Évaluations des clients U-Haul Moving & Storage at Hwy 14

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Hwy 14

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KEITH D. le

Évaluation :

no issues

Alexander T. le

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Le client n'a pas laissé de commentaire.

CHARLOTTE H. le

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I had to drive an extra 18es because our local UHaul can't offer the 19.95 van. We have to go to the other side of lake charles(10 miles) away just to pick one up. That discouraged me from renting it a second day. I guess that's how you make your money, but it is a huge inconvenience.

Cindy L. le

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Le client n'a pas laissé de commentaire.

Kouami E. le

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just dropped off at night.

Christina B. le

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I called uhaul in Lake Charles, Louisiana and inquired about a trailer hitch for my van. They said they had everything in stock. I then went online and scheduled an installation time of 5:30 pm and drove and hour and a half because my local uhaul could not install it for a week from now. When my wife got there they told her that the hitch guy leaves at 3 pm. THERE SHOULD BE SCHEDULING ALLOWED ON THE WEBSITE IF THERE IS NO ONE THERE TO DO THE JOB.

BARBARA T. le

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Le client n'a pas laissé de commentaire.

Scot K. le

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Excellent service for the 1011 Hwy 14 location. Totally unacceptable service for the previously arranged drop off location of 1730 E Prien Lake Road, Lake Charles, LA 70601. Location was a used car lot. Sign on door to office said "We'll be right back" , but we waited some time and no one ever showed up. This was around 1:30 in the afternoon on Tuesday. We didn't appreciate wasting our time twiddling our thumbs waiting for someone to show up during the time they were supposed to be there. Nor did we appreciate having to got to ANOTHER U-haul to drop off the trailer. I think compensation for our wasted time and travel would be in order.

Courtney C. le

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Le client n'a pas laissé de commentaire.

Krista S. le

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Le client n'a pas laissé de commentaire.

Micah B. le

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Le client n'a pas laissé de commentaire.

DANIEL R. le

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No issues with the Hwy 14 location. But I was originally supposed to pick up in Jennings, LA. At 9:30am on Saturday, there were at least 5 people who had reservations that arrived to an unopened shop and could not be reached on the phone. The Customer Service Rep for U-haul was contacted and had no other option for me to get a truck within 200 miles until Monday (maybe). For my troubles I was offered a $50 refund...I got lucky that someone had just returned the truck I needed to the Hwy 14 location when I went there to get a box for my tv. This experience was honestly laughable at the way U-haul handled the situation and how it operates Its online reservations.

Destiny M. le

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Le client n'a pas laissé de commentaire.

SONDRA H. le

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guy and his staff are amazing.. my son left a backpack with my whole entire life in it. they held it for me until I was able to pick it up. that is a-1 customer service..

Jacob B. le

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Make sure the truck runs, that the gas level is actually at half and that everything that one orders is in the truck.

marquetta T. le

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Le client n'a pas laissé de commentaire.

Lindsay M. le

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Le client n'a pas laissé de commentaire.

janice R. le

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Thank Guy the manager in Lake Charles on Generalist memorial Blvd. for being such a professional and caring person.

erica D. le

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Le client n'a pas laissé de commentaire.

aquinas K. le

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Le client n'a pas laissé de commentaire.

CRYSTAL B. le

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I felt they over charge me

Michael B. le

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Nothing needs to be improved -- everything was excellent. Equipment was ready and waiting when we arrived. Staff very friendly and professional.

Kelly A. le

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Le client n'a pas laissé de commentaire.

David H. le

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My only issue is that I reserved a dolly for the truck, which I really needed, and was told when I got there that there were none available. It was a hassle to find one after I picked up the truck. I think I should have gotten a call in advance to let me know I needed to find a dolly elsewhere rather than that being sprung on me when I got there and thought I would have everything I needed to start moving.

Barry B. le

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keep up the good work

James H. le

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I spent $40 bucks because the passenger side door doesn't open from the outside, so I was forced to pay popalock to come open the door. I should be refunded on my pop a lock because that's uhauls responsibility to provide 2 doors that open from the outside. I locked the driver's door after unlocking the passenger door, only to walk around and find out the passenger door doesn't open.

Jeremy M. le

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I had my girlfriend pick up the trailer as I wasn't going to be back from Houston in time to get it before they closed. The trailer had oil splashed on the walls and on the floor where I needed to put my bed. They hooked up the trailer with the hitch this same store had installed too low so it would hit the ground going in and out of approaches with the trailer empty. I had to turn the tongue over to align properly.

greg A. le

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Le client n'a pas laissé de commentaire.

Cathy W. le

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Very friendly staff !

JESSIE D. le

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Le client n'a pas laissé de commentaire.

Kelly L. le

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The guy inside wasn’t too talkative or nice. He was like he didn’t love his job. I was just expecting a smile and greeting

william S. le

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Le client n'a pas laissé de commentaire.

conley w. le

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Excellent service and love the people they made my moving and storage easy!

David B. le

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I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

CHARLES R. le

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I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.