Customer Reviews for U-Haul Moving & Storage at Harbor Blvd

2 884 évaluations

822 S Harbor Bl   Santa Ana, CA 92704
(Coming down S Harbor Blvd enter first driveway passing AutoZone)

(714) 839-3220

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(714) 839-3220

822 S Harbor Bl
Santa Ana, CA 92704
(Coming down S Harbor Blvd enter first driveway passing AutoZone)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO V. 
Évaluation :
2

On line reservation did not work. My assigned pick up time did not account for the location hours, turned out my reservation was moved to another location without notification.

FRANCISCARL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEON M. 
Évaluation :
5

The staff were courteous and friendly and the service was fast.

SHIRLEY B. 
Évaluation :
5

Quick service

JOSE V. 
Évaluation :
5

Good services

SOFIA G. 
Évaluation :
5

I left a safety belt in the truck I rented on 10/9/21 Hopefully they have it thanks 714 925-9346 Peter

PETER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIAS R. 
Évaluation :
5

David was super friendly and accommodating.

Keane V. 
Évaluation :
5

Good services

SOFIA G. 
Évaluation :
5

Check the trucks engine. I thought I was being thrown and jolted by the front cab, I think somethings wrong with the transmission. But all and al the guys behind the counter were great! Thank you Uhaul!

Cynthia F. 
Évaluation :
1

1st of all I was in a rush, so I called the 800 number to find and reserved my trailer. I went there and no one was in the store. You can check the cameras when I came in and how long I was in there by myself. I kept knocking the back window to catch someone's attention, but no one came. So I finally went out side to the back, I saw a guy and I asked if someone can come help me? he replied "where?" I said in the front desk, so he just yelled out for the girl to come help me. Then when she came to help me. She said that she don't know how they can reserved one for me when she had a customer who reserved it yesterday and said let me find you another location. I'm super pissed. Then later upon checking she said oh never mind I got one for you. After doing everything inside, she said ok back your vehicle up and she'll hook me up, after hooking me up she said go in your car and turn signals on. Then come to find out the trailer was missing a brake light. so more waiting and more time wasted. Anyways this is the worst experience I have ever had with UHAUL. I hope I don't have to come back to this location ever again.

DON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL T. 
Évaluation :
5

Excellent service very happy and satisfied with the experience.

NELSON R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHELSEA C. 
Évaluation :
5

David was amazing!!!! He was so quick and friendly. Helping multiple people at once but so on top of everything. This must be one of the hardest working guys I have seen. U-haul is so lucky to have him on their team. Wow. I am so impressed! My husband and I who both are managers were just blown away with the way he knew exactly what he was doing and what was going on, directing who to go here and there. Very efficient.

ALEX R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER M. 
Évaluation :
2

Poor U-Haul experience. Customer service was bad too. Truck had 1 mile more than contract. When I told attendant he said to use my phone to take a picture of odometer and update online But my internet wasn't working. Your worker should've come to help. Thanks for stealing 1,38 $ from me. When I tried to check in truck after hours internet wasn't working so could not do it.

daniel C. 
Évaluation :
5

Everything was amazing. Everyone was helpful and kind

AMER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

Good services

SOFIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gisela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRINH T. 
Évaluation :
3

The side door fell off. The rubber on the rim of the door came off, too. Someone can get hurt. You should definitely fix the door before renting it out again. Other than that David was very nice and helpful.

KENNETH J. 
Évaluation :
5

Great service from the manager. Please clean the inside of the windshield of the van for the next driver. Otherwise, clean and low mileage cargo van was a pleasure to drive.

RICCO D. 
Évaluation :
5

The rep, Jerome was very kind and helpful.

Jacqueline E. 
Évaluation :
5

Excellent customer service.

MIGUEL G. 
Évaluation :
5

Thanks Cameron!

