed improvement was the wait time when I had a question. EVERY single time I had to stand in line it was a MINIMUM of 25 minutes. The staff was very friendly and capable.

DAVID T. le

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Exactly what I would expect. Friendly, convenient and secure.

JACKIE W. le

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Thank you for everything.

CHARLA T. le

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Thank you u haul!

Pedro R. le

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Want to commend Manager Maite for friendly and efficient service

Omar B. le

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Amanda S. did an excellent job in delivering and picking up the U-Box!!

RONALD B. le

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Had an excellent experience