Taeshon is an excellent employee! He went over and beyond in serving me and helping me to understand the process. He made my move simple, comfortable and stress free. He was polite, professional and extremely knowledgeable about all the procedures any customer would have to go through while using uhaul. Taeshon deserves and promotion or a raise because he is truly an asset to this company.
tiffany G.Customer Reviews for U-Haul Moving & Storage at Greenspoint Mall
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They didn't have my storage unit available when I got there after moving 1000 miles from Florida
charles c. | Premières impressionsComputer system needs to be upgraded vehicle exterior should be more cleaner
CLEODIS G.The 2 young men yamon & Keyshawn was helpful with every question an was respectful love the hospitality
ERICA B. | Expérience généraleStaff was helpful
ERICA B.This location is extremely polite and friendly so I say keep up the good customer service.
HORACE G.Great customer experience n service
Julieta G.Treshaun (not sure I spelled his name right) was amazing and couldn't have been more helpful. I would go out of my way to visit this location again.
Christopher D.I loved the energy I received from renting and returning the u haul. Thank you so much!!! It was my first time renting a u haul
Amy A.Zack the manager and the entire staff are wonderful people, always friendly and so helpful.
CORINA CLODITT P. | Premières impressionsEveryone was efficient and friendly.
Franisco P.Bien
Javier M.The staff was extremely friendly and pleasant to work with. They were very accommodating.
Davina L.The only helpful person was the young man who told me I can't get a van because I don't have a major credit card. The other lady was on the phone the entire time and told me I would have to wait for the young man to come back to check me out. You should tell people they can't get a van Online when they book it; if they can't get a van
Betty T.If it wasn't for Zach the Mgr. I would give it all 1s.. Zach was helpful and kind whenever I encountered him.However, my over all experience with the Whole UHAUL EXPERIENCE 00000 I WILL NEVER use this company again for any reason.Trucks, storage, nothing... Customer service phone agents are a total joke. Especially the couple I encountered working remotely. The prices are ridiculous, I found 2 storages the size of mine 30-40 bucks cheaper. Zach literally had to reenter all my info, the young lady entered it all wrong and I spelled it for her everything from name to my addr, to my emergency contacts names.smh Not enough African American employees in the company. Milage is outrageous.. Just wasn't happy and don't want to ever experience it again. Thank Goodness Zach is there to help people or it would be a hot mess. Ms Griffin
Toshia G.The prices
Yasmeen G.My bill was over charged the fee doesn't add up right
Billy J.Very friendly and helpful! Super clean location and the cargo van was in great condition.
Matthew H.This time returning the vehicle was horrible. The clerk took the keys, went to check the truck and over 30 minutes later he still hadn't came back. The other associate (Khalil) had to go find him and ask if everything was alright so I could finish checking out and leave. I guess the answer was yes. Sadly, I get to my vehicle and guess what I see? Him on his phone.
Yvonne S.I have to say I got such excellent service and greeted with a smile and everyone was so nice and friendly I think the only thing is is that there's nothing to improve on y'all are doing a great job wonderful
THERESA M.I requested 2 appliance dollies due to a move to the 3rd floor, yet received 1 utility dolly that really didn't help. Almost dropped the washing machine. Was told that I ordered boxes, packing supplies, 3 different vehicles, etc etc. I went back and looked at my order and confirmation. The only thing on it was 1 truck and 2 appliance dolly request.
Yvonne S.My experience initially was definitely great until when I got an update about my truck I went from being told 300 something dollars for owing to $758 in charges in the matter of 2 days for a rental truck that was parked on the uhaul premises for 11/13 days of me renting a truck. The lack of communication with cost when I was communicating needed the truck for storage uses was not communicated at all
Earlmetria E.Great staff and very professional.
glanetta T.I didn't like the way the truck drove. Definitely need new trucks
Yolanda S.The people there were very friendly and it was pleasant and not uncomfortable as some places I would recommend this location to all my friends and I would like to say to the manager keep up the good work
Mary M.Jessica is the best at what she does hands down!!!
ALEJANDRO H.I got told two different prices and charged 106 for a 45 mile drive there and back to original store. 45 miles altogether 106.00.
