Customer Reviews for U-Haul Moving & Storage at Grant Rd
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

4

I was never reminded or sent a message about payment. The only notifications I got were with the late payment. So the whole time I was there I had late charges. This was very frustrating.

Évaluation :

5

Everyone always friendly, willing to do the most for me, always...thank you!

Évaluation :

4

The light in my unit did not work.

Évaluation :

1

The staff at this location need customer service training. The storage itself was fine. They are not well maintained but sufficient. I will never recommend this location as long as this General Manager is there.

Évaluation :

3

Glad I will only be renting for a month…. The rodent bait trap that greeted me when I arrived to my assigned unit was quite off-putting.

Évaluation :

5

Very dedicated and professional staff very easy to work with and tailors solutions to each individual client I wouldn't go elsewhere.

Évaluation :

1

The actual storage area at 2423 N Palo Verde Ave in Tucson, AZ is in the worst condition I've ever seen at a Uhaul storage facility. Had I seen the actual unit prior to completing the storage rental agreement I would not have rented from this location. In addition to being in very poor condition overall, the area is not safe. I've rented from Uhaul in past, 2 separate locations in Phoenix, both were in excellent condition. Uhaul should not have their name on this particular location, in my opinion. If there was another unit in the size needed at another Uhaul storage facility, I would have rented there instead. I will not maintain my rental at this location. The Customer service at the rental office on Grant Road was very friendly and helpful. No complaints about staff, only complaint is in regard to the actual storage facility itself. I cannot recommend the storage facility at 2423 N Palo Verde Ave in Tucson, AZ.

Évaluation :

5

Hello my experience with u-haul storage was excellent. I had to call the office several times to pay my bill and ask questions. Each time the person I talked to was courteous and well informed.

Évaluation :

4

The staff and the facility made this a good storing experience. Thank You.

Évaluation :

1

My unit was broke into and facility manager felt one email sufficient to contact me. They said called one time and stated they left a message the time they called and left a message my voice box was full and unable to accept messages. They completed a claim prior to me Examining the my unit and failed to fix sliders on the door one could secured and the other one barely had a thin piece of metal still holding it together. And then they put over locks on the door like I haven't paid the bill instead of a circular lock. When I asked the manager why been called they said one email on one call sufficient enough mind you this was 60 days after breaking. I would never recommend your company to any family member or friend to this event. Mind you every time I have visited that store it's not busy

Évaluation :

4

8x8x10 is to small for one bedroom. Could not fit clothes in after furniture and boxes.

Évaluation :

1

I did not receive my free month's rent from this facility. I am still awaiting my refund, or even less, confirmation that the refund is coming. This is extremely disappointing.

Évaluation :

5

Merci

Évaluation :

3

Well at first the hallway and our unit lights work,then the didn't, not even when We moved out recently, We've rented it for @ 3mo's, also I didn't like the access time allowment, I prefer 24hrs., allowment time, other than that, the ppl were nice and helpful, Thanks for your service!

Évaluation :

4

Friendly staff who were accomodating .

Évaluation :

2

I paid for the unit in the evening of Dec 16th, after receiving access card, I went to check out the unit, but there was a UHaul lock on my unit, after returning the next day with a load of my belongings, this lock was still on the unit. I went to the "customer service" office, and the employees called store manager to see about removing this lock, and were not able to get ahold of this manager. They stated there is nothing they could do for me. So here we are 3 days after paying and I have no access to the unit, this has caused much stress and actually more money because I have to pay the property in which I'm moving from additional fees all because uhaul is screwing up. Extremely unhappy with my experience so far.

Évaluation :

3

The gate would not close in the rain and areas were flooded. It was hard to find someone to help you. When I went to collect my things there was a second lock on my unit although it was up to date on payments causing me to have to go a full block ca back to the office and get someone to let me in.

Évaluation :

4

Wish there were lights inside.

Évaluation :

4

24 hour access please Actually after paying at office and picking up receipts, paperwork,entrance access card , have not moved in yet

Évaluation :

5

The Associate was very helpfull and attentive to our needs. Was very knowledgable

Évaluation :

4

Excellenr Customer Service Skills & Professional Woman Associate

Évaluation :

5

I was most impressed by employee Marquavis Cooper. He was very professional, friendly and supper helpful. A great employee and worker.

Évaluation :

3

No comment at this time. Have a wonderful day.

