Customer Reviews for U-Haul Moving & Storage at Hwy 14

3 252 évaluations

1011 Hwy 14   Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

(337) 436-5014

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(337) 436-5014

1011 Hwy 14
Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy C. 
Évaluation :
5

Everything was excellent and the service was great.

Lula L. 
Évaluation :
5

They are Always polite.. I wont rent at any other place in town. Love Guy and his crew. Especially the tall guy who played basketball ball for Mcneese. I don't remember his name. Then there is the sweet young lady that just came back from being out sick. I love picking on the guy who works in the shop with the curly wavy hair. I dont know them by name but they are all amazing

Sondra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell G. 
Évaluation :
4

Drop-off lane needs to be more clearly marked. Signage not posted to direct trucks to correct entrance and suggest improved signage and lane markings to assist on exact location to pull up trucks for return inspection.

HAROLD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sullivan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sullivan T. 
Évaluation :
1

We had the truck from 4:30 to around 6:15. I checked the truck out at 3:30 but left truck for my husband to pick up at 4:30. Upon returning the gentleman tried charging my husband for gas. My husband took a picture of the gas needle before leaving. The truck had more gas when returned than we picked up. Stayed we went 89 miles and we actually went less than 20. Everything was all messed up.

Anita B. 
Évaluation :
1

i would not recommend uhaul to anyone overhaul bad experience with pick and dropping off

Kriste S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shronda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald F. 
Évaluation :
2

The staff need training. They did not know you could schedule hitch installations online. They did not check to see if there was an existing appointment and I was allowed to was time getting there for an appointment when the installer had been gone almost two hours. They were slow and hesitant to assist with other options. They were not personable or friendly. With the exception of the young man who worked “outside” and one indoor rep who apologized for the actions of the others, I was extremely disappointed. Even as they helped others while I waited, they didn't greet people. They were very short and rude. It just was not a good environment.

renee C. 
Évaluation :
3

Provide a guide to new customers and instruct them on any questions they may have being without making them feel like they should know already.

Anamaria R. 
Évaluation :
5

I have rented at this location several times and each time equipment was ready to go and in good condition.

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kedrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYDNEY R. 
Évaluation :
1

You people are trash when it comes to customers y'all don't want to do anything about it

JULIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

Service vehicles

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miron N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty M. 
Évaluation :
5

Getting checked out was a cool experience they are very organized and get you going!

Teia S. 
Évaluation :
3

Equipment did its job well. Customer service was good. The only bad thing was it smelled like an ashtray and with good reason. There were still ashes in the ashtray and in the door grab. Just think it would help a little to cleanup the ashes better. I know people are inconsiderate of the next person to rent it and of the working person that takes care of the trucks but a little extra attention on cleanup may help. Maybe hire an extra person to do that.

Jason H. 
Évaluation :
5

The gentleman that checked me in was nice kind professional and courteous. I will definitely rent again from this location

DONNIE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melinda M. 
Évaluation :
5

Fast n easy

Guy L. 
Évaluation :
5

I don't have any suggestions for improvement. I was waited on quickly and with no hassle Keep up the good work

Myrna O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roland S. 
Évaluation :
4

Tow dolly light did not work on left side. Repaired and then we left. Right light on tow dolly stop working during trip

DARREL M. 
Évaluation :
3

You charged me for 5 gallons of gas and my son told me that he put gas in the truck before he turned it in. Otherwise you would have had an excellent rating.

robert M. 
Évaluation :
3

I had a good experience with this location. My only thing was that when the trailer was put on my SUV hitch that I also purchased from U-haul, it sat way too low. I saw it but didn't say anything at the time thinking maybe that's just how it's supposed to be? But once I got on the road and the trailer was shaking really bad, I realized that it wasn't on right and my dad confirmed it the next morning. Thankfully we were able to go back the next day to get them to adjust the height so that it didn't drag once full of moving items. I would just say that a lot of people using U-haul probably do not have a ton of experience hauling trailers so the guy that installed it should have realized it was too low.

Caitlin C. 
Évaluation :
5

S.O.

Robert L. 
Évaluation :
3

Desk service was poorly run and managed. Equipment hook up fellows were excellent

FRANCES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stonewall J. 
Évaluation :
5

Service and speed of service was great.

