Amazing experience. They went above and beyond to assist me in my needs.Christopher H. | Premières impressions
Customer Reviews for U-Haul Moving & Storage at Gandy Blvd
Pour nous contacter
Tampa, FL 33611
(NW corner of Dale Mabry Hwy and Gandy Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Kimberly was EXCELLENT in helping me with my storage needs!! Discussed my options, showed me units, super friendly I was extremely tired from a 1 290 mile drive with a 20 ft truck so it was super appreciated, TksDan B. | Premières impressions
The employee was too busy to check me in so she said, "I'm alone here, so I can't check you in. Go to UHaul.com to check yourself in." I asked where I should park and she said, "Over there somewhere." The on-line process worked fine. Recommendation: consider adding a second person during closing or pay a premium to the solo-closer.STEVEN L.
Le client n'a pas laissé de commentaire.RANDY K.
Le client n'a pas laissé de commentaire.Judy S.
Le client n'a pas laissé de commentaire.Larry L.
Great ServiceWILLIAM B.
The rep was very friendly and informative making sure I understand payment, location, and proper use of the facility. Totally what I expected! Great jobTERRY W. | Premières impressions
First, the keys in the lockbox weren't for the truck in the app. The woman inside was extremely rude and short with me, as if I were bothering her while she was working. The equipment rented wasn't in the truck. I was finally able to get my truck I rented, with equipment, 2 hours after the scheduled pickup time. The only one who was polite and did his best to get it all right was Eli. I'm grateful he was there to help out, otherwise who knows how long until I actually got my truck.Colleen B.
There is a air conditioning unit above the unit that dripped on our belongings.LYNNE W. | Expérience générale
Le client n'a pas laissé de commentaire.Donna F.
The return process with Krystal was smooth and flawless. The check-out process was painful. The employee I was working with was snacking and couldn't be bothered to help me check in - clearly my presence there was interrupting her snack time and she was not pleased and not gonna do anything â€œcustomer serviceyâ€ to get me on my way. It took me more than 20 minutes to check in which seems excessive when I had already pre-loaded my info.Jeremy K.
Everything went well. I don't see any improvement requirements.Daniel C.
Le client n'a pas laissé de commentaire.John H. | Expérience générale
Le client n'a pas laissé de commentaire.Frederick J.
The staff at the drop off site was extremely fast and nice. My BEST experience at any kind of drop off site.JOSE B.
It simply takes TOOO long to check-in and pick-up a truck at this location. I reserved a 26', got there at 8:20, and it took 35 min's to check out my reserved truck----and I was only behind one other customer. It's one thing to wait that long...it's another for the personnel to not acknowledge how long it took. The guest in front left their ID (which I found) so she had to run outside and take care of that, my dolly wasn't ready, so she had to go outside and do that...it was quite irritating. I've rented way too many Uhaul's at way too many places for it to be that clunky.STEPHEN E.
Le client n'a pas laissé de commentaire.Bryan H.
Easy pick upJanelle G.
Le client n'a pas laissé de commentaire.RONALD S.
Employee tried to say it was my fault for improper mileage entry and my bill would have been 12 000 dollars. Rather than say it's a mistake she was snippy and said â€˜I was supposed to answer a text and go to website from uhaul.Jeffrey A.
Le client n'a pas laissé de commentaire.Jessica G.
The owner was very nice and courteous. She presented good communication with the process and answering questions.MICHAEL A.
Le client n'a pas laissé de commentaire.COREY A.
The rental went very smooth and quick. Very pleased.DAVID B.
Very satisfied. The young woman who helped us was great and very knowledgeable. Great employee.john L.
Le client n'a pas laissé de commentaire.JULIE M.
On Thursday, December 30, I reported that someone used my e-mail address and account to reserve a uhaul in my name. I called customer service and reported this information. I also cancelled the reservation and deactivated my account. Now, I see that someone still used my name and account to reserve and pick up the uhaul. I am extremely frustrated that this happened since I was told that it probably was just an error. Obviously, someone is hacking your accounts or you are allowing people to fraudulently reserve uhuals under other peoples identities. I will not be responsible for any part of this transaction.WILLIAM H.
