Customer Reviews for U-Haul Moving & Storage at Greenspoint Mall

Évaluation :

5

I loved the energy I received from renting and returning the u haul. Thank you so much!!! It was my first time renting a u haul

Évaluation :

5

Zack the manager and the entire staff are wonderful people, always friendly and so helpful.

Évaluation :

5

Everyone was efficient and friendly.

Évaluation :

5

Bien

Évaluation :

5

The staff was extremely friendly and pleasant to work with. They were very accommodating.

Évaluation :

1

The only helpful person was the young man who told me I can't get a van because I don't have a major credit card. The other lady was on the phone the entire time and told me I would have to wait for the young man to come back to check me out. You should tell people they can't get a van Online when they book it; if they can't get a van

Évaluation :

3

If it wasn't for Zach the Mgr. I would give it all 1s.. Zach was helpful and kind whenever I encountered him.However, my over all experience with the Whole UHAUL EXPERIENCE 00000 I WILL NEVER use this company again for any reason.Trucks, storage, nothing... Customer service phone agents are a total joke. Especially the couple I encountered working remotely. The prices are ridiculous, I found 2 storages the size of mine 30-40 bucks cheaper. Zach literally had to reenter all my info, the young lady entered it all wrong and I spelled it for her everything from name to my addr, to my emergency contacts names.smh Not enough African American employees in the company. Milage is outrageous.. Just wasn't happy and don't want to ever experience it again. Thank Goodness Zach is there to help people or it would be a hot mess. Ms Griffin

Évaluation :

5

The prices

Évaluation :

1

My bill was over charged the fee doesn't add up right

Évaluation :

5

Very friendly and helpful! Super clean location and the cargo van was in great condition.

Évaluation :

3

This time returning the vehicle was horrible. The clerk took the keys, went to check the truck and over 30 minutes later he still hadn't came back. The other associate (Khalil) had to go find him and ask if everything was alright so I could finish checking out and leave. I guess the answer was yes. Sadly, I get to my vehicle and guess what I see? Him on his phone. 

Évaluation :

5

I have to say I got such excellent service and greeted with a smile and everyone was so nice and friendly I think the only thing is is that there's nothing to improve on y'all are doing a great job wonderful

Évaluation :

3

I requested 2 appliance dollies due to a move to the 3rd floor, yet received 1 utility dolly that really didn't help. Almost dropped the washing machine. Was told that I ordered boxes, packing supplies, 3 different vehicles, etc etc. I went back and looked at my order and confirmation. The only thing on it was 1 truck and 2 appliance dolly request. 

Évaluation :

1

My experience initially was definitely great until when I got an update about my truck I went from being told 300 something dollars for owing to $758 in charges in the matter of 2 days for a rental truck that was parked on the uhaul premises for 11/13 days of me renting a truck. The lack of communication with cost when I was communicating needed the truck for storage uses was not communicated at all

Évaluation :

5

Great staff and very professional.

Évaluation :

3

I didn't like the way the truck drove. Definitely need new trucks

Évaluation :

5

The people there were very friendly and it was pleasant and not uncomfortable as some places I would recommend this location to all my friends and I would like to say to the manager keep up the good work

Évaluation :

5

Jessica is the best at what she does hands down!!!

Évaluation :

1

I got told two different prices and charged 106 for a 45 mile drive there and back to original store. 45 miles altogether 106.00.

Évaluation :

5

Have dolly in the truck before time.

Évaluation :

5

Every one take decision were they like, and take responsibility. For this I can't recommender, any service, for my is Ok

Évaluation :

5

Very professional and helpful. Keep him

Évaluation :

5

Lilian was very helpful and tried to do all she could to help us, unfortunately they didn't have a unit the size we needed but we got a unit.

Évaluation :

5

Aucun

Évaluation :

3

Overall, my experience was good; however there was one associate that I could tell didn't have a lot of patience and got very irritated at all my significant other's questions. My significant other even stated that he liked your black employee much better who is as much more friendly and accommodating!

Évaluation :

5

Good guys

Évaluation :

5

Worked perfectly

Évaluation :

5

The staff is awesome. Very nice ppl.

