Customer Reviews for U-Haul Moving & Storage at Holland Rd

1 833 évaluations

1325 Holland Rd   Suffolk, VA 23434
(Off of 58 left at the light before the overpass)

(757) 925-0846

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(757) 925-0846

1325 Holland Rd
Suffolk, VA 23434
(Off of 58 left at the light before the overpass)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

DEAGRABATTEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomeka M.  |  Premières impressions 
Évaluation :
5

Na

ANTHONYTYRONE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCINEPITTMAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIVIANRAMALHO T. 
Évaluation :
5

Friendly staff, very helpful and efficient

TIMOTHYMICHAEL D. 
Évaluation :
5

Everything went well the employee was very helpful, and friendly.

ALVINT O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSHUAMICHAEL S. 
Évaluation :
5

Very friendly, professional and efficient.

MARKLINUS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elliott B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Esther P. 
Évaluation :
1

I had a 5 x 8 reserved at Buler Street in Chesapeake Va. and when I arrived the young lady was very rude and told me "It aint going to happen today" because my standard F-150 ball was to high and she would not offer help locating another u-haul that would help me. I was blow away!! . 3 hours later I found another dealer in Suffolk Va. that had the trailer and hooked me up right away. Very disappointing. Dave

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trish T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFERYLEE H. 
Évaluation :
3

I ordered furniture pads and a furniture dolly. When I arrived at the location, I was informed that this particular location did not carry either. It should be noted on the website to prevent any confusion. Additionally, I had to ask for a lock for the back of the truck, as the lock that was already on the truck appeared broken and without a key.

ANDREWRYAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALJEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANYNICHOLE F. 
Évaluation :
2

When I rented a trailer, as a storage rental customer, the woman working there was rude and unhelpful. She could or would not help attach the trailer to the hitch and was rude and snarky. I left the facility for a néw storage business because of the poor service. Most of the staff appears unfriendly and indifferent.

William A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLEALLISON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSARIOANTHONY T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Niketa B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRACIEDELORIECE J. 
Évaluation :
1

"Traffic" sent me to a location 45 minutes/one way from my original reservation location, though there a MULTIPLE locations with 20 minutes! Trailer was too small and due to work circumstances could not return it sooner. Returned it to a center close to my home though was told I needed to return it back to the location I picked it up from...another 2 hour r/t away. Could not do so as I had to commence my move out of state.

JOHNLEE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHENLYNDELL P. 
Évaluation :
2

When I called to reserve a trailer the lady told me that I needed to get my receiver hitch inspected because I didn't know what brand it was. I told her it was GM factory equipment and she still insisted I get it inspected. I ask her where and she said any U-Haul but she couldn't do it. I asked for a location that could and she told me Pruden Blvd. when I asked for the address she said google it. After a little discussion she gave me the number. That guy said he couldn't inspect it and gave me another number. That lady said the first lady didn't know what she was talking about and booked me a reservation at the first place I called. That first lady gave me an inconvenient run around for nothing. I wish I knew her name but nevertheless they need more training.

PETERANTHONY P. 
Évaluation :
4

The after hours check service did not work. I spoke with the manager who was suppose to take off the 20 $charge.

ROOSEVELTLEMONT' B. 
Évaluation :
5

Professional! Thanks

RENA B. 
Évaluation :
2

I had reserved a dozen packing blankets which they did not have also they didn't have the appliance hand truck and she tried to give me a small hand truck to move some heavy appliances. When I looked in the storage area they had a appliance hand truck. This was suppose to be a guaranteed reservation.

JAMESFRANKLIN H. 
Évaluation :
5

Would love to have access 24 hours

linda c.  |  Premières impressions 
Évaluation :
3

I requested the truck with a moving dolly for a short move to our new house. I arrive to pick up my truck and I am informed they don't have any moving dollys that I had requested a week in advance. I was guaranteed that all equipment was available at this location however the attendant told me that only the vehicles are guaranteed and not the equipment. That significantly slowed down my moving process and made things more difficult. Then the truck only had 1/4 tank of gas when I picked it up so I needed to refuel PRIOR to doing any real moving. I was then informed that I would not be reimbursed for any additional fuel that would be returned with the truck. So my petty ass drove all over town like a pissed off teenager burning off all my extra gas after I was done moving to return that truck with exactly the 1/4 tank I rented it with. The online process for renting and returning a truck is convenient and easy, but the store's execution of the process is lacking. I would chose a different company next time if there was somewhere else conveniently close and available. I suppose a business model of supply and demand allows some companies to not try as hard to meet customer satisfaction and minimum standards when the scale is tipped in their favor.

Kyle M. 
Évaluation :
4

Add a storage bike for the customers like the ones the employees have.

