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KIRSTEN JCustomer Reviews for U-Haul Moving & Storage at Holland Rd
Testimonials From Recent Customers
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My experience was amazing! The Manager was very helpful and professional. I now have a storage with UHaul . I came to rent a truck, but out storage was available as well. I will tell other about my experience with Uhaul and refer someone who needs a truck rental or storage space.
CRYSTAL D | Premières impressionsMost companies when renting stuff use MIDNIGHT as the 24 hour time window....not 0800 to 0800, complete and udder crap. I was charged another $40+ dollars because I couldnt return at exactly 0800 again. This is not a good business model. I will go buy a trailer before using UHaul again.
ZACHARY DTrailer wiring was faulty causing no running lights. If it was touched the brake lights and turn signal stopped working. d ring was stuck in a concrete or mortar clump, sand in the front of the trailer.
DAMEN DGreat staff. Professional and friendly. Love this location.
MARLON CVery helpful, convenient to rent a unit and drop off the truck at the same location. Clean, supervised, staff very friendly. I needed to move quick from Richmond, VA to Suffolk, VA. Uhaul made that much easier, thank you.
AMY S | Premières impressionsService at this location was excellent. Mitzi from the regional office was amazing with scheduling, reservation, and then redoing our original reservation. Kristy and James at the pick-up site were also very helpful - they are a great team!
Gloria bI think that Corbin & Christina are great & they are wonderful workers & kind people!!!Lynne Beale
DIANA L | Expérience généraleMore help is needed so that they can assist customers both on site and on phone calls.
EDWIN NIf a customer requests a dolley please include it on the truck, this mishap impeded my move tremendously trying to lift a fridgedaire washer and dryer stackable, huge commercial Epson printer.
vessie BMrs. Christina and Mr. Corban were extremely amazing and helpful full and I’d recommend them to anyone that is looking for a truck or storage unit.
ILANDIA A | Expérience généraleI pulled up to see where I can go it was unorganized people with regular vehicles Was not in parking spots they was blocking people with returns I leave the truck running to go inside to see where I go. Two people at the desk one helping people and the other one not doing anything but bobbing his head to his music with his headphones on. Check the cameras don't have a reason to lie that's how it went at this locating
LOGAN CI had a great experience, thank you.
TUNISHA CNothing but good things. Keep doing what you do well good Customers Service... I will definitely recommend customers too your location ☺️
CURTIS WNothing needed.
DAWN JThanks Corban Nuber I appreciate you helping me!! He is a real great guy!!
ANGELALEE M | Expérience généraleKristina was great and I am so thankful for her help. She made the process smooth and was very articulate. I know if I would have had any issues (which I didn't!) that she would have helped in an instant. Her warm personality made what could have been a stressful day a breeze. The uhaul was clean, gassed up, and ready for use. She even helped me line up the mirrors to ensure I had a safe trip! Above and beyond care, truly. Merci.
VIOLET Knothing, all at 100 %
Glenn BThe worker was respectful, engaging, and helpful!
AL LMake sure the inside of the truck is looked at before letting customers use it. I understand it is mostly a "work truck" as it is used for moving stuff but there was a cigarette left half-smoked inside the cupholder and the whole inside of the truck smelled like it had been smoked in. The smell was disgusting. Not to mention the amount of dirt and crumbs on the seats.
BRYAN MOutstanding experience. Very friendly staff.
RONNIE JThe staff are friendly and helpful!!
WILLIAM LU-Haul in Suffolk, Virginia on the Holland Road location are exceptional at every single task that, needs to be done, have to be done, wants to be done, don't want to be done but do it because of the respectful, caring , helpful ways that flow deep within people that carry authority with friendly smiles that fills a person with joy when their having a bad day or an excellent day but I know everyday a new day and in due time it will, TELL!!!!!!!
Shannon C | Premières impressionsNot take advantage by trying to get more money. God, Have a one of teaching people a lesson. Doesn't matter if it's you losing your memory or you suffer before you leave this world. Be kind, Be honest and don't take advantage of people just because you can. When you know it's wrong. The $72 will be paid now ask yourself is this how you conduct business by over charging someone $172 for 1 day. When the uhaul was returned that same night. Y'all will lose more in the end. God. Bless!
