Customer Reviews for U-Haul Moving & Storage at Grand Concourse

7 468 évaluations

383 Grand Concourse   Bronx, NY 10451
(@ 144th St)

(718) 402-4100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(718) 402-4100

383 Grand Concourse
Bronx, NY 10451
(@ 144th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamonte M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel V. 
Évaluation :
1

See if was horrible . Nobody's but Sam would help me . The human element at its worst . Please get in touch with Sam there and thank him .

mike M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua D. 
Évaluation :
5

Exelente costomer service

Ramon M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larhonda P. 
Évaluation :
3

Let the customer know the truth about the vehicle they are renting

LILLIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jared G. 
Évaluation :
3

You all need to clean the trucks

David H. 
Évaluation :
5

Everything was great.

Elizabeth R. 
Évaluation :
5

Everything was excellent checking in and out was super simple! Merci

Yvelisse F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene N. 
Évaluation :
5

Il love the service and workers

NAWELE N. 
Évaluation :
5

Give the costumers trucks clean inside and outside

Julio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Libelkys P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick M. 
Évaluation :
5

Return with full tank would be much better. Receive with full tank would be much better.

Alan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mario P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman G. 
Évaluation :
5

They went over everything in a timely manner and when it was time to drop off it was also convenient fast. Excellent price. I would definitely go back.

JuanCarlos C. 
Évaluation :
5

Currently I think they are running a fine operation personable and considerate staff. Problems or issues are resolved in a professional manner.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zuba B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

staff was friendly.

Nicholas T. 
Évaluation :
3

Was overcharged

IBRAHIM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATEOEFIGENIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter M. 
Évaluation :
5

Continue with your good service

JULIO P. 
Évaluation :
5

The person working outside was very helpful. He installed the trailer for my wife and made sire all was well before i got there.

Soo K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Mickey and the staff at 383 grand concourse are a pleasure to continue to do business with. I always pick up after hours and the after hours option is an extremely convenient option for both businesses we utilize uhaul vehicles for. Not only are the vehicles clean and well maintained the storage areas are always kept clean as well. Always a pleasure to continue doing business with this location.

CURTISEARL W. 
Évaluation :
5

All staff were friendly and informative.

Joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clotter E. 
Évaluation :
2

They charge me for a dolly missing. I swich to a bigger one for appliances. And when i called yesterday at noon. The guy who answer the phone was mean to me. He was helling on the phone. He hang up on me i had to called many times. He hang my calls. Until i finally got an answer from him. He was not cordial with me. I was upset offcourse bc he said the dolly was missing. When i lef the dolly in the van. He does not know how to treat a customer. I will not recomend this location.

Ada D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baidy B. 
Évaluation :
4

Francia was very helpful. The truck had light debris (dirt, paper) in the bed and the cab had a bit of grime. The return process was confusing, whereas I've had an easier return process at this location in the past.

Noah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISHAKA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jake M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulysses M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lizette F. 
Évaluation :
5

Recording your truck mileage before giving it to customers lucky I took a picture of mileage before leaving otherwise they would cha

Noris L. 
Évaluation :
1

Terrible customer service

JACQUELINE C. 
Évaluation :
5

She talk to everyone like they're Family

Kante M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre B. 
Évaluation :
5

Nothing every thing was good.

Vandis H. 
Évaluation :
1

Be a ware of u haul I believe theirs trucks miles gages are tempered to give you more millages you didn't drive I did 4 miles from my house to a place I drive everyday which is only 2 miles from my house they changed me for 14,8 miles

THIERNO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALDOANTONIO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

malik G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jelyn A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grace R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel H. 
Évaluation :
5

Just keep making your customers happy

michelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAASIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bemnet K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iesha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

Excellent customer service.

mouctar B. 
Évaluation :
3

I did not appreciate my bill coming out much higher than what I was quoted on the phone, or receiving a call two days before changing my location a huge difference. This was very irritating in planning what was already a stressful moving day. I did not have a good experience with UHAUL. The only positive experience was nice store attendants here.

Makayla R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joandry R. 
Évaluation :
3

What can be improved is the customer service at the location. The employees can use a course in professionalism. The best part was drop off of the vehicle at the parking area. Very polite and professional.

