Évaluations des clients U-Haul Moving & Storage at Hwy 24 E
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Hwy 24 E
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Alida N. le
When arrive both service representatives were extremely helpful.
Wendy H. le
I used your app. (On line) Which is ridiculous. When I got to the location. I still waited 45 minutes in line to check out. The truck exterior was dirty. It took me a long time to go through and take all the extra needed pictures of damages to the truck. Was not pleased.
Alicia M. le
This was a great experience for our family. DeAndre was helpful and professional. The truck got EXCELLENT mileage and drove smoothly.
Rick S. le
Excellent crew. Very polite and professional.
Christine B. le
Everyone was great! After hours drop off was a breeze
Vinzent C. le
I wasn't properly informed in gassing the truck back up...In fact it cost me $20 more. Operator of the shop is a racist, having been informed by me as to 'helping' the illegals work safer removing stickers from a store front window, he stated, "If they cut themselves, they will learn from it." He's a full blown ASS WIPE!
Nick P. le
I’m pretty upset that uhaul indicated that they had a truck available and then called to tell me i had to go across town to get it. Then they wouldn’t let me turn the truck in locally and made me bring it back to this location. Charged me for every mile too. Supposed to be about 20 miles total and uhaul got memfor about 100. Ridiculous I requested a truck in blue springs MO to Odessa MO. Made me get a truck the furthest north and west in the next town, then required me to bring it back to that location. I feel more like a hostage than a customer.
Brian J. le
Jacob was awesome...he got my lights working so I was able to leave with the trailer.
Kaitlin D. le
The man who helped us get checked in to the storage facility (De'Andre Parker) was kind, helpful, and good-natured even when obstacles arose. We'd definitely use this location again.
Jeffery B. le
My pickup was scheduled for 10 am. I was using the smartphone option. The truck was still in line to be cleaned and was not placed where the app said it was located. The technician cleaned it immediately and pulled it out of line for me. Not a knock on the service. However, if someone schedules for a pickup time, the truck should be ready. The app didn’t have the correct info.
Damon F. le
Just sent them to the 24 hwy indep mo store. The fellow at the counter went above and beyond.
Wendy Z. le
(AS FOR NOLAND RD LOCATION) Worst experience I've ever had in my life and I've been held hostage and beat half to death dealing with UHAUL was worse!!!!!! I tried to reserve a uhaul to move the contents of my dead Dad's house contents starting at approximately 6:10pm tonight the location on Noland Rd in Independence MO answered after God knows how long. I explained to the employee that I had reserved a truck and it confirmed 6:30pm and I was having trouble navigating the site to allow a pickup after hours because I was waiting for a ride and wouldn't be able to make it there until fifteen minutes after close. The employee then asked me to hold. I held for what seemed like an eternity then a different employee picked up and asked how they could help like they were new to the situation because apparently the other employee felt he wasn't obligated to return to the call he placed on hold. Then that employee was informed by me of what the trouble was and he also put me on hold. He too never returned, by the time I talked to the next person which also asked me to hold before even asking what I needed, that person too never returned and knew he would not as the the call was transferred to corporate I guess because that lady asked me what time it was where I was located. She was short made it clear quickly she could do nothing instead of trying to help me find a location with something available and had a shitty tone like I was burdening her by needing to rent a truck. So I went back to trying to figure out the app it said the nearest truck available half the size I needed was around 15 miles away which turned into 25 because I had to drive past the closed ramp get off get back on to reach the exit. Then still trying to figure out how it works I thought it just needed a card number but wasn't charging it that I could pay cash at return. Nope so had to go load the card back again and it was dark and just my dome light for the picture process. Then it said I took too long and cancelled the reservation. Started a new one it then gave me some shape test that I had no clue what I was supposed to verify with the shapes it was showing then it cancelled again and at that point three hours went by 40 Mile drive for nothing. Find a trainer who can help your employees understand that what happened tonight was appalling and unprofessional and fucked up to be exact. They was ready to go home so for almost 45 minutes they kept bouncing me back and forth and putting me on hold so they wouldn't have to help me or do extra work that might make them there half a minute longer. When I called they had an hour left they don't need a job if that's what they do because they can't resolve a problem in shorter than an hour. Never have I ever dealt with such a shit show. I'm grieving and try to move my dead father's belongings and that's how your company treats people. You and those employees should be ashamed of what you represent. Sincerely, Wendy Zahnd Hello Wendy
Gloria P. le
Arrived at 9:45 for a 10:00 pick up not received until 10:30.
Jerry M. le
courteous and friendly staff.
jerry C. le
The trailer leaked and all out stuff got wet
JOHN M. le
Sam is awesome. Always friendly and helpful.
John A. le
Everything is so smooth and easy. Just keep doing everything the same
DEWEY B. le
Nothing at all! My experience was perfect!!!
Steven RJ S. le
Provide placement of trailer at nearest uhaul location. There was a difference of over an hour of travel round trip because of 30 mins travel both directions. Also when texting or emailing location of pickup please include all information including full address. Location is on a street name that has to include circle. It did not resulting in additional travel time to pick up trailer.
