Ross was very helpful, the van was clean and well kept.BRANDON F.
Customer Reviews for U-Haul Moving & Storage at Greenwell Springs Road
Pour nous contacter
Baton Rouge, LA 70814
(3/4 of a mile northeast of Airline Hwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 7h am à 5h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything was great 👍 staff customer service was excellent, thank you all.Ida S. | Expérience générale
Le client n'a pas laissé de commentaire.EBONY G.
Le client n'a pas laissé de commentaire.BRIAN M.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.Benjamin S.
S.O.LARRY B. | Premières impressions
All these high rating are for the Baton Rouge Greenwell Springs location. The location in Slidell LA was Is very unprofessional rude Nash and refuse to honor u-haul's agreement or their contract. But here where I'm at Very professional courtesy and willing and eager to help to make sure that I was satisfied as Au haul customer I will come back to Baton Rouge Green Springs well area. The Slidell LA location gets zerooooo++++++ zero stars.DEWAYNE C. | Premières impressions
It wb nice to have a key remote for the van. Besides that, it was a very good experienceVENICE G.
Le client n'a pas laissé de commentaire.GALAL K.
Le client n'a pas laissé de commentaire.ROLAND H.
Le client n'a pas laissé de commentaire.CLARISSA C.
I left my galaxy 20 phone in van. Went back 30 minutes later, van there but no phone. Did the find my phone and it showed still at uhaul.DENNIS L.
My dissatisfaction is not with the location, but with the overall scheduling and pricing. I never can get a rental at the location that would be closest to me. This location was 22 miles from me. Why can't your main campus have trucks delivered to the customer's closest Uhaul location? I was charged for 45 miles in which 15-20 would of used. On my way home, I saw two different locations with the 10 footer trucks in their parking lot. Now explain to me why in the hell I had to drive WAY OUT MY WAY to pickup the rental?GINA S.
Le client n'a pas laissé de commentaire.Samuel E.
Le client n'a pas laissé de commentaire.bobby f. | Expérience générale
Le client n'a pas laissé de commentaire.Bridget B. | Expérience générale
they put wrong location on drop off spot almost had to pay more money already had spent 1100 on uhaul the workers need to get it together. everybody was friendly but not knowing the computer system i guessCANDIS B.
The office and attached restroom had a heavy oder of Marijuana everytime I have visited. My last visit I requested to rent a utility dolly for a one way trip. I got the dolly and paid cash. My order was not processed in the system as paid and was canceled the following day.justin s. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLES H.
Don't like second floor level. Too old for that and I have health problems.Dina T. | Premières impressions
Le client n'a pas laissé de commentaire.BYRON T.
Good customer service upon returnPRESTON W.
The Uhaul representative was very helpful and friendly. She represented herself and the company well.AMANDA P.
Le client n'a pas laissé de commentaire.chandra b. | Expérience générale
This has nothing to do with this location, but my overall experience with UHAUL. It was stressful and quite painful. I reserved a UHAUL truck almost a month before use. I was told that my reservation was cancelled THE MORNING I needed it (in fact I called UHAUL asking for help and then UHUAL said it was cancelled); I even called my UHAUL pick up place two-three days prior pickup to confirm everything (and they said it was all good). I called three different local locations, was on UHUAL text chat and UHAUL over phone--after almost 2 hours I was able to get another UHUAL. How can this be solved? Someone could have notified me at least a day or two before!HAMILTON C.
Le client n'a pas laissé de commentaire.SHIRLEY B.
/ vehicle smell / ride rough /LINDA G.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.Sage P. | Online Move In
Le client n'a pas laissé de commentaire.javionne W.
Le client n'a pas laissé de commentaire.Valeri L.
Le client n'a pas laissé de commentaire.DAWN F.
Tashara Boone provided EXCELLENT SERVICE and made me feel like a valued customer. The company should model their customer service for Tashara. She listened and was attentive to what I needed. THANK YOU!!!DEBRA R.
only issue my access card did not work when i returned to move items in the storage.Jennifer J. | Premières impressions
Tashara was very helpful, polite and professional.Blu R. | Premières impressions
No comment at this timeCAROLYN Q.
