Keep up the good work and attitude your company displays and you will continue to reap the rewards. MerciGlenda G.
Customer Reviews for U-Haul Moving & Storage at Hwy 14
Pour nous contacter
Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MIGUEL C.
the wheel frame & door handle was very rusty needed wd-40Terry V.
Went over milage due to huge detour because of traffic accident. Would recomend allowing more milage incase of these type of situations. Also how about cruse control on trucks. Fuel consumption is horrible and a steady speed would improve thatJohn B.
Le client n'a pas laissé de commentaire.Kimberly G.
Le client n'a pas laissé de commentaire.Kendra L.
Le client n'a pas laissé de commentaire.Ronald D.
Le client n'a pas laissé de commentaire.Gaybernell C.
Le client n'a pas laissé de commentaire.Teresena B.
Le client n'a pas laissé de commentaire.ANTHONY D.
Great service no complaints.Christopher H.
Le client n'a pas laissé de commentaire.Kevin P.
Le client n'a pas laissé de commentaire.Mary D.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Marshal G.
The truck was in bad condition. It did not have any air conditioning. The radio barley worked. The tire pressure se sor was on. When I picked the truck up, I immediately had to go to the gas station because the truck was on E.Danielle L.
The two guys that work in the office are beyond RUDEMichael T.
Wonderful experience fast check inVanessa H.
I'm moving and have 4 brand new boxes never used and they would not reimburse me for them because I was unable in a move to find the receiptCindy F.
Make sure that the truck is serviced for a leak in the rear breaks or something. There was a large spill of fluid on my driveway after I was finished unloading and returning the truck. I noticed the oil spill after I moved the truck. I tried to call them when I got home. Could not get connected.Raymond L.
Great as isnaikema G.
The staff was very helpful and courteous.joe S.
Ms. Rachelle and the other workers have been very helpful during my multi-truck and trailer rentals for my household move. When I had a short notice schedule change on the closing of my house, they allowed me to adjust my rental times and dates, so the equipment was ready when we needed it. That reduced a lot of stress for me.michael B.
Le client n'a pas laissé de commentaire.Jeanette H.
Le client n'a pas laissé de commentaire.Patrick I.
When using the mobile check out I was not allowed to mark the equipment as cleaned when returned. Also I did clean the equipment before I returned it I was forced to market as not cleaned. I left a comment on the checkout stating this and asking for someone to inspect the equipment before I was charged. I was informed after the checkout was complete that I would be receiving a call from a representative to discuss the charges. No one has called and I just received a receipt showing that I was charged to clean the equipment anyway.kade C.
Le client n'a pas laissé de commentaire.Jeremy A.
Le client n'a pas laissé de commentaire.sammy C.
They need a bigger parking area . Too many trucks not enough areaKandace B.
Le client n'a pas laissé de commentaire.Robbie R.
Le client n'a pas laissé de commentaire.Guy L.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.joe P.
Very Helpful and FriendlyDARRYL G.
Friendliness of staff was just average. No blankets available to rent. Excellent to allow Sunday returnsMichael M.
Quick checkout.Marion L.
Despite the man cleaning the truck before I used it, it had a horrible odor of marijuana and fabulosa cleaning detergent. Ppl need to get charged for bringing a truck back like that. Like a $250 fee. Then professionaly clean it.Patricia R.
Le client n'a pas laissé de commentaire.Ryan P.
Reservation made 10 ft trucks and equipment ( quilts pads) wasn't available for pick up . The clerk who waited on me, wasn't helpful, with info or to me . I had to ask another clerk for assistance while he was waiting on me . I was really disappointedJUDY M.
Le client n'a pas laissé de commentaire.milan C.
Very Helpful...especially equipment handler.Louis S.
Le client n'a pas laissé de commentaire.Mary D.
This location needs to be shut down and revamped. The van I was given literally had mold growing on the A/C vents and had not been washed outside or cleaned inside. My son who was with me riding with me, took a fever that night and I felt feverish too. The van was the only common thing, which leads me to believe it was the mold. The unit also smelled of marijuana.Leonard K.
Very great working best location everAGNES P.
I placed an order yesterday for a small truck I was told it would be $29,99 per day and $.89 per mile and today when I brought the truck back I was told I owed like $55 for a 40 mile trip to replace the gas which I was not made aware of not this morning or yesterday when I made the Reservation. So as it turns out it cost me about $150 to go move a washer and dryer from Iowa to Lake Charles. Thanks a lot U-Haul next time I will call somebody elseJOHN D.
Very easy to reserve a uhaulNikki V.
Total help excellent equipment friendly res. Do need fuel gauge as it now leaves you guessing and afraid you'll run outJames R.
Le client n'a pas laissé de commentaire.Stephanie B.
Le client n'a pas laissé de commentaire.DKeith D.
Le client n'a pas laissé de commentaire.Douglas S.