I was very surprised I could not get a refund for the numbers of days I did not use the storageMELVIN P. | Expérience générale
The young lady who helped me with my situation and concerns was very professional and handled everything efficiently. She walked me through the process of checking in and out after she taught me the way to my unit.john l. | Premières impressions
I drove approximately 30 miles total and when I filled the gas tank the total was $39.00. I admit I forgot to check the gas because I was told it's on full and bring it back full. The manager at the time was to busy to check me in so I could discuss this with her. I waited 45 minutes to return the keys and nobody was available. I had to put the keys in the night return because the store was closing. I will not use Uhaul again. There was another customer waiting that had a truck full of furniture and the transmission on the truck was faultyâ€¦There were many trucks there but they refused to give him a different truckâ€¦ they proposed putting them up in a hotel until the next day. He was very upset. I understand shortages on labor due to Covid. It was obvious this was part of the problem. But there was no excuse for me waiting 45 minutes and not seeing a customer service rep.DAVID L.
The "manager" stated she was not familiar with the UHaul system as she was attempting to help a customer. The only front desk person available then had to deal with a difficult customer and help the manager try to help another customer. Judith pulled it off though. I think she should be rewarded in some way More training needed for the manager. I had a perspective employee with me. They would not fill out the application because of the management style.dorthy B.
My experience was still excellent and very pleasent. But, unfortunately the pick up truck I rented was not properly maintained. The inside wasnt very clean. Not vacuumed or wiped down. The tire pressure before I left my U-Haul location was 29-30 psi. Way too low. There was no oil fill cap on the truck, including the oil level being much too low. (About half a qt low). The truck showed the "Oil Level Low" icon on the dash not even five minutes into my drive home. Other then those small hiccups, the truck ran/drove flawlessly. Krystal was amazing and so understanding! I will still be using U-Haul for all the future needs! Merci.Jeremy W.
Le client n'a pas laissé de commentaire.Timothy H.
Le client n'a pas laissé de commentaire.Erdal M.
Le client n'a pas laissé de commentaire.lioubov T.
Le client n'a pas laissé de commentaire.Anthony P.
Le client n'a pas laissé de commentaire.Anthony P.
The truck was clean, but very old and the transmission and engine sounded shot. I drove it as carefully as I could. Also, the mpg was less than 12CHARLES E.
Le client n'a pas laissé de commentaire.Harvey H. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick F.
Le client n'a pas laissé de commentaire.Sabrina H. | Online Move In
Excellent customer support!Thomas Z. | Expérience générale
Kimberly was incredibly helpful, kind, and supportive, helping with supplies and information to prepare me for the move. She went above and beyond! My return visit on moving day was also very pleasant! The facility is very clean.Betty K. | Premières impressions
The lady that assisted me had a terrible attitude, the truck was in disarray - the tailgate was pretty much falling off and the entire truck had damage all over it. Should NOT be lending that vehicle outJOSHUA W.
Fine StaffThomas Z. | Expérience générale
Le client n'a pas laissé de commentaire.SHIRLEY D.
We have had a u it here for many years and Kimberely has take very good care of us! Would highly recommend! Very clean!!!CHARLES O. | Premières impressions
Please point out to the folks booking a truck that it does not give you 24 hours unless you requested it . That would save a lot of people from being disappoint when you have to truck to give them that they have reserved and sending them all over the city to find another.LISA C.
Le client n'a pas laissé de commentaire.James W. | Premières impressions
Le client n'a pas laissé de commentaire.Marianne O.
Love this location and the men working outside are extremely pleasant and helpful. Inside personnel are a mixed bunch. Some lazy and rude and some extremely professional and helpful.LESLIE O.
Le client n'a pas laissé de commentaire.Melissa C.
thank you so much for all your help! you guys were amazing!MIGUEL M.
