Customer Reviews for U-Haul Moving & Storage at Grand Concourse

Évaluation :

4

My only tiny little criticism is that I needed to get a circular lock that is for U Haul storage units. So my locks that I had wasn't suitable nor acceptable, but that's ok. At least I was able to rent out a van, load and unload all on 1 day. And they had carts available to move heavy items from the van to the unit. That was helpful.

Évaluation :

5

I was at this location for approximately 10 years! It was time to clean-up and get all the memories placed elsewhere! Bittersweet! The staff and Mickey have always been so helpful and pleasant! Thank you to all of them!

Évaluation :

4

When dropping off the vehicle late at night/early morning there should be enough space on the lot to leave the vehicles. They should also make sure all of the trucks are locked because we saw a homeless person sleeping in the back of one of the trucks.

Évaluation :

5

The staff is always friendly and helpful, that's why I always choose this location.

Évaluation :

5

Thanks 4 da service

Évaluation :

3

They charged me over $60 because the gas wasn't filled back that was ridiculous and I never received my money back YET, for the mileage that we didn't use. They took off 29 miles on my credit card. Horrible experience

Évaluation :

3

From my observation , the lines get way too long which is a good thing but waiting times for truck rentals can be shorter if there Re designated associates for just truck rentals and designated associates for locker space rentals. .. Truck was overall felt aged ...once we hit the highway you hear grinding noise ( just like the train when it passes)had no working air conditioner, not uhaul fault we decided to move when the weather hit 92* and the wiper blades were streaky and old which made it a little harder to see when we hit a passing thunder storm...

Évaluation :

5

This location has the biggest selection of rentals that I ever seeing before in any other locations. Excellent experience!

Évaluation :

2

The workers are so mean and rude and racist inside in the Cashier

Évaluation :

5

Checking in took long due to me doing it on my cell phone. I had to keep refreshing the page.

Évaluation :

3

I see two separate charges on my card for the Uhaul. I'm not sure why it's two separate charges.also the dang side mirrors were held on with tape. Have video proof

Évaluation :

5

There was a bit of an issue in the morning where a few of the agents I Spoke to didn't know about U-box, but help was had and everything I needed I got.

Évaluation :

5

It was smooth experience. Just gotta work on the computer system speed. All else is excellent

Évaluation :

5

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Évaluation :

5

The app and website did not seem to allow me to edit my time of pickup although it was stated that I should be able to.

Évaluation :

1

An awful experience and long procedure with getting my cube truck. The lady complained to me about being late and then made me redo the reservation on my tiny iphone instead of on her computer, which she ended up doing anyways. She prioritized the customer behind me even though she knew I had to get to my storage unit by 7pm. I told her that my own insurance would cover the rental and she proceeded to sneak the insurance onto my charges anyways. Then lectured me about what will happen if I don't get the insurance. Also forcing me to give a friend's number to "vouch" for me is wholly bizarre, embarrassing and time wasting. What purpose does it serve? You don't know that person either. I don't recommend U-Haul. Horrible business practices.

Évaluation :

1

Answer customer calls. Train your customer personnel services. Be patient and nice to customers. Explain services to customers. Don't tell customers to figure out answers to their questions. Have a working live chat. Have a working website to be reached.

Évaluation :

5

Thank so much im so happy to come in your place

Évaluation :

5

Very good customer service 👏 👌

Évaluation :

4

Didn't want to accept my PLS visa debit card because as the woman stated, it has to be issued from a bank, but was used to buy a hand truck. I find this to be discriminatory and I may be filing a complaint.

Évaluation :

5

Only thing I didn't like is that it gets very hot during the summer

Évaluation :

5

Very nice and patient staff

Évaluation :

4

Wifi

Évaluation :

3

Receipt of final bill is something I take issue with. I never received the email of my final bill.

Évaluation :

4

Modern vehicles should have USB ports for phone charging and for using Bluetooth for navigation directions. Was disappointed that the van we rented did not have this basic and necessary feature. Also would have appreciated an option for ez pass.

Évaluation :

3

Have a system in place where if you request to do pick up at counter then it should be that way. I had to use my mobile to check in that took longer than expected.

Évaluation :

4

Having had a previously negative experience and still waiting on communication from the management on a pote goal way forward I mot likely will not be using this unit after all but I'm giving it the full month to be certain.

Évaluation :

5

Put the ride share cars closer to the lockbox. You have to look Alford the car then walk all the way back to the lockbox then back to the car

Évaluation :

3

Maintain adequate staffing.