Marlon C. 
Évaluation :
2

The staff was pleasant, but more attention to detail is needed. Lights were not checked on auto transport trailer (daytime running lights were not operable). One of the straps securing tires was frayed almost beyond use. Ramp was faulty and took staff 15-min. to adjust to realign. (As info, at drop off, staff had to disassemble, as they could not realign.) Entrance to driveway was blocked by parked vehicle, so had to drive truck w/auto transport through the storage facility, then couldn't get out until staff finished loading another customers trailer (15 min) because gate was locked. All and all, we accomplished our mission. The staff was pleasant, but the equipment and orientation of parking/entrance and exit needs to be better management.

Rebecca F. 
Évaluation :
1

First let me say I rent from uhaul pretty frequently, feel free to search by number 8182972769 or name Allen Bradshaw. The service I received today was by far the worst ever. The gentlemen that was there was rude, unprofessional and lack of knowledge. I will never use uhaul service again after the service I received.

ALLENKEITH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy L. 
Évaluation :
5

Young lady was extremely nice knowledgeable and efficient Asset to your company Thanks

KINGWALTER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARONMCLEAN N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CONNIEMARIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENITAFAYE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William E.  |  Expérience générale 
Évaluation :
2

I feel out Gas and i checked before i drop off and she charged me Gas charges on my card...i told her on Drop off time please check Vehicle but she do not check and after they charged..its not fair...

DEVANGRAMANBHAI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kently P. 
Évaluation :
5

I found the return process after hours to very difficult for not everyone is computer savvy and the checklist fir the return was extreme difficult for me and the surcharge for not being able to complete the process myself.

MARYCHRISTINE C. 
Évaluation :
5

I'm not sure that there is anything to improve. This is my second time renting from this location and everyone has been super nice, helpful, agreed resource.

CORINNEADELE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELSEAANN D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
4

Have more staff available……5 different customers waited over an hour to pick up their scheduled reservation.

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verna H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NETTALOUISE S. 
Évaluation :
5

Staff was excellant

JEANNELOCKWOOD G. 
Évaluation :
5

Very nice experience with this location, The girls working there were very nice and helpful.

KATHERINE B. 
Évaluation :
5

Excellent staff. Very friendly and helpful. I would definitely recommend them to anyone for moving services.

Robert N.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRANDONO'NEAL D. 
Évaluation :
5

If you take care of the online reservation first and upload your info prior to arrival it makes the process more Efficient and effective. I was there 10 min, in and out.

ROBERTJ B. 
Évaluation :
3

Ask specific questions and was given the wrong information.

DEAGRABATTEN S. 
Évaluation :
3

Office is suppose to open at 7am. When I get there to drop off the equipment at 730am, the office is still closed and did not open until almost 8am. On top of that, the guy receptionist/cashier has a bad attitude and wasn't helpful at all

VERICKTENOSO B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIRIPONGS S. 
Évaluation :
5

The Young men there where new but they pressed on to get the job done in a professional manner

milton C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMESHADENENE S. 
Évaluation :
3

No one check the miles on the truck...I toke pic of it be4 I drove...a 19,95 $...gas..incorrectly

TRAVISLAMONT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
1

Was not acknowledged by staff for 20 minutes upon arrival. Then my uhaul wasn't there for an hour past my appointment. Watched a staff member back a truck into a guard rail and shrug it off. The whole situation was bad.

SHAWNPATRICK N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MATTHEW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha G. 
Évaluation :
5

It was fast and friendly service! Thanks

BOBBYLEE J. 
Évaluation :
3

Service (Naomi) was very helpful in getting me processed and ready quickly. The truck was cleaned, full, and ready to go. No issues with this location.

ZACHARYTANNER H. 
Évaluation :
5

Excellent customer service representative. Job well done.

ANNAMARIE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEGANYVONNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENRO L. 
Évaluation :
5

Love it

Tyneki V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASPER S. 
Évaluation :
5

I was told when I made reservation I would be picking up at a Location about 10 minutes away. When I arrived my pick up location had changed (the day before) to a location was almost an hour away. Terrible. The local pick up people at both locations were great. Whoever made a reservation and gave me pathetic notice and really no chance of changing it should be fired. Or is this a uhaul trick?

LUCYLEE T. 
Évaluation :
3

make sure customer gets what they reserved. i know it was my fault for forgetting the dolly and pads, but they should have had that out and waiting for me and made sure I got it.

THOMASNEIL J. 
Évaluation :
5

Aucun

Hemang S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDOLPHALEXANDE R. 
Évaluation :
4

I rented a utility dolly that was supposed to be in the van when I picked it up. I picked up after hours and had to purchase a utility wagon to help with my move.

Angela S. 
Évaluation :
5

Very friendly employees quick and easy pickup

Christopher T. 
Évaluation :
4

Very helpful and knowledgeable staff. Will be back again!

DAVIDSPARKY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDELLWALTER D B. 
Évaluation :
5

Truck was clean and ready when I got there to pick it up. Customer service was very good and returning was very easy.

jeffery R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMRUSSELL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marco L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYAMAURICE S. 
Évaluation :
4

Shocks seemed to have been worn out other than that truck was in excellent condition and would rent again

Glenda W. 
Évaluation :
5

You have a great and friendly rep in place. She really is very helpful and makes everything good.

WILLIAMHOWARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDELLWALTER D B. 
Évaluation :
3

Customer service was great.. truck was horrible and needs to be decommissioned. Absolutely should not be re-rented... steering was all over the place. Transmission tried to fail when I hit the brakes.. It was ok on the interstate but on low speed roads I really thought it was gonna die. I never comment on stuff.. but this truck was that awful.

James D. 
Évaluation :
3

For starters, do not make a travelodge hotel that doesn't have any trucks a pickup location for a truck rental. The manager of the hotel said this isn't an uncommon thing for uhaul. I arrived at my pickup location at my pickup time and there were no trucks. I had to call 1800 uhaul and have them change my reservation. The people that I had inconvenienced to help me move had to stand around and wait for me to drive further from home and go pick up another rental. I will never ever ever again rent from uhaul.

SHANNON D. 
Évaluation :
1

Very disappointing experience. I made my booking 2 weeks prior to the date I will use the truck. I was all set and arranged labor for my move when I my pick up location was changed to a place more than 40 miles away from the original location. It was lucky for me i dropped by the location the day before the pick up date. When I reach to the new pick up location I felt i was treated a staff who showed no compassion. The night prior to the pick up I spoke to someone named Andrew and made it clear I will pick up the truck from the new location but will return to Ahoskie. The lady staff who processed my check out told me I must return the truck to their location or I will pay about 1 000,00 $ charge. I have to agree with returning the truck to that suffolk location for cancelling it can be more expensive. It added to my expenses with truck mileage and gas plus I have to add one more labor so I will still have time to return it the same day as I need to have some to pick me up from the location in returning home. My worst experience with Uhaul. I have to hold my frustration and focus on my move. I felt unjustly treated. I was thinking Uhaul was taking advantage because they monopolize the area. This last experience with Uhaul was totally opposite to what my experience prior..

JESUS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDKENNETH U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDEARL B. 
Évaluation :
5

Amazing quick and all on the phone. Thank you. 😊

NATHANIEL M. 
Évaluation :
3

The 26 ft truck that I had a reservation for was not available. I had to get a 20 which caused me to make another trip due to the smaller truck. The girl working was fantastic the guy who originally took my order should be fired

MICHAELJAMES N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

Very helpful and professional employees at the Suffolk location.

JEFFREYPAUL N. 
Évaluation :
3

Again the person checking me out was kind however unorganized and was unable to truly answer my question in reference to the price of my rental. I turned the rental in a day early yet from what I was told it has no bearing on price. There was no investigation in this matter.

Luis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIELOUIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN C. 
Évaluation :
4

Storage was good . Staff were good especially about correcting their mistakes. For some reason a few times my card was said to not be on file which charged me a late fee but they corrected it. The only thing I dislike is whenever I call I never got an answer so I had to come up there which was ok because I lived near but it was just sad they don't answer the phone at all. Other then that great place and would recommend to any one

Precious C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIANNA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C.  |  Premières impressions 
Évaluation :
1

Why is it every time you get a u haul from them you always owe money that you don't owe smh will not recommend them to no one then they want to get nasty with you like you did something wrong

Ursula P.  |  Expérience générale 
Évaluation :
5

The storage unit was close to where we live and convenient for our use. The staff was friendly and knowledgeable. We would use this facility again if needed.

Linda F.  |  Expérience générale 
Évaluation :
5

When I first arrived, the storage was getting ready to close but Heather took the time to help me out. My code to enter the gated facility wasn't working and I had to call Heather to help again get me in with my two helpers. Anyway, I appreciate her for going out of the way to help me out especially when she had to come back after hours.

Maggie O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret E.  |  Online Move In 
Évaluation :
3

First gave us a car carrier that was broken and when we returned it we had to go thirty miles away to pick up a different one. That carrier blew a tire in South Carolina and we had to sit on the shoulder of I95 for three hours until someone came and fixed it.

Linda F.  |  Premières impressions 
Évaluation :
1

They are unfair and wouldn't work wit u. I didn't have a job im on disability and they still wouldn't work with me for anything after my bf stopped paying it. I definitely give them a 0!!

De'unka J.  |  Expérience générale 
Évaluation :
3

There was a lot of staff turnover and depending on who I dealt with determined my experience. Communication was often poor and created frustration. I would look elsewhere before using this location again.

Deborah B.  |  Expérience générale 
Évaluation :
5

The lady at the storage helped me. It was at closing time but she did help me. Had problems using my code to open the gate to get in storage. Eventually she had to open it for me. I appreciate her helping me out.

Maggie O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNADETTE B.  |  Premières impressions 
Évaluation :
5

Competent, Helpful, Courteous and Professional Staff

As Time Goes By A.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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