Lisa PVery easy to find and navigate.
CHARLES KExcellent service and equipment.
Calvin SVery nice and helpful very clean thank you
DAVID RCustomer service was great, it was my first time renting and she explained everything to me in detail and even showed me the process up to returning it. However, the truck itself was kind of dangerous to drive due to the steering wheel not being aligned, you have to steer it most to the right to make it drive straight which was kind of off but everything else was great. Just throwing it here so it can be inspected or something.
FRANCESCA LThis staff made my rental easy. They were very knowledgeable and friendly. The truck I rented was very clean.
SYLVESTER CAucun
CHESTER LEverything was well pleased, they were busy in truck return but they contacted me and let me know that I was getting money refunded
CARLETTE DThe customer service in Suffolk Va was impeccable. They showed me how to hook and unhook the trailer, and they also gave e me written instructions as well. I would surely use them again.
EDWARD JThe customer service was excellent. The truck and trailer we rented were actually ready early for pick up (we arrived earlier than our scheduled reservation time). There was a safe lot for us to leave our personal car during our rental period. The only improvement I would recommend is to fix the large pothole in the driveway/lot. We will definitely use this location again if we need to rent a UHaul vehicle!
SANDRA LThanks for everything
Addie FS.O.
JEREMY RGreat service, quick, easy transaction. Gentleman hooked up the trailer for me, and unhooked it for me and pushed it half way across their parking lot when he realized I was having an issue backing it in. Thanks for a quick and easy move!
MICHAEL JEasy check in/checkout process.
cole m | Expérience généraleI reserved a truck in my area which was Chesapeake, instead I had to drive 29 miles out of the way to pick up in the deep of Suffolk. I really felt like I paid too much for U-Haul. Rate was 49 miles over what I traveled. Even the gentleman at the drop off location at my destination said it was higher than he had seen before. I really think there should be a credit back to customers in situations like this. Because if we go over quoted miles we definitely get charged.
RAMONA EThey always provide me with great service
David KEverything was as it should be.
Blake WThe staff at the Holland Road location are always professional and friendly. There are several Uhaul locations nearby but I change my requirements when possible so I can rent from this location.
CHARMAYNE BVery professional, friendly and knowledgeable
MAXINE HI had no issues with the service at the Holland Rd location. However, I initially reserved a 15' truck at Meadows Express, 31059 Smiths Ferry Rd, Franklin, VA. I received a phone call the following morning telling me there was no 15' truck available. I was told they did have a 20' truck available and the representative stated he would reserve that at the same cost as the 15'. I received email confirmation for both reservations. However, that night at 7pm--the night before my planned move--I received a call from another representative stating they only had a 26' truck available at that location. I asked how was a 20' reserved if they only had a 26'?? No possible answer. I agreed to the 26' truck due to being in need of a moving truck. Upon arriving at the site on 11/15 for pick up at 7:30am, I received a text stating some of my "equipment" was not available and it supplied a phone number to contact. I made contact at the number provided and was informed there was no way to access my truck via app, that I would have to wait until the store opened. At that I informed the rep that there was no way the 26' truck would fit at my townhouse complex and that all other sizes of trucks were sitting in the lot. I was informed they were all rented. The only option I had was to travel 40mins to Suffolk to pick up a truck at the Holland Rd location. It was a very frustrating experience overall. It put me behind in my moving and held up the movers I had. Is there any way that you can update the app to only show what is available at each location???
Elizabeth TI have nothing but positive feedback to give regarding my experience at the facility with the representative who helped during pick up and the cleanliness of the truck. This was my first time driving a U-Haul truck and it was scary. Probably because I had never driven one. Lol. But I appreciate all of the help from the team at the office and will refer everyone I know to go to this facility for moving needs!
ADRIAN HNo improvement needed, A+ overall rating for this location, excellent customer service
WENDELL MGreat staff! Knowledgable, helpful, friendly, fast. So on top of things that its amazing.
MARLON JI felt like the staff needs more help! It was great customer service, but it seemed like the staff was overwhelmed! Please hire help if able!!
