Le client n'a pas laissé de commentaire.Shawn H.
Customer Reviews for U-Haul Moving & Storage at Gordon Hwy
Pour nous contacter
Augusta, GA 30906
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.William R.
Le client n'a pas laissé de commentaire.Anthony M. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn H.
Le client n'a pas laissé de commentaire.Felmon W.
Le client n'a pas laissé de commentaire.TENORA S. | Expérience générale
Le client n'a pas laissé de commentaire.Angel W. | Expérience générale
A great jobDwayne L.
They are always professional and customer friendly.Ann W. | Expérience générale
Le client n'a pas laissé de commentaire.BRENDA T. | Expérience générale
Mr melvin was very kind and friendly also helped me understand how U-Haul works thanks Melvin I will use you guys again in the future. Thanks Charles cathcartCharles C. | Expérience générale
Le client n'a pas laissé de commentaire.Melinda L.
Mileage too high of chargedAntwan C.
Le client n'a pas laissé de commentaire.Donna R.
Le client n'a pas laissé de commentaire.Tavares B.
Le client n'a pas laissé de commentaire.martha M.
Le client n'a pas laissé de commentaire.Floyd B.
Young man was very helpful, he needed some others to assist as he was very busy,Ron K.
Having enough workers on sight in time for people to be checked in and outDecory C.
Very professional. Informative.Alton D.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Jordan L. | Expérience générale
The staff was very nice and helpful.Lanie G. | Premières impressions
The store manager was super nice. He made sure to answer any questions I had.Ulah b. | Expérience générale
Very goodSam R.
Le client n'a pas laissé de commentaire.Dennis M. | Expérience générale
Excellent Customer Service!Oscar H.
Le client n'a pas laissé de commentaire.Audrey J.
Service and equipment was excellent, no complaintsConcuela M.
Everything was fine,dining storage size we wanted,but Everything was alright.Janice H. | Premières impressions
I was supposed to be refunded credit and me er received itNatasha G.
Le client n'a pas laissé de commentaire.Joanne J.
We we’re forced to pay extra money for uhaul gas when it was correctly measured and filled up before returning.khalik s. | Premières impressions
Everything was great 👍MONIQUE P.
Excellent staff. Very friendly and accommodating.THOMAS W. | Expérience générale
My pickup location was changed. I was given the keys to the wrong truck at the Gordon HWY location so there was minor discrepancy with the inspection process. Also, my car suffered damages underneath as I was unloading at home because of the clearance and the metal on the front of the auto transporter. I was unable to back off the ramp due to something underneath being snagged as the car extended over the front metal portion.Derrion W.
Le client n'a pas laissé de commentaire.Joseph T.
Trucks had exhaust leak and bad shocks we moved out of state it made my husband sick to the point we had to stop and get a hotel and when we got to our destination he was put 8n the hospital.... when I turned equipment in a couple of days late due to my husband being in the hospital they kept our deposit and said we still owed almost 80 nobody from claims has reached back out this is ridiculous!!!!!Justen R.
I was charged incorrectly and charged for an extra day because this location was too busy to process my paperwork on timeAnna P.
Great serviceDAVID M.
This location has a restroom that is inoperable in the entrance where you load and unload your items. It has been this way since late September early October and has still not been repaired. I feel this is unacceptable to your customers.Wilhelmenia D.
Le client n'a pas laissé de commentaire.BRIAN H. | Expérience générale
THE CUSTOMER SERVICE SUCKS NEEDS WORKING ON , THE MANAGER NEEDS A COURSE ON THE PROPER WAY TO TALK WITH PEOPLE WHO ARE RENTING FROM UHUALJohn R.
I alerted the desk that the dolly in the truck came loose and that I didn't use it and I paid for a dolly but I was charged for the 2nd dolly. The truck sputtered at the light I had to pat the gas to get it going at the redlightMARCUS R.
Le client n'a pas laissé de commentaire.Robert F.
The team is top notch. Great hospitality!ROBERTO W.
Move in was extremely easy; no hassle. Smell of the facility was cleanJacqueline I. | Premières impressions
Le client n'a pas laissé de commentaire.Marisela R.
Trailer had debris from a previous customer hauling pine needles.DAVID L.
Le client n'a pas laissé de commentaire.Jeff W.
I always have a great experience at this location. Tanisha was outstanding! The staff is very friendly and attentive. I was also able to get same day moving services!Britney F. | Premières impressions
Le client n'a pas laissé de commentaire.Samantha W.