Initial reservation on Oniel Lane was not fulfilled. Employee very helpful in lining up vehicle on Greenwell Springs. Ladies at that locatdid excellent job.JOEL H.
Le client n'a pas laissé de commentaire.Sara C.
Le client n'a pas laissé de commentaire.RAQUAN H.
Le client n'a pas laissé de commentaire.BRYAN C.
Tasha is wonderful & extremely hard working. We came in from Houston a few days after hurricane Ida & she was getting everything handled, by herself, extremely fast and friendly!!! If I could I would give her 10 starsJessica G. | Premières impressions
Le client n'a pas laissé de commentaire.NEKEA F.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Tylor J. | Premières impressions
Le client n'a pas laissé de commentaire.STACY C.
U-HAUL 8415 Greenwell Springs Road Baton Rouge, LA 70814 Ref: Tashara Boone To Whom It May Concern: It is with great pleasure that I write this letter of excellent customer service. As we go through the daily grind of business, now and then we are favored by exceptional service on the part of some workers; i.e., who gives to her job â€œthat something moreâ€ which the average worker never even thinks to give. Tashara Boone customer service was exceptional!!!! She has the ability to work naturally with enthusiasm, to plan ahead, to make every accomplishment only the beginning of another step forward, and to encourage other to make the most of their opportunities. All of this was noted when I visited the location 8415 Greenwell Springs Rd Baton Rouge LA 70814. She was very helpful and also making suggestions for our next storage needs by suggesting the College Box. Please let Ms. Boone know that she is truly an asset to your organization. Respectfully, Carla R. AndersonCARLA A.
Le client n'a pas laissé de commentaire.TANYA M.
Windshield wasn't clean. Bugs all on itJEFFREY K.
Everything was great!Shalacey W. | Online Move In
Overwhelmed May have been a one off my review shouldn't reflect on this Individual or location if you have other reviews you may addDAVID A.
Le client n'a pas laissé de commentaire.REGINALD B.
Le client n'a pas laissé de commentaire.VERONICA J.
Le client n'a pas laissé de commentaire.Mike A.
Le client n'a pas laissé de commentaire.Fannie M. | Premières impressions
MAybe explain a little better about having to be at the location to turn in the vehicle Afterhours and the process of taking pictures because I had to come back and do that so I would not be charged 20 $process feeLEROYAL W.
Nothing y'all did everything absolutely perfect!LAUREN B.
Le client n'a pas laissé de commentaire.MARQUEZ W.
Le client n'a pas laissé de commentaire.Patrick R. | Premières impressions
Le client n'a pas laissé de commentaire.Alvin B.
I was very satisfiedMACHELLE B. | Premières impressions
Le client n'a pas laissé de commentaire.Sheila S.
Le client n'a pas laissé de commentaire.QUEBIN R.
We'll be back !!PHYLLIS O.
The location did not open on time. They did not have the 10ft truck I rented and said it was for someone else at 10am. I ended up renting a 6x9 open trailer for 1 day. The woman was rude and late at opening and at pick up. At drop off the office was not open at 4pm. 2 other customers were waiting there as well.LAURA B.
I didn't have any complaints so sure I would recommend uhaul to a friend and othersDAVID S.
See comments aboveAMOS T.
Add more staffRONALD M.
Both customer service reps I dealt with were friendly and engaging. Very nice experience.THOMAS R.
Le client n'a pas laissé de commentaire.jessica b. | Premières impressions
I had beyond a difficult time getting help from the UHaul corporate # that everyone calls. It said I could edit my order but I could not. It took 4 calls to local UHauls and it would send me into VRU hell. This location actually answered their phone. I would give this location high marks but UHaul service and website very low marksREE V.
My overall experience was great!LISA R.
Le client n'a pas laissé de commentaire.Christopher G.
Everything was smooth. no suggestionsPETER G.
great location and owner, agents always!Christopher G.
Le client n'a pas laissé de commentaire.Racheal B. | Premières impressions
Le client n'a pas laissé de commentaire.DOMINIQUE A.
Le client n'a pas laissé de commentaire.JORDAN M.
extremely hot in the unit , trash around the area .loved my sales person very nice I forgot her nameAKITA C. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.RONALD B.