Évaluation :

1

The contract stated a full tank of gas, but when I was on the I saw that the tank was 3/4 full. I returned the vechicle with a full tank of gas, drove only 23 miles, but the full up cost me $36,44 for 8,28 gallons, should get a refund, I am contacting \ the manage. I hope this is not your policy of cheating your customers

Évaluation :

5

Wanted nearby an hour to pay fir the previously requested trailer in the morning. I was praying my helpers by the hour. Then. One of the attendants too a guys who just walked in and dientes come back tell 20 minutes later. Unacceptable.

Évaluation :

1

Make sure your trucks are ready for use. Stop trying to blame the next renter for what someone did. I am very displeased.

Évaluation :

5

Friendly and helpful staff, my original truck was broke into they were able to help me and get me go on the road in about 5 minutes Thanks.

Évaluation :

5

Always a pleasure working with Mickey, Francesca, Crystal and the team at 383 Grand concourse. Excellent customer service and a pleasant attitude always.

Évaluation :

5

Excellent

Évaluation :

5

I was in and out of the facility quickly. Reservation was handled expeditiously. I had a great experience. Merci.

Évaluation :

5

Excelente

Évaluation :

5

NA, everyone we worked with was professional and kind. Even to the rude customer who made a scene in the morning.

Évaluation :

5

Le service à la clientèle était génial.

Évaluation :

5

Fast easy service

Évaluation :

4

Great service

Évaluation :

3

With all the fees added the 19,99 is a farce One day 162$. For your smallest vehicle And it was recked, you don't want to see the video U-haul is an institution well I thought it was

Évaluation :

1

The charge me extra money and I was there before the time

Évaluation :

5

I was very disappointed when I was given a rate of over $1 000 for a 1 way rental back to NC for a 10 foot truck when I had already paid $700 for a 20 foot 1 way to NYC. I will not be using U-Haul again.

Évaluation :

5

Need parking for customers

Évaluation :

4

Tow-behind trailer was NOT installed properly and came loose on the Bruckner Expressway. Could have been a major issue with consequence. Fortunately, the safety chains saved the day. Staff need to be MORE CAREFUL with installation

Évaluation :

1

I was grossly overcharged when I was told we would receive deals from your companies negligence. I did not agree to pay the full amount. I was told I would be contacted by a representative before being charged. I was charged and never contacted

Évaluation :

1

I was double charged and never refunded for u-haul's error. U-haul's 24 hour customer service did not assist me and the representative I got when I called was rude and dismissive. Overall my experience was horrible. A 16 hour local rental cost me almost $300. I will never rent from U-haul again!!!

Évaluation :

5

Quick, easy and friendly

Évaluation :

4

Great service, I appreciated the thoroughness!

Évaluation :

2

Poor customer service experience

Évaluation :

5

El mejor de USA

Évaluation :

5

Francis was very helpful and pleasant

Évaluation :

5

Doris was polite and considerably patient with showing multiple units for me to choose the right size for my belongings. Thanks to Micky for his outstanding customer service.

Évaluation :

1

The bathroom was dirty and glass on floor low lights no bathroom paper to wipe very very dirty

Évaluation :

3

The facility was neat and clean but extremely hot it was 100 degrees on third floor every time I went there moving things around I almost passed out along with my 1yr old. Staff seem to not care how hot it was up there. Spending to much money for me be be unable to move with cool air. That facility where the units are shouldn't be that hot.

Évaluation :

5

This is always my 1st and only choice when I need to store items. Ease of access to the freeway..subways and overall staff experience when renting vehicles

Évaluation :

5

A special thanks to Mickey at the Bronx U-haul storage center for his help during my move in/out process. I sincerely appreciate him making a stressful experience so much smoother. Sincerely appreciated.

Évaluation :

5

Son muy hamable

Évaluation :

1

I will never rent from Uhaul again. I will warn friends and family against renting as well.

Évaluation :

4

It was a good day

Évaluation :

5

Mickey, Anthony ( Francesca...hope i spelled that right lol) and the rest of the team at 383 Grand course Uhaul always provide excellent customer service. I am a frequent customer because of the cleanliness, convenient access hours, and extraordinary customer service from ALL staff. Will continue to do business at this location in the future

Évaluation :

5

Can you please email me my last month bill.

Évaluation :

5

Thank you for the help and support Mikey.

Évaluation :

3

Bad experience one day I came a half hour before closing the office closed while I was still in the building at my storage unit elevator stop working I had to call using the elevator emergency phone someone came show me out the back way I had storage I was taking out I had to drag it through the parking lot to the front entrance so that I could load it up and leave HORRIBLE experience never again!!!! UHAUL should have a closing announcement for all customers to hear which it does not !! take note make an announcement to notify people what is going on!!!

