Customer Reviews for U-Haul Moving & Storage at Grand Concourse

Évaluation :

2

Poor customer service experience

Évaluation :

1

Not good after hours service! I went online to uhaul.com/share upon returning my rental and followed all the steps even allowed the uhaul site to check my location this was all done while I was sitting in the rental van in the uhaul parking lot and I was charged a $20 fee because uhaul claims I didnt follow this process when I did! After I finished the online process at uhaul.com/share, I got out of the van and walked over to the drop off box for the keys and put the keys in the box. SMH fix you website to ensure it works correctly i stead of scamming customers out of there money!!!!!

Évaluation :

5

El mejor de USA

Évaluation :

5

Francis was very helpful and pleasant

Évaluation :

5

The service excellent.

Évaluation :

1

The person that eventually helped me was ok , everyone else were the rudest people i have ever met. One guy actually aked why I was bothering him,

Évaluation :

3

My pickup and drop off location's were changed without notice very inconvenient overall 3 out of 5

Évaluation :

5

Always a pleasure doing business with this location. Manager Mickey, Francesca, Anthony and the rest Staff always provide excellent customer service. Highly recommend this location at 383 Grand Concourse

Évaluation :

3

Thanks Sam for helping with out with my return. Amazing employee.

Évaluation :

5

Need pick-up trucks. I have not been able rent one at this location.

Évaluation :

5

Thanks for everything good job

Évaluation :

5

Thank you so much for helping me out for my family reunion, I really appreciate you guys

Évaluation :

5

Doris was polite and considerably patient with showing multiple units for me to choose the right size for my belongings. Thanks to Micky for his outstanding customer service.

Évaluation :

5

Bien

Évaluation :

5

How about a customer point system to earn free gifts! That ought to rattle a few feathers with your competition......

Évaluation :

5

Staff was awesome! Thanks!

Évaluation :

5

Parking of trucks 15 and up should be parked on streets

Évaluation :

2

No one told that I should close out the rental online before dropping the keys in the lock box. So I was charged a $20 fee because I couldn't close out on my own.

Évaluation :

5

Excellent everything is ok

Évaluation :

4

Started with less than 1/4 tank of gas. By the time I reach 96st had to stop to get gas to get to the location where I was moving out. Would have like to have had a little more gas to get to 89th Street or a little further so I could have paid 4,93 for gas instead of 5,1 per gallon. I returned the truck with more than 1/2 tank full.

Évaluation :

5

All paperwork done online a week ahead. I forgot I rented pads and the clerk did not mention them so I left without the ten pads. Now U Haul wants to charge me for these pads that were never received. And in 2 weeks I will need to rent a 20 foot truck for the finish

Évaluation :

1

My van reservation was for 7:30am. I showed up at 7:15am and store staff did not arrive until close to 9am when the store was supposed to open at 7am.

Évaluation :

5

This wasn't my original drop off location but I'm glad I was able to change it. The Webster ave location was ABSOLUTELY TERRIBLE

Évaluation :

3

This was not the original location that I was to pick up the truck from. When I arrived in Manhattan the morning of pick up I was told there was not a truck available & I would have to take the subway to the Bronx to get a truck. I had arranged for movers thru uhaul that had to sit & and wait 45 mins for me to get back to my sort ent before they could start my move.

Évaluation :

2

I scheduled the pickup for E 23 in Manhattan and was told day before that I had to go the Bronx for the pickup. Then the on-line check in system was not working so was a long line / long wait to check in.

Évaluation :

1

The bathroom was dirty and glass on floor low lights no bathroom paper to wipe very very dirty

Évaluation :

5

renting the van was a very smooth experience

Évaluation :

3

The facility was neat and clean but extremely hot it was 100 degrees on third floor every time I went there moving things around I almost passed out along with my 1yr old. Staff seem to not care how hot it was up there. Spending to much money for me be be unable to move with cool air. That facility where the units are shouldn't be that hot.

Évaluation :

4

Clear signs of where to return the vehicle from the major streets would be helpful. I had to pull over and stop in the costumer service area of this drop off site to get directions on where to leave the van.

Évaluation :

4

I have been using Uhaul for the past year maybe twice a month.. Must say the service I received is always good, but this past weekend's experience was a disappointment. I was wrongly charged ; greatly over charged that resulted in my bank card being frozen for being - $1756 due to your mistake…I don't know who is responsible but someone should… Look up my records, you'll see what's going on …..

