Customer Reviews for U-Haul Moving & Storage at Holland Rd

Évaluation :

4

Drop off location was very professional. Pick up location an absolute disaster. No paperwork just price and keys. No explanation about anything.

Évaluation :

5

Great experience from start to finish.

Évaluation :

5

Great operators. Happy to go back.

Évaluation :

5

Thanks great service

Évaluation :

3

A little busy and kind of overwhelming but the young lady took my key and let me get on my way. Nice that it's so simple if there wasn't any trouble with the truck.

Évaluation :

5

More staff, can't remember her name. She was nice, fast, & reliable. She handled a store full by herself.

Évaluation :

3

The truck it's self was a piece of junk, the key got stuck several times the window were crank windows, and the brakes barely worked

Évaluation :

2

Consider fully operational equipment

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Thank you so much! Service was awesome!

Évaluation :

5

Great experience

Évaluation :

5

Great employees and customer service!

Évaluation :

4

Location didn't have the dolys that we reserved so we had to get them elsewhere.

Évaluation :

4

Keep up the well customer service.

Évaluation :

5

Excellent customer service! A+

Évaluation :

5

Great customer service. Great staff!!

Évaluation :

5

Easy and seamless move-in. Highly recommend!

Évaluation :

5

The Staff went above and beyond to help me keep 3 storage units. I am very pleased with their professionalism. They care so much and work diligently to satisfy the customers. The individual attention is given to Every single customer. This is by far the number 1 Uhaul storage facility in Suffolk.

Évaluation :

1

The storage container was dirty the unit was not secure at the top. anyone would be able to climb up and over into someone else's container if they wanted too. The side gate was left open with no security.

Évaluation :

5

Overall I am happy

Évaluation :

5

Staff was very friendly and informative! Merci.

Évaluation :

5

Efficient, helpful and friendly. Perfect!

Évaluation :

5

Very nice associate checked my truck in. Great customer service

Évaluation :

5

For the most part everyone was friendly, some employees were very slow but nice with it.

Évaluation :

5

I dealt with Corbin and his wife.Excellent customer service.WhenbI forgot my payment they were kindly enough to give me a courtesy call.And I thank them both

Évaluation :

5

Keep up good work!

Évaluation :

5

Always easy to rent here excellent people easy to find convenient location

Évaluation :

5

Excellent very friendly!!?!

Évaluation :

5

Customer service at the Suffolk Holland Road is excellent 👍

Évaluation :

5

An amazing company I refer all of my family and friends to these guys.I love the professionalism that they have 5/5

Évaluation :

3

I had two reservations for this location. There was no communication to me that one of the items I reserved was unavailable. I understand that things happen, I am less worried with that and more frustrated that it took me reaching out to learn of the problem. Additionally, the trailer that I was able to pick up from there was "dirty". There were "trash" pieces in the cargo area including electrical pigtail connectors and other minor debris. Nothing that impacted my use, but if we're insisting on things being clean for the next user, that was not the case when we picked it up.

Évaluation :

5

No additional comments at this time

Évaluation :

5

Rented here for nearly 3 years. No problems.

Évaluation :

5

The management of this UHaul goes beyond our expectations. They are consistently efficient and professional. They really make the customer feel secure dealing with UHaul

Évaluation :

5

1325 Holland Rd has a good team onsite - one that tries harder to take care of the customer. They have a good sense of fair and reasonable ... that's all most hardworking Americans want, demand. Well done, very well done!

Évaluation :

5

Manager was very helpful an went above an beyond to help me very friendly.

Évaluation :

5

the only thing I can think of is maybe not let cars park infront of the trucks. Had a tight squeez getting out of the lot.

Évaluation :

5

They were very helpful

Évaluation :

5

Dropped off after hours.

Évaluation :

1

Be on time! Tell the truth about why you are late instead of blaming a late delivery of the truck. Know where the truck is located instead of telling the customer it is at the back of the lot, instead of the front of the lot, up by the road.

Évaluation :

3

When ordering the uhaul, the allotted mileage amount was so small that I could not even see it. So when I dropped the uhaul off I was charged an extra $110 for miles. I had to search deep into the reservation to find the miles that were allowed. Please make it more viewable so that there are not surprise charges upon drop off.

Évaluation :

5

The person that helped me on Sunday was very helpful assist to be with hooking up the trailer. Tell me where to put it when I returned it yesterday. Great location real friendly service will be back again.

