Évaluations des clients U-Haul Moving & Storage at Harry Hines Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Harry Hines Blvd

Cote générale :

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Cindy Ann H.
Évaluation :

None everything went smoothly. Meghan was very polite , professional and very helpful. Appreciate her amazing customer service skills.

VINCENT LAVELLE G.
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No parking. Slow & rude. Unprofessional called me sweetie & honey. Very unprofessional.

VERCA MAE M.
Évaluation :

Add additional parking for customers vehicles.

MICHAEL K.
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Person was rude and punishing. Seemed resentful about helping customers. Apparently called the police on another customer! The other office person was very nice but didn't get a chance to work with her much Wont use this location again if that person is still there. Unfortunate because this is a convenient location for me

GLINDA M.
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Le client n'a pas laissé de commentaire.

SU EUN K.
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Meghan is the best manager ever in Dallas area.

MATTHEW C.
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The location is a bit cramped and it was difficult to move the equipment in and out of the facility when there is a very large facility just down the road.

ANDREW DAVID M.
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Le client n'a pas laissé de commentaire.

WILLIAM D.
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Have everyone wear masks and make sure management know when there's a change in reservations. Took almost a hour to get the rental.

Patricia R.
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None

PEGGY C. | Expérience générale |
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Megan was friendly and accommodating

Marianne Alice R.
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Le client n'a pas laissé de commentaire.

RAY G.
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Le client n'a pas laissé de commentaire.

BRIAN KEITH L.
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General manager sold me the wrong hitch and ball I had to go back and get a different drop hitch to keep the trailer from dragging.

SHAWN S.
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Le client n'a pas laissé de commentaire.

HEPING D.
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Le client n'a pas laissé de commentaire.

BRYAN ROBERT J.
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Van was new, clean and ready as scheduled. Great service.

ABHILASH B.
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Le client n'a pas laissé de commentaire.

MARK VINCENT J.
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Scheduling and drop off was great. The representative was friendly, helpful and knowledgeable. The person I worked when when picking up the truck did not seem like she knew everything and she seemed to have an attitude.

TIFFANI G.
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No wait when I arrived, had plenty of supplies if needed. Employee was nice and respectful. Will use this location again if needed!!

KENNETH MACK JR S.
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Everything was great and very professional

STEPHEN R M.
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general manager is not a good customer service person

LESLIE B.
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When we got the truck to our house there was a combination lock on the door. I tried to call to get the combination but I was put on hold for ~15 mins so I hung up. I had to drive all the way back to the UHaul store to have them take the combination lock off

RAFAEL PORTILLO P.
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They didnt want to accept international driver licence, the actitude of the renter was super disappointing bad behavior

LAVETA H.
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The rep that assisted me was notably friendly, informative, and professional. Such a pleasure and he didn't prolong the transaction, as he had a sense of urgency and was to the point, which I appreciated as I had a sense of urgency myself lol. Maybe he just sensed it but either way, that was great customer service. Love that.

LAURENCE ANDREAS S.
Évaluation :

I think if a customer coming back before rental time charges should be revised and discounted to actual rental time. I mean you have the checkin time and return time why not reimburse the customer for bringing back your equipment in more than timely manner. Example I went over in expect miles and was charged but came back in 4 hrs instead of scheduled 8 hrs why not give a rebate for my speedy return? Location was fine Company policy sucks

THIAGO P.
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Le client n'a pas laissé de commentaire.

SHIRLEY ROSE L.
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Returns that are done before the close of business, should be done in person and not on the app. I did not find that easy to do. The sales lady was so helpful in getting me checked back in and I appreciated that more.

Jesse C.
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Meghan and Christian were amazing. Highly recommended

Chad R.
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Le client n'a pas laissé de commentaire.

CHARLES JOSEPH M.
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Nothing to improve. Fast, courteous and friendly. Great service.

LAWRENCE F.
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Le client n'a pas laissé de commentaire.