KATELIN BJUST KEEP DOING WHAT YOU ARE DOING. THANK YOU
PHILLYS KCreated a reservation and purchased their daily insurance online. After providing a license, I was handed keys to their pickup truck and out the door in about 15 minutes. No issues with performance. The flatbed was a little hard to clean out, but I believe that's my inexperience more than a truck problem. The only inconvenience was trying to scan the QR code for the "Mobile Return" after 7:00pm. It doesn't work, luckily a nice employee came out and assured me it'd be ok. It was! I would rent from here again!
Isaac BVan was clean enough, I guess. The windows were really dirty we had to stop early on to clean them. Looked like white dog or cat hair in seats.
MICHAEL DKeep smiling!
Edward DExcellent service à la clientèle.
BARNEY EThe whole UHaul team did a great job, we had a situation when we arrived at original location that equipment was not returned by previous renter and there was no other vehicle available there. One call and it was all taken care of and within one hour we were at this location and given excellent 20ft vehicle and extra time and miles to cover our inconvenience. This location was totally professional service oriented and super helpful.
William KBetter customer service. The guy (white guy, bald head, with tattoos) wasn't very personable. He seemed like I was bothering him the whole time. Then when I was leaving after my pickup I said "Thank you" and his response was "umm hmm". No smiling or eye contact the interaction.
TERRELL DCustomer service was outstanding.
REGAN HTry to be more helpful, give real customer service. Piss poor service all around... Do better!!!... or lower fee's!!!
King MI selected a location that was closer to my final destination for the drop off and mid move I received a text to drop off the trailer at a location that was further away. Once we dropped the trailer off at the location that the text from uhaul instructed us to I was charged an additional $45 for additional miles. Why I uhaul? I would have never drove to that location to racking up miles but you had me think that I had too. So unprofessional and trashy.
TANYA SEverything was great. The fella that runs the place is great. Hard working and helpful and friendly.
Luke W | Expérience généraleMerci.
ANGELA L | Expérience généraleGate is and has been broken for well over a year. Hole entire length of road at exit. Meanwhile , two monthly rate increases.
Greg K | Expérience généraleThank you for all of your help Christina!
Jessica T | Déménagement en ligneDoors on units need to have a tighter seal. When it rains it going under the door into the unit. Every time I turn around the price of the unit was going up without explanations. But other than that it was a great experience being with U-Haul. Always access to the unit
lamonte J | Expérience généraleThe manager and staff are always so helpful. Listening and solving my needs.
SYLVIA K | Premières impressionsI have not had this storage since May so why is it saying check out June 18!
MONTOYA B | Expérience généraleThe paths between buildings are tight for a large truck.
Angela L | Premières impressionsChristina & Corbin were extremely helpful & friendly
RICHARD P | Premières impressionsStaff very friendly, courteous and knowledgeable! They are unlike any other U-Haul Staff I've ever encountered! Very understanding and willing to work with the customer. Never had an issue with my personal belongings being stored there, I trust them totally! Facility ALWAYS clean. This place is #1 period.
Cynthia W | Premières impressionsCorban was amazing!!! Helped me out with all my questions and pointed me to the right unit and trailer I needed! Also aided my with setting up my Upack for my move!! Awesome guy! Merci!
NATHAN M | Premières impressionsAs usual the overall experience was great and the staff was awesome
MONICA P | Expérience généraleAll good except the 26 ft truck. I have had several uhaul trucks over the years. This one was the most uncomfortable, hardest riding, CONSTANTLY bouncing vehicle I have ever been in. I am just thankful I only had a short distance to go. It would have been impossible to have traveled a long distance. I say again-IMPOSSIBLE!!!!!!!
Don S | Premières impressionsStaff was great. I had an unusual circumstance and they helped me with it. I cannot thank them enough!!
Sheilah S | Expérience généraleCorban is a very friendly and customer oriented employee.....the site is very clean and very well-maintained! My first impression of the office was a clean smell. I clean houses for a living and was very impressed!
deanna b | Premières impressionsThanks great service
Loretta J | Expérience généraleEasy and seamless move-in. Highly recommend!
MICHELLEAYESHA F | Premières impressionsThe Staff went above and beyond to help me keep 3 storage units. I am very pleased with their professionalism. They care so much and work diligently to satisfy the customers. The individual attention is given to Every single customer. This is by far the number 1 Uhaul storage facility in Suffolk.