The call center was terrible. Not at all concerned with the trouble we were having and completely unwilling to use the simplest solution. They wasted 2 hours of our time and caused us to put an extra 30 miles on the truck that of course we were charged for. The store employees tried but couldn't helpJOSEPH T.
Customer service was weak (I was not greeted and the rep looked less than thrilled to see another customer), but so long as they took the vehicle back and checked-it in, I can deal with it.Mike B.
Le client n'a pas laissé de commentaire.Shade G.
The customer service was horrible. I arrived at the drop off location and parked the truck. I noticed an employee passing by. I asked the employee if it was ok to park in the specific parking spot. The employee said, yes. He called the truck number into another employee. When this specific employee walked up to the u-Haul that I had not gotten out of yet because I was checking the u-Haul in online. He was trying to rush me out of the truck. I explained to him that I was checking the truck in online. He said he could do it faster inside and that it would take me 30 minutes to do it myself. Which it only took me about 5 mins. He asked me to bring the keys inside when I was done. Which I did. Then asked me to go back outside and leave the keys in the truck. Which I did not. I sat the keys on the counter where an employee was standing. Everyone in this place was RUDE. Very disappointed.KiAvonni B.
A very pleasant experience!Pat W.
Le client n'a pas laissé de commentaire.Wesley B.
Le client n'a pas laissé de commentaire.Martin P.
Le client n'a pas laissé de commentaire.Kenyettra T.
Very unprofessional and rude young staff not impressed by The service that I received won't be returning to that particular location management needs to do something about the way employees handle their customers they're too young too rude and too experienced to be working in customer service definitely will not be back Requested one vehicle and they gave me another 1 which caused me to have to pay extra and gas and it was very inconvenient and notbrittany C.
Le client n'a pas laissé de commentaire.Abelado Z.
Le client n'a pas laissé de commentaire.Nicholas R.
Equipment was ready when requested. UHaul rep connected up trailer to my vehicle without my assistance!EDWARD A.
Le client n'a pas laissé de commentaire.Samuel T.
Le client n'a pas laissé de commentaire.Donna M.
It was a good experienceADELINA B.
Le client n'a pas laissé de commentaire.SHAWANA D.
Le client n'a pas laissé de commentaire.Legmy G.
Satisfied customerFrank A.
Everything Was Perfectgeralon J.
Customer service and equipment was excellentMichael H.
Le client n'a pas laissé de commentaire.Jo F.
I was charged the wrong rates! The truck is supposed to be $19,95 per day I was charged 89,95 per day I was supposed to be charged 67 cents a mile they charged me 89 cents a mile. So my bill that should have been about a $160 was over $300 I am not happyBonnie S.
Le client n'a pas laissé de commentaire.jeffrey S.
Le client n'a pas laissé de commentaire.PATRICIA T.
Le client n'a pas laissé de commentaire.Allona D.
Le client n'a pas laissé de commentaire.Stephanie S.
I love this u-haul business. The employees are so nice. I really appreciate the service.THERESE Y.
Le client n'a pas laissé de commentaire.Jose U.
Le client n'a pas laissé de commentaire.Carla P.
Seamless experience at this location. My truck was ready to go when I got there.JOSHUA A.
Nothing, the Crew does an excellent job with everything.RAYMOND M.
I was nearly charged a 100 fuel charge for 36miles of use after being told I didn't put the fuel back on the correct amount which was half tank but Was Told it was on Full.. The cashier Corrected it but with the mileage I used It should have not even been any discrepancy. Not happy with the serviceCLEOPHAS T.
Answer the phoneJOSE U.
Le client n'a pas laissé de commentaire.JOYCELYN W.
My family has rented from this location before we've never has issues. Unfortunately today when we opened the back of the trailer there were several roaches.Peelahra E.
Le client n'a pas laissé de commentaire.MATTHEW V.
Friendly staff. Easy pick up/return. 👍🏻Blake O.
Brought vehicle back topped off (full) but there was no allowance to credit the extra gas I brought it back with and got charged $5,99 for extra mileage when all that truck did was leave the uhaul place go to the appartment, drive to lake charles to new appartment and then back to the uhaul place - no deviations yet had like 12 extra miles - definitely more mileage allowance is necessaryAMY C.
Perfect. No problems see you next year at our Mardi Gras ball weekendBobby M.
Le client n'a pas laissé de commentaire.LETRECIA T.
Very satisfied with the services provided by this location.ROBERT H.
Great serviceWILLIAM C.
Le client n'a pas laissé de commentaire.darryl T.
Le client n'a pas laissé de commentaire.BRIAN T.
Le client n'a pas laissé de commentaire.KENNETH M.
Le client n'a pas laissé de commentaire.DERRICK L.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.MARCIA M.
Le client n'a pas laissé de commentaire.naewanna S.
Excellent service and love the people they made my moving and storage easy!conley w. | Expérience générale
I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.David B. | Expérience générale
I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.CHARLES R. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!