all good
Terry W.Customer Reviews for U-Haul Moving & Storage at Holland Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I called to rent a truck and he told me that the truck was $19,95 and it was 0,89 cent per mile. We put in that I would be there at 6 pm to pick truck up and drop off by 8 he asked about the miles I said about 40. When I got to the place to rent the truck all was good until I brought truck back. The man there said because it's Friday night the mileage was 1,04 or something like that I said I was told 0,89 and he said sorry thats not correct I was too tired to argue. So no I will not recommend this place more will I use it again.
Janice M.The lady at the counter was extremely helpful and courteus.
GREGORY L.Amy provided excellent customer service during my visit.
Corinne P.Mileage cost way too much! Customer Service on the phone and at the location were both excellent!!
Davena R.When I returned the trailer after hours, the app was attempting to charge me a cleaning fee even though I had already cleaned the trailer. The rep called me first thing the next morning, apologized, and squared the whole thing away. Overall, it was a quick and easy process, and the service was top tier. Nothing but praise for the Holland Road U-Haul team!!!
Andre B.My whole experience with this rental was above my expectations
burley B.Make sure the truck seats are clean out and the inside of the truck befor the next person get it to use if Possible
Leon A.It was in the middle of nowhere and was not Lt very well
Jason P.Customer service definitely needs to be improved!!
Towania W.Amy was great and courteous!
megiuel R.The lady who was attempting to hook up the auto transport fell. She said she was okay however she was not moving that fast after the fall.
Tommy A.Place did not have the equipment I needed but online said it was available then had to go out of town to get the equipment worst experience I ever had customer bathroom smelled just like weed worker looked high as Gas!!!
Darnell B.The two reps at location were AWESOME! Location well lit and secure. Vehicle fueled up and clean. Pickup and drop off process quick easy and smooth. And did I mention the reps that helped us? They were more than helpful and gave great customer service.
Jacindia W.Everything was great
james J.The staff is nice and friendly.Trucks are clean.
Darryl M.Very poorly ran by boyfriend and girlfriend that live in the upstairs of the building, incompetent to say the least.
Lawrence E.Horrible customer service after already being inconvenienced.
Kaylee R.Friendlier staff
Akia S.Nothing other than just wanted to commend Amy for providing an outstanding customer service support on the day of renting a trailer at this uhaul location. She made sure the rental was processed smoothly to include all rental papers where completed and all questions that I had were answered. L
EDWIN L.This location was AWESOME!!! How about asking me about my total experience? U-Haul failed.
Curtiss S.I rented a trailer. First the young lady could not hook it up properly because she was not prepared with any tools to adjust the safety chain length. Second the trailer had a bag of trash in it and other debris that had to be swept out. Third the young man whom I assume was the young ladies boss brought tools and finished the trailer hook up, gave her a kiss directly in front of me, the customer, that is unprofessional. Fourth when I returned the trailer that same young man unhitched it and bumped and scratched my spare tire wheel cover.
Thomas B.great customer service
Alicia K.Everything and everyone is as great
Linda F.Just waiting on invoice. Other than that, all was super.
George F.Staff was nice. After being told that my pick up location had to be changed due to not having the truck i reserved, i had to uber an hour away to pick it up. Truck was not there so i had to wait there for another hour, then had to drive the truck an hour back to where i had come from wasting miles and gas just to back track a third time as part of my actual 5 hr drive home. A/c kept going in and out of operation. Transmission had issues going into drive if i stopped moving. Had to give it gas and rock the gear shift to get it in gear. I will say again, staff was nice though and none of this was their fault that i know off.
Matthew S.great service!!!
my V.Unfortunately, I had a horrible experience with uhaul this time around. Especially, this Suffolk location. The staff were the most unprofessional I have ever seen. They were arguing with each other and joking around while people were waiting. One male employee needed to contact the manager for help with my coupons and he was yelling on the phone at the manager which was also his mom. I was in there for way longer than i needed to be. While i was in there a man came in to drop off a trailer he rented. They both dropped what they were doing for me and went to search for him in the computer for his contract. They couldn't find it and then realized his contact was never completed, so they told him he didn't owe anything and he could leave because the person checking him in messed up. When I was being helped again he said he was going to call the promissory note number and get back with me on how to apply my vip coupon. He never called back. My account was sent to collections and almost 2 weeks later, I called customer service again and the rep was trying to tell me a whole different story why my vip coupon wasn't applied. I tried to explain myself and he kept cutting me off saying it didn't matter. If he would of let me fully explain what happened we could have been done with the issue. I have used uhaul many times in my life. I will not be going back to this location. I hope they are all not like this. Not all reps were bad in the customer care center, I did speak to a kind lady who helped me with the coupons on the first place.
