Customer Reviews for U-Haul Moving & Storage at Holland Rd

Évaluation :

3

Picked the equipment up after dark and the headlights were VERY dim. I could hardly see with them on bright. Also the oil light was on. The truck drove horribly as if something was coming loose on the front end. (I am a ASE MASTER CERTIFIED TECHNICIAN AND SHOP OWNER ). I returned the equipment the same night ( about 1:00a.m.) because I didn't feel good about using it the next day.

Évaluation :

5

The location and equipment was fine, but the self check out with the U-Haul app was very frustrating. The office closed earlier due to weather, and upon returning the truck, the app would not accept pictures of the equipment.

Évaluation :

5

Nothing. It was wonderful

Évaluation :

5

Excellent service à la clientèle. However returning cargo van, it was fairly dark and I could not find an interior light in the van to make sure nothing was left behind. Thanks so much. Granny

Évaluation :

3

Truck used old and raggedy

Évaluation :

5

Check out was smooth and stress less.

Évaluation :

5

Great customer service .

Évaluation :

5

I received excellent customer service! After a long day of moving, I was exhausted! I left my phone and my wallet in the truck, and I didn't even know it! The gentleman working that day called the contact I listed on my paperwork to let me know. I am so grateful and thankful that there are still some honest people in the world!

Évaluation :

5

The truck would shake when braking.

Évaluation :

1

When I complained about having to go 31 miles out my way to pick the truck when I reserved at a location 2 miles from house we moved from, was told he couldn't credit the miles the drop off location had to do it.

Évaluation :

5

Staff was very helpful and friendly. One of my best customer service experiences ever!

Évaluation :

1

I would not recommend the Suffolk facility to NO ONE!!!!

Évaluation :

5

5 star customer service. Extremely professional and pleasant every time I had an interaction with them. Would recommend to anyone looking for a storage facility.

Évaluation :

5

We were treated with the up most respect thank you for your service.

Évaluation :

5

The service was great 👍🏾. Will use again🙂

Évaluation :

4

All employees need to be as pleasant and happy as the young lady

Évaluation :

5

Perfect service

Évaluation :

5

Staff was very friendly and accommodating. Great experience overall.

Évaluation :

3

The staff was fast informative curious, perfect for my need !

Évaluation :

5

Nothing everything was great!😉

Évaluation :

5

Naomi was Awesome to work with I Highly recommend this Dealer

Évaluation :

5

Nothing at this time

Évaluation :

1

Wrongly charged me for damages that was previously there.

Évaluation :

5

Everything was perfect until I tried to return the truck after hours. I followed your instructions but even using your WiFi, I could not finish the return online because it kept saying it couldn't find my location. So I took photos, locked the truck and put the keys in the drop box anyway.

Évaluation :

4

Had to pick up equipment and another location in Connecticut (due to not available at desired location) which added 23 miles to my trip. This with a few in and around miles at destination (e.g. gas, lodging location ) put me over by 15 miles . Had to pay for additional millage

Évaluation :

5

No improvement is needed.

Évaluation :

5

STAFF WAS PROFESSIONAL AND VERY HELPFUL. ACCOMADATED LAST MINUTE CHANGES WITH NO HASSLE, THANKS.

Évaluation :

1

I rented a truck from here and the tailgate had a dent in it the man girl behind the counter didn't walk her man ass out to the truck to do a walk around just told me to go in the fence and get the truck I did and seen the dent but I didn't take a pic nor did I stop by the office and let her know I thought they had already noted it They set me up a Black man this is a racist ass place here in Suffolk I'm going to file charges on this business and sue them for a fraud claim on me for 150 charged to my card they haven't heard the last of Travis Darden I'm coming at them look at your damn camera and you will see the truck was backed up to the fence and you can see the damage was already there check this girl sitting behind the desk there with her hair falling the fuck out

Évaluation :

5

Staff at Holland Road Suffolk VA location is awesome! I've rented several times from this store and they always make it a simple process. If any issues come up, they handle it. Customer service is top notch!

Évaluation :

5

I met two great employees. One prior to pickup for questions and another during pickup that help me discover that I had a blown trailer light fuse.

Évaluation :

4

Enlarge the print on your advertisements/ banners about mileage charges is added to rental agreement. State sales tax for rental noted on contract.

Évaluation :

3

The Male who assisted with securing and paying for the unit at the Holland Road, Suffolk location was very unprofessional and disrespectful to myself and other customers. Other than this workers, all other experiences and workers were excellent

Évaluation :

3

Something needs to be done about the rodents situation.

Évaluation :

4

GPS locating for mobile was problematic, but the owner/operator was extremely helpful and customer friendly and made the pickup seamless. Overall, the experience was extremely smooth. Would use this facility again.

Évaluation :

3

The customer service when I picked up the equipment was excellent. When I dropped it off the attendant was totally unprofessional and lazy at best. It was 6:30 pm, dark out and cold, she didn't want to go outside and even said, “uggh I don't feel like going back there”- meaning in the back lot where the trailer needed to go. She asked me to take the trailer back there. I did since it was hitched to my truck but my presence was a hassle for her. I didn't go there to do her job. When I walked in she was on her phone and not a soul was around. She looked bored and miserable. She didn't even say hello when I walked in. It was not a good representation of or for your company.

