Évaluations des clients U-Haul Moving & Storage at Holt Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Holt Ave

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Charlene M. le

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Very nice & helpful gentleman, he truly cared about what I had been through & compensated me just as the company should have. Truly cared about the problems I had at the Fontana store, plus the problems that the reservation people don't explain everything about rental qualifications or pick up of your equipment & how you might have to go to other facilities to pick it up which is quite a ways away until the day you go to pick it up. I also didn't appreciate how reservation people didn't notify me of $100 deposit on the equipment as I am on social security & hadn't budgeted for it. I really appreciated the gentleman at the Pomona Store at Dudley & Holt Blvd. He was immensely helpful & cared about what your company put me through. Sincerely, Pamela Miranda 909.454.0778 Please contact me if you have any questions.

john s. le

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I made an appointment e Garey Ave location in Pomona, California and they informed me that the size truck I was looking for was not currently in their inventory of rentals. However, the U-Haul system would hook me up with the closest facility that had the truck I required. The day before I needed the truck I received a telephone call that a local U-Haul facility had the truck I required. It was just a short distance from the original facility. I worked with David, the owner, and he was fantastic and thanked me for my business. A great experience with a talented and customer focused management team, definitely a “Top-Shelf” organization.

Jose C. le

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Le client n'a pas laissé de commentaire.

Xuanwei M. le

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The uhaul guy prepared wrong quantities of furniture pads until I was charged over 90 bucks after I dropped off the truck at the destination.I hired helpers to load the truck. No one will notice this mistake except the uhaul guy.

Andrea P. le

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David Gomez provided great cust service. Made my reservation process very easy.

Gregory S. le

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David r & David g were exceptional

Gloria A. le

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Customer Service was excellent. Well informed and knowledgeable. No hassles when renting my truck. Felt a little sad when I closed out my unit. Will miss them all. (especially David)

Haroun I. le

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Le client n'a pas laissé de commentaire.

Robin B. le

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M. Gomez, the manager, was very kind, professional and helpful as usual. I can only recommend this Uhaul location very warmly.

Shawn R. le

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Thank you

Joshua P. le

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Le client n'a pas laissé de commentaire.

Evelien S. le

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Le client n'a pas laissé de commentaire.

Justino A. le

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Le client n'a pas laissé de commentaire.

Brian A. le

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Amazing experience.

Maresa S. le

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Great customer services better than Garey Location.

Jose S. le

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Phone calls need to be answered by an employee, “My apologies, can I put you on hold for a few minutes. Thank you!”. I had a simple question. The prompt told me it would take 20+ minutes to answer. No answer just a machine. Hung up after 20”. :^|

Albert C. le

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Le client n'a pas laissé de commentaire.

Verlon S. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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5 day trip to Colorado took use through several deserts and hot drives. The truck A/C did not work and and it was a very unpleasant ride in a hot cab for much of our drive.

Eunice R. le

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Everything was great! Wouldn't change a thing.

bernadette f. le

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Great customer service. Super easy and fast to rent a truck! Will definitely return to this location!

Kenny C. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Le client n'a pas laissé de commentaire.

Athanasios H. le

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Le client n'a pas laissé de commentaire.

bryan s. le

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This was the most helpful service I have ever had at a Uhual location, please keep this type of positive attitude and excitement for work. Great job!

keshia s. le

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I received exceptional service from the manager David, also from the workers when David the manager was not around.

Keshia S. le

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Great customer service. Very helpful and made the process easier on me.

Lily P. le

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Le client n'a pas laissé de commentaire.

jose c. le

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Le client n'a pas laissé de commentaire.

Lori S. le

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Le client n'a pas laissé de commentaire.

Benjamin A. le

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Le client n'a pas laissé de commentaire.

Angel N. le

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We used uhaul for the first time and I did the mobile reservations . it was fast , consistent and very convenient for my family! The truck was clean. I had ordered a mattress cover and it was not placed in the truck, when I returned the truck at the same location, David Gomez helped me check back in and he refunded me with out any issues. He also tried to resolve the issue for me , asked me if i I still needed it , or what he can do . And I appreciated that! Overall I had a great experience and David was professional. Thank you!

Franshonda A. le

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Also the wait time was too long, there was one guy at the counter. Waited 20 min to return which should of took only 5 min.

Darion W. le

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Very bad experience, this was the 3rd location I had to visit to pickup the trailer. After a 40 minute wait in line at the second location, I was told they did not have my trailer. This is after the traffic team at U-Haul confirmed my pickup in Fontana CA. My first location was in Upland CA. The Fontana location told me I had to go to Pomona to pickup the trailer. I had a reservation and that did not seem to matter to anyone. The Pomona store said they would provide me a discount, I did not get the discount promised. On top of all that, they told me the blankest I purchased are in the trailer. There were no blankets and I paid for them. I am very unhappy and need someone to make this right. I did call and opened a case.

Irene C. le

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David was the best . thank you so much David ! Very professional staff 👌🏼. i will definitely recommend it

Raquel D. le

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Le client n'a pas laissé de commentaire.