Dennis D. 
Évaluation :
4

Excellent service à la clientèle

Vanessa Z. 
Évaluation :
5

This location alway provides excellent customer service!! After hour rental pickup is very easy and convenient. Highly recommend renting with uhaul at 383 Grand Concourse

CURTISEARL W. 
Évaluation :
5

Excellent

BOUREIMA O. 
Évaluation :
5

Buen serbisio

ANTONIO V. 
Évaluation :
5

The representative (a lady) she was very precise, good hospitality, and gave great directions on the vehicle. As for question 2, the vehicle did have wear and tear due to the fact it is a moving truck. But overall great running vehicle. Very much operable. As for the truck inspector... good humor! Good job guys!

Diana M. 
Évaluation :
5

Saturday mornings can be the busiest day of the week to rent a UHaul. This was evident in the long line I encountered this past Saturday at 7am. A little nervous that it was going to take forever to get my rental, I sat back and waited. To my surprise (and gratefulness) the experienced and capable woman attendant moved the line with efficiency and thoroughness. The lot attendees were prompt and courteous and I was out within minutes. In the end, I was able to get in, keep to my schedule with the movers and get my stressful move done. This will be my new 'home' UHaul location. Merci.

Kellye J. 
Évaluation :
1

Your customer service is horrible! No respect for no one

Pedro R. 
Évaluation :
5

S.O.

Steven R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

You wos great

ARTIEM F. 
Évaluation :
5

The truck has seen better days, and one of the twin rear tires has no air. We discovered i right before we started filling up the truck, in front of my customer's building. So, there was not time to replace the truck. We then tried to add air, but it did not hold it. The total rental cost was $512 bc the $1,79/mile. Too much money, I will rent a Home Depot truck next time. I would love to get at least a 25 % reimbursement due to the truck's condition.

Pedro B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaughn D. 
Évaluation :
5

I wanted. say to Mrs Lisa who at 230 street in Broadway in New York u haul thank you so much you are the best God bless you

MICHEAL G. 
Évaluation :
5

This is always my 1st and only choice when I need to store items. Ease of access to the freeway..subways and overall staff experience when renting vehicles

CURTISEARL W.  |  Premières impressions 
Évaluation :
5

N/A. Mickey, Francesca and the rest of the team always exceed expectations providing quality customer service.

CURTISEARL W. 
Évaluation :
5

A special thanks to Mickey at the Bronx U-haul storage center for his help during my move in/out process. I sincerely appreciate him making a stressful experience so much smoother. Sincerely appreciated.

Sadia R.  |  Expérience générale 
Évaluation :
5

Signs pointing to the front office from the equipment lot would be very helpful.

John D. 
Évaluation :
2

The customer service counterperson was very abrupt and dismissive with me and my husband. In fact, she at one point gave the impression that my husband was trying to steal boxes that he was clearly trying to purchase. The man that prepared and released the van that we rented was very accommodating and answered any questions we had. When I returned the van, the man was professional as well. I will not consider returning to this location because of the customer service counterperson.

LISA W. 
Évaluation :
2

Update your equipment.

Tito P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deeanna H.  |  Online Move In 
Évaluation :
5

Fast check out. No drama. Will definitely recommend.

STEPHENa J. 
Évaluation :
5

The employees were very friendly and know what they were doing. Therefore I recommend this company to anyone who needs their services.

John E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anton S. 
Évaluation :
5

Noticias everiting ol

Jose Manuel G. 
Évaluation :
3

You need to send bill to the customer e-mails. I have rented truck in Manhattan too, and I got reciept. That's important thing for customers Thanks

Mladen D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

emmanuel D. 
Évaluation :
5

Bien

Edward D. 
Évaluation :
5

Son muy hamable

JULIO P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
1

I will never rent from Uhaul again. I will warn friends and family against renting as well.

Joesph S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eli B.  |  Expérience générale 
Évaluation :
4

It was a good day

Kofi m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMMIA S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRY V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanisha s.  |  Expérience générale 
Évaluation :
5

Mickey, Anthony ( Francesca...hope i spelled that right lol) and the rest of the team at 383 Grand course Uhaul always provide excellent customer service. I am a frequent customer because of the cleanliness, convenient access hours, and extraordinary customer service from ALL staff. Will continue to do business at this location in the future

CURTISEARL W.  |  Expérience générale 
Évaluation :
5

Can you please email me my last month bill.

