Customer Reviews for U-Haul Moving & Storage at Hammertown

Évaluation :

5

Great customer service love everyone in that location, very friendly and very supportive.

Évaluation :

5

Rien

Évaluation :

5

Great quick and easy experience. Hassle free. I took care of the truck. They took care of me.

Évaluation :

5

I appreciate the help when things got rocky U-Haul team helped me out

Évaluation :

5

To let customers know that someone will be with them as soon as they done.

Évaluation :

5

Oui

Évaluation :

5

Customer service was beyond my expectations. However, a $19,95 purchase for a local trip ended up being $80 dollars. Not as expected for the truck I received…it felt like it needed a tune up and the light was on in the dash board. Overall great staff experience.

Évaluation :

5

I struggled with the On-line pick-up process. I did not send my extra contact info to the app ahead of my pick-up. I thought I needed to do that at the time of the pick-up. So while I sent my wife's name and number, she did not get called to verify. I had to go to the clerk to have him finish the rental. That went smoothly. Perhaps better instructions on how to set up a contact person and when to do it would be helpful. Next time I will bring my passport or if it is clearly stated I will enter that info well before the pick-up date.

Évaluation :

5

I rented a trailer and it was economical and the staff. There was very helpful and the whole process was pretty good

Évaluation :

3

There was a huge mixup with my storage rental & my personal information & credit card being linked to another customer. This could have been disastrous for us both if it wasn't caught b/c I would have had access to their belongings & they would have had access to my credit card. The situation was fixed, but not without alot of wasted time because I was working & had to stop to address the matter

Évaluation :

5

ถูกใจมากเลยครับ ผมรักผู้ช่วยแล้ว ชื่อมลฤดีนะครับ สาวสวยน่ารัก

Évaluation :

4

The mobile check out took longer than expected I should've done regular check in. Good attempt but not ready yet. The truck was dusty and couldn't see out the windshield.

Évaluation :

5

When I arrived to pickup Truck was clean and ready for my road trip.

Évaluation :

5

Very helpful staff. Courteous and patient with me at my age (71) really greatful for their help.

Évaluation :

4

It would be helpful if someone would share where the vehicle number is when you're walking outside to look for your vehicle. And when we opened our vehicle, the backend had German cockroaches in it.

Évaluation :

5

Keep doing what you are doing

Évaluation :

5

Merci

Évaluation :

5

Rien

Évaluation :

5

N.D.

Évaluation :

4

Having equipment reserved, while the upgraded equipment was nice it was larger than we needed and there was no gas in it so we filled it up and only got $35 credit for the gas when we put $150 in it so rental cost $265

Évaluation :

5

Nothing all good👍

Évaluation :

4

They were great really I explained what I was told and she tired to fix it only think was the other location left her on hold for 20 minutes after being told it's a 5 minute wait. So told her it was fine I had other things I needed to do but they were all great at this location

Évaluation :

5

Very friendly staff.

Évaluation :

3

Picked up my Uhaul they asked how many miles I was going. I didn't know I had to add a diffrent drop off location, I did tell them I was Moving. So I had to pay an additional 250$ fee for "Wrongful drop off location". They need to ask if we are moving or going out of the city.

Évaluation :

1

Stop renting trucks that have been reserved.

Évaluation :

5

Customer service is top notch. Thank you you were a lifesaver

Évaluation :

5

Maintain status quo

Évaluation :

5

Customer service is great, easy to rent and drive off the lot. The pick up truck was just dirty, everything else was great.

Évaluation :

5

Very professional people and the equipment was clean and ready to go.

Évaluation :

5

Very good quality service

Évaluation :

4

Quick return nice staff

Évaluation :

5

Excellent service. No changes recommended

Évaluation :

5

The people were helpful and polite when picking up and dropping off equipment.

Évaluation :

5

Just keep up the good customer service.

Évaluation :

5

Had a wonderful experience here in California just really appreciate it thank you👍

Évaluation :

5

Tank you

Évaluation :

3

The individual at the front desk took too long with getting me my U-Haul. Secondly, I was on the app and was given 488 after taxes and that price changed to 530 something and I got annoyed that the person did that since I was trying to save money on the uhual. Next I'm pretty pissed off that the U-Haul door kept coming loose and the pressure of the cabin would get wonky especially in high wind areas . This was a nuisance and I didn't have time for this to get fixed on my drive down.

Évaluation :

3

Very slow service.

Évaluation :

5

I was supposed to pickup the trailer in Modesto where I live. At the last hour I received a call that I had to drive to Stockton to get it which was 30 minutes in the wrong direction. It was a huge inconvenience and added unneeded stress to our move.

Évaluation :

2

My husband and I rented a 10ft and we firmly believe the odometer is rigged. We drive it 30mi at the MOST and it said we went 90miles! Insane!