Le client n'a pas laissé de commentaire.Lucille B.
Le client n'a pas laissé de commentaire.Jessica D.
I only got the shipment on time because I had to insist they be sent. They tried calling me the morning of the delivery day to tell me it was delayed until the next day. I had to basically beg them to figure out how they could deliver on time. Then we were given the runaround when we called the day that the containers were supposed to be picked up. They were eventually picked up the day after they were scheduled to be picked up.Courtney G.
Really nothing because you guys do have great customer serviceJeraldine S.
Le client n'a pas laissé de commentaire.Kamryn C.
Nothing that I can think of.BRETT C.
Le client n'a pas laissé de commentaire.Sheliria W.
Le client n'a pas laissé de commentaire.charles d. | Expérience générale
Go down on the price of the miles.Sophila Y.
Le client n'a pas laissé de commentaire.MICHELLE P. | Premières impressions
Le client n'a pas laissé de commentaire.Cathy E M.
Le client n'a pas laissé de commentaire.Edward L.
Better customer service more attentive to customersTyesha W.
Melvin the manager was so very helpful to assist me until I was in tears that I couldn't finish he had one of his workers help me unload and rearrange my storage building so my items could fit. I was impressed and will tell all my friends to use this location.Palmira J.
They had the equipment needed so that was good. Trailer lights didn't work but we managed to make it.Seth D.
Timely reminder we appreciate cleaners in timely fashionChristopher J.
Le client n'a pas laissé de commentaire.BEVERLY M. | Expérience générale
The time you spend on whole to speak to someone.Cindy D.
Le client n'a pas laissé de commentaire.sabrina j. | Premières impressions
Le client n'a pas laissé de commentaire.Sheldonne B. | Expérience générale
Le client n'a pas laissé de commentaire.Tina H.
Le client n'a pas laissé de commentaire.Lakisha W. | Expérience générale
Bring back the option of checking in and out from the mobile app/website. I hate having to wait in line when I need a truck. I use to be able to do everything from my phone. Go to the U-Haul location. See what truck was mine and do everything from my phone.Stacey W.
Le client n'a pas laissé de commentaire.Jacqueline A.
Excellent service à la clientèleRochell W.
Mr. Melvin went above and beyond to help me with the issues that were at hand. He was patient and made sure I had whatever I needed. The staff were friendly and helpful as well.Stephanie G. | Expérience générale
Everything was great , quick process and very friendly staff!!!Lakeisha D.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Danielle H.
Le client n'a pas laissé de commentaire.srikanth G.
Le client n'a pas laissé de commentaire.Tanja B. | Online Move In
Le client n'a pas laissé de commentaire.Tanja B.
Le client n'a pas laissé de commentaire.shandrica p. | Premières impressions
Excellent service!! I was quickly helped and sent on my way. Super friendly staff!Thomas S.
Le client n'a pas laissé de commentaire.Melissa M.
Le client n'a pas laissé de commentaire.Ruth G.
The lady at front desk was very friendly and the two gentleman that helped us unload the vehicle transport were just as friendly. They made everything smooth and it was appreciated after a long drive.Amanda W.
The owner and staff were very friendly and helpful. They made my experience with U-Haul pleasant and I would recommend them to my friends and family.Ronnie S.
I have been charged in excess of 170 this time and another experience at another location 180 previous even though I did get refunds it took 5 business days ro be put back on my account, my suggestion is to not use any cards as payment, because that allows access to charge whatever they want to cards.andrew C.
Absolutely great service and the staff is great they helped me with everything definitely great serviceCarrie S. | Premières impressions
Le client n'a pas laissé de commentaire.Tamikia B. | Premières impressions
Salome was absolutely amazing! The delivery and pickup of the UBox was seamless and professional. She communicated with us and made sure that our delivery was complete and timely.Sherry H.
Continue the great customer service that you have. The uhaul was clean the facility was clean and the customer service was just as clean. Very good group of associates they were also respectable to one another as well.Jermaine R.
thank you.ADRIANNE O. | Premières impressions
The employee are very professional every time I go to this locationAnn W. | Premières impressions
Le client n'a pas laissé de commentaire.Cassandra Y.
Le client n'a pas laissé de commentaire.Gregory T.
Le client n'a pas laissé de commentaire.Kevin W.
Le client n'a pas laissé de commentaire.Joyce D.
Le client n'a pas laissé de commentaire.LATONYA W.
