Customer Reviews for U-Haul Moving & Storage at Grand Concourse

Évaluation :

5

Continue the courtesy and excellent work also experience.

Évaluation :

5

Customer service and time management it's great at this location

Évaluation :

1

Equipment really great condition but Costomer service is not recommended

Évaluation :

5

Thanks

Évaluation :

5

The location didn't open till about 7:30AM which caused a little confusion and a line to rent the vehicles. Besides that everything was great!!

Évaluation :

5

Excellent customer service, keep it up

Évaluation :

5

I totally forgot about the "before you go" link.Too much going on --checking gas level, mileage and that other rented equipment was on the truck, to remember to follow that link. Outside staff shoul dhelp customers remember to go to the link, "before you go..." Otherwise, everything was great.

Évaluation :

2

I rent 2 trucks 2 different times on both times I bought other supplies from U-haul and never got them. Never got a refunded because according to them it didn't come up on there system even though I had the proof on my email.

Évaluation :

5

No comment

Évaluation :

1

what a joke i did mobile pick up and it took 30 mins because the truck I was told to get was parked super far in back. They had to change my reservation and then after all that the radio didn't work. 1star

Évaluation :

5

I don't know cause it's my first time using it but keep doing the same as ur doing thank u and stay safe

Évaluation :

5

The guy who was helping take his job very seriously

Évaluation :

5

Location need more workers at office Female was excellent working with 2 customers at a time...

Évaluation :

5

How prices don’t increase

Évaluation :

5

Excellent team at this location.

Évaluation :

5

Uhaul is all We need!

Évaluation :

3

There were only two people working and one of the workers was gone for about half an hour with 10 people waiting in line to pick up their vans, making the wait very long.

Évaluation :

5

Bien

Évaluation :

5

Very good

Évaluation :

3

I lost an hour on my move because the equipment I requested (2 dollies) was not put in the back of the truck. They also told us they only had 1 of each dolly type when we requested 2, yet they had a whole shed full of dollies.

Évaluation :

3

Some of the representatives shouldn't be there at all. I don't want to mention names but they need another training on how to deal with the customers

Évaluation :

5

No tuve problemas en mi viaje

Évaluation :

5

The workers that work there was really great and respect when they know how to treat their customers I'm very pleased and happy with them and they are very polite with their customers

Évaluation :

5

The process of returning the rental truck was easy and efficient. The U Haul representative used his phone to complete the check in procedure. It took less than five minutes altogether.

Évaluation :

5

Quick easy rental and friendly people

Évaluation :

5

The agent who attended me did it professionally and who delivered the vehicle to me. Thanks for her services.

Évaluation :

1

The truck had wet blankets and the storage space was flooded. I had to use the blankets to dry it myself.

Évaluation :

1

The front desk atitude is always at a 100 % don't know why.. the guys in the back they want you to doo a carwash before bringing in the car. So why? They have mops and brooms? And water. For a little dust they wanna charge. I rent it for a few hours and they always mistake the charge . I would not recommend it to no one . I hope I could find a better uhaul place. Or not uhaul at all .

Évaluation :

2

Attendants were unprofessional. It was busy but they were discussing and ordering food rather than promptly attending to me/others both times I was in the store. There was also confusion around how much I owed both times I was in.

Évaluation :

5

No need. Great costumer experience

Évaluation :

1

The Staff were rude and very unprofessional.. They stood around watching the store get crowded and had one rude cashier.. The manager stepped in Mikey or Mickey, to help and was abrupt, aggressive, and just nasty.. When you asked him a question he became argumentative... There was noooo Customer Service... I won't go back

Évaluation :

5

Send an email when switching addresses!

Évaluation :

3

Cleanliness of the Uhaul was low. The employees did not take the complaint we had seriously.

Évaluation :

4

Tow hitched needs to be fixed. I did not like that I was charged for the day after attempting to use it

Évaluation :

4

It was frustrating that I received a confirmation phone call from Uhaul in the days leading up to my rental but then on the day I picked up my truck, they had to shorten my rental period because of low inventory.

Évaluation :

1

Add Apple Pay and Google Pay to your payment methods.

Évaluation :

5

The only thing I can suggest as an area for improvement is making the entrance to the lot for vehicle returns a little more obvious and easier to turn into.

Évaluation :

5

Francia Guzman attended me professionally and very nice person

Évaluation :

5

So far everything was fine

Évaluation :

5

Went very smoothly and professionally One thing could be notifications pictures text if we did not acknowledge the text send it again. Would be nice feature

Évaluation :

5

Everything is good

Évaluation :

2

Have the field personnel be more knowledgeable of the condition of the vehicles in yard. I my case the representative had to change and reprint the contract because of the lackluster attitude of the yard personnel.

Évaluation :

5

It would be great to get the Van with full of gas and return it Full. It is easier than bringing it back half or 1/4

Évaluation :

5

Wonderful customer service 👌

Évaluation :

5

Always exceptional service at this location. Staffs always accomodating.