OSVALDO C. 
Évaluation :
2

I spent over an hour and a half on the phone waiting gor someone to answer. When I did talk to some one, I was transferred four times. The fourth one was right back to where I started, at customer service. The only uhaul employee who knew what they were doing was Ashley and was willing to stay with me. I made reservations for equipment that required me to travel from one city to another. Of course I had to pay for mileage. This is one inept screwed up operation. God forbid if I ever have to use uhaul again.

Ramon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AGUSTIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

olivia c.  |  Expérience générale 
Évaluation :
5

Honestly i was having an absolute awful day movin, and the peeps at this location really took care of me. 10000000/10 would reccomend

Samuel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tien N. 
Évaluation :
5

Very friendly hassle free service, will rent again.

SCOTT D. 
Évaluation :
5

I've used this location before. Staff has always been efficient and courteous.

KEVIN H. 
Évaluation :
5

No comments great service. Thank you

THOMAS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
5

Give good service

SOFIA G. 
Évaluation :
5

SomeTrucks need little fixing ;back door, too hard to open directions lights don't change automatic, etc

EUGENIO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE W. 
Évaluation :
5

The truck had a lot of mud behind the front tires like someone went off roading. I asked to reserve a regular hand truck and an appliance hand truck but he didn't have either one when I got there. He said it can be reserved but it is not necessarily on site. He did find a small one which helped but if you reserve something it should be there. Other than that the trucks always run well and make the trip easy. Cameron runs a good store. I always go there even though I live 30 miles away. Thanks Cameron.

ALAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry T. 
Évaluation :
5

So glad I found Uhaul for my moving needs. The U-Box was very nice and was delivered according to schedule. Thank you ! I will recommend and use your services in the future. Ana k

anna k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viet L. 
Évaluation :
5

All is good service

SOFIA G. 
Évaluation :
5

super efficient and pleasant experience

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC K. 
Évaluation :
5

Nothing Everything was perfect

JESUS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO S. 
Évaluation :
5

Great service.

Claudio P. 
Évaluation :
1

I'll have to check here when you have a confirmation number

Barbara J. 
Évaluation :
2

Overcharged and not clear information given on Extending time.

AUDREY ANN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiley R. 
Évaluation :
5

Nope! The gentleman here very helpful ( tatoo skeleton). The man took care business right at parking lot when I returned the van: so fast and effective…I couldn't say better than that! ( I forgot the name). Yes! I like this place a lot.

Quang V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAURICE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy Z. 
Évaluation :
5

Good smooth transaction. Employees were nice and knowledgeable.

Jerry E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rafael E. 
Évaluation :
1

De la calis de marde! J'ai réservé 3 mois d'avance poir le 1er juillet!!! Et quand j'arrive pour aller chercher le camion. Vous me répondez que vous ne l'avez pas! Enlever vos doigts de votre calis de cul pi essayer de travailler comme il le faut. Une compagnie extrêmement mal organisée.

Lisa B. 
Évaluation :
5

The use of third parties to answer the phone is ridiculous. I waited over 45 minutes on HOLD to ask a question in preparation for picking up the vehicle. In addition, the site for pick up was changed less than 24 hours before pick up.

RICHARD M. 
Évaluation :
1

I came to drop off the U-Haul with a buddy that helped me drop it off, he was walking around looking because he was soon planning to move himself and a WORKER was backing up and as my friend was crossing he didn't stop and kept honking the horn like crazy then got off the U-Haul and started coming at my buddy saying “do you not see I was honking at you” and as I was saying he doesn't speak English sorry he told me to “shut the fuck up” cause he wasn't talking to me and my buddy didn't know any English so all he was trying to say is that he had to stop and he started calling him a bitch and a pussy and said he would pop him in the face and the general manager was standing right there doing nothing and when I asked for his name the General Manager, said he'd handle it, he wasn't even telling the guy to back off. Never giving my money to this company again.

