The staff was friendly and accommodating to my last minute request. Keep them!!IRMA R.
Customer Reviews for U-Haul Moving & Storage at Grand Concourse
Pour nous contacter
Bronx, NY 10451
(@ 144th St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RONALD A.
Le client n'a pas laissé de commentaire.HUASCARARIEL P.
Le client n'a pas laissé de commentaire.JEFFREYJ M.
I reserved a big truck then when I get there the truck wasn't available. I had to take a smaller truck took me double the time of not triple to do a 2 bedroom move. Because of that I didn't fill the tank up because they were closing the gate on me. And charged me extra. Do not recommend this place! Nightmare!ONIX F.
Le client n'a pas laissé de commentaire.ANGEL JR G.
Inwood uhaul (170th st in Bronx ) facility is the worst rental location of any kind that I ever encountered in my life - rude- and nasty mouth representatives who curse at their clients ( they should be shut down permanently)JOSEWALDO E.
Me resolvieron bien en mi mudanzaJOSEMIGUEL C.
To me, U-Haul Moving & Storage at Grand Concourse was more than just a storage , Very clean and close to the Subway and lots of parking space too. Employees are polite, Supportive and helpful . Merci ☺️vida a. | Expérience générale
So easy a check out, that it was a pleasant part of my day. Well done on the staff for being on top of everything and helpful with my non uhaul questions as well!Elizabeth W.
Le client n'a pas laissé de commentaire.Eric J.
Krista (spelling might be off) was very friendly at helpful! I would highly recommend using the facility. The spaces are smaller than most assume, so I would recommend checking out the units prior to fully committing to a locker. But, I believe they are willing and able to work with you to find the right storage unit.James V. | Premières impressions
Le client n'a pas laissé de commentaire.MANUELE F.
Le client n'a pas laissé de commentaire.Leonerys M.
Krista literally saved me. I was supposed to do mobile drop off and the site was not working for me at all. Krista was walking to her car, already clocked out for the day, but thankfully she took the time to help myself and a few others check our trucks in so that we did not get fined. She is amazing, and deserves a promotion!!Brian J.
Le client n'a pas laissé de commentaire.Luis R.
The overnight process to be more accessibleDonald B.
Le client n'a pas laissé de commentaire.ANSELMO C.
I should note that we were shafted by Budget Rental and rented a uhaul last minute. The uhaul experience was great with a very helpful staff.JENNALEE K.
Le client n'a pas laissé de commentaire.ANDREWJ E.
Le client n'a pas laissé de commentaire.Andrew P.
From the young lady with glasses at the desk who helped me with selection and pickup at 8:30am to the gentleman who accepts the truck back from you in the drop off location at 11:30pm.. ALL service was professional and courteous. THANK YOU!Karizma D.
Le client n'a pas laissé de commentaire.ERIC A J.
Returning procedure. When I returned vehicle the attending employee explain to me that he will close out my rental. Only to be called hours later asking did I return the vehicle. Then was called again sayin they found the vehicle. I asked will I be charged erroneously extra for this. She replied no they charge for the miles used.Antoinette W.
The return location was not specified on the contract and had me going from one place in Utica to the next. There was rain and some drops went through the roof of the truck and see my stuffALIDA S.
Le client n'a pas laissé de commentaire.IVANA T.
Le client n'a pas laissé de commentaire.ERICA R.
Le client n'a pas laissé de commentaire.TOWANDAIRENE C.
Le client n'a pas laissé de commentaire.MIGUELR K.
Le client n'a pas laissé de commentaire.Uleta B.
It would be nice to have a "direct" number to the location.The phone number that is used, is that of "customer service", not the actual retail location. I tried calling to find out the exact cross streets and was put on hold for over a half hour (30 minutes).KAREN J.
The emergency drop box thing need to have someone on call 24-7WARREN B.
Le client n'a pas laissé de commentaire.DANNIS S.
