Customer Reviews for U-Haul Moving & Storage at Hwy 14

2 900 évaluations

1011 Hwy 14   Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

(337) 436-5014

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(337) 436-5014

1011 Hwy 14
Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent service à la clientèle

ASHLEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMISCIA W. 
Évaluation :
2

Cargo van was not clean, tires are old, sensor on tires not working properly, mileage on van did not match mileage on contract.

Malinda S. 
Évaluation :
5

Quick in and out. Very pleased

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL G. 
Évaluation :
5

Great experience. Very well managed. Personnel amical.

SCOTT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RAFAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELEANOR S. 
Évaluation :
3

I was supposed to pick up a 20 foot truck from Sale Road in Lake Charles, at approximately 837am, 23 minutes before I am supposed to pick up the truck, I get a text message stating the truck is not available at Sale Road and they want me to travel to Orange, Texas to get a 20 foot truck. When I call the number I am given if this doesn't work, I keep getting transferred to different numbers like Oklahoma and New Orleans, this happened about 5 times before I finally said to cancel my reservation. I had a very unpleasant experience today. I drove to the Gerstner location that I had used earlier this year and settled for a 10 foot truck. I feel I should definitely receive a discount on my bill today for my troubles.

DAVID B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KYLE L. 
Évaluation :
5

Very smooth drop off!! Thanks Uhaul!!

MATTHEW C. 
Évaluation :
5

Everything was good

JACQUELINE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CEDRICK R. 
Évaluation :
1

Ubox was in Lake Charles at UHaul or 11 days before it was picked up. It was at UHaul in front of builing without a lock on the hitch and not in a fenced in area as they have none. It arrived in Knoxville about 10 days after promised and when I found out it was there (10/11) the only person approved to operate their fork lift was not there. It turns out he said he was on vacation.

William D. 
Évaluation :
5

There were rocks and trash in the trailer, but we were able to carry our load of lumber, trailer was working fine.

EVELYN G. 
Évaluation :
5

Great Experience

ELFREIDA Y. 
Évaluation :
4

We got the hitch requested. However, I was suppose to have the lighting and dropdown ball also,.

Karon D. 
Évaluation :
2

Was charged extra for gas when the level was at the same level i checked it out - also was charged extra mileage - we live in a small town about 40 miles from where we were directed to pick up the truck - I would have like to pit it up some where closer but none we available and you directed me to pick it up in Lafayette and you charged me to go the extra miles to go an pick it up - does not sound fair.

WILLIAM L. 
Évaluation :
4

Trailer was a little dirty but didn't affect what I was using it for.

BILLY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY H. 
Évaluation :
3

Cashier was rude and very unprofessional

Leighton L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN G. 
Évaluation :
5

Perfect service

ELVIN C. 
Évaluation :
5

Excellent staff and began installation when I arrived and finished in 1 hour and 15 minutes. Great work

Daena T. 
Évaluation :
5

have a waiting area

judy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON W. 
Évaluation :
2

Wen i got there the store was packed i get it its a busy store. I get my uhaul hook up and as im taking off i see the tire has a big bump on it from my driver side mirror. (So it had to be big so i could see it from that far) i go get someone and tell them the tire has a bump. They go ask someone (idk who) about is and i see there a light that is broken on the uhaul. They tell me to go inside and i do that. Once in there it take them 20/25 to help me out i explain wat was goin on and they tell me that they have no more uhauls that thats all they had. And i tell them well im goin 4 hrs away and back n i needed it fixed and the cashier call the mgr on the phone. Wen hes done he tells me that they only have wat i asked for and thats it n that for me to take it down to road to idk where and get it fixed. I had to take everything out of my apt as my lease was over so i had no choice bt to take the uhaul. I could not find the place he said and took it like that. My point is i had reserved this uhaul at least a wk or two ahead of time and they still gave me the uhaul with the light broke like fallin off the uhaul and the tire with that big bump and i had to sweep it before i loaded it up as it had broke glass and dirt in it. I have used uhual at least 4 time and this was the worst service ever.

FRANCIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Please fix leaking water enter from rain inside truck

TIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake O. 
Évaluation :
5

I really needed a truck to move some stuff to the junk yard. I went to u-haul and everything was sooth from checking out the truck to checking it back in. Wonderful company. Thanks U-Haul !!!

TERRY S. 
Évaluation :
5

I was in total shock when I arrive to the hwy 14 location.i was expecting the worse of all but those two dudes where so professional as all get out.they made me feel so comfortable.thank you two guys you made me feel loved

ROGER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENIELLE F. 
Évaluation :
4

The tires were not as good as they have been in the past.

JANE A. 
Évaluation :
4

Lower prices ha ha

Janet A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C. 
Évaluation :
5

Courteous and professional! Thanks

John R. D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell P. 
Évaluation :
5

Super friendly and quick. Heaven forbid I have to move again I will use Uhaul again. Pain free and reasonably priced. Thanks guys 🥰

ledra M. 
Évaluation :
5

Great rental experience. Pick up and drop off was very quick.

KEITH L. 
Évaluation :
5

The inside of the trailer was dirty when we got it

PAYTON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY A. 
Évaluation :
4

The afterhours/online return process is terrible. After over half an hour of sitting in the parking lot trying to complete it, I had to leave and return during business hours to complete the handoff.