Courtney H.The guy who rented and closed my rental was absolutely rude and verbally abusive and gave me the wrong information
Kirsten V.The first attempt was to pick up a trailer from Hampton which was broke when we started to hook it up. I was sent 35 mins down the road to a location that didn't have it so I was sent 30 miles away to a location where they did have it. The First Lady I dealt with didn't know what she was doing. The second lady to help me passed gas while I was standing there and oh sorry and sprayed some bubble gum flavor spray to cover it up. Took longer than all my other uhaul rentals combined. Worst uhaul experience I've ever had and now the prices have doubled so the experience should be twice as good not horrible.
Anthony F.Nothing - The staff was very courteous and the equipment was awesome in allowing us to transition to our new home.
Regan P.No dolly and no blankets were in the truck.
Christopher L.N.D.
Keith K.Nothing at all. It was perfect.
John T.The staff here is incredibly unprofessional it's unreal they're still employed. I had 2 things wrong with the truck. I got yelled at by a "manager" for requesting a refund for being charge an extra date because the rental was late. It was late because I had to wait for someone to fix the truck. No one cared about my safety when I expressed genuine concerned. 0/10 would never recommend. My complaint goes so much deeper than I have the energy for. Extremely unprofessional, rude, condensending and careless.
khalia D.I reserved online, but when I picked up the trailer, the cost was almost double the online amount.
Westbrook P.Make sure the Vehicle is running properly and well maintained
Leon A.Improve the customer service the person in the office give. She showed very poor customer service skills plus just rude!!! I don't know if if I would use this U-Haul again!
KIMBERLYLINDERA J.Our experience was not acceptable for the place I was supposed to drop off:152 sawyer town road. We went to drop off truck Sunday afternoon but place was closed and we had no contact info and tried calling you u haul and was on hold for over 2 hours. We couldn't just leave truck as there was no room. It was so awful. I'm not going to be able to use u haul again unless there is some kind of discount for my truck I returned.
Ellen T.Everything was fine see no reason for change at this time
LArry E.The gentleman was so polite & helpful with etc.
Denise B.Nothing I can think of at this time. Everyone was helpful and courteous. Thank you for an awesome experience on both sides.....
WALTERICH MCCORD R.None at this time.
EDWIN L.Great service
Joel H.The staff at this location was very helpful with my needs. She was friendly and greeted us with a smile making you feel at ease, she was very professional in doing her job and making you feel good for dealing with her. In a grade of 1 to 10 I would have to give her a 10 , very good employee.
olin R.Better maintenance on the trucks such as front end alignments and tire balance
Keith E.Excellent service both at pick up. No complaints.
Joshua K.Very fast service and friendly!
NATALIEGENETTE W.helpful staff got us on our way quickly.
Linda C.I brought back the truck the gas guage showed little over 7/8 but attendent stated it was not close enough to 15/16 and that I would have to pay a 10 fuel charge I went and put 1,5 in the tank to make fuel tank read full so I will never use U-Haul again. Penske trucking will get me business from now on.
RICHARDWAYNE B.I was unable to pick up or return the truck with the website. I selected pick up curbside to avoid the wait. Turns out I would've had to wait anyway because the dolly wasn't in the truck. The clerk was pleasant and helpful. Upon return I was charged for furniture pads that I never had, customer service refunded it without issue. I would use this location and company again
KERTESHARACHELL A.The best customer service and uhaul I have been to
DARYL H.Next time they need to have fuel in the trucks instead of customers having to stop right after leaving the lot.
ANNETTEHUNTER C.Great service friendly staff
LEOLAMITCHELL C.Naomi has been very helpful, and I would recommend her and this location to anyone in need of a local truck rental.
WILLIAMROBERT P.The rental process was very easy! The owner was awesome and got me in and out within 5-10 minutes.
