I had made a reservation online and when I arrived 20 mins early to pick up the truck, there were NO trucks. The guy at this first location, checked using my phone # and said my order reflected his was location was my preferred location, but never secured. I had requested self check in, provided and my credit card info and thought I had secured a truck. He told me this happens often as did the guy at the Greenwell Springs Road location. Seems your website needs to be revamped to avoid scenarios such as this! I had to back track over 10 miles to get the 2nd truck which also delayed my helpers already lined up as well as the person I was purchasing the furniture from.William P.
Customer Reviews for U-Haul Moving & Storage at Greenwell Springs Road
Pour nous contacter
Baton Rouge, LA 70814
(3/4 of a mile northeast of Airline Hwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 7h am à 5h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tara M.
Le client n'a pas laissé de commentaire.TAYLOR B. | Expérience générale
Le client n'a pas laissé de commentaire.Willard W.
Le client n'a pas laissé de commentaire.Bradley K.
They were very helpful I loved my serviceAleshaon H.
Dropped off after hoursDiane C.
Everything was good even the drop of location. All very professional.Robert B.
Unit was ready for pickup and service attendant was very professionalROLAND H.
Le client n'a pas laissé de commentaire.Dakari G. | Expérience générale
Le client n'a pas laissé de commentaire.Randal G. | Premières impressions
Le client n'a pas laissé de commentaire.Shawn K.
Human errorPatrick M. | Expérience générale
Le client n'a pas laissé de commentaire.Shanna C.
Le client n'a pas laissé de commentaire.Jack G. | Premières impressions
Le client n'a pas laissé de commentaire.Dominique E.
Le client n'a pas laissé de commentaire.Brandon H. | Premières impressions
I couldn't even get in..So that is Cancelled.i could not use that Location..That was A disappointment...I will never use that Location..So the Reservation is cancelled because I couldn't get in.I got no Service at allMARY W.
Le client n'a pas laissé de commentaire.JOE W. | Premières impressions
Le client n'a pas laissé de commentaire.abdalhakim S.
Le client n'a pas laissé de commentaire.STEVEN S.
My service was great my unit isn't exactly the size it is supposed to be due to the steel beam in the middle of the floor and the air-conditioned duck that is taking up a lot of space in it as well. I've rented U-Haul units before and they actually had an elevator so I was very surprised to see that it didn't have an elevator and the no lights. Not having proper lighting is not very convenient I need yall to work on that but the customer service was excellent!DEMETRICE D. | Premières impressions
Nothing the representative was helpful, kind and courteous ! A great asset!DEMETRICE D.
There's an older African American lady that works at the airline and Choctaw location. She has a very bad attitude and is very unprofessional. I no longer want to do business at that location. If she doesn't like her job she shouldn't work there.LAKEISHA F.
Le client n'a pas laissé de commentaire.SCOTT S.
Le client n'a pas laissé de commentaire.Cierra S.
No commentsBOBBIE S.
Le client n'a pas laissé de commentaire.PHYLICIA J.
I scheduled a location. The person was not there to give me the key. Then U-haul scheduled me to another location 12 miles away an hour and 15 minutes later but then found out it would be read for another 3 hours and 15 minutes later. I would of driven my estimated miles but drove an extra 25 miles which I paid for because U-haul screwed up my original reservation at my original location.john M.
Le client n'a pas laissé de commentaire.KAREN L.
Le client n'a pas laissé de commentaire.Dakari G. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa P.
Le client n'a pas laissé de commentaire.TIARA S.
Le client n'a pas laissé de commentaire.ROLAND H.
Le client n'a pas laissé de commentaire.LASHONDA B. | Online Move In
Le client n'a pas laissé de commentaire.RICHARD D.
Le client n'a pas laissé de commentaire.TYQUANTHA P.
Le client n'a pas laissé de commentaire.Mandy B.
Le client n'a pas laissé de commentaire.Nick T. | Premières impressions
Great rates. Dependable VehicleRONALD R.
Doing a whole lot better , keep up the great work!CYDNEY M.
Le client n'a pas laissé de commentaire.MARK F.
Le client n'a pas laissé de commentaire.Gerald T. | Expérience générale
Le client n'a pas laissé de commentaire.Andrea W. | Premières impressions
Le client n'a pas laissé de commentaire.Oniekia m. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia W.
Le client n'a pas laissé de commentaire.wanda c. | Expérience générale
The staff was amazing especially the two white guys ! Very helpful and respectful!TIRENE D. | Expérience générale
Le client n'a pas laissé de commentaire.Floyd B.
