Customer Reviews for U-Haul Moving & Storage at Grand Concourse

6935 évaluations

383 Grand Concourse   Bronx, NY 10451
(@ 144th St)

(718) 402-4100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(718) 402-4100

383 Grand Concourse
Bronx, NY 10451
(@ 144th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

You have to stick to the agreement that you provide to your costumer.

Jesus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERCEDES LUNA T. 
Évaluation :
5

Thank you, for these 4 yrs

Denise F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Philip M. 
Évaluation :
5

From pick up to return.. the service and equipment was perfect

SKEYE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector G. 
Évaluation :
2

It's bad when you can't arrange payment installments. When I want to speak to the manager they don't reply or return calls. Very unprofessional.

Sherene Morris / A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Napoleon T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Geoffrey P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Excellent customer service rendered.

JONATHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAKHOSAZANE M. 
Évaluation :
5

The customer service has always been great and the equipm

THABBITN I. 
Évaluation :
5

Everything was perfect

WILSONO L. 
Évaluation :
5

Include a dolly that would help

LESLIE C. 
Évaluation :
5

Fix your vans they're all mess up tires are uneven, engine needs oil, vehicles are real dirty. When picking up the vehicle air conditioning is on burning fuel the brakes needed to be checked, steering wheel crooked.

Kenneth B. 
Évaluation :
5

It managed to work out in the end but I initially tried to rent one of the large vans. When I selected it prior to booking my reservation a message popped up on. The screen saying there were none available. I got a little annoyed when I pulled up to the localation and saw that there were many vans there. I got a little annoyed feeling that that was only done to charge me money . I didnt make a stink out. Yeah

Ralph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIOMELVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA P. 
Évaluation :
3

The representative did not explain the rates, the reason for the hold on the account. At the end of the day I did not receive a email letting me know that the amount that was on hold was gonna be taken out of my account. I will be filing a complaint

DONALDM F. 
Évaluation :
5

I used the online Check-In service and I found it lacking information for the customer. I wasn't able to view how much gas or how many miles I reserved. I can only assume that information is available and I was unable to navigate the menu correctly. I will try again, but it was difficult not knowing such important information.

Vincent F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise s.  |  Expérience générale 
Évaluation :
4

One of the steps to renting a truck is to view and confirm the condition of the truck. Upon returning the truck I took pictures of the condition I returned it and the man who checked my gas and mileage seem to dislike that I was taking pictures. I think that I should have the right to take pics because if they can have an accident when they park it and then tell the office that I turned it it with a damage. He went back and forth with me, but I took the pics anyway.

FELIX R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CR B. 
Évaluation :
3

I was charged for more milage than I actually used. When I picked up the counter attendant said to write the milage down, which I did. When I returned the counter attendant asked me for a photo of the milage. I will do so going forward, but that was disappointing Also, when I dropped the vehicle off the attendant didn't bother to greet me, he just jumped in the truck and gave me notice of the milage and confirmed that the gas was adequate. (only after I inquired)

REGINALDEDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arealla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILESA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSVALDOF S. 
Évaluation :
1

Reserved return location but when showed up to return it was closed and no reasonable alternative was provided. It took 2 hours to figure out where to return.

Alex B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHA B. 
Évaluation :
5

You did it all. Good job done,Thanks

KWABENAANNO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIALIN L. 
Évaluation :
3

Improve customer service.

DWAYNE LAMAR Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marko D. 
Évaluation :
5

Not Thing.

JEANETTE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIELP T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDO A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisette N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDRICA R. 
Évaluation :
5

Some representative need more training and some representative has customer service qualification.

AARON L. 
Évaluation :
4

We are lucky as a small business that we are close to this location as it always has availability of a variety of sizes of trucks or vans, and everyone is friendly, and check-in and out is quick.

Brian W. 
Évaluation :
4

Less of a wait - more staff working the desk and also working in the lot checking trucks in and out.

Bethel A. 
Évaluation :
5

drop off was easy

Isabella C. 
Évaluation :
5

Loved the woman who checked us in! She was friendly and helpful

MARK M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina H. 
Évaluation :
4

The truck was clean, but no AC, it rattled, and had a partial flat tire. For a long distance trip, this was unacceptable. Safety should be top priority.

Laviett C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANCLAUDE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEUTRIM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMYDANILO G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICARDOA B. 
Évaluation :
1

The customer service inside the office was unwelcoming, lackadaisical and just rude. I had to do everything in my power to keep calm as they all sat eating lunch, just staring at me while I waited for someone to help. Unacceptable.