Loretta S. le
I was very disappointed with the inside storage unit that had a ceiling of chicken wire which would be completely accessible to anyone with a good pair of clippers. The price was too high for that.
Barat M. le
Sam runs a tight ship. His store is the most professional I have encountered and this is my second experience with this location.
Angela S. le
Sam Crane (manager) is fantastic. Great service here and the units are kept clean and safe. There are convenient supplies on hand (boxes, locks, tape etc). Professional & friendly.
BRANDILYN N. le
PEOPLE @ this location only were AWESOME
James D. le
We enjoyed our experience so much that we recommended and used this same location the next day for a friend!
Michael T. le
Lower your prices. And find people who actually wants to work and is not just there to collect a paycheck.
JOHN M. le
Your online reservation system had issues. Kept making me choose a location I did not want.
Amanda D. le
I was double charged and the funds that I was told would be released immediately were not which resulted in an overdraft on my account. 4 days later and it’s still held. Called to get a release faxed to bank and it was never sent. One call took 20 minutes to get to customer service and was transferred 3 times and hung up on. Worst experience ever. While my bank did not charge an over draft fee I am out 6 hours trying to resolve this issue (still not resolved). Also none of the previous damage on the truck was documented. My advice if you use uhaul check your truck, pay in cash, and don’t have high expectations of decent customer service.
Teresa W. le
Thank you for smooth drive!
Kevin M. le
Take the rental truck to the right location next time.
WAYNE B. le
Tried using the U-Haul at Noland and I-70 and they were not very accommodating at all. This one on 24 Hwy was excellent and we would recommend it, but not the other one. It was terrible.
BECKY T. le
The manager goes above and beyond to help his customers. It was an excellent experience.
Michael P. le
Mobile check out process was tedious and took too long. I was chatting live with an agent and response times were horrible. During the process the website said drivers license was expired when it clearly was not. Acting trying to chat for 30 minutes to resolve this I ended up going inside the U-Haul store and they helped me and had me ready to go in 5 minutes. If you are going to provide a chat option to resolve mobile checkout issues I suggest more agents to facilitate quicker response times and quicker problem resolutions. I do like U-Haul and will rent again but will think twice about using the mobile pick up service. Thank you, Michael
SAMUEL D. le
Reserved a truck Thursday 5-30-2019.for a two day rental coming back On Sunday 6-2-2019 picking up at I=70 and Noland Road Independence Mo location. I took a UBER to this location to find out I did not have a truck at this location. It was at the 24hwy location. When I told the mgr I was told I could take a bus? They had no trucks. They also stated that I only had a truck for one day not two days. I was lied to. I was threatened by UHAUL regional reservations that I would be banned from renting from UHAUL if I went past a 10 am drop off on 6-1-2019 and that I they would come and pick up the truck. You can read the rest of this situation on the multiple posts I have made on social media and all of this has been forwarded to my attorney
BOB G. le
Exceptional customer service!!!!
Deborah M. le
Service was wonderful!!
Kitiloni H. le
More service counter personnel.
Brian B. le
Complete your remodel and have a lane for people that do the reservation process and check in on line so to not have to wait online behind others that did not
Christa S. le
This is the 3rd time renting from this location and every time has resulted in a positive experience.
Tina marie C. le
I would never go back to noland rd. It was horrible. The manager Mark was the rudest man. He should not be manager. A few customers in there with me was not happy as well. Never Noland.
richard b. le
The total experience was awesome!! Started with the online portion and ended at the dealership. All personnel were helpful and knowledgeable with clean equipment in good working order. I highly recommend Sam and his crew at the location. a
Katrina A. le
Great service and workers where very friendly and fast. Check in and drop off was a breeze.
deborah b. le
Everyone was wonderful. It was fast and courteous. It was a rainy day and yet even in the rain everyone had a smile on their faces. Next time I need a truck I may drive the extra to enjoy these incredible people.
Ravyn C. le
He didn't walk me threw what he was doing or nothing. I gave back full more than I had to and he was very rude.
Robert B. le
Everything
tyler d. le
I wish the 12x6 utility trailer had been available at the blue springs, mo location so I didn’t have to drive so far.
Matt S. le
Been here twice and reserved online and submitted drivers license. Both time I wait 20 minutes. Staff seems disorganized. The last time they gave me the truck and it was pegged on empty and they said I had to go fill it up myself. Gave fuel credit. Not about money about time
Mark D. le
Have a better waiting area.
Bryan M. le
The desk, where the worker sits, is hidden from view, and there is no marker that tells the customer where to go to find the desk. Again, the computer system was troublesome when attempting to return the vehicle after hours. After following the directions at Uhaul.com/share and entering the order details to login, it returned me to the login screen - even after several attempts. Finally, I called Uhaul and they said that the app is not working, and to take photos of the truck and it’s location and to send them to Uhaul. I had to double-check to verify that the truck return was processed. The vehicles were in excellent condition.
Kelly T. le
The original location was not a drop off place anymore. So after driving around trying to find it. Then calling the place to see where to take it. I was charged for those miles.