Évaluation :

4

While the facility is very clean and well run NYC rodents are still a problem. I only saw one during a visit, there are many visible traps around. I can honestly state that my belongings (stored for six months) were not at all effected by them. And, I checked to make sure. The facility does make sure that you are not leaving garbage or storing food or other inappropriate materials. It was very easy to get in/out with my SUV and their rental trucks. The access hours worked great for me (5am to 10pm). I would definitely use them again.

Évaluation :

5

Muy agradecido con su servicio de excelencia. Muchas gracias

Évaluation :

4

Friendly staff clean unit conveniently located

Évaluation :

4

24 hours access would be better

Évaluation :

5

The people at this location are very nice and friendly

Évaluation :

5

Manager Micky and the entire team at this location always provide excellent customer service. Move in was fast, easy, and the way the uhaul is organized makes it easy for customers to navigate

Évaluation :

5

El lugar muy conveniente y buen personal

Évaluation :

5

Great customer service and the young lady who help me was very helpful thank you guys

Évaluation :

5

Great location

Évaluation :

5

Turn on the AC for all the other floors you can literally die from the heat.

Évaluation :

5

Staff was extremely helpful and courtesy!

Évaluation :

5

Thank you, for these 4 yrs

Évaluation :

2

It's bad when you can't arrange payment installments. When I want to speak to the manager they don't reply or return calls. Very unprofessional.

Évaluation :

5

The people was courteous the place was always clean and whenever you need help they always had your back anybody else need a place to store these things I will send them to y'all nice knowing you goodbye

Évaluation :

5

Mui busno

Évaluation :

4

The only bad experience for me was that I could not change the date of payment this was an ordeal for me as im retired and my benefits come once a month an I was always late on payments and incurred additional fees that affected my budget needs thus policy you have should be reviewed and changed its horrible experience. Im sure as a business you want to make as much money as you can however the cost of people loosing precious memories. As I have lost after two years of paying for my unit I couldn't keep my. Payments and had to donate all of my belongings Im sure im not the only one that has lost I did try to change that date via emails or calls that was a shame did not get answer and the only solution I was given was to pay two months in advance this was a hardship for my budget as a paying customer allowances should be made for long term renters. I have no complaints about the facility just the policy Thank you! Alba Quinn

Évaluation :

5

Staff always was helpful and knowledgeable about services provided. Every time I came to the business I was given 5 star service. Thanks to Mickey and his team.

Évaluation :

2

My stuff had a lot of water damage and I'm not very happy because I lost over $300 in damage.

Évaluation :

1

My issue isn't with the facility or the people who manage it but with the overall business model as a whole. I reached out last year saying raising prices during a global pandemic (even if it was a scheduled increase) was predatory and someone with real power should do something about this. I said I didn't need to speak to anyone about this at my facility because no one there has any power to change prices and procedures handed down from corporate. I STILL received a phone call from my storage facilities manager which quickly devolved into him insulting me and saying "they don't set prices"; I already knew that. I was shuffled to the side and insulted by someone I almost specifically asked not to speak to. I've given your company a lot of money over the years during the most trying times in my life without complaint. I will never give you another because of this and will discourage ANYONE who asks me from doing any business with you in the future.

Évaluation :

5

Great staff and excellent customer service

Évaluation :

1

Most of the people I dealt with at UHaul were disrespectful, rude, and not helpful. On top of that, I've waited for an hour plus countless times on the phone just to get to a customer service rep. Noone takes down notes, so every time I get to someone I have to say my story over and over again.

Évaluation :

5

Only thing I would say, I transferred my storage unit to bigger unit and the new unit needed to be swept as there was a lot of dirt on the ground. I didn't have the time to go and ask to have it cleaned up, but for the future this should not have been the case.

Évaluation :

1

Employee’s are very unprofessional and seem to make their own hours for the location I should never be denied access to my belongings before closing time

Évaluation :

3

Prices are higher than average, customer service is not at an all time high.

Évaluation :

4

The upper mid level units need some device to help customers access the unit better

Évaluation :

3

The staff were slow and kept on asking it each what to do next.

Évaluation :

5

How prices don’t increase

Évaluation :

5

Excellent team at this location.

Évaluation :

4

The space is a bit small hoping to start running my business out of it so it’s not gonna work and I will have to move it to a bigger version especially once I finally get to talk to the manager who wasn’t there today as well yesterday but I’m going to come tonight.

Évaluation :

5

To me, U-Haul Moving & Storage at Grand Concourse was more than just a storage , Very clean and close to the Subway and lots of parking space too. Employees are polite, Supportive and helpful . Merci ☺️

Évaluation :

5

Krista (spelling might be off) was very friendly at helpful! I would highly recommend using the facility. The spaces are smaller than most assume, so I would recommend checking out the units prior to fully committing to a locker. But, I believe they are willing and able to work with you to find the right storage unit.

Évaluation :

4

My only criticism is the lack of being able to get thru on the telephone to talk to someone at my site without being on hold for 10 minutes sometimes more

Évaluation :

1

Terrible customer service. Didn't honor the free month promotion when renting a truck. The manager was so mean when I spoke to him over the phone. I constantly complained that my key card never worked to which they replied "it doesn't matter".

Évaluation :

5

Excellent staff. Thanks to Lilly and Francia! At 383 Grand Concourse location in the Bronx! They were amazing!!! They deserve a commendation for their customer service skills. They greet everyone with courtesy and respect. Very knowledgeable on the services UHAUL provides. Again, I can't say enough on their professionalism. They offered me the perfect storage unit and I appreciate how they insisted on helping me find the perfect unit and truck rental.

Évaluation :

4

My only complaint is the price. Uhaul is way too expensive. I started out paying a little over $160 and then there was a price increase. The cost per month became $179.00. The price should be lowered.

Évaluation :

5

Once Micky Sayers was in charge of the facility, everything was well taken cared. Yes I will recommend this u haul facility to any one who also takes good care if the place and respect the rules. G Grimaldi

Évaluation :

4

Most of the female staff were/are not pleasant

Évaluation :

5

The lady in the front can be a little more nice when greeting people.

Évaluation :

5

I never worried about my things. There was never a doubt about the safety of them being there. I maintained up to three units there from 09/2017 until 11/2020. Thank you!!!

Évaluation :

4

The only problem I have is getting through on the phone. The wait time is ridiculously long.

Évaluation :

1

Make sure to enter with a lot of tissue if you have allergies. Tis is the dirtiest most disgusting place I have ever rented from. The bathrooms on any floor are NEVER clean/cleaned, so nasty. Always stinks. Other than that the place is ok,

Évaluation :

5

My only problem over the years was the bathroom not being clean in the third floor it shouldn't be like that. When the bathrooms downstairs is never thst dirty. I had a few storages and I will say you guys are the best and I appreciate the time when being late with the rent. God bless stay safe

Évaluation :

1

Absolutely horrific experience with U-haul from start to finish. I reserved a truck and storage unit online and with the Promotion of one free month of storage. I go to pick up the truck and they tell me they have no more trucks available so they give me a fan. Okay, fine, fair enough, not a big deal. Then I go to the storage unit and while I'm at the desk, the employee refuses to honor the free month of storage with a vehicle rental. I told her that I called them earlier to confirm that they'll honor the free month and they said YES over the phone and hung up on me. I get there and she tells me that they won't honor it, nor is the promotion valid for their location. I then ask why does it say it is available on their website? Crickets.... I wish i didn't cancel my reservation with Public Storage and went with them.

Évaluation :

5

Merci.

Évaluation :

4

Le service à la clientèle était génial. Especially the manager was very kind very professional. Storage facility was clean. But was unhappy by the amout of mouse and rat droppings in my storage unit. With all my stuff in it and kids items alot had to be thrown out because of mouse/rat droppings. We use to have a second floor unit but once me moved to a ground floor unit rat/mouse droppings problem. Overall if it were not for the mouse/rat droppings U-Haul storage great company great customer service prices not too bad.

Évaluation :

5

The staff was excellent, they went above and beyond the call of duty, especially when you consider the current pandemic and stress levels are at an all time, i felt like i was in good hands, thanks to the great folks at U-Haul. I will definitely recommend U-Haul to all my friends and family Nicholas Garrick

Évaluation :

3

The stairs to my storage unit made it difficult because some on the items were heavy to carry

Évaluation :

4

Easy process

Évaluation :

4

In the few years I had the rental, the fee kept being increased. Over that time the increase worked out to be about a 40 % increase in the monthly fee with no apparent change to the facility or service provided.

Évaluation :

5

Thank you for the excellent service.

Évaluation :

5

Keep up the good work

Évaluation :

1

The staff is very rude and unprofessional

Évaluation :

3

Too expensive for a small storage space not worth it.

Évaluation :

1

I will never put my belongings in that UHAUL STORAGE AGAIN💯

Évaluation :

5

only bad thing that i see is that i return my locker with 3 weeks remaining and theybdont prorated o return the money

Évaluation :

1

Just two employees always very helpful. but the rest very negative attitude and they don't give you a good solutions. I have been on this storage more that 10 years. Price to high.

Évaluation :