Good morning, as a business owner myself, customer service is very important. Due to COVID anyone who doesn't have a mask when renting a truck should be given a protective mask (no questions). Customers should never be told they cannot enter and Uhaul of all companies can't provide a paying customer with one courtesy mask. I'm done. Masks should be free or at least on a shelf that you could purchase from Uhaul. Good luck dealing with the front desk, you'll just be rudely reminded by the rude gal that you can't go in the store unless it's a real mask!!FELIXENRIQUE C.
As of right now nothing, very pleased with my experience every time I go there...ARIEL R.
Le client n'a pas laissé de commentaire.STEVENNATHANIEL F.
Le client n'a pas laissé de commentaire.Tara H.
Always a pleasant experience with grand concourse. Never a hassle.Nathaniel T.
When I drop the vehicle off it wouldn't change the location to learn it was saying Salisbury, but the paper said Lynn.Issac F.
Staff was great, very friendly and professional. Quick to serve as well. The only negative was they didn't have a second dolly that was reserved in addition to two dozen furniture covers. It was odd considering it seemed available when requested only to be told on the spot that it wasn't.Samuel V.
Le client n'a pas laissé de commentaire.David N.
Le client n'a pas laissé de commentaire.Tayliz R.
Location was ok but I had to spend OVER ONE HOUR on the phone to change location drop off because it was changed at pick up without my input.Miguel G.
Disappointed with U-Haul that I had my order changed at the last minute which cost me approximately 75 $more in travel fees.JOSEPHF III P.
I rented a 15' truck to move locally. Everything went until I went to test the lock for the back of the truck. None of the keys worked. Instead of being able to rent the truck until late at night, I had to return the truck before 7PM when the employees leave, so that I could ensure the return of the rented dolly and furniture pads in the back of the truck. I planned to use the truck until much later, but the person who helped me at checkout mentioned that there had been several thefts after hours at this location.Jeremy S.
Initially my account was charged twice for the estimate. I am still waiting for the email to show my final charge.RICHARD W.
I really appreciate your service thank you very muchEDGARDO R.
Le client n'a pas laissé de commentaire.MARIAD G.
Le client n'a pas laissé de commentaire.TRENTONORSON B.
Excellent staff !!Michael B.
great professional serviceARTHURE F.
Everything!!!! Customer service training Knowledge of the product and systems. Worst experience and when I called the store to ask about my refund they put me back in the hold queue for another hour. I will never use uhaul again. In fact this experience has made me want to start my own rental moving company. Just so people do not have to be subject to incompetence and attitudes of the uhaul staff. Uhaul - you have lost your way - too bad!!!ISMAEL V.
First of all, the location follows and enforces Covid-19 Protocols, Customer Service is Excellent, Representatives go above and beyond to make sure that you're well served. Its an easy in and out...RAYMOND R.
Le client n'a pas laissé de commentaire.PRINCEABASS S.
Le client n'a pas laissé de commentaire.Lincoln P.
Customer courtesy and the check engine light came on and caused me to worry if was going to break downGERALDL K.
Le client n'a pas laissé de commentaire.MANUELD T.
This was my first time ever renting a uhaul and I'm glad I did it at this location. The customer service was excellent they were friendly. I would 100 % without a doubt recommend someone to this location.MELINDALEE S.
Hola quiero saber porque me cobraron 167,00 $ y cuando entregue el truck dice que el costo era de 88,00 $ y mi restante del dineroJENNIFER T.
Le client n'a pas laissé de commentaire.PEDRO P.
The original van that I rented indicated that it was full in the app but the tank was empty. After my son, the primary driver, drove off the lot and filled the tank with 85 $worth of gas, I made him take the van back to the store and go in to talk to a representative. They switched out the van (?) and then told him to bring the van back empty. By that afternoon, even though I had rented the van for 12 hours we were having problems with the brakes. Before we put a third load in the van we called the store to ask if it could be switched (no) and asked if we could go to another UHaul to switch it (no). Rather than risk my son's safety, we drove the van we got from this U-HAUL to the U-Haul located in Park Slope, Brooklyn, parked it there and rented a different vehicle. By the time we got finished, drove to my home to pick up my car so that I could follow my son in the original van from the Gerard Street UHAUL and drive back to Park Slope to drop the second U-Haul and pick up the original van and drive back to the Bronx, it was almost 3 am and we were exhausted. We didn't get to bed until 5 am and I didn't wake up until I received a rude call from a representative from the Bronx store asking me if I was ever returning the van. Not only will all my future business be with Budget or any other company, but I do plan on letting everyone I know that U-Haul's products are not safe and they rob your money.Daniel S.