Évaluation :

1

I attempted to close the account three different times and the third time they said they closed the account and one month later said I accumulated late charges and that they were selling the empty unit. I refused to go through the hassle again and left it be but nothing of what I went through with u haul from renting equipment to renting a storage units from two different locations was simple or at all good. Never will go through this again, I'll do anything other than this anything.

Évaluation :

5

Amazing Customer Service, best I have ever seen at a Uhaul store!

Évaluation :

2

This Uhaul had identified a single unit available which I rented on the 25th but come to find out the unit was still occupied until the 1st of November. No other units available. This is extremely frustrating when you're moving from out of town with a rented trailer. There is no light or working power outlets. What storage facility doesn't carry bolt cutters?

Évaluation :

2

When I picked up the truck from the Holland Road site, I repeatedly spoke to the representative about the date, to change it from the next day to two days later and then that the drop off was a one way to Alexandria. The young lady told me not to worry about it, that she would fix it. The next day I received a text to drop off the truck at Holland Road, obviously the contract was not updated. Then at the drop off in Lorton, I had to contact the help assistance because the drop off had the 'Holland Road' address where I picked it up! It was late at night, after 9:30 pm and I had to stay on the phone with the U-Haul assistance to get this resolved! Maybe the young lady in Suffolk was distracted, but I tried to resolve the conflicts in the contract before I left their office, but wasn't successful.

Évaluation :

5

Na

Évaluation :

5

Friendly staff, very helpful and efficient

Évaluation :

5

Everything went well the employee was very helpful, and friendly.

Évaluation :

5

Very friendly, professional and efficient.

Évaluation :

1

I had a 5 x 8 reserved at Buler Street in Chesapeake Va. and when I arrived the young lady was very rude and told me "It aint going to happen today" because my standard F-150 ball was to high and she would not offer help locating another u-haul that would help me. I was blow away!! . 3 hours later I found another dealer in Suffolk Va. that had the trailer and hooked me up right away. Very disappointing. Dave

Évaluation :

3

I ordered furniture pads and a furniture dolly. When I arrived at the location, I was informed that this particular location did not carry either. It should be noted on the website to prevent any confusion. Additionally, I had to ask for a lock for the back of the truck, as the lock that was already on the truck appeared broken and without a key.

Évaluation :

1

"Traffic" sent me to a location 45 minutes/one way from my original reservation location, though there a MULTIPLE locations with 20 minutes! Trailer was too small and due to work circumstances could not return it sooner. Returned it to a center close to my home though was told I needed to return it back to the location I picked it up from...another 2 hour r/t away. Could not do so as I had to commence my move out of state.

Évaluation :

2

When I called to reserve a trailer the lady told me that I needed to get my receiver hitch inspected because I didn't know what brand it was. I told her it was GM factory equipment and she still insisted I get it inspected. I ask her where and she said any U-Haul but she couldn't do it. I asked for a location that could and she told me Pruden Blvd. when I asked for the address she said google it. After a little discussion she gave me the number. That guy said he couldn't inspect it and gave me another number. That lady said the first lady didn't know what she was talking about and booked me a reservation at the first place I called. That first lady gave me an inconvenient run around for nothing. I wish I knew her name but nevertheless they need more training.

Évaluation :

4

The after hours check service did not work. I spoke with the manager who was suppose to take off the $ 20 charge.

Évaluation :

5

Professional! Thanks

Évaluation :

2

I had reserved a dozen packing blankets which they did not have also they didn't have the appliance hand truck and she tried to give me a small hand truck to move some heavy appliances. When I looked in the storage area they had a appliance hand truck. This was suppose to be a guaranteed reservation.

Évaluation :

3

I requested the truck with a moving dolly for a short move to our new house. I arrive to pick up my truck and I am informed they don't have any moving dollys that I had requested a week in advance. I was guaranteed that all equipment was available at this location however the attendant told me that only the vehicles are guaranteed and not the equipment. That significantly slowed down my moving process and made things more difficult. Then the truck only had 1/4 tank of gas when I picked it up so I needed to refuel PRIOR to doing any real moving. I was then informed that I would not be reimbursed for any additional fuel that would be returned with the truck. So my petty ass drove all over town like a pissed off teenager burning off all my extra gas after I was done moving to return that truck with exactly the 1/4 tank I rented it with. The online process for renting and returning a truck is convenient and easy, but the store's execution of the process is lacking. I would chose a different company next time if there was somewhere else conveniently close and available. I suppose a business model of supply and demand allows some companies to not try as hard to meet customer satisfaction and minimum standards when the scale is tipped in their favor.

Évaluation :

4

Add a storage bike for the customers like the ones the employees have.

Évaluation :

2

The staff was pleasant, but more attention to detail is needed. Lights were not checked on auto transport trailer (daytime running lights were not operable). One of the straps securing tires was frayed almost beyond use. Ramp was faulty and took staff 15-min. to adjust to realign. (As info, at drop off, staff had to disassemble, as they could not realign.) Entrance to driveway was blocked by parked vehicle, so had to drive truck w/auto transport through the storage facility, then couldn't get out until staff finished loading another customers trailer (15 min) because gate was locked. All and all, we accomplished our mission. The staff was pleasant, but the equipment and orientation of parking/entrance and exit needs to be better management.

Évaluation :

1

First let me say I rent from uhaul pretty frequently, feel free to search by number 8182972769 or name Allen Bradshaw. The service I received today was by far the worst ever. The gentlemen that was there was rude, unprofessional and lack of knowledge. I will never use uhaul service again after the service I received.

Évaluation :

5

Love it