RAMON M.
Évaluation :

Add parking spaces for the customers

TRACEY C. | Expérience générale |
Évaluation :

This is a great facility. Staff are so helpful. Would highly recommend. Thanks for your assistance, professionalism and friendliness. Thank-you.

ABBY G.
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I thought the allotted miles were about 87 or so. I was told they would give me an extra 30 for free just in case, since I needed to take the truck back to my apartment, to canton, and then to the drop off location. In the end I had to pay extra because the original miles were only 50 something (it's 70 miles to canton!!) and the “free 30 miles”. It ended up not being enough...

ASAD YASIN A A.
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The lady/manger needs a lot of training and courses to know how to deal with customers and to fix any issues instead of making my experience one of my worse!!

GUNNAR WALTER G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CORNEL S.
Évaluation :

The manager at this location does not know how to deal with people. She called me at 8:23am screaming at me about a reservation she needs to fill with a truck that I rented. So she claims I cannot change the contract period. I must obey and return the rental ASAP or I go to jail. I'm going to make a complaint bc she crossed the line and doesn't stand for uhaul core values.

Paul E.
Évaluation :

The manager of this location just left a new hire by himself which he/she went off to a meeting. When we arrived to drop off the UHaul, the new hire was unsure how to give us a refund for a utility dolly so we had to stick around for a while waiting for his manager to respond. The manager never responded so we left not receiving the refund and just having to trust that the new hire and manager would process the refund later. Felt bad for the new hire because it wasn't his fault that his manager just left him out to dry without knowing what to do in unique situations like ours.

Aundria C.
Évaluation :

The gas mileage seemed to be a bit off. That would be my only improvement.

SIERRA MONET D.
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Le client n'a pas laissé de commentaire.

MARTIN V.
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Everything was great. Thanks Megan.

David A.
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Le client n'a pas laissé de commentaire.

Bryan Q.
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Le client n'a pas laissé de commentaire.

DORA VASQUEZ H.
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Le client n'a pas laissé de commentaire.

Deanna K.
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The online rental process was not smooth. I did all of pre-rental questions before arriving but still ran into a 20 minute delay after arriving and being asked to submit headshot and license. The complete verification process should be done online prior to arrival. It was extremely inconvenient to be standing outside in 95 degree weather trying to get verified after having spent time doing it online.

Christopher W. | Premières impressions |
Évaluation :

Meghan was there to check me into my storage facility. She was very professional, very helpful, and wanted to make certain I had a good experience. Overall, the facility was very well maintained, albeit cramped.

SHAYLA NICOLE P.
Évaluation :

Meghan and her team did an excellent job of providing same day, efficient service. I booked an appointment 2 hours prior to arriving and the truck and utilities were available, brand new and clean. The transaction was easy and seamless. Thank you for providing excellent customer service!

WARREN W.
Évaluation :

Le client n'a pas laissé de commentaire.

Adam P.
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The truck was due to be dropped off at 1:00 pm. I arrived at 12:58. The door was locked. The CLOSED sign said someone would be back by 12:40. I was there until roughly 1:25 and no one showed up. I was not familiar with the key drop off and online verification. As a result, though I was there before 1:00 pm and no employee was available, I was charged a one day late fee. This is unacceptable.

John K.
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This was my first time renting and the worker did not explain the payments/rental procedure well

WILLIAM F.
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Le client n'a pas laissé de commentaire.

Jeffrey M.
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Dropped off truck after hours. Location was well lit and instructions were clear.

REARICK P.
Évaluation :

Such a wonderful place to rent a u-haul from. Very accommodating and friendly service. I'd recommend to anyone looking to move or store items.

Stacy D.
Évaluation :

Very small parking area for truck rental or general use of services.

EDGAR P.
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Location was fine. The way we went about it to pickup was not.

HOWARD Y.
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The lady at the counter was a royal B! Not friendly. Entire time treated me like I was about to steal their truck. Give me a break. Will never use U-Haul again.

PORSCHA T.
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Over charged directly before closing. Was charged items I never used. And I cleaned the truck out and still got charged. I'll NEVER use Uhaul AGAIN ????