Évaluation :

3

Helpful and Convenient no issues

Évaluation :

5

Zac was awesome he was by himself with a store full of customers and he took care of everyone he was very funny friendly and helpful. Even when problems arise he didn't let it get to him he kept a positive attitude and still gave great customer service

Évaluation :

5

Was quick and easy.

Évaluation :

2

The young lady that helped us was great. Service elevator was out when we moved made it very inconvenient with oversized furniture had to use the stairs from the 3rd floor to get a king size headboard down 3 flight of stairs not easy. Was moving to Austin, TX so there was no waiting for us

Évaluation :

4

My name is TOSHIA GRIFFIN MY NAME IS WRONG.. CHRISTIE WAS EXCEPTIONALLY KIND AND HELPFUL!!! KALIAL WAS FRIENDLY AND POLITE AS WELL... CHRISTIE WENT ABOVE AND BEYOND TO GET MY UNIT DONE AND MAKE SURE WE HAD ACCESS LAST NIGHT... THANK YOU.. I PAID AN EXTRA 25 BUCKS VS GOING TO ANOTHER FACILITY BUT HEY THE SERVICE & COMPASSION WASWORTH IT...

Évaluation :

5

Your service was very Good. I will use your service in the future. Elvin and Ann

Évaluation :

4

S.O.

Évaluation :

5

They were wonderful people 😘😘😘 Thanks y’all

Évaluation :

5

Great customer service and communication !

Évaluation :

3

Felt very rushed. This was my first uhaul.

Évaluation :

3

I just wish you didn’t have to pay an extra fee to use garbage

Évaluation :

5

Staff was awesome

Évaluation :

5

Fast Good Service , I like it so far...thx.

Évaluation :

4

Not sure for now.

Évaluation :

5

I was so pleased with facility very clean the people who work there were very nice and helpful i would recommend this U Haul storage to my family and friends

Évaluation :

5

Cleaning a the Tucks

Évaluation :

3

They charged my debit card twice to pay for the truck rental. The two charges over drew my account.

Évaluation :

1

reps at the store wouldn't even work with me as far as keeping the truck longer but they sure did take $150 out my account

Évaluation :

4

Wished my rates were locked instead of increasing especially during the pandemic.

Évaluation :

3

The truck had so many problems with it. Lineament was off. When you turned on the air conditioner it was making a loud noise.

Évaluation :

5

Thanks for addressing the issues and making it a great move

Évaluation :

5

Just stay stocked on large trucks.

Évaluation :

5

They are very professionals Help me and everything They answer all of my questions

Évaluation :

5

Zachary was professional, kind, and friendly. As a General, his commitment to service is hands down. Thanks for caring enough to make sure my need was met.

Évaluation :

5

Everyone was nice and well mannered

Évaluation :

5

I have been at this location since 2001. There have been numerous managers here, some not very good or friendly. Zachary and his new staff are really improving the building by keeping it a lot cleaner. They are always there to assist me which I feel very good about. I don't have any uncomfortable feelings when going up there by myself. Being an older person, that is very important to me. Thank you for Zachary and staff.

Évaluation :

5

I really enjoyed the experience in renting and returning my truck. It was sooo easy!

Évaluation :

1

Not good

Évaluation :

3

I would say the gasoline Guage wasn't working really good. Because I ended up paying almost 2 gallons more. Which cost me nearly $ 6 extra for no reason. If uhaul can fix this problem so yes ill recommend my family and friends.

Évaluation :

5

The staff was very helpful and friendly the facility was very clean i would recommend my friends

Évaluation :

1

They stole my stuff I was told to pick up it was stolen

Évaluation :

5

We had excellent customer service and a supervisor was outstanding****

Évaluation :

3

The only reason I think facility staff wasn’t helpful was because one day I went there late and I thought that I had access to my storage any hours and the guy that was there that night screamed at me in a very ugly way and the way he looked at me I didn’t appreciate it other then that the other staff members were good

Évaluation :

5

Customer service was great!!!! Thank you

Évaluation :

5

The staff was very professional and courteous to me and my family doing our time of bereavement and me and my family thank them very much the Peterson &Stephens family.

Évaluation :

5

My name is Billy not Dilly

Évaluation :

5

No comments at this time. Thanks

Évaluation :

1

The staff is very rude. I've had one encounter with a young lady she was very nice. Zachery the manager is very rude, and told me I was lying when I told him I had never received a card to get into the facility. Then he looks in the system and still doesn't acknowledge that he's wrong.

