Évaluations des clients U-Haul Moving & Storage at Grand Concourse

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Grand Concourse

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DAMIEN B. le

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Le client n'a pas laissé de commentaire.

Bryant M. le

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Owner was sarcastic and didn't want to fully explain the license policy; instead, pointed to a sigh on the wall. Didn't have a hand truck available also.

Julio V. le

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I felt like I was bamboozled with the after hours 20- fee. I rented the van for a day, why the fee? Vans are always dirty, I don't ever expect them to be clean. I only use this location because it's convenient and I have little or no alternatives. The self check process is terrible as well, after several attempts, I ended up going inside to get my vehicle and spent another 20 minutes waiting in line.

Lorraine D. le

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Le client n'a pas laissé de commentaire.

Genesis F. le

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I was charged 49 miles when I only drove 15.

Galia R. le

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Le client n'a pas laissé de commentaire.

JEISON S. le

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Le client n'a pas laissé de commentaire.

Melvin B. le

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Better review of final cost

Franklin D. le

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Le client n'a pas laissé de commentaire.

Doungrat E. le

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Uhaul policy of privacy are rediculous and out to make customers feeling vulnerable and took advantages. I have my employee return the truck at this location at 8.45 PM. There should be easy way to record the return or looking at your video tape of the facility, I’m very sure that you have . I called n log in computer to notify the return. Customer service 800# was very rude transferred me to other number that nobody pick up. Uhaul will not recognize that we returned the truck at 8.45 PM unless we have photos of gas n not sure what other photos to assure the place n time. And trying to charge extra $20 for morning return instead . BAD BUSINESS !.

Jodell G. le

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The driver side door handle wasn’t working so i had to go in through the passenger.

Joaquin M. le

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Le client n'a pas laissé de commentaire.

DONALD T. le

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Thank You

Neftali G. le

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Le client n'a pas laissé de commentaire.

Ronald W. le

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Le client n'a pas laissé de commentaire.

NIKOA E. le

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Le client n'a pas laissé de commentaire.

Kelien G. le

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System down but accommodated by later return, empty gas tank but returned with 1/4 tank, charged for 35 miles vs 30 actual miles: the rep called me over with the invoice already printed and didn't bother to mention mileage. Didn't argue, since I was already behind schedule for the day.

Dubri K. le

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Quicker way to pay cash when returning

Brittenee P. le

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The associate who helped me was very rude & disrespectful. I will never return to that location & I most definitely Won’t refer anyone to that location as well

stephanie Ocacio m. le

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The staff is rude! Especially the manager. I moved to another storage company that appreciates their customers. I refuse to spend my hard earned money on a company that refuses to show appreciation.

RAFAELINA D. le

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Do not charge so much money for miles

Desmond H. le

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Nothing at this time

ezequiel G. le

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Everything is fine employee are so professional and respectful

Aaron R. le

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The only reason I went to this location was because the truck that I had reserved at 220 e 117th st was completely unavailable leaving me stranded without a truck and having to go far out of my way into another borough to get a truck. Your company is a mess and I can’t believe I was charged full price. Your “guarantee” was that I would have a truck or that you would give me $50. Where is it?

Linda T. le

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Check in Agent is very friendly, professional, and courteous.

Marvin H. le

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Le client n'a pas laissé de commentaire.

Dwayne C. le

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Nothing keep doing what you guys do

Sampsonetta J. le

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My belongings were stolen from the truck after being told that I couldn’t park in the lot because the store was closed. I was advised to buy a lock for the truck and park outside the lot. The company needs to change the policy on where to park trucks after hours so situation like this doesn’t happen in the near future. I lost over close to $9000 worth of clothes, jewelry, and sentimental value.

Anthony l. le

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Agent was very knowledgeable and personally took the initiative to show me several units when the original person that shows units was unavailable I did decide to rent a unit at the facility.

Soraya E. le

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Le client n'a pas laissé de commentaire.

Hakim B. le

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I was charged for 2 day rental when I bought the trailer back the same day

Mory C. le

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Hi,there is a black skin,tall lady at the cashier,she is too rude to the customer. She get to learn how to respect customer. She served me at 5:30 PM on 9/30/19. Thank you again

Dan B. le

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Employee at the desk provided great service. However, the gentleman who gave us the keys did not go over to the truck with us to do an inspection or talk about the gas tank. He just pointed to a truck and said “That one.” The truck was in bad shape — rubber guards around the doors were loose and got in the way of driving and it had terrible suspension. It got the job done, but we did not feel particularly safe or looked-after in the process.

Daniel H. le

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Create reference spots for on street parking beyond just the photo to make locating your rental easier to locate.

Freddy T. le

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Excelente location

NELSON D. le

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My last name was spelled incorrectly

Chen W. le

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Le client n'a pas laissé de commentaire.

