Évaluations des clients U-Haul Moving & Storage at Hwy 367

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Hwy 367

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Curtis C. le

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Le client n'a pas laissé de commentaire.

Thelma B. le

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Very nice atmosphere as well and excellent customer service

Dalvin A. le

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Le client n'a pas laissé de commentaire.

Rhonda L. le

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Le client n'a pas laissé de commentaire.

Tony M. le

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Sickening to have to pay over 500$ to get my car from Memphis to St. Louis. Car quit in Memphis. I didn't need a box truck with tow dolly. Just a pickup with dolly. This price is crazy. I wasnt moving. Just my car.

Tamara K. le

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Walk around the truck with the customer to verify any or no truck damage. This is helpful because that on-line verification document did not work properly for me.

Yasmin C. le

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My only complaint is the young man who assisted me didn’t put the dolly I rented on the truck. However the GM and the gentleman at the Hazelwood location were an an amazing help! I appreciate everything they did for me Saturday!

Danielle J. le

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Great help!!!

Shirley D. le

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THANK YOU!!!

Carolyn P. le

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Too TOO HOT INSIDE PLACE FOR EMPLOYES AND CUSTORMERS FIX AIR RIGHT AWAY!!!!!!

Michelle W. le

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Le client n'a pas laissé de commentaire.

Darcella C. le

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Service was excellent, but the build it self was HOT a/c was working

J B. le

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Try u haul , they take time and do it right you will like their service.

michael r. le

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Very Professional Staff

MARCUS R. le

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Le client n'a pas laissé de commentaire.

Danielle J. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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A "door ajar" warning kept coming on and the cargo lights would go on and off while driving. It took 3 grown men to find the on/off switch for the cargo lights. My guess would be a sensor. Someone needs to drive that van around the block a couple times to see these issues. The van was clean.

Ka'Maria M. le

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?????

Saundra T. le

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Both men was nice polite and fast. Pleasant experience pick up and return.

Bernard K. le

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I love coming to this facility. The customer service is very professional.

Kendall M. le

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Le client n'a pas laissé de commentaire.

ALETA M. le

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Ive rented with U-Haul forvyears,cat many locationa. Thevalusher lication has always been my favorite. Great people. People that "Get It Dome" even when the system is broken. Great management.

Kamillya M. le

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I only use you guy your customer service is excellent from everybody

jermond h. le

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Le client n'a pas laissé de commentaire.

Joshua C. le

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Staff was inattentive, the store was extremely warm temperature wise, and it took 30 minutes just for me to return the vehicle. Extremely disappointing because I return the equipment on time and within the parameters of the agreement

JODA F. le

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Every staff member we encountered was helpful, friendly and obliging. Great experience. Helped make our move go smoothly. Great job!

Stanley D. le

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Excellent staff

kyle b. le

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Great customer service

Ciara H. le

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Every time I would contact the location, an employee ALWAYS answers with the greeting and says please hold. It can be very frustrating that you can never call and just speak with someone. I understand that you may have internal customers but it is extremely inconvenient and frustrating.

James B. le

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I cannot think of a thing you could do to make my experience any better. The rental process was very smooth and easy to work with. The van I rented was extremely clean, almost in brand new looking condition, and I really did appreciate the working air-conditioning that was already on when I got the van. It performed flawlessly and met my needs perfectly. The next time I need something like this I will definitely come to this location.

Michelle S. le

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Wonderful experience nice staff

Tasha B. le

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Le client n'a pas laissé de commentaire.

Onita W. le

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Well my experience started out not good, and I was delayed 2 hours. Once I spoke with Larry in traffic my experience got a lot better

Hayden H. le

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Le client n'a pas laissé de commentaire.

Shirley D. le

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Thank you So much!

Danielle H. le

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Le client n'a pas laissé de commentaire.