Le client n'a pas laissé de commentaire.robert michael O.
Awesome Service Very Good Customer service. And Drop off service very attentive.MARCOS C.
Easy pickup and drop off. Had the truck and hand truck I needed.JACQUELINE E.
Employees were friendly and very Helpful.JASON G.
Paid for covers before hand, but there were none available on moving day.Roger H.
I rented a trailer and the uhaul worker seemed helpful to hook up the trailer to my hitch on a 2020 raptor. He didn't latch the receiver correctly and a few miles down the road the trailer came off the ball and damaged my truck. I'm not gonna go through the hassle of making a claim BC they will claim to not be at fault anyhow. When I first called for this trailer I was quoted a much lesser price than I was actually charged.MATTHEWR H.
Le client n'a pas laissé de commentaire.LILLIANIVETTE R.
Le client n'a pas laissé de commentaire.DIEGO F.
Employees were very friendly.Brismar P.
Everything went well with the rental I would recommend this location.Makada M.
Le client n'a pas laissé de commentaire.FRANKLYNJAVIER F.
Same as you did to meKWABENA P.
Le client n'a pas laissé de commentaire.BRYANMICHAEL M.
Everything is ok, thanks for your services.WILSONR M.
Just try to fix the Apple Pay or wireless pay optionPaola G.
There should be more than one way to return your vehicle after hours.HARRYT G.
I never received my final receipt via email.Zachary O.
Le client n'a pas laissé de commentaire.WAYNEARTHUR R.
Le client n'a pas laissé de commentaire.ALEX C.
Terrible customer service the worst ever in mu fucking lifeLEANDRO G.
Le client n'a pas laissé de commentaire.WAYNEMICHAEL T.
The woman at the front desk during pick up was rude and not helpful at all!!!!! It was like I was bothering her to do her job, my interruption of being a costumer was annoying to her. The man in the back equipment area was amazing and super helpful and the only reason my I gave 2 stars!Roni M.
Le client n'a pas laissé de commentaire.ARONMARTIN T.
Le client n'a pas laissé de commentaire.DANNYNOEL P.
Le client n'a pas laissé de commentaire.SKYLERC H.
Le client n'a pas laissé de commentaire.SILVERIO JUNIOR G.
they are the bestDANIEL V.
Le client n'a pas laissé de commentaire.ERICR M.
Le client n'a pas laissé de commentaire.Ivette F.
After an incredible trying experience it was capped off with a drop off with no employees. Not as in a lock box but no one to deal. I would like a credit back to my account please.Justin R.
Le client n'a pas laissé de commentaire.CHEOUABDEL-KODIR S.
The only thing i didnt like was i went to rent in NJ to go to NY they dont have that truck available i has to come to the bronx NY pick up the truck and come back to return and they charged me for those miles wich is not my fault they dont have any truck available in paterson NJNey G.
Christa was very helpful and understanding. She helped me with answers to all the questions I had. She was very friendly and knowledgeable.TIMMIAE S.
Le client n'a pas laissé de commentaire.CHARLESJ M.
Le client n'a pas laissé de commentaire.daniel H.
Le client n'a pas laissé de commentaire.SAMUELGEORGE C.
Le client n'a pas laissé de commentaire.Neiza H.
Le client n'a pas laissé de commentaire.Nicholas W.
Le client n'a pas laissé de commentaire.Dennis e R.
It was a great experience all associates was very helpful and polite. Again it was all good. Thx. R AROBERTJ A.
