Évaluations des clients U-Haul Moving & Storage at Holland Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Holland Rd

Cote générale :

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REITA S.
Évaluation :

The truck I rented smelled of old cigarettes, the visors were both broken and kept falling down, and the knob for the window handle fell off. I fixed the knob. I figured out how to see around the visors falling. I didn't stay in the truck too long for the cigarette smell to bother me.

Kirk J.
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Le client n'a pas laissé de commentaire.

ARMAND FANCIS C.
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The gas tank was only 1/4 full. Hard to figure how to leave it 1/4. Ended up donating 1/4 tank extra. Tank should be full to start with. I'm not happy about this.

Sharita M.
Évaluation :

The associate that assisted me was very professional, accommodating and helpful. I do take issue with U-Haul on your mileage rate, why not require a deposit and allow for unlimited mileage. The price of $19.95 is misleading because by the time fees, taxes and unwanted coverage is applied to the bill it can cost you close to, if not more than, $100 to rent for only a few hours. I was charged for CDW which I was not told would be applied and nor did I verbally agree to that coverage. Please take time to see if there are some revisions that can be made to the truck rental fees that are associated. This was my very first time ever renting a truck from U-Haul and I can honestly say I WILL NOT do so in the future. I found out, after having rented from you all, that Home Depot does in fact rent truck, UNLIMITED MILEAGE for $19. I will take that deal any day of the week. They require a deposit, not a problem, it is REFUNDED upon return.

STEPHEN LYNDELL P.
Évaluation :

Of course sanitize vehicles if notnbeing done. Great customer service

RENEE s. | Expérience générale |
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For as long as I rented the storage unit from Uhaul my prices continued to go up every year. Would have been more affordable if a small discount was given after being a long time customer.

Kenisha S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Laurence G.
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Le client n'a pas laissé de commentaire.

ANTONIO G.
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Le client n'a pas laissé de commentaire.

ALEX B.
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We didn't have anything negative to say about our experience, and when we need to move things ourselves again, we will most certainly use this location and we have already recommended it to family and friends. Thank you for a great experience and reliable equipment at a fair price.

SAMUEL H.
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Le client n'a pas laissé de commentaire.

THOMAS D.
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I was sincerely impressed with how well I was treated by everyone involved. Great job. Thank you for making this part of my move so very enjoyable

DARNELL L.
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Le client n'a pas laissé de commentaire.

Jennifer C.
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Le client n'a pas laissé de commentaire.

Ronald E.
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Le client n'a pas laissé de commentaire.

David S.
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Lot is pretty small.

GLENN B.
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nuttin'.

DONALD J.
Évaluation :

Y'all are great!

ANTHONY W.
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Le client n'a pas laissé de commentaire.

Sherry P.
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Le client n'a pas laissé de commentaire.

Joseph W.
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The service proi=vded by Emberlynne was prompt and professional. Thank you!

DAVIDLEE W.
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Le client n'a pas laissé de commentaire.

SHANELL J.
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Le client n'a pas laissé de commentaire.

JACK ALBERT K.
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Le client n'a pas laissé de commentaire.

Calvin S.
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Nothing, have used this location numerous times and the services is always excellent. Really like that you can do almost everything online.

Randi P.
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I just picked up a 5x8 enclosed trailer to move a couple pieces of furniture to N.C.

Takiyah L.
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Le client n'a pas laissé de commentaire.

Melinda I.
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There were large holes in the gravel parking lot and it had been raining. Walking to the rented van and up to the front door to retrieve the key, I had to navigate very large puddles. The lot itself could use fresh gravel.

STELLA G.
Évaluation :

Great customer service. Helpful and a smile of encouragement for our journey.

KRISTY E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael V.
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Le client n'a pas laissé de commentaire.

CARLOS W.
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Le client n'a pas laissé de commentaire.

CLAIBON M.
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Le client n'a pas laissé de commentaire.

WILLIAM RUSSELL D.
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Not a thing.

CARLOS D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

David H.
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Le client n'a pas laissé de commentaire.

DAVIDRYAN L.
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Alignment of truck was not great, other than that it was adequate.

Robert S.
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Girl,forgot my appliance dolly & furniture pads I paid for,had go back to get them.Truck only had quarter tank gas,I brought it back with half a tank.still charged me extra .89¢twice for going 2 extra miles.Then a week later the girl called me told me I have to change my lock,funny because it was the free lock they gave me for renting the 10×10 from them

DAVID J.
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Everything was Great!

TOMLIN C.
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Le client n'a pas laissé de commentaire.

