Customer Reviews for U-Haul Moving & Storage at Garvey Ave

Évaluation :

5

Excellent

Évaluation :

1

The customer services they are to aggressive, without help, they do not care the business very non polite, unfriendly.

Évaluation :

2

The car I rented this time was terrible. The driving was very rough and it was very hard to drive.

Évaluation :

3

The cab was clean, yet when I arrived at my destination after picking up the truck and opening the box the dolly was laying in the back not attached, 0 moving pads (mom let me use her blankets) also, dirty….. 2 plastic cups, and a dirty paper towel. Aside from the condition of the box, the gentleman working the counter was great friendly and helpful when picking up.

Évaluation :

5

Employee very helpful and explained very good the contract

Évaluation :

5

Just want to give a shout out to Justin, his attention to detail was great, he was extremely knowledgeable of your services.

Évaluation :

5

The employee that helped me was very efficient and was able to process me and another customer simultaneously as well as get us both hooked up to our trailer and auto transport with 15 mins. Best service I have had at U-Haul

Évaluation :

1

Terrible customer service from the fat fuck at the front desk from pick up and drop off. Took his sweet ass time and made me and my elderly father wait in the rain till he was ready. Lazy fuck.

Évaluation :

1

Called and offered a different drop off location at a discount price, then " didn't have that info on record"… yet it required us to drive over 1+ hours versus a 20 minute drive for drop off. Poor communication on their part. Why would we agree to drive over an extra hour for nothing? We did it for the "promised" discount. They need to communicate better. With clients and each other.not ever using again.

Évaluation :

5

Nothing to improve. The employees were so friendly and helpful!

Évaluation :

5

Amical

Évaluation :

5

Good customer service

Évaluation :

5

Very services for costumers

Évaluation :

1

The CCR was rude

Évaluation :

4

My rental was delayed due to a previous customer dropping it off late. The radio / USB connector was broken.

Évaluation :

5

Quick, courteous customer care by staff. Overall, a great experience from start to finish!

Évaluation :

5

The process was simple. Customer Service excellent

Évaluation :

5

👍

Évaluation :

2

I want to write about Customer service. Unfortunately there is no customer service at this location. Been here twice and both times I've felt like I'm bothering them. I was in and out, I guess that's all they matters

Évaluation :

5

Took less than 5 minutes! Quickest ever!

Évaluation :

4

Would be great time saver to have detailed user guide to turn on/off high beams, emergency brake, ac, heater, etc. and what does the M & 1 mean on gear shift and how to use. so don't have to waste half hour pushing buttons and testing each. Otherwise seats are super comfy! Can't beat the prices! Most the time, they had me in and out, were usually easy to work with when needed to extend time of rental. With my budget and time restraints couldn't have done the move without uhaul. Merci

Évaluation :

3

Truck was dirty, smelled of cigarettes, and had sticky floors. Truck alignment was off, requiring the steering wheel to be held at almost a 45 degree angle toward the left to maintain a strait path. This blocked the speed gage and was overall a poor drive. Suspension may as well have not been installed at all, the ride was jarring to say the least. Original pick up location did not have my reservation and dispatch offered a truck in poor condition as a replacement. Would not recommend.

Évaluation :

4

Have kinder representative

Évaluation :

2

They should tell the staff that if they speak two languages they should use them to help people.

Évaluation :

5

Brandon was great. Let’s Go Brandon !!!!

Évaluation :

5

This place is amazing outstanding service

Évaluation :

3

Friendly service quick and easy.

Évaluation :

5

The 20' truck was pretty old. Smelled of 10 years worth of cigarettes. The steering wheel was sticky. The cab was so unsealed it sounded like the windows were permanently down. And there is a shifting problem between 1st, 2nd, and 3rd gear. Other than that, the vehicle worked great and thankfully that Ford will last another 15 years

Évaluation :

4

The tire pressure sensor was not working at all. We drove in the morning and it notified us that the tire pressure was low on the left rear tire. Which we checked and was low. The store should checked first before gave us the truck. Then after we filled up the pressure, within 30 minutes, we got the same message. We stop by the gas station and turn on the vehicle information, the indicator said the left rear tire pressure was zero. Apparently no one had done a thorough check.