Le client n'a pas laissé de commentaire.Janine R. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa C. | Premières impressions
Le client n'a pas laissé de commentaire.BRENDAN O.
Le client n'a pas laissé de commentaire.michelle t. | Expérience générale
Le client n'a pas laissé de commentaire.Cory K.
Have the A/C work in the truckGregory G.
The experience at this location was good, but overall my experience with uhaul was not good. We had a reservation at the location at 66st in Pinellas park and they called and said that they could not get us the truck. They reserved one in st. Pete on Gandy. We went there and they didn't know anything about it and sent us to the Gandy location in Tampa. They got us a truck but we were now about an hour an a half late. We had also wanted the truck for 12 hours like we originally had asked for instead of six. They agreed. However when we returned it we were told that we would have a late charge. We also could not check the truck in after hours. We tried for about 45 minutes before giving up. The codes that they were sending us would not work. The Gandy location agreed to remove the late fees and the fee for not checking in. Samantha especially was very kind and helpful. But, my overall experience with uhaul was not pleasant and very stressful.SALLY T.
Le client n'a pas laissé de commentaire.JOHN P.
Overall, this was a great Uhaul location! The staff took pride in their store and were very enthusiastic about customer service. My paperwork was done quickly and the techs hooked my trailer up safely and professionally. Th even saved me money by making sure I got a military discount which was very appreciated.GREGORY T.
5 étoileAlexander S.
Some of the hallway floors were really rough to roll the carts on—causing items to fall off the cartSARA R. | Expérience générale
Le client n'a pas laissé de commentaire.LORENZO N.
Le client n'a pas laissé de commentaire.JEANETTE G.
Le client n'a pas laissé de commentaire.NICOLE S.
Excellent customer serviceAkikya H. | Expérience générale
This location really needs to service their vehicles. We were driving for maybe 20 minutes and saw the low oil indicator came on. I checked out a pickup that had trash in the bed. I was picking up furniture and luckily none of the oil that was in the bed of the truck stained my furniture. There is absolutely no reason I should be picking up soda cans, bricks, or oily canisters out of a rental truck that wasn't cleaned or serviced prior to pickup.JAQUELYN R.
Le client n'a pas laissé de commentaire.ROGER F.
I only left because they raised the prices.Donovan W. | Expérience générale
Le client n'a pas laissé de commentaire.GARY F.
Le client n'a pas laissé de commentaire.MARCUS V.
Le client n'a pas laissé de commentaire.NICOLE S.
Le client n'a pas laissé de commentaire.TODD P. | Expérience générale
Le client n'a pas laissé de commentaire.HARVEY H.
Very nice person I did a good job taking care of meGEORGE M T.
Professional and polite staff.Rick D.
All Team Members gave me amazing Customer Service.OWEN J.
The car transport tie down strap was not working correctly.FRANCISCO P.
Courtney is so amazingNefthali P. | Online Move In
Le client n'a pas laissé de commentaire.JEVON J.
User interface of site and application. We got a lot of stress by messing 10:30 pm and am. It should at least check if user really want to schedule pick up in after-hours. Or make explicit selection between pm and am like in iOS interface for setting alarm.RUSLAN P.
Everyone I talked to was very professional and helpful. Easy experience.Madison V.
Le client n'a pas laissé de commentaire.ALEXANDER H.
Louis went above and beyond to install my hitch quickly, even while being understaffed, and very busy. Thank you for accommodating.Billy W.
Le client n'a pas laissé de commentaire.Barbara V.
I reserved furniture dolly. and a 2wheel dolly but when I got there they didn't have any available but if I would purchase them they were available. a real scamAndre T.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.ROLAND S.
Le client n'a pas laissé de commentaire.Chet O.
It was really really busy. So the process was slow.KELLY O. | Expérience générale
Nothing that I can see- everyone was so nice and helpful- including navigating thru the app and text messaging features!Patrick C.
