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ROBERT GCustomer Reviews for U-Haul Moving & Storage at Hiawatha
Testimonials From Recent Customers
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It is good
ABDIKARIM APlease notify customer of an extra day charge if they are late. I was 1 hour late and got charged double.
Tarafina OThere was a crack pipe in the back of the truck also evidence of a fire, and the Dolly was broken
ANGELA NI have seven storage lockers rented in this facility on Hiawatha. I have never had a late payment and I do intend to continue using the facility. My complaint is with the maintenance of the automatic garage doors leading to the drive-in area. They are frequently broken and have at times remained open while the heat was running full blast during 0° weather. Additionally, the bathrooms are not clean.
MAREN J | Expérience généraleThe people were so nice. Nice big location to pull in confidently - latest tech so I can be sure I will not be taken for a ride with extra charges.
AMANDA LOverall great drop off and pick-up experience, very friendly team
BRIAN Gstaff greeted everyone upon the door opening, they were very customer service oriented and friendly inside and outside the building. Would use them again.
TYRONE CThe entry process was initially confusing but a staff person walked me through it and I like it over punching in nh numbers.
SHARON S | Premières impressionsThe attendant was rather vague about where to drop the trailer, and seemed uninterested.
LAWRENCE BSeatbelt didn’t work and I had to jump the truck after picking stuff up because it wouldn’t start
Josh CMake sure the vehicle is clean and perhaps don't give the most beat up high mileage truck to someone that is driving halfway across the country. It felt unsafe.
Michael SLike meeting with friends.
MICHAEL FI rented a cargo trailer to move to Grand Marais, Minnesota. Had a whole talk with the woman working there about Schroeder, MN as she had never heard of it as a drop off site. I move up to Grand Marais, arrive in Schroeder to drop off the trailer and the final paperwork had me returning the trailer to Minneapolis. The lady at the MPLS store had been quite nice to me, but now I'm feeling punked. How does the return location change from Schroeder to Minneapolis after that whole conversation...
Eric LThe link you send customers to take photos of the equipment doesn't work. It wouldn't let me take the photos and it just sat there saying loading. So I went in and talked to the person who had helped me and asked if she wanted to see the photos I had taken she said that I was good the link sometimes doesn't work. So I left. So I would recommend that you have your IT people look into your link to see if they can get that fixed.
CARL AManager was rude. In lied while time. Sold my storage unit hading me paying for 2 years knowing there was nothing in there.
jaquan w | Expérience généraleVery helpful, friendly staff. Trailer was in good road worthy shape. Put 1600 miles on it without any problems, pulled great. No improvement needed.
DAVID RI had terrible experience with this company overall. No direction was given. When I called the customer service hotline they were dismissive and rude, they also overcharge. Will never recommend.
ABDINASIR GI REALLy Enjoyed working with William Wiley, the Uhaul rep that handled my rental. William was awesome, and very helpful getting me the vehicle and gear I needed. Many thanks, Will! - Jeffrey K. Johnson, Minneapolis MN
JEFFREY JEverything was broken, dirty and not well kept. We ended up waiting almost a half hour just to rent a 10' U-Haul for 2 hours. Guy was nice but the system is dumb and needs two people at minimum.
ANDRE MMake customers return the vehicles with full tanks
WESTON HI never imagined that you provide storage services with such efficiency... There are many like you, but you are the best.
Imran S | Premières impressionsI want to share a that your employee Prechez A. is always great to work with. She remains immensely calms while dealing with lines of impatient customers who are all in a rush to get moving. When I recently rented a trailer from your location, she was the only person working, the other person scheduled had called in and quit at the beginning of her shift. Despite that, she worked efficiently and calmly to make sure everyone was taken care of.
JOEL LWould love more signage to be know where things are
PIPES MBest Uhaul location in mpls
Thomas FWhen I first came to the U-Haul the general manager was very rude he wasn’t helpful I booked a truck and he told us it’s been cancelled so he just hurried up and send us off so I had to book another U-Haul the guy was very nice and helpful he help us get a U-Haul
ShaQuasha MGreat customer service!
RENEE FThe staff are kind, helpful, and efficiently run a clean store. However, the company's shift to requiring insurance and the steep increases in per-mile costs have radically increased the price of even the cheapest rental vehicles. Fees and tax included, it would cost the same to pay a company a steep delivery fee, rather than do the moving work on one's own. Sure isn't how it used to be. I'll think long and hard before I consider renting another Uhaul.
