Évaluations des clients U-Haul Moving & Storage at Harbor Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Harbor Blvd

Cote générale :

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TRISTAN T.
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Le client n'a pas laissé de commentaire.

MICHAEL J.
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Le client n'a pas laissé de commentaire.

Jeffrey F.
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Le client n'a pas laissé de commentaire.

Amanda C.
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The workers were absolutely rude and very short. Seemed very irritated we were there and weren't very helpful.

Shirley N.
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Le client n'a pas laissé de commentaire.

CRYSTAL K.
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Everything went smooth and great. We had a pick up at a different location and we were treated horribly and then to find out the problem was their end. Immediately made a new reservation and picked up from Harbor Blvd within minutes of leaving the gas station contracted uhaul place in Santa Ana. Thanks to this locations amazing friendly help and quick service, we were able to help my disabled family move. Thank you!

Alvaro R.
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It was a great experience. Thankbypibforbyour help Gabriel. We will definitely recommend youbto our friends.

nancy E.
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The Assistant supervisor Was amazing he has great customer service never made me feel like I was dumb. I am going through a divorce and the last thing I wanted to do was deal with someone rude and he was so kind to me it made me feel like I was going to be okay. Stress is real and with the way the world is now he went above and beyond to make me feel taken care of and he seemed like he liked his job verses just doing the motions of a job. Thank you for being kind!!!!!

STACY O.
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the truck was very dirty!!!!!! I was over charged

Blair G.
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Everything with smooth. Pickup truck rental and equipment was easy and convenient. The moving company was very efficient and fast. They arrived ahead and scheduled and completed ahead of schedule. Overall a satisfied customer.

HECTOR G.
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Le client n'a pas laissé de commentaire.

Leopoldo A.
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Le client n'a pas laissé de commentaire.

KAREN M.
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Staff was very knowledgeable and dedicated to customer service.

Hong N.
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Le client n'a pas laissé de commentaire.

Angela B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

chu T.
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Le client n'a pas laissé de commentaire.

Sonia S.
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Le client n'a pas laissé de commentaire.

Ali K.
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Service is great, and they're all very helpful. Whole process is super easy. Thanks guys!!

Patrick B.
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Le client n'a pas laissé de commentaire.

CURTIS W.
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Le client n'a pas laissé de commentaire.

Phyllis V.
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Gabriel is AMAZING!

Paul C.
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Good friendly service. Had to buy towing tongue sepetate from quoted price.

Michael M.
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You charged me 300 for 3 days false advertising

jacqueline M.
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Great customer service from Gabriel truck was ready on time and returning went very smooth. Would highly recommend this location.

Kyle S.
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Le client n'a pas laissé de commentaire.

JOHN S.
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Thank you to the representatives/Mgrs at Uhaul on harbor in Santa Ana, they were a great help and answered all my questions .

Karen A.
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Le client n'a pas laissé de commentaire.

Natanael P.
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Le client n'a pas laissé de commentaire.

Jae Yong O.
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Le client n'a pas laissé de commentaire.

GARY B.
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Le client n'a pas laissé de commentaire.

Melissa C.
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Very quick and pleasing experience.

teresa L.
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This was a nice big location and the cashier was a very nice young man

ALY A.
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Bad Customer service at harbor Santa Ana . Service technician lazy on the iPhone with a Lot attitude.Rip off customer. Did not explain contract very well. All of them need education improvement.

MARISA B.
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Le client n'a pas laissé de commentaire.

Matthew S.
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The GM was great. So was the girl behind the counter who answered my questions before hooking up the trailer. Give these people a raise because they're worth it!

JAMESPETER R.
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Le client n'a pas laissé de commentaire.

Thomas P.
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Le client n'a pas laissé de commentaire.

troy C.
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Le client n'a pas laissé de commentaire.

Lisa M.
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We had a great experience. Quick and friendly service. Thank you!

Fady F.
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Le client n'a pas laissé de commentaire.

CYRUS H.
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I had a reservation at another location, and when I arrived, I was informed that the truck had not been returned. There were not many trucks available, so it took them a while to locate another (smaller) truck for me. I lost 1.5 hours of time in the morning (on a day the heat was 103 degress out) and my crew was standing around at my house without a a truck to put things in. This is not a good situation for me to experience. Could your staff be more proactive with finding out about late returns to let the next people know that their request might not be fulfilled as promised?

Leann H.
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Le client n'a pas laissé de commentaire.

Andrew C.
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Le client n'a pas laissé de commentaire.

Farid Z.
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I took the truck and paid the amount needed. as I got to my destination, I noticed that back door of the truck was locked. I looked all over the truck for the key but didn't find it. I called the customer service and it took them 45 minutes to answer one simple question They send me to nearby Uhaul and they opened it. It took almost 2 hours to get back to my pick up place and had to drop off the truck 30 minutes late.

Tien L.
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Le client n'a pas laissé de commentaire.

khoi T.
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Le client n'a pas laissé de commentaire.

Ernesto S.
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When renting the trucks, please go over the paperwork with the customers. The employee just pulled up the truck and said "Take a picture of the dash so you can remember what the mileage and gas are." The gas shown on the paper did not match the gas on the truck, so I was charged extra when I returned the truck with the gas matching the original gauge and not the paper.

jesus C.
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Customer service was great, Only issue I have is that I was charged insurance fee of $10 I believe when I had told the guy I did not want him to add it. He then said he would fix it. As of now that hasn't been solved.

JAHANGIR M.
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They saw me pulled in but they did not bothered to come out and helping to check in. When I came in all 3 employees were chatting, I felt like I disrupt their conversation.

Joel M.
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Great service!

ART C.
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Le client n'a pas laissé de commentaire.