When I called to let them know I wasn't going to be there before they closed at 7pm and my son was going to pick up my key, the person that I spoke with did not give me accurate information. He said that my reservation showed that it was confirmed for that location and my storage unit would be up some stairs. Neither was correct. When I attempted the after hours drop off through the app, it was identifying a completely different location and my storage unit was, in fact, on the ground floor.COLE F.
Le client n'a pas laissé de commentaire.Nicholas J.
It was really busy, so the line was long and a lot of waiting, cutting into my moving time.Kelly O.
Le client n'a pas laissé de commentaire.Patrick F.
Very goodBruce Y.
All Personnel were great to work withgary D.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Yisseth M. | Expérience générale
Truck worked for our needs!judy G.
Le client n'a pas laissé de commentaire.Jose S.
Le client n'a pas laissé de commentaire.Jose S.
Kimberly the manager was pleasant, helpful, and professional from our first call to the day we vacated the facility. We commend her performance and extend our heartfelt thanks.Marva C. | Expérience générale
My access code to my storage unit was denied/accepted at certain times throughout my moving into the unit. The alarm came on like I was breaking and entering, but no police came, or anything else ? not quite sure what to think of my security if I could just stay there with high decibel alarms ringing... Besides that nice tour, friendly staff, oh and a lock key broke into a lock and I had to purchase two locks in less than 12 hours. Pretty cheap metal if you ask me. Good way to get customers to swipe that card. Still, I'm quaint with what I have.JASON P. | Premières impressions
Le client n'a pas laissé de commentaire.ZAIRE F. | Premières impressions
Le client n'a pas laissé de commentaire.Michael D.
it usually takes 10-15 minutes to pick-up the rental, even though i have a reservation. This time it took less than 5. Great work.JAMES M.
The check-in and check-out process were handled really well. Very professional staff, knowledgeable and courteous. Merci.PENELOPE P.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.Sharnice C. | Expérience générale
Le client n'a pas laissé de commentaire.PEGGY S.
Le client n'a pas laissé de commentaire.Eric R.
Was happy and full of laughter until I got to the check in counter. It's like you automatically know your presence is not welcome in the store once you reach the counter. This is not the first time I felt like this at Uhaul. The employees at Uhaul typically act the same way DMV employees do. And we all know how that experience is.Maurice M.
Kelly the manager is amazing and a big asset to uhaulmathew A. | Premières impressions
Great Service!!!!Ruben C.
Le client n'a pas laissé de commentaire.LUISA B.
Missing equipment ensured on reservation and I am being over charged and now on a dispute battle with this company's location, would not recommend.Krystal C.
Le client n'a pas laissé de commentaire.ALETA N.
Le client n'a pas laissé de commentaire.Chris L. | Online Move In
Le client n'a pas laissé de commentaire.STEPHEN E.
I rented an 8ft truck to move something locally. However, the tailgate was broken and wouldn't open. This caused the two objects to be lifted over and placed inside the cargo area. I did see the tailgate was broken at pickup but due to the lengthy check-in time + the limited amount of time I had, I had to proceed with the truck. This was a horrible experience with U-Haul.Brian E.
Person standing near the on-site drop off did not have a uniform on and we did not know he was working for them. We parked in the after hours area and he seemed annoyed. Overall, the drop off was a good experience and easy.FRANCES R.
Not muchAndrew D.
Le client n'a pas laissé de commentaire.WILLIAM W.
Le client n'a pas laissé de commentaire.KATHRYN B. | Expérience générale
Customer service was rude and disrespectful. One of the employees gave false information as posted advertisement made a storage reservation for us told us we get one month free with our truck rental. When we went to redeem our rental he stood there looking at me like I was stupid never stood up for his mistake. The other employees was laughing at me like I told a joke I was upset and humiliated. Shame on Uhaul for such terrible employees this is what you get with the pandemic.Panya P.
Le client n'a pas laissé de commentaire.Kerson J.