Yolonda P. le

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I only had to go here because your 800 number reservationist made my first reservation at the Florissant location and when we got there guess what, NO TOW DOLLY AVAILABLE! So the guy there called around and found one at the Lusher Rd location. This was an absolute waste of over an hour of time to have to go to a second location and i almost lost the car because of it, the car hit a deer and was on the side of the interstate with only a 2 HOUR window of time to retrieve and we barely made it before the state tow truck showed up. There was no AC at the Lusher location, it was hot, the staff was hot and crabby and i should have never had to go there to begin with.

John Q. le

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My personal experience was terrific. My appointment was kept, the work was completed and in orderly arrangement. Theo makes sure of all details giving me the satisfaction of knowing his personal involvement. I would hope everyone would have the same experience.

Willie P. le

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We were not able to use our Debit card issued to us by St. Louis community Credit Union, That was a time consuming problem. We had to go to a ATM and really delayed the time

Brian W. le

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Le client n'a pas laissé de commentaire.

Julia D. le

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Theo and Michael were amazingcand so helpful. Thanks for such a great job. They do need help in that busy location.

Kathleen S. le

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Le client n'a pas laissé de commentaire.

Sarah G. le

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I was not educated about the rental process well enough to understand that the truck should not be driven in tow mode and that I was unable to return the truck at any location. The availability of trucks was not sufficient. The entire experience was clustered and more difficult than it should have been because communication was sub par to say the least.

Roy M. le

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Le client n'a pas laissé de commentaire.

Shonda W. le

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Le client n'a pas laissé de commentaire.

Marlo M. le

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LONG wait for service. Undermanned overworked attendant.

MIGUEL R. le

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Le client n'a pas laissé de commentaire.

Lafondia C. le

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Le client n'a pas laissé de commentaire.

Keith J. le

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Triple phone requirements, ON EACH OCCASION to rent a trailer to a weekly returning customer who lives one mile from the store, is demeaning and may result in renting from another store!

Joe B. le

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Le client n'a pas laissé de commentaire.

bryant b. le

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Really nice

Keith J. le

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Le client n'a pas laissé de commentaire.

MarQuita H. le

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I cannot recall the representative name who assisted me upon my arrival to the store, but he was very professional and provided excellent customer service. Please try finding out the name of the gentle and let him know, he really put me at ease with my rental, explaining everything to me, with such patience. He was absolutely awesome. Do do recall him telling me his name, but I had so much going on in my head the day I picked up the trailer, I just cannot recall his name. I am an Assistant Branch Manager for Quest Diagnostics and our company is very customer service driven. The gentle is a great example of of an employee with great customer service skills. He has the potential to be anything he want to be in life with his freat attitThank

Diane M. le

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My experience was excellent. My reservations was timely. Received great customer service.

terronda f. le

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Le client n'a pas laissé de commentaire.

Shacia J. le

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Le client n'a pas laissé de commentaire.

Tranita P. le

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Le client n'a pas laissé de commentaire.

Aaron H. le

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My reservation for this store (#2) was made by a different store (#1). Store #1 did not tell me all the details about my reservation and size of truck. Improve the system so that when another store is making a reservation that can see what's available.

andrew h. le

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Nothing

MATRELL M. le

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Le client n'a pas laissé de commentaire.

Tranita P. le

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Le client n'a pas laissé de commentaire.

John J. le

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Everything was great

Khalin B. le

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Le client n'a pas laissé de commentaire.

shaunta m. le

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The manager was very nice I appreciate his kindness

THOMAS S. le

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The next time i rent a truck i would appreciate not being over charged for mileage. They charged me for twenty miles and the distance to my house and back is only 10.. I will call the store onthe morning.

Travis M. le

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Le client n'a pas laissé de commentaire.

Douglas S. le

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DeAndre was awesome. He helped me secure a truck at the last minute.

Vanessa S. le

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Service was great!!!!

Beth M. le

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They were great but my original reservation was for another location. I checked out & paid the night before to save time ( as instructed in my confirmation email). When I got there my reservation was cancelled & I had to go to this location. I got started on my move 2 hours late.