ANGEL H. le

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only problem was the line to get the was a half hour wait...

Katrina F. le

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Le client n'a pas laissé de commentaire.

tony s. le

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Service was great !,🤟

Yohanna H. le

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I am so grateful for Micky Sayers. He was incredibly supportive at a stressful time, up to the day we moved out of the storage unit. He ensured that we were taken care of and was always responsive.

Yohanna H. le

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Micky Sayers was incredibly helpful during our day spent at Uhaul. He turned a traumatic and stressful situation into a moment where we felt like we had real support. I am so grateful for his help.

twanisha w. le

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I just didn’t like that they went up on the rent in 3 months

julier s. le

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None

Marie R. le

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very help full and quick service thanks guys

Princess A. le

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This is my second storage at Uhal. I like the good security and cleanliness of the facility.

TETSU U. le

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friendly stuff and easy access. reasonable price too. I will continue use rent truck by U hall near future.

Barbara V. le

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Air conditioner not working facility was heated 89’ degrees outside felt same way inside..person showing me locker not aware of where it was went around several rows before it was located

Doyeun K. le

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Unpleasant customer service 3 out of 4 times. Non-climate controlled units on the 1st floor are dark and poorly maintained, with difficult access to lofted units.

allison b. le

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Everything went wonderfully

Lolita M. le

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I had the throw away some of my furniture after founding rat droppings on my things

vernessa w. le

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I turned. My trailer in early but they didn’t return any money for early turn! However they never told me that!!!

Maria C. le

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I had to throw out all of my belongings due to rats living in my storage unit.

vernessa w. le

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The facility is ok but that call center is horrible they give wrong information. Leave out important facts. For example you have to call certain facility to see if the have equipment for the hitch.

pedro c. le

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In customer service the personnel was very polite and with good information about the storage and payment.

Anthony B. le

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Very professional clean facility!!! Helpful and well informed staff. Five stars

Megan K. le

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Average

robert r. le

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I had a storage unit here for a couple of years and had a great experience. The staff here were always super friendly and helpful. I highly recommend this location.

Jongsoo L. le

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Everything went as planned

Gaye B. le

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I have a storage been for three years and when I went back to check it I have found that my foun were in my storage binI had mice droppings I had damage to property of clothing and comforters and pic

STEPHEN W. le

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Only problems were some bathrooms packed toilet paper or were out of order.

ALEJANDRO B. le

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The 3rd floor bathroom needs cleaning everytime I go there. There's either crap in the toilet or it's clogged up with crap then at times no bathroom paper , other than that everything is great.

tiffany n. le

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I can only comment on my interactions with the UHaul representative,Lily; she was friendly, helpful, professional, and a tremendous problem solver, she is a wonderful representative of the UHaul Brand

Joseph B. le

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Great service as always from these folks and professional demeanor overall. They recommended a great mover and made an arduous process seamless overall. Mickey runs a tight ship and is an expert.

Miguel P. le

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The personal are not friendly at all and they stole my Money. If you have any question about my opinion please be free to call me at 917-471-3360.

crystal r. le

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The only thing I had a problem was when you call and make you wait a long. Of time probably not the service was excellent

stephanie Ocacio m. le

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Representative couldn’t assist me. Unfortunately, She had no clue on how to help resolve the issue.

patricia s. le

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Staff was friendly and knowledgeable.

William C. le

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Awesome staff , thanks for all. ,

Tyrone P. le

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Great good

Brittany T. le

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The storage facilities were easily accessible and clean! I would use Uhaul again!

seth d. le

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Very bad customer service

Jean R. le

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The staff are very unprofessional I would never recommend this U-Haul facility

Michael I. le

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Just to let you know I'll be back. End of story thanks very nice place.

stephen w. le

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One box is missing with a ROUTER in it. Micky, the manager charged for 2 months knowing I am only storing it for one month. He was rude, bullying to say the least. I listened to our original record

freddy g. le

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I asked for a different unit and I was told it was available. After I load up I look at contract and my rate increase by 30$ or so. Mickey said if I don’t like the price I can unload and re load.

Adedayo O. le

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I did not get to see the whole facility but the part that I saw was clean

Vanessa V. le

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Customer service was poor as well as communication with customers

Jose G. le

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I called the Grand Concourse Storage for a whole week and they pick up phone to answer me all they said was hold and never picked it up again and they stole my story and my private paper

Gbenga D. le

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Excellent service

DANNY P. le

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I’ve been a client for 4 years never missed a payment, on time. Never was I offered a free month, discount or anything. You guys don’t take care of your clients just want money.no loyalty to customers

ALENA N. le

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I did not go to the facility and instead had movers pickup my Ubox for me

LynNita W. le

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The site had excellent and friendly service. My only problwmis I had to climb stairs to reach my unit. Being a senior made it a little difficult. Nut we won't talk about the monthly cost ..