Évaluation :

5

Cooper was very helpful....I would like his help again.

Évaluation :

5

Mr. Cooper was awesome . He really helped me out. You need more employees like him. Asset to UHaul.

Évaluation :

5

Great, friendly, polite, and very professional, greatly costumer service.!!

Évaluation :

5

I would like to commend you on the courtesy and professionalism of your staff. I originally made a reservation at the Bensen Hwy. location online, but they did not hold the reservation. Luckily the Grant Road location had an available location. They were contacted, held the container for me, and were very knowledgeable when assisting me. They also arranged for me to drop the trailer at the same location so I did not have to drive all the way back to Bensen. Please pass along my thanks to your staff.

Évaluation :

5

Staff were very helpful and courteous

Évaluation :

4

Very helpful staff who made sure that any and all questions were answered

Évaluation :

4

Everything was fine only thing is make sure before you rent that the location of your rental is. I had a walk in inside but there was hardly no room in the hallway so after lugging my big long sofa over there it literally would not fit because I couldn't get it in at an angle as it was too long so I had to take iti back home kinda bummed out about that but really I should have checked out the dimensions to get me sofa in at an angle before I rented it .other than that nice helpfull. Staff

Évaluation :

3

Called and told them unit was empty but got a email saying I owed another month. They need to relay the message to management.

Évaluation :

1

When we finally got access, the unit was disgusting, with a giant box of poison and leaked sticky stuff all over the floor. Will be canceling immediately.

Évaluation :

4

There were someone else's things in the storage that was assigned to me, and i had to wait in the heat until they sent someone out to take off the lock and then take out the remaining items.

Évaluation :

4

The only problem i had was my totes and a few bags getting knocked down somehow. They were securely stacked so wouldnt fall on their own. Also white powder and sticky stuff appeared on floor when i only had dishes. Clothes, and books stored in unit. If i encounter the need for storage again i will return to UHaul

Évaluation :

4

Your employees that work at this location were very customer satisfaction as there main goal, each time I had to go inside you store I was treated very well, very happy employees.

Évaluation :

1

There was no lighting in the storage unit and I bumped my head and it was dirty

Évaluation :

5

Storage unit was very secure and clean. Will definitely use them again for any future storage needs.

Évaluation :

3

I wasn't able to get through over the phone to cancel because of extremely lon on hold. I tried on 2/25 and 2/26. I was billed for another month on the 26th. I'd like ti get a full refund. I can be reached at 520 256,74 Steve Reiner

Évaluation :

5

I've rented from U-Haul before other locations in other states and I've been locked out even if my bill is paid so I left in angar before and had very bad service this one seems to be okay I'm still unsure but I guess I'll find out

Évaluation :

4

I just had an issue closing my account because I couldn’t find the key to my lock, one employee was helpful, the other was not.

Évaluation :

3

The lanes were inaccessible with uhaul trailer so I ended up canceling and going elsewhere so I could pull up right to the unit and pull through.

Évaluation :

4

Hard to get out

Évaluation :

5

Your manager Ms. Biron has great customer service. Very professional and helpful.

Évaluation :

5

Thankyou

Évaluation :

5

UHaul staff member Marquavis Cooper was extremely helpful, provided me with everything I needed, and answered all my questions.

Évaluation :

1

I came to U-Haul to have a hitch installed. I was told that the hitch could not be installed unless I remove the spare tire stored underneath my vehicle . According to the staff the spare tire was too big. At that time I understood that access to that tire could only be done by removing everything in the van at the back , lifting up the carpet and using a tool to lower the spare tire . Because I had no place to put all my stuff during the installation I thought that I wasn't even going to be able to install the hitch but your staff informed me that I could Avail myself of your storage rooms for this purpose . So I returned the next day and went through the procedure of renting and then using a storage room because I thought I had to. I am a 72 year old woman and In the Heat of the day had to take all of my stuff out of the van and then later put it all back in. When I picked up my car after the installation the staff did not inform me how to actually access my spare tire knowing that I had the wrong information. There was no reason for me to go through all of that unnecessary work. Access to the spare tire is a very simple process as I found out when I went to replace it. I found your staff to be friendly professional but I'm pretty disappointed. That was a lot of unnecessary work and an extra day well I'm trying to prepare to travel. It was exhausting. Yes I'm pretty disappointed. I did not take it up with them when I found out about the information that have been withheld I just did not have the stamina. I needed to move on. Thanks for the opportunity to describe my experience here

Évaluation :

5

KIMBERLY WAS VERY NICE AND TOTALLY HELPFUL

Évaluation :

2

My property was stolen and I got no resolution.

