Customer Reviews for U-Haul Moving & Storage at Hollywood

Évaluation :

1

This location was a mess and made people even with their moving service truck move to another spot with an attitude. The employees there were rude and not helpful at all. I do not recommend for anyone to go there, they will leave you stranded.

Évaluation :

5

Staff was friendly, fast and helpful.

Évaluation :

5

Everything seems spot on. Thank you

Évaluation :

5

I didn’t need a unit I canceled it same day on 6/1/23 waiting on my full refund $125,16

Évaluation :

2

Staff is very rude and not very helpful

Évaluation :

5

The young lady that was at the Hollywood location was awesome.

Évaluation :

4

These personnel were so inviting and caring. I brought back the truck with more gas than I should and had there been a policy to even give some insensitive towards another rental or such it would have been nice. I have more things in Los Angeles and wonder if I can afford to so.

Évaluation :

3

The staff at this store is rude and not pleasant.

Évaluation :

5

Overall very good experience renting from this location.

Évaluation :

5

The only thing that seemed to be a small inconvenience was how close all the boxes were to the front desk. It made it slightly difficult to navigate around them while someone was loading a cart. And when I left I had to navigate through some customers and it was very awkward. Other than that the staff were incredibly professional and helpful and the facility was very clean and inviting.

Évaluation :

5

Great employee working the counter.

Évaluation :

5

All the employees were top notch! 10/10.

Évaluation :

5

Professional. Business. Nough said.

Évaluation :

3

AC didn't work, truck was dirty and falling apart. I had to clean truck to return it. Very expensive will not utilize this service again.

Évaluation :

5

👍

Évaluation :

4

The service and equipment was great. I had made a reservation for truck and appliance dolly the day beforehand, but no appliance dollys were available when I arrived to pick one up. Thankfully the representative quickly directed me to another location where I was able to pick one up. The only problem was that then I was told I could only bring back the dolly to the second location, which would have to be after hours so I'd have to do that online. Unfortunately, online returns of a dolly separate from being secured in a truck is not permitted and I ended up wasting about 45 minutes on the phone and online before finally asking a res presentative to document that the manager had told me to leave it in the back of one of the trucks on the lot, of course taking pictures, and then telling the rep I wouldn't be liable if it went missing. At least he documented the explanation. I just wish they would have let me return the dolly with the truck at the one location. Otherwise, everything went fine.

Évaluation :

2

There were roaches in the storage units and wire cages so everyone can see your stuff

Évaluation :

5

Don't charge for being a few hours behind on returning U-Haul. Moving can be hectic. God Bless.

Évaluation :

5

Good customer service

Évaluation :

4

It should be twenty four hours assess..

Évaluation :

5

Fantastic service

Évaluation :

5

The ladies at the rental counter were great. The cost for an extra 3 hrs was way too high!!

Évaluation :

5

Everything was great 👍 👌

Évaluation :

4

I don't like the 10pm stop time too enter the storage facility!

Évaluation :

4

Hire me

Évaluation :

5

I was happy with the help I got at the shreveport location.

Évaluation :

5

From the customer service to bring it the truck back the customer service was great and I did have wait that long I love the experience I will be back at f I need haul in the future and tell family and friends about this location

Évaluation :

5

Make sure that no smoking means no smoking truck smelled loud

Évaluation :

5

They were so patient and helpful to me. I needed additional hook up equipment and they knew exactly what I needed and set me up.

Évaluation :

5

No complaints

Évaluation :

5

Great Team of people there at the Hollywood location. Property Manager Kesha did a wonderful job. Great bunch of people.

Évaluation :

5

Excelente

Évaluation :

5

Everything was chaotic on my end, but they handled everything great!

Évaluation :

1

better customer service

Évaluation :

5

Everyone was great, I don't see any improvements at this time.

Évaluation :

4

Good customer service at this location. If you want to get excellent, need to be a little more enthusiastic when customers enter.

Évaluation :

1

Better service

Évaluation :

5

Dwight was very helpful..I ordered a 26ft.truck to begin with but when we looked at it we decided it was bigger then we needed So we decided on a 20ft. Dwight was very easy goin about our change ...he explained everything very well. We opted for the insurance. We drove from Shreveport to Gulfport no problems. The Gulfport site was easy to find .We drpped our truck off. Before 9am with more then our quarter of a tank required..we didnt have to stay long just let someone that we dropped it there..the number on truck let them know who we were. so no waiting for paperwork ..we were in and out about 10 mins.

Évaluation :

5

Larger shed for pouring rain.😃

Évaluation :

2

Wouldn't help find the truck. Just not very friendly at all!

Évaluation :

5

Very friendly and professional staff! I would not go anywhere else!

Évaluation :

5

I have been renting since April of 2022,I at the time requested a business account and also still is . I would have different ones to take my information as well as give me information for the person that's over cooperate still to this day I haven't gotten any response. As a business owner there no way that I could have faithful clients and not go out of my way to show they my appreciation. I don't know at this point who to contact but I refuse to give up. Ms. Carmencita Patton

Évaluation :

5

Good facility.

Évaluation :

3

Some of your employees are not very friendly

Évaluation :

5

I had to have one of my family members go pick up my ubox because the moving service only reached out to me once and then told me that MAYBE they could deliver my items to me two days after it was supposed to arrive. The rest of my experience was great. I am unsure if I was charged for a full two hours for the moving help with the loading of my box and I am not sure how I would check that.

Évaluation :

3

Iti s hard to locate where to go for 24/7 truck dhare.

Évaluation :

3

Still waiting on my prorated refund because it’s been over a week now since I checked out the unit.

Évaluation :

5

Thanks for being here.