Évaluation :

4

All the ladies i spoke to over the phone were the best professional informative! Andrew was great professional and helpful; but only reason i don't give 5 stars: 2 guys need csr training- received angry call from Larry stating they haven't heard from me when I'd been calling daily& misquoted charges; the guy who took my final payment on 11/29 could not be bothered with decent humanity no eye contact, short incomplete answers, left us waiting in silence as if we needed special clearance to converse though had casual conversation with another employee mid-transaction; U-Haul has great prices doing business was great pleasure until last guy who left bad feeling in my gut. Will do everything possible to use another U-Haul shop next time. If i want to be treated like a peon I'll go to s. Korea! Thank you for asking

Évaluation :

1

This is a poorly run U-Haul location. Customer service bottom notch.. Always up sale there items. This U-Haul location has a history of NEVER opens on-time. Suppose to open at 7:00, they open the door 7:20am. Never go there again..

Évaluation :

5

I Recommend this service because it is very very efficient and it’s employees are very friendly; Good bless you.

Évaluation :

5

Ninguno, pues todo fue muy fácil y su personal muy amable Gracias

Évaluation :

5

Very nice and helpful staff..

Évaluation :

1

Shit customer Services

Évaluation :

5

Van smelled like wet dog and had husky fur in the cargo area.

Évaluation :

3

No customer car parking. So big parking spaces but I was told to park on the street. No friendly service.

Évaluation :

1

The two chubby employees there are very despotic and treat you as if to say if you want and go where you came from

Évaluation :

3

When checking the uhaul back in at the end of my rental, I changed the payment card to the card it was originally supposed to be on, however it still charged a different card.

Évaluation :

5

Very nice guys at the counter!!!

Évaluation :

3

Employee had a bad attitude

Évaluation :

4

First time I receiving a dirty truck. With a busted mirror. I'm not a big complainer but it doesn't mean it's right. The guys work hard and are professional.. something went wrong this time. I understand but now everyone else will.

Évaluation :

5

Great job, keep it up.

Évaluation :

5

After hours return via uhaul app unsuccessful. App showed as complete at location/dyeing drop off but was informed the following day of non completion. Issue resolved via phone

Évaluation :

3

Not much to say for a first time at this location - just fast service and simple to make my plan go smooth. Merci.

Évaluation :

3

Not a big deal, but pictures were not as truck was given. Dirtier than pictures, which was fine but just didn't want anyone to say that I got the truck dirty based on older pictures to be approved. Same with fuel picture. I actually gave back with a bit more fuel and that's ok. Should have more staff on a Saturday morning. 1 guy there and was overwhelmed by large rental order.

Évaluation :

5

A very professional environment!

Évaluation :

5

Both times I went there spoke to the manager he was excellent with me second time I went there spoke to an employee and he was excellent too great service great attitude no complaints I believe they both went above and beyond their job thank you all U-Haul great experience not happy about the insurance Price but it'll do.

Évaluation :

4

Very happy with the professional team.

Évaluation :

3

I did not use the storage unit. I canceled it right away.

Évaluation :

5

Thank you guys

Évaluation :

5

Thank you guys

Évaluation :

2

They double charge me and the staff could not do nothing. they told me that the next morning the Manager Justin would call me back and I waited until 12pm for a call and no one called me so I went ahead and called him and he had no idea what I was talking about. He was Adamant about them not over charging me and that on his end it showed one charge. I had to leave where I was at to show him my bank statement showing that I was double charge.

Évaluation :

5

I was pleased with the sized of the unit customer service was great by Justin it was very smooth the whole experience.

Évaluation :

5

Absolutely recommended

Évaluation :

5

Mr Lopez is the young male U-Haul representative that helped arrange my new storage unit for me this awesome and amazing Sunday. Mr. Lopez's customer skills and communication is beyond extraordinary.