My only criticism is the lack of being able to get thru on the telephone to talk to someone at my site without being on hold for 10 minutes sometimes moreBarbara V. | Expérience générale
Terrible customer service. Didn't honor the free month promotion when renting a truck. The manager was so mean when I spoke to him over the phone. I constantly complained that my key card never worked to which they replied "it doesn't matter".Alex G. | Expérience générale
Excellent staff. Thanks to Lilly and Francia! At 383 Grand Concourse location in the Bronx! They were amazing!!! They deserve a commendation for their customer service skills. They greet everyone with courtesy and respect. Very knowledgeable on the services UHAUL provides. Again, I can't say enough on their professionalism. They offered me the perfect storage unit and I appreciate how they insisted on helping me find the perfect unit and truck rental.Michelle C. | Premières impressions
Le client n'a pas laissé de commentaire.ROSILIS P. | Premières impressions
My only complaint is the price. Uhaul is way too expensive. I started out paying a little over 160,00 $ and then there was a price increase. The cost per month became 179,00 $. The price should be lowered.Asia W. | Expérience générale
Once Micky Sayers was in charge of the facility, everything was well taken cared. Yes I will recommend this u haul facility to any one who also takes good care if the place and respect the rules. G GrimaldiGAUDALUPE G. | Expérience générale
Most of the female staff were/are not pleasantMICHELLE H. | Premières impressions
The lady in the front can be a little more nice when greeting people.Naisha D. | Expérience générale
Le client n'a pas laissé de commentaire.luz t. | Expérience générale
Le client n'a pas laissé de commentaire.Sidonie R. | Expérience générale
I never worried about my things. There was never a doubt about the safety of them being there. I maintained up to three units there from 09/2017 until 11/2020. Thank you!!!Alphe W. | Expérience générale
Le client n'a pas laissé de commentaire.Flor C. | Premières impressions
Le client n'a pas laissé de commentaire.JOAN C. | Premières impressions
Le client n'a pas laissé de commentaire.ELIZABETH M. | Expérience générale
The only problem I have is getting through on the phone. The wait time is ridiculously long.LAURIE W. | Premières impressions
Le client n'a pas laissé de commentaire.Denise F. | Premières impressions
Le client n'a pas laissé de commentaire.Sidonie R. | Premières impressions
Le client n'a pas laissé de commentaire.Mildaly D. | Expérience générale
Le client n'a pas laissé de commentaire.GLADYS D. | Premières impressions
Make sure to enter with a lot of tissue if you have allergies. Tis is the dirtiest most disgusting place I have ever rented from. The bathrooms on any floor are NEVER clean/cleaned, so nasty. Always stinks. Other than that the place is ok,Jacklyn R. | Expérience générale
My only problem over the years was the bathroom not being clean in the third floor it shouldn't be like that. When the bathrooms downstairs is never thst dirty. I had a few storages and I will say you guys are the best and I appreciate the time when being late with the rent. God bless stay safeSCHERMER W. | Expérience générale
Absolutely horrific experience with U-haul from start to finish. I reserved a truck and storage unit online and with the Promotion of one free month of storage. I go to pick up the truck and they tell me they have no more trucks available so they give me a fan. Okay, fine, fair enough, not a big deal. Then I go to the storage unit and while I'm at the desk, the employee refuses to honor the free month of storage with a vehicle rental. I told her that I called them earlier to confirm that they'll honor the free month and they said YES over the phone and hung up on me. I get there and she tells me that they won't honor it, nor is the promotion valid for their location. I then ask why does it say it is available on their website? Crickets.... I wish i didn't cancel my reservation with Public Storage and went with them.Alex G. | Premières impressions
Merci.Ella Y. | Expérience générale
Le client n'a pas laissé de commentaire.SHARON C. | Expérience générale
Le client n'a pas laissé de commentaire.Morgan M. | Expérience générale
Le service à la clientèle était génial. Especially the manager was very kind very professional. Storage facility was clean. But was unhappy by the amout of mouse and rat droppings in my storage unit. With all my stuff in it and kids items alot had to be thrown out because of mouse/rat droppings. We use to have a second floor unit but once me moved to a ground floor unit rat/mouse droppings problem. Overall if it were not for the mouse/rat droppings U-Haul storage great company great customer service prices not too bad.EMILY M. | Expérience générale
