Évaluations des clients U-Haul Moving & Storage at Garey Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Garey Ave

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John H.
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Le client n'a pas laissé de commentaire.

GENEVA F.
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The employees outside to look like they like there job more.

David C.
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Le client n'a pas laissé de commentaire.

Julian L.
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Le client n'a pas laissé de commentaire.

Joseph G.
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Very satisfied with equipment and speed of service.

Federico V.
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I was disappointed in the turn over to me upon picking up the truck as I was not briefed on the particulars of the truck or what to look out for. The gas tank was empty and the gas syphon cap was not in place. I was not told about the gas syphon cap hence I smelled gas while on the road as it was spilling out of the gas tank!

Lawrence D.
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I was charged twice for the dolly! Not happy about that!

DONALD K.
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The staff is super friendly and the equipment is well maintained!

Antonio R.
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NOTHING BECAUSE CUSTOMER SERVICE WAS GREAT AND VERRRY HELPFUL...

danial U.
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Le client n'a pas laissé de commentaire.

Rene M.
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Employees need to work on customer service

Sheilah T. | Overall Experience |
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Great experience. I would definitely recommend them.

Angela S.
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Le client n'a pas laissé de commentaire.

Billy G.
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Le client n'a pas laissé de commentaire.

Wayne T.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

Aaron F.
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Staff was very helpful and friendly

JOE M.
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This location loiks like an after thought hole in the hall operation! I also got the impression that the employee was living or at the very least sleeping in the office!!!

Thomas H.
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Le client n'a pas laissé de commentaire.

Eric P.
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Great service and friendly staff

sherman W.
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Easy in easy out when time is important there was no waiting around

Douglas H.
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You didn’t have the vehicle size that I reserved online which completely screwed up my plans. You should have contacted me in advance to let me know that you could not accommodate the reservation. I was going to use this location for several upcoming rentals but I will not be returning because I cannot trust that you will hold up your end of the deal.

Mona T.
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I didn't find anything that needs to be improved the customer service I was excellent the representative was real knowledgeable of the products and services that you offered the storage you told us all the information he was fat ass and we just enjoy the whole experience so thank you so much just keep up the good work

Andrew B.
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Le client n'a pas laissé de commentaire.

Chantel A.
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Le client n'a pas laissé de commentaire.

Murtaza J.
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I would never go anywhere else!! Recognizing me is one thing. Calling me by Mr. Jaafri as I walk in, priceless. Great group.

Richard B.
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Le client n'a pas laissé de commentaire.

Kathleen O.
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Le client n'a pas laissé de commentaire.

Anthony P.
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Extremely efficient in the pick up and drop off process, got me right in and right out. Great experience overall.

Joshua M.
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Le client n'a pas laissé de commentaire.

James G.
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Make it plain that fuel is gasoline.

Luis H.
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Le client n'a pas laissé de commentaire.

Andrew S.
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Extremely rude employee, Isaac, at the Pomona location ignored me, told me he was "too busy" to deal with me and was generally a little prick.

Lupe G.
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Everything was perfect

Howard S.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

Jeffery M.
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Helpful staff

Sami M.
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Le client n'a pas laissé de commentaire.

Otoniel A.
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Le client n'a pas laissé de commentaire.

Andrew A.
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Le client n'a pas laissé de commentaire.

Walter L.
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Le client n'a pas laissé de commentaire.

Md S.
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Excellent service...

Henry R.
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Oh Course, Nice people, like David David Shagun, very friendly,and Andrea,, Very clean the equipment,,I love Uhaul of North Garey,, nice service,,no POS wuau,,se lo recomiendo a los vecinos de Pomona,,y lugares cercanos,, Chuladita de maíz prieto,ya tu sabes..

Jose M.
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Le client n'a pas laissé de commentaire.

Henry W.
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The general manager has excellent service ! Staff responsible for return inspection needs to improve his manner.

jennifer C.
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Le client n'a pas laissé de commentaire.

diamond R.
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Le client n'a pas laissé de commentaire.

Glauce V.
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Did not like that I have to wait 4 to5 days to get my money credit back in my account. I was informed of that. I will probably not consider you next time because of that.

Peter C.
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Le client n'a pas laissé de commentaire.

Dave C.
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The staff at the actual location were great. My issue was with the team who scheduled my initial reservation. I was sent to 2 different locations. The first didn’t even have a towing dolly even though the operator who I spoke to after reserving online assured me a dolly would be available. The incompetence I experienced to day because of the operator was unbelievable. Fortunate the folks at the actual U-Haul centers were knowledgeable and extremely helpful.

Benoise F.
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Le client n'a pas laissé de commentaire.

Michael E.
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Le client n'a pas laissé de commentaire.

Thomas W.
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Missed seeing Marcos . Happy retirement to him . I pray his replacement can fill his shoes

Frank M.
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Le client n'a pas laissé de commentaire.

Raul J.
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Le client n'a pas laissé de commentaire.