Le client n'a pas laissé de commentaire.JILL B.
Ross is awesome!MARY B. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa H.
Very nice man there! Very easy to deal with. I would recommend them if you needed to rent anythingJOEL H.
Le client n'a pas laissé de commentaire.MATTHEW O.
Ross was very helpful, the van was clean and well kept.BRANDON F.
Everything was great 👍 staff customer service was excellent, thank you all.Ida S. | Expérience générale
Le client n'a pas laissé de commentaire.EBONY G.
Le client n'a pas laissé de commentaire.BRIAN M.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.Benjamin S.
S.O.LARRY B. | Premières impressions
All these high rating are for the Baton Rouge Greenwell Springs location. The location in Slidell LA was Is very unprofessional rude Nash and refuse to honor u-haul's agreement or their contract. But here where I'm at Very professional courtesy and willing and eager to help to make sure that I was satisfied as Au haul customer I will come back to Baton Rouge Green Springs well area. The Slidell LA location gets zerooooo++++++ zero stars.DEWAYNE C. | Premières impressions
It wb nice to have a key remote for the van. Besides that, it was a very good experienceVENICE G.
Le client n'a pas laissé de commentaire.GALAL K.
Le client n'a pas laissé de commentaire.ROLAND H.
Le client n'a pas laissé de commentaire.CLARISSA C.
I left my galaxy 20 phone in van. Went back 30 minutes later, van there but no phone. Did the find my phone and it showed still at uhaul.DENNIS L.
My dissatisfaction is not with the location, but with the overall scheduling and pricing. I never can get a rental at the location that would be closest to me. This location was 22 miles from me. Why can't your main campus have trucks delivered to the customer's closest Uhaul location? I was charged for 45 miles in which 15-20 would of used. On my way home, I saw two different locations with the 10 footer trucks in their parking lot. Now explain to me why in the hell I had to drive WAY OUT MY WAY to pickup the rental?GINA S.
Le client n'a pas laissé de commentaire.Samuel E.
Le client n'a pas laissé de commentaire.bobby f. | Expérience générale
Le client n'a pas laissé de commentaire.Bridget B. | Expérience générale
they put wrong location on drop off spot almost had to pay more money already had spent 1100 on uhaul the workers need to get it together. everybody was friendly but not knowing the computer system i guessCANDIS B.
The office and attached restroom had a heavy oder of Marijuana everytime I have visited. My last visit I requested to rent a utility dolly for a one way trip. I got the dolly and paid cash. My order was not processed in the system as paid and was canceled the following day.justin s. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLES H.
Don't like second floor level. Too old for that and I have health problems.Dina T. | Premières impressions
Le client n'a pas laissé de commentaire.BYRON T.
Good customer service upon returnPRESTON W.
The Uhaul representative was very helpful and friendly. She represented herself and the company well.AMANDA P.
Le client n'a pas laissé de commentaire.chandra b. | Expérience générale
This has nothing to do with this location, but my overall experience with UHAUL. It was stressful and quite painful. I reserved a UHAUL truck almost a month before use. I was told that my reservation was cancelled THE MORNING I needed it (in fact I called UHAUL asking for help and then UHUAL said it was cancelled); I even called my UHAUL pick up place two-three days prior pickup to confirm everything (and they said it was all good). I called three different local locations, was on UHUAL text chat and UHAUL over phone--after almost 2 hours I was able to get another UHUAL. How can this be solved? Someone could have notified me at least a day or two before!HAMILTON C.
Le client n'a pas laissé de commentaire.SHIRLEY B.
/ vehicle smell / ride rough /LINDA G.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.Sage P. | Online Move In
Le client n'a pas laissé de commentaire.javionne W.
Le client n'a pas laissé de commentaire.Valeri L.
Le client n'a pas laissé de commentaire.DAWN F.
Tashara Boone provided EXCELLENT SERVICE and made me feel like a valued customer. The company should model their customer service for Tashara. She listened and was attentive to what I needed. THANK YOU!!!DEBRA R.
only issue my access card did not work when i returned to move items in the storage.Jennifer J. | Premières impressions
Tashara was very helpful, polite and professional.Blu R. | Premières impressions
No comment at this timeCAROLYN Q.
Initial reservation on Oniel Lane was not fulfilled. Employee very helpful in lining up vehicle on Greenwell Springs. Ladies at that locatdid excellent job.JOEL H.
Le client n'a pas laissé de commentaire.Sara C.
Le client n'a pas laissé de commentaire.RAQUAN H.
Le client n'a pas laissé de commentaire.BRYAN C.