Évaluation :

4

The space is a bit small hoping to start running my business out of it so it’s not gonna work and I will have to move it to a bigger version especially once I finally get to talk to the manager who wasn’t there today as well yesterday but I’m going to come tonight.

Évaluation :

3

Cheaper rates

Évaluation :

5

Please leaves someone 24 7 so can help my first time a i hat alittle problem whit the miles of the truck they put the wrong miles

Évaluation :

5

To me, U-Haul Moving & Storage at Grand Concourse was more than just a storage , Very clean and close to the Subway and lots of parking space too. Employees are polite, Supportive and helpful . Merci ☺️

Évaluation :

5

Krista (spelling might be off) was very friendly at helpful! I would highly recommend using the facility. The spaces are smaller than most assume, so I would recommend checking out the units prior to fully committing to a locker. But, I believe they are willing and able to work with you to find the right storage unit.

Évaluation :

4

My only criticism is the lack of being able to get thru on the telephone to talk to someone at my site without being on hold for 10 minutes sometimes more

Évaluation :

1

Terrible customer service. Didn't honor the free month promotion when renting a truck. The manager was so mean when I spoke to him over the phone. I constantly complained that my key card never worked to which they replied "it doesn't matter".

Évaluation :

5

Excellent staff. Thanks to Lilly and Francia! At 383 Grand Concourse location in the Bronx! They were amazing!!! They deserve a commendation for their customer service skills. They greet everyone with courtesy and respect. Very knowledgeable on the services UHAUL provides. Again, I can't say enough on their professionalism. They offered me the perfect storage unit and I appreciate how they insisted on helping me find the perfect unit and truck rental.

Évaluation :

4

My only complaint is the price. Uhaul is way too expensive. I started out paying a little over 160,00 $ and then there was a price increase. The cost per month became 179,00 $. The price should be lowered.

Évaluation :

5

Once Micky Sayers was in charge of the facility, everything was well taken cared. Yes I will recommend this u haul facility to any one who also takes good care if the place and respect the rules. G Grimaldi

Évaluation :

4

Most of the female staff were/are not pleasant

Évaluation :

5

The lady in the front can be a little more nice when greeting people.

Évaluation :

5

I never worried about my things. There was never a doubt about the safety of them being there. I maintained up to three units there from 09/2017 until 11/2020. Thank you!!!

Évaluation :

4

The only problem I have is getting through on the phone. The wait time is ridiculously long.

Évaluation :

1

Make sure to enter with a lot of tissue if you have allergies. Tis is the dirtiest most disgusting place I have ever rented from. The bathrooms on any floor are NEVER clean/cleaned, so nasty. Always stinks. Other than that the place is ok,

Évaluation :

5

My only problem over the years was the bathroom not being clean in the third floor it shouldn't be like that. When the bathrooms downstairs is never thst dirty. I had a few storages and I will say you guys are the best and I appreciate the time when being late with the rent. God bless stay safe

Évaluation :

1

Absolutely horrific experience with U-haul from start to finish. I reserved a truck and storage unit online and with the Promotion of one free month of storage. I go to pick up the truck and they tell me they have no more trucks available so they give me a fan. Okay, fine, fair enough, not a big deal. Then I go to the storage unit and while I'm at the desk, the employee refuses to honor the free month of storage with a vehicle rental. I told her that I called them earlier to confirm that they'll honor the free month and they said YES over the phone and hung up on me. I get there and she tells me that they won't honor it, nor is the promotion valid for their location. I then ask why does it say it is available on their website? Crickets.... I wish i didn't cancel my reservation with Public Storage and went with them.

Évaluation :

5

Merci.

Évaluation :

4

Le service à la clientèle était génial. Especially the manager was very kind very professional. Storage facility was clean. But was unhappy by the amout of mouse and rat droppings in my storage unit. With all my stuff in it and kids items alot had to be thrown out because of mouse/rat droppings. We use to have a second floor unit but once me moved to a ground floor unit rat/mouse droppings problem. Overall if it were not for the mouse/rat droppings U-Haul storage great company great customer service prices not too bad.

Évaluation :

5

The staff was excellent, they went above and beyond the call of duty, especially when you consider the current pandemic and stress levels are at an all time, i felt like i was in good hands, thanks to the great folks at U-Haul. I will definitely recommend U-Haul to all my friends and family Nicholas Garrick

Évaluation :

3

The stairs to my storage unit made it difficult because some on the items were heavy to carry

Évaluation :

4

Easy process

Évaluation :

4

In the few years I had the rental, the fee kept being increased. Over that time the increase worked out to be about a 40 % increase in the monthly fee with no apparent change to the facility or service provided.

Évaluation :

5

Thank you for the excellent service.

Évaluation :

5

Keep up the good work

Évaluation :

1

The staff is very rude and unprofessional

Évaluation :

3

Too expensive for a small storage space not worth it.