John S.
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Had to complete the electronic inspection form which I liked, however the mileage was way off, I took a picture and put in the correct mileage. The electronic inspection showed error. I went back into the facility and they realized they gave me the wrong, which I had to reinspect electronically. It was a time-sync issue as I was in a time constraint.

Gary R.
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Le client n'a pas laissé de commentaire.

Kara H.
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I called to rent a uhaul van three weeks in advance. All was well and good. When I got there was told couldn’t rent because I had an out of state drivers license. Was not told of in state license requirement when I made reservation. Very unprofessional. Won’t rent here again.

Ashley F.
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Le client n'a pas laissé de commentaire.

Jose A.
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Great location!!!

Gerardo M.
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Le client n'a pas laissé de commentaire.

James K.
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Everyone did a great job helping me. Thanks!

Chiyu W.
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I reserved a 15 inch but they gave me 10 inch one. The location was closed on Sunday and I had to drive to another location for picking up. The second location check in staff gave me a wrong truck which stuck in the other trucks and she did not show me how to return it after drop off hour even though I asked twice. She just told me go online to return it......

Jameel H.
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Promote Shady to a costumers sevice leader or something He understands people and how to represent a company

Ariana J.
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Le client n'a pas laissé de commentaire.

Margaret C.
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None, very professional!

Diana S.
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I just wanted to express how thankful and grateful I am for the great customer service given to me by Mr. David, Mr. Issac and Mr. Jesus. Thank you gentlemen very much for all of your help today especially upon arrival, thank you Mr. David for your patience. God bless you all very much and Merry Christmas ??

Edward M.
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No improvement needed based on my visit. All the employees I encountered when I picked up were friendly, helpful and made the experience very pleasant. On return date the employee I dealt with was friendly and made the return quick, easy and pleasant. Thank you

Arnold G.
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I was sent to this location from another location. They didn’t have my truck. Instead I had to go to a third location to get. I had to take another lyft to that location. My entire experience was terrible.

Patricia H.
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Le client n'a pas laissé de commentaire.

Cynthia M.
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Additional help is needed on busy days

Michelle B.
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Le client n'a pas laissé de commentaire.

Leonel Q.
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I just want to see you guys did an excellent job came in on a Saturday you guys were short staffed but the person working in the front was managing three computers at once excellent work

Wendy L.
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I made a reservation fora 15’ truck but the location I had the reservation for called and said they didn’t do night drop off or self-check in. I was referred to a different location (further and ever mike counts!) but they only had 20’ so I was upgraded. When we got there we realized 20’ was too big so we called and had it changed to a 10’. The first number for the truck was no where to be found and then it refreshed to a new one. I found the truck and went inside as prompted but there was an issue with the truck, so I was told. I waited about 15 minutes before I got my truck and was told there was nothing wrong with it. I was expecting it to be a bit smoother. I couldn’t locate where to take note of the odometer and gas gauge. Luckily, I took a picture and confirmed via chat with a representative the number I had. Drop off was easy but I was unable to upload a picture of the odometer, only take it. By the time I figured that out, the option had disappeared.

Alicia B.
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I believe I over payed for the time of rental truck

Johnny G.
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excellent customer service, fast and good communication, highly recommend this place

Tamara O.
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I ran into some unforseen delays and everyone was very patient with me. I really appreciate it

Andrew S.
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The young lady who helped me initially rent the truck today was great. I had no issues with her. However, when I dropped the truck off I had a negative experience with the man who checked me out. He had terrible customer service and communication skills. He had no interest in understanding what I was saying only making sure he felt he was correct.

Michelle A.
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Le client n'a pas laissé de commentaire.

Johnny D.
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This is a good location that is run well. Keep up the good work!

Robert L.
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The truck smelled like beer. Could have been cleaned better. Also the steering was loose and wandered.

Mike M.
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Staff was professional, polite and quick.

Paul A.
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Le client n'a pas laissé de commentaire.

Brian R.
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Le client n'a pas laissé de commentaire.

Paul D.
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Le client n'a pas laissé de commentaire.

William C.
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Had to return for the appliance hand truck, but overall the service was excellent on the first trailer rental of the day. No problems with the second rental, a one-way covered trailer. Easy folks to deal with!

Jacob O.
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When we called false information was given the girl said it would be one price and 50 miles were covered after that the additional miles would be .89 each in which was false we got there and that was not the case. The only reason I continued was because I had no other option if not I would of not purchased. Due to the wrong info given.

Donald K.
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The staff is super friendly and the equipment is well maintained!

sandra K.
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Owners are great! Nice and very kind service. I will cone back again!!!

Ricardo A.
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awesome all around

Faris H.
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The girl who helped me was extremely unpleasant to work with. They didn't want to rent to me because my address was in another town so I had to call a friend to help me. She threatened to reject service to me multiple times because of my address and other reasons. Rest of the staff and the equipment were pretty good.

