Le client n'a pas laissé de commentaire.STEVEN B.
Customer Reviews for U-Haul Moving & Storage at Hwy 14
Pour nous contacter
Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I always use this store at this location and every experience with them has been respectful on time and a pleasure every visit thank you guysMARY J.
Le client n'a pas laissé de commentaire.ERNEST B.
Le client n'a pas laissé de commentaire.John L.
First of all I'm not a complainer, but I would have to say that the service I received today was horrible. The first truck given to me, the heat in the vehicle was not working so they assigned me another truck. Driving off of the lot I discovered that the service light for the second vehicle was on and that the truck needed a serious alignment. The truck was going all over the road and the steering wheel was not firm and steady. I brought it back to tell them about the problem and they said that it would be the next day before they would have another one. There were several trucks on the lot but Guy who was obviously the manager choose not place me in another working vehicle to travel over 218 miles round trip to Alexandria, Louisiana. I had no choice but to use this terrible driven vehicle because we were already running behind schedule because of the previous delays of exchanging the first vehicle because of its problem. Guy the manager began to get a little rude . This was a horrible experience. I drove this unsafe vehicle very uncomfortable and totally upset by the actions at uhaul. If I can avoid it, I will not to go there again nor recommend anyone. I was not offered any discount because of their vehicles troubles. I pray that these items will be addressed and that my money will be refunded. I have pictures that the light on the truck indicated that it needed to be serviced. For more information, please feel free to contact me at firstname.lastname@example.org Sincerely, JerryJERRY F.
Le client n'a pas laissé de commentaire.QUINTIN A.
Do nothing, service was excellent.RAYMOND M.
Very fast check in and check out.Nicholas G.
Customer service was excellent. They worked with us when our schedule had to change. Everyone we spoke with was very helpful and courteousJIMMY K.
Everything went smooth. We didn't have any furniture dollies available so we just switched to a regular dolly for the move.LENEISHA D.
No improvements needed. Best service of all uhaul locations that I have done business with. Merci.Chad R.
The car dolly I rented was the worst looking one on the lot out of 5 in stock and was told it was the only one I could get for a one way trip. after loading my car and made my first stop during my trip I noticed It had a worn out ratchet on the drivers side that would slip. It would not keep the strap on the tire tight The safety chain was able keep my car on the dolly during my trip. I informed the drop off location about the issue.WILBERT V.
Very nice and helpfulTHOMAS L.
Le client n'a pas laissé de commentaire.Joseph O.
Le client n'a pas laissé de commentaire.GEORGE B.
Le client n'a pas laissé de commentaire.OWEN P.
Always a great efficient experience.BRIAN J.
Original reservation was altered by staff or manager. Very poor communication, unprofessional management when spoken to on the phone. Mr. Guy said, â€œI'll explain it to you again since you didn't understand the first time.â€ I told him that I understood the first time and the 2nd time that he mansplained it and it wasn't the original agreement. He then told me that he had other people in line and HUNG UP on me. I didn't think that it was necessary for him to hang up on me because I spoke to two other people before I reached him. That unprofessionalism is not OK. I have spent more than enough money with U-Haul since the last hurricane to be treated with common courtesy! I was over charged $200+. I will be contacting corporate Monday morning.CHRISTA C.
Thank s so much for been open todayALMA T.
Le client n'a pas laissé de commentaire.RONALD M.
Little truck I had did the job but seems like its days are close to done.. I was thankful for its use and 2 trips that were less than a mile both ways ..LEWANDA D.
I wasn't aware that when I brought the truck back that you doubled the amount of miles that I actually drove and charged me double. I paid attention to exactly how many miles I put on the truck and it was barely 60 miles and yet they said I drove over 160 miles and I did notDAWN S.
Le client n'a pas laissé de commentaire.LYNN M.
Le client n'a pas laissé de commentaire.ERROL M.
Continue to have workers that are people-friendly, helpful and professional like the young man who service me today !! Thanks & Be Bless Always:ðŸ™ðŸ‘ðŸ½ðŸ’«RONALD J.
Great crew ti wirk withSAMUEL B.
Le client n'a pas laissé de commentaire.Andrea O.
Thanks Merry Christmas!LINDA H.
Staff is stand offish and doesn't bother to initiate contact,ROBERT W.
I was met immediately when I arrived, the truck checked in, a receipt emailed, and I was on my way. Very friendly folks!Fred S.
Le client n'a pas laissé de commentaire.REBECCA B.
Le client n'a pas laissé de commentaire.DAWN E.
Le client n'a pas laissé de commentaire.CATERINA T.
Le client n'a pas laissé de commentaire.ABRAHAM R.
Le client n'a pas laissé de commentaire.Glenn B.
Le client n'a pas laissé de commentaire.JON B.
After leaving the pick up location and loading the vehicle I thought I smelled marijuana. Upon further investigation I found a small amount of marijuana in the vehicle. On a personal level marijuana doesn't bother me. However with the vehicle being used on federal property that can lead to serious legal ramifications for me.MICHAEL W.