Évaluation :

5

Assuming the agreement is understood as stated about the 1st payment due 10/13/21, I'm good.

Évaluation :

3

Make sure you don't just add an extra charge to their card without sending a receipt once the equipment is turned in.

Évaluation :

1

Hire someone else for the evening shift not a very nice person . just rude

Évaluation :

1

I did not rent anything you guys have been sending me text all day. I'm hoping you guys aren't charging me

Évaluation :

2

This new group of people that you have in there now harass me call me 50 times a day Not only was it the ladies but it was that man they argued with me none of them were professional enough I would have left my things in the storage if it wasn't for that so no I wouldn't recommend them to anyone make sure your people are well trained with customer service that means the boss is well that's over them because he kept getting smart with me

Évaluation :

5

Great facility

Évaluation :

5

Nothing everything was Excellent and Zack's professionalism and care was stellar. Thanks Zack and we'll be back. Blessings Always. Dierdra Rideaux

Évaluation :

3

The general manager is not knowledgeable concerning policy for Uhaul. He likes to argue with customers and could not produce the policy concerning locks cutting locks. Very unprofessional.

Évaluation :

1

My unit had rips in the ceiling material which allowed my items to get mold. When asked about it by insurance company, they proceeded to say roof is metal. No one was talking about the outer roof. The discussion is about the inner ceiling where items are stored. I have stored items at U-Haul facilities for years and never had this happen. You would think the company would compensate or assist in compensation for your loss. No. Instead they bill you for another month and call it abandonment when you tell them you already moved out on the same day you left. But instead I get annoying calls and emails demanding payment when I no longer used unit. I had no lock on unit further occupying. The items that were in there were molded items that no one would touch. My movers wouldn't touch them per their policy at all and I wasn't able to either. The manager was told this and still chose to continue billing as if unit was still being used with a lock. Then they ask you to come in to sign abandonment paperwork. What abandonment? I told you I moved out over a month ago? I will never use U-Haul again!

Évaluation :

1

Charge me money without a reason

Évaluation :

3

Truck was clean and had no problem with it but needed alignment. Also customer service was not that great. I felt like they just wanted to finish with me quick. This was my first experience with U-Haul.

Évaluation :

5

I called the U haul office at 12455 Veterans Memorial dr Houston 77014. They did not have the truck I needed the person there was very helpful, made appropriate suggestions and helped me find one U haul that had what I needed. He helped me place the request and made the whole transaction very easy.

Évaluation :

5

La verdad el personal es super amable

Évaluation :

5

Good service

Évaluation :

1

I found it to be bizarre that I for some reason rented a similar vehicle less than three days before but for some reason I needed to provide two emergency contacts that were required to be called before I could go about my day at 8am . And the people behind me didn't have to deal with that wonder why .This locations parking is beyond ridiculous there was no where for me to leave my vehicle I had to wait for someone to leave so I could park my vehicle and go as the spot I intended to use was snatched by a different customer leaving a handicap space and a lot to which the GM only response when asked if it's safe to park there as other uhaul vehicles were there " were not responsible for damages " very comforting

Évaluation :

5

Keep up the awesome customer service. This will definitely be my go to location for all my rental needs.

Évaluation :

5

This Has Been A Great Storage But The Manager Right Now Is Horrible He Has A Nasty Attitude And Doesn't Have Any Understanding . The Staff Is Great

Évaluation :

3

We checked out on Sunday, June 20, 2021 but Jamal stated that the printer was not working. He checked the unit and stated that we were ok and it was clean.

Évaluation :

5

Thanks for providing great customer service!

Évaluation :

4

It was okay 👌 but for a few weeks I couldn't get in my unit due to unprofessional staff....but fortunately yall hired new management who finally helped me with my issue, he finally, after 3-weeks, cut the lock off of my unit so I could get in

Évaluation :

5

The manager is very nice and polite. I needed to rent a storage and it was very easy.

