The location was far from my location for the equipment I was requesting. I wanted a 5x9 trailer with ramp. Supposedly the Independence, MO location was the only one available at the time. The web site showed one was available in Lenexa, KS. Had to drive an extra 20 minutes!NATHAN S.
Customer Reviews for U-Haul Moving & Storage at Hwy 24 E
Pour nous contacter
Independence, MO 64050
(Across from William Chrisman Highschool)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everyone was very helpful & courteous. Facilities was very clean.Marian B. | Expérience générale
Le client n'a pas laissé de commentaire.Dederian S.
Le client n'a pas laissé de commentaire.JOHN R.
Le client n'a pas laissé de commentaire.MARTHA R.
Can't complain at all. Great service always!!Darrell R.
Le client n'a pas laissé de commentaire.Richard W.
This is the best U-Haul dealership. So, I guess, the best way to put it is this; Sam and his staff are the best, period. I drive past multiple other locations for U-Haul just to use this operation. I will continue to go out of my way to always rent here because Sam and his staff are that good. This is the model for an outstanding dealership. Can not thank them enough.John D.
Le client n'a pas laissé de commentaire.MIke G.
A decent amount of trash on back lot. Initial alarm key card didn't work.RONALD V. | Expérience générale
The equipment and truck was clean and in good condition. Sam was extremely helpful and answered all my questions.. I would recommend this Uhaul location to friends and family.CAROLINE J.
Fantastic customer service - outstanding!!Gale B.
Sam you were the best thank you for all your hlp and support as this was a long storage rental. I look forward to possibly calling on uhaul in the near future service was greatBARABRA L. | Expérience générale
Really great facilities. Super nice employees.Ladonna B. | Expérience générale
The man who was working was very nice, and approachable. He carried the ready to go boxes inside for me, and was generally knowledgeable and friendly.Kimberlee U.
How about not jack your prices up just because it's a weekend. I got the smallest truck and still paid 500! Only for 2 days! That's crazy! Few years ago I rented the biggest truck and only paid 200 some. Pricing is outrageous.Kenneth S.
great and helpful crewLarry S.
They always have what I need, when I need it, and the service is friendly.TOMMIE G.
Le client n'a pas laissé de commentaire.Benjamin G.
They failed to timely check in the trailer and overcharged me 148,50 $. The manager told me I could return the trailer after hours, and they would check it in the following morning. They did not do that and simply hit my credit card for 148,50 $ in additional rental fees for days when the trailer was parked at their location. Very poor performance. I took photos of the trailer when I returned it. That photo evidence spares me being stuck with the 148,50 $ of rent for days I didn't use the trailer. I did get a refund approved by U-Haul customer service today. I don't recommend this location.JOHN W.
Le client n'a pas laissé de commentaire.NATHANIEL N.
Very helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.Tammy L. | Premières impressions
Le client n'a pas laissé de commentaire.Maureen S.
Le client n'a pas laissé de commentaire.SHERECE J.
The truck had not been cleaned prior to my pickup time. However the U-Haul person who checked me out noticed it himself and told me there wouldn't be a cleaning fee when the truck was returned. Otherwise the truck was in good condition. I had no problems with it. Customer service was excellent. Employees were attentive and friendly to everyone who came in.RONALD B.
Le client n'a pas laissé de commentaire.PENNY D.
Le client n'a pas laissé de commentaire.Brian J.
Le client n'a pas laissé de commentaire.ebony H. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Jamie I. | Premières impressions
Easy drop offWILLIAM B.
Le client n'a pas laissé de commentaire.Tiffany G.
Le client n'a pas laissé de commentaire.STEPHANIE B.
Both staff members that I delt with were knowledgeable, fast and friendly. I highly recommend this location.JAMES H.
The service was great. Price felt expensive.Christopher A.
Le client n'a pas laissé de commentaire.Shane C. | Expérience générale
Very good/clean and customer service was amazingly nice and Courteous. Would highly recommend.Terrie T.
Sam was always helpful. Thankstheaoudoshia s. | Premières impressions
Le client n'a pas laissé de commentaire.Jacob M.
Everything was smoothJOHN A.
Le client n'a pas laissé de commentaire.LAURA F. | Expérience générale
I was charged twice for the same rental, from two different locations. I only rented one trailer.JERED M.