The staff was excellent, they went above and beyond the call of duty, especially when you consider the current pandemic and stress levels are at an all time, i felt like i was in good hands, thanks to the great folks at U-Haul. I will definitely recommend U-Haul to all my friends and family Nicholas Garricknicholas g. | Expérience générale
Le client n'a pas laissé de commentaire.Grace B. | Premières impressions
The stairs to my storage unit made it difficult because some on the items were heavy to carryOctavia R. | Expérience générale
Le client n'a pas laissé de commentaire.Nina D. | Expérience générale
Easy processantonia v. | Premières impressions
In the few years I had the rental, the fee kept being increased. Over that time the increase worked out to be about a 40 % increase in the monthly fee with no apparent change to the facility or service provided.TODD M. | Expérience générale
Thank you for the excellent service.Liman E. | Expérience générale
Le client n'a pas laissé de commentaire.Fnot G. | Premières impressions
Le client n'a pas laissé de commentaire.jeffrey d. | Expérience générale
Keep up the good workketurah E. | Premières impressions
The staff is very rude and unprofessionalSALLY R. | Expérience générale
Too expensive for a small storage space not worth it.SASHA F. | Expérience générale
Le client n'a pas laissé de commentaire.Margarita H. | Expérience générale
I will never put my belongings in that UHAUL STORAGE AGAIN💯demetria c. | Expérience générale
only bad thing that i see is that i return my locker with 3 weeks remaining and theybdont prorated o return the moneyPedro V. | Expérience générale
Just two employees always very helpful. but the rest very negative attitude and they don't give you a good solutions. I have been on this storage more that 10 years. Price to high.HUMBERTO V. | Expérience générale
Thank you very much I be there soonLia R. | Expérience générale
Would definitely recommendJuan R. | Expérience générale
I was customer with Uhaul Grand Concourse for a combined 9 years (2002-2004 and 2012-2020), the location was convient and Mickey and Customer service staff were always pleasant.NICOLE R. | Expérience générale
Your services was great.tony s. | Expérience générale
Customers service was slowGilberto L. | Premières impressions
Wonderful, friendly & professional staff. Positive experience dealing with the personnel. I always felt comfortable at this location & never a problem with a break in, rodents or water damage, thanks!SHARMON S. | Expérience générale
The front desk employee who took information was rude not only to myself but also to other customers. I had a promotion for a free storage. She stated I was unable to use it at her facility Policies".Elsa R. | Premières impressions
Rating would have been below average, but the customer representative Ms. Nunez who is a new employee worked very hard to assist us. The place is missing manager oversight. An employee wore slippers.Herman D. | Premières impressions
I had no problems with my storage unit everything was good.ROBERT G. | Expérience générale
Thank you to all team for a excellent service at anytime l was needed. Regardsarlette m. | Expérience générale
The staff is rude! Especially the manager. I moved to another storage company that appreciates their customers. I refuse to spend my hard earned money on a company that refuses to show appreciation.stephanie Ocacio m. | Expérience générale
Agent was very knowledgeable and personally took the initiative to show me several units when the original person that shows units was unavailable I did decide to rent a unit at the facility.Anthony l. | Premières impressions
Service was great !,🤟tony s. | Premières impressions
I am so grateful for Micky Sayers. He was incredibly supportive at a stressful time, up to the day we moved out of the storage unit. He ensured that we were taken care of and was always responsive.Yohanna H. | Expérience générale
Micky Sayers was incredibly helpful during our day spent at Uhaul. He turned a traumatic and stressful situation into a moment where we felt like we had real support. I am so grateful for his help.Yohanna H. | Premières impressions
I just didn’t like that they went up on the rent in 3 monthstwanisha w. | Expérience générale
Aucunjulier s. | Expérience générale
very help full and quick service thanks guysMarie R. | Premières impressions
This is my second storage at Uhal. I like the good security and cleanliness of the facility.Princess A. | Premières impressions
friendly stuff and easy access. reasonable price too. I will continue use rent truck by U hall near future.TETSU U. | Expérience générale
Air conditioner not working facility was heated 89’ degrees outside felt same way inside..person showing me locker not aware of where it was went around several rows before it was locatedBarbara V. | Premières impressions