Brannon J. le

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Was told I could Do a cash option, which is what I went With so I could Get my deposit back quicker. Was not able to get my deposit to from having a one way truck to South Vandeventer (iStorage) location because they don’t do cash. So 2 days after a running around to get my deposit, I have To wait till they put the deposit back on my card which is about to take even longer. Which I could Just get full payment back for inconvenience!

crystal F. le

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Le client n'a pas laissé de commentaire.

joanne s. le

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The location was inconvenient for us. Wee have a uhaul dealer close to us who we originally contracted with. They switched our request to a larger sized truck after verifying a smaller truck. Luther location was not at fault with this.

Marya K. le

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They were very helpful gave me many option to help the move work out.

mannette M. le

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Le client n'a pas laissé de commentaire.

Dan L. le

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Very proffesional counter personell. Enjoyable return procedures. Thanks

Roy N. le

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Everything was great

WILLIAM L. le

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The computer system needs to be faster, seemed to move slower and slower during the contract attempts. The guys are professional and unflappable but improved electronics would help.

Brenda G. le

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Representatives were excellent

Linda F. le

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Told the clerk to check the brakes and transmission and had a hard time adjusting the seat

Tyrone B. le

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Le client n'a pas laissé de commentaire.

john g. le

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Le client n'a pas laissé de commentaire.

ROBERT AND L. le

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This location is the one o prefer over others in the area. Theo is great!!

Jason J. le

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They told me. I was going to be charged a cleaning fee. Because there was a little grass on the front of the truck. And it was going to cost 25 dollars. So i had to go wash the truck. I would think before the truck is rented out. U would clean it. I must say the lady was acting like a ass. If she does not like her job just quit. Please hire better people.

Bessie B. le

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The people that we worked with were very helpful on both ends. I have no complaints as to the quality of service I received from the employees.

Brittany G. le

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The rep who intentionally check me out was great! She was very professional and helpful. The rep I encounter with after dropping the U-Haul off was very unfair. He took $30 from my Deposit because the gas was off a gallon. Looking at the hand in the truck it looked like it was filled back to where it should be. Once contract printed the computer showed that hand landed on the 1/3 instead of 1/4. Deandre Brooks was not helpful. I never know for gas to cost $30 to move it up a gallon. Deandre Brooks was very unprofessional and I will not recommend non of my family and friend to this particular location. Due to Deandre Brooks.

Robyn F. le

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Le client n'a pas laissé de commentaire.

Denise T. le

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All was great

George B. le

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Excellent customer service , keep up the great work . I wish I could somehow be able to return the rental after hours and document it .

MICHAEL D. le

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Le client n'a pas laissé de commentaire.

Warren F. le

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Le client n'a pas laissé de commentaire.

Phillip G. le

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Le client n'a pas laissé de commentaire.

Jacqueline A. le

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Le client n'a pas laissé de commentaire.

Karen B. le

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The truck had some issues but other than that everything went well thank you

Jharri S. le

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Le client n'a pas laissé de commentaire.

jason k. le

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I originally went to the Hazelwood location where Byron the manager mislead me on the price quote of the hitch install and 5×8' rental. Telling me a set price for both which ended up being much more in the end. He started my hitch install, but required me to drive to the Lusher rd location to finish the install. Theo the manager at lusher rd helped me tremendously. And honored Byron's original under quoted price. I would never return to the Hazelwood location for future business. Made me feel i was being deceived. Which I was.

Whitney M. le

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Nothing keep being awesome

Keith L. le

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Excellent customer service

Jennie S. le

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Le client n'a pas laissé de commentaire.

Jessica S. le

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Le client n'a pas laissé de commentaire.

Edwin S. le

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Le client n'a pas laissé de commentaire.

Brenda G. le

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Have the smaller trailers to be rented for 24 hours.

Brian H. le

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Le client n'a pas laissé de commentaire.

Linda J. le

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Le client n'a pas laissé de commentaire.

Keith J. le

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Too much sensitive personal information needed to rent a tow behind ramp trailer! Three phone numbers & pictures of my Drivers License front & back? What's next to be required, my SSN or DNA sample? I'm actively looking for an alternative rental solutions!!!!

camille j. le

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Le client n'a pas laissé de commentaire.

