Évaluations des clients U-Haul Moving & Storage at I-17 & Deer Valley

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at I-17 & Deer Valley

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quinton R. le

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Everything was perfect

Richard C. le

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Maintain credit card number for pickup.

Barbara B. le

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Suzie always fast and great job. Nice to be able to get In And out quickly ... always goes out of her way to resolve problems. Thx

oscar G. le

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Very professional, friendly and easy to work with team at this location

Darryl G. le

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Le client n'a pas laissé de commentaire.

Vanesa R. le

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Great explanation of all details, great customer service!

Bill D. le

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Le client n'a pas laissé de commentaire.

ZACHARY A. le

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Great service. Thank you.

Michelle K. le

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Good service thanks!

Jay M. le

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You offer a online early check-in however when you get to the actual U-Haul location you're required to go through the entire check-in procedure again very frustrating did not save me time as you advertise this option

Patrick P. le

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Le client n'a pas laissé de commentaire.

LORRAINE R. le

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Le client n'a pas laissé de commentaire.

james S. le

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Le client n'a pas laissé de commentaire.

frances M. le

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Le client n'a pas laissé de commentaire.

Ashley d. le

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We received outstanding service, I wish I could remember the young ladies name who assisted us. She went above and beyond for us and was so sweet to our son!

Brejohnna S. le

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Le client n'a pas laissé de commentaire.

Raghu P. le

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Le client n'a pas laissé de commentaire.

Manuel V. le

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Le client n'a pas laissé de commentaire.

Michelle S. le

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Everything went smooth and employees where very helpful and friendly. Great experience. Thank you:)

Karen O. le

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Very helpful employees throughout the facility

Christopher C. le

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I had a very good experience. The building was very nice and the employees very friendly and helpful!! The truck we rented was very clean and well maintained.

Barbara B. le

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Roger is always a great help !! The guys always treat me great!!! I think when I drove away and Roger told me to drive safe and be careful it made me really appreciate the staff at Deer Valley!!! Thank you guys!!!

Haylee F. le

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Had a little trouble with an employee during signing in. Talked like he was better than me and had a little attitude. But it's cool I've worked service before. Still would recommend uhaul to friends

Lisa L. le

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Le client n'a pas laissé de commentaire.

barbra B. le

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Patrick and Roger and Suzi are always great to work with.... they are always there to help and enjoy working with them. I have been with uhaul storage for 2 1/2 years and this staff is the best by far professional group!

David W. le

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Left rear tire was flat. Customer noticed after vehicle was loaded & added air. Lucky that customer had compressor on hand. The trailer should have had inspection by U-Haul staff prior to rental, not after the fact.

John H. le

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Be more accurate with the fuel gauge readings. They were off by at least a quarter tank. I mistakenly assumed the tank would be full as stated.

David S. le

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Very efficient when dropping of the trailer I had rented. In and out in minutes.

Lloyd R. le

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Susie was great to deal with. We were in and out with an equipment change in no time at all. Checked back in with no issues. All went smoothly.

Madhu K. le

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Very good service & clean the storage.

KENNETH R. le

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Le client n'a pas laissé de commentaire.

kenneth R. le

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Le client n'a pas laissé de commentaire.

Tyler S. le

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Le client n'a pas laissé de commentaire.

Todd C. le

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Moved a vehicle out of the way to speed my return. Excellent service and very personable.

Saul C. le

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Awesome staff and facility.

Kevin W. le

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I was so impressed with all the staff at this location. It is New Years Day and the staff were amazing, friendly, helpful I will use rental vehicles from this U-Haul again Happy New Year!!

Donna K. le

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None

Mallery P. le

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Le client n'a pas laissé de commentaire.

Emily P. le

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Being a past U-Haul employee, I was pleasantly surprised at how great this experience was. The employees were kind and got us to the truck very fast. It was a wonderful experience. Thank you!

Amy S. le

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Very helpful

Robbie B. le

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Great customer service. Extremely easy

Alissa P. le

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Susie was great!

Alan M. le

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The guy with the Manager ID is quite indifferent to his customers (at least he was to me) I believe he thinks his time is more important than mine. The morning I arrived he acknowledged me by saying I should wait inside, that he’d be a minute. He was doing something in the lot and there were no other customers (as if whatever he was doing couldn’t wait). It was his tone that put me off. When I returned the equipment (at exactly 7am, he walked right by me into the building behind a locked door). I had to knock on the window and he talked at me through the window and told me to go wait by my car. Again it was mostly the tone he used. Won’t be using this location again. As an aside, after being put off the day of the pickup, after a short time a nice young man did handle my rental quite professionally.

Cliff B. le

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Le client n'a pas laissé de commentaire.

Naveen Kumar G. le

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Le client n'a pas laissé de commentaire.

Wayne K. le

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Le client n'a pas laissé de commentaire.

chris R. le

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Damage to the truck was not listed, had to photograph and update contract.

kent B. le

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Le client n'a pas laissé de commentaire.

Terri J. le

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Great Customer Service

Alan G. le

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None. Same

Ruth W. le

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Whole move went very smoothly.

Amanda W. le

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Le client n'a pas laissé de commentaire.

Valentin G. le

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I Would like to have a newer truck but they said that is only for long trips...