Cynthia W | Expérience généraleThe storage container was dirty the unit was not secure at the top. anyone would be able to climb up and over into someone else's container if they wanted too. The side gate was left open with no security.
Lori G | Expérience généraleOverall I am happy
MONICA P | Premières impressionsFor the most part everyone was friendly, some employees were very slow but nice with it.
Lolethia J | Expérience généraleI dealt with Corbin and his wife.Excellent customer service.WhenbI forgot my payment they were kindly enough to give me a courtesy call.And I thank them both
angela c | Expérience généraleAn amazing company I refer all of my family and friends to these guys.I love the professionalism that they have 5/5
Demetrius C | Expérience généraleRented here for nearly 3 years. No problems.
Vernon H | Expérience généraleThe management of this UHaul goes beyond our expectations. They are consistently efficient and professional. They really make the customer feel secure dealing with UHaul
LANNIE C | Expérience généraleManager was very helpful an went above an beyond to help me very friendly.
Brandy M | Premières impressionsNice and well-kept storage facility. Good room to maneuver your vehicle and equipment around. There is a gate but I've never seen it closed, even after-hours. Seems like they are always under-staffed, but the folks are friendly and will help you whenever to get around. The biggest gripe with this location, there is a giant pothole in the middle of the entrance, very welcoming for an accident to happen and damage customer equipment.
CHALMER T | Expérience généraleNo comments at this time
DEBRA L | Expérience généraleBest experience ever! Helped me out of a sticky situation.
Akia S | Déménagement en ligneFriendly and no problems Thank you
LELANDWAYDE J | Premières impressionsLocal facility was decent. Website was awful. Numerous problems making payments because even if you change billing info on the website, the address on file at the local facility was what is used as billing address. Even after info was changed on the website! Apparently company policy is only the local office can change your address. People use a storage facility when they move! Address information should be easier to update. I would never recommend Uhaul to anyone.
Sam M | Expérience généraleThe couple who managed the facility were extremely helpful and pleasant. I will recommend them to family and friends.
Sharon K | Expérience généraleService excellent
Jesse B | Premières impressionsThe staff at this location was excellent. They were extremely helpful and kind. I will definitely recommend this company to my family and friends.
Sharon K | Premières impressionsThank you for your services
IRIS R | Expérience généraleWell the first time I tried to get in after hours I could not, because they never setup my password, thereforeIhsd to takea driveto fix the issue. Also I set up for automatic payments due to their advice and lo and behold it was never set up, therefore my first payment was charged a late fee. I had to call to make sure it was set up. I was told they would wave the late fee, but it was not
Tonja H | Expérience généraleEntrance to the units was always blocked with a large uhaul truck so always had to go around through the exit of the gates as the office staff was always unwilling to move the truck. Office always heavily smelled of Marijuana. One time I was there the man was upstairs screaming at someone, it could be heard fully what he was saying outside the building. Will never suggest this location ever. Makes me not ever want to rent from uhaul again.
Amanda W | Expérience généraleJayden Kessock is very good at his job and always extremely helpful. I have been renting from this facility long enough to be co-owner and the management at the Suffolk branch is always a pleasure to work with. I would highly recommend this place and this manager.
RACHEL S | Premières impressionsEasy to find, lots of storage units, good experience. Only complaints are the security gates were broken for the last two to three months and the entrance was blocked by trucks being returned on multiple visits to the unit. Hopefully they will fix this very soon.
Mary R | Expérience généraleThey seem to have a robust U-Haul truck rental business. That is great. However, these trucks are often parked blocking the entrance AND the exits. They assert that this is just the way it is and force customers wanting the use the storage facility to wait. This is a poor business practice and is fixable if they had the will to do so. Furthermore, they should be eager to move the vehicles instead of acting like they are being inconvenienced.
Teresa H | Premières impressionsPrice is kinda high for such a small unit. The door was messed up and I was told I'd get a discount/credit for it. Never did. I think management changed right after I moved my things there. New office staff is friendly.