Le client n'a pas laissé de commentaire.Doug D. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL M.
Le client n'a pas laissé de commentaire.garvin M.
Le client n'a pas laissé de commentaire.Joni F.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.Peter H.
Sam gave excellent customer servicePHYLLIS V.
Le client n'a pas laissé de commentaire.Vincent W. | Expérience générale
Two issues- I thought I selected a location that according to U-Haul website offered one month free rent. Was told by attendant they don't do that. Second- was a good amount of trash on road by storage unit.RONALD V. | Premières impressions
Le client n'a pas laissé de commentaire.Alice R.
Le client n'a pas laissé de commentaire.MICHAELA D.
Manager very helpful. Had my equipment ready, in and out quickly.Dennis M.
When we got in the van, marijuana smell was so strong There was even a joint in the cigarette lighter, there was also an empty can of energy drink on the passenger side. I don't think anybody clean and look at the van before we rented it, I had a headache from the marijuana smell the whole time we were in the vanJeffrey M.
Le client n'a pas laissé de commentaire.Jason Z.
I have to drive 20 miles out of my way because the pickup location was changed by UHaul. Very frustrating since I had a "reservation".VINCENZO B.
Easy and professionalJOSEPH A.
Le client n'a pas laissé de commentaire.Maria M.
Le client n'a pas laissé de commentaire.DEANNE R.
Le client n'a pas laissé de commentaire.Myeisha L.
Original order was correctly placed than half of the assignment disappeared. Two weeks late for delivery. U-Haul did not have trailer available for the subcontractor movers to pickup the U-Haul box. So the movers had to wait a few hours. U-Haul team member dropped the U-Haul box upon retrieving box with fork lift. This resulted my furniture and boxes being scattered. They never apologized.Jason G.
Le client n'a pas laissé de commentaire.Dustin S.
Le client n'a pas laissé de commentaire.Katherine C.
Le client n'a pas laissé de commentaire.MELANIE C.
Le client n'a pas laissé de commentaire.ramona p. | Expérience générale
Le client n'a pas laissé de commentaire.Alexander Z.
Sam was great & very friendlyJAMES D.
Le client n'a pas laissé de commentaire.Mary T.
Great experience thanks. The staff was quick to get me a truck and very helpful. Merci.DAVID T.
make the online returning easiermaya T.
Le client n'a pas laissé de commentaire.Kimberly M.
The employee that helped me return my equipment was very friendly and personable. Made the experience very good.Vu L.
This location is clean and the customer service was great. The older guy behind the desk was nice and appeared to care about his job and making sure we had what we needed for a successful move! They were out of the 15 foot truck I was looking for so maybe booking sooner in advance would be helpful for other people but we managed okay with the 10 foot one just was harder without a ramp!NICHOLAS M.
Sam was very patient and explained operations very clearly.Randall S. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFREY F.
Le client n'a pas laissé de commentaire.CHAD H.
Le client n'a pas laissé de commentaire.GREGORY B.
Couldn't meet a nicer owner/operatorJAMES K.
Super Friendly would rent from again!Robert R.
This location is my PREFERRED location in the KC area.ELROY D.
Le client n'a pas laissé de commentaire.Clayton P.
Le client n'a pas laissé de commentaire.Anil S.
The equipment was clean, and the store was also clean and organized. The representative I spoke with on the phone was friendly friendly and helpful. However, the manager/owner was not very pleasant.SAMI A.
I have rented trailers here a few times Sam and the Crew always do a great jobLOREN B.
Le client n'a pas laissé de commentaire.KEVIN DALE W.
Sam is awesome! I have rented from Sam previously and he is always professional and thorough. This is the standard you should expect.John D.
Everything about my MO experience was excellent!!Jennifer M.
Le client n'a pas laissé de commentaire.Xavier C. | Expérience générale
Le client n'a pas laissé de commentaire.KARYN E.
Very helpful, friendly & clean store!KELLY T.
Le client n'a pas laissé de commentaire.Cynthia I. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas F.
Le client n'a pas laissé de commentaire.Marsha S. | Expérience générale
Good as alwaysCHAD H.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.MATTHEW M.
