Évaluations des clients U-Haul Moving & Storage at Grant Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Grant Rd

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Paul B. le

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The ppl working at that store made me feel like part of the UHAUL family because they took the time to explain something's that I had addressed previously and to make sure that I was completely satisf

Jose A. le

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Spent 2 years with a storage unit. Price went up twice. When I had questions, sometimes the staff was nice and helpful and other times they were rude.

Nicholas C. le

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I was literally trapped inside your storage facility for 50 minutes because your "system was down". Nobody answered MULTIPLE intercom buzzes, no way to call the office direct. Call center didnt answer

BRAD M. le

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I had my unit for seven years, the grounds were always clean. They added 24/7 access a few years ago, very convenient and also secure. Great spot for storage in central Tucson.

angie m. le

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Very dissatiisfied with saff and service

taweeporn i. le

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The customer service guy is awesome

Deanna K. le

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The organization did things right by me despite all initial challenges. I was very pleased!

Andrea W. le

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The storage facility on Grant Rd in Tucson was awful. They emailed me saying I had a illegal lock on my unit. They were wrong and I called to confirm it. Never heard back. Unacceptable service!

randy c. le

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I did not have a storage unit at your facility. I notified you before that someone was fraudulently using my email. You evidently took no action. Very poor job!!!

VICTORIA G. le

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I did recommend other people to this facility. Thank you for your help all the time we need ed. Everyone was so helpful and friendly.

Larry G. le

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Friendly employees. Thankyou

Joan M. le

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thanks

Shirley P. le

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The 2 guys there were GREAT, the best customer service and friendly, but knew what they were going

GEORGE E. le

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very nice staff

Michelle G. le

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The rep at the counter was less than friendly or accommodating. He was rude, uncaring, the toilet was not working and said to go to Taco Bell. Do not go to Grant and Palo Verde U-HAUL

Lister A. le

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Poor customer service. Limited ability. Very difficult to communicate directly with on-site personnel. Poor security. Glad we found another location.

Helena C. le

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Rented 3 trucks within a week, had a storage unit. I didn't know I was supposed to turn in the 3rd truck by a certain time and was charged an extra day. They did not waive or refund. No cust service.

Carmelo G. le

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No problems what so ever.

sue W. le

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Everyone was helpful. We were there 3 days in a row, cleaning out 4 units, to transfer to Buffalo, NY. They had the equipment we needed. Gilberto was very helpful, throughout.

olivia m. le

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very efficient

Joni D. le

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Priced over most other place. On Monday I moved out to another place for $95. instead of your price of $149. I loved the fact 2 vehicles could pass thru isles & there's a turn around.

Myrna A. le

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Very good service Thank you

victor v. le

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Fast and considerate service!

LORIANN B. le

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Everyone was very professional.

Allan B. le

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Service was great. Easy move in. Thank you, allan b.

heather t. le

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I appreciate your helping keep storage safe when boyfriend was acting up and denied service to him for me .

Larry D. le

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My storage unit was broke into in your secure facility and the manager was not helpful. He reported to me that the cameras were not working, I never received an answer from U-Haul. Inside Job?

MARVIN L. le

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Staff was always friendly and helpful when needed.

Tracie H. le

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Very pleased. Awesome prices!! Very Professional and Courteous Customer Service!

nick c. le

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Good location but the storage units are very tight especially if you are trailering your stuff to unload. Other wise good folks. Thanks

jessica l. le

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The staff was friendly and helpful. He reminded me to purchase a disc lock so I wouldn't have to drive back and fourth. He even went as far as asking me how my moving experience was.

Robert P. le

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V Ey pleasant

Mark A. le

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From the first day I rented the unit till the last day, the process was easy and the staff was great!

Joni D. le

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Had/has my address spelt wrong.

Carol L. le

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Wonderful customer service! Fast, efficient and friendly.

DARIN B. le

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Absolutely great staff!