FABIAN BI dropped off after hours so didn’t interact with any staff
Ellen PMy Uhaul was very dirty. I had to clean it as best as I could before I could load my items onto it. The cab smelled very heavily of patchouli and lightly of urine. I'm guessing the patchouli was meant to mask the urine but they combined in a pretty vile way, especially for crossing multiple states. The clothes I wore in the cab smelled like the Uhaul after I got to my new home. The padlock the attendant sold me did not fit my Uhaul, so I had to rush to an AutoZone at 9pm to lock up my stuff and wasted $14. Then the battery on the Uhaul died in front of my new home, thankfully after we had unloaded it. Glad I got the roadside assistance! All in all pretty negative experience.
REED RTerrible costumer service
JONAH VThe public restroom needs better upkeep.
Mary Y | Expérience généraleTank was empty. Cab was dirty.
GEORGE GI was given two keys, one for the truck and one for the padlock for the rear door. The padlock key was not for the padlock nor for anything else on the truck. I didn't realize this until I was far from where I rented, so I had to return to get a new key. I was compensated for miles driven but not for gas. No one told me about mobile after-hours checkout, and had I not seen the sign, I would have paid $20 extra. The saving grace of this place was the lone employee staffing the desk who was very responsive to a problem he did not create. I'll do my best not to go back if I can help it.
COLLIN AGreat staff! Excellent service. Easy pick-up and drop off. Will use again!
JOHN SMake sure the vehicle being rented is not blocked in, equipped with dollies quoted,and better maintained. The vehicle assigned at initial check-in was blocked in by other Uhaul trucks. I was fortunate that the location had just opened and was reassigned a new vehicle. That vehicle had a Tire Pressure Sensor dashlight on constantly, so I had to check the tires to be sure it was road-worthy. Further, if my pickup time has been before the location opened, I would not have had access to the vehicle, nor been able to pick up the dolly I'd rented. All of this delayed my move.
Jadin CGot charged for gas that i already put in n price was higher then said online
RAHEEM CThey charged me for extra gas when I already put in 5,04 gallons.
SHIRLEY BI did notice that the front chain appeared to have been repaired with some mismatched links that were smaller and rusting
JOSEPH SThe woman who got me set up in the morning was very helpful and nice. Merci.
GREGORY DBeautiful facility. Convenient hours. Would like more help from staff.
Thomas S | Expérience généraleTout était super! The customer service was great. I have NO complaints.
BERTA EThe location had several trucks and trailers and the employee was helpful, however, the equipment was FAULTY and DANGEROUS. We rented a trailer and didn't realize that the latch was broken and didn't keep the door closed until another driver told us at a stoplight! Luckily nothing fell out and no one got hurt but this could have ended very differently! We were able to buy zip ties to close it, but that seems unsafe too. This should NEVER HAVE HAPPENED. Doesn't U-Haul complete safety inspections!? Shameful.
Jennifer STout était super!
BERTA EI've rented from Uhaul 3 times in the last 3 months. Every other experience was excellent. First , my truck was boxed in and unable to be used. Then, the next truck had a check engine light on and looked like someone spilled a gallon of paint in the back. The next truck license plate didn't match up with the online checkout app and the radio and back brake light didn't work. When I went back in the office, he asked "what's wrong this time?" I was told not to use the online checkout app because he would have to check the license plates. Not a good experience and certainly would not recommend that location.
KEITH HThe employee who helped me (prechez, I think) was very kind and helpful despite being in what seemed to be a stressful situation as the only employee at a fairly busy location. Service could be improved by making sure that there are at least two employees available to help customers with their moving needs!
NAFTALIA RThe clerk was friendly and efficient. The unit we rented arrived while I was checked in, so there was little to no inspection done. Literally unhooked from the prior renter and hooked to our vehicle. Long term maintenance problem with tires, which were set at 60 lbs on 32 lbs max pressure tires, long enough to bald the center of the tires. I did not recognize this until after beginning our trip and called road assistance to replace the tires. The repair person stated this confusion between differing tire pressures is unfortunately not uncommon. For the tires to be as worn as they were, they were over inflated for thousands of miles prior to our trip.