Samuel G.
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shadi should be a manager...took care of me very well!!!

Cheryl S.
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I appreciate that they were still helpful, even though I don't have a cell phone. Thanks

Margaret C. | Overall Experience |
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Great Service! Very professional, knowledgeable, organized and on time! They were able to correct shipment mis-information from general office. Pleasant and calm especially when I’m tired n rushing.

Tony L.
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Le client n'a pas laissé de commentaire.

Anthony R.
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I'm very happy with UHALE!!! Our family traveled about 1,000 miles from Ontario CA to Mustang OK.

Jessica M.
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Lady who helped us was very sweet. Good customer service!

Ricardo B.
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I love all the new technology Uhaul is using.

Aresh N.
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After getting car loaded found right rear tire flat. Had to take to tire shop contacted customer service who put me on hold for over 15 minutes. I paid to have the flat repaired. Unsatisfied with equipment

Emil R.
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Zero customer service, very unprofessional. I would go to a different U Haul location!!

john L.
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Just so awesome. I’ve had to wait hours at other uhaul locations for service but the few times I’ve been here I’m helped almost immediately. In and out in 10 minutes even without a reservation.

Jennifer W.
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Le client n'a pas laissé de commentaire.

Angelina T. | Overall Experience |
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Thank you again Jesus and Issac @ the Pomona in California off Garey Ave

John G. | First Impressions |
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Manager/Owner was extremely helpful. We travel for business selling semi precious jewelry at special events such as County fairs and we recognize and appreciate excellent customer service.

Lorraine m. | First Impressions |
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Everyone at Uhaul was very helpful and storage unit clean and secure. The young man helping me with my storage unit rental was professional and thorough. A good experience all around.

Shadi A. | First Impressions |
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Yes, very nice. Very very nice. Twice as nice. Make that three times as nice. How many nices is that? I lost count, but its still pretty nice.

Angela D. | Overall Experience |
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Very very bad bugs there like a lot I had to throw alot of my personal belongings away due to the bugs

Rosie V. | First Impressions |
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Very good Tony help me a lot.

Salina a. | Overall Experience |
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very busy, but still staff was helpful and very polite

Mary Kay B. | Overall Experience |
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After all my problem , I found a wonerderful manager who helped me so much.

Art D. | First Impressions |
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all good

Teddy G. | First Impressions |
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the customer service was great. They took the time to explain in detail how things work and gave me the best price. I will continue to do business with them.

ALEJANDRO G. | First Impressions |
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I never have no problems !!

Mary Kay B. | First Impressions |
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They were nice an helpful. U haul kept sending to uhauls not close to the address I was going too. Plus i need a copy of my bill Thank you

Kristina H. | First Impressions |
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great service, nice people

Anna N. | Overall Experience |
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Thank you! The transition from another U-Haul facility in Riverside Ca to yours was an easy one! I had a storage with you for 2 years and my unit was clean.....no visible animal dropping at all!thanks

Lucas H. | First Impressions |
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Ira was extremely helpful and answered all of our questions. This is by far the best experience I've ever had with a moving company. Would definitely recommend to anyone.

Eric W. | Overall Experience |
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Excellent customer service! Thanks!

ALEJANDRO G. | Overall Experience |
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Good people ,good service !

Prashant t. | Overall Experience |
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My move from Michigan to California went stress free. The delivery guys that U-Haul arranged at California were also awesome. This is one of the cheapest and best quality long distance move.

NANCY R. | Overall Experience |
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Marco's crew is always professional, knowledgeable, and helpful. Even with Marco not their, David is handling business!!! Sincerly, Nancy Reyes Frequent User

Beth W. | First Impressions |
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All staff are courteous and friendly. I have always had a very positive experience and feel well taken care of.

Johnny V. | Overall Experience |
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Very poorly designed center All large units were in back of facility VERY tight corners to get to unit & low unit door heights -Our 2 couches were ruined to getting to the unit

FRANKIE O. | Réservation |
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Great help

mitchell s. | Overall Experience |
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I received superior customer service for my rental space at U-Haul Moving & Storage at Garey Ave from both Marco (checkin) and Joshua (check-out). Even though lines were long, the service was quick.

erin r. | Réservation |
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David was amazing , very kind patient and helpful he was just great

charlene a. | Overall Experience |
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Unit had not been swept but otherwise fine. A mistake on the contract was caught but did not get a full copy of the revision until I asked. This seemed a bit odd to me. Otherwise, it was great

justo g. | Overall Experience |
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no comment

JULIANNA M. | Overall Experience |
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Very nice employees and helpful

Mark P. | Overall Experience |
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It was convenient and accessible when I needed it

SHAMEICA L. | Overall Experience |
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Thanks for everything God bless

Jesse H. | Overall Experience |
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There was one employee that I had to deal with several times (Angel). He was unwilling to help with even the most basic tasks. He wouldn't even help me find my unit. Otherwise my experience was great!

Non reviews have been submitted for this location.

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