ROBERT C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro C.  |  Expérience générale 
Évaluation :
5

Thank you for the help and support Mikey.

NITEGUA O.  |  Expérience générale 
Évaluation :
3

Bad experience one day I came a half hour before closing the office closed while I was still in the building at my storage unit elevator stop working I had to call using the elevator emergency phone someone came show me out the back way I had storage I was taking out I had to drag it through the parking lot to the front entrance so that I could load it up and leave HORRIBLE experience never again!!!! UHAUL should have a closing announcement for all customers to hear which it does not !! take note make an announcement to notify people what is going on!!!

Sharon R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUANITA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Minerva R.  |  Expérience générale 
Évaluation :
4

While the facility is very clean and well run NYC rodents are still a problem. I only saw one during a visit, there are many visible traps around. I can honestly state that my belongings (stored for six months) were not at all effected by them. And, I checked to make sure. The facility does make sure that you are not leaving garbage or storing food or other inappropriate materials. It was very easy to get in/out with my SUV and their rental trucks. The access hours worked great for me (5am to 10pm). I would definitely use them again.

Francine J.  |  Expérience générale 
Évaluation :
5

Muy agradecido con su servicio de excelencia. Muchas gracias

RAMON N.  |  Expérience générale 
Évaluation :
4

Friendly staff clean unit conveniently located

Sanah C.  |  Premières impressions 
Évaluation :
4

24 hours access would be better

PRENTIS JR S.  |  Premières impressions 
Évaluation :
5

The people at this location are very nice and friendly

ANNAMARIE C.  |  Premières impressions 
Évaluation :
5

Manager Micky and the entire team at this location always provide excellent customer service. Move in was fast, easy, and the way the uhaul is organized makes it easy for customers to navigate

CURTISEARL W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nadine r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan A.  |  Expérience générale 
Évaluation :
5

El lugar muy conveniente y buen personal

pedro c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mame S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simone M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elvin b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela C.  |  Premières impressions 
Évaluation :
5

Great customer service and the young lady who help me was very helpful thank you guys

Delaina C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin r n.  |  Expérience générale 
Évaluation :
5

Great location

Micheal M.  |  Expérience générale 
Évaluation :
5

Turn on the AC for all the other floors you can literally die from the heat.

BERNICE W.  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful and courtesy!

Bernard R.  |  Premières impressions 
Évaluation :
5

Thank you, for these 4 yrs

Denise F.  |  Expérience générale 
Évaluation :
2

It's bad when you can't arrange payment installments. When I want to speak to the manager they don't reply or return calls. Very unprofessional.

Sherene Morris / A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATASHA H.  |  Expérience générale 
Évaluation :
5

The people was courteous the place was always clean and whenever you need help they always had your back anybody else need a place to store these things I will send them to y'all nice knowing you goodbye

joni s.  |  Expérience générale 
Évaluation :
5

Mui busno

willington r.  |  Expérience générale 
Évaluation :
4

The only bad experience for me was that I could not change the date of payment this was an ordeal for me as im retired and my benefits come once a month an I was always late on payments and incurred additional fees that affected my budget needs thus policy you have should be reviewed and changed its horrible experience. Im sure as a business you want to make as much money as you can however the cost of people loosing precious memories. As I have lost after two years of paying for my unit I couldn't keep my. Payments and had to donate all of my belongings Im sure im not the only one that has lost I did try to change that date via emails or calls that was a shame did not get answer and the only solution I was given was to pay two months in advance this was a hardship for my budget as a paying customer allowances should be made for long term renters. I have no complaints about the facility just the policy Thank you! Alba Quinn

Alba Q.  |  Expérience générale 
Évaluation :
5

Staff always was helpful and knowledgeable about services provided. Every time I came to the business I was given 5 star service. Thanks to Mickey and his team.

SHIELDS S.  |  Expérience générale 
Évaluation :
2

My stuff had a lot of water damage and I'm not very happy because I lost over $300 in damage.