BOBBYCOLE JR M. 
Évaluation :
5

With my experience visiting Uhual, I don't think anything need to change. Employees were friendly, kind, worked fast. I don't have complaints.

JHONNATTANISAAC F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATASHA H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mamadou B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELEK S. 
Évaluation :
5

Nothing at all operating great. Staff was friendly. Easy in and out awesome return of the rental. Was very happy with there service and customer friendly staff

RAMON Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cairel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

berrnard V. 
Évaluation :
4

Location was somewhat difficult to find but once I got there I find the agent to be very customer focused.

LAKSHMIVARAHAN G. 
Évaluation :
1

take updated pictures of the trucks so families wont get blamed for damages that already there

Ralph R. 
Évaluation :
4

Make sure Truck is kind of my truck was dirty and stinky

Dennis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESM J. 
Évaluation :
1

Horrible, run dont walk. the customer service was horrible. My van needed servicing i.e because the light stated it. when i requested another a newer van with no problems, I was told by employee and GM that van is in rotation and that would not be possible.I needed to complete job so I took it . No one care about making your experience great just give me your money and go. I have sent an email about incident and awaiting their response. Store 803068 Grand Concourse RUN Away!

KINEYANN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARDJUNIOR V. 
Évaluation :
5

Process was quick and easy .

RAFAELM N. 
Évaluation :
5

Great service even at 9:30 am.

SHANNA MICHELLE G. 
Évaluation :
5

The people was courteous the place was always clean and whenever you need help they always had your back anybody else need a place to store these things I will send them to y'all nice knowing you goodbye

joni s.  |  Expérience générale 
Évaluation :
5

Mui busno

willington r.  |  Expérience générale 
Évaluation :
4

The only bad experience for me was that I could not change the date of payment this was an ordeal for me as im retired and my benefits come once a month an I was always late on payments and incurred additional fees that affected my budget needs thus policy you have should be reviewed and changed its horrible experience. Im sure as a business you want to make as much money as you can however the cost of people loosing precious memories. As I have lost after two years of paying for my unit I couldn't keep my. Payments and had to donate all of my belongings Im sure im not the only one that has lost I did try to change that date via emails or calls that was a shame did not get answer and the only solution I was given was to pay two months in advance this was a hardship for my budget as a paying customer allowances should be made for long term renters. I have no complaints about the facility just the policy Thank you! Alba Quinn

Alba Q.  |  Expérience générale 
Évaluation :
2

You can have your employees prioritize customers over things they shouldnt be doing on the clock. I arrived 5 minutes early for a 12pm reservation and had to wait a bit because the employees were having a non-work related convo. At the same time the girl helping me was on the phone having a convo. When i finally got help, it was halted because the girl at the register had to place her lunch order, for her and her coworkers. Very unprofessional. I ended up getting out of there at 12:15 which annoyed me. If i were to bring back the uhaul 10 minutes late, i would have been charged an extra day, but i wasnt given any extra time on my reservation after i was held up by your employee. We rent uhauls and we are pressed for time to get moves done. We renters need to get in and out as quick as possible. Surely shouldn't have to wait for her to order lunch

Cedrick R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaViett C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELA L. 
Évaluation :
4

The Vehicle was clean but when driven it would pull to the right and the wheel would shake. This should be checked and corrected. We didn't realize until we got on the freeway by then it was too late to turn back we were already on our way to our destination with the vehicle full of furniture.

NORMANR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan O. 
Évaluation :
5

The vehicle engine light was on.

ARNAUD MAMADON B. 
Évaluation :
1

call now just got a respit never fucking rented one 3132214470 ima contact my lawere

Brady T. 
Évaluation :
5

I usually use self-checking, which is super easy to do at this location, but the staff is awesome! Getting back and getting your vehicle checked back in is super quick.

Brian W. 
Évaluation :
5

They help you with the right thing

CARLOSE V. 
Évaluation :
4

Please improve the customer service number. My phone unexpectedly died and I had to return the uhaul vehicle via phone die to the office was closed and it was after hours. It took 20 minutes to get a customer service rep, to solve my problem in 4 minutes. (The problem solving time was great)

LATANYAM J. 
Évaluation :
5

Staff always was helpful and knowledgeable about services provided. Every time I came to the business I was given 5 star service. Thanks to Mickey and his team.