Le client n'a pas laissé de commentaire.Cynthia B.
The transmission didn't work good under load and brakes were spongy.William B.
Customer Service was bad.WILLIE J.
Bugs was all over my thingsROLANDA D. | Expérience générale
Everything was good the people's and the equipment and the serviceKenneth S.
Service à la clientèleSam Y.
The experience with you was admirable, but it called for patience, it was cold, the power system was down due to bad wheather, and cell phone system was our only means of fulfilling the contract, and I'm still stumped because I'm use to a paper trail, and I only have my email notice, so I'm confused as to how the milage and billing to my debit card will be made out or adjusted.Laria T.
Le client n'a pas laissé de commentaire.Mackel G.
Tanisha was amazing with assisting with my needs and correcting others problems! She was a breathe of Fresh air after a terrible experience at another location. Thank you again for all your help!Michelle G.
When I went to the location they threatened to call the police on me and I had just walked in to the location they were able to get me a truck but I had to sit there for a few hours I will never get another truck from any U-Haul after dealing with themLogan W.
I was told that I could drop it off anywhere. Halfway here that changed. Where they wanted me to take it in Augusta had no information on my situation. Another location took it off my hands.Ronald W.
Le client n'a pas laissé de commentaire.Renita J.
Le client n'a pas laissé de commentaire.WILLIAM C.
Le client n'a pas laissé de commentaire.Janice H. | Expérience générale
Jack went above and beyond, he was friendly and attentive. I went in twice to pick up and return the truck as well as to get my storage unit and he was the only employee to greet me and offer his assistance.Angel B. | Premières impressions
I see that everything is in line I have been renting from this uhaul unit on Gordon Hwy for 12 years and the service has been great, Thanks!Bradley S.
NO COMMENTSCindy K. | Premières impressions
Recommend placing a sign for people tailgating in to the storage area, so the alarm doesn’t go off unnecessarilyTorrence W. | Premières impressions
Le client n'a pas laissé de commentaire.Bianca C.
Nothing everything was excellent as always. I appreciate the excellent customer service that I receive every time I visit this U-Haul location. Thank you for doing the best at everything.PHYLLIS P.
Everything was great. Thank youSusan B.
From the beginning, there was confusion about my belongings and the price. We tried to resolve it, and the managers kept giving us the run around. We eventually lost all of our stuff. I would never recommend this facility to anyone.Ebony G. | Expérience générale
Le client n'a pas laissé de commentaire.Kristasia B.
Le client n'a pas laissé de commentaire.DEBORAH R.
Le client n'a pas laissé de commentaire.Angel G. | Premières impressions
Staff. The man at this location was very rudeCrystal P.
Le client n'a pas laissé de commentaire.Donald P.
Le client n'a pas laissé de commentaire.KIM A.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Kerry L.
Service was good and representatives were knowledgeable. However we ordered a hand truck and blankets online with our order and I assumed it would be in the back of the truck. I should have checked but these items were not given to us and we have not been reimbursed for them.Zachary K.
Salome Maragh has been outstanding with the entire process and so helpful. She made our transition amazingly easy!Chanel B.
Le client n'a pas laissé de commentaire.francess M.