EDWARD S.
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Le client n'a pas laissé de commentaire.

PATRICK W.
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Le client n'a pas laissé de commentaire.

MONICA D.
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Le client n'a pas laissé de commentaire.

ARMAND FRANCIS C.
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Le client n'a pas laissé de commentaire.

Stephen C.
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Dustin was excellent! He made the pick up process very easy!

Frank G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Stephanie M. | Expérience générale |
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The staff are extremely friendly

Barbara M.
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Le client n'a pas laissé de commentaire.

Karen R.
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Nothing at this time

RICHARD D.
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I rented a box truck that was 3 quarts low on oil. The store didn't have any for me to put in so the clerk said I would get reimbursed if I bought some oil in town. Did just that and turned in the receipt. No reimbursement for oil. Next time if you're not going to reimburse your customers for maintaining your trucks,maintain them yourselves.

Paul R.
Évaluation :

The online app would not let me use the alternate points of contact because they were on my equipment request. I eventually just put in other people that weren't involved. However it took at least 15 minutes to get through that. Please see what can be done to make that clearer or easier.

DEBRA C.
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Le client n'a pas laissé de commentaire.

CYNTHIA ANN B.
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People are very nice and frienfly

SAMUEL AUGUSTUS H.
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Le client n'a pas laissé de commentaire.

KATHERINE HARDY J.
Évaluation :

I do not like that the person taking your information at the site takes a picture of your driver's license on their personal phone! I think that is unprofessional and I am not sure why uhaul is asking people to do that. I feel that is not safe. I don't have pictures of people's personal information on my phone. I do not like this practice and I think as an established company - you all can do better to protect and make people feel like you are safeguarding their information.

Christine Y.
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Le client n'a pas laissé de commentaire.

Vernon H.
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Le client n'a pas laissé de commentaire.

EVERTONST.RHOAN R.
Évaluation :

Both Candace and Dannielle did a great job during the pick up and drop off of the truck. It made for a wonderful customer experience. Will definitely be using this location next time I have a need for U-Haul.

PEDRO VICENTE-BO B.
Évaluation :

outstanding customer service

Alexis M.
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The U-haul was hard to drive. It needs fixing.

Sandra H.
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The professionals that took care of me were spot on. Will come back when a temporary need of a large van or any other rental presents itself.

Duane A.
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Le client n'a pas laissé de commentaire.

BREA A.
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Le client n'a pas laissé de commentaire.

Jasper S.
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Le client n'a pas laissé de commentaire.

JOHN ALAN J.
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Would not change anything!

Mickel M. | Expérience générale |
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The staff have horrible attitudes and treat you like a felon if your a day late with a payment very unfriendly and I would not recommend this place to anyone

Mary C.
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Le client n'a pas laissé de commentaire.

Phillip L.
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Le client n'a pas laissé de commentaire.

CAROL VERNITA C.
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Le client n'a pas laissé de commentaire.

ALBERT F.
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Le client n'a pas laissé de commentaire.

AMBER LEE W.
Évaluation :

I dont understand why u have the option to drop off at night, like I did, then got charged an extra $20.00 as explained on my recipt as an overnight storage fee. I believe this was a way to squeeze another 20 out of my account. I previously worked with a company that rented uhaul trucks and I never heard of that kind of charge.

LARRY M.
Évaluation :

very fast

Peter M.
Évaluation :

Experienced a sudden unexpected acceleration that was very frightening. Could have been life threatening as it happened at an intersection , and if I hadn't responded with an emergency action.

Scott R.
Évaluation :

Made up for the pick up center

BONNIETHERESA S.
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Le client n'a pas laissé de commentaire.

BERNADETTE B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Joseph B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kelly G.
Évaluation :

they were awesome at the location and could not have been more helpful and efficient. No complaints with the customer service! however the trailer we rented was older and not in the greatest condition. the last trailer we rented was a newer version with nice hooks to help secure belongings on the sides and floor. this trailer had notches on the walls that did not fit bungee cord hooks well at all... finally gave up trying to secure things. also the trailer leaked (it rained overnight) and it caused a wooden dresser to be soaked and it ruined the wood. Sad!!! I would recommend that this trailer be retired or refurbished to include new hooks and patching for leaks :(

ALANEDWARD G.
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Le client n'a pas laissé de commentaire.