Katherine W. le
The whole experience from renting a truck and renting a storage unit was excellent. I was stressing out the day of my move but the staff there was very helpful and made my moving day less stressful.
Joe B. le
Stood in line 15 minutes only to be told that I had to go connect to the trailer first. Waited 5 minutes for someone to help find the trailer. Even though I reserved an enclosed 5x8 trailer I was told they had none and no one in Independence had any. Why allow me to reserve it then. When ahead and took a 5x9 trailer. Waited another 20+ minutes to get the paperwork done. CC swipe would not work and he had to restart the transaction to manually enter the number. Seems like software was one of the biggest reasons for all the waiting. Every transaction took multiple attempts and only 1 person taking care of paperwork. Will not return.
Patrick M. le
Keep doing exactly what you're doing. I have used uhaul often on the past, usually with good results. At this site every person I interacted was perfect at what they did.
Victoria Y. le
Took me awhile to get my truck- and now added more time after making the reservation. Still no accurate receipt of my pay- called 2-4 times got sent to customer service in another state. I realize the men there were working there ass off they’re were only two of them. And busy all day
russ w. le
Every thing went great they went above & beyond.
Judy K. le
Very nice people too!
Fred T. le
Nothing everything was perfect.
BOB G. le
Best location in metro area to rent equipment!!!!
Jennifer R. le
Very helpful
Harold P. le
Showroom was being remodeled, Ryan handled our transaction, he was friendly, efficient and very helpful.
CRAIG F. le
Very personable staff and manager is excellent
Ylonda C. le
Facility is in the middle of a renovation so thr non cleanliness referenced that aspect. Supplies were still positioned for customers to easily access.
Jamie L. le
Awesome
Johnathan H. le
The two people that helped me out were very friendly and helpful. I had to buy a trailer adapter and they helped me find the correct one. Also of course helped me connect the trailer to my vehicle. Super easy dropped it off after hours which is nice.
Keesha J. le
I called the 800 number though on Monday at 2:47 pm and has a question...I was told by the man who answered that I needed to adjust my phone..and that he had other customers to deal with. RUDDDDDE....I was not pleased at ALL
Michelle W. le
I did not go but my son went to go drop it off. But the gentleman there noticed something that we didn't when we left from Fayetteville. My son said it was that way when we left AR. The gentleman did believe my son when he said it was that way when we got it.
Kara W. le
Nothing
Brent K. le
The return process was fast, simple, and the staff were great.
Lawrence R. le
Great friendly service
LOUISE B. le
Thie staff was very helpful and easy to work with. Management was excellent!
spring w. le
Everyone was very helpful
VICKIE A. le
In addition to all stated above, Sam and Frank were super understanding and helpful with My long distance moves! Sam was the absolute best Uhaul guy I've ever worked with!
beverly S. le
Personnel only answered questions with system is down. Took his time providing entry card, showing me the storage unit.
Jeff B. le
The manager (Sam Crane) is always willing to help when I had financial issues I could not help. If he doesn't have what I need he is knowledgeable enough to guide me to something I can use instead.
Carolyn T. le
Everything was great. Thank you.
Carolyn T. le
Very good
Carl G. le
Very clean and well kept staff very helpful.
rebecca b. le
As a mother with 6 children. We needed storage because our new home wasn't ready yet, I want to say that I believe there should be a prorated amount you can pay if not staying all month. Ridiculous!!!
rodney s. le
thank you
Peter H. le
Move in was easy. The staff was very helpful in getting me set up. Automatic payments made the rental simple to manage.
Dayla E. le
Very helpful and competent staff. Highly recommend!
Michael S. le
Owner was very helpful in helping to set up both storage locations.
Cyndie H. le
Very nice storage unit and wonderful service from Sam.
Jeffry G. le
The two men working here were very busy but very polite and understanding of my needs and time. I was very impressed. They even changed the return of the truck to that store on the fly. Jeff Gregg
Bernie S. le
Great service thank
DEEANNA M. le
Sam Crane and his staff are excellent. They always go above and beyond to help their customers. They are all just wonderful. I would recommend them and this facility to everybody!
Tamara B. le
We have used Sam's location before and will use him again in the future for any and all moves. He and everyone there are friendly, and the equipment is always there, clean and ready to go on time!
CORY A. le
Great place great staff couldn’t have been happier!
Vivian F. le
My short-term rental experience was great at this location!
danielle e. le
Used this facility to store my valuables for almost two years. Sam is AWESOME! Always helpful and in good spirits. Can't say anything bad about this facility or it's staff. Keep up the good work!
benjamin d. le
Very good
NANCY N. le
Sam Crane, manager, and all employees were extremely helpful. I have rented several times, and this would be my first choice if I need to rent again.
Richard G. le
Sam is super knowledgeable and always very helpful.
sandy y. le
Nice people and clean place
Charilla T. le
The access hours could be better. Was going to have to pay extra for 24 hr access. I moved my stuff before I had to pay for that. Other than that I had a wonderful experience with Sam.
JEFF M. le
My furniture was in as good shape when I took it out as it was when I put it in. No complaints.
Karen B. le
Good location for me. Great staff. Would use again.