MATTHEWRYAN F.A lot of issues! - Suffolk, VA location was incredibly slow and did not accommodate app check-in whatsoever. Vehicle had a quarter tank of gas and smelled of cigarette smoke. - was told that fees would be ~$50 less than they were
Jett J.Everything was perfect!
JOHNPATRICK C.Peace, u-haul supplied what I needed a pick-up and a storage unit. One stop, Thank you. Stephen Smith
STEPHENCOLUMBUS S. | Premières impressionsPeace, Please keep up the outstanding work. Thank you. Stephen Smith
STEPHENCOLUMBUS S.Have the right truck for pick up there that was reserved a week in advance. And not have you run all over town to get you equipment.
RAYMONDJOHN D.I would not recommend the Suffolk facility to NO ONE!!!!
Wayne T. | Expérience générale5 star customer service. Extremely professional and pleasant every time I had an interaction with them. Would recommend to anyone looking for a storage facility.
Caroline P. | Expérience généraleSTAFF WAS PROFESSIONAL AND VERY HELPFUL. ACCOMADATED LAST MINUTE CHANGES WITH NO HASSLE, THANKS.
WILLIAM S. | Expérience généraleThe Male who assisted with securing and paying for the unit at the Holland Road, Suffolk location was very unprofessional and disrespectful to myself and other customers. Other than this workers, all other experiences and workers were excellent
Alexis W. | Expérience généraleSomething needs to be done about the rodents situation.
ANGELA H. | Expérience généraleI attempted to close the account three different times and the third time they said they closed the account and one month later said I accumulated late charges and that they were selling the empty unit. I refused to go through the hassle again and left it be but nothing of what I went through with u haul from renting equipment to renting a storage units from two different locations was simple or at all good. Never will go through this again, I'll do anything other than this anything.
Trent P. | Expérience généraleThis Uhaul had identified a single unit available which I rented on the 25th but come to find out the unit was still occupied until the 1st of November. No other units available. This is extremely frustrating when you're moving from out of town with a rented trailer. There is no light or working power outlets. What storage facility doesn't carry bolt cutters?
Jesse S. | Expérience généraleWhen I rented a trailer, as a storage rental customer, the woman working there was rude and unhelpful. She could or would not help attach the trailer to the hitch and was rude and snarky. I left the facility for a néw storage business because of the poor service. Most of the staff appears unfriendly and indifferent.
William A. | Expérience généraleWould love to have access 24 hours
linda c. | Premières impressionsExcellent staff. Very friendly and helpful. I would definitely recommend them to anyone for moving services.
Robert N. | Premières impressionsLove it
Tyneki V. | Premières impressionsStorage was good . Staff were good especially about correcting their mistakes. For some reason a few times my card was said to not be on file which charged me a late fee but they corrected it. The only thing I dislike is whenever I call I never got an answer so I had to come up there which was ok because I lived near but it was just sad they don't answer the phone at all. Other then that great place and would recommend to any one
Precious C. | Expérience généraleWhy is it every time you get a u haul from them you always owe money that you don't owe smh will not recommend them to no one then they want to get nasty with you like you did something wrong
Ursula P. | Expérience généraleThe storage unit was close to where we live and convenient for our use. The staff was friendly and knowledgeable. We would use this facility again if needed.
Linda F. | Expérience généraleWhen I first arrived, the storage was getting ready to close but Heather took the time to help me out. My code to enter the gated facility wasn't working and I had to call Heather to help again get me in with my two helpers. Anyway, I appreciate her for going out of the way to help me out especially when she had to come back after hours.
Maggie O. | Expérience généraleFirst gave us a car carrier that was broken and when we returned it we had to go thirty miles away to pick up a different one. That carrier blew a tire in South Carolina and we had to sit on the shoulder of I95 for three hours until someone came and fixed it.
Linda F. | Premières impressionsThey are unfair and wouldn't work wit u. I didn't have a job im on disability and they still wouldn't work with me for anything after my bf stopped paying it. I definitely give them a 0!!
De'unka J. | Expérience généraleThere was a lot of staff turnover and depending on who I dealt with determined my experience. Communication was often poor and created frustration. I would look elsewhere before using this location again.
Deborah B. | Expérience généraleThe lady at the storage helped me. It was at closing time but she did help me. Had problems using my code to open the gate to get in storage. Eventually she had to open it for me. I appreciate her helping me out.