Évaluation :

5

I have been with UHAul for over a couple of years, and have nothing bad to say about the place. I have been through some rough financial times, and UHaul have really been there and worked with me during that. It shows that they really care about people and it's not just about the money. And "THAT" goes a long way with me. Thank you, to all the staff at UHaul!

Évaluation :

1

Paid for a outdoor unit, but when i show up, there is no outdoor access unit. Still waiting on refund.

Évaluation :

5

May I recommend that the large Dumpster by Building A be moved? It's full, and is partially blocking the road if anyone is parked close to it on the other side.

Évaluation :

5

Very nice and helpful and answered all my questions great experience

Évaluation :

5

Devine is an excellent employee.

Évaluation :

5

The truck ran great, no problem's !!!!

Évaluation :

5

Check out young lady very helpful. She should get a raise.

Évaluation :

5

Agent Marquais (sp?) was very efficient, friendly and knowledgeable.

Évaluation :

5

Personnel amical

Évaluation :

5

I enjoyed being a customer with uhaul. Great service and great prices. Safe and clean storage.

Évaluation :

5

Cooper went above and beyond what i expected including directing while i was backing the 26' a couple hundred yards. Cooper is certainly future Uhaul material. Thanks again Cooper. Mitch

Évaluation :

3

The storage unit that was sold to me had a broken lock and was not incorrectly put in the computer as available for rent. I had to leave key to my lock and I was told they will call me once they replace the latch and then I can pick up my other key.

Évaluation :

5

Elizabeth was very nice and helpful!

Évaluation :

5

Easy to use facility. Very friendly staff. Would use again if the need arises.

Évaluation :

5

I like the respect they gave me 👌

Évaluation :

5

Could not be happier with our experience. Friendly, professional, knowledgeable young lady. Kudos to her.

Évaluation :

5

I no longer needed the storage space but I'm always happy to work with UHaul.

Évaluation :

5

I thought that the team running this site worked very well together. I also respected the fact that they were very fair to every customer. Some of us have special needs and I'm glad too have found a site that made it work everyday. When I had any issue working together as a team was there strongest asset. I will be letting my friends and family are aware of that fact Only thing I might have changed was that they could have given me a lower rent rate, just kidding even that was on point as well. Best on site manager ever. Wish I had been even kinder that even one of them. Truly Amazing Staff!!!

Évaluation :

5

Perfect

Évaluation :

5

I cannot praise you more highly for the excellence and flexibility of management. Our needs were met with concern first and foremost for my mother's well being. I'm deeply impressed and will definitely use this facility in the future.

Évaluation :

5

Johnny is the associate who helped us and went out of his way to assist us during a stressful and difficult time. We would like to recommend that he be promoted or given a HEFTY raise. Johnny is The Best!!! Thank you Johnny! All the best to Johnny and the staff of Uhaul on Grant/Palo Verde.

Évaluation :

1

The unit is not 8x8 as was told to me when I rented it, the inner dimensions measure 7x7 and there's a post in the center that makes the room extremely hard to use. Also the pin pad on the row my unit is on, on the inside of the facility is not responsive. You can get in, but not out so I had to wait for someone to walk by to swipe my card on the outside pin pad to let me out of the facility. No one was answering the intercom button or the phone at the office. It was a miserable move in experience to put it bluntly, I'll be moving my things ASAP.

Évaluation :

5

I did everything online. There was no staff interaction. Very convenient.

Évaluation :

5

Please correct my move in date to February 9, 2020. Thx you. Johnny?Jessie? Was very professional and so was Daniel.

Évaluation :

5

Nice

Évaluation :

5

Quick and easy signup / move in was uneventful. Thanks!!

Évaluation :

1

This storage area is an obstacle course and defiles Americans with disabilities act because of its poor maintenance. It took an hour just to get a working access card.