DANIEL MThe service representative was friendly and helpful. Excellent service and a very nice facility!
GLEN BSolid customer service; would certainly use again.
MELISSA HI reserved a cargo van online. The ones with the higher ceilings. I was given a regular van. I assumed it had the same clearance. It wasn't until I got to my destination that I realized it did not have the same measurements. This spent an extra trip which cost me time and of course money since all the mileage is charged separately. I also paid for furniture pads and they were not in the van. I didn't notice that before we left the location. Note that the online check-in still requires you to go in to the office to get the key. You might have to go in twice if the supplemental materials you requested online, eg. furniture pads are not present.
Sarah HHighly disappointed that I wasn’t told how the security system works, I was supposed to scan in 3 different places and I only made 2 and was locked out!! I got it down now!!
Carrie A | Premières impressionsthere were items from the previous renter in the trailer when we picked it up. Also, they changed our pick up location the day before Rental that took me an hour round-trip to pick up instead of 15 minutes round-trip as previously planned.
JASON AThe long walk to my truck was unexpected, and it wasn't clear which was my rental once I got there. I got differing instructions about how to retrieve my extra items, and they were out of dollys by the time I returned so I had to come a third time. Everyone was really kind, but fixing these miscommunications would make future moves less stressful.
EMILY SVan was full of cat hair and grafitti on the outside of the truck all around the windows which made it difficult to see.
CIARRA LThe worker gave me the wrong number for storage that room is occupied. By the time i can change it the store was closed and they didn't wanna help me at all i want my money back
Aquonn W | Premières impressionsThe woman that helped us with the rental was GREAT!
NEDRA RWhy do online check in if it doesn't work? Got all checked in, put in my card info, my ID, etc, went to pick up my truck and had to spend excessive time waiting inside for someone to help me so they could essentially re-do the online check in. Huge waste of time and a huge nuisance to my day.
Trevor NThe truck was filled with cigarette smoke and ashes that was so bad they had to clean it before we left (which they did and were very nice about it). The guys working were really great. The truck just was disgusting.
Emily AIt would be wonderful customer service if an employee would walk me over to the entrance, the elevator, and the unit.
Thomas S | Premières impressionsEasy drop off. Trailer was excellent - sturdy, no problems in 1300 mile tow.
ANDREW CMy truck add 3/4, one foot tank of gas. I made staff, I wear. They said, no problem. When I brought the truck back, I completely filled it up. I made this staff aware that I filled up the tank,They say I will be reimbursed the difference,.looking at my email received doesn't appear to be so.
Alejandro MThe process was incredibly easy, the Van was so nice & clean, and i'll definitely rent & get my moving boxes from this facility in the future!
REBECCA SThe team on duty all had the same, great customer service orientation. It was a refreshing experience to be treated as a customer!
Wayne SAfter trouble with the trailer I contacted U- Haul to try to resolve the problem. Five times I called and each time I was told someone would return my call. Not once did anyone return my call. The service was terrible.
DAVID GStaff were quick to get me my rental truck, and return was frictionless.
SAMUEL DSince I got a smaller truck with a trailer, all they wanted from me was the trailer
TSENGUUN OGreat customer service!!
ANN AThe truck we were given had graffiti all over it, smelled like smoke, the steering wheel was coming apart, was dirty and had spill marks on the inside, check engine light was on. Customer service was great though.
Zakariah HI did not have any personnel help me
Nathan WI have a rattle and squeak now that was not there prior to installation. Trying to get it remedied.
samuel sThe professional office staff answered all my questions with good details. While driving a U-Haul Cargo Van, the only question I didn't ask was what to do when on toll roads? Whenever possible, I paid cash at toll booths. Sometimes I did not see a way to pay cash? U-Haul might ask if a customer is going to drive a few toll highways?
Gordon MThe Staff were friendly and helpful. The whole experience was great. The trailer I rented was just what I needed to move my son to his new place to live. Thank you to all the wonderful employees who helped along the way.
JOSEPH PStaff were professional and the van was clean and in great overall condition. Staff was helpful. Decent amount of graffiti paintings on vans (vandalism) but this didn't really affect how things went, just is a bit of an eye sore. I would use this location again and recommend to friends.
