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Samantha S | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Greenville Ave
Testimonials From Recent Customers
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Very friendly staff and user friendly. Would recommend storage facility.
James R | Expérience généralePat was extremely helpful and assisted me in getting my move done quickly and efficiently. The establishment is in a great location and was nice and clean. The van I rented was in great shape and I had a perfect move from start to finish. I will definitely be sure to use this U-Haul location again if I end up moving and will be recommending it to friends and family in the area. Merci!
Caden FPrompt courteous service during a very busy rental time and very hot weather. Vehicle in excellent condition, neat, convenient rental location. Would recommend highly.
Creighton MWonderful, excellent customer service. Respectful, it was busy as well and employees acknowledged everyone in a timely manner.
MICHAEL LThe check-in was easy and quick. Thank you
JOHN HManager (Dunn?)was very nice and efficient. Got me in and out fast. Answered all my questions about renting for the first time
DANIEL HGrover was the absolute best. So helpful and kind and everything right about customer service and genuine care. 5 stars for Grover!
Kali BNo problems!
Katherine M | Expérience généraleThe couple running this location was very courteous and respectful. I am very appreciative of them.
MICHAEL LHave a person available to receive phone calls. One staff member is not enough for that location.
Rhonda MExcellent experience. Grover was very helpful and explained all aspects of the equipment and rental conditions very well. Would definitely rent again at this location.
Jim CVery professional and outstanding customer service! The vehicle was very clean; definitely will rent from them again.
Cecelia SFriendly and helpful customer service
MARY G | Premières impressionsDover was fantastic to work with. He was very nice from the time I walked in the store and was informational and friendly. He made me feel welcome and got me exactly what I needed in a timely manner.
TRENTON LExcellent and helpful service!
Christopher KVickie and Pat are just the best and run a very good, highly efficient, and tight ship (their right hand man, Grover, too). My parents have been customers here for decades, yet I stupidly began storing my things somewhere else. I learned the hard way that 'location' and 'newer facility' doesn't necessarily mean better. After two different break-ins within months of each other into my units at a different facility, I'd had enough sleepless nights and was luckily able to jump onboard Vickie and Pat's UHaul ship. I hope UHaul will be very careful about online unit rentals. It's what allowed one of the thieves access to the other facility to burglarize my units. I was told he used a woman's name and credit card. So I can only assume those were stolen. Let them begin the process online but please make them go into the site office to finalize things. It's the only way to verify someone's identity. The only person who would have an issue in proving their identity to make a rental is most likely one with ill intent.
EDITH B | Premières impressionsMy experience was excellent. Prompt service, clear communication, excellent service.
Richard SGreat customer service! Will definitely be returning to this location.
diana cGrover was fantastic
Steven FIf I could think of anything that you're not doing, I would not be able to think of a single thing. That is totally awesome !!!
Hilry jWe paid for a dolly rental and didn't get it.
erick oVicky, you have no idea how much your kindness meant to me. I was in the depths of despair, grappling with the loss of a family member and the devastating news of another's cancer diagnosis. In the midst of this turmoil, I had to abandon everything and leave town to support my family, even if it meant sacrificing my job. Your understanding and willingness to help provided me with a glimmer of comfort during an incredibly dark period. When I finally found the courage to call and check on the storage, I learned that my belongings had been auctioned off. While this initially felt like another blow, it turned out to be a necessary step in my healing process. The items in that storage held so much pain. Remarkably, everything sold for more than the unit was worth, and my account balance is now zero. Vicky, thank you for being such a bright light in a dark time. Your compassion and support made an immense difference in my life.
OCTAVIOUS C | Expérience généraleEveryone in the front office was friendly and helpful. Even though there was a computer outage and auction at the time we came to pick up we were quickly taking care of, and everyone was helpful and cheerful.
Sarah BNothing, Pat & Grover are absolutely amazing and will be my go to for U-Haul request forever!
Rebecca Wamazing service. Grover holds down the fort very well.
kourtni jThe two men there seemed to be running a very smooth and customer focused operation. It was easy getting in and out. Would absolutely recommend this location!
Sean RWe have had storage at this Uhaul location for 20 + years. The staff have been excellent throighout - not having a single issue arise. The reason for that is the proactive staff. thank you
ISRAEL O | Expérience généraleNo improvements. Knowledge and very helpful staff
Noel BQuick service, cleaned my windshield on the way out! Fast return, emailed receipt. Explained everything in detail. This location at top of the list for future rental or storage service!
Mark JPossibly, better signage for outside the building. The building wasn't as visible as I thought it would be as it is nestled in a very busy area.