Évaluation :

3

It met my needs

Évaluation :

3

The man that. Worked. In the office. Were. Not very. Friendly. And it was not easy to get to your storage because ailed was so tight and it was hard because your door would drag on the ground

Évaluation :

5

The ppl working at that store made me feel like part of the UHAUL family because they took the time to explain something's that I had addressed previously and to make sure that I was completely satisf

Évaluation :

3

Spent 2 years with a storage unit. Price went up twice. When I had questions, sometimes the staff was nice and helpful and other times they were rude.

Évaluation :

1

I was literally trapped inside your storage facility for 50 minutes because your "system was down". Nobody answered MULTIPLE intercom buzzes, no way to call the office direct. Call center didnt answer

Évaluation :

5

I had my unit for seven years, the grounds were always clean. They added 24/7 access a few years ago, very convenient and also secure. Great spot for storage in central Tucson.

Évaluation :

2

Very dissatiisfied with saff and service

Évaluation :

5

The customer service guy is awesome

Évaluation :

5

The organization did things right by me despite all initial challenges. I was very pleased!

Évaluation :

1

The storage facility on Grant Rd in Tucson was awful. They emailed me saying I had a illegal lock on my unit. They were wrong and I called to confirm it. Never heard back. Unacceptable service!

Évaluation :

1

I did not have a storage unit at your facility. I notified you before that someone was fraudulently using my email. You evidently took no action. Very poor job!!!

Évaluation :

5

I did recommend other people to this facility. Thank you for your help all the time we need ed. Everyone was so helpful and friendly.

Évaluation :

4

Friendly employees. Thankyou

Évaluation :

5

merci

Évaluation :

4

The 2 guys there were GREAT, the best customer service and friendly, but knew what they were going

Évaluation :

5

very nice staff

Évaluation :

2

The rep at the counter was less than friendly or accommodating. He was rude, uncaring, the toilet was not working and said to go to Taco Bell. Do not go to Grant and Palo Verde U-HAUL

Évaluation :

1

Poor customer service. Limited ability. Very difficult to communicate directly with on-site personnel. Poor security. Glad we found another location.

Évaluation :

1

Rented 3 trucks within a week, had a storage unit. I didn't know I was supposed to turn in the 3rd truck by a certain time and was charged an extra day. They did not waive or refund. No cust service.

Évaluation :

5

No problems what so ever.

Évaluation :

5

Everyone was helpful. We were there 3 days in a row, cleaning out 4 units, to transfer to Buffalo, NY. They had the equipment we needed. Gilberto was very helpful, throughout.

Évaluation :

5

very efficient

Évaluation :

4

Priced over most other place. On Monday I moved out to another place for $95. instead of your price of $149. I loved the fact 2 vehicles could pass thru isles & there's a turn around.

Évaluation :

4

Very good service Thank you

Évaluation :

5

Fast and considerate service!

Évaluation :

5

Everyone was very professional.

Évaluation :

5

Service was great. Easy move in. Thank you, allan b.

Évaluation :

5

I appreciate your helping keep storage safe when boyfriend was acting up and denied service to him for me .

Évaluation :

2

My storage unit was broke into in your secure facility and the manager was not helpful. He reported to me that the cameras were not working, I never received an answer from U-Haul. Inside Job?

Évaluation :

5

Staff was always friendly and helpful when needed.

Évaluation :

5

Very pleased. Awesome prices!! Very Professional and Courteous Customer Service!

Évaluation :

4

Good location but the storage units are very tight especially if you are trailering your stuff to unload. Other wise good folks. Thanks

Évaluation :

5

The staff was friendly and helpful. He reminded me to purchase a disc lock so I wouldn't have to drive back and fourth. He even went as far as asking me how my moving experience was.

Évaluation :

4

V Ey pleasant

Évaluation :

5

From the first day I rented the unit till the last day, the process was easy and the staff was great!

Évaluation :

4

Had/has my address spelt wrong.

Évaluation :

5

Wonderful customer service! Fast, efficient and friendly.

Évaluation :

5

Absolutely great staff!

Évaluation :

5

Very helpful personnel except for one; the one month free storage is great; truck worked well

Évaluation :

4

The check in person was not very friendly; otherwise all was good

Évaluation :

5

Friendly, yet Professional staff that I dealt with frequently while I utilized the Storage unit for 2-3 months, and the arrival day and departure day.

Évaluation :

5

Great location, size and setting!

Évaluation :

5

Love the great service

Évaluation :

3

They didn't know they had the size unit I reserved. Door was damaged to the unit and that was the last one. They reassigned me a smaller unit, since I didn't want to pay over $100 for a larger unit.