Great customer service..jose r. | Expérience générale
Le client n'a pas laissé de commentaire.Chris L. | Premières impressions
Le client n'a pas laissé de commentaire.Erik S. | Premières impressions
Kimberly the manager was kind and very sensitive to my needs. When I got there to rent the unit I found out the mover cx on me. The first move was a lg sofa. Immediately she called Damian a mover and within 1,5 hrs the most professional and sincere mover arrived! Can not be more grateful for help they both provided to me!!!!KATHLEEN B. | Premières impressions
Kimberly was awesome! She was pleasant, knowledgeable and walked us thru all the access points and procedures. Quickly got us into the billing system and on our way.Barton B. | Premières impressions
Le client n'a pas laissé de commentaire.IAN M. | Expérience générale
Le client n'a pas laissé de commentaire.Jay S. | Premières impressions
Staff Very helpfulAndrae H. | Expérience générale
Professional, clean, customer service is top notch. Just all around a great reliable, trust worthy businessKelly H. | Premières impressions
If I remember her name correctly it's Betty Lou. And the other gentleman that helped us was new I think his name was Kip. And the service was some of the best customer service that I have ever experienced! Since the experience of moving can sometimes be one of life's most daunting I wanted to be sure and let you know how much I appreciated this stellar service experience.Dana P. | Premières impressions
The General Manger was awesome! She was very nice and extremely helpful. I'm relocating to Florida from California and after a 3 day, 2 900 mile drive, it was really nice to not have any issues returning the equipment and renting the storage unit. Everything was perfect! :) Thank you Courtney!Hector F. | Premières impressions
Le client n'a pas laissé de commentaire.GINGER D. | Premières impressions
No comments.Deborah F. | Premières impressions
Le client n'a pas laissé de commentaire.MARK M. | Premières impressions
The storage manager I delt with (Kimberly Sullivan) was one of the most awkward people I have ever encountered. Spent most of the time I was working with her trying to figure out if she was drunk or on drugs. Not what I would consider appropriate or professional. All the other staff seemed very polite and professional.ADAM Z. | Premières impressions
Amazing staff,girl at the front desk was extremely helpful and professional…DANIEL F. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia V. | Premières impressions
Staff was very helpful and courteous. Thank you for your assistanceFrances W. | Premières impressions
I love it very friends people and help ful.LASANDRA J. | Premières impressions
No comments at this timejeanette f. | Premières impressions
I was very impressed with the friendliness, promptness, and professionalism of the service I received. I highly recommend the overall service of the U-Haul, which included truck rental, storage facility, and packing suppliesCindy R. | Premières impressions
Kimberly was awesome helping us figure out what we needed. She showed us different options to help us better visualize the space. The storage area is clean and safe.Meg G. | Premières impressions
Le client n'a pas laissé de commentaire.Susan B. | Premières impressions
Great manager very helpful and great personality. Gave me the service That I have always expected having worked in the service industry for the past 40 years.EDWARD Z. | Premières impressions
Le client n'a pas laissé de commentaire.andy h. | Premières impressions
Le client n'a pas laissé de commentaire.Eve L. | Premières impressions
Kimberly was great to work with!HANS K. | Premières impressions
Staff was very friendly and professionalricky r. | Premières impressions
We had an amazing move in experience. From the moment we sat down at the counter to touring the area, Marcus did and outstanding jib! He answered all of our questions and made sure we had all the info we needed. Marcus is an example of an awesome employee providing excellent customer service. We feel he should be employee of the month! Thank you Marcus!!Alberto S. | Premières impressions
Trying to finalize storage contract and computer was down.janett g. | Premières impressions
Le client n'a pas laissé de commentaire.dimitry p. | Premières impressions
Courtney is a rockstar and went out of her way to ensure we were taken care of. Courtney was professional, courteous and we couldn't have asked for better customer service. We are in the middle of a move to FL and we will continue to use the Gandy U-Haul location and recommend to all of our friends because of Courtney!Jon M. | Premières impressions
Attending staff was very attentive, sensitive to my needs, and cognizant of my time constraints. A+Tristan R. | Premières impressions