Évaluation :

5

The app is terrible. Freezes, won't reload, won't let you complete the reservation or turn in process but when you restart the app it shows that it's complete

Évaluation :

3

First, I would suggest that they do not add fees that you didn't check to have. I purchase the insurance and they tacked another $5 fee for Safetrip. Then you got to pay a $1 whether you want to or not for an environmental fee. That doesn't appear until check out. Also, I feel that they should least give you 5 miles to get back to your destination before charging mileage. The sneaky add-on fees and the extremely high rates for minute things can be overwhelming. Which I made sure I didn't get caught up in, yet I still got overcharged and over taxed. There are some very sneaky dishonest practices that your average consumer is not aware of or pays no attention to, that is earning this company massive amounts in dollars they did not obtain fairly. At least it made me consider buying my own pick. Personally, I will NEVER use this service again.,

Évaluation :

5

Never had issues. I will always use haul for my moves. The office staff was very polite and informative.

Évaluation :

5

The manager Corban,has excellent customer service.I definitely appreciate him.Just give him a raise..He is a hard working man

Évaluation :

5

Keep doing what you're doing!

Évaluation :

3

Personnel did not help to take trailer off the vehicle and made us use our truck to move the trailer in the back in between other trailers. We had to do their job and not helpful just stared and watched us.

Évaluation :

5

Always easy to rent here always quite being a powerful person

Évaluation :

2

U-Haul personal, Corban N. At Holland Ave was Unprofessional and Unwilling to assist. No customer service.

Évaluation :

5

😇

Évaluation :

5

Always a great experience always quick and easy to get in and out

Évaluation :

5

I was told I would receive a 5/8 for the price of the 4/8 due to a reservation issue but I was charged for the 5 / 8

Évaluation :

3

Quick and easy, rented the vehicle on my phone, picked the option for office pickup.

Évaluation :

4

Nice and well-kept storage facility. Good room to maneuver your vehicle and equipment around. There is a gate but I've never seen it closed, even after-hours. Seems like they are always under-staffed, but the folks are friendly and will help you whenever to get around. The biggest gripe with this location, there is a giant pothole in the middle of the entrance, very welcoming for an accident to happen and damage customer equipment.

Évaluation :

4

Rented here several times..no issues...last visit turned in truck, was stated by Mgr that he noticed we had rented before. Yes, I replied. Well, he said, we can no longer rent if you pay cash. Since when was that not available, I asked. He stated, Since I've been burned too many times. Hmmm..I have rented several times, without issues, so now I can no longer rent by paying cash...hmmm...no signs anywhere and when I checked out and paid ahead the day before with no problem, it turns into a problem when returning the vehicle. I'm confused but yall do what's best for you.

Évaluation :

4

Very nice and professional

Évaluation :

3

No comments at this time

Évaluation :

3

$20 charge for leaving my key in the lock box is outrageous

Évaluation :

5

Mrs. Kristina was very nice a friendly I will definitely recommend this U Haul store to anyone who anyone who needs their service.

Évaluation :

5

Very friendly and listened well! Fast service!

Évaluation :

5

Best experience ever! Helped me out of a sticky situation.

Évaluation :

5

Friendly and no problems Thank you

Évaluation :

2

Local facility was decent. Website was awful. Numerous problems making payments because even if you change billing info on the website, the address on file at the local facility was what is used as billing address. Even after info was changed on the website! Apparently company policy is only the local office can change your address. People use a storage facility when they move! Address information should be easier to update. I would never recommend Uhaul to anyone.

Évaluation :

5

The couple who managed the facility were extremely helpful and pleasant. I will recommend them to family and friends.

Évaluation :

5

Service excellent

Évaluation :

5

The staff at this location was excellent. They were extremely helpful and kind. I will definitely recommend this company to my family and friends.

Évaluation :

4

Thank you for your services

Évaluation :

2

Well the first time I tried to get in after hours I could not, because they never setup my password, thereforeIhsd to takea driveto fix the issue. Also I set up for automatic payments due to their advice and lo and behold it was never set up, therefore my first payment was charged a late fee. I had to call to make sure it was set up. I was told they would wave the late fee, but it was not

Évaluation :

1

Entrance to the units was always blocked with a large uhaul truck so always had to go around through the exit of the gates as the office staff was always unwilling to move the truck. Office always heavily smelled of Marijuana. One time I was there the man was upstairs screaming at someone, it could be heard fully what he was saying outside the building. Will never suggest this location ever. Makes me not ever want to rent from uhaul again.

Évaluation :

5

Jayden Kessock is very good at his job and always extremely helpful. I have been renting from this facility long enough to be co-owner and the management at the Suffolk branch is always a pleasure to work with. I would highly recommend this place and this manager.

Évaluation :

5

Easy to find, lots of storage units, good experience. Only complaints are the security gates were broken for the last two to three months and the entrance was blocked by trucks being returned on multiple visits to the unit. Hopefully they will fix this very soon.

Évaluation :

2

They seem to have a robust U-Haul truck rental business. That is great. However, these trucks are often parked blocking the entrance AND the exits. They assert that this is just the way it is and force customers wanting the use the storage facility to wait. This is a poor business practice and is fixable if they had the will to do so. Furthermore, they should be eager to move the vehicles instead of acting like they are being inconvenienced.