James P.  |  Expérience générale 
Évaluation :
1

My issue isn't with the facility or the people who manage it but with the overall business model as a whole. I reached out last year saying raising prices during a global pandemic (even if it was a scheduled increase) was predatory and someone with real power should do something about this. I said I didn't need to speak to anyone about this at my facility because no one there has any power to change prices and procedures handed down from corporate. I STILL received a phone call from my storage facilities manager which quickly devolved into him insulting me and saying "they don't set prices"; I already knew that. I was shuffled to the side and insulted by someone I almost specifically asked not to speak to. I've given your company a lot of money over the years during the most trying times in my life without complaint. I will never give you another because of this and will discourage ANYONE who asks me from doing any business with you in the future.

Jerrald K.  |  Expérience générale 
Évaluation :
5

Great staff and excellent customer service

Lolita M.  |  Premières impressions 
Évaluation :
1

Most of the people I dealt with at UHaul were disrespectful, rude, and not helpful. On top of that, I've waited for an hour plus countless times on the phone just to get to a customer service rep. Noone takes down notes, so every time I get to someone I have to say my story over and over again.

Aaron James M.  |  Expérience générale 
Évaluation :
5

Only thing I would say, I transferred my storage unit to bigger unit and the new unit needed to be swept as there was a lot of dirt on the ground. I didn't have the time to go and ask to have it cleaned up, but for the future this should not have been the case.

Jamillah A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER T.  |  Expérience générale 
Évaluation :
1

Employee’s are very unprofessional and seem to make their own hours for the location I should never be denied access to my belongings before closing time

Michael J.  |  Expérience générale 
Évaluation :
3

Prices are higher than average, customer service is not at an all time high.

Avis J.  |  Premières impressions 
Évaluation :
4

The upper mid level units need some device to help customers access the unit better

ROSILIS P.  |  Expérience générale 
Évaluation :
3

The staff were slow and kept on asking it each what to do next.

dzifa a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sylain w.  |  Expérience générale 
Évaluation :
5

How prices don’t increase

Myra V.  |  Premières impressions 
Évaluation :
5

Excellent team at this location.

Harry p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenny v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul t.  |  Premières impressions 
Évaluation :
4

The space is a bit small hoping to start running my business out of it so it’s not gonna work and I will have to move it to a bigger version especially once I finally get to talk to the manager who wasn’t there today as well yesterday but I’m going to come tonight.

Aaron W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNY F.  |  Expérience générale 
Évaluation :
5

To me, U-Haul Moving & Storage at Grand Concourse was more than just a storage , Very clean and close to the Subway and lots of parking space too. Employees are polite, Supportive and helpful . Merci ☺️

vida a.  |  Expérience générale 
Évaluation :
5

Krista (spelling might be off) was very friendly at helpful! I would highly recommend using the facility. The spaces are smaller than most assume, so I would recommend checking out the units prior to fully committing to a locker. But, I believe they are willing and able to work with you to find the right storage unit.

James V.  |  Premières impressions 
Évaluation :
4

My only criticism is the lack of being able to get thru on the telephone to talk to someone at my site without being on hold for 10 minutes sometimes more

Barbara V.  |  Expérience générale 
Évaluation :
1

Terrible customer service. Didn't honor the free month promotion when renting a truck. The manager was so mean when I spoke to him over the phone. I constantly complained that my key card never worked to which they replied "it doesn't matter".

Alex G.  |  Expérience générale 
Évaluation :
5

Excellent staff. Thanks to Lilly and Francia! At 383 Grand Concourse location in the Bronx! They were amazing!!! They deserve a commendation for their customer service skills. They greet everyone with courtesy and respect. Very knowledgeable on the services UHAUL provides. Again, I can't say enough on their professionalism. They offered me the perfect storage unit and I appreciate how they insisted on helping me find the perfect unit and truck rental.

Michelle C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSILIS P.  |  Premières impressions 
Évaluation :
4

My only complaint is the price. Uhaul is way too expensive. I started out paying a little over $160 and then there was a price increase. The cost per month became $179.00. The price should be lowered.

Asia W.  |  Expérience générale 
Évaluation :
5

Once Micky Sayers was in charge of the facility, everything was well taken cared. Yes I will recommend this u haul facility to any one who also takes good care if the place and respect the rules. G Grimaldi

GAUDALUPE G.  |  Expérience générale 
Évaluation :
4

Most of the female staff were/are not pleasant

MICHELLE H.  |  Premières impressions 
Évaluation :
5

The lady in the front can be a little more nice when greeting people.