Do the sameKennethR J.
Location itself was fine. Finding out in less than 24 hours of pick up time that I have to drive over an hour out of the way to a different location is horrible. I did the right thing by reserving a truck over a week ahead of pick up time. I lost valuable time and money.CHARLES L.
Le client n'a pas laissé de commentaire.TERECIA J.
Le client n'a pas laissé de commentaire.NATAKI L.
Le client n'a pas laissé de commentaire.MARY M.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.CHRISTINE L.
Le client n'a pas laissé de commentaire.Traonna D.
The owner at the hwy 14 location was so friendly & kind to me. Him and his employees were extremely helpful. Thanks againCHANCE W.
I have rented many uhaul trucks from this location. They are wonderful. I have often dealt with the owner/manager and he is such a nice guy. He and his staff are professional, hardworking, and kind. Great experience!VENISE R.
Guy and McKay are always friendly so are the other employees like the one who fills the propane tanksCARLOS M.
both employees were very nice and informative. the truck was only a few years old and very clean. I couldn't have asked for a better experience. Super easy pick up and drop off.Carrie M.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.LERENEA B.
Great customer service! The owner is always there and he's always so polite.COREY P.
I need to be contacted by a manager. I have rented many uhaul trucks. This one was unsafe with intermittent headlights, interior lights inoperable, instrument lights not working. My wife was driving at night and in a very unsafe situation. I expect at least 100 % credit for this rental and this truck (188k miles) should not be on the road. We were lucky to survive the night. Call me ASAPTHOMAS S.
Le client n'a pas laissé de commentaire.JERRY C.
Le client n'a pas laissé de commentaire.Erisha R.
Le client n'a pas laissé de commentaire.PAMELA S.
Le client n'a pas laissé de commentaire.Dana M.
With the added feature of hiring local moving companies to load and unload through U Hauls website this move was easy and worry free. All I did was drive the truck to my new house. I will use Uhaul again.Bradley T.
Le client n'a pas laissé de commentaire.Charles G.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.JOHN A.
Nothing, excellent customer serviceRAYMOND M.
Le client n'a pas laissé de commentaire.MARSHALL G.
Le client n'a pas laissé de commentaire.MYRLE B.
Not give customers broken equipment just to make a sale. Clean the trucks especially with COVID. Make she vehicles are probably strapped down to prove that damage.CAROLELIZABETH A B.
Le client n'a pas laissé de commentaire.ANGEL W.
Brake lights did not work, turning signals did not workJoshua O.
Fast & FriendlyJENNIFER M.
Le client n'a pas laissé de commentaire.kelli R.
Hiring a new manager would help. I'm a 61 year old and have no reason to lie. But Mr Guy the manager treated me as one. I have rented 3 trucks from this location and will not go back. And may just use another rental company from now on. Respect goes a long way.EUGENE W.
Le client n'a pas laissé de commentaire.MELVIN S.
Awesome..Everyone was nice and friendly.JOHN C.
Le client n'a pas laissé de commentaire.MOHAMMAD A.
Le client n'a pas laissé de commentaire.TRUDIE J.
Le client n'a pas laissé de commentaire.JOLONDA S.
Le client n'a pas laissé de commentaire.Tramicke T.
Le client n'a pas laissé de commentaire.KATRINA C.
Be reimbursed for a day for turning it in a day earlyELVERNA S.
Le client n'a pas laissé de commentaire.Russell N.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.Sherrie G.
Le client n'a pas laissé de commentaire.MICHAEL L.
Rented with broken running lights.EDWARD L.
Unwilling to bring trucks to another location to meet the customers needs, and the truck itself was beat-up and not maintained properly.Chris W.
Le client n'a pas laissé de commentaire.DEMITA L.
Le client n'a pas laissé de commentaire.Corey J.
The incorrect truck number was inputted, so the checkout process took longer than necessary until we figured out why it would not allow us to complete the pre inspection.JIM BOB F.
Le client n'a pas laissé de commentaire.IVAN R.
I would never rent from them again because the gas needle was not full like they said I took a picture for the gas meter going and coming the miles to go and incoming and they said I did not put any gas in there and I did and I gave them the receiptCASSANDRA W.
Excellent service à la clientèleASHLEY G.
Le client n'a pas laissé de commentaire.DOMISCIA W.
Cargo van was not clean, tires are old, sensor on tires not working properly, mileage on van did not match mileage on contract.Malinda S.
Quick in and out. Very pleasedJAMES M.
Le client n'a pas laissé de commentaire.RACHEL G.
Great experience. Very well managed. Personnel amical.SCOTT D.
Le client n'a pas laissé de commentaire.Laura B.
Le client n'a pas laissé de commentaire.Joyce G.
Le client n'a pas laissé de commentaire.RAFAEL L.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!