KIRA G. 
Évaluation :
5

Nothing much service was very efficient

GREGORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
1

In order to avoid rental confusion, I went to this location to rent a vehicle tow trailer. After speaking with one of the attendants a trailer was reserved. When it came time to load my vehicle, I discovered that my truck was too big. I called the uhaul customer service number and was told that my truck would not fit the tow trailer I was given. When I went back to this location, we discussed the contract and they pointed out that a 2 door truck was listed. Therein lies the problem. I was well aware that my truck was a four door truck and never would have told the attendant that I had a two door truck. However, a two door truck was listed in the reservation. The information was never put in by me. However, it appears I am left to deal with the damage the trailer did to my tires, as the insurance company through uhaul just notified me that they are denying all of my claims. This is after I was told that someone from uhaul would discuss this issue with me first, which they never did. Long story short, I am left to deal with the consequences of someone entering the wrong information. My trip was delayed and vehicle was damaged. But uhaul just washed their hands with it all and said it was on me. I'll just spend the extra money and hire movers next time.

eric C. 
Évaluation :
5

The wait time on the phone can shorter.

CHARLENE P. 
Évaluation :
5

Nothing. It was great and Mark Conner was excellent. Merci.

Pamela T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA M. 
Évaluation :
2

Container was mis-delivered from Seattle to Lafayette LA rather than Lake Charles LA. Had to wait several days to receive it in LC. Young fellow was helpful in hooking up the U-box to our pickup. But when returned he said I needed to finish some paper work in the office. The guy inside said no, the young man outside needs to complete the paper work. I went back outside to talk with the young man again and he said there was a gal inside that was to do that. I had not seen a gal inside prior, and I was a little frustrated by this point, so my son and I just left. If you have any problems feel free to give me a call.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin T. 
Évaluation :
5

Very friendly and helpful attendants. Glad to have them be the ones serve me. They need a raise.

SAMUEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRYAN B. 
Évaluation :
5

I got in truck and tire pressure light was on. They checked it and said there was something wrong with sensor. When driving a little while later the oil light came on couldn't get any one on telephone line so I went by and they said it was the sensor . I just wanted to make sure they were aware of it in case the motor blew. All was good when I dropped if truck.

Joni C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY C. 
Évaluation :
3

I feel like I should of got back some of the payment because I only used the truck for one day and not two days. That's the only thing I thought was unfair.

Hope N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landry S. 
Évaluation :
4

The location originally set for pick up was closed upon arrival. We had to re-schedule for another location. Luckily there was a location open on Sunday that was able to accommodate our needs.

ROMELA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonita D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNIE G. 
Évaluation :
3

The truck was clean except drink holder area.

MARIA P. 
Évaluation :
5

Nothing I know of. Go in , rental was ready and returned no problems.

MICHAEL J. 
Évaluation :
5

Everything was ran so efficiently. I will definately use this location again when I'm in need

leslie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd P. 
Évaluation :
5

The only thing is that we had a little trouble accessing the lock on the truck but overall it was great

Martin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jack W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamieun B. 
Évaluation :
1

The truck I reserved was never held for me. I was never notified that I could not get a 15 ft truck in the 5 days between the reservation and pick up. I had to use a 10ft truck and was forced to make an extra 350 mile round trip to move all of my belongings. I will NEVER rent from uhaul again.

JOHNATHAN M. 
Évaluation :
4

I rented a trailer for the first time and the service center help me out tremendously so I could take my trip. U-haul took really could care of my needs and went above and beyond my expectations.

SONJA J. 
Évaluation :
4

Dropped off truck after hours.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TERRI D. 
Évaluation :
4

No complaints, everything just fine.

ROBERT J. 
Évaluation :
5

The guys at the desk and the guys handling the equipment were all polite and professional.

JEFFRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn B. 
Évaluation :
3

The truck that we rented had tire service issues… we also received it on Empty! I had to fill up the gas before I left. I'm very upset with the service that was provided to me.

JAKERI E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Taiesha S. 
Évaluation :
5

Great service highly recommendable

TIM J. 
Évaluation :
3

The vehicle that I used was filthy. That's not nice in this day and age. There was dog hair all over the seats and the cargo area was full of dirt / mud. The staff I encountered was polite though.

ANGELA W. 
Évaluation :
2

Horrible customer service. Computer system worked slowly to the point Uhaul rep would start occupying his time with his cellphone. He told me previous customer took almost an hour (as if that would make things better). He grab my receipt with a trash pickup tool so he wouldn't have to get out his seat (no, he had no physical disabilities that I could see). No one escorted me to inspect vehicle. I was just given keys and told bring it back certain time and with gas. When I took it upon myself to inspect truck, I had to request one of the outside workers, who was more than willing to help me, to note the many, many defects to the truck. I hope this review gets in the hands of the CEO and manager and they take a look how they can make sure this location does better. Unacceptable!

ANYA M. 
Évaluation :
3

Clean the Vehicle inside and out and dont allow animals inside the cab of the vehicles. Some of us have allergies.. Animal hair all over the seats. Horrible.. Will probably not refer . Truly need a complimentary Rental for all this mess that we had to go through. If messed up my wifes Allergies.

ERIC K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLADYS S. 
Évaluation :
5

They were very helpful with me I had to extend the days of renting the truck and they handled very well

dale H. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page