TORRY LAMONT DES W.
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Le client n'a pas laissé de commentaire.

BRYAN J.
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Le client n'a pas laissé de commentaire.

CATALINA HERRERA R.
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Very friendly. Informative. Had answers to all my questions.

David C.
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Make the "Clean and Maintained" separate questions.

CHARLES H.
Évaluation :

Meghan was extremely courteous and knowledgeable.

ORLANDO A.
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Le client n'a pas laissé de commentaire.

SRI SATYA G.
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Meghan was super helpful. 10/10

NATHANIEL E.
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Overall I was satisfied.

JAIME H.
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Meghan is always on top of it she is always a pleasure to deal w love her

James B.
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Le client n'a pas laissé de commentaire.

JOSEPHINE ESPINO G.
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Le client n'a pas laissé de commentaire.

Gail R.
Évaluation :

Have vehicle full of gas on pick up.

Robert M.
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Everything went great and I didn't have any problems. The staff is the best at this location. If I call with any concerns they always say it's not a problem. Thanks!

Jensy A.
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Le client n'a pas laissé de commentaire.

Corey K.
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Le client n'a pas laissé de commentaire.

Jeremy S.
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Le client n'a pas laissé de commentaire.

Jaime H.
Évaluation :

Excellent customer service from Meghan and her crew loved the truck it was clean and ran great

Jonathan O.
Évaluation :

Meghan was amazing. Everything went quick and professional. She made my moving experience perfect.

Martha B.
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Le client n'a pas laissé de commentaire.

Donal P.
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Le client n'a pas laissé de commentaire.

Jacquelynn B.
Évaluation :

Give Meghan a raise and hire her an assistant She's AWESOME at HER store. But her hours there.(:

David B.
Évaluation :

Don't rent vehicles with a empty gas tank. Don't rent vehicles with a lock on it..... since I can't load my belongings...... kinda defeats the purpose. These issues blew up my schedule.....

Vanetta J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kevin E.
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Le client n'a pas laissé de commentaire.

Arneasha T.
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Le client n'a pas laissé de commentaire.

Preston W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Clarence A.
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Le client n'a pas laissé de commentaire.

WILLIAM R. | Expérience générale |
Évaluation :

Too few staff. Had to wait a while to get taken care of

Linus S.
Évaluation :

Meghan's customer service was SUPERB. She made the process very simple and easy to understand.

Jeremias S. | Premières impressions |
Évaluation :

Very good customer service

Michelle M.
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Le client n'a pas laissé de commentaire.

john m. | Premières impressions |
Évaluation :

Managers were very friendly and knowledgeable. Property was clean and secure.

kiran G.
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Le client n'a pas laissé de commentaire.

Justin G.
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Le client n'a pas laissé de commentaire.

MELISSA J. | Expérience générale |
Évaluation :

Amber was very friendly, informative and efficient. She made cancelling my storage unit very easy and stress free!

nelson A.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer L.
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Le client n'a pas laissé de commentaire.

Marc K.
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I've rented from alot of different places and my one pet peeve is that the gas tank is no full when picking up the truck.IT SHOULD ALWAYS BE FULL! this way the customer never has to think how much gas do i need to put in

David R.
Évaluation :

The question should be, “would you recommend U-Haul to a friend”, and the answer is no. I will not use U-Haul again. They need to hire more humans to be available at the locations for customer service/assistance. Customers must check out, do walk around w app photos, check-in vehicles, take multiple photos of the mileage, fuel level, exterior, interior, etc. Uhaul rental has NO significant LIVE customer service, therefor no difference w bandago.com, Turo.com, Hyer.com, goshare.com. etc. Uhaul has pushed all their service off on the client, and is no more than a self-serve rental co w weak tech support. I would pay more for customer service vs self service. Bye.

Arturo M.
Évaluation :

Le client n'a pas laissé de commentaire.