Kelsey Hthe lady that waited on me was very patient kind and taking care of business
BERNIECE MGood personal 👏 👌
FRANCISCO BLights where out , had to drive there and wait there an hour to pay my bill because my card was stolen , they didn’t wanna remove any late fees and where rude and very unprofessional
Jermar B | Premières impressionsOver the two month period that I used this storage unit at this location everything was great but there are some areas that need some work. While I recall the most excellent customer service I had seen from Prechez, I can't speak too well of several other experiences at this location, where the encounters were either off-putting or awkward. There was not a sense of urgency or interest, and it felt quite like I was bothering some of them or on the verge of being ignored when showing up. This was the experience every single time going into the office, except for the move-in and the close out visits. There is the matter the burglar alarm going off with painful frequency during the last two days that I was moving out. I have no idea how long that had been going on as I visited rarely, but it was quite painful to experience. I asked the door repair men who were there to fix the main storage entrance door, and they said it goes off with some regularity due to activities of the janitor or something to that effect. The close-out itself was smooth in the office, however. The gentleman there was courteous and professional. Were it not for these issues I would have given the same 5-star review I had given moving in. I missed seeing Prechez in the office, she is quite an asset to the front desk!
afshin n | Expérience généraleVery satisfied so far!
Richard K | Déménagement en ligneInstructions were not clear on how to access the unit - eventually had to go ask the front desk.
Molly S | Déménagement en ligneI think the two men that work at the office could do better with their customer service skills. The ladies were very pleasant, but the men can do better as far as customer service goes.
Kim G | Déménagement en ligneExactly what I needed.
Stephen V | Expérience généraleThe most superior U-Haul location I have ever seen, and better than any self-storage place I have ever seen, bar none. Prechez is marvelous.
afshin n | Premières impressionsVery tidy and secure. Good service in the office/muy limpio y seguro. La oficina da del mejor servicio
Anne R | Premières impressionsI had my things here for 5 months, it was cheap and convenient since the 1st month was free, if I know someone or i am ever in need ill come here .
Christian V | Expérience généraleI really appreciate you going above and beyond for help me. My husband and I have used your services a ton over the last few months and you and your staff have always been very helpful and friendly. Thank you again for helping me with that.
Alexandra Z | Expérience généraleThe price a bit up there for me. But yea it's a storage.
cheyenne e | Premières impressionsPrices are quite high and long term storage would not be an option at current rates in comparison to other facilities, but this facility is very clean. The temp control and loading bay were great for moving during the winter. I had difficulty understanding the check-in and check-out process to ensure I wasn't denied access on my next visit. By the time I finished unloading, I realized it was the disarm and arm panel. Phrasing could be aligned/cohesive with the rule board to ensure a better understanding of that process.
Aaron W | Premières impressionsOther than a couple of little miss haps with lockers that either had stuff in them or weren’t available everything else went absolutely smooth and in the end, they made sure that we had what we needed
LAURIE L | Premières impressionsThe unit was missing a disc lock but the person in the office let me take one.
Jake M | Déménagement en ligneFirst time storing items. Good experience. Hope to never have to store things again but if I do I won't be as concerned. These modern, heated indoor facilities are the BEST! The rental trucks were good, too!
SHELLEY A | Expérience généraleStaff was great, at a 7:00 a.m. start which really helped me. Truck was great, storage unit is surprisingly clean and secure. Ability to park inside while unloading, and the availability of carts, was terrific.
LARRY F | Premières impressionsThe bathrooms was not clean & every time I open my storage the alarm went off
Mariah H | Expérience généraleThe day we moved in, the person was very helpful and working alone. They were very pleasant and took the time to explain everything. The day we came back and rented the truck, not so much. I felt like the guy didn't want to be there. I asked for a specific truck, but received the wrong one. When I went back in, he told me I didn't ask for the correct truck, but would fix it, I guess out of the kindness of his heart. The day we returned the truck, the lady was busy on her phone and seemed annoyed that I interrupted her texting. The place is super clean and organized, with a lot of trucks.
Scott L | Expérience généraleYes the facility was clean and well maintained but there's no communication when you first sign up everything is automated and the expectations are not clear so for that reason I'm going to give it an average rating
Michelle V | Expérience généraleOnly one staff member present. They were very pleasant, but I can't help to think a bit more staff would help.
Scott L | Premières impressionsThe manager was very understanding and helpful, and the office staff were always efficient and knew how to help me when I had questions.
