Customer Reviews for U-Haul Moving & Storage at Hwy 13 & Portland Ave

276 évaluations

12200 Portland Ave   Burnsville, MN 55337

(952) 882-5260

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(952) 882-5260

12200 Portland Ave
Burnsville, MN 55337

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK S.  |  Premières impressions 
Évaluation :
1

you have my name on this illegal eviction notice. I did not rent this space. My wife did. I never had anything to do with this space. To be evicted because of the poor judgement of my son is ludicrous. Our Son did give a man he knew the card to come in to purchase a bike from him. He was not responsible for the actions of this person. Although when he went missing he suspected what this person was doing. They left, and the following night this man returned without our Son to "check" for open lockers. Our Son was at home at the time. this man was seen on camera and the mgr. identified him as our Son, as he was riding a bike my Son rode. (yes, he was buying the bike). The police were called and this person was arrested. My Son had agreed to check-in at the office any time he was on the property and proved he would as well during the 30 day grace period before the eviction on the 4th. We feel the eviction was illegal as it never went to court to be determined. that the person evicted (me) had never stepped foot on the property. this cost my wife more time and money to find another location that was feasible in distance. Guilt by association... strange thing is, the person who was arrested still goes to see another person who rents there and did prior as well. This eviction was unfair, a probation would have worked. Our son has never had a legal problem or any problems with the law or the police. This whole thing was handled improperly, and I WANT my name removed from this account as I have and do rent from Uhaul and do not want any future problems. Merci.

STEPHEN J.  |  Expérience générale 
Évaluation :
5

This UHaul facility was perfect for me. I never had any issues and found Russ in the office helpful and communicative. Great!

MATT C.  |  Expérience générale 
Évaluation :
5

We are grateful for the extra space you provided our family the last 7 years. We have always had great service when questions arose and are thankful. You keep a clean and well organized space. We sure have appreciated doing business with you. jacque and jay

Jacque J.  |  Expérience générale 
Évaluation :
4

There was that man sleeping inside....

KATHERINE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN M. 
Évaluation :
3

Although the unit size that was reserved for me by the scheduler on the phone was not available, Erika,was able to find a large and a small unit close together so we could unload truck. She was most helpful.

PAMELA T.  |  Premières impressions 
Évaluation :
5

Good customer service.

SANDRA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brad m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L.  |  Premières impressions 
Évaluation :
5

Great people and great facility. Always helpful.

THOMAS D.  |  Expérience générale 
Évaluation :
1

Stop wasting customers time pls

Muez A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDULAZIZ H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip R. 
Évaluation :
5

the only downer in my experience was the 30 $in late fees the first month i had to pa. i was positive i had setup an auto pay for this space. so i didnt catch there was an issue until my contact person called and by that time it had accumulated 2 15 $late fees. The person on the phone was unwilling to help with the situation and that was frustrating.

WADE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip R. 
Évaluation :
5

I haven’t seen it yet

Gunnar S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brodie I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J.  |  Expérience générale 
Évaluation :
5

Nothing. At pick-up, Russ was great, and at return, Alex was also very helpful!! ALSO: the cargo van was superb!! I especially loved (1) the location of the back-up camera image (in the rear-view mirror), (2) the exterior side-view mirrors (especially the lower half for viewing "blind spots")!!!!!, and (3) the packing, furniture protecting "blankets".

DONALD S. 
Évaluation :
1

Very unprofessional. Ability to reach someone to discuss concerns: IMPOSSIBLE. Chat was horrible and emails addressed nothing. Finally received a call from the location. I will speak with him in the morning. Need to do better!!! Representative was not transparent and did a horrible job explaining how rental would work. Agreement in writing did not represent what was shared. Online says optional on items, however then supposedly required in person. Very confusing.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william J. 
Évaluation :
5

Loved everything about this place!! It exceeded my expectations!!

keli v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh J.  |  Premières impressions 
Évaluation :
5

The staff was very nice and patient. I had thought I completed the reservation online, but apparently had not. He was professional and prompt, and completed the remaining parts of the reservation quickly and with personality. Thank you for making this not great day so much better! Merci.

Alison P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asia G.  |  Expérience générale 
Évaluation :
5

Russ was great. He called when he said he would and treated my family like guest not as if we were just another customer.

Otis s.  |  Expérience générale 
Évaluation :
5

Vey Nice people and I am very happy with unit 318

RICH T.  |  Premières impressions 
Évaluation :
5

Service was fantastic!! Storage area looks very clean and well maintained and very safe and secure area!!

keli v.  |  Premières impressions 
Évaluation :
5

this is a good U-Haul storage facility that does what it is supposed to do.

