the male clerk at the counter was rude, condescending, seems lazy and misstated gas level at 9/16 when it's actually 1/2.
GAUDIEL RCustomer Reviews for U-Haul Moving & Storage at Garvey Ave
Testimonials From Recent Customers
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excellent service and professional thank you. Dr.H
YVETTE BPerhaps employ a little people friendly and happier folks (haha I know I know it's a city and everyone is exhausted but man a smile goes a long way these days. If you treat your employees well, they will start smiling more )
DENNIS LVito took really good care of me and he was great at taking care of the other customers that were in his store that needed rentals as well. Definitely going back.
JOHN GBad Customer Service
PHILIP GI reserved a specific piece of equipment THEY DID NOT HAVE. (a trailer with a ramp) YOU NEED TO INFORM THE CUSTOMER BEFORE THEY SHOW UP if you change it
Robert EI had a great, easy experience. manager Vito very nice. would definitely recommend 100 %
Amanda W | Expérience généraleThe first location had an impossible lock that was not working and set us back over an hour. Should have booked this location first.
Mario GFast, professional, convenient, max efficiency! 10 for 10 highly recommended for any moving needs! 👍
SERGIO LTake cash , as I was moved serval times because of not having a card atm .
Roberto FGreat service, accessible price and good staff attending
alejandro c | Expérience généraleVito was very helpful and made the process easy.
DANNY BGreat Service
REYNALDO WLike the service very good
BRYAN TNothing except hire more employees like Vito!
LORI HVito was extremely friendly and helpful!
Bardo BQick, professional, efficient service very recommended 10 out of 10.
SERGIO LHave them Inspect under the seats make sure nothing was left behind.
ANTHONY MI have rented from Vito before and he and his staff are very professional. Always friendly and professional.
JOHN GOn a Saturday morning have more employees working f the counter instead of just one. It will make a smoother and more efficient experience.
MABEL AEverything is great guys except you need security gates so people can’t siphon gas out of the trucks because my paperwork said it was a half tank and when I started the truck it said 0 miles to empty so somebody took the gas out overnight anyways thank you
ERIC MBoth the pick up and drop off were great! Thank you for great service!
DIANE JPeople work there should be more nice
CHUANGBIN CEverything is fine and thank you
NELSON STruck had a cup with half an apple and a water bottle full of pee they gave it to me with less than 1/8 of gas which I just found out its illegal to do so.
ISABELLA EAll the services and the rental trailers are very good.
STEVE CAll good 👍
SAMMY OHave the right location correct and time too
LESLIE HAll good. Service was fine and everything was ready to go when we got there. Would recommend and use again. Thanks
VERONICA GThe staff showed little respect to the customers
XINAN FVery helpful and real quick
David BTratar de mandar a recoger al mimo lugar
Jorge AIt was so easy dropping off the trailer -- took us less than 2 minutes!
OLIVIA PEmployee helping at the register did not properly inform me on how to return my rental after business hours. He simply said park the car in the lot and drop the keys in the red bin which I did. Resulting in me having to get in the phone with customer support to resolve my rental return properly
Raymond TEverything went smooth.
FREDDY DI actually reserved in Monrovia because that is where I was clearing out my storage unit. They did not have a truck and said "Just be cause you reserved here doesn't me they have to have a truck." And "call U-Haul and complain." I as sent to El Monte and they did not have a truck so I was sent to another location in El Monte. Was told my reservation was for Duarte. When I was leaving with the trunk I got a call from another location asking why I hadn't picked up the truck I reserved. So much time was lost it added an extra day to my trip. And the cost of a hotel.
Andrew SThe manager is amazing! Very knowledgeable and super helpful!
CRISTINA HYour staff are very good of explaining everything it’s been great renting from you and hope to be coming back soon
RAMON MThe truck having transmission problems. Would not disengage tow mode. Would kick when gears shifted. Dirty box. Could use a good wash. Fuel below what was advertised.
HUMBERTO CExcellent customer service
DNIS Kgreat
Henry KThe person that help me out was Super cool and Friendly Grate customer Service.
Armando CRented for a day but had to return within a couple hours . The smell of tobacco was too much and caused me headaches and nausea. Horrible experience. I didn't get to finish my move
Juan DBecause of supply, I rented my box van at a different location and had to come here for my tow dolly. It was close to closing time and this place would not wait until I arrived at 7:05 pm to get my trailer so I slept in the cab of the truck overnight to await their morning arrival. That sucked big time! Other than that, there is zero way to reach the store as ALL calls redirect to the central booking line so I could not talk to the employee without honking the horn to get his attention. I am disabled and I was not able to exit the truck without assistance. Once he finally came out I had him take my drivers license and credit card inside to process the charge. Then he hooked up my dolly rental and I was off on my trip.
William BI had originally requested for equipment pick up to be at the San Gabriel location but unfortunately that location did not have the equipment I needed. I received an email to pick up the equipment at the El Monte store, after arriving I was told they don't have the hand dolly only the 15ft truck. I was giving an opinion to purchase one at 5x the rental price. Overall experience "below average"
Sam YNice and easy.
Marco VEverything went well, it was pretty busy with customers but the associate behind the counter handle it well and with quickness
Eva EIf left charger in truck called me so can pick it up.
Cathy RNothing Everything was ok 👍
Miguel MJust bad customer service overall the two guys working there don’t want to help very bad Attitude, poor customer service
Zachary Fdon't need it. everything is great👍
jeanne lI WAS VERY PLEASED WITH THE GENTLEMAN THAT HELPED ME. HE WAS FAST AND EFFICIENT AND EXPLAINED EVERYTHING TO ME. MY PREVIOUS RENTAL WAS ON ROSEMEAD IN PICO RIVERA AND THEY WERE NOT HELPFUL AT ALL.
Ernie RRestroom at the location was not that tidy.
Susan R | Expérience généraleVery nice and helpful staff..
Lou J | Premières impressionsA very professional environment!
chris t | Expérience généraleBoth times I went there spoke to the manager he was excellent with me second time I went there spoke to an employee and he was excellent too great service great attitude no complaints I believe they both went above and beyond their job thank you all U-Haul great experience not happy about the insurance Price but it'll do.
David C | Premières impressionsVery happy with the professional team.
chris t | Premières impressionsI did not use the storage unit. I canceled it right away.
LUCILLE P | Premières impressionsThank you guys
Paushida Z | Expérience généraleThank you guys
Paushida Z | Déménagement en ligneThey double charge me and the staff could not do nothing. they told me that the next morning the Manager Justin would call me back and I waited until 12pm for a call and no one called me so I went ahead and called him and he had no idea what I was talking about. He was Adamant about them not over charging me and that on his end it showed one charge. I had to leave where I was at to show him my bank statement showing that I was double charge.
SANDY M | Premières impressionsI was pleased with the sized of the unit customer service was great by Justin it was very smooth the whole experience.
Tony H | Premières impressionsAbsolutely recommended
tju s | Premières impressionsMr Lopez is the young male U-Haul representative that helped arrange my new storage unit for me this awesome and amazing Sunday. Mr. Lopez's customer skills and communication is beyond extraordinary.
maggie V | Premières impressionsStaff was rude at check in, but were very nice and helpful after that. Facility looks clean but has roaches. Checkout process took far too long. And could never speak with staff onsite for help
Mark C | Expérience générale