Tasha is wonderful & extremely hard working. We came in from Houston a few days after hurricane Ida & she was getting everything handled, by herself, extremely fast and friendly!!! If I could I would give her 10 starsJessica G. | Premières impressions
Le client n'a pas laissé de commentaire.NEKEA F.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Tylor J. | Premières impressions
Le client n'a pas laissé de commentaire.STACY C.
Le client n'a pas laissé de commentaire.MeLinda S. | Expérience générale
Le client n'a pas laissé de commentaire.TRENECIA C. | Expérience générale
U-HAUL 8415 Greenwell Springs Road Baton Rouge, LA 70814 Ref: Tashara Boone To Whom It May Concern: It is with great pleasure that I write this letter of excellent customer service. As we go through the daily grind of business, now and then we are favored by exceptional service on the part of some workers; i.e., who gives to her job â€œthat something moreâ€ which the average worker never even thinks to give. Tashara Boone customer service was exceptional!!!! She has the ability to work naturally with enthusiasm, to plan ahead, to make every accomplishment only the beginning of another step forward, and to encourage other to make the most of their opportunities. All of this was noted when I visited the location 8415 Greenwell Springs Rd Baton Rouge LA 70814. She was very helpful and also making suggestions for our next storage needs by suggesting the College Box. Please let Ms. Boone know that she is truly an asset to your organization. Respectfully, Carla R. AndersonCARLA A.
Le client n'a pas laissé de commentaire.TANYA M.
Windshield wasn't clean. Bugs all on itJEFFREY K.
Everything was great!Shalacey W. | Online Move In
Overwhelmed May have been a one off my review shouldn't reflect on this Individual or location if you have other reviews you may addDAVID A.
Le client n'a pas laissé de commentaire.REGINALD B.
Le client n'a pas laissé de commentaire.VERONICA J.
The worker was very unhelpful and acted as if I should've knew what I was doing. She made me feel dumb for the few questions I had to ask. She also didn't give me the access card I needed which I didn't know of because she didn't do her job.Terrencia S. | Online Move In
The entire staff was amazing especially Karibbean and Tashara. The storage room and truck was clean and well maintained. I usually don't comment on reviews but the service I received from the staff was really awesome. It was a pleasure doing business at this location.Charlotte B. | Expérience générale
Le client n'a pas laissé de commentaire.Mike A.
Le client n'a pas laissé de commentaire.Fannie M. | Premières impressions
MAybe explain a little better about having to be at the location to turn in the vehicle Afterhours and the process of taking pictures because I had to come back and do that so I would not be charged $20 process feeLEROYAL W.
Nothing y'all did everything absolutely perfect!LAUREN B.
Le client n'a pas laissé de commentaire.Keonna D. | Premières impressions
Le client n'a pas laissé de commentaire.MARQUEZ W.
Le client n'a pas laissé de commentaire.Patrick R. | Premières impressions
Le client n'a pas laissé de commentaire.Alvin B.
The staff was very helpfulLOUIS S. | Premières impressions
I was very satisfiedMACHELLE B. | Premières impressions
When we originally rented the unit, the light inside the unit was out. We call this to the attention of the clerk renting us the unit. She said, she will have maintenance to repair the light. The light was never repaired, the light still was not working when we surrendered the unit. The second matter was the cockroaches in the unit. My husband sprayed the unit himself to stop the roaches from entering the unit. However, the rental rate was fair and the unit was useful for the time rented.Tony J. | Expérience générale
Le client n'a pas laissé de commentaire.Sheila S.
Le client n'a pas laissé de commentaire.QUEBIN R.
Le client n'a pas laissé de commentaire.Lakedria S. | Expérience générale
We'll be back !!PHYLLIS O.
Le client n'a pas laissé de commentaire.julia h. | Premières impressions
The location did not open on time. They did not have the 10ft truck I rented and said it was for someone else at 10am. I ended up renting a 6x9 open trailer for 1 day. The woman was rude and late at opening and at pick up. At drop off the office was not open at 4pm. 2 other customers were waiting there as well.LAURA B.
I didn't have any complaints so sure I would recommend uhaul to a friend and othersDAVID S.
See comments aboveAMOS T.
Staff was awful…as if I was bothering them. Everyone was there for personal issues not for uhaul customers. NO PROFESSIONAL ETIQUETTE!!!! Uhaul is good but staff gets an F. Sorry and thanksCornelius E. | Expérience générale
Add more staffRONALD M.
Both customer service reps I dealt with were friendly and engaging. Very nice experience.THOMAS R.