Naisha D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luz t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidonie R.  |  Expérience générale 
Évaluation :
5

I never worried about my things. There was never a doubt about the safety of them being there. I maintained up to three units there from 09/2017 until 11/2020. Thank you!!!

Alphe W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flor C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joan C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH M.  |  Expérience générale 
Évaluation :
4

The only problem I have is getting through on the phone. The wait time is ridiculously long.

LAURIE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidonie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mildaly D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLADYS D.  |  Premières impressions 
Évaluation :
1

Make sure to enter with a lot of tissue if you have allergies. Tis is the dirtiest most disgusting place I have ever rented from. The bathrooms on any floor are NEVER clean/cleaned, so nasty. Always stinks. Other than that the place is ok,

Jacklyn R.  |  Expérience générale 
Évaluation :
5

My only problem over the years was the bathroom not being clean in the third floor it shouldn't be like that. When the bathrooms downstairs is never thst dirty. I had a few storages and I will say you guys are the best and I appreciate the time when being late with the rent. God bless stay safe

SCHERMER W.  |  Expérience générale 
Évaluation :
1

Absolutely horrific experience with U-haul from start to finish. I reserved a truck and storage unit online and with the Promotion of one free month of storage. I go to pick up the truck and they tell me they have no more trucks available so they give me a fan. Okay, fine, fair enough, not a big deal. Then I go to the storage unit and while I'm at the desk, the employee refuses to honor the free month of storage with a vehicle rental. I told her that I called them earlier to confirm that they'll honor the free month and they said YES over the phone and hung up on me. I get there and she tells me that they won't honor it, nor is the promotion valid for their location. I then ask why does it say it is available on their website? Crickets.... I wish i didn't cancel my reservation with Public Storage and went with them.

Alex G.  |  Premières impressions 
Évaluation :
5

Merci.

Ella Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Morgan M.  |  Expérience générale 
Évaluation :
4

Le service à la clientèle était génial. Especially the manager was very kind very professional. Storage facility was clean. But was unhappy by the amout of mouse and rat droppings in my storage unit. With all my stuff in it and kids items alot had to be thrown out because of mouse/rat droppings. We use to have a second floor unit but once me moved to a ground floor unit rat/mouse droppings problem. Overall if it were not for the mouse/rat droppings U-Haul storage great company great customer service prices not too bad.

EMILY M.  |  Expérience générale 
Évaluation :
5

The staff was excellent, they went above and beyond the call of duty, especially when you consider the current pandemic and stress levels are at an all time, i felt like i was in good hands, thanks to the great folks at U-Haul. I will definitely recommend U-Haul to all my friends and family Nicholas Garrick

nicholas g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle F.  |  Premières impressions 
Évaluation :
3

The stairs to my storage unit made it difficult because some on the items were heavy to carry

Octavia R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nina D.  |  Expérience générale 
Évaluation :
4

Easy process

antonia v.  |  Premières impressions 
Évaluation :
4

In the few years I had the rental, the fee kept being increased. Over that time the increase worked out to be about a 40 % increase in the monthly fee with no apparent change to the facility or service provided.

TODD M.  |  Expérience générale 
Évaluation :
5

Thank you for the excellent service.

Liman E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fnot G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey d.  |  Expérience générale 
Évaluation :
5

Keep up the good work

keturah E.  |  Premières impressions 
Évaluation :
1

The staff is very rude and unprofessional

SALLY R.  |  Expérience générale 
Évaluation :
3

Too expensive for a small storage space not worth it.

SASHA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita H.  |  Expérience générale 
Évaluation :
1

I will never put my belongings in that UHAUL STORAGE AGAIN💯

demetria c.  |  Expérience générale 
Évaluation :
5

only bad thing that i see is that i return my locker with 3 weeks remaining and theybdont prorated o return the money

Pedro V.  |  Expérience générale 
Évaluation :
1

Just two employees always very helpful. but the rest very negative attitude and they don't give you a good solutions. I have been on this storage more that 10 years. Price to high.