Lacrischa S.Have dolly in the truck before time.
LaWanda P.Every one take decision were they like, and take responsibility. For this I can't recommender, any service, for my is Ok
Sergio H.Very professional and helpful. Keep him
glanetta t. | Premières impressionsLilian was very helpful and tried to do all she could to help us, unfortunately they didn't have a unit the size we needed but we got a unit.
JACLYN H. | Premières impressionsAucun
Felicitas L.Overall, my experience was good; however there was one associate that I could tell didn't have a lot of patience and got very irritated at all my significant other's questions. My significant other even stated that he liked your black employee much better who is as much more friendly and accommodating!
Sandra M. | Expérience généraleGood guys
GUILLERMO C.Worked perfectly
Jonathan R. | Online Move InThe staff is awesome. Very nice ppl.
TERESA H.Helpful and Convenient no issues
JENNETTE G. | Premières impressionsZac was awesome he was by himself with a store full of customers and he took care of everyone he was very funny friendly and helpful. Even when problems arise he didn't let it get to him he kept a positive attitude and still gave great customer service
Brandon B. | Premières impressionsWas quick and easy.
KEVIN T.The young lady that helped us was great. Service elevator was out when we moved made it very inconvenient with oversized furniture had to use the stairs from the 3rd floor to get a king size headboard down 3 flight of stairs not easy. Was moving to Austin, TX so there was no waiting for us
Trenice M. | Expérience généraleMy name is TOSHIA GRIFFIN MY NAME IS WRONG.. CHRISTIE WAS EXCEPTIONALLY KIND AND HELPFUL!!! KALIAL WAS FRIENDLY AND POLITE AS WELL... CHRISTIE WENT ABOVE AND BEYOND TO GET MY UNIT DONE AND MAKE SURE WE HAD ACCESS LAST NIGHT... THANK YOU.. I PAID AN EXTRA 25 BUCKS VS GOING TO ANOTHER FACILITY BUT HEY THE SERVICE & COMPASSION WASWORTH IT...
Toshia G. | Premières impressionsYour service was very Good. I will use your service in the future. Elvin and Ann
ELVIN F. | Expérience généraleS.O.
CHARMA P.They were wonderful people 😘😘😘 Thanks y’all
Jacqueline D. | Premières impressionsGreat customer service and communication !
Chanel R. | Online Move InFelt very rushed. This was my first uhaul.
DANEISHIA J.I just wish you didn’t have to pay an extra fee to use garbage
Jose V. | Expérience généraleStaff was awesome
Mario V. | Expérience généraleFast Good Service , I like it so far...thx.
Nydree S. | Premières impressionsNot sure for now.
SHAE L.I was so pleased with facility very clean the people who work there were very nice and helpful i would recommend this U Haul storage to my family and friends
cindy b. | Expérience généraleCleaning a the Tucks
ABDIKADIR M.They charged my debit card twice to pay for the truck rental. The two charges over drew my account.
APRIL M.reps at the store wouldn't even work with me as far as keeping the truck longer but they sure did take $150 out my account
Carina E.Wished my rates were locked instead of increasing especially during the pandemic.
Chitpraseuth S. | Expérience généraleThe truck had so many problems with it. Lineament was off. When you turned on the air conditioner it was making a loud noise.
Marissa T.Thanks for addressing the issues and making it a great move
Cary P. | Premières impressionsJust stay stocked on large trucks.
SHIRLEY B.They are very professionals Help me and everything They answer all of my questions
Jorge C. | Premières impressionsZachary was professional, kind, and friendly. As a General, his commitment to service is hands down. Thanks for caring enough to make sure my need was met.
carolyn g. | Expérience généraleEveryone was nice and well mannered
nakeisha b. | Expérience généraleI have been at this location since 2001. There have been numerous managers here, some not very good or friendly. Zachary and his new staff are really improving the building by keeping it a lot cleaner. They are always there to assist me which I feel very good about. I don't have any uncomfortable feelings when going up there by myself. Being an older person, that is very important to me. Thank you for Zachary and staff.
ELSIE P. | Expérience généraleI really enjoyed the experience in renting and returning my truck. It was sooo easy!