Pablo C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THUTRAM B. 
Évaluation :
3

Uhaul has become overpriced and under staffed. 500,00 $ for a 5x9 open trailer is unheard of. They are taking advantage of this pandemic. I couldn't even rent the trailer for only 3 days. They made me keep it for a week and pay 100,00 $ per day. Uhaul is disgusting!!!

James S. 
Évaluation :
4

David was awesome - Great guy!

DELBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL M. 
Évaluation :
3

Reserved moving blanks but non available when I arrived. Major hassle in coordinating alternatives. Dolly was ordered, confirmed on checkin, but not loaded in trailer requiring return trip to location. Dolly was then loaded, but rear door not properly latched so swing opened when pulling out.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel G. 
Évaluation :
1

All the time really poor service and dirty equipment and owner Poor customer service he feels like your are begging for vehicles to rent

LUIS G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly C. 
Évaluation :
5

Staff was extremely nice, helpful and professional!!!

Chad S. 
Évaluation :
5

Both packing and unpacking crews were excellent. we are 100 % satisfied.

Richard S. 
Évaluation :
4

Didn't have blankets available that I had requested at time of booking. Had to drive the truck to another location 3 miles away. Very inconvenient.

WILLIAM P. 
Évaluation :
5

Great customer service!

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE M. 
Évaluation :
3

Cameron took care of me and he is a good man but he was the only one there! There were 8 people waiting in line for a long time. You must get him some help.

RANDALL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamar L. 
Évaluation :
5

Put a lock on the gas tank. Over night someone got 10 gallons 1/4 tank of gas out of the truck Lost 1/4 tank of gasoline

Gabriela S. 
Évaluation :
2

Employees need to provide Better Customer Service.

MARIO M. 
Évaluation :
3

The staff was friendly and helpful

SHAKIL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
5

Desk staff at the S. Harbor location were courteous and helpful. The U-Haul phone support was also excellent: I dealt with 3 different agents and they all provided superlative service. The website was also easy to use and intuitive. After experiencing the three "channels": in-person, phone and web, I came away completely satisfied and impressed. Well done!

Peter B. 
Évaluation :
3

Make sure all the trailer lights work. Only had turn signals and brake lightsâ€"no tail lights.

Lester M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

XAVIER M. 
Évaluation :
2

Customer service was almost nonexistence. From checking in to returning the vehicle the rep was rude and not helpful. The location was far from the freeway. Depends on which way you coming from you may have to make a I turn to get to the store.

JAMES Y. 
Évaluation :
3

Equipment wasn't available after reservation was made

Mike S. 
Évaluation :
5

David, who served me, was a credit to U-haul. He is everything that a customer could want when renting a truck

Peter S. 
Évaluation :
5

As always excellent service!

NOEL R. 
Évaluation :
5

All the employees are the best at the Santa Ana location and they are super helpful! Merci.

Vanessa P.  |  Expérience générale 
Évaluation :
3

The wait to pick up a vehicle and trailer was too long despite I already made my reservation.

BRYAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS G. 
Évaluation :
2

My daughter payed for a month storage that was raken by someone else after a week. She was offered a pod that would cost more than the original storage unit and ended up with nothing.

MAXINE S.  |  Online Move In 
Évaluation :
5

General managers(Jamel Eddington7a to 3p and Miss Rosseta(3p to 7pm) were compassionate enough not to charge me for one extra day due to my daughter in law having chest pain (heart attack)Nice people-assets to the company.

DULCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adaline T.  |  Expérience générale 
Évaluation :
5

Best staff ever.

Carrie L R.  |  Expérience générale 
Évaluation :
5

Fast & efficient. Got my storage unit setup with no fuss. The unit layout is better than most places. It's easy to get in & out of your spot w/out having to go thru a maze of hallways & corridors.

Melquan G.  |  Premières impressions 
Évaluation :
5

Gabriel Velarde was most helpful, provided very clear explanations, and even willing to call other U-Haul locations for me. The storage unit itself was in very clean and good condition.

Rosalinda G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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