Évaluation :

4

My kids were the ones who did the moving but they were very satisfied with the setup and service.

Évaluation :

5

Thank you for your professional courtesy.

Évaluation :

4

The guys working were great...the storage unit and hallwau, had a weird smell, overall the place seemed run down & dumpy, compared other U-Haul units I've rented before.

Évaluation :

5

Awesome job

Évaluation :

5

Had no problem storing and moving my stuff. Love the manager here!

Évaluation :

5

Overall good experience. No problems. Reasonably priced. Good value.

Évaluation :

5

Excellent service!

Évaluation :

5

I needed to store things between leaving one place and to move-in date of a new apartment. The unit I rented for a month was clean, close and just the right size.

Évaluation :

5

very good and efficient.

Évaluation :

5

The lady at this location,i believe her name was sherol (store manager )!, she was great, perfect customer service, she went over and beyond for us. Thank you so much! , even when i returned the rentol the male they had was great.

Évaluation :

5

Gauda, the person who helped us at the location, was efficient, friendly, and totally helpful. We had such an excellent experience here and we will come back again when we need to rent a truck. Merci.

Évaluation :

4

Maybe get new springs for that truck--made clanking noises

Évaluation :

5

I called unsure of what I needed to do to make a move happen, that same day! My father fell and wanted to move in with me and I didn't want to let another day and another possible injury pass. They helped me reserve a truck and connected me with uhaul moving to provide me with a moving company to help load and unload! It was great!

Évaluation :

5

Thank you all! Gauby (hope I have her name spelled correctly) was wonderful! This location is so nice, well kept and helpful! HIGHLY recommend!

Évaluation :

5

Gauby provided fantastic customer service. I believe the other employee was named Shelley Amber or Amber Shelley. Great job too.

Évaluation :

5

convenient location; pleasant staff

Évaluation :

5

Gaby was very helpful and friendly. The truck was ready when we arrived. It handled very well and was easy to drive (even backing up!) Thanks so much for making our move so simple.

Évaluation :

5

No improvements necessary, I went into this location bummed about all the work ahead and Gauby, the women helping us was so cheerful she turned my whole attitude around, I left excited and motivated!

Évaluation :

5

As I have said before, your manager, Gauby, is wonderful and courteous. I am so glad she is there. My Mom passed back in May, then in September my place flooded. She has been a great encourager to me. I now have two units. Thanks much! Margo

Évaluation :

5

Excellent service and communication….reasonably priced…. accommodating for extra time needed to move without extra fees….would highly recommend this location!!

Évaluation :

5

There is really nothing. You have a very courteous and reliable, Manager, Gauby. I have had a unit there for several years. Thank you and God bless. Margo

Évaluation :

5

Nothing!

Évaluation :

4

This is a very nice experience. The officer is very friendly.

Évaluation :

3

No one was there when I dropped off my truck. I had to wait for 5-10 minutes to get someone to return my truck. There should be some sign at the very least indicating that someone has stepped away from the desk.

Évaluation :

5

The woman that helped us at this location was excellent. Friendly and helpful and thorough. I plan to go back there next time we need a truck.

Évaluation :

5

Gauby Wilderson, General Manager, was very helpful and friendly. She provided excellent service. Would recommend this location to everyone who needs a moving van.

Évaluation :

5

Free coffee at pickup! :-) Otherwise just keep doing what you are doing.

Évaluation :

5

Mark all the areas with scratches. Make the customer more secure about these scratches on trucks.

Évaluation :

1

Charged me double, and then when I called back to get my money refunded, the "manager" (I called back later and she was not the real manager, she just said she was) yelled at me and hung up on me while I was in mid sentence.

Évaluation :

5

Excellent customer service. She had everything I needed, even on short notice, and was very helpful, clear, and professional.

Évaluation :

4

I never was told anything about the extra fees tagged on if you use the blankets and dolly. I knew they were "locked" for a reason.

Évaluation :

3

Fast, helpful service. Thank you.

Évaluation :

5

Nothing -- your staff was professional and courteous, and everything was perfect!

Évaluation :

5

Wonderful customer service, friendly. Very clean too. This was an easy transaction for me and I will use them again if I need moving or storage.

Évaluation :

5

Just keep doing what you are doing! Thank you!

Évaluation :