Sourabh M.
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Le client n'a pas laissé de commentaire.

adam S.
Évaluation :

Le client n'a pas laissé de commentaire.

sydney h. | Expérience générale |
Évaluation :

The employees are excellent! I have experienced excellent customer service at this location until I met the new general manager Megan.She was very rude, aggressive, and condescending.She's not helpful

Carol D.
Évaluation :

More parking space

James S.
Évaluation :

Nikki is the best customer service employee I have ever encounted, hire like her!

Plinio R.
Évaluation :

Unlock the Truck. Engine in very poor condition. So dangerous the revolving gate in the back. Very complicated when the Truck is returning to the Garage. Process so long!

Douglas D.
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Le client n'a pas laissé de commentaire.

Jimmy J.
Évaluation :

Slow computer take forever

TAN P.
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Le client n'a pas laissé de commentaire.

Adedoyin A.
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Le client n'a pas laissé de commentaire.

Thanigaivel M.
Évaluation :

The cargo area was clean which is good. But the cabin was not clean. Wipers were bad, hard to see the road while raining, even mist. Biggest complaint is the vehicle is empty on gas (6 miles to empty). This is NOT acceptable. I picked up the vehicle in peak hours and 2 of the 3 gas stations are on the opposite side of my traffic. With the big vehicle I cannot do a u turn on small roads. Only gas station that was on my traffic had issues and everyone returned without getting any gas. Hardly made it to gas station with 1 mile to empty. Wasted 2 hours in this while my movers waiting in my place.

michael l. | Premières impressions |
Évaluation :

Had an issue with the previous renters not removing their lock. It was a mistake made by employee releasing unit before lock was removed but all is good now!

timmothy C.
Évaluation :

I used this vehicle to move a dirt bike and go get one from my cousins house to drop off at my new place and the vehicle broke down on me and I still haven't received the rest of the cash deposit I gave more have they called me back like they said they would either I've use u haul before and never had an issue like this

Cindy R.
Évaluation :

Le client n'a pas laissé de commentaire.

evester s. | Expérience générale |
Évaluation :

Thanks manager Mary for all your help.Mz.Sutton

Dongkwon C. | Expérience générale |
Évaluation :

I like this place.whenever I need storage, I want to use it.

Dongkwon C. | Premières impressions |
Évaluation :

You did good job.

Matthew S. | Premières impressions |
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good job

Miguel M. | Premières impressions |
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Good service

LUZ L. | Expérience générale |
Évaluation :

The entire staff was always so helpful and friendly. I'm going to miss them all (moved to another city). Hopefully the new group will be just as friendly and helpful as the wonderful group of guys.

jennifer h. | Premières impressions |
Évaluation :

Great customer service

Cheryl G. | Premières impressions |
Évaluation :

We love your Office manager was amazing and helping given good information. Now the location really is not good. But we know there’s been lots of break-ins and we’re a little worried about that.

Michael B. | Expérience générale |
Évaluation :

The unit was not clean when I rented it. The door was broke and I was told it would be fixed but it was not. I called and left messages. I never got a call back. I canceled the unit.

Gary S. | Expérience générale |
Évaluation :

I would make the perimeter fence more secure. Maybe add wire. Other than that. It was good

Monty T. | Expérience générale |
Évaluation :

thanks

PATRICIA C. | Expérience générale |
Évaluation :

Great staff and very friendly

Verla S. | Expérience générale |
Évaluation :

apparently only one person is working I went to office 3 times it was locked. Another time the door was locked & paperwork was being done & I wait & knocked 3x, 15 minutes later he answered. No good

Alison M. | Expérience générale |
Évaluation :

While the over facility was secure and well kept many of the units had doors that were old and did not keep the elements out. Ours wasdamaged and would not close properly. We were concerned.

wayne h. | Expérience générale |
Évaluation :

Forced to use circular keyed lock. Misplaced key, told I had to use a locksmith to open. Not allowed to cut the lock myself. Staff far from friendly. Will not use any uhaul storage again.

Non reviews have been submitted for this location.

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