Pennie G. le

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Your customer service is amazing .. I will be recommending this location to everyone I know

Pedro L. le

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Good job

Patrick P. le

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David Gomez your staff manager deserves high praise for handling a situation that a previous U-Haul location generated. After David attached the trailer to my vehicle and put me thru the hitch electrical check obvious problems occurred. It seems the connection procedure that your Bakersfield branch installed in Sept. 2018 was faulty, unprofessional and inoperable. David and his associate took the time (4 hours) to reinstall the electrical connection like it should have been the first time. Again I thank David and his staff for their diligence and professionalism. Best regards, Patrick Petrelli PS/my trip back home to San Francisco was safe and uneventful, thank you.

jose C. le

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Nada todo bien.

alvin a. le

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David was great!

Claudia S. le

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Le client n'a pas laissé de commentaire.

Fernando M. le

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Le client n'a pas laissé de commentaire.

Tabitha M. le

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The gentleman at this location in Pomona California was very nice and helpful. He checked in our tow dolly and truck and had us in and out and on our way to some California fun in no time. I even told my son's roommate to drop his Uhaul off at this location because of how awesome we were treated.

DARLINE C. le

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Nothing! Amazing service especially from Miguel !

Nancy L. le

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The customer service was excellent

DOUGLAS W. le

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Nothing; excellent service!

Jose S. le

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Great location! Friendly staff. Easy and fast dispatch and return. Would definently come back!

nestine v. le

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Le client n'a pas laissé de commentaire.

Syed A. le

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My transaction was processed outside so I never entered the shop. I’m not sure how to rate the facility. There should be a choice not applicable to rate the location

Paul M. le

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Le client n'a pas laissé de commentaire.

Edward B. le

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The associates at this location always take care of us with great service. We are just a couple of blocks away from this location and need a trailer every once in while for added delivery capacity. It is quick and simple every time no matter who is behind the counter. Thank you, Joe.

Farrel O. le

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Le client n'a pas laissé de commentaire.

Fernando M. le

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Great service.

anna b. le

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Le client n'a pas laissé de commentaire.

Jocline O. le

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Miguel was absolutely amazing! He made the process so easy and stress free. I would do business with him again for sure.

angelina r. le

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Le client n'a pas laissé de commentaire.

jerry t. le

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Le client n'a pas laissé de commentaire.

Kendall T. le

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Mario was my go to guy. He took great care of me and everyone in front of me. I would come back to this location just to work with him again.

gustavo m. le

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Very friendly and professional personel. The person who installed my hitch did a fantastic job. Great employees.

susan m. le

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Miguel was awesome and so friendly and helpful! This was by far the cleanest U-haul truck I have ever rented. I honestly thought it was brand new until I checked the odometer. I will definitely be returning to this location in the future.

James C. le

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The person that helped. Me was excellent mo

VICTORIA Y. le

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THERE WAS ONLY ONE EMPLOYEE WITH A LARGE GROUP OF PEOPLE WAITING. HE FORGOT TO BUT OUR ORDERED AND PAID FOR DOLLIES AND FURNITURE BLANKETS IN THE TRUCK WHICH GREATLY HAMPERED OUR MOVE.

Felipe j. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

Sylvia F. le

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Le client n'a pas laissé de commentaire.

REECE C. le

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Le client n'a pas laissé de commentaire.

Victor M. le

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After having checked in and provided ALL information on line, all the same information was requested again at the rental location. Providing the information on line did not reduce the time at the rental location. Only one individual working the front desk. Had to wait a while when picking up the vehicle and also upon return since the one individual was busy both times.

Erick C. le

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Le client n'a pas laissé de commentaire.

vera s. le

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Keep the current manager. He's great and has a pleasant attitude.

Ronald M. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Equipment was not ready to go when I got there at 7:45 am. It took 45 min. before I could drive off.

NIAN W. le

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Forgot to give me dolly

William G. le

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Just Keep providing your customers with the high quality of customer service. Special thanks to David and Miguel, for caring about the customers needs and very friendly and helpful and knowledge about stores product,because of Miguel's Expertise I also Bought a bundle of boxes and will be renting a storage in a few months. David and Miguel you made our experience a pleasure, and you both was very honest with us you were truly a blessing during our time of need.

William M. le

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Le client n'a pas laissé de commentaire.

Samuel A. le

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Great Service! David (Manager) was completely refreshing to meet, and was educated on rental protocol at the same time.

kevin b. le

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Great experience. Thanks u haul

Miguel F. le

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Good

Cayetano H. le

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David and Miguel always give good customer service,I always come here I could go with Enterprice or Buget rental trucks but when you been dealing with good customer service one just stay there.

chi h. le

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Le client n'a pas laissé de commentaire.

Michael J. le

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Le client n'a pas laissé de commentaire.

Johnathan J. le

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Make things more clear an not take more money out of peoples bank accounts. Uhaul took anoth $112 in fees I needed that money.

charles c. le

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Le client n'a pas laissé de commentaire.

jackie r. le

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El muchacho nos atendió en español. Nos dio un muy buen servicio, muy amable y profesional. Este muchacho nos decía si tiene alguna pregunta con confianza déjeme saber. Recomiendo este lugar. Estoy segura que volveremos aqui.