SHAUNDA G. le

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Very helpful personnel except for one; the one month free storage is great; truck worked well

SHAUNDA G. le

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The check in person was not very friendly; otherwise all was good

Anthony C. le

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Friendly, yet Professional staff that I dealt with frequently while I utilized the Storage unit for 2-3 months, and the arrival day and departure day.

Luis O. le

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Great location, size and setting!

Helena C. le

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Love the great service

Erik C. le

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They didn't know they had the size unit I reserved. Door was damaged to the unit and that was the last one. They reassigned me a smaller unit, since I didn't want to pay over $100 for a larger unit.

Deborah C. le

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My kids were the ones who did the moving but they were very satisfied with the setup and service.

old pueblo community s. le

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Thank you for your professional courtesy.

DARIN B. le

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The guys working were great...the storage unit and hallwau, had a weird smell, overall the place seemed run down & dumpy, compared other U-Haul units I've rented before.

Benoni W. le

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Awesome job

GRETA H. le

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Had no problem storing and moving my stuff. Love the manager here!

john v. le

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Overall good experience. No problems. Reasonably priced. Good value.

ROBERT P. le

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Excellent service!

terry c. le

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I needed to store things between leaving one place and to move-in date of a new apartment. The unit I rented for a month was clean, close and just the right size.

Riner A. le

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very good and efficient.

KARINA V. le

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The lady at this location,i believe her name was sherol (store manager )!, she was great, perfect customer service, she went over and beyond for us. Thank you so much! , even when i returned the rentol the male they had was great.

Lisa H. le

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Gauda, the person who helped us at the location, was efficient, friendly, and totally helpful. We had such an excellent experience here and we will come back again when we need to rent a truck. Thank you!

curtis B. le

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Le client n'a pas laissé de commentaire.

JAMES F. le

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Le client n'a pas laissé de commentaire.

herbert S. le

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Maybe get new springs for that truck--made clanking noises

Robert G. le

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Le client n'a pas laissé de commentaire.

Barbara L. le

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Le client n'a pas laissé de commentaire.

Myles B. le

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Le client n'a pas laissé de commentaire.

JERRY M F. le

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I called unsure of what I needed to do to make a move happen, that same day! My father fell and wanted to move in with me and I didn't want to let another day and another possible injury pass. They helped me reserve a truck and connected me with uhaul moving to provide me with a moving company to help load and unload! It was great!

BARBARA S. le

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Thank you all! Gauby (hope I have her name spelled correctly) was wonderful! This location is so nice, well kept and helpful! HIGHLY recommend!

FRANCES M. le

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Gauby provided fantastic customer service. I believe the other employee was named Shelley Amber or Amber Shelley. Great job too.

SCOTT K. le

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convenient location; pleasant staff

mary B. le

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Gaby was very helpful and friendly. The truck was ready when we arrived. It handled very well and was easy to drive (even backing up!) Thanks so much for making our move so simple.

JESSICA G. le

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No improvements necessary, I went into this location bummed about all the work ahead and Gauby, the women helping us was so cheerful she turned my whole attitude around, I left excited and motivated!

MARGO T. le

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As I have said before, your manager, Gauby, is wonderful and courteous. I am so glad she is there. My Mom passed back in May, then in September my place flooded. She has been a great encourager to me. I now have two units. Thanks much! Margo

MICHAEL M. le

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Le client n'a pas laissé de commentaire.

CHRISTINE M. le

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Excellent service and communication….reasonably priced…. accommodating for extra time needed to move without extra fees….would highly recommend this location!!

MARGO T. le

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There is really nothing. You have a very courteous and reliable, Manager, Gauby. I have had a unit there for several years. Thank you and God bless. Margo

MARGO T. le

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Nothing!

bryan C. le

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Le client n'a pas laissé de commentaire.

Man Y. le

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This is a very nice experience. The officer is very friendly.