Alfred J. le

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Le client n'a pas laissé de commentaire.

Erik C. le

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Fast, friendly service with well maintained equipment and quick service.

kyle S. le

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The battery died 3 times and delayed my move

Patrick D. le

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Le client n'a pas laissé de commentaire.

Willie B. le

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Le client n'a pas laissé de commentaire.

Misty W. le

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Le client n'a pas laissé de commentaire.

don H. le

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Not a thing. The service and the equipment is the best I ever experienced.

Michael L. le

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Suzie is awesome.

Manuel D. le

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Le client n'a pas laissé de commentaire.

Shane B. le

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The truck leaked water onto a bunch of my things and damaged several items. The truck fully loaded also got poor gas mileage around 7 mpg.

Ronald J. le

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Le client n'a pas laissé de commentaire.

Joseph R. le

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Le client n'a pas laissé de commentaire.

Steven P. le

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Le client n'a pas laissé de commentaire.

Douglas S. le

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Le client n'a pas laissé de commentaire.

Arnold P. le

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Le client n'a pas laissé de commentaire.

Michelle L. le

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Suzy, Roger and Carlos were aqesome!! No improvement needed!!!

Kathy W. le

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Not a thing, it was perfect!

Duane R. le

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Le client n'a pas laissé de commentaire.

Nycole G. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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Guys were really awesome. Helped with all my needs, Kind and considerate.

Brandon K. le

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Rude staff, over priced!

Gary S. le

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Vince is a good guy!

George B. le

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Le client n'a pas laissé de commentaire.

Kitrell C. le

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Need more workers.. Had to wait a good while for service..

Christina M. le

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Poor customer service

Michael S. le

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NOTHING..... Everything was above and beyond, both equipment and staff. Thank you all, you saved the day.

Janet N. le

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Le client n'a pas laissé de commentaire.

Elaine N. le

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Le client n'a pas laissé de commentaire.

douglas j. le

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The facility is well maintained and staff were always available.

Joseph B. le

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Everyone was very friendly and helpful. I made my oder and foolishly asked for the wrong trailer but the sales associate was helpful and quickly correct my mistake. I will be ordering more in the near future.

Michael H. le

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Le client n'a pas laissé de commentaire.

Chris M. le

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Le client n'a pas laissé de commentaire.

Leo B. le

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When I showed up the quote I was given online doubled! I ended up paying 150$ for a small box truck that I used for less then 4 hours. Two years ago I used the large box truck for the same distance and it was only 80$. Then when I went to return it, I couldn’t choose a location close to me, they chose it and the location was impossible to find. Will not be using U Hual again.

sudarsan N. le

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Le client n'a pas laissé de commentaire.

Gregory R. le

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Excellent customer relations. Will do business here again. I highly recommend this location!

Jack M. le

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Dino Racicot treated me very well, he was professional and concise with my rental transaction. He represented UHaul very well! I will return to this location in the future for my rental needs. Thanks.

JOSEPH P. le

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Keep up the good work!

Debbie L. le

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Customers at the counter and in the facility were helpful and friendly. Can't say that about the rules for those parking at the parking dock! People were left trucks/cars at dock all day!

Jacquelynn O. le

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Excellent customer service

James C. le

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Well done . I was greeted by the manager with a friendly welcome. When i returned my rental i was given a very nice thank you from the person that i returned my rental too.

maria j. le

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No feedback

Rafael C. le

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Le client n'a pas laissé de commentaire.

Kevin K. le

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Le client n'a pas laissé de commentaire.

Conrad W. le

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Susie was amazing with her customer service skills!!! She did a wonderful job answering all my questions and setting up my autopay! Thank you so much Susie!!!!

Daniel M. le

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Absolutely nothing. Susie was amazing with her customer service and because of that, I'll continue doing business with this location.

Renee B. le

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Le client n'a pas laissé de commentaire.

todd B. le

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There was an issue between calling and making the reservation and receiving a quoted price. At pickup the "system" wasn't working right and the price went up dramatically. The order was deleted while the trailer was being hitched to my vehicle, so after that and additional comments from me the order was re entered with the original quoted rate. After that everything was great

Lindsey D. le

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Le client n'a pas laissé de commentaire.

Lisa V. le

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Great customer service. Always my first go to for moving or storage.

Ruth G. le

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Le client n'a pas laissé de commentaire.

Krystyna H. le

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Why was I charged the initial $76 and then 2 days later charged an extra $100!??! The truck was returned in good condition, not dirty at all with a FULL tank of gas! Completely pissed off.

Jason P. le

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Both pick up and drop off were great! They were very helpful and had great customer service.

Steve K. le

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In and out. Great customer service

Anthony I. le

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I was blown away by the superior customer service I received by Dino at the North Phoenix location. The store was closing up, and he still took time to make sure I was able to get the right trailer for my moving needs. He was so friendly and knowledgeable I was taken back. I am going to recommend Dino to all of my friends and family any time they need a trailer. U-haul truly has an asset in their company!

David M. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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Le client n'a pas laissé de commentaire.

Michelle L. le

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Le client n'a pas laissé de commentaire.

Luis G. le

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Your phone representative was very helpful explained the rates very clearly five star rating for her and your local hub on deer valley and i-17 