SHIELDS S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYBELL G. 
Évaluation :
5

I love this location! I had used 117th Street. I will try to only use Grand Concourse in the futire.

TWAINNAYKAE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIOCESAR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUANOMAR B. 
Évaluation :
5

Nothing you guy's are very Professional at that location

BRENDA C. 
Évaluation :
5

No comments

SORIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXISBENITO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN G. 
Évaluation :
1

You just charged me 50$ for cleaning when I return truck almost same condition as I took

NASER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alhassane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYTRAUMLADON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALMIGUEL G. 
Évaluation :
3

The Location was fine. However, U haul corporate made things exceptionally difficult. They changed the pick up location on me 3 times. They also changed my pickup time by 2 hours which caused me to be late for leaving. Then when I got to the specified location, they did not have the equipment. I then had to drive an hour away to get the trailer. The 3 day rental policy is screwing with everyone. I would much rather just be told that you don't have a trailer available. People are renting for 3 days and then extending their rentals while on the road, which is backing up the whole system. Just rent things to people for as long as they need them, and tell the next people that you don't have anything available for those dates. I will be taking my business elsewhere from now on if this policy isn't changed.

Bennett W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
4

Easy to get to, always has a fleet of trucks or vans, and is quick to get in and out. The staff is also friendly.

Brian W. 
Évaluation :
2

Never again!!!

KONDOMBOIDRISSA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kisha G. 
Évaluation :
2

My stuff had a lot of water damage and I'm not very happy because I lost over 300 $in damage.

James P.  |  Expérience générale 
Évaluation :
1

My issue isn't with the facility or the people who manage it but with the overall business model as a whole. I reached out last year saying raising prices during a global pandemic (even if it was a scheduled increase) was predatory and someone with real power should do something about this. I said I didn't need to speak to anyone about this at my facility because no one there has any power to change prices and procedures handed down from corporate. I STILL received a phone call from my storage facilities manager which quickly devolved into him insulting me and saying "they don't set prices"; I already knew that. I was shuffled to the side and insulted by someone I almost specifically asked not to speak to. I've given your company a lot of money over the years during the most trying times in my life without complaint. I will never give you another because of this and will discourage ANYONE who asks me from doing any business with you in the future.

Jerrald K.  |  Expérience générale 
Évaluation :
5

Great staff and excellent customer service

Lolita M.  |  Premières impressions 
Évaluation :
1

Most of the people I dealt with at UHaul were disrespectful, rude, and not helpful. On top of that, I've waited for an hour plus countless times on the phone just to get to a customer service rep. Noone takes down notes, so every time I get to someone I have to say my story over and over again.

Aaron James M.  |  Expérience générale 
Évaluation :
5

Only thing I would say, I transferred my storage unit to bigger unit and the new unit needed to be swept as there was a lot of dirt on the ground. I didn't have the time to go and ask to have it cleaned up, but for the future this should not have been the case.

Jamillah A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER T.  |  Expérience générale 
Évaluation :
1

Employee’s are very unprofessional and seem to make their own hours for the location I should never be denied access to my belongings before closing time

Michael J.  |  Expérience générale 
Évaluation :
3

Prices are higher than average, customer service is not at an all time high.

Avis J.  |  Premières impressions 
Évaluation :
4

The upper mid level units need some device to help customers access the unit better

ROSILIS P.  |  Expérience générale 
Évaluation :
3

The staff were slow and kept on asking it each what to do next.

dzifa a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sylain w.  |  Expérience générale 
Évaluation :
5

How prices don’t increase

Myra V.  |  Premières impressions 
Évaluation :
5

Excellent team at this location.

Harry p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenny v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T.  |  Premières impressions 
Évaluation :
4

The space is a bit small hoping to start running my business out of it so it’s not gonna work and I will have to move it to a bigger version especially once I finally get to talk to the manager who wasn’t there today as well yesterday but I’m going to come tonight.

Aaron W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNY F.  |  Expérience générale 
Évaluation :
5

To me, U-Haul Moving & Storage at Grand Concourse was more than just a storage , Very clean and close to the Subway and lots of parking space too. Employees are polite, Supportive and helpful . Merci ☺️

vida a.  |  Expérience générale 
Évaluation :
5

Krista (spelling might be off) was very friendly at helpful! I would highly recommend using the facility. The spaces are smaller than most assume, so I would recommend checking out the units prior to fully committing to a locker. But, I believe they are willing and able to work with you to find the right storage unit.