Évaluation :

2

Checking in was easy in San Antonio. Everyone was amazing! It was Houston when we started having issues. Our unit was already assigned to someone. We made it it Houston from San Antonio at 10:42 and we got the run around even though we called in advance and got everything confirmed. We ended up spending unnecessary money on a hotel because we kept calling the manager on duty for the night and she wouldn't pick up her phone. We got her number from Victoria who just got promoted and was no longer working at that location. We ended up keeping the truck longer than we wanted. When it was time to check the truck in it showed I didn't have an active reservation and had to call customer service who walked me through it, but kept me on hold and never got back with me after our gate code wouldn't work to get out. It was an overall horrible experience. I will NEVER use this company again. We kept getting the run around when we made it to Houston and spending way to much money on a hotel instead of taking care of our business because we couldn't unload our truck.

Évaluation :

5

Wonderful staff

Évaluation :

5

I really recommend this place as safety and comfortable

Évaluation :

5

Victoria my agent was very nice and helpful.

Évaluation :

4

The only thing was I had no lights inside my climate control area and on the 2nd floor the lights in the hallways was not on like the other floors, other than that I was satisfied.

Évaluation :

5

todo muy bien excelente

Évaluation :

4

threre was an original tickect first one for the facilities when the system was started. three years later it was never done and i was asked to leave my storage keys to fix the problem which was never done.

Évaluation :

1

The new management is horrible with customer service

Évaluation :

5

Excellent service à la clientèle. Had no problem showing us three units. Suggested an upgraded unit which we took. Explained to us the card and code system.

Évaluation :

5

On The Money

Évaluation :

5

Merci.

Évaluation :

5

They are amazing!!!!!

Évaluation :

5

Jamal and Chris was the best very nice and knowledgeable. Jamal helped out in every way he could over the phone and in person and was very patient! Chris stepped in and help check in the car when the place was closed because I was having trouble checking in the truck! They made the experience so much easier!

Évaluation :

4

The staff there is the best!!

Évaluation :

5

Meet the new general manager ms mcbride. Very professional and friendly. There was an isssue with multiple customers coming in at once causing so blockage. She and another employee came out to readily assist. A bit later I notice the employee going to lunch. She made it a point to thank him for delaying his lunch to help out. I don't just look at how companies treat their companies. I look at how they treat each other as well. Go employee. Good leadership.

Évaluation :

5

The staff was very friendly and helpful The manager is exceptional

Évaluation :

5

Krystopher was very helpful and above, I will continue to do business with him.

Évaluation :

5

The staff are very polite and helpful Thank You

Évaluation :

5

I had a great experience and you have wonderful staff members that are always willing to assist you.... thank you for a great moving experience . I will definitely use your services again ...

Évaluation :

5

New to the area the staff was very friendly and helpful I would recommend the facility to all my friends and use it again thank you

Évaluation :

5

After I placed a reservation at another facility, I showed up at the Greenspoint location.. Dominique met me at the desk and quickly informed me that I was not in their system. She proceeded to offer her assistance in obtaining me a comparable unit. Khrystopher was called to approve the selection. He then gave me a discount and I ended up paying less than the other place had quoted. Unfortunately the unit was not available and we were not immediately able to obtain another unit of the sq ft. I was offered a larger unit at no extra cost. In the end, their patience, hard work and determination to make an almost impossible situation made, possible...WOW! It takes going above and beyond to impress me. Impression made!! Thank you to Khrystopher and Dominique. You brought your A game and took customer service to the next level! You are definitely Customer Service Rock Stars and have made a customer for life!!

Évaluation :

1

staff was rude and uninviting. Seemed bothered by customers interrupting leisure flirting. Customers were not given all information during rental, please improve customer service

Évaluation :

5

Krystopher was a great help! I’ll be coming back

Évaluation :

5

Great staff shoutout Chris . Clean and maintained building

Évaluation :

1

Bridget the managee is a mess and unprofessional

Évaluation :

4

Move in went very smooth and easy with the equipment provided there to take from truck to storage unit.

Évaluation :

5

I felt confident my "treasures" would be safe and I was able to check on them whenever I wanted to. The staff were always friendly and I would recommend this facility to anyone. That's why I stayed for 20 years. Thank you, U-Haul!

Évaluation :

5

The employees at the Greenspoint location off I 45 and the beltway went over and beyond to help me with me needs. Good group of people over there. Thank you and I will use again if warranted.