Krista G | Expérience généraleNeed more light at night
Margret J | Expérience généraleVery friendly and professional
Sharren D | Premières impressionsHad to drive over an hour to pick up truck and all locations weren't convenient to drop off or pick up this was a complete nightmare rental. I had to change times on several occasions. I was told the drop off was Tuesday due to the inconvenience that wasn't true. My card was charged at the end for charges I didn't authorize nor agreed with due to the extra milage given wasn't shown on the check in computer at this location. This was an extremely difficult move considering all the equipment and locations weren't convenient to the address given. I also was told that $50 would be refunded to my card for the inconveniences that never took place either. A complete nightmare
Stephanie W | Premières impressionsPeace, u-haul supplied what I needed a pick-up and a storage unit. One stop, Thank you. Stephen Smith
STEPHENCOLUMBUS S | Premières impressionsI would not recommend the Suffolk facility to NO ONE!!!!
Wayne T | Expérience générale5 star customer service. Extremely professional and pleasant every time I had an interaction with them. Would recommend to anyone looking for a storage facility.
Caroline P | Expérience généraleSTAFF WAS PROFESSIONAL AND VERY HELPFUL. ACCOMADATED LAST MINUTE CHANGES WITH NO HASSLE, THANKS.
WILLIAM S | Expérience généraleThe Male who assisted with securing and paying for the unit at the Holland Road, Suffolk location was very unprofessional and disrespectful to myself and other customers. Other than this workers, all other experiences and workers were excellent
Alexis W | Expérience généraleSomething needs to be done about the rodents situation.
ANGELA H | Expérience généraleI attempted to close the account three different times and the third time they said they closed the account and one month later said I accumulated late charges and that they were selling the empty unit. I refused to go through the hassle again and left it be but nothing of what I went through with u haul from renting equipment to renting a storage units from two different locations was simple or at all good. Never will go through this again, I'll do anything other than this anything.
Trent P | Expérience généraleThis Uhaul had identified a single unit available which I rented on the 25th but come to find out the unit was still occupied until the 1st of November. No other units available. This is extremely frustrating when you're moving from out of town with a rented trailer. There is no light or working power outlets. What storage facility doesn't carry bolt cutters?
Jesse S | Expérience généraleWhen I rented a trailer, as a storage rental customer, the woman working there was rude and unhelpful. She could or would not help attach the trailer to the hitch and was rude and snarky. I left the facility for a néw storage business because of the poor service. Most of the staff appears unfriendly and indifferent.
William A | Expérience généraleWould love to have access 24 hours
linda c | Premières impressionsExcellent staff. Very friendly and helpful. I would definitely recommend them to anyone for moving services.
Robert N | Premières impressionsLove it
Tyneki V | Premières impressionsStorage was good . Staff were good especially about correcting their mistakes. For some reason a few times my card was said to not be on file which charged me a late fee but they corrected it. The only thing I dislike is whenever I call I never got an answer so I had to come up there which was ok because I lived near but it was just sad they don't answer the phone at all. Other then that great place and would recommend to any one
Precious C | Expérience généraleWhy is it every time you get a u haul from them you always owe money that you don't owe smh will not recommend them to no one then they want to get nasty with you like you did something wrong
Ursula P | Expérience généraleThe storage unit was close to where we live and convenient for our use. The staff was friendly and knowledgeable. We would use this facility again if needed.
Linda F | Expérience généraleWhen I first arrived, the storage was getting ready to close but Heather took the time to help me out. My code to enter the gated facility wasn't working and I had to call Heather to help again get me in with my two helpers. Anyway, I appreciate her for going out of the way to help me out especially when she had to come back after hours.
Maggie O | Expérience généraleFirst gave us a car carrier that was broken and when we returned it we had to go thirty miles away to pick up a different one. That carrier blew a tire in South Carolina and we had to sit on the shoulder of I95 for three hours until someone came and fixed it.
Linda F | Premières impressionsThey are unfair and wouldn't work wit u. I didn't have a job im on disability and they still wouldn't work with me for anything after my bf stopped paying it. I definitely give them a 0!!
De'unka J | Expérience généraleThere was a lot of staff turnover and depending on who I dealt with determined my experience. Communication was often poor and created frustration. I would look elsewhere before using this location again.
Deborah B | Expérience généraleThe lady at the storage helped me. It was at closing time but she did help me. Had problems using my code to open the gate to get in storage. Eventually she had to open it for me. I appreciate her helping me out.