CLAIRE O.Not good
SHERICKA R.I would say the gasoline Guage wasn't working really good. Because I ended up paying almost 2 gallons more. Which cost me nearly $ 6 extra for no reason. If uhaul can fix this problem so yes ill recommend my family and friends.
MUSTAFA B.The staff was very helpful and friendly the facility was very clean i would recommend my friends
cindy b. | Premières impressionsThey stole my stuff I was told to pick up it was stolen
Deshawn C. | Expérience généraleWe had excellent customer service and a supervisor was outstanding****
ROSALIND G.The only reason I think facility staff wasn’t helpful was because one day I went there late and I thought that I had access to my storage any hours and the guy that was there that night screamed at me in a very ugly way and the way he looked at me I didn’t appreciate it other then that the other staff members were good
Karina C. | Expérience généraleCustomer service was great!!!! Thank you
nakeisha b. | Premières impressionsThe staff was very professional and courteous to me and my family doing our time of bereavement and me and my family thank them very much the Peterson &Stephens family.
TONYA P. | Expérience généraleMy name is Billy not Dilly
Billy W. | Premières impressionsNo comments at this time. Thanks
Ronald R. | Premières impressionsThe staff is very rude. I've had one encounter with a young lady she was very nice. Zachery the manager is very rude, and told me I was lying when I told him I had never received a card to get into the facility. Then he looks in the system and still doesn't acknowledge that he's wrong.
Brea S. | Expérience généraleAssuming the agreement is understood as stated about the 1st payment due 10/13/21, I'm good.
Chris L. | Premières impressionsMake sure you don't just add an extra charge to their card without sending a receipt once the equipment is turned in.
Sekeena J.Hire someone else for the evening shift not a very nice person . just rude
SANDRA M.I did not rent anything you guys have been sending me text all day. I'm hoping you guys aren't charging me
ROSA P.This new group of people that you have in there now harass me call me 50 times a day Not only was it the ladies but it was that man they argued with me none of them were professional enough I would have left my things in the storage if it wasn't for that so no I wouldn't recommend them to anyone make sure your people are well trained with customer service that means the boss is well that's over them because he kept getting smart with me
wendy m. | Expérience généraleGreat facility
william m. | Expérience généraleNothing everything was Excellent and Zack's professionalism and care was stellar. Thanks Zack and we'll be back. Blessings Always. Dierdra Rideaux
KESHEA H.The general manager is not knowledgeable concerning policy for Uhaul. He likes to argue with customers and could not produce the policy concerning locks cutting locks. Very unprofessional.
Debora C. | Expérience généraleMy unit had rips in the ceiling material which allowed my items to get mold. When asked about it by insurance company, they proceeded to say roof is metal. No one was talking about the outer roof. The discussion is about the inner ceiling where items are stored. I have stored items at U-Haul facilities for years and never had this happen. You would think the company would compensate or assist in compensation for your loss. No. Instead they bill you for another month and call it abandonment when you tell them you already moved out on the same day you left. But instead I get annoying calls and emails demanding payment when I no longer used unit. I had no lock on unit further occupying. The items that were in there were molded items that no one would touch. My movers wouldn't touch them per their policy at all and I wasn't able to either. The manager was told this and still chose to continue billing as if unit was still being used with a lock. Then they ask you to come in to sign abandonment paperwork. What abandonment? I told you I moved out over a month ago? I will never use U-Haul again!
Stacey W. | Expérience généraleLa verdad el personal es super amable
linda c. | Premières impressionsThis Has Been A Great Storage But The Manager Right Now Is Horrible He Has A Nasty Attitude And Doesn't Have Any Understanding . The Staff Is Great
katresca s. | Expérience généraleWe checked out on Sunday, June 20, 2021 but Jamal stated that the printer was not working. He checked the unit and stated that we were ok and it was clean.
janeisha b. | Expérience généraleThanks for providing great customer service!
Jeremy L. | Expérience généraleIt was okay 👌 but for a few weeks I couldn't get in my unit due to unprofessional staff....but fortunately yall hired new management who finally helped me with my issue, he finally, after 3-weeks, cut the lock off of my unit so I could get in
Kenneth S. | Expérience généraleThe manager is very nice and polite. I needed to rent a storage and it was very easy.