Linda H | Expérience généraleThe only issue was that it took multiple visits to the office to gain access to our unit. We reserved online and got an entry code and checked in at the office. However, the code did not work and we had to go back to the office. When we went back to the unit a week later the new access code and card did not work either. We had to go back into the office and do the whole rental process again.
Neil M | Expérience généraleConfusion over move out policy resulted in paying for unneeded space.
EVAN M | Expérience généraleGreat Experience!
Don W | Expérience généraleThey were very helpful
Jacqueline B | Premières impressionsAll the staff were kind and helpful!
Anthony P | Expérience généraleMiesha was kind, professional and completed the rental quickly.
Anthony V | Premières impressionsNa
Giovanni G | Premières impressionsI was at the facility for about an hour before we started moving anything. There was a customer in line ahead of me that reserved the truck but the uhaul employee couldn't find the key. That took a long time and there were no other employees to help me get checked in. Once I got checked in, the storage unit I was given was already taken. I had to walk back and get another one. It wasn't the employees fault any of this happened, she did everything she could in her control. But during a time like moving across the country and things can get stressful, this did add on to a bit of frustration.
Samantha J | Premières impressionsThe staff and facility here are a mess. People don't know how to register people for units, and when you pull in parked trucks for rent are blocking the loading area.
Amber H | Expérience généraleIncredibly clean and well maintained, secure yet easily accessible, and the indoor loading/unloading area made a huge difference in our ease of use. Will only use your facility, going forward!
Robert D | Expérience généraleThe facility is very nice and there is an indoor area to park while loading and unloading. Also. There is an elevator and carts to assist which storing items
Anthony P | Déménagement en ligneStaff were very friendly
Teman M | Premières impressionsMr. William Wiley and Ms. Pri are the utmost professionals! Merci.
Bev B | Premières impressionsThe reason I rated 'Average' is that the staff didn't ensure I received a security access card. Let me explain: we were among the first customers to move into our unit. The access system wasn't fully installed, so U-Haul gave us an access code instead of a card, which worked fine. However, once the access cards were ready for use, U-Haul forgot to notify us, causing confusion. According to U-Haul's system, I had moved out on May 28, 2024 (which I didn't authorize), with a $0 balance. Consequently, the staff removed our lock and replaced it, which prevented us from accessing our unit. We had to drive back home, 18 miles away. After calling the manager, he resolved the issue, and everything was fine. U-Haul's mistake was not giving our case special attention, knowing we would eventually need access to our storage unit. There was no phone call or email-NOT GOOD! On a positive note, the place is very clean, and we like the new security system. The customer service treated us very well.
Alan W | Premières impressionsI've used this location for storage and truck rental. No complaints - the people are always fantastic to work with. Super friendly and helpful. Will definitely be renting a truck from time to time from them and will recommend their storage facility.
Andrew D | Expérience généraleThe system completely missed my reservation for a unit on the 1st floor, and the staff had to give me a unit on the 5th floor along with the elevated rate I was forced to pay for the change. I also reserved a trailer that was not provided by this location, forcing me to go to Bloomington for a trailer that I would have had to pay twice as much for had I not canceled that reservation entirely. The U-Haul staff at both locations were great, answering all my questions promptly and professionally, but I cannot and will not recommend U-Haul as a whole. The convenience of your facilities and the kindness of your staff are no longer worth the deceptive, underhanded practices behind your business, and as soon as I move out of my unit, I will never be working with you again.
FIONA L | Premières impressionsArming situation was a bit hard to understand. Would be great to have a sign indicating the order of operations for both entry and departure. Also please address the alarm situation. It went off during my move-in and since the entry disarming procedure wasn't entirely straightforward I thought I had set it off!!
Andrew J | Premières impressionsEverything was well organized and the instructions were very clear and easy to navigate
Joshua D | Expérience généraleI rented a truck and a storage unit. Presha, made the experience a pleasant one.
David O | Premières impressionsNice and clean and secure.
Lindsay L | Déménagement en ligneThis new facility is wonderful-- with a secure garage to pull in to for unloading/loading, carts for your boxes and mattress, friendly staff.
Martha H | Premières impressionsWay too expensive and the hours suck. Thanks
CAMERON S | Expérience généraleGreat service vary kind and the place looks excellent
Lewis M | Premières impressions