Le client n'a pas laissé de commentaire.RUSSELL S.
Le client n'a pas laissé de commentaire.CHRISTINA C.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Kimberly Y.
Le client n'a pas laissé de commentaire.DONALD K. | Expérience générale
everything was fine .CRAIG B.
Awesome and excellent serviceLaura F.
Le client n'a pas laissé de commentaire.LAURA F. | Premières impressions
Great service !MICHAEL S.
Le client n'a pas laissé de commentaire.Karl G.
Le client n'a pas laissé de commentaire.Brooke W.
Le client n'a pas laissé de commentaire.JARED M.
The address provided via the email was incorrect and sent us to a random neighborhood. The location required us to turn on the location on our phones to be able to pick up our truck. It didn't work, so vague unhelpful instructions were given to scan a QR code proving we were at the correct location. Which was incredibly difficult to locate and it took us about half an hour to actually pick up our truck.Kristen C.
Le client n'a pas laissé de commentaire.Michael W.
Sam was very helpful and extremely courteous! It was a holiday weekend, and I didn't want to be moving my son. Even with that said, you would have never known by the way Sam treated me.Timothy E.
Le client n'a pas laissé de commentaire.MONIQUE D.
This location was the best experience I've had with Uhaul, by far, and there has been a lot. The owner, and his employees were helpful, friendly, and provided great customer service.DAVID L.
Le client n'a pas laissé de commentaire.PHILLIP S.
Le client n'a pas laissé de commentaire.LEILA M.
Le client n'a pas laissé de commentaire.Derek W.
My original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20' truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.KAREN W. | Premières impressions
My wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.MELISSA K. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth G. | Premières impressions
Sam is fantastic! He was extremely friendly and helpful at all times!! Thank you so much for making my move so much less stressful, Sam. I appreciate it so much!Jeremy T. | Expérience générale
excellent customer serviceChad H. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley F. | Expérience générale
Le client n'a pas laissé de commentaire.Terry R. | Expérience générale
Le client n'a pas laissé de commentaire.Richard C. | Expérience générale
Le client n'a pas laissé de commentaire.ZACHARY T. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia I. | Premières impressions
The only this I didn't like was the fact that if you rent under a month, you don't get some of your money back! That needs to change! The storage & staff were great. We rented for only 2 weeks and should have gotten half that back in my opinion. Why would you keep all payment if only for 2 weeks. That's my only complaint!☹️Thank you Uhaul!!Ava J. | Expérience générale
I made a reservation online. However when I came to your location. I was advised that a bigger unit may be needed. I had 450 square feet of belongings. I was then put in to a larger unit for double the price of my quote online. I was not shown the unit before signing the contract. Turns out when my belongings were put in the storage unit it was double the size I needed. Per the sizes on Uhaul website the 10' x 10' would have been fine. When placing my reservation online the woman also say the 10' x 10' would be fine based on my cubic feet of my belongings. I would like to know why I was not given or at least shown the unit that was reserved for me. I am writing this review to you first. Before I contact corp. I hope I will get the answer I need and some resolution to the issue by contacting you. I have used Uhaul Storage for many years with no problem.Rebecca P. | Premières impressions
Le client n'a pas laissé de commentaire.James K. | Expérience générale
Le client n'a pas laissé de commentaire.Edwin M. | Expérience générale
All around the best service provided by ANY U-Haul on any capacity. Staff, facility and trucks/storage unit were clean, efficient, and well-lit. Thanks for proving to me and others that there's truly QUAILTY service still being available....Lawrence L. | Expérience générale
I've worked with Sam for 4 years, he is an excellent manager. Him and his staff are amazing customer service.Stephen M. | Expérience générale
Sam is a great person to work with. He is very friendly and makes sure you understand all the rules concerning renting the storage space before you leave the office.James K. | Premières impressions
Le client n'a pas laissé de commentaire.Carla B. | Premières impressions
A little concerned about the stragglers, but no troubles at this time.Dana S. | Premières impressions
Sam is great. He's always helpful and courteous.DONALD K. | Premières impressions
Le client n'a pas laissé de commentaire.Wallace A. | Premières impressions
Le client n'a pas laissé de commentaire.Angela W. | Premières impressions
Very professional and politeBo C. | Premières impressions
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