Évaluation :

5

Excellent service. I have no comments for improvement. Thank you so much!

Évaluation :

4

Van was ok

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

The staff are rude and not helpful I lost all of my belongings because a staff lied to me.I would never use or refer u-haul again in life.

Évaluation :

4

I was told by the manager that I would be credited miles on U- Haul due to the fact I had to come change out trucks because the truck I originally got was full of cooking oil.. This doesn't reflect on my bill.

Évaluation :

5

Keep up the good work

Évaluation :

3

The truck appeared to have not been cleaned inside or outside in several uses. Also, I had to search the lot for the truck - it wasn't in a designated area.

Évaluation :

5

Employees were friendly and very helpful.

Évaluation :

4

Have signs on driving into this big site, telling you where to get service or order rentals

Évaluation :

1

The truck didn't have a dolly the dash lights didn't come on the back brake lights were out the truck was jerking and shaking will never 👎 use you all again

Évaluation :

3

The lights wasn't working on the truck

Évaluation :

5

Keep up the good work

Évaluation :

5

The assigned truck had some mechanical issues and we needed another truck. The employee working that morning was very responsive and eager to help out. His attitude made the experience much better.

Évaluation :

5

Love the staff and location!!!!

Évaluation :

2

S.O.

Évaluation :

4

My storage area wasn't cleared. Some one was park partly in my area .

Évaluation :

5

Keep up the Great customer service. U haul will always be the only storage company I will use. Thanks you guys殺

Évaluation :

1

The Light In the Stories Was Not Lite At all COULD NOT SEE ANYTHING HAD TO WORK CELLPHONES LIGHT'S.

Évaluation :

5

Great place...

Évaluation :

5

Your staff was very knowledgeable and experienced. Thank you for what you do. I was in a bind and needed storage!!!!!

Évaluation :

3

I'm very disappointed. I was moving my things to storage and we were locked out. Leaving my storage open and part of my items were on carts in the facility. I'm heading back now to finish unloading and return truck. I called General Manager to explain what happened and she offered mo solution and hung up in my face.

Évaluation :

5

Outstanding customer service

Évaluation :

5

I enjoyed my stay at u haul & I will be using you all again in the future, thank y'all so much.

Évaluation :

5

The staff there are great and we're always ready to help and we're very friendly. Thanks for the last 3 years.

Évaluation :

5

Exceptional Service

Évaluation :

3

Need To add letting to units solar powered to save on cost. Too help load on or outs a t night at The hollywood Location in shreveport.

Évaluation :

5

Nice service

Évaluation :

1

The unit that was assigned to me was in disrepair . The door track was so damaged that the lock latch hardly functioned. A U-Haul employee had to literally beat the latch to close so that I could lock the unit.

Évaluation :

1

Yes I purchased a storage on 11/13/2022 once I opened the storage there wer items left in there I told them about it an they apologized an that they didn't know I told the mgr.in the future they should make sure there cleaned out before they give card I think I should have got my price lowered are got a 2 weeks free please contact me me 3189908988 Tonia WTkins

Évaluation :

5

Very pleased and happy with my stay 😊.

Évaluation :

5

Ms.Jameisha is awesome, I shared with her a situation I am being challenging with and Thk God she for her compassion, understanding and friendly help.Thk God for her.

Évaluation :

1

I didn't even use the storage. I paid for it and not even an hour later tried to get a refund because my husband had already gotten 1. So I have a storage that I don't even need

Évaluation :

5

Thanks to Ms.Jokeska Jackson!!!!!! I never had a bad experience!!!!!! You guys are awesome!!!! And I also would like to Thank Mrs.Paige Robinson as well on my move in 7years ago!!!!! She's a very outgoing,understanding person as well!!!!!! Thanks to My U-Haul Employees!!!!!!

Évaluation :

4

Some employees have bad attitude's don't know how to talk to customers including the superior

Évaluation :

5

Everything was well maintained, clean and convenient. Merci.

Évaluation :

5

Could get credits

Évaluation :

5

mrs jackson was wonderful!

Évaluation :

5

The manager Kesha Jackson was so sweet very helpful and very nice!

Évaluation :

5

Informative and quick

Évaluation :

5

Thank you for a great visit 😌

Évaluation :

4

Thanks

Évaluation :

3

My unit was nasty, there was trash everywhere. But Jokesha was excellent!!

Évaluation :

2

There were discrepancies between uhaul locations. It took 2 hrs to fix. I was just there to pick up packing supplies:(

Évaluation :

3

I dont understand the fact you can't view the storage unit until after you pay for it to see if that's the size you need, I actually paid 169 for a big storage unit and I don't it

Évaluation :

5

Everyone was Nice

Évaluation :

1

The store manager was very rude and unprofessional as well as the staff at this location. I had my kids with me and as we was trying to return our truck we seen staff members smoking weed out in the open bu the return center, loud vulgar music was playing, my kids heard all the inappropriate music an smelled the weed smoke. I was very upset. When i returned my truck that was sitting on the lot all day because we was waiting on our movers. We was charged a extra 58 dollars because the truck was not unloaded. No other customers had that truck reserved so to get charged a extra day was very unreasonable. We were talked to by the staff and the store manger in a very unprofessional manner. I will never spend money at this company again.

Évaluation :

4

I would like 24/7 access to the facility

Évaluation :

4

Thanks should make options easier for people moving and living out of state as far as vacating the unit as most times people hire movers.

Évaluation :

3

We should not have to buy a certain type of lock

Évaluation :

5

Top notch service with a no-hassle application process. Thanks Paige for your assistance

Évaluation :

5

The staff was very helpful and professional.