Mario M.
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The staff at this location on this date 8/28/2020 were exceptional. Fast, friendly and knowledgeable.

JUAN N.
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Le client n'a pas laissé de commentaire.

rosy O.
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Nothing

Angela B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

THANH T.
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Le client n'a pas laissé de commentaire.

Michael L.
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The manager, Gabriel, was extremely helpful. He suggested a different size trailer that turned out to be the perfect size for the move. 5 stars

PHILIP W.
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Le client n'a pas laissé de commentaire.

AN L.
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I booked my uhaul online and receive some extra miles as discount, but when I got to the counter, they said there was no extra miles added. I was surprised it was not on the contract as well. However I went to the website and directly clicked on that advertisement and show them. Jonathan agreed and modified my milage based on that ads. So far customer service is vey good. The car was clean but there was an empty water bottle behind the driver chair.

Nibal A.
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Also my experience at U-Haul Tustin California Was a horrible experience Rude staff and rude manager.

Roger R.
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Le client n'a pas laissé de commentaire.

Alberto G.
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Customer service over the phone is not very good, it takes between 15 and 25 minutes for someone to help you.

IVY N.
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Le client n'a pas laissé de commentaire.

James N.
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Le client n'a pas laissé de commentaire.

Kurt G.
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On line ok Chat ok Email ok Phone hold times suck Phone number in email for “local store” (to confirm “equipment availability” left me on hold for twenty minutes BEFORE flinging me to some call center in Arizona....

Kurtiss G.
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When I arrived to pick up my truck, the young lady who helped me was super friendly (I didn't get her name though. It was Saturday, August 15 at 8:00 am if that helps.) Anyways, she was very helpfully and was able to answer all my questions. When I dropped the truck off she helped me out again and same thing. Was a very enjoyable experience. Please thank her again for me.

ROGER K.
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Le client n'a pas laissé de commentaire.

MARTHA G.
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Le client n'a pas laissé de commentaire.

Tiiquana R.
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very friendly ..need to teach the ones at the pick up.lacation and customer service and being professional!!!

Edwin F.
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Owner very friendly and helpful to ensure a good and efficient experience

Yi-Ying C.
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excellent service!!

ALEXCIE S.
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David at this particular location was GREAT! Thank you for all your help, David!

JIM S.
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Le client n'a pas laissé de commentaire.

Rodney J.
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Thank You

Melquiades M.
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Le client n'a pas laissé de commentaire.

james B.
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nothing keep up the great customer service

Ramon P.
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Very friendly

Jennifer M.
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Le client n'a pas laissé de commentaire.

KHANH Chan T.
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Le client n'a pas laissé de commentaire.

Baxter C.
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Parking lines on the ground could be repainted in some spots, but most were clear.

Fangshu L.
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Le client n'a pas laissé de commentaire.

Carol D.
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Le client n'a pas laissé de commentaire.

Binh P.
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Le client n'a pas laissé de commentaire.

KYLE H.
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I had a great experience. I needed a little guidance as I had not towed a trailer behind my SUV before and the team helped me out. Super impressed.

Robert C.
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Your employees are professional and courteous.

Erian G.
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Very good service

Juan N.
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Le client n'a pas laissé de commentaire.

Jose C.
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Rude employees and lazy

RICHARD F.
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I cannot open the receipt sent to me, Mail me the receipt.

John P.
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You just can't improve Perfection. Respectfully

jesus J.
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Le client n'a pas laissé de commentaire.

Bryan M.
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Once we received the truck, everything was great. The employees at the Harbor location were working very hard and efficiently. There was a line out the door. They did a great job helping customers quickly and courteously. The issue was our reservation. We reserved a 26' truck online. Soon after making the reservation, we received a call that the Harbor location didn't have a truck, but we could go to Fairview. No problem. The morning of our reservation, we drove to Fairview. They didn't have a truck and told us to go to Harbor. Bummer since we drove by Harbor. We got the last 26' truck at Harbor store. The employee said our reservation was not confirmed. Not sure why?? We got lucky! The guy behind us in line, not so lucky.

Kyle T.
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The lock is not working. The metal hook doesn't fit in the hole.

michael T.
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check equipment that is ready for use. I had to sit in the heat for over an hour for the team to put tire straps on a auto transport. put vehicle on the equipment twice before they got it wright

Remon A.
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Le client n'a pas laissé de commentaire.

Rudy P.
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Le client n'a pas laissé de commentaire.

Quang D.
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Le client n'a pas laissé de commentaire.

Juan N.
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Le client n'a pas laissé de commentaire.

BRANDY A.
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Le client n'a pas laissé de commentaire.

SALVADOR C.
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Le client n'a pas laissé de commentaire.

Mark C.
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Le client n'a pas laissé de commentaire.

LOI L.
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None

Catrice K. | Expérience générale |
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The staff was always exceptional and always helpful.

Jalil M. | Premières impressions |
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I would like to thank (Candyse Hart) for the way she treated the customers and including myself, the professionalism she has was amazing to finish my storage reservation in few minutes. Thanks a lot

Melquan G. | Premières impressions |
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Fast & efficient. Got my storage unit setup with no fuss. The unit layout is better than most places. It's easy to get in & out of your spot w/out having to go thru a maze of hallways & corridors.

Daniel S. | Premières impressions |
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Gabriel was very kind, personable and exhibits great customer service!!!

Rosalinda G. | Premières impressions |
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Gabriel Velarde was most helpful, provided very clear explanations, and even willing to call other U-Haul locations for me. The storage unit itself was in very clean and good condition.

RICHARD D. | Expérience générale |
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Friendly and very helpful staff! Highly recommended!

Non reviews have been submitted for this location.

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