ALICE SWe first had reserved a truck and a space on Thursday. I forgot the date when we showed up they wouldn't let us in because they said corporate would not allow it because of the power outage previous. So we reschedule for the following week on Thursday with the card, and save the space and the truck rental. When we got there, the Space we reserved had been rented out to someone else and they only had one upstairs down the hallway with no truck access. We went ahead and ran the truck but found somewhere else that worked for us. It's too bad very bad experience.
john fPat and Vicki provide exceptional and excellent customer service.
Kimberlie SEveryone was always helpful and friendly when I stopped by. 10 out of 10.
Elsa M | Expérience généraleI had reserved a truck and as soon as I walked in the employee told me to go to to another uhaul cause he was booked and then he asked if I had registered online and I said yes. Anyways uhaul is to expensive I won't be using them again
Irene DExcellent service
EDGAR MAmazing friendly service
Pardeep SThis was so nice. There is nothing you all can do to improve.
Jennifer LMr. Grover was professional, helpful and very courteous. I appreciate his time and efforts.
RICHARD JThis is the second time I've rented from this location. The experience is always excellent … helpful, clean, efficient, and pleasant to deal with. I drove farther than I needed to this time just to rent from this location, and always will if I have a choice.
Andrew DWe have also rented vans and trucks… I will always recommend highly and use whenever I need to!!! Keep up the good work.
Dr M | Expérience généraleGreat experience - Pat was friendly and incredibly helpful - I will absolutely use U-haul at this location again
Patti HGrover was top notch and very friendly and willing to answer any questions. Very proactive on customer service
pardeep sGrover was really helpful and friendly. This was a seamless and easy experience.
Bradley WVery professional. Great customer service best location I have been to . They need a raise it's hard to find quality service like this thank you .
wendy YBetter service than I expected.
GLADYS SLexi provided amazing customer service. She went out of her way to assist us with our reservation. She was knowledgeable and thorough about operation of the truck and we had a fantastic experience with Lexi and this location. We will definitely recommend this U-Haul location to everyone.
Desiree CThe guy that runs that place is very professional . He is a great guy.
rodney bEasy and convenient
Daniel DFriendly and great customer service.
Kimberlie SVery helpful staff, went above and beyond and resolved issues created by the call in customer service
Crystal W | Premières impressionsGreat customer service and friendly staff. Will definitely come back again, the staff was super helpful and willing to give advice
Diego CReceived best customer service
Alex CGood representative
Andrew KNo help what so ever
Derrick SGreat staff!
Chukwudi U | Expérience généraleTop notch experience all around! Highly recommend and will definitely use again.
DEBRA SStaff was courteous and knowledgeable. Rental process was not difficult. Vehicle was clean and operated well. Staff endured I did not leave personal items in vehicle upon return. Final price was adjusted consis
Clarence DAll the employees were so nice and helpful and went above and beyond. Everything was a very smooth process. Would highly recommend !
Rebecca SVery helpful, brand new vehicle!!
Stanford BExcellent location, very friendly and efficient. 5 stars.
James EThe staff at the office were exceptionally accommodating, assisting me with everything after a 22-hour sleep deprivation. Initially, I thought I could manage with the smallest unit-like playing Tetris-but I've since upgraded. I've recommended their services to friends already. A heartfelt thanks for their outstanding support!
Darren C | Premières impressionsLove the employees thank you all for everything God bless u. Haul and family
MARGERITA P | Expérience généraleThe Staff was Awesome! A Great Easy process. Lexi was very helpful! Thanks again.
Stephen CThe the management is stellar and the Team specializes in great customer Service!!!
Lyncarlya S | Expérience généraleGrover is fantastic
jamie sThe manager was very attentive and helpful.
Alfrida JGrover and Vicki were excellent to work with! These are two people who know what they're doing - they know what to explain, how to do it quickly, how to keep you moving, and how to make sure nothing gets lost in the process! Would love to work with them again in the future! The equipment provided to me was practically brand new and a delight to use. All around excellent service, in knowledge, experience, product, and ease of check in and drop off!!!
Mikael VThe management and process to rent and to return was excellent.
Robert FNothing I can think of to improve. Everything was efficiently managed and the people were very friendly. Definitely takes the stress out of what can be a stressful experience of moving.
Andrew DEasy and the staff is so friendly
veronica t | Premières impressionsOne of the best in the city of Dallas
Cedric L | Expérience généralePat, Grover and the young lady who helped me that morning were all great. They were helpful and courteous.
CHARLES R | Premières impressionsI wish my unit had an interior light.
ROBERT C | Premières impressionsVey nice service and great employee
Stacy D | Premières impressionsI have been renting units from you guys for years. Customer service has always been great. Merci
Gerald H | Expérience généraleThe fact that there was a guy working out of the unit and there very early in the morning and through most of the morning most days was very uncomfortable for me a femaile. I didn't appreciate not feeling safe when I had to go there. I was told he was fine that he'd been there 10 years. I know times are tough so I don't begrude him doing what he has to do to get by but it wasn't a safe situation. I wouldn't recomment Building B for that reason.