Évaluation :

3

Price is kinda high for such a small unit. The door was messed up and I was told I'd get a discount/credit for it. Never did. I think management changed right after I moved my things there. New office staff is friendly.

Évaluation :

3

Need more light at night

Évaluation :

5

Very friendly and professional

Évaluation :

2

Had to drive over an hour to pick up truck and all locations weren't convenient to drop off or pick up this was a complete nightmare rental. I had to change times on several occasions. I was told the drop off was Tuesday due to the inconvenience that wasn't true. My card was charged at the end for charges I didn't authorize nor agreed with due to the extra milage given wasn't shown on the check in computer at this location. This was an extremely difficult move considering all the equipment and locations weren't convenient to the address given. I also was told that $50 would be refunded to my card for the inconveniences that never took place either. A complete nightmare

Évaluation :

5

Peace, u-haul supplied what I needed a pick-up and a storage unit. One stop, Thank you. Stephen Smith

Évaluation :

1

I would not recommend the Suffolk facility to NO ONE!!!!

Évaluation :

5

5 star customer service. Extremely professional and pleasant every time I had an interaction with them. Would recommend to anyone looking for a storage facility.

Évaluation :

5

STAFF WAS PROFESSIONAL AND VERY HELPFUL. ACCOMADATED LAST MINUTE CHANGES WITH NO HASSLE, THANKS.

Évaluation :

3

The Male who assisted with securing and paying for the unit at the Holland Road, Suffolk location was very unprofessional and disrespectful to myself and other customers. Other than this workers, all other experiences and workers were excellent

Évaluation :

3

Something needs to be done about the rodents situation.

Évaluation :

1

I attempted to close the account three different times and the third time they said they closed the account and one month later said I accumulated late charges and that they were selling the empty unit. I refused to go through the hassle again and left it be but nothing of what I went through with u haul from renting equipment to renting a storage units from two different locations was simple or at all good. Never will go through this again, I'll do anything other than this anything.

Évaluation :

2

This Uhaul had identified a single unit available which I rented on the 25th but come to find out the unit was still occupied until the 1st of November. No other units available. This is extremely frustrating when you're moving from out of town with a rented trailer. There is no light or working power outlets. What storage facility doesn't carry bolt cutters?

Évaluation :

2

When I rented a trailer, as a storage rental customer, the woman working there was rude and unhelpful. She could or would not help attach the trailer to the hitch and was rude and snarky. I left the facility for a néw storage business because of the poor service. Most of the staff appears unfriendly and indifferent.

Évaluation :

5

Would love to have access 24 hours

Évaluation :

5

Excellent staff. Very friendly and helpful. I would definitely recommend them to anyone for moving services.

Évaluation :

5

Love it

Évaluation :

4

Storage was good . Staff were good especially about correcting their mistakes. For some reason a few times my card was said to not be on file which charged me a late fee but they corrected it. The only thing I dislike is whenever I call I never got an answer so I had to come up there which was ok because I lived near but it was just sad they don't answer the phone at all. Other then that great place and would recommend to any one

Évaluation :

1

Why is it every time you get a u haul from them you always owe money that you don't owe smh will not recommend them to no one then they want to get nasty with you like you did something wrong

Évaluation :

5

The storage unit was close to where we live and convenient for our use. The staff was friendly and knowledgeable. We would use this facility again if needed.

Évaluation :

5

When I first arrived, the storage was getting ready to close but Heather took the time to help me out. My code to enter the gated facility wasn't working and I had to call Heather to help again get me in with my two helpers. Anyway, I appreciate her for going out of the way to help me out especially when she had to come back after hours.

Évaluation :

3

First gave us a car carrier that was broken and when we returned it we had to go thirty miles away to pick up a different one. That carrier blew a tire in South Carolina and we had to sit on the shoulder of I95 for three hours until someone came and fixed it.

Évaluation :

1

They are unfair and wouldn't work wit u. I didn't have a job im on disability and they still wouldn't work with me for anything after my bf stopped paying it. I definitely give them a 0!!

Évaluation :

3

There was a lot of staff turnover and depending on who I dealt with determined my experience. Communication was often poor and created frustration. I would look elsewhere before using this location again.

Évaluation :

5

The lady at the storage helped me. It was at closing time but she did help me. Had problems using my code to open the gate to get in storage. Eventually she had to open it for me. I appreciate her helping me out.

Évaluation :

5

Great experience, friendly customer service, clean facility! Best I've encountered so far!

Évaluation :

5

Hospitality was down to earth a home away from home

Évaluation :

4

For as long as I rented the storage unit from Uhaul my prices continued to go up every year. Would have been more affordable if a small discount was given after being a long time customer.

Évaluation :

5

The staff are extremely friendly

Évaluation :

1

The staff have horrible attitudes and treat you like a felon if your a day late with a payment very unfriendly and I would not recommend this place to anyone