Catherine S. le

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Everyone was very friendly and helpful. I will recommend this location

Richard D. le

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On two critical counts, i would rate this location superior (above average). The first is STAFF. THEO, the manager, was incredible. He assisted me from the very first phone call to the actual rental and insured that i had the best personalized attention one could ever hope for. The second is EQUIPMENT. I was undecided between towing a trailer, and renting a van of some sort. After a thorough review with Theo, I selected a cargo van which was perfect for my needs. It was brand new, and rode like a charm, both loaded and unloaded. Final thought: If i am moving, hauling, even considering a transport of anything bigger than a pack of cards, I will contact Theo at U-Haul Moving & Storage at Hwy 367.

Karl R. le

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Excellent facility

shelly M. le

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Professional

Jessica C. le

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Le client n'a pas laissé de commentaire.

paul c. le

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Great customer service thanks to the staff!!

Terriance S. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Steven S. le

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Le client n'a pas laissé de commentaire.

Sharronda M. le

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Le client n'a pas laissé de commentaire.

Sherrece W. le

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Did get my change back

nanyamka b. le

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Le client n'a pas laissé de commentaire.

Shelia B. le

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Theo is awesome!!!!!

candice c. le

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Le client n'a pas laissé de commentaire.

David D. le

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Clean and lube your trailers. Our car dolly looked like it hadn't been pm'd in forever.

james c. le

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Le client n'a pas laissé de commentaire.

Erika F. le

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There was some sort of issue with a number customer and the UHaul employee was very rude. I understand that the other customer was having some sort of emergency but they attended was very rude. Additional customer service skills such as greeting a customer and explaining the return process is needed.

Iesha H. le

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Le client n'a pas laissé de commentaire.

catherine o. le

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Continue providing great service!!

Wykkina D. le

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Upon arrival they were very busy and while returning the same but on each occassion both representatives were knowledgable, helpful, patient, and productive. I am thankful for them both!

rose h. le

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Le client n'a pas laissé de commentaire.

Mark D. le

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Everything was good.

Otha J. le

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To. UHaul you guys was verry helpful. And. If i should need. You all agian. I wii make sure i see you Theo. Thank You.

Charles E. le

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Service was excellent and fast

DEANDRE H. le

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Le client n'a pas laissé de commentaire.

Lacreshia R. le

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Great customer service staff was very professional and great smiles

linda j. le

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Nothing. This branch has the nicest, knowledgeable, and helpful staff ever!

April L. le

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Charged for extra mile because app wouldn’t update mileage before I left lot. Employee said “that’s not much” but I don’t want to be changed for anything I didn’t do.

Jeanetta S. le

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Nothing, Mr. Theo was my service representative and my experience was excellent; pick-up and return. He was very pofessional, took time with me when I became technolgy misinformed and walked me through the entire process.

Maurice J. le

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The associate that waited on me was amazing meet me outside and was very helpful

Jacqueline J. le

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The owner is AWESOME!!!

Kim B. le

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Le client n'a pas laissé de commentaire.

art w. le

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Le client n'a pas laissé de commentaire.

lashand g. le

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Le client n'a pas laissé de commentaire.

paul c. le

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None!! Great service by the staff!!

ciarra B. le

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Very nice people who who knowledgeable and helpful

Cynthia M. le

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I would like to be able to get into my unit any time I want or need too. I chose this place because my daughter lives very close but if I had known it was not an 24 hour access.

Mia H. le

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The staff at this U-Haul location was very friendly and went above and beyond to meet my needs

tryce w. le

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Every employee was very helpful. I really appreciate the business

Derek M. le

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👍🏾

margaret h. le

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Theo is the bomb

LARRY S. le

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All of the staff was extremely helpful and courteous

shonta d. le

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I love this place

Wiley-Ann C. le

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Great store

Ulonda D. le

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My experience with this Uhaul company was more than belightful they walk me through everything helped me find the perfect storage for me and the staff was amazing. Thank you so much