Edward S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Easy check-in. Friendly and helpful agent.

Barbara J.  |  Premières impressions 
Évaluation :
5

Very helpful staff and excellent customer service. Answered all my questions before I could even ask them and covered everything.

LauraAnn R.  |  Premières impressions 
Évaluation :
5

N.D.

Elena R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Easiest rental I have ever had,

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon V. 
Évaluation :
5

This was my first time using contactless pick up and drop off. It was convenient and easy to follow.

Jeff K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy A. 
Évaluation :
5

The guy who helped me was great!

Eric F. 
Évaluation :
5

To me everything is perfect

nana K. 
Évaluation :
5

Service always friendly and beyond expectations. Russ is always Very helpful

DENNIS C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina r.  |  Premières impressions 
Évaluation :
5

Great Clean Facility, helpful staff, made everything very easy for us.

Sheri R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin W. 
Évaluation :
5

It is a good experience for us.

Wesley V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM P. 
Évaluation :
5

I used my phone for renting and picking up the truck . Amazing ! Was a very easy process and I saved time from going inside , I did everything through my phone and the website was self explanatory . Very easy to use

Handel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elshaday S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arlan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM C. 
Évaluation :
5

Teresa was very helpful with the check in. I also liked her friendly attitude towards me during the process making me feel very welcome

David M.  |  Premières impressions 
Évaluation :
5

Professional, helpful, friendly staff.

William F. 
Évaluation :
2

it was hard to find as well as dirty and clear that it wasn't used. the employees were also aggressive, rude and forgetful of my needs.

Adrienne Z. 
Évaluation :
3

It was hectic. The store was not open due to a key issue when we arrived. The key would not work to enter the building.

Kathy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Areanna B.  |  Premières impressions 
Évaluation :
4

Being what's going on in this world things went well. This license thing taking pictures could be better.

Dwyane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom A. 
Évaluation :
5

Keep up the good and thorough work. Great job Russell!

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

faith O. 
Évaluation :
5

Computer issues but the service agent was amazing and got us all through the tech difficulties!

Joan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie K. 
Évaluation :
5

The UHaul employee who handled our rental was excellent. He was knowledgeable, friendly and efficient. The vehicle we rented was in top-notch shape and performed beautifully. I highly recommend this UHaul dealer.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK N. 
Évaluation :
5

Have rented a locker a this facility since August 2014. Completely satisfied!

Bill W. 
Évaluation :
5

I have used this location 4-5 times and will only use this location. It is further from my house but really like the customer service. It is top notch customer service

Jessica G. 
Évaluation :
1

Bald tires on Rental van, had to be towed to get out of my driveway. Paid for tow coverage but got run around for towing. Had to pay out of pocket to get job done. Frustrating.

Bradley W. 
Évaluation :
5

Niman Nur

Niman N. 
Évaluation :
4

Just want it in writing that the Van was originally parked over the parking line towards the storage gate. The one next to it was over the line as well. I parked it as close as I could to the original spot without getting in the way of the other van or the storage gate, but it was still over the line a bit. Promise I'm not bad at parking cars, I just did what I could to put it back how it was. No harm came to the van in my care. Merci!

Mike J. 
Évaluation :
4

It takes a long time to check in and out. They're always having problems with their computer. It took 1/2 hr. to check out.

Leslie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brad M. 
Évaluation :
5

The young man working when I dropped my rented van off was very helpful and knowledgeable. I will definitely rent from this location in the future.

Julie S. 
Évaluation :
4

Computer systems were down but person was able to do what was needed on their phone. Service was great and overall a pleasant and efficient process.

Brian P. 
Évaluation :
4

The service was excellent. The upgrades to their computers seemed to cause so problems but it was all settled when I dropped off.

Stacy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana B. 
Évaluation :
2

It was irritating from the beginning. I made my reservation online days beforehand. I tried to call the location at 12200 Portland Ave to let them know I was running late but the man I spoke to said I had to go to a different location. So I go to said location and they told me I was still at the wrong one. I go back to the original location and the man told me my reservation just popped up in his computer. Going back and forth like that put me an hour behind schedule for the rest of my move, and I was late bringing the truck back. I tried calling five times to talk to someone about being late but no one answered. While returning the truck I was told since I was late, I was being charged an extra two days. I tried to explain the situation and neither of the employees were very understanding. One of them did tell me he was going to only charge me one extra day "as a courtesy". Moving is stressful enough by itself, I shouldn't have had to deal with added on stress from uhaul. Now that I'm being charged an extra 98 $that's gonna a put me behind on other obligations I have. I will not be using any uhaul locations from Burnsville ever again.