Évaluation :

3

Associates need to let us know what time they will be closing. The app to self check out took me over 30 min because it was not allowing the pictures required to upload

Évaluation :

1

They close early on the weekends

Évaluation :

5

Kind funny and friendly service with smile this location never disappoints me always fast and friendly

Évaluation :

5

The workers were nice and quick when I needed help. Awesome

Évaluation :

4

The facility was large and very nice. However, this was the first time I used this facility in my city. We typically rent a uhaul for our non profit every quarter or at least 4-5 times per year. I typically use a smaller location that is closer to our office. But because we were renting a larger truck, we had to use the other facility. I have always made our reservation online, and have never had any issue with payment. Our finance department would input our company credit card information online. I would always go to pick up the rental and our credit card payment is always on file. The rental always stayed in my name even though I was not always the driver. This has always been a very smooth process. This time, after making the reservation online; I received a phone call that we could have to pick up at the Tam O'Shanter location. When we arrived, they claimed they did not have our credit card on file. I had to pay out of pocket which was incredibly inconvenient as this was a $200+ charge. They then switched the entire reservation over to my co-worker's name since he was the driver. We had the rental for 24 hours so the next day, my co worker was unable to bring the rental back so I had to find a different co worker who could drive. I called UHaul to let them know that we were coming about 2 hours late as we had to find a new driver. They kept telling me that our original driver needed to be present as I was not any listed on the reservation even though I made the reservation and paid for it. They told me that if someone else dropped off the truck they may not be able to accept it unless the original driver approved it. The original driver was in a different city handling an emergency at another office location. I had to call him and wait for him to rush back from the other city just to drop it off. Very inconvenient!

Évaluation :

5

Continuing good customer service that ming don’t change

Évaluation :

4

Overall, it was a positive experience. I must say, however, the out the door price was considerably higher. &79, compared to the $53 I was quoted.

Évaluation :

5

Reason. Back to rent truck because my moms storage' are closed yesterday of limit time. Well. Jk

Évaluation :

3

I had a truck that sounded bad and It used a lot of gas ⛽️. I trade at this location all the time. I would like in the future just to get a better truck.

Évaluation :

5

Again the staff was very helpful help this unload the trailer and the car from the trailer highly recommend them

Évaluation :

5

Bien

Évaluation :

1

Van was left on E with zero miles to go. And I was told I'd get a credit of $25 if the truck was returned at 1/4 tank. When asking if they could put anything in it to make sure I wasn't stranded she said no that's why the credit is on there.

Évaluation :

1

I was charged for fuel even though I returned the truck with the same amount of fuel I received it in. I have yet to hear from the manager.

Évaluation :

1

I had such a bad experience with u haul, my truck went towed with my furniture and electronics one tv was cracked and finish I will never rent U-Haul again and not recommending bad maintenance on them

Évaluation :

5

No comment

Évaluation :

5

Nothing really to do customer service was great and pretty quick service .

Évaluation :

5

I didn't get his name but the young man who checked me out & also closed out my return, made everything easy. Much appreciated.

Évaluation :

5

The staff is awesome and efficient. They work very well together and make a great team.

Évaluation :

3

While the staff and facilities here are great, I have misgivings about suggesting a rental vehicle from this location. Today, I was rented a truck for a one way 400 mile trip that had a retread tire affixed in a steering position. This tire failed at freeway speed on the 99S fwy halfway into my trip nearly costing me my life. I would have said that I trusted uHaul equipment but that is no longer true. If there is someone on staff that makes decisions like these, please ask them if they would have put their loved one into such a situation. I'm sad because I've always trusted uHaul and furious that I almost lost my life moving someone else's stuff. Waiting on a narrow shoulder for help that came quickly was nerve wracking as there was very little room to stop. I was grateful they came and serviced the damage within 90 minutes. It was hot and I was severely dehydrated. Lastly, uHaul asked me to tow a car tow which we considered but am glad we said no..The day would have been Much worse.

Évaluation :

5

The manager and the two individuals at the counter were the best. Friendly, professional and knowledgeable. I could not have received better service - great to work with.

Évaluation :

5

 merci

Évaluation :

5

The U-Haul in California is much better than the U-Haul in New Mexico and Arizona

Évaluation :

5

I rented a unit for almost three years. Everyone was great.

Évaluation :

5

Jamie a man was very helpful Enjoyed working with him to solve a storage need i had for a month . Wardrobe boxes Too Gove Jamie a raise !!!! John was very helpful on our exit Made it so quick and hassle free The team members made this a pleasurable move Thanks again guys !!!! Steven Ross K

Évaluation :

5

Only one issue- first time I returned to put more stuff into our unit 328 - there was a second lock on the unit placed there by uhaul staff - still first month which had been paid - no one could explain why the lock was on there and it took 30 plus minutes to get someone to remove the lock

Évaluation :

4

Thanks

Évaluation :

4

I loved that my unit was a converted truck back.