HUMBERTO V.  |  Expérience générale 
Évaluation :
5

Thank you very much I be there soon

Lia R.  |  Expérience générale 
Évaluation :
5

Would definitely recommend

Juan R.  |  Expérience générale 
Évaluation :
5

I was customer with Uhaul Grand Concourse for a combined 9 years (2002-2004 and 2012-2020), the location was convient and Mickey and Customer service staff were always pleasant.

NICOLE R.  |  Expérience générale 
Évaluation :
5

Your services was great.

tony s.  |  Expérience générale 
Évaluation :
4

Customers service was slow

Gilberto L.  |  Premières impressions 
Évaluation :
5

Wonderful, friendly & professional staff. Positive experience dealing with the personnel. I always felt comfortable at this location & never a problem with a break in, rodents or water damage, thanks!

SHARMON S.  |  Expérience générale 
Évaluation :
1

The front desk employee who took information was rude not only to myself but also to other customers. I had a promotion for a free storage. She stated I was unable to use it at her facility Policies".

Elsa R.  |  Premières impressions 
Évaluation :
1

Rating would have been below average, but the customer representative Ms. Nunez who is a new employee worked very hard to assist us. The place is missing manager oversight. An employee wore slippers.

Herman D.  |  Premières impressions 
Évaluation :
5

I had no problems with my storage unit everything was good.

ROBERT G.  |  Expérience générale 
Évaluation :
5

Thank you to all team for a excellent service at anytime l was needed. Regards

arlette m.  |  Expérience générale 
Évaluation :
2

The staff is rude! Especially the manager. I moved to another storage company that appreciates their customers. I refuse to spend my hard earned money on a company that refuses to show appreciation.

stephanie Ocacio m.  |  Expérience générale 
Évaluation :
5

Agent was very knowledgeable and personally took the initiative to show me several units when the original person that shows units was unavailable I did decide to rent a unit at the facility.

Anthony l.  |  Premières impressions 
Évaluation :
5

Service was great !,🤟

tony s.  |  Premières impressions 
Évaluation :
5

I am so grateful for Micky Sayers. He was incredibly supportive at a stressful time, up to the day we moved out of the storage unit. He ensured that we were taken care of and was always responsive.

Yohanna H.  |  Expérience générale 
Évaluation :
5

Micky Sayers was incredibly helpful during our day spent at Uhaul. He turned a traumatic and stressful situation into a moment where we felt like we had real support. I am so grateful for his help.

Yohanna H.  |  Premières impressions 
Évaluation :
3

I just didn’t like that they went up on the rent in 3 months

twanisha w.  |  Expérience générale 
Évaluation :
5

Aucun

julier s.  |  Expérience générale 
Évaluation :
4

very help full and quick service thanks guys

Marie R.  |  Premières impressions 
Évaluation :
4

This is my second storage at Uhal. I like the good security and cleanliness of the facility.

Princess A.  |  Premières impressions 
Évaluation :
4

friendly stuff and easy access. reasonable price too. I will continue use rent truck by U hall near future.

TETSU U.  |  Expérience générale 
Évaluation :
2

Air conditioner not working facility was heated 89’ degrees outside felt same way inside..person showing me locker not aware of where it was went around several rows before it was located

Barbara V.  |  Premières impressions 
Évaluation :
2

Unpleasant customer service 3 out of 4 times. Non-climate controlled units on the 1st floor are dark and poorly maintained, with difficult access to lofted units.

Doyeun K.  |  Expérience générale 
Évaluation :
5

Everything went wonderfully

allison b.  |  Premières impressions 
Évaluation :
3

I had the throw away some of my furniture after founding rat droppings on my things

Lolita M.  |  Expérience générale 
Évaluation :
1

I turned. My trailer in early but they didn't return any money for early turn! However they never told me that!!!

vernessa w.  |  Expérience générale 
Évaluation :
1

I had to throw out all of my belongings due to rats living in my storage unit.