Customer Service Representatives are not knowledgeable to serve. The access door was always broken. And Melvin the manager is HORRID.sylvia a. | Expérience générale
Le client n'a pas laissé de commentaire.Roxy T. | Expérience générale
My sales person was very friendly and knowledgeable of the products and services that Uhaul offers.charles d. | Premières impressions
Le client n'a pas laissé de commentaire.Tonya S. | Expérience générale
Le client n'a pas laissé de commentaire.TYRONE R. | Expérience générale
Le client n'a pas laissé de commentaire.annette s. | Premières impressions
Great customer customerLuthers D. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas N. | Premières impressions
The ladies were great… Especially the older Women she had me in tears laughing service was Exceptional..jakira j. | Premières impressions
I tried to call and make payments on my unit and left voicemails, my unit was set up for auto draft that didn't come out and now my until have been sold! Im homeless and it was everything I had, I can't even just get my kids stuff. I never got a certificates letter or anything saying it would be sold before it was sold. I'm really upset cause it was all I had left in my life! No one can help me get my things that are value to me.AMANDA A. | Expérience générale
Le client n'a pas laissé de commentaire.TENORA S. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela A. | Expérience générale
Le client n'a pas laissé de commentaire.donna s. | Expérience générale
Le client n'a pas laissé de commentaire.Steve B. | Expérience générale
I’m just waiting for them to call back about my furniture it’s been two months and I haven’t heard any thingHeneratta S. | Expérience générale
Helpful staff, Great serviceTUESILLA J. | Premières impressions
Only issue not enough mattress cartsBren C. | Premières impressions
Every time you call no one answers the phone staff very unprofessional please use my credit card to make a payment next day I got all of these extra charges where someone stole my identity facility is supposed to be climate controlled yet is 90° in there every day definitely wouldn’t recommend it definitely new really not clean definitely very unprofessional would never use that U-Haul facility againDWAYNE J. | Expérience générale
Staff were friendly and accommodating.Tuesilla J. | Premières impressions
The employee was not attentive to my needs. The storage spot I reserved was not ready. The person at the desk did not answer the phone when I called and did no explain details good enough. I was urged to put a lock on my storage room. There were no locks available.Herman P. | Premières impressions
My payment was past due and I was locked out of my storage before 30 days. Everything I own is in there and i would like to rectify this situation. When I called to make a payment, the employees could not find my information. The email I received on the 16th of September stated that I had 15 days from then, to make this payment. I was sent this close out survey on the 27th (that's 11 days). I am currently on a medical leave of absence from my job and I would like the opportunity to retrieve my property. MerciSHANNON J. | Expérience générale
Absolutely amazing staff.LEANDREZ H. | Expérience générale
Le client n'a pas laissé de commentaire.Uvondrea D. | Expérience générale
The restroom in the facility was not useable. The toilet was clogged and bathroom floor was flooded and gross. It's smelled like sewage and the flood overflowed to the hallway. I would not recommend this facility.EDWARD E. | Expérience générale
Le client n'a pas laissé de commentaire.dexter b. | Premières impressions
This the second unit I have rented from you all and I paided for cool environment and every time I went in there it was hotBrenda F. | Expérience générale
Le client n'a pas laissé de commentaire.butch M. | Premières impressions
Le client n'a pas laissé de commentaire.douglas d. | Premières impressions
Staff was very helpfulEZRA H. | Premières impressions
Le client n'a pas laissé de commentaire.Kimyatta A. | Premières impressions
Le client n'a pas laissé de commentaire.Shaniqua W. | Expérience générale
Would highly recommend this facility, very helpful and friendly staff. Plus the added bonus was that my four units of belonging was just as I left them.michel l. | Expérience générale
Just getting back in town. From the beginning it was a hassle. Wrong size storage unit rented, manger on duty Melvin Boseman was very unprofessional while unpacking storage unit. He even went as far as threatening to call the police on me for no reason. He was aggressive and very disrespectful. An employee by the name of Tremaine Lee was in attendance while Mr. Boseman hot out of control. After I told him his staff wasn't trained good enough no cards on site and I wasn't properly informed about my unit or the access. I addressed that and he got upset. I will not use this facility nor will I refer anybody to use this facility. The level of unprofessionalism that was reached a man trying to handle a woman. Come on now that's disrespectful because I was in the right. He makes the company look badCherquan A. | Expérience générale
I'm very crippled and the personnel were all very patient and helpful during my entire visit, from helping me from the parking lot, loading boxes and explaining & helping with rental paperwork. All of your employees are exceptional, very knowledgeable, efficient, friendly and as employees are big assets to this U-Haul facility on Gordon Highway.IRENE A. | Premières impressions
Le client n'a pas laissé de commentaire.Titus J. | Expérience générale
Le client n'a pas laissé de commentaire.Kyionana M. | Expérience générale
The staff was very professional and treating me mush respect and liove,very much appreciated all the kindness giving may your business continue to grow,blessingJACKLYN G. | Expérience générale