Maggie O. | Premières impressionsGreat experience, friendly customer service, clean facility! Best I've encountered so far!
Marvin E. | Expérience généraleHospitality was down to earth a home away from home
Paxton L. | Expérience généraleFor as long as I rented the storage unit from Uhaul my prices continued to go up every year. Would have been more affordable if a small discount was given after being a long time customer.
RENEE s. | Expérience généraleThe staff are extremely friendly
Stephanie M. | Expérience généraleThe staff have horrible attitudes and treat you like a felon if your a day late with a payment very unfriendly and I would not recommend this place to anyone
Mickel M. | Expérience généraleThe company send messages and will call. I had a few challenges that put me behind schedule. I contacted uhaul and to my surprise it was handled right away and rescheduled 20 mins later. Very satisfying The puck up location was very helpful . The revered vehicle was still available.
Irean B. | Premières impressionsI was able to drop off the uhaul and store at the same place. Nice customer service. Storage unit was very clean
Stacey T. | Premières impressionsNot impressed. Thanks.
Rachel R. | Expérience généraleLeaking roof in storage unit . $20 after hours charge even though returned during work hours same day. Used truck less than 2 hours.
Ross R. | Expérience généraleFriendly courteous staff. Recent upgrades to facility: improved lighting, new storage unit doors. Well maintained property.
DANIEL M. | Expérience généraleEasy access in and out
David D. | Expérience généraleThe staff is quick and efficient, respectful. Equipment is new.
Beverly A. | Expérience généraleI was only 4 days late and I had to wait for pay day and still had to pay for another month. I couldn't even pay an partial rate instead of paying for a whole month of storage for an empty unit.
STEPHANIE L. | Expérience généraleThe exit gate was left open for days
Angel R. | Expérience généraleGreat!
William M. | Expérience généraleWonderful friendly customer service at the Holland Rd. location. I gave it 4 stars only because of lengthy wait time when calling the next day even after being switched to the corporate office.
Jean C. | Expérience généraleEverything just want to smooth this clockwork lovely young lady waited on me Donna excellent job very impressed
Hazel S. | Premières impressionsBoth associates were very polite and new the mission of U-Haul very well. They were able to answer all of our questions and requirements of checking in the truck we rented very well. I will be back.
Daniel J T. | Premières impressionsVery clean..no signs of rodents or bugs. Very helpful and friendly staff!!
Tabatha H. | Expérience généraleAlways friendly and very helpful. Storage units clean and in good condition.
gary w. | Expérience généraleThe staff was very professional and polite. They were helpful and clearly explained any questions I asked. Justin and his team represents U-haul well. I commend them for doing great job of excellence
Thelma M. | Expérience généraleI would recommend this facility
Jala M. | Expérience généraleThe professionalism of the staff was superb. The representative was very thoughtful, kind and knowledgeable. My experience with this establishment was a delight and the first month free was helpful.
Barbara S. | Premières impressionsEverything was clean and maintained well.
Roger H. | Expérience généraleThis facility truly met our needs.
Fred G. | Expérience généraleThank you for your polite and kind service as you have provided professional service , thank you greatly
Craig M. | Expérience généraleCompetent, Helpful, Courteous and Professional Staff
As Time Goes By A. | RéservationVery helpful and gracious.
Fred G. | RéservationShe was professional courteous and attentive to my needs. She explain everything with clarity and answered questions to my satisfaction.
Thelma M. | RéservationMy only issue was that we were limited on r hours of checkout. That is probably a safety issue, but when our movers were late, it limited what we could do in a day b/c we would be locked out at 10PM
Robin P. | Expérience généraleThe manager Justin all I can say very pushy .(overkill) sent more letters to my family.than myself kinda like harrassment.so o moved my stuff out .the lady that word there was very nice.
Dorothy L. | Expérience généraleI am disappointed that the rent is not pro rated. I closed my account out with several days left and was not granted a refund for those days not used.
David R. | Expérience généralePlease with the service.
LINDA B. | Expérience généraleYoung lady working there was very helpful and knowledgeable of all of the equipment. Great rental experience!
tiffany f. | Expérience généraleNice facility. Would use again
CHRISTINA J. | Expérience généraleNice clean storage facility!
Lisa M. | Expérience générale