JOSEPH D.
Évaluation :

I was called the night before and got re-routed 30 miles away making this a 60 mile round trip. When I asked the girl about the relocation she informed me I was only 6 miles from my original location which was not true. By adding an hour to my trip I was late for my original moving appointment. I feel some sort of retribution should be awarded. This was most inconvenient! Plus I tried three times August 3 to call the 800 number to speak with someone and after about 30 minutes on hold, listening to Uhaul ads, it disconnected me without speaking with anyone. Again, quite frustrating not being able to speak with someone in person about my problem.

RYAN D.
Évaluation :

The U-haul website had the truck advertised for $0.89 a mile but I was charged $1.29 a mile.

CHRISTOPHER V.
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Got charged for a second day even though I had the truck back on time. Stupid online return process wasn't working and the office was already closed. Got home and tried again online just to find out that it uses your phones GPS to verify your location and that you have to be on site to return online. Like WTF!

JADE G.
Évaluation :

After driving 45 min to this location. We find out the truck we reserved was not available. My husband was told that a truck will be returned at 1230 and that we will get a call. I called this location several times before 1230 just to verify that we will be getting a call. No one answers. Then directed to a voice-mail. I didn't want to drive all the way out (15-20min) then find out its not ready.. We are on a very limited time and help to do the move. It was an inconvenience. Moving is already stressful so having the truck not available on our time slot really didn't help.

JAMES G.
Évaluation :

Really great customer service. Fair price, good deal. One comment. I was about an hour later than expected picking up my rental and they almost rented my van to someone else. That could have messed plans up.

Terrence B.
Évaluation :

Samantha was very helpful. She works at the U-Haul on Raby Road. She helped me to avoid a long trip to the Holland Road location by allowing me to turn in my equipment at her location. She definitely deserves a raise!

Steven L.
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This pickup location was great. The original pick up location I had (I can't recall as it was changed on me - somewhere in Cheseapeake) was not great - they were lost.

JOSEPH LARNELL S.
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Le client n'a pas laissé de commentaire.

Shana G.
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Le client n'a pas laissé de commentaire.

JOSEPHINE T.
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The rates on the website were completely different than in the facility. FORCING CUSTOMERS TO WEAR MASKS INSIDE YOUR FACILITY IS NOT APPROPRIATE. The mileage on the invoice that was given to me showed the mileage of the truck as 73118. When I returned the truck, the mileage on the odometer read 73116. Yet I was charged for 198 miles. Miles charged should be based on the odometer not by any other way. I feel ripped off.

GEORGE M.
Évaluation :

Excellent

STEPHANIE M.
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The young man was EXTREMELY nice, very helpful and very professional.

Karima L.
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Le client n'a pas laissé de commentaire.

Kevin F.
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Great customer service! Process was quick and the truck was ready to go as soon as I arrived. Truck was clean and served its purpose like a champ. Returning the vehicle was easier than picking it up. Not sure why people complain. This location was outstanding.

MYTIA G.
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Le client n'a pas laissé de commentaire.

SHARON MARIE M.
Évaluation :

The truck was ready to go and very clean, most importantly a really cold AC!! Both the morning pickup and afternoon drop off girls were so sweet and friendly, I highly recommend this UHAUL store. Also the truck was super easy to drive!

Harold P.
Évaluation :

Only problem I incurred was there was no clear explanation of the $25 incentive I was supposed to recieve upon return of truck after choosing this location specifically for that incentive as it didn't show on my receipt, so I'm not sure if I revived that $25 or not. Other than that, it was an ok experience.

Matthew I.
Évaluation :

Made returning my trailer quick and painless!

DEVANG B.
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Le client n'a pas laissé de commentaire.

THADDEUS R.
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The inside cabin of the truck was dirty from the previous customers and this was a concern do you the current COVID conditions. I had to disinfect the seats, dash and steering wheel with Lysol wipes. There was trash under the seats too. The wind shield on the 26 foot truck was splattered with bugs making it hard to see while driving.

Robert L.
Évaluation :

Nothing

DANIELLE W.
Évaluation :

One of the best experiences I've had, the customer service and the truck were both perfect! I was in and out in no time! Thank you

ROBERT G.
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First van I was offered had a low right front tire air pressure error. I had a tire pressure gauge in my car, and checked it. It was actually low at 34psi (should have been 50psi). The staff at your location quickly changed me out to another van. Everything turned out great! Sorry you had a developing flat tire.

MARK B.
Évaluation :

Did online set up then had to do it all over at location

HEATHER LYNN H.
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Nothing. Everything was amazing from the workers to the equipment. Everything went smoothly and I will definitely be coming back to this location.

Nancy C.
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Le client n'a pas laissé de commentaire.

