Customer Reviews for U-Haul Moving & Storage at Hwy 14

2725 évaluations

1011 Hwy 14   Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

(337) 436-5014

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(337) 436-5014

1011 Hwy 14
Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

DAWNELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION H. 
Évaluation :
3

The two young men at the front desk could use some training in customer service. Not helpful at all. Almost rude.

PAULA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra L. 
Évaluation :
4

There was gravel and screws in the trailer I rented today but I was really glad to have this service available in my area and on a Sunday

DYLAN M. 
Évaluation :
5

Easy process

Aaron K. 
Évaluation :
5

Your staff did a good job.

MANUEL F. 
Évaluation :
3

Make sure tires are ok before sending out a trailer!

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerome A. 
Évaluation :
1

General manager at the Lake Charles location gave away a reserved rental then proceed to act as if he really did not care the position he put me into . Poor poor customer service if I can find another location to suit my needs I will never deal with this place again !

DANIELL J. 
Évaluation :
1

They was so rude

Amie D. 
Évaluation :
5

Very friendly.

Deborah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURIE E. 
Évaluation :
1

Took my money

RICKY A. 
Évaluation :
4

Again, easiest rental ever!!!

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGERS G. 
Évaluation :
3

I'd love to be able to talk to the store I rented my uhaul from because the wait time is crazy on the main line! And please update that the drop of location is not optional because I left it blank and then when I picked up the keys in person I told them I was going to lake aurther and then they still kept it as in town transit so I found out there was a location in lake authur I waited on the phone for 2 hours just to get hung up on multiple times. I think next time I'll hire a moving company.

SADA L. 
Évaluation :
5

Remove the moss bluff location as a pickup option

MARY S. 
Évaluation :
3

The truck I was driving seemed to desperately need either transmission flush or SOMETHING done to get the trans to shift better. It kept reving for several seconds BEFORE it would switch gears. Plus they said it was at a quarter of a tank before I left with it and it was less than a quarter of a tank yet they made me use MORE money than I should have to fill it TO a quarter tank when I dropped it off. When I left it said 38 miles to empty when I dropped it off it said 41 miles to empty so I most definitely put more gas into it than it had and yet I STILL had to spend more money than I should have had to, 12 dollars in total. Which probably doesn't seem like much to lost anyone else however I'm NOT anyone else... my money has a very specific and necessary use.

Randall H. 
Évaluation :
3

Pricing on outside signage was different and less than pricing inside.

DEREK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daulton H. 
Évaluation :
5

This location can teach other stores quite a bit about appreciating customers and making the experience pleasant.

DAULTON H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sujan C. 
Évaluation :
5

Response time could be improved.

PATRICIA S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANGELA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER S. 
Évaluation :
1

Train the employees on prices and knowledge of services.

Monica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALCIDE H. 
Évaluation :
2

This location does not answer the phone at all we tried many times and it rang so long in the loop call that we were directed to the local scheduling office. Our trailer was missing a pin and they told us “oh well. It had one pin so we would be fine.” We secured it with a strap to be sure it wouldn't fly open. The scheduling office changed our reservation many times before our rental and again the night before. We drove an hour west into Texas for our uhaul truck and an hour south two days later for our open trailer. My husband and I were a mess before we even picked up the equipment.

TERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin S. 
Évaluation :
3

Total lack of customer service experience at front counter! Credit card reader not accessible! Service rep at return was fantastic! He assisted in backing trailer and un hitching! In addition, your app is almost totally useless and without ability to contact local store, had several issues calling and holding for over 20 minutes each time.

PETER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA Z. 
Évaluation :
2

Inattentive staff

TERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALLI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ty G. 
Évaluation :
3

we had a bad storm flooding etc while i still had van and they backed up my rental to return it on the 19th because they were advising not to be out on the streets. I do not feel i should be charged for the extra 2 days. I called to ask what to do and the lady said it not due back until the 19th because of weather.

Sharla J. 
Évaluation :
5

These folks alway take care of me.

RAYMOND S. 
Évaluation :
1

They recorded incorrect mileage and fuel when I recieved the vehicle. I returned the vehicle with more fuel than when I recieved it. Overcharged me for the mileage and added a fuel charge. Good thing I always take a picture of the instrument panel when I rent vehicles. Maybe expecting UHaul to run an honest business is asking too much?

JOSHUA V. 
Évaluation :
5

Staff was very friendly and knowledgeable.

WANDA R. 
Évaluation :
4

Teach your employees better customer service. Not friendly

MAKESHA S. 
Évaluation :
3

Answer the phone when customers are trying to call.

TIFFANY G. 
Évaluation :
3

800# agent sent me to a pickup location. Get there and they send me to another. Get it right first time.