Le client n'a pas laissé de commentaire.BRENDA G. | Premières impressions
Very accomodating and helpful. Resolved all concerns.George L. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew T. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph L. | Premières impressions
Kimberly was great she helped us throughout the rental process. Staying past her shift she ensured we had the right size unit and all paperwork was completed in a timely manner. Kimberly is an asset to your company. Thanks to Kimberly and the staff. Great job!Marva C. | Premières impressions
Le client n'a pas laissé de commentaire.Will C. | Online Move In
Staff was super friendly, helpful, knowledgeable, and understanding. Especially considering how brain-fried I was, which turned into me acting really stupid and having to upgrade my storage unit a few times. But I truly can't say enough good things about the people here and the service.James B. | Premières impressions
Very good team of professionals at the site location. Take the time to understand your needs rather than selling you a unit.Timothy H. | Premières impressions
Le client n'a pas laissé de commentaire.Princetess S. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia C. | Online Move In
Kimberly was so incredibly helpful, I came in one day stressed and needing to find a storage place ASAP for our military move. Kimberly was about to go home for the day but actually stayed late to walk me around and show me the units. She asked questions to determine exactly what was important to me, and was able to find me exactly what I was looking for, for such a great price. She walked me through all the paperwork, locks and check-in process, and she was so communicative. Would 10/10 recommend Kimberly and the Uhaul storage unit to anyone!Hanna B. | Premières impressions
Le client n'a pas laissé de commentaire.Wm Michael W. | Premières impressions
Thank you for great care and coordination.Rebecca F. | Online Move In
Thank you for making it easyRebecca F. | Premières impressions
The storage manager was super friendly and helpful. She made sure we were getting the best deal for our needs. It made moving my college daughter home a bit easier.Erin T. | Premières impressions
The temperature in the storage unit was very hot. The temp was at 80 and uncomfortable for moving in. The area near our unit was under construction but the area was clean.Janine R. | Premières impressions
While the staff was awesome and allowed me to go ahead and move my stuff into a storage unit Uhaul corporate needs to make sure that their systems are accessible during month end. I work in IT and this is not an acceptable experience for a customer. The system should support the needs.Debbie P. | Premières impressions
Staff was helpful, and went out of the way to insure we were prepared to find the location of our assigned unit, and understood the best way to access it.DIETRICH A. | Premières impressions
Le client n'a pas laissé de commentaire.Mitchell D. | Premières impressions
Le client n'a pas laissé de commentaire.Ann N. | Premières impressions
Le client n'a pas laissé de commentaire.Geoffrey a. | Premières impressions
Very friendly and helpful that why I came back again to rent a spaceBetty T. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT P. | Premières impressions
Le client n'a pas laissé de commentaire.Temetria W. | Premières impressions
Le client n'a pas laissé de commentaire.MAry F. | Premières impressions
So large! Can't imagine one could not find a storage unit.Patricia W. | Premières impressions
For the past two years this location has been nothing but nice and kind to me. I never had a problem nor encountered any negative vibe from any person at that location as well. Keep up the good work and thank youAyeisha S. | Premières impressions
Kimberly was very helpyamd efficientCraig K. | Premières impressions
Courtney was was very friendly, helpful, informative & accommodating. She went above & beyond to inform me of storage solutions for what I needed, thank you much!Dave D. | Premières impressions
Great service! Thank you.Fred P. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly A. | Premières impressions
Amanda was amazing to work with. Lots of different options to select from and a very large and clean space.Jeromy W. | Premières impressions
front desk person was very helpful and verynice. When I came back to move things in, there was only one "raised" unloading dock available. A motorcycle was parked in one unloading dock; frustrating!Tim w. | Premières impressions
Very easy to sign up. Great service!Linda L. | Premières impressions
the young woman sales associate who assisted me did a great jobRichard F. | Premières impressions
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