Maggie O | Premières impressionsGreat experience, friendly customer service, clean facility! Best I've encountered so far!
Marvin E | Expérience généraleHospitality was down to earth a home away from home
Paxton L | Expérience généraleFor as long as I rented the storage unit from Uhaul my prices continued to go up every year. Would have been more affordable if a small discount was given after being a long time customer.
RENEE s | Expérience généraleThe staff are extremely friendly
Stephanie M | Expérience généraleThe staff have horrible attitudes and treat you like a felon if your a day late with a payment very unfriendly and I would not recommend this place to anyone
Mickel M | Expérience généraleThe company send messages and will call. I had a few challenges that put me behind schedule. I contacted uhaul and to my surprise it was handled right away and rescheduled 20 mins later. Very satisfying The puck up location was very helpful . The revered vehicle was still available.
Irean B | Premières impressionsI was able to drop off the uhaul and store at the same place. Nice customer service. Storage unit was very clean
Stacey T | Premières impressionsNot impressed. Thanks.
Rachel R | Expérience généraleLeaking roof in storage unit . $20 after hours charge even though returned during work hours same day. Used truck less than 2 hours.
Ross R | Expérience généraleFriendly courteous staff. Recent upgrades to facility: improved lighting, new storage unit doors. Well maintained property.
DANIEL M | Expérience généraleEasy access in and out
David D | Expérience généraleThe staff is quick and efficient, respectful. Equipment is new.
Beverly A | Expérience généraleI was only 4 days late and I had to wait for pay day and still had to pay for another month. I couldn't even pay an partial rate instead of paying for a whole month of storage for an empty unit.
STEPHANIE L | Expérience généraleThe exit gate was left open for days
Angel R | Expérience généraleGreat!
William M | Expérience généraleWonderful friendly customer service at the Holland Rd. location. I gave it 4 stars only because of lengthy wait time when calling the next day even after being switched to the corporate office.
Jean C | Expérience généraleEverything just want to smooth this clockwork lovely young lady waited on me Donna excellent job very impressed
Hazel S | Premières impressionsBoth associates were very polite and new the mission of U-Haul very well. They were able to answer all of our questions and requirements of checking in the truck we rented very well. I will be back.
Daniel J | Premières impressionsVery clean..no signs of rodents or bugs. Very helpful and friendly staff!!
Tabatha H | Expérience généraleAlways friendly and very helpful. Storage units clean and in good condition.
gary w | Expérience généraleThe staff was very professional and polite. They were helpful and clearly explained any questions I asked. Justin and his team represents U-haul well. I commend them for doing great job of excellence
Thelma M | Expérience généraleI would recommend this facility
Jala M | Expérience généraleThe professionalism of the staff was superb. The representative was very thoughtful, kind and knowledgeable. My experience with this establishment was a delight and the first month free was helpful.
Barbara S | Premières impressionsEverything was clean and maintained well.
Roger H | Expérience généraleThis facility truly met our needs.
Fred G | Expérience généraleThank you for your polite and kind service as you have provided professional service , thank you greatly
Craig M | Expérience généraleCompetent, Helpful, Courteous and Professional Staff
As T | RéservationVery helpful and gracious.
Fred G | RéservationShe was professional courteous and attentive to my needs. She explain everything with clarity and answered questions to my satisfaction.
Thelma M | RéservationMy only issue was that we were limited on r hours of checkout. That is probably a safety issue, but when our movers were late, it limited what we could do in a day b/c we would be locked out at 10PM
Robin P | Expérience généraleThe manager Justin all I can say very pushy .(overkill) sent more letters to my family.than myself kinda like harrassment.so o moved my stuff out .the lady that word there was very nice.
Dorothy L | Expérience généraleI am disappointed that the rent is not pro rated. I closed my account out with several days left and was not granted a refund for those days not used.
David R | Expérience généralePlease with the service.
LINDA B | Expérience généraleYoung lady working there was very helpful and knowledgeable of all of the equipment. Great rental experience!
tiffany f | Expérience généraleNice facility. Would use again
CHRISTINA J | Expérience généraleNice clean storage facility!
Lisa M | Expérience générale