Stephanie B. 
Évaluation :
5

I tried to use the mobile 24/7 to pick up my cargo van. It didn't work, but Russell in the office was friendly and took care of everything. He made sure I knew how to operate the van, which was helpful. The van was clean and got the job done, and the whole process was easier than anticipated.

Paige S. 
Évaluation :
5

Very clean and neat, The manager (Russ) was a pleasure to work with.

leo g.  |  Premières impressions 
Évaluation :
5

Alex at the desk was very sociable, friendly and knowledgeable. He took extra steps to help me understand how to use the van I rented. He assisted me with loading up the moving tools I needed as well. Alex went above and beyond my expectations for uhaul! Thank you for hiring a great employee who helped lighten my mood during my stressful moving process.

Kelley D. 
Évaluation :
5

Perfect for last minute. Very thankful.

Jamal F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marney A. 
Évaluation :
5

Russ is always very helpful

robert f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

I loved ranting a uhaul it was amazing experience

Sahra I. 
Évaluation :
5

The manger Russel is awesome to work with!

Jennifer H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane N. 
Évaluation :
5

Russ and his team are great at renting vans and storage.

Tony V. 
Évaluation :
5

Speaks in a very polite manner he explains everything the in and outs with all the stress moving he make you feel at ease I even forget I don't like elevators. Thanks for a wonderful job .

David C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy S. 
Évaluation :
5

Very happy with the van,very happy with the person I worked with at this location. If I ever need to rent a van or truck again I will be back again.

gerald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddy W. 
Évaluation :
5

I have done business with this location for some time and all I can say is excellent

MARION H. 
Évaluation :
5

Nothing - this was a great and easy experience!

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter V. 
Évaluation :
5

The staff was extremely helpful. She understood we were running late on our pick up. Recommended we use the automatic service and when she realized we were struggling to retrieve our password, took time to check us out manually even though it was the end of her shift.

Colleen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maribeth A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rebecca M. 
Évaluation :
5

Excellent Service.

Lisa A. 
Évaluation :
3

I reserved a van via phone at the 1630 Hwy13 location. I was the only cargo van reservation for the day. I was extremely stressed and in a time crunch only to find that there was no cargo van at this location upon arrival. The manager had zero time for me and was entirely too busy with his "fucking hitch" to care about this error. He said there was nothing he could do and didn't even take the time to give me the address of the second location when I asked. Luckily, there was a helpful employee who apologized and found the address for me, but overall this this error added at least an hour to my day and extra miles that I had to pay for. The second location was very helpful and tried to hurry through the paperwork to get me on my way, but overall the customer service was subpar and I will not be using your services again. Kudos to the helpful employee at the first location or I would've lost my mind...I didn't get his name but he worked behind the desk and had dark hair and several arm tattoos. Hopefully this review will help this from happening to others. Amanda

amanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlys A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
5

I well always go there to rent .

sandra R. 
Évaluation :
5

You are good

Nadine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
4

The location and quality of the van were very good. (The van had less than 1000 miles on it and looked and worked like it was new.) However, there was a pungent smell in the cab. I wonder if a previous user had smoked and I was smelling odor masking agent. It was too much (and, in my opinion, stinky). Also, the van was "full" when I took it. I only used 18 miles, but I put over 12 $of gas into the tank before I returned it, in order to return it full. That is pretty poor gas mileage, assuming the tank was really full when I took it (i.e., less than 5 mpg).

Mark L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd A. 
Évaluation :
5

Did a great job friendly people good service.

Leanne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas D. 
Évaluation :
5

The cargo van was spotless and had very few miles. Everything worked perfectly. Staff was well informed, flexible, friendly and professional. Will use again, they did a great job!

darrah W. 
Évaluation :
3

My buddy and I had a terrible time not only with the directions but the location there seems to be a problem in U-Haul where we have too many in one area in my opinion thank you for your time regards Darcy Landau

darcy L. 
Évaluation :
5

Excellent service very helpful

carol G. 
Évaluation :
5

24/7 drop off did not work. That was the only part that was frustrating. So I had to drop my keys and pray I wasn't going to get in trouble

Elizabeth L. 
Évaluation :
5

We should have gotten a rental vehicle from uhaul weeks ago. With Uhaul we got it all done in 1 day. I learned my lesson. Thanks Uhaul.

Kevin T. 
Évaluation :
3

Parking very limited

penny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wael A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jada W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor J. 
Évaluation :
5

Make sure rented equipment is in the van.

Dat N. 
Non les évaluations ont été soumises pour cet établissement.

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