Le client n'a pas laissé de commentaire.DAIDRIAN T.
Le client n'a pas laissé de commentaire.JAMES F.
Be kind to all customers including the elderly customers that need a lot of assistance. The agents were nice to me when picking up my rental but seemed very frustrated with the customers in front of me who were older. The agents vented their frustration about those customers when the customers walked outside. Definitely would not want that kind of service given to my parents.CLAUDIA M.
Le client n'a pas laissé de commentaire.CHERYL M.
Le client n'a pas laissé de commentaire.TANASHA B.
Le client n'a pas laissé de commentaire.PAMELA L.
Le client n'a pas laissé de commentaire.QUEBIN R.
Le client n'a pas laissé de commentaire.THOMAS B.
My truck was reserved at another location but got moved to this one (not by me) but the boxes that I purchased still had to be picked up at a different location. There should be a way to transfer the entire order to the same locationBRANDON W.
Le client n'a pas laissé de commentaire.JADA J.
This location was wonderful, but my issue lies with my first location not putting the keys in the truck and forcing me to scramble to find another location by calling several people just to be transferred. Also, one of the customer service reps decided it was best to help me by hanging up. Again, this is about U-haul and their customer service and not at all about this location or the front desk person there.adam T.
Le client n'a pas laissé de commentaire.Wayne G.
1) We reserved a 15 foot and were not informed until a few hours before the pick up that no equipment was available until the next day and that it would be a 10 foot 2) the pick up time the next day was supposed to be 11:30 AM for the 10 foot, it was not available until after 1PM 3)customer service wait times are unacceptableVAN C.
The young man was very nice and polite I will definitely recommend this serviceHENRY R. | Premières impressions
Le client n'a pas laissé de commentaire.Jerion L.
Le client n'a pas laissé de commentaire.Raven M.
0. All was up to par So Far , so good. ThanksCHARLES C.
When I arrived the office door was locked. This was a storage facility and there was a sign on the door that said the manager was out on the property and would return in 15 minutes. The safety chains did not have the rubber pieces that keep them from coming disconnected. I had to take the rubber pieces off of another trailer sitting nearby. There is a huge U-Haul rental location less than 3 miles away (I actually went there first by mistake). Go to the larger U-Haul location and you will receive better/faster service and have a much more professional expierience.Robert P.
Super friendly and helpful! Great experience.Christopher D.
Le client n'a pas laissé de commentaire.LEWIS J.
Le client n'a pas laissé de commentaire.Patrick P.
Le client n'a pas laissé de commentaire.Thomas L.
Le client n'a pas laissé de commentaire.Ciera H.
Le client n'a pas laissé de commentaire.JOSEPH S.
Le client n'a pas laissé de commentaire.Anna C.
No comment regarding improvement! However the Manager on duty was excellent. She gave us 100 % of her attention despite being the only staffer in the location and having several customers walk in to seek services, I always rent from this location Because she is always so professional !JOYCE J.
Have no comments because I had no problems with this location.ROCHEE J.
Good customer service, entire interior should sanitized though it was sticky/ grimy.Elyssa W.
Le client n'a pas laissé de commentaire.beverly W.
Because they rude and when You make Reservations they never have your equipment readySIVY W.
Continue giving Excellent customer service.NAKETTA Y.
Le client n'a pas laissé de commentaire.JACALYN M.
Le client n'a pas laissé de commentaire.Jane A.
Pick up truck bed look like it was used to move wild game. Hair was in every corner and there was a piece a meat. Maybe it was just returned and I came to soon.STEVEN W.
Le client n'a pas laissé de commentaire.HEATHER E.
Le client n'a pas laissé de commentaire.Daniel L.
Nice and knowledgeable staffkarryl d. | Premières impressions
Le client n'a pas laissé de commentaire.Ormonde M. | Premières impressions
The facility is too busy for only one employee. I had to wait over 30 minutes to be helped because the single employee was running around trying to help everyone and she had no help.Paula J. | Premières impressions
Best experience overall.. I would recommend U-Haul to all my family and friends..Joann D. | Premières impressions
The representative had a good personality and was clear.Carolyn P. | Premières impressions
merciMelissa H. | Premières impressions
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