Le client n'a pas laissé de commentaire.jessica b. | Premières impressions
I had beyond a difficult time getting help from the UHaul corporate # that everyone calls. It said I could edit my order but I could not. It took 4 calls to local UHauls and it would send me into VRU hell. This location actually answered their phone. I would give this location high marks but UHaul service and website very low marksREE V.
My overall experience was great!LISA R.
Le client n'a pas laissé de commentaire.Christopher G.
Everything was smooth. no suggestionsPETER G.
great location and owner, agents always!Christopher G.
Le client n'a pas laissé de commentaire.Racheal B. | Premières impressions
Le client n'a pas laissé de commentaire.DOMINIQUE A.
Le client n'a pas laissé de commentaire.JORDAN M.
The grounds are clean. The store manager was well knowable about any question I had. The storage was clean and well kept. No complaints.Ashlee D. | Expérience générale
extremely hot in the unit , trash around the area .loved my sales person very nice I forgot her nameAKITA C. | Premières impressions
Le client n'a pas laissé de commentaire.Narasimha V. | Premières impressions
Le client n'a pas laissé de commentaire.Alisha D. | Expérience générale
Thank you for your serviceYolanda W. | Expérience générale
Le client n'a pas laissé de commentaire.reginald J. | Premières impressions
Le client n'a pas laissé de commentaire.Ashlee D. | Premières impressions
Nice clean and helpful people. Thanks for your servicealdreama j. | Expérience générale
Le client n'a pas laissé de commentaire.dayasha B. | Expérience générale
The external gate was not closed when I arrived, and when I returned much later that evening so the security is a little lax. This is why I give 4 rather than 5 stars. I was greeted kindly and helped with my storage space. The space itself was great for my needs, and it was clean.Cody W. | Premières impressions
The young man was very nice and polite I will definitely recommend this serviceHENRY R. | Premières impressions
Le client n'a pas laissé de commentaire.Reginald J. | Online Move In
Le client n'a pas laissé de commentaire.jermaine h. | Expérience générale
Le client n'a pas laissé de commentaire.Lenazira B. | Expérience générale
Le client n'a pas laissé de commentaire.ANTOINETTE H. | Premières impressions
Le client n'a pas laissé de commentaire.Pebbles K. | Expérience générale
I had a horrible more in experience and wrote a review about it, but no one followed up. Very disappointing.Tessa J. | Expérience générale
Le client n'a pas laissé de commentaire.adam g. | Expérience générale
The entire experience was nice. The front desk team member was very nice and very helpful. Definitely recommending to others.Conshedra A. | Premières impressions
Le client n'a pas laissé de commentaire.Letha A. | Expérience générale
Le client n'a pas laissé de commentaire.angela c. | Premières impressions
Le client n'a pas laissé de commentaire.angela w. | Premières impressions
Le client n'a pas laissé de commentaire.Michael H. | Expérience générale
Nice and knowledgeable staffkarryl d. | Premières impressions
Le client n'a pas laissé de commentaire.Ormonde M. | Premières impressions
They charge to muchTomas G. | Expérience générale
Amazing service and great staff!Christopher L. | Expérience générale
Le client n'a pas laissé de commentaire.Lillie G. | Premières impressions
Wonderful experience!!!!!!!CAROLYN B. | Expérience générale
The young man who assisted me was knowledgable and very helpful.He displayed great customer service.I forgot his but he was great.ivy m. | Premières impressions
Le client n'a pas laissé de commentaire.jill or john g. | Expérience générale
The staff was friendly, but not helpful at all. He was a new employee, so I understand him not knowing some things. Overall, I was very frustrated that the storage unit I had reserved wasn't available upon arrival. I'm not sure how that could happen. I'm also annoyed I had to pay more for another storage unit instead of being compensated, they could have at least price match with the original storage unit I had reserved. Also, I want to note that I called the day I was supposed to get my storage unit to make sure it was fine to come the next day and that it would still be available. So, it was surprise when I got there that it wasn't available, even though I double checked the day beforehand. The facility wasn't bad, and the young man working was very sweet. But, I'm disappointed with the process I went through.Tessa J. | Premières impressions
My trailer was stolen out the back and no one would help I spoke to the manager and nothing happened that's why I move to another companyPatrick G. | Expérience générale
The people that were working in the office were great.Victoria C. | Online Move In
Le client n'a pas laissé de commentaire.DEVAN C. | Premières impressions
The facility is too busy for only one employee. I had to wait over 30 minutes to be helped because the single employee was running around trying to help everyone and she had no help.Paula J. | Premières impressions
Le client n'a pas laissé de commentaire.Jessica J. | Expérience générale
