Évaluations des clients U-Haul Moving & Storage at Hwy 14

My last rental was OK. The hook up of the trailer was NOT done right. The trailer was unhitched on the highway and that PUT MY WIFE AND ME IN A LOT OF DANGER. Thankfully one of the safety chains held and I was able to get off the road safely after swerving across multiple lanes. I definitely will be checking the hook up personally from now on to make sure the trailer was hitched on right by U-Haul people. I've done a lot of business with U-Haul and this was definitely not a good experience. I still recommend U-Haul based on past experience.

Everything was great! The staff was very friendly.

Personnel werr not friendly and were short with words.

Personnel provided accurate information about location to get gas. Had everything ready when I returned to turn the truck in. Procedure took less than 5 min.

Loved being able to do everything online. It made the whole experience much easier than expected.

Repeated question on the Uhaul app about the conditions of my towing truck is annoying. I made 4 trailer rentals in a span of a few weeks. Can't it tell that my truck can tow things with ease?

Truck smelled like cigarette smoke and I was supposed to return in the area I was moving and was told to return where I picked up. This notification was given to me at the desk when picking up the vehicle. Very inconvenient since I had to rush 50 miles back in order to return before closing.

Inside truck was dirty the cup holder

Don't tell a customer they can reserve a truck for two days and then email them a confirmation for one day and then upon pickup when questioned about return date be told you aren't doing 2 day rentals at this time. Suppose we were moving to another state, still no two day rentals? We found another company to rent us a truck and returned yours as soon as we could pick up the new one.

Due to COVID-19 all vehicles should be cleaned and wiped down.

Mr. Guy was so nice and thinks about his consume, and every time I went was almost every week he make sure his staff took good care of me.

Trailer was not connected to hitch properly and disconnected on the I-10 freeway during rush hour

Try hiring competent people to make reservations. People that actually listen to what the customer is saying.

HVe only dropped off outside working hours, but the property is kept clean and maintained.

I rented a vehicle tow dolly, one of the safety chains was broke on it, I questioned the safety factor of it and the person assisted me stated it would only be an issue if I had gotten into an accident. When I returned the dolly, it was immediately rented out again without the chain being repaired. The same person assisted me and I asked him why were they renting this dolly out again with the chain broken and his response was, either the person take it as is or they wouldn't get a dolly on today

Things were good

I always used this location. All the times ,I needed a truck, they always delivered great service.

Each moving truck should come standard with a dolly ! Other than that... Everything else was Great.

Guy is always so kind and understanding. I have rented from him fir YEARS... and he has never changed. I got the truck stuck in the mud and got back late. I was so worried the he would be super duper pissed... instead he was so kind and understanding. Great guy lol, Great location

Love the online check in option. It seemed to help us and the employee handling our checkin. Great feature! We were late due to traffic and were easily able to finish the check in process due to this feature. Also, the employee was awesome. Good natured, super nice, and very helpful. The Hwy 14 location in Lake Charles, LA has helped us on multiple occasions and we always have a wonderful experience. Glenn, the manager is a really great guy. Definitely would recommend to friends and family.

Went very smoothly, particularly for last minute need. Friendly folks that got me taken care of fast.

Very disappointed had to pay 75.00 for a trailer my car could not pull. Brought the trailer right back and could not recieved my money back. Uhaul new when made the resavacation that i was hauling 2007 Lexus from Lake Charles to Monroe thats 4 hrs away and once we loaded the car and kids it was like almost 2 hrs passed and brought the trailer right back because my car couldn't pull that weight. Im not referring anyone to Uhaul and also social media also heard how my moneu got taken from uhaul.

Nothing, all was perfect

General manager at the Lafayette location was very helpful and courteous. I'll definitely recommend this location to family and friends.

Very friendly and competent employees. Great experience! Very organized!!

staff meet me in the parking lot, unhooked the trailer with no issues, very friendly and helpful and easy peesy. thumbs up!!!

The Staff Was Not Very Professional and Showed A Lack Of Care and Concern For Customers. In Addition A Situation Which Is Beyond Their Control The Computers Were Slow Which Means Outdated Which May Be The Reason For A Generally Poor Enthusiasm For Job.

Nothing

Mr Guy was outstanding! He was friendly and very professional and got me in and out in a timely fashion. I will definately recommend my friends and family.

Notify customers about the oil replacement policy. I was a little confused on whether to fully service the truck for an oil change or just add a quart of oil then return the truck as is. With this in mind, it will be less confusing for the next customer. The attendant that processed my return notified to me that the truck was cleared and nothing more needed to be done. I am grateful for there service and quick return form U-Haul on HWY 14 Lake Charles, LA. Thank you

Mr. Gus and Rechelle are very professional and there is nothing I would say they need to improve on. So far so good!

keep up the good work and service!

Please have dollies available and let customer know beforehand. I know other customers probably kept or misplaced them.

Uhaul localities we're not a problem, the equipment was horrible

The interior and exterior of the Uhaul was filthy. The air conditioner was broken. They was a knife left in plain view. I tried calling in to complain but couldn't get through to someone.

Just if the customer order something please somehow let us know it's not available before we get there so we can make other arrangements. I ordered furniture pads but didn't get them. Thanks for your service.

They do a fantastic job, the whole Crew. They are all friendly and courteous and professional in what they do. Guy Lour is an excellent Store Manager and has an excellent Crew.

asked man who hooked up the trailer if the tires were ok. he said yes they check them each time they are brought in. left tire only had 20 #'s when i checked it at home. i noticed the trailers aren't checked when returned.

friendly faces

Wonderful job

The equipment I ordered was not there when I got there so I had to spend more money to complete the move.. also the movers didnt show

The side mirrors to the truck were filthy and when we told this to people both outside and at the desk they said that they didn't clean the mirrors. We also told them that there was mud inside the cab of the truck on the dash and they denied it as if we made this thing up! We understand that we picked this truck up one month after hurricane Laura because we are victims of this hurricane also And that's why we needed the truck, but to expect at least clean mirrors, which are essential in the Driving process, and to have the dashboard free of mud on the inside of the truck, is not too much to ask when you were paying as much for the truck as I was paying!!!. We were not treated like this at the Lafayette location on Ambassador Caffrey. They were extremely nice at that location and extremely helpful. Why can't the people at the location that we live that act the same way?

The truck has excessive front end play, drifts on road.

Excellent service and love the people they made my moving and storage easy!

I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.