Unpleasant customer service 3 out of 4 times. Non-climate controlled units on the 1st floor are dark and poorly maintained, with difficult access to lofted units.Doyeun K. | Expérience générale
Everything went wonderfullyallison b. | Premières impressions
I had the throw away some of my furniture after founding rat droppings on my thingsLolita M. | Expérience générale
I turned. My trailer in early but they didn't return any money for early turn! However they never told me that!!!vernessa w. | Expérience générale
I had to throw out all of my belongings due to rats living in my storage unit.Maria C. | Expérience générale
The facility is ok but that call center is horrible they give wrong information. Leave out important facts. For example you have to call certain facility to see if the have equipment for the hitch.vernessa w. | Premières impressions
In customer service the personnel was very polite and with good information about the storage and payment.pedro c. | Premières impressions
Very professional clean facility!!! Helpful and well informed staff. Five starsAnthony B. | Premières impressions
MoyenMegan K. | Expérience générale
I had a storage unit here for a couple of years and had a great experience. The staff here were always super friendly and helpful. I highly recommend this location.robert r. | Expérience générale
Everything went as plannedJongsoo L. | Expérience générale
I have a storage been for three years and when I went back to check it I have found that my foun were in my storage binI had mice droppings I had damage to property of clothing and comforters and picGaye B. | Expérience générale
Only problems were some bathrooms packed toilet paper or were out of order.STEPHEN W. | Expérience générale
The 3rd floor bathroom needs cleaning everytime I go there. There's either crap in the toilet or it's clogged up with crap then at times no bathroom paper , other than that everything is great.ALEJANDRO B. | Expérience générale
I can only comment on my interactions with the UHaul representative,Lily; she was friendly, helpful, professional, and a tremendous problem solver, she is a wonderful representative of the UHaul Brandtiffany n. | Premières impressions
Great service as always from these folks and professional demeanor overall. They recommended a great mover and made an arduous process seamless overall. Mickey runs a tight ship and is an expert.Joseph B. | Expérience générale
The personal are not friendly at all and they stole my Money. If you have any question about my opinion please be free to call me at 917-471-3360.Miguel P. | Expérience générale
The only thing I had a problem was when you call and make you wait a long. Of time probably not the service was excellentcrystal r. | Expérience générale
Representative couldn't assist me. Unfortunately, She had no clue on how to help resolve the issue.stephanie Ocacio m. | Premières impressions
Staff was friendly and knowledgeable.patricia s. | Expérience générale
Awesome staff , thanks for all. ,William C. | Expérience générale
Great goodTyrone P. | Réservation
The storage facilities were easily accessible and clean! I would use Uhaul again!Brittany T. | Expérience générale
Very bad customer serviceseth d. | Expérience générale
The staff are very unprofessional I would never recommend this U-Haul facilityJean R. | Expérience générale
Just to let you know I'll be back. End of story thanks very nice place.Michael I. | Expérience générale
One box is missing with a ROUTER in it. Micky, the manager charged for 2 months knowing I am only storing it for one month. He was rude, bullying to say the least. I listened to our original recordstephen w. | Expérience générale
I asked for a different unit and I was told it was available. After I load up I look at contract and my rate increase by 30$ or so. Mickey said if I don't like the price I can unload and re load.freddy g. | Expérience générale
I did not get to see the whole facility but the part that I saw was cleanAdedayo O. | Expérience générale
Customer service was poor as well as communication with customersVanessa V. | Expérience générale
I called the Grand Concourse Storage for a whole week and they pick up phone to answer me all they said was hold and never picked it up again and they stole my story and my private paperJose G. | Expérience générale
Excellent serviceGbenga D. | Réservation
I've been a client for 4 years never missed a payment, on time. Never was I offered a free month, discount or anything. You guys don't take care of your clients just want money.no loyalty to customersDANNY P. | Expérience générale
I did not go to the facility and instead had movers pickup my Ubox for meALENA N. | Expérience générale
The site had excellent and friendly service. My only problwmis I had to climb stairs to reach my unit. Being a senior made it a little difficult. Nut we won't talk about the monthly cost ..LynNita W. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!