Évaluation :

5

Merci

Évaluation :

2

I was off for the deal in line and I was calling said that they couldn’t honor that deal because it was the last storage when I talk to other U-Haul storage places they said they would have to honor it because I reserved it and they said no

Évaluation :

5

It served in its purpo

Évaluation :

4

Should have given a 5-star review but when booked this place it was given as a "one month free", and check in date of May 12. But at the last moment received a call saying it is not free, and either I started paying immediately from May 9 (though I do not need it till May 12), or lose it. It was too late to find a alternative one so have to do whatever I was told to do.

Évaluation :

5

Everyone has been quite helpful and made sure that I have what is needed.

Évaluation :

2

I had homes people living in the units around me and most of the times I went to access there was garbage all over. Also most times I went over the last couple years cars were always blocking the gate due to lack of parking. Although I will say the day I emptied my locker out and closed out the facility was the cleanest I have ever seen the grounds.

Évaluation :

1

My unit was always paid & within the short period I had my rental my lock was cut off & replaced on two different dates & I was never notified of these incidences and I had to find out on my own when I couldn't access my unit.

Évaluation :

5

I changed my storage move-in to 11/30/21. I am NOT pleased for the simple fact that my 1st month of storage was suppose to be free because I rented a u-haul for 1 way BUT I ended up having to pay for the 1st month

Évaluation :

5

None at this time.

Évaluation :

5

Nice and efficient workers. Very happy.

Évaluation :

3

The customer service and online services are very poor. The only reason why I still use U-hual self storage and truck rentals is because there are no other comparable convenient options that offer the same services. I have had so many problems with the quality off service at multiple locations the absolute worst was from the management at the Mid-city Fresno location and the manager Tish at your Lodi, CA on Cherokee Lane.

Évaluation :

5

Aucun

Évaluation :

5

The only thing that was not great was when the company system was down bcuz I was unable to haul anything without a moving truck.

Évaluation :

5

Todo estuvo muy bien excepto que saqué mis cosas el 19 de febrero y olvidé reportarlo a la oficina y me hicieron el cobro normal por la renta del espacio una vez más y se me reporte y aún estoy esperando respuesta para ver si me reembolsaran el dinero que se cobró de mi cuenta de banco sé que fue culpa mía por no haber avisado anteriormente lo siento mucho y espero poder resolver este problema muchas gracias

Évaluation :

5

Miscommunication between sales and the location about a free month using a storage space caused some difficulty and confusion that was completely unnecessary. I did not appreciate being put in the middle of a dispute between a local manager and uhaul corporate.

Évaluation :

5

Amazing team and company

Évaluation :

5

chris was friendly and very effiecent

Évaluation :

5

Great staff and facility.

Évaluation :

5

The manager here does an awesome job and it shows in the employee's.

Évaluation :

4

My access card wasn't working initially and the floor of my storage had a decent amount of dirt in it.

Évaluation :

5

Great service every time !!!!

Évaluation :

5

Not only was the Truck rental from Michigan to California convenient and Truck in great shape but making the drop off & ability to have a storage rental available in the same location made it such a carefree, less stress experience. Thanks again for Uhaul and its employees.

Évaluation :

5

I would like to mention a customer service lady that helped me out so munch in this experience her name is Tosha from Spokane U-Haul on 3rd she was just amazing and made my experience stress free

Évaluation :

5

Good customer service

Évaluation :

5

The GM was very helpful and accommodating.

Évaluation :

4

No comment

Évaluation :

4

It was not bad for price just need bigger more secure space

Évaluation :

5

Office personnel very helpful and freinly.

Évaluation :

1

Worst u haul service ever received. EXTREMELY long wait times and staff doesn't even seem to care that there's folks that have been waiting for service for 20-30 min.

Évaluation :

5

The staff members were always friendly, professional, and helpful. They definitely stood out above other UHAUL locations in Stockton because of their commitment to excellence. Keep up the good work!

Évaluation :

4

Customer service was great. Thank you

Évaluation :

5

Nice and helpful staff

Évaluation :

5

The manager was extremely Helmand nice

Évaluation :

4

I Appreciate all the assistance i recived and the way all those that i dealt with was so helpful and understanding to my situation would recomend your services to others May God Bless u all

Évaluation :

5

Bien

Évaluation :

4

I was not comfortable having to pound on the door to get access to the inside storage unit. Sometimes it took a while before anyone opened. Very inconvenient.

Évaluation :

5

We appreciated the convenience and helpfulness of the Hammertown U-Haul storage facility and staff.

Évaluation :

5

I don’t agree with I had to pay for a whole month even though my items were only in their 6 Days I should’ve been refunded for the day is not used because it was immediately rent it to someone else