Maria C.  |  Expérience générale 
Évaluation :
3

The facility is ok but that call center is horrible they give wrong information. Leave out important facts. For example you have to call certain facility to see if the have equipment for the hitch.

vernessa w.  |  Premières impressions 
Évaluation :
5

In customer service the personnel was very polite and with good information about the storage and payment.

pedro c.  |  Premières impressions 
Évaluation :
5

Very professional clean facility!!! Helpful and well informed staff. Five stars

Anthony B.  |  Premières impressions 
Évaluation :
3

Moyen

Megan K.  |  Expérience générale 
Évaluation :
5

I had a storage unit here for a couple of years and had a great experience. The staff here were always super friendly and helpful. I highly recommend this location.

robert r.  |  Expérience générale 
Évaluation :
5

Everything went as planned

Jongsoo L.  |  Expérience générale 
Évaluation :
1

I have a storage been for three years and when I went back to check it I have found that my foun were in my storage binI had mice droppings I had damage to property of clothing and comforters and pic

Gaye B.  |  Expérience générale 
Évaluation :
5

Only problems were some bathrooms packed toilet paper or were out of order.

STEPHEN W.  |  Expérience générale 
Évaluation :
4

The 3rd floor bathroom needs cleaning everytime I go there. There's either crap in the toilet or it's clogged up with crap then at times no bathroom paper , other than that everything is great.

ALEJANDRO B.  |  Expérience générale 
Évaluation :
5

I can only comment on my interactions with the UHaul representative,Lily; she was friendly, helpful, professional, and a tremendous problem solver, she is a wonderful representative of the UHaul Brand

tiffany n.  |  Premières impressions 
Évaluation :
5

Great service as always from these folks and professional demeanor overall. They recommended a great mover and made an arduous process seamless overall. Mickey runs a tight ship and is an expert.

Joseph B.  |  Expérience générale 
Évaluation :
1

The personal are not friendly at all and they stole my Money. If you have any question about my opinion please be free to call me at 917-471-3360.

Miguel P.  |  Expérience générale 
Évaluation :
5

The only thing I had a problem was when you call and make you wait a long. Of time probably not the service was excellent

crystal r.  |  Expérience générale 
Évaluation :
1

Representative couldn't assist me. Unfortunately, She had no clue on how to help resolve the issue.

stephanie Ocacio m.  |  Premières impressions 
Évaluation :
4

Staff was friendly and knowledgeable.

patricia s.  |  Expérience générale 
Évaluation :
5

Awesome staff , thanks for all. ,

William C.  |  Expérience générale 
Évaluation :
5

Great good

Tyrone P.  |  Réservation 
Évaluation :
5

The storage facilities were easily accessible and clean! I would use Uhaul again!

Brittany T.  |  Expérience générale 
Évaluation :
1

Very bad customer service

seth d.  |  Expérience générale 
Évaluation :
2

The staff are very unprofessional I would never recommend this U-Haul facility

Jean R.  |  Expérience générale 
Évaluation :
5

Just to let you know I'll be back. End of story thanks very nice place.

Michael I.  |  Expérience générale 
Évaluation :
1

One box is missing with a ROUTER in it. Micky, the manager charged for 2 months knowing I am only storing it for one month. He was rude, bullying to say the least. I listened to our original record

stephen w.  |  Expérience générale 
Évaluation :
2

I asked for a different unit and I was told it was available. After I load up I look at contract and my rate increase by 30$ or so. Mickey said if I don't like the price I can unload and re load.

freddy g.  |  Expérience générale 
Évaluation :
4

I did not get to see the whole facility but the part that I saw was clean

Adedayo O.  |  Expérience générale 
Évaluation :
2

Customer service was poor as well as communication with customers

Vanessa V.  |  Expérience générale 
Évaluation :
1

I called the Grand Concourse Storage for a whole week and they pick up phone to answer me all they said was hold and never picked it up again and they stole my story and my private paper

Jose G.  |  Expérience générale 
Évaluation :
4

Excellent service

Gbenga D.  |  Réservation 
Évaluation :
3

I've been a client for 4 years never missed a payment, on time. Never was I offered a free month, discount or anything. You guys don't take care of your clients just want money.no loyalty to customers

DANNY P.  |  Expérience générale 
Évaluation :
4

I did not go to the facility and instead had movers pickup my Ubox for me

ALENA N.  |  Expérience générale 
Évaluation :
5

The site had excellent and friendly service. My only problwmis I had to climb stairs to reach my unit. Being a senior made it a little difficult. Nut we won't talk about the monthly cost ..

LynNita W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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