Gildardo R. le

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Le client n'a pas laissé de commentaire.

john r. le

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Le client n'a pas laissé de commentaire.

EMIN M. le

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David helped me out in store. Awesome guy.

Wilson L. le

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nope, Miguel is the best person i’ve met in a while that cares this much for customer service. even the guys at the coach store aren’t on his level

Heath A. le

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Le client n'a pas laissé de commentaire.

Patrick Wayne C. le

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Every thing was good.

ricky p. le

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Le client n'a pas laissé de commentaire.

Robert David R. le

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You don't need to do nothing else I was completely satisfied thank you U-Haul I can't wait to move again

Curtis L. le

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Le client n'a pas laissé de commentaire.

Deonca B. le

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Miguel went over and beyond to help my husband and I. He made our rental experience seamless and is a great example of how customer service/experience should be. I cannot express how great he made the experience.

jessica w. le

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Le client n'a pas laissé de commentaire.

louis s. le

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Please Continue to making moving easy. Your location offers the best customer service, and the cleanest vehicles!

Aaron J. le

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Great customer service, caring and respectful

Regina D. le

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Miguel is extremely helpful and very kind. David is very nice and polite as well. This is the second time Miguel has helped me during a truck rental and he has always provided excellent customer service. I've had 22 moves in 19 years and Miguel has been the most memorable due to his ability to provide excellent customer service. Both Miguel and David are assets and because of my experience with them, I would recommend this location time and time again.

sid martin e. le

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Mr. Rios is the gentleman that assisted us with our rental. He was very helpful and is a good representative for your company.

Nathan A. le

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The truck drove terribly - bad transmission, had a very hard time shifting gears, clunked into park and jolted multiple times while downshifting / slowing down. The location and service from all employees at this location was great.

Peter S. le

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Great customer service provided.. Very happy with pomona location. Thanks again Miguel Rios.

Dave R. le

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Le client n'a pas laissé de commentaire.

vidal s. le

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Nothing at this time the process and employees did me a good service . Ty

soksann k. le

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Le client n'a pas laissé de commentaire.

JOHN M. le

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Le client n'a pas laissé de commentaire.

lafayette h. le

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Le client n'a pas laissé de commentaire.

aylin r. le

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Le client n'a pas laissé de commentaire.

Abraham A. le

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Took a box truck from pomona to long beach. Miguel was a great help even though it was busy and packed he assured and acknowledge every person assuring they'll be help soon. Excellent service.

Nadine Q. le

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Miguel delivered great customer service. I would highly recommend my friends and family to rent or check out the other services U-haul has to offer thanks to Miguel. Miguel continue to deliver the super great customer service! U-haul management you definitely have a super great employee who is deserving of a raise and promotion!

Alfonso T. le

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Le client n'a pas laissé de commentaire.

janine l. le

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Le client n'a pas laissé de commentaire.

Regina D. le

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Maybe have 1 more person on staff since it appears to be a very busy location.

Mellisa H. le

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Miguel and David were the BEST! I was out driving from one U-Haul location to next on the morning of my move and when I finally arrived at the Pomona location, David was so accommodating and great with me. I dropped the truck off later than I had expected and Miguel was so helpful with my final drop off. I hope I don’t have to move again for a while but if I do, I don’t be going to any other U-Haul dealer. Thanks again guys. Also, David, call me ;-)

Mariah B. le

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Le client n'a pas laissé de commentaire.

allison s. le

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Miguel Rios was awesome! He made sure we has the best unit for storage. He was very plesant and professional . The owner was very kind. He brought us cold bottled water to drink as we loaded the unit.

JOSEPH B. le

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Great check in and check out. The guys were friendly and knowledgeable.

Evangelina P. le

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HUGE, HUGE shout out to the Holt Avenue, Pomona, CA location. The person we worked with executed his job with knowledge and professionalism. He shared excellent ideas for our move. His customer service are outstanding, and he was courteous and friendly. It was a pleasure to work with him. THANK YOU!

louis s. le

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I really wish I remembered the gent’s name who took care of me today. Ramon ? He is always great with guest service. As usual this location went above and beyond to make my move easier. The new manager also been terrific. There vehicles even smell clean. Superior in cleanliness with there attitude needs to be recognized. Thank you both for your help today:

Rufino C. le

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I recommend this U-HAUL, to all all the hard workers. If you want to save money and have your extra items or other property 's secured , Store it at this place.They work with you .(They really do)$ave

Yesenia F. le

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Mr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it

Robert M. le

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All my questions were perfectly answered by the manager, who was also very courteous.

alisa j. le

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Miguel was great when I came in I was very frustrated and he stayed calm the whole time and work with me he has great customer service skills

Ana C. le

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If the second level of the storage facility is needed; I would recommend potential customers another facility. Solely, on the basis of a lacking elevator.

Jan T. le

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They definitely didn't have enough staff. every time I went I had to wait along time for service. Not good.