James V.  |  Premières impressions 
Évaluation :
4

My only criticism is the lack of being able to get thru on the telephone to talk to someone at my site without being on hold for 10 minutes sometimes more

Barbara V.  |  Expérience générale 
Évaluation :
1

Terrible customer service. Didn't honor the free month promotion when renting a truck. The manager was so mean when I spoke to him over the phone. I constantly complained that my key card never worked to which they replied "it doesn't matter".

Alex G.  |  Expérience générale 
Évaluation :
5

Excellent staff. Thanks to Lilly and Francia! At 383 Grand Concourse location in the Bronx! They were amazing!!! They deserve a commendation for their customer service skills. They greet everyone with courtesy and respect. Very knowledgeable on the services UHAUL provides. Again, I can't say enough on their professionalism. They offered me the perfect storage unit and I appreciate how they insisted on helping me find the perfect unit and truck rental.

Michelle C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSILIS P.  |  Premières impressions 
Évaluation :
4

My only complaint is the price. Uhaul is way too expensive. I started out paying a little over 160,00 $ and then there was a price increase. The cost per month became 179,00 $. The price should be lowered.

Asia W.  |  Expérience générale 
Évaluation :
5

Once Micky Sayers was in charge of the facility, everything was well taken cared. Yes I will recommend this u haul facility to any one who also takes good care if the place and respect the rules. G Grimaldi

GAUDALUPE G.  |  Expérience générale 
Évaluation :
4

Most of the female staff were/are not pleasant

MICHELLE H.  |  Premières impressions 
Évaluation :
5

The lady in the front can be a little more nice when greeting people.

Naisha D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luz t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidonie R.  |  Expérience générale 
Évaluation :
5

I never worried about my things. There was never a doubt about the safety of them being there. I maintained up to three units there from 09/2017 until 11/2020. Thank you!!!

Alphe W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flor C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOAN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH M.  |  Expérience générale 
Évaluation :
4

The only problem I have is getting through on the phone. The wait time is ridiculously long.

LAURIE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidonie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mildaly D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLADYS D.  |  Premières impressions 
Évaluation :
1

Make sure to enter with a lot of tissue if you have allergies. Tis is the dirtiest most disgusting place I have ever rented from. The bathrooms on any floor are NEVER clean/cleaned, so nasty. Always stinks. Other than that the place is ok,

Jacklyn R.  |  Expérience générale 
Évaluation :
5

My only problem over the years was the bathroom not being clean in the third floor it shouldn't be like that. When the bathrooms downstairs is never thst dirty. I had a few storages and I will say you guys are the best and I appreciate the time when being late with the rent. God bless stay safe

SCHERMER W.  |  Expérience générale 
Évaluation :
1

Absolutely horrific experience with U-haul from start to finish. I reserved a truck and storage unit online and with the Promotion of one free month of storage. I go to pick up the truck and they tell me they have no more trucks available so they give me a fan. Okay, fine, fair enough, not a big deal. Then I go to the storage unit and while I'm at the desk, the employee refuses to honor the free month of storage with a vehicle rental. I told her that I called them earlier to confirm that they'll honor the free month and they said YES over the phone and hung up on me. I get there and she tells me that they won't honor it, nor is the promotion valid for their location. I then ask why does it say it is available on their website? Crickets.... I wish i didn't cancel my reservation with Public Storage and went with them.

Alex G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fnot G.  |  Premières impressions 
Évaluation :
5

Keep up the good work

keturah E.  |  Premières impressions 
Évaluation :
4

Customers service was slow

Gilberto L.  |  Premières impressions 
Évaluation :
5

Agent was very knowledgeable and personally took the initiative to show me several units when the original person that shows units was unavailable I did decide to rent a unit at the facility.

Anthony l.  |  Premières impressions 
Évaluation :
4

very help full and quick service thanks guys

Marie R.  |  Premières impressions 
Évaluation :
4

This is my second storage at Uhal. I like the good security and cleanliness of the facility.

Princess A.  |  Premières impressions 
Évaluation :
2

Air conditioner not working facility was heated 89’ degrees outside felt same way inside..person showing me locker not aware of where it was went around several rows before it was located

Barbara V.  |  Premières impressions 
Évaluation :
5

In customer service the personnel was very polite and with good information about the storage and payment.

pedro c.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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