Samantha B. le

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No one was there when I dropped off my truck. I had to wait for 5-10 minutes to get someone to return my truck. There should be some sign at the very least indicating that someone has stepped away from the desk.

Adam D. le

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Le client n'a pas laissé de commentaire.

Patricia M. le

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The woman that helped us at this location was excellent. Friendly and helpful and thorough. I plan to go back there next time we need a truck.

Stephen L. le

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Le client n'a pas laissé de commentaire.

ANNMARIE L. le

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Gauby Wilderson, General Manager, was very helpful and friendly. She provided excellent service. Would recommend this location to everyone who needs a moving van.

Marc C. le

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Free coffee at pickup! :-) Otherwise just keep doing what you are doing.

DAve R. le

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Le client n'a pas laissé de commentaire.

PAUL K. le

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Mark all the areas with scratches. Make the customer more secure about these scratches on trucks.

RICHARD S. le

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Le client n'a pas laissé de commentaire.

Charles K. le

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Le client n'a pas laissé de commentaire.

N'DIA B. le

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Charged me double, and then when I called back to get my money refunded, the "manager" (I called back later and she was not the real manager, she just said she was) yelled at me and hung up on me while I was in mid sentence.

JESSICA M. le

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Le client n'a pas laissé de commentaire.

lukas J. le

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Excellent customer service. She had everything I needed, even on short notice, and was very helpful, clear, and professional.

STEVEN E. le

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Le client n'a pas laissé de commentaire.

Philip S. le

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Le client n'a pas laissé de commentaire.

aida V. le

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I never was told anything about the extra fees tagged on if you use the blankets and dolly. I knew they were "locked" for a reason.

gabe P. le

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Fast, helpful service. Thank you.

CAITLIN C. le

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Le client n'a pas laissé de commentaire.

Autumn S. le

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Nothing -- your staff was professional and courteous, and everything was perfect!

Victoria K. le

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Wonderful customer service, friendly. Very clean too. This was an easy transaction for me and I will use them again if I need moving or storage.

Wade J. le

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Just keep doing what you are doing! Thank you!

FRED K. le

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Le client n'a pas laissé de commentaire.

BRENDA A. le

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Le client n'a pas laissé de commentaire.

MOLLY B. le

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on the phone they should have told me that there were two uhaul locations next to each other. their directions were good but because i didn't know there was two different locations right next to eachother i still got confused and it was a waste of everyone's time

Justin S. le

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Le client n'a pas laissé de commentaire.

Patrick R. le

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Le client n'a pas laissé de commentaire.

pamela S. le

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We really needed this van. The people at this Location were very helpful. The van did all that we needed.

Nicholas D. le

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Le client n'a pas laissé de commentaire.

KRISTIN W. le

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This place owes me. I asked about a deposit, told no. I asked if I could pay with a different form of payment at the end of the day, told yes. Both answers were wrong. Very upset and unhappy!!

Justin S. le

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Gauby is so extremely helpful, courteous and knowledgeable. we actually moved our moving date forward one day because we wanted to wait to rent a truck from her location. I would recommend her, and am in fact recommending that my mother use her location for her next move. Highly enjoyable, always reliable.

DEBRA N. le

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Very helpful and friendly!! Thanks.

BRIANNA Q. le

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Dont go to this location. Staff is rude, they dont care about anything except there money. Drugs were found in the cab. They accused us of putting it there.

CHRISTOPHER G. le

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I do not recall the name of the lady who helped me but she was absolutely amazing. Very helpful and great customer service. The location could make use of a sign to make it easier to find however

Melanie B. le

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$1 per mile was a little pricey.

GRACE C. le

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Corine was fast & efficient!

ARIANA G. le

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The environment was very pleasant and inviting and the employee was very helpful.

John V. le

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I was very pleased...best service ever

Todd N. le

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wonderful and very helpful service!

HEATHER C. le

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Corina was very friendly and helpful. I will be sure to go back to this location when needed.