TOBY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
1

Reserved a storage got my stuff to the storage place and was told no units were Available so I had to drive around to find one which made more miles and a bigger expense! And no one helped me with this at all!

TAMARA L. 
Évaluation :
2

Was not called the day before pickup as promised to give pickup location. When I called the call center they said scheduling was already closed and didn't offer any assistance. Had to call again on pickup day to find equipment.

Danny S. 
Évaluation :
5

Aucun

Shaina R. 
Évaluation :
5

Keep doing the same thing!!

ALEXIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASALLE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUWANNA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACANDOL P. 
Évaluation :
5

Friendly and expedient staff.

JEFFREY B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Troy B. 
Évaluation :
2

The young men who worked at the location was incredible and extremely helpful. The truck was extremely dirty, dashboard sticky and smelled of smoke. You couldn't put a drink in the holder because it was so sticky.

DOMINIQUE B. 
Évaluation :
1

RUDE PEOPLE working the front desk and took them 2 days to call me back about lost key. why do you make me put my DL photo online then again at store i dont trust you with my info nor all the workers you have standing around doing nothin

SHARLA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky F. 
Évaluation :
5

As soon as we left the tire light came on so we had to stop and put air in the tire.

JODEEN R G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce H. 
Évaluation :
1

The associate mixed up my drop off destination...and so I attempted to call and get it corrected. Lake charles never answered and kept getting rerouted to other locations. The first wasn't very knowledgeable at all and told me that I had to pay for destination swap even though I explained to her that it wasn't my fault. Her response was that is was on me...not in those words. So I attempted to call lake charles store on hwy 14. Still no answer! So I was transferred again to another knowledgeable associate who had it corrected for me. There is no reason that I should be on hold for hours and the location that I'm attempting to connect with does not answer! So....I will be trying my best not to use uhaul lake charles ever again! The seemed to be very unorganized in there! Very poor experience

ROY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIERA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard S. 
Évaluation :
5

Friendly staff, and on the ball.

Larry J. 
Évaluation :
3

When I left it had 1/4 a tank of gas, I brought it back with 3/4 and still got charged for gas

MICHELLE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa B. 
Évaluation :
3

This was my first time using the app and I do not feel UHaul did a good job of preparing me for the experience. It was not until I got to the location that it was evident that I would have to use a self-service feature. I am normally accustomed to walking in and having someone help me.

NICOLAS V. 
Évaluation :
5

Not sure

BRENDA E. 
Évaluation :
3

Get help from national company to complete clean up and repairs from hurricanes Laura and Delta.

Susan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewey L. 
Évaluation :
5

Quick and easy there. The guy that works the yard is great. (didn't get his name). He's always taking care of business. Great Job.

Ricky F. 
Évaluation :
5

Nothing, just keep doing what you're doing because the service from this location is outstanding, the Manager and Staff are great.

RAYMOND M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnnie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIX L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
5

Buy all the Employees a Darrels Special - jalapeño mayo - gravy on the side 👍👍👍

George R J. 
Évaluation :
5

Get people who can hook a trailer to hitch without help from me - a 77 year old man.

RICHARD G. 
Évaluation :
1

I have had the worst experience in my life. This time the truck wasn't clean. The air was low on both back tires. I could not check in online. I attempted to get a truck the previous weekend so I could get out of my storage unit before the payment date. Could not get truck. Now I'm trying to reach someone and I get an email just saying, “you will be fine”. What does that mean? Then I try to move out. Can't do it online. Guy at uhaul says. Oh well they will see you moved out on Monday. Doesn't even try to check me out if the unit. Horrible

Cindy C. 
Évaluation :
3

Vehicle and equipment in fair condition. Rented vehicle previous day, however bad weather was forecast, so deferred moving until following day. Upon going to enter vehicle next day, truck had a completely flat tire. Tried to call uhaul's roadside assistance phone number twice (which was terrible with a long hold time) and finally submitted the claim online and got a prompt response. Waited probably 30-45 mins and they had someone come out and change tire. Upon further inspection, there were at least 3 plugs in the tire, one of which was in the side wall which should never be done. Reported the issue to the manager which stated the tire was sent to be repaired recently and agreed that the tire indeed need to be replaced, not just plugged and that he would definitely look into the situation further. Although it was inconvenient, it could have been much worse. U-Haul took care of the situation and I am appreciative of that.

CHONDRIKA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSE G. 
Évaluation :
1

Lied,cheated and trying to rip me off

STEPHEN P. 
Évaluation :
5

Aucun

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel T. 
Évaluation :
5

Nothing. I was completely satisfied.

Vonda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david B. 
Évaluation :
5

Excellent service and love the people they made my moving and storage easy!

conley w.  |  Expérience générale 
Évaluation :
1

I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

David B.  |  Expérience générale 
Non reviews have been submitted for this location.

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