Jason T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael f.  |  Expérience générale 
Évaluation :
1

At return of truck the Young man who had a "Tobacco Dip" in his mouth who kept spitting in a coke bottle was rude and unprofessional. He said the truck was not more than 3/4 full I told him manager said to me that I needed to make sure it returned with 3/4 full. He then said he knew what his manager said. I asked if he was calling me a liar. He then told me he would charge me 21 to fill tank up to two lines past 3/4 mark. I told him being disabled that I would take it myself. I've never been so disrespected and humiliated by a young man who continued to spit in a bottle and assume I was telling a fib. I filled the truck up to two more lines and return the truck all the while he had me continue to wait cause the young lady couldn't provide receipt. He laid back in his chair and continued to spit so I told him I was gonna never rent from U-Haul again and blast my reviews on social media and Google for the unprofessional conduct I experienced. Never Never Again..

Danny L. 
Évaluation :
4

People here are pleasant and helpful when they can get to you. The place is just extremely busy (in a good way) and that's not the individual employees fault. jkg

John G. 
Évaluation :
2

Train the staff to be more polite

Lauren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
1

The truck had only 1 “one” passenger rear tire. I thought it was just a raggedy truck - well used n rough - riding truck. It was after the mover got to my hone that I was informed the truck only had 1 rear passenger tire. After hours of waiting for road side assistance, my wait was further extend due to him coming with the wrong tire. Thus, after the tire was replaced, the morning ride was good. NOT the same ride as it was leaving the u-haul rental place. My loading was delayed by hours of waiting.

DARNOLD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rosalind G. 
Évaluation :
2

Perform an inspection of the equipment to ensure that it is clean and free of dirt and bugs before renting to customers.

joyce F. 
Évaluation :
3

Pickup with the owner there was easy and quick. The owner had a great attitude and answered my questions. Dropping the uhual back the next day, the 2 younger gentleman at the registers acted as though I was disturbing their day to ask for a physical receipt and not be emailed. He rolled his eyes at me then left the register to continue to mop the floor around me. He waited for the other cashier to come back inside to have him print the receipt for me. Just not a great experience.

Jenny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA L. 
Évaluation :
3

The people can be more friendly, helpful and willing to help

Randir N. 
Évaluation :
3

Drop off was not user friendly.

Jacob R. 
Évaluation :
1

Worst experience ever. Gave out our reserved truck to someone else and forced us to drive an hour out a whole day later to get a different truck which ruined our entire timeline

victoria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shervon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Don't have any.

ila B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel W. 
Évaluation :
5

The young man that checked the truck in was an excellent at his job it was a privilege to return the truck at this location.

Lemuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura W. 
Évaluation :
5

We had a flat and it took Uhaul 4 hours to come fix it. We were on the side of the road for 4 hours. I would have thought Uhaul would have compensated us in some way.

payton Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrienne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatriz C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sterling D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie D. 
Évaluation :
5

check under the seats for things left behind by previous customers.

Prebble B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharone M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug M. 
Évaluation :
3

Keep gas tank full. Ours was on empty when we got it.

Darien D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

marquetta T. 
Évaluation :
3

Make sure that all fluids were full. I had zero windshield wiper fluid in the truck I rented. This location is very well stocked with equipment to choose from and were helpful. They need more than one person working the counter. I waited in line for 30 minutes to pick up my rental. There were at six people in line behind me. They should have more help available to help when they get backed up.

Trisha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
5

The process was easy and the prices were affordable!

SARAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa D. 
Évaluation :
4

The truck only had 1/4 tank of gas. Should start out with more.

Tesa P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Martin D. 
Évaluation :
5

Excellent customer service!! Highly recommend this UHaul!

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA J. 
Évaluation :
5

Nothing really. Only regret I have is I wish I would have had them do the wiring for the hitch as well as install the hitch. I'm having trouble with the wiring part. This is the first vehicle I have ever had a problem wiring.

jefford M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yolanda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

I would recommend this site for drop off over all other locations in Lake Charles

wayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
4

Maybe the counter people could be more friendly.

Tesa P. 
Évaluation :
5

Excellent service and love the people they made my moving and storage easy!

conley w.  |  Expérience générale 
Évaluation :
1

I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

David B.  |  Expérience générale 
Évaluation :
5

I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.

CHARLES R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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