Melissa M. le

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Le client n'a pas laissé de commentaire.

michael N. le

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Le client n'a pas laissé de commentaire.

Ana D. le

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The owner was a miserable and rude person. I'll never go back there and i'll make sure no one I know will either.

Duan C. le

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Le client n'a pas laissé de commentaire.

ANDREW C. le

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Great service!

RAYMOND F. le

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Excellent, prompt and cordial service. Absolutely no complaints.

john G. le

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None the representative was very nice fast and friendly.. Just what I expect from a top notch operation :)

ELIZABETH C. le

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Le client n'a pas laissé de commentaire.

DHEERAJ G. le

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Le client n'a pas laissé de commentaire.

Jennifer D. le

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Le client n'a pas laissé de commentaire.

MICHAEL F. le

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Le client n'a pas laissé de commentaire.

LUCAS P. le

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Le client n'a pas laissé de commentaire.

WESLEY J. le

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Le client n'a pas laissé de commentaire.

Neil S. le

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Give customer full tank of gas upon pickup.

Nirmal M. le

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Le client n'a pas laissé de commentaire.

Brian C. le

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It went well. Pick up an drop off was much smoother than imagined. Very friendly service.

Scott M. le

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Van was brand new and in excellent condition. Quick check in and check out.

KRISTEN C. le

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Le client n'a pas laissé de commentaire.

Diana S. le

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frist time renting at u-haul, to make sure to tell the customer you have to retured the item where you rented it, and cant retured it to any other u-haul place. This info would have been very helpful, save time and driving time. But everything else was good

RICHARD B C. le

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I will definitely rent from this location again. Great experience.

Korey B. le

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Friendly staff. Had the equipment I needed. When I rented the truck, I was going to keep it a little after hours and the process to drop off the truck was simple and without hassle. Would definitely recommend.

STEVE W. le

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Le client n'a pas laissé de commentaire.

robert B. le

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Gauby is awesome.Allways helpful. I had a desperate issue. Gauby saved my Butt. I was falling apart whe I called her for help. She handled my issues so quick, she fixed it before I had a chance to quit whinning about it. So happy to have her on my side

Ryan M. le

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Nothing to say, the ladies who I dealt with were very friendly and informative.

DANIEL W. le

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Le client n'a pas laissé de commentaire.

ALLYSON M. le

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Le client n'a pas laissé de commentaire.

KIMBERLY L. le

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Le client n'a pas laissé de commentaire.

MEGHAN S. le

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Gauby was extremely nice - great customer service! She was able to answer all of our questions and explained everything thoroughly. She also threw in some extra miles for us on our one-way rental to make sure we made it all the way to our destination.

Kevin S. le

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Le client n'a pas laissé de commentaire.

jiahan L. le

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great service, nice!!!

Stephanie G. le

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Le client n'a pas laissé de commentaire.

TERRI K. le

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The woman who rented us the truck was extremely rude.When I asked her how old the trucks were.She said if you don,t like what we have why don,t you just go somewhere else! I would have but we were pressed for time.She gave us a beat up old truck with 177,000 miles and told us to do an inspectio of it. I told her there were so many demts and dings on it I didn,t know where to put them all on the small piece of paper.then she showed me a chart of all the charges we,d be responsible for if there were any blemishes on the truck.WE treated her with mush more respect than she deserved!She should not be dealing with the public at all!!! On a side note the younger woman we returned the truck to was very pleasant.

Karina G. le

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Le client n'a pas laissé de commentaire.

BILL R. le

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Le client n'a pas laissé de commentaire.

Mikala M. le

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Very good customer service, very friendly and efficient

marcus D. le

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Le client n'a pas laissé de commentaire.

Sean T. le

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Le client n'a pas laissé de commentaire.

Gregory C. le

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Staff was very friendly and also very helpful!

AUSTIN H. le

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Le client n'a pas laissé de commentaire.