Le client n'a pas laissé de commentaire.Inez J. | Expérience générale
She was rude. And very upset with me because online they said y'all had a climate control units for rent and when I got there she only gave me a regular storage and when I confronted her about it she got all the listed in crazy about itRoxanne R. | Expérience générale
No commentMICHELLE B. | Premières impressions
Made this part of the moving process quick and easy!Brian N. | Premières impressions
Due to no fault of UHaul’s own, I did not find the area safe as a whole but the UHaul facility and their staff were excellent.mckinzie h. | Expérience générale
Personnel amical.mckinzie h. | Premières impressions
Excellent each employee it's very polite and a very knowledgeable of the business all tens and very helpfulventrice c. | Premières impressions
Best experience overall.. I would recommend U-Haul to all my family and friends..Joann D. | Premières impressions
Well doneBrandon H. | Expérience générale
I made a reservation so the process was fast and easy. The representative was very polite.MONICA D. | Premières impressions
Great service, great location, and great assistanceChristopher L. | Premières impressions
S.O.Laura R. | Expérience générale
every thing was great the staff was real nice and sweetGermiyah P. | Expérience générale
The representative had a good personality and was clear.Carolyn P. | Premières impressions
Thank yall and when need storage first on my listMARY B. | Expérience générale
Everyone from the employees at the counter to the manager were incredibly friendly. Unfortunately my unit had a leak in it that ruined my coffee table, but that's not the locations fault.JAVIER S. | Expérience générale
Cynthia was VERY nice and helpfulDoris A. | Premières impressions
merciMelissa H. | Premières impressions
Cynthia was fantastic!!shay p. | Premières impressions
Everything was beautifulJerry R. | Expérience générale
Great service.. from day one..Danielle J. | Premières impressions
Very convenient check in return process. Thanks took advantage of the free month of storage in a climate controlled building.Douglas M. | Premières impressions
The reason for storage wasn't pleasant. But my experience with this facility was wonderful. Great customer service!Michael C. | Expérience générale
Your service were greatlinda g. | Premières impressions
I felt very safe and felt my stuff was in a safe and secure place.Michele S. | Expérience générale
I was totally shocked!! This place was AMAZING!! Nevada Randolph and Jerron Henry was very Professional and provided excellent customer service. I could not believe at how CLEAN the storage was.Michael C. | Premières impressions
ExcellentCassie S. | Premières impressions
The rates should be prorated. My items in my storage suffered a lot of damage from mildew and mold.angel w. | Expérience générale
Everyone has been extremely friendly and helpful.JAVIER S. | Premières impressions
I had no problems here. Excellent customer service and the facility was always clean and very well maintained.Nina L. | Expérience générale
I was very pleased with my experience with the service Thanks a bunch. Charles Terry.Charles T. | Expérience générale
They were amazing and helped me when needed. The storage was well lit and safe. It had 24 hour access. It was very clean.Dominique D. | Expérience générale
Thanks for everythingRodmoneka C. | Expérience générale
I have always use this storage and will continue in the future.Ashley J. | Expérience générale
place is in need of repairs.david g. | Expérience générale
Derek, Cynthia, Raven always friendly & helpful. Facility clean, indoor lighting terrific, on-site cart useful. Access secure, easy to navigate. Climate control kept everything in great shape.Thanks!!Scott B. | Expérience générale
The manager was excellent along with the workersJerrika J. | Expérience générale
Everything was great. My stuff stayed safe and i always had access. Staff was friendly and very helpful! Thanks again.Jherica J. | Expérience générale
Manager was always extremely helpful and friendly!Roger C. | Expérience générale
I have been with this storage facility for 2 years and i loved the staff and area my things were safe and i never had any problems. Thanks Green well Springs Uhaul!!Kaila H. | Expérience générale
My rep was very professional, skilled and patient. She made sure i had exactly what i needed.LASHAWNA B. | Réservation
worst experience with U-Haul in general. Staff on site was very professional and helpful. After a few weeks my unit was infested with ants. This has been my worst moving experience! I also have picsKelisia A. | Expérience générale
I had Ants and Spiders all over my things and my things wasn't in Storage Two week. The Movers and I had to fight ants and spiders. I need to file a Claim ASAP.lillie g. | Expérience générale
Great!MAXINE H. | Expérience générale
Great people always helpful.Michael P. | Expérience générale
My belongings had bugs and spiders eggs all over it, I didn't want to bring it home. Some I will discard.lindreka w. | Expérience générale
S.O.Jamelia J. | Expérience générale