Deborah O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TINA MARIE W.
Évaluation :

The gauge indicates low tire pressure. She never told us. We I went back in (in the pouring rain), she said they were waiting for a sensor part and it was fine. Just not the best customer service. We will go to Isle of Wight next time.

CATHERINE B.
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Le client n'a pas laissé de commentaire.

J'VON S.
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Le client n'a pas laissé de commentaire.

Beth G.
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Le client n'a pas laissé de commentaire.

Tiffany P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Irean B. | Premières impressions |
Évaluation :

The company send messages and will call. I had a few challenges that put me behind schedule. I contacted uhaul and to my surprise it was handled right away and rescheduled 20 mins later. Very satisfying The puck up location was very helpful . The revered vehicle was still available.

Stacey T. | Premières impressions |
Évaluation :

I was able to drop off the uhaul and store at the same place. Nice customer service. Storage unit was very clean

Rachel R. | Expérience générale |
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Not impressed. Thanks.

Ross R. | Expérience générale |
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Leaking roof in storage unit . $20.00 after hours charge even though returned during work hours same day. Used truck less than 2 hours.

DANIEL M. | Expérience générale |
Évaluation :

Friendly courteous staff. Recent upgrades to facility: improved lighting, new storage unit doors. Well maintained property.

David D. | Expérience générale |
Évaluation :

Easy access in and out

Beverly A. | Expérience générale |
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The staff is quick and efficient, respectful. Equipment is new.

STEPHANIE L. | Expérience générale |
Évaluation :

I was only 4 days late and I had to wait for pay day and still had to pay for another month. I couldn't even pay an partial rate instead of paying for a whole month of storage for an empty unit.

Angel R. | Expérience générale |
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The exit gate was left open for days

William M. | Expérience générale |
Évaluation :

Great!

Jean C. | Expérience générale |
Évaluation :

Wonderful friendly customer service at the Holland Rd. location. I gave it 4 stars only because of lengthy wait time when calling the next day even after being switched to the corporate office.

Hazel S. | Premières impressions |
Évaluation :

Everything just want to smooth this clockwork lovely young lady waited on me Donna excellent job very impressed

Daniel J T. | Premières impressions |
Évaluation :

Both associates were very polite and new the mission of U-Haul very well. They were able to answer all of our questions and requirements of checking in the truck we rented very well. I will be back.

Tabatha H. | Expérience générale |
Évaluation :

Very clean..no signs of rodents or bugs. Very helpful and friendly staff!!

gary w. | Expérience générale |
Évaluation :

Always friendly and very helpful. Storage units clean and in good condition.

Thelma M. | Expérience générale |
Évaluation :

The staff was very professional and polite. They were helpful and clearly explained any questions I asked. Justin and his team represents U-haul well. I commend them for doing great job of excellence

Jala M. | Expérience générale |
Évaluation :

I would recommend this facility

Barbara S. | Premières impressions |
Évaluation :

The professionalism of the staff was superb. The representative was very thoughtful, kind and knowledgeable. My experience with this establishment was a delight and the first month free was helpful.

Roger H. | Expérience générale |
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Everything was clean and maintained well.

Fred G. | Expérience générale |
Évaluation :

This facility truly met our needs.

Craig M. | Expérience générale |
Évaluation :

Thank you for your polite and kind service as you have provided professional service , thank you greatly

As Time Goes By A. | Réservation |
Évaluation :

Competent, Helpful, Courteous and Professional Staff

Fred G. | Réservation |
Évaluation :

Very helpful and gracious.

Thelma M. | Réservation |
Évaluation :

She was professional courteous and attentive to my needs. She explain everything with clarity and answered questions to my satisfaction.

Robin P. | Expérience générale |
Évaluation :

My only issue was that we were limited on r hours of checkout. That is probably a safety issue, but when our movers were late, it limited what we could do in a day b/c we would be locked out at 10PM

Dorothy L. | Expérience générale |
Évaluation :

The manager Justin all I can say very pushy .(overkill) sent more letters to my family.than myself kinda like harrassment.so o moved my stuff out .the lady that word there was very nice.

David R. | Expérience générale |
Évaluation :

I am disappointed that the rent is not pro rated. I closed my account out with several days left and was not granted a refund for those days not used.

LINDA B. | Expérience générale |
Évaluation :

Please with the service.

tiffany f. | Expérience générale |
Évaluation :

Young lady working there was very helpful and knowledgeable of all of the equipment. Great rental experience!

CHRISTINA J. | Expérience générale |
Évaluation :

Nice facility. Would use again

Lisa M. | Expérience générale |
Évaluation :

Nice clean storage facility!

Non reviews have been submitted for this location.

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