Guadalupe S. | Premières impressionsChecking in was easy in San Antonio. Everyone was amazing! It was Houston when we started having issues. Our unit was already assigned to someone. We made it it Houston from San Antonio at 10:42 and we got the run around even though we called in advance and got everything confirmed. We ended up spending unnecessary money on a hotel because we kept calling the manager on duty for the night and she wouldn't pick up her phone. We got her number from Victoria who just got promoted and was no longer working at that location. We ended up keeping the truck longer than we wanted. When it was time to check the truck in it showed I didn't have an active reservation and had to call customer service who walked me through it, but kept me on hold and never got back with me after our gate code wouldn't work to get out. It was an overall horrible experience. I will NEVER use this company again. We kept getting the run around when we made it to Houston and spending way to much money on a hotel instead of taking care of our business because we couldn't unload our truck.
KAMESHIA G. | Premières impressionsWonderful staff
shawnedria D. | Expérience généraleI really recommend this place as safety and comfortable
yunia A. | Expérience généraleVictoria my agent was very nice and helpful.
Debora C. | Premières impressionsThe only thing was I had no lights inside my climate control area and on the 2nd floor the lights in the hallways was not on like the other floors, other than that I was satisfied.
Dennis J. | Expérience généraletodo muy bien excelente
Isis C S. | Premières impressionsthrere was an original tickect first one for the facilities when the system was started. three years later it was never done and i was asked to leave my storage keys to fix the problem which was never done.
victor p. | Expérience généraleThe new management is horrible with customer service
Shantez L. | Expérience généraleExcellent service à la clientèle. Had no problem showing us three units. Suggested an upgraded unit which we took. Explained to us the card and code system.
Mary R. | Premières impressionsOn The Money
wille s. | Premières impressionsMerci.
Childress S. | Expérience généraleThey are amazing!!!!!
Shantez L. | Premières impressionsJamal and Chris was the best very nice and knowledgeable. Jamal helped out in every way he could over the phone and in person and was very patient! Chris stepped in and help check in the car when the place was closed because I was having trouble checking in the truck! They made the experience so much easier!
Erial H. | Premières impressionsThe staff there is the best!!
isela o. | Premières impressionsMeet the new general manager ms mcbride. Very professional and friendly. There was an isssue with multiple customers coming in at once causing so blockage. She and another employee came out to readily assist. A bit later I notice the employee going to lunch. She made it a point to thank him for delaying his lunch to help out. I don't just look at how companies treat their companies. I look at how they treat each other as well. Go employee. Good leadership.
LOURINE D. | Premières impressionsThe staff was very friendly and helpful The manager is exceptional
Robert F. | Expérience généraleKrystopher was very helpful and above, I will continue to do business with him.
Lisa S. | Premières impressionsThe staff are very polite and helpful Thank You
Venessa M. | Premières impressionsI had a great experience and you have wonderful staff members that are always willing to assist you.... thank you for a great moving experience . I will definitely use your services again ...
Angelina B. | Expérience généraleNew to the area the staff was very friendly and helpful I would recommend the facility to all my friends and use it again thank you
Robert F. | Premières impressionsAfter I placed a reservation at another facility, I showed up at the Greenspoint location.. Dominique met me at the desk and quickly informed me that I was not in their system. She proceeded to offer her assistance in obtaining me a comparable unit. Khrystopher was called to approve the selection. He then gave me a discount and I ended up paying less than the other place had quoted. Unfortunately the unit was not available and we were not immediately able to obtain another unit of the sq ft. I was offered a larger unit at no extra cost. In the end, their patience, hard work and determination to make an almost impossible situation made, possible...WOW! It takes going above and beyond to impress me. Impression made!! Thank you to Khrystopher and Dominique. You brought your A game and took customer service to the next level! You are definitely Customer Service Rock Stars and have made a customer for life!!
Syberlee Holland M. | Premières impressionsstaff was rude and uninviting. Seemed bothered by customers interrupting leisure flirting. Customers were not given all information during rental, please improve customer service
Talicia B. | Premières impressionsKrystopher was a great help! I’ll be coming back
Brea S. | Premières impressions