Trucks aren't being cleaned properly nor is damages reported before renting out trucks. Just about my whole experience wasn't goodCherquan A. | Premières impressions
For my comments I’d need somebody to contact meCherquan A. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly B. | Expérience générale
Le client n'a pas laissé de commentaire.Felicia B. | Premières impressions
Le client n'a pas laissé de commentaire.Whitney M. | Expérience générale
Le client n'a pas laissé de commentaire.LEANDREZ H. | Premières impressions
AWESOMENESS, IN THE NAME OF JESUS CHRIST AMEN!!!!!Lakesha B. | Premières impressions
Tasha and monica is the best at it they know the what they are talking aboutLavaciette W. | Expérience générale
Le client n'a pas laissé de commentaire.ROSE V. | Expérience générale
Joshua and Monica are the best!! They understood my situation and made sure my to make everything as stress free as possible for me! I would recommend them to everyone.Alcine G. | Premières impressions
Le client n'a pas laissé de commentaire.Danetta P. | Premières impressions
Access equipment to the storages always having problems. And was not fully explained to about the hours for entering the climate controlled area.Marcus J. | Premières impressions
All was good. But the access door and keycode box has been having issues once you try to access the building.Marcus J. | Premières impressions
I enjoy moving into my assign storage. I was happy to know that equipment was available and also they had a store to but storage needs like the locks.Marissa W. | Premières impressions
Le client n'a pas laissé de commentaire.Destiny L. | Premières impressions
Le client n'a pas laissé de commentaire.Laquita W. | Premières impressions
Le client n'a pas laissé de commentaire.Tiffany H. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth B. | Premières impressions
The young lady that helped me that morning was amazing. It was my first time storing at a facility and she made it easy for me. She was very knowledgeable about the area and gave good recommendations.Lakitha L. | Premières impressions
Would gladly recommend this facility.Madalyn R. | Premières impressions
Friendly staff workerBarbara D. | Premières impressions
Le client n'a pas laissé de commentaire.Monique C. | Expérience générale
Love ya'll+marqutis s. | Premières impressions
Tasha went above and beyond to help me cool an super friendly person I wanted a storage closer to the front an it was sme confusion at first (not with her but another staff) but she personally handled it got me right on together thnx Tasha girl :)!tiffany o. | Premières impressions
I waited 30 minute before being served as no one was in the office. From start to finish it took close to an hr and half just to get a unit. I had movers coming and luckily they let me know the unit number so they could work on unloading while I signed documents. My movers were more apologetic than the location was for how long things were taking. People who worked there were friendly and the place we kept up well, only pros I saw.Victoria G. | Expérience générale
William and the lady who was working the front desk yesterday with the short hair cut was very helpful and understanding. They both had excellent customer service as well .Patnesha G. | Premières impressions
Le client n'a pas laissé de commentaire.Robbie F. | Expérience générale
Le client n'a pas laissé de commentaire.Ebony A. | Premières impressions
Le client n'a pas laissé de commentaire.sandra c. | Expérience générale
The staff wasn’t friendly or informative the doors to enter my storage didn’t work .. I wasn’t happy with the inconvenience .. I definitely wouldn’t recommendkristy C. | Expérience générale
Le client n'a pas laissé de commentaire.Chan K. | Expérience générale
Even though I only needed the space for a couple of months while in-between locations, my things were well kept (temperature wise) and secure (untampered with). If anyone I know needs storage at a reasonable price, I will definitely refer them to the location I used.EARLINE G. | Expérience générale
Le client n'a pas laissé de commentaire.Alicia C. | Expérience générale
Le client n'a pas laissé de commentaire.Latrice W. | Expérience générale
I should not have a blance due to poor communication and untaken action after uhaul was notify that I no longer have storage aNd that key was lostKeith B. | Expérience générale
Le client n'a pas laissé de commentaire.Shannikia C. | Expérience générale
Le client n'a pas laissé de commentaire.RICO G. | Expérience générale
There was a miscommunication with my unit. I was given the wrong size and the number given belonged to someone else. Then another unit I was going to get wasn't in the system. The overall facility isn't managed well. The young man today didn't even have a cash drawer and he was the only one working.Karen C. | Online Move In
The young lady that I work with Saturday February 5th 2022 was great she made me feel very welcome and I appreciate her and I told her to keep up the good workJacqueline T. | Expérience générale
Le client n'a pas laissé de commentaire.michelle g. | Premières impressions
Le client n'a pas laissé de commentaire.Chan K. | Premières impressions
They are very helpful. Even helped me move in.tony s. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony H. | Premières impressions
Le client n'a pas laissé de commentaire.Tacoyia N. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela A. | Expérience générale
Staff was great and storage units were well maintained. Neighborhood was extremely scary and I was often fearful I would be a crime victim when I was at my unit- not a safe environmentLISA T. | Expérience générale
I love doing business with uhaulperry d. | Expérience générale
⭐⭐⭐⭐⭐ Service. Thank you.annie b. | Expérience générale
The customer service was excellent by Monica Bowers. I will definitely be back!!MARVA F. | Premières impressions
Brandon’s customer service great!lydell d. | Premières impressions