Évaluation :

1

I will never put my belongings in that UHAUL STORAGE AGAIN💯

Évaluation :

5

only bad thing that i see is that i return my locker with 3 weeks remaining and theybdont prorated o return the money

Évaluation :

1

Just two employees always very helpful. but the rest very negative attitude and they don't give you a good solutions. I have been on this storage more that 10 years. Price to high.

Évaluation :

5

Thank you very much I be there soon

Évaluation :

5

Would definitely recommend

Évaluation :

5

I was customer with Uhaul Grand Concourse for a combined 9 years (2002-2004 and 2012-2020), the location was convient and Mickey and Customer service staff were always pleasant.

Évaluation :

5

Your services was great.

Évaluation :

4

Customers service was slow

Évaluation :

5

Wonderful, friendly & professional staff. Positive experience dealing with the personnel. I always felt comfortable at this location & never a problem with a break in, rodents or water damage, thanks!

Évaluation :

1

The front desk employee who took information was rude not only to myself but also to other customers. I had a promotion for a free storage. She stated I was unable to use it at her facility Policies".

Évaluation :

1

Rating would have been below average, but the customer representative Ms. Nunez who is a new employee worked very hard to assist us. The place is missing manager oversight. An employee wore slippers.

Évaluation :

5

I had no problems with my storage unit everything was good.

Évaluation :

5

Thank you to all team for a excellent service at anytime l was needed. Regards

Évaluation :

2

The staff is rude! Especially the manager. I moved to another storage company that appreciates their customers. I refuse to spend my hard earned money on a company that refuses to show appreciation.

Évaluation :

5

Agent was very knowledgeable and personally took the initiative to show me several units when the original person that shows units was unavailable I did decide to rent a unit at the facility.

Évaluation :

5

Service was great !,🤟

Évaluation :

5

I am so grateful for Micky Sayers. He was incredibly supportive at a stressful time, up to the day we moved out of the storage unit. He ensured that we were taken care of and was always responsive.

Évaluation :

5

Micky Sayers was incredibly helpful during our day spent at Uhaul. He turned a traumatic and stressful situation into a moment where we felt like we had real support. I am so grateful for his help.

Évaluation :

3

I just didn’t like that they went up on the rent in 3 months

Évaluation :

5

Aucun

Évaluation :

4

very help full and quick service thanks guys

Évaluation :

4

This is my second storage at Uhal. I like the good security and cleanliness of the facility.

Évaluation :

4

friendly stuff and easy access. reasonable price too. I will continue use rent truck by U hall near future.

Évaluation :

2

Air conditioner not working facility was heated 89’ degrees outside felt same way inside..person showing me locker not aware of where it was went around several rows before it was located

Évaluation :

2

Unpleasant customer service 3 out of 4 times. Non-climate controlled units on the 1st floor are dark and poorly maintained, with difficult access to lofted units.

Évaluation :

5

Everything went wonderfully

Évaluation :

3

I had the throw away some of my furniture after founding rat droppings on my things

Évaluation :

1

I turned. My trailer in early but they didn't return any money for early turn! However they never told me that!!!

Évaluation :

1

I had to throw out all of my belongings due to rats living in my storage unit.

Évaluation :

3

The facility is ok but that call center is horrible they give wrong information. Leave out important facts. For example you have to call certain facility to see if the have equipment for the hitch.

Évaluation :

5

In customer service the personnel was very polite and with good information about the storage and payment.

Évaluation :

5

Very professional clean facility!!! Helpful and well informed staff. Five stars

Évaluation :

3

Moyen

Évaluation :

5

I had a storage unit here for a couple of years and had a great experience. The staff here were always super friendly and helpful. I highly recommend this location.

Évaluation :

5

Everything went as planned

Évaluation :

1

I have a storage been for three years and when I went back to check it I have found that my foun were in my storage binI had mice droppings I had damage to property of clothing and comforters and pic

Évaluation :

5

Only problems were some bathrooms packed toilet paper or were out of order.

Évaluation :

4

The 3rd floor bathroom needs cleaning everytime I go there. There's either crap in the toilet or it's clogged up with crap then at times no bathroom paper , other than that everything is great.

Évaluation :

5

I can only comment on my interactions with the UHaul representative,Lily; she was friendly, helpful, professional, and a tremendous problem solver, she is a wonderful representative of the UHaul Brand

Évaluation :

5

Great service as always from these folks and professional demeanor overall. They recommended a great mover and made an arduous process seamless overall. Mickey runs a tight ship and is an expert.

Évaluation :

1

The personal are not friendly at all and they stole my Money. If you have any question about my opinion please be free to call me at 917-471-3360.

Évaluation :

5

The only thing I had a problem was when you call and make you wait a long. Of time probably not the service was excellent

Évaluation :

1

Representative couldn't assist me. Unfortunately, She had no clue on how to help resolve the issue.

Évaluation :

4

Staff was friendly and knowledgeable.

Évaluation :

5

Awesome staff , thanks for all. ,

Évaluation :

5

Great good

Évaluation :

5

The storage facilities were easily accessible and clean! I would use Uhaul again!

Évaluation :

1

Very bad customer service