DEBRA W | Expérience généraleNo problems!
Katherine M | Premières impressionsOwners and staff are very helpful.
BRAD M | Expérience généralePat was amazing! Very helpful!
OCTAVIOUS C | Premières impressionsnone everything was great!
MONIQUE M | Premières impressionsThe employees were great and I hope and pray they keep it up!!!!
SANDRA K | Premières impressionsi am a returning costumer due to the excellent service i received every time.
valentin m | Expérience généraleI've rented from you guys for years, and your staff and facilities have always been respectful and well maintained buildings
Gerald H | Premières impressionsThe staff and ownership are amazing.
Tracy E | Expérience généraleVery easy move in and the service rep, Grover was simply amazing! Very kind and helpful!
Mario W | Premières impressionsThe service was phenomenal and I am coming here again to get a truck! Thank you all
SIPHATHISILE D | Premières impressionsThe experience was greater than anticipated! Both the manager and Vickie were extremely helpful and friendly and efficient . Only place I would ever store my property
STEPHEN A | Expérience généraleAmazing service. Great people.
Tracy E | Premières impressionsThere was black mold that came in to my storage unit and caused 3 000 worth of damage to my stuff even though I got a climate controlled storage unit where this wasn’t supposed to happen.
Laurie C | Expérience généraleI believe there is a small water leak in the ceiling above A201. A few of my belongings had minor water damage/mold.
Giovanni G | Expérience généraleThe rise in monthly rent cost was the biggest influence in deciding to cancel my storage unit.
DANIEL P | Expérience généraleI didn't get my free month
Kimberley S | Premières impressionsWe ran into a huge problem after we rented the truck and the people were really nice and helpful
Michael W | Premières impressionsThank you U HAUL for the movers suggestion. The store investor managers great service. The storage unit was easy and clean. One suggestion. The man with the hat and band aide under his eye. Could be a little bit more friendly. I am new to Dallas. He was a little kurt. I am a 60 year old woman that is kind and soft spoken. I know he is working alone and is vey busy. Patience is key in customer service. Also,does he have to wear the hat so low. The first intro is a little scary. I worked with him twice. Maybe someone could help him with his appearance and presentation. Regards Thank you
Kathleen C | Expérience généraleI say keep up the good work. All my interactions have been positive!
Dr M | Premières impressionsStaff is fantastic!
joyce w | Expérience généraleI dealt with 3 different stores (one for pick up, one for drop off and another bc i got storage) - all super nice and helpful.
CARLA W | Premières impressionsI highly recommend uhaul to my friends and family members. Uhaul on Greenville has friendly staff they would always helped me.
Lorenza A | Expérience généraleStaff was so nice and helpful
YE K | Expérience généraleLove Pat, Vicki and Grover!!
JULIA D | Premières impressionsThe managers were professional and friendly. Very knowledgeable.
Karma S | Premières impressionsIt was clean
Shakira G | Premières impressionsmy storage unit is a stained on the ground and unappealing to the eye but the great service from the employee who helped me was over-the-top and i truly appreciate his help and thorough explanation of everything.
kendra k | Premières impressionsThe people here are very friendly and professional!
CHARMETRIC W | Expérience généraleGreat staff ! With wonderful costumer service
brianna w | Premières impressionsGreat service - Pat is friendly and very helpful.
TEXAS I | Expérience généraleI was blown away by the ease of moving in. They walked me through every detail. They made everything convenient as far as elevators in carts and consideration for other storage users. Merci.
Jason P | Premières impressionsThey only issues I have with storage unit is that they over book vehicles and you have to travel further then your destination to pick up moving van.
QUINNENIA W | Expérience généraleVicki and her staff went above and beyond to assist me. I would definitely recommend this uhaul to others.
shauntise s | Expérience généraleThey were always helpful and courteous. Great Customer Service and i never had a issue with them on any front
Susan W | Expérience généraleVery professional employees
MANUEL G | Expérience généraleThe facility is very well lit and maintained. I always felt safe going in and out of there. The staff was very helpful every time I needed anything from them.
KENNETH S | Expérience généralePersonnel at this location were always friendly, helpful, and professional. The facility was well maintained, clean, and always had carts readily available. Excellent customer service! Great job.
Lauren P | Expérience généraleRequested a refund
Dontaneisha B | Expérience généralePat and vikki were always very helpful and respectful
Patricia G | Expérience généraleStaff is very respectful and knowledgeable. Facility is clean and unobstructed.
Lane A | Premières impressionsMechanical issues were an occasional issue but nothing I couldn't deal with.
Susan S | Expérience générale