Évaluation :

5

Sam who un hitch the trailer was excellent very perfessional young man

Évaluation :

2

Improve communication between drop-off facilities, company, and customers. My drop-off location was changed twice because there was no space. I was informed about the second change only after I had arrived to the specified location. After going to the last location, there was barely any space to park.

Évaluation :

5

nothing just keep doing what you, maybe you can make sure you have your copy machine working because they couldnt print my receipt.

Évaluation :

4

👍🏾

Évaluation :

5

Great servife

Évaluation :

5

Bien

Évaluation :

5

person is good

Évaluation :

5

Buen trato y muy amables....ayudan en lo que no podemos

Évaluation :

5

Everything is perfect

Évaluation :

5

They care about customers I thank all of them

Évaluation :

5

Just keep up the good work!

Évaluation :

3

Returned vehicle with fuel at or above level received and was charged $100 for fueling. Rip-off and will never use uhaul again. So disappointing.

Évaluation :

4

Rude phone service. Was told "I'll explain this again slowly for you so you can understand it" - never been spoken to like that.

Évaluation :

1

I was confirmed for a 24hr reservation but I was told that they couldn't accommodate me and that the only thing I could do was pick up a trailer wire and take a one-way trailer for a few hours because it was scheduled to be used at 7am.

Évaluation :

4

Friendly and quick service at pickup and return. Much appreciated. Thank you

Évaluation :

5

Excellent

Évaluation :

5

Muy buen servicio de la joven que me atendio

Évaluation :

4

Have space in the parking lot if they say that I can drop it off there at anytime.

Évaluation :

5

I love my experience they made everything easy

Évaluation :

5

Great service

Évaluation :

1

See if was horrible . Nobody's but Sam would help me . The human element at its worst . Please get in touch with Sam there and thank him .

Évaluation :

5

This is always my 1st and only choice when I need to store items. Ease of access to the freeway..subways and overall staff experience when renting vehicles

Évaluation :

5

A special thanks to Mickey at the Bronx U-haul storage center for his help during my move in/out process. I sincerely appreciate him making a stressful experience so much smoother. Sincerely appreciated.

Évaluation :

5

Son muy hamable

Évaluation :

1

I will never rent from Uhaul again. I will warn friends and family against renting as well.

Évaluation :

4

It was a good day

Évaluation :

5

Mickey, Anthony ( Francesca...hope i spelled that right lol) and the rest of the team at 383 Grand course Uhaul always provide excellent customer service. I am a frequent customer because of the cleanliness, convenient access hours, and extraordinary customer service from ALL staff. Will continue to do business at this location in the future

Évaluation :

5

Can you please email me my last month bill.

Évaluation :

5

Thank you for the help and support Mikey.

Évaluation :

3

Bad experience one day I came a half hour before closing the office closed while I was still in the building at my storage unit elevator stop working I had to call using the elevator emergency phone someone came show me out the back way I had storage I was taking out I had to drag it through the parking lot to the front entrance so that I could load it up and leave HORRIBLE experience never again!!!! UHAUL should have a closing announcement for all customers to hear which it does not !! take note make an announcement to notify people what is going on!!!

Évaluation :

4

While the facility is very clean and well run NYC rodents are still a problem. I only saw one during a visit, there are many visible traps around. I can honestly state that my belongings (stored for six months) were not at all effected by them. And, I checked to make sure. The facility does make sure that you are not leaving garbage or storing food or other inappropriate materials. It was very easy to get in/out with my SUV and their rental trucks. The access hours worked great for me (5am to 10pm). I would definitely use them again.

Évaluation :

5

Muy agradecido con su servicio de excelencia. Muchas gracias

Évaluation :

4

Friendly staff clean unit conveniently located

Évaluation :

4

24 hours access would be better

Évaluation :

5

The people at this location are very nice and friendly

Évaluation :

5

Manager Micky and the entire team at this location always provide excellent customer service. Move in was fast, easy, and the way the uhaul is organized makes it easy for customers to navigate

Évaluation :

5

El lugar muy conveniente y buen personal

Évaluation :

5

Great customer service and the young lady who help me was very helpful thank you guys

Évaluation :

5

Great location

Évaluation :

5

Turn on the AC for all the other floors you can literally die from the heat.

Évaluation :

5

Staff was extremely helpful and courtesy!

Évaluation :

5

Thank you, for these 4 yrs

Évaluation :

2

It's bad when you can't arrange payment installments. When I want to speak to the manager they don't reply or return calls. Very unprofessional.

Évaluation :

5

The people was courteous the place was always clean and whenever you need help they always had your back anybody else need a place to store these things I will send them to y'all nice knowing you goodbye

Évaluation :

5

Mui busno

Évaluation :

4

The only bad experience for me was that I could not change the date of payment this was an ordeal for me as im retired and my benefits come once a month an I was always late on payments and incurred additional fees that affected my budget needs thus policy you have should be reviewed and changed its horrible experience. Im sure as a business you want to make as much money as you can however the cost of people loosing precious memories. As I have lost after two years of paying for my unit I couldn't keep my. Payments and had to donate all of my belongings Im sure im not the only one that has lost I did try to change that date via emails or calls that was a shame did not get answer and the only solution I was given was to pay two months in advance this was a hardship for my budget as a paying customer allowances should be made for long term renters. I have no complaints about the facility just the policy Thank you! Alba Quinn

Évaluation :

5

Staff always was helpful and knowledgeable about services provided. Every time I came to the business I was given 5 star service. Thanks to Mickey and his team.

Évaluation :

2

My stuff had a lot of water damage and I'm not very happy because I lost over $300 in damage.

Évaluation :

1

My issue isn't with the facility or the people who manage it but with the overall business model as a whole. I reached out last year saying raising prices during a global pandemic (even if it was a scheduled increase) was predatory and someone with real power should do something about this. I said I didn't need to speak to anyone about this at my facility because no one there has any power to change prices and procedures handed down from corporate. I STILL received a phone call from my storage facilities manager which quickly devolved into him insulting me and saying "they don't set prices"; I already knew that. I was shuffled to the side and insulted by someone I almost specifically asked not to speak to. I've given your company a lot of money over the years during the most trying times in my life without complaint. I will never give you another because of this and will discourage ANYONE who asks me from doing any business with you in the future.

Évaluation :

5

Great staff and excellent customer service

Évaluation :

1

Most of the people I dealt with at UHaul were disrespectful, rude, and not helpful. On top of that, I've waited for an hour plus countless times on the phone just to get to a customer service rep. Noone takes down notes, so every time I get to someone I have to say my story over and over again.

Évaluation :

5

Only thing I would say, I transferred my storage unit to bigger unit and the new unit needed to be swept as there was a lot of dirt on the ground. I didn't have the time to go and ask to have it cleaned up, but for the future this should not have been the case.

Évaluation :

1

Employee’s are very unprofessional and seem to make their own hours for the location I should never be denied access to my belongings before closing time

Évaluation :

3

Prices are higher than average, customer service is not at an all time high.

Évaluation :

4

The upper mid level units need some device to help customers access the unit better

Évaluation :

3

The staff were slow and kept on asking it each what to do next.

Évaluation :

5

How prices don’t increase

Évaluation :

5

Excellent team at this location.

Évaluation :

4

The space is a bit small hoping to start running my business out of it so it’s not gonna work and I will have to move it to a bigger version especially once I finally get to talk to the manager who wasn’t there today as well yesterday but I’m going to come tonight.

Évaluation :

5

To me, U-Haul Moving & Storage at Grand Concourse was more than just a storage , Very clean and close to the Subway and lots of parking space too. Employees are polite, Supportive and helpful . Merci ☺️

Évaluation :

5

Krista (spelling might be off) was very friendly at helpful! I would highly recommend using the facility. The spaces are smaller than most assume, so I would recommend checking out the units prior to fully committing to a locker. But, I believe they are willing and able to work with you to find the right storage unit.

Évaluation :

4

My only criticism is the lack of being able to get thru on the telephone to talk to someone at my site without being on hold for 10 minutes sometimes more

Évaluation :

1

Terrible customer service. Didn't honor the free month promotion when renting a truck. The manager was so mean when I spoke to him over the phone. I constantly complained that my key card never worked to which they replied "it doesn't matter".

Évaluation :

5

Excellent staff. Thanks to Lilly and Francia! At 383 Grand Concourse location in the Bronx! They were amazing!!! They deserve a commendation for their customer service skills. They greet everyone with courtesy and respect. Very knowledgeable on the services UHAUL provides. Again, I can't say enough on their professionalism. They offered me the perfect storage unit and I appreciate how they insisted on helping me find the perfect unit and truck rental.

Évaluation :

4

My only complaint is the price. Uhaul is way too expensive. I started out paying a little over $160 and then there was a price increase. The cost per month became $179.00. The price should be lowered.

Évaluation :

5

Once Micky Sayers was in charge of the facility, everything was well taken cared. Yes I will recommend this u haul facility to any one who also takes good care if the place and respect the rules. G Grimaldi

Évaluation :

4

Most of the female staff were/are not pleasant

Évaluation :

5

The lady in the front can be a little more nice when greeting people.

Évaluation :

5

I never worried about my things. There was never a doubt about the safety of them being there. I maintained up to three units there from 09/2017 until 11/2020. Thank you!!!

Évaluation :

4

The only problem I have is getting through on the phone. The wait time is ridiculously long.

Évaluation :

1

Make sure to enter with a lot of tissue if you have allergies. Tis is the dirtiest most disgusting place I have ever rented from. The bathrooms on any floor are NEVER clean/cleaned, so nasty. Always stinks. Other than that the place is ok,

Évaluation :

5

My only problem over the years was the bathroom not being clean in the third floor it shouldn't be like that. When the bathrooms downstairs is never thst dirty. I had a few storages and I will say you guys are the best and I appreciate the time when being late with the rent. God bless stay safe

Évaluation :

1

Absolutely horrific experience with U-haul from start to finish. I reserved a truck and storage unit online and with the Promotion of one free month of storage. I go to pick up the truck and they tell me they have no more trucks available so they give me a fan. Okay, fine, fair enough, not a big deal. Then I go to the storage unit and while I'm at the desk, the employee refuses to honor the free month of storage with a vehicle rental. I told her that I called them earlier to confirm that they'll honor the free month and they said YES over the phone and hung up on me. I get there and she tells me that they won't honor it, nor is the promotion valid for their location. I then ask why does it say it is available on their website? Crickets.... I wish i didn't cancel my reservation with Public Storage and went with them.

Évaluation :

5

Merci.

Évaluation :

4

Le service à la clientèle était génial. Especially the manager was very kind very professional. Storage facility was clean. But was unhappy by the amout of mouse and rat droppings in my storage unit. With all my stuff in it and kids items alot had to be thrown out because of mouse/rat droppings. We use to have a second floor unit but once me moved to a ground floor unit rat/mouse droppings problem. Overall if it were not for the mouse/rat droppings U-Haul storage great company great customer service prices not too bad.

Évaluation :

5

The staff was excellent, they went above and beyond the call of duty, especially when you consider the current pandemic and stress levels are at an all time, i felt like i was in good hands, thanks to the great folks at U-Haul. I will definitely recommend U-Haul to all my friends and family Nicholas Garrick

Évaluation :

3

The stairs to my storage unit made it difficult because some on the items were heavy to carry

Évaluation :

4

Easy process

Évaluation :

4

In the few years I had the rental, the fee kept being increased. Over that time the increase worked out to be about a 40 % increase in the monthly fee with no apparent change to the facility or service provided.

Évaluation :

5

Thank you for the excellent service.

Évaluation :

5

Keep up the good work

Évaluation :

1

The staff is very rude and unprofessional

Évaluation :

3

Too expensive for a small storage space not worth it.

Évaluation :

1

I will never put my belongings in that UHAUL STORAGE AGAIN💯

Évaluation :

5

only bad thing that i see is that i return my locker with 3 weeks remaining and theybdont prorated o return the money

Évaluation :

1

Just two employees always very helpful. but the rest very negative attitude and they don't give you a good solutions. I have been on this storage more that 10 years. Price to high.

Évaluation :

5

Thank you very much I be there soon

Évaluation :

5

Would definitely recommend

Évaluation :

5

I was customer with Uhaul Grand Concourse for a combined 9 years (2002-2004 and 2012-2020), the location was convient and Mickey and Customer service staff were always pleasant.

Évaluation :

5

Your services was great.

Évaluation :

4

Customers service was slow

Évaluation :

5

Wonderful, friendly & professional staff. Positive experience dealing with the personnel. I always felt comfortable at this location & never a problem with a break in, rodents or water damage, thanks!

Évaluation :

1

The front desk employee who took information was rude not only to myself but also to other customers. I had a promotion for a free storage. She stated I was unable to use it at her facility Policies".

Évaluation :

1

Rating would have been below average, but the customer representative Ms. Nunez who is a new employee worked very hard to assist us. The place is missing manager oversight. An employee wore slippers.

Évaluation :

5

I had no problems with my storage unit everything was good.

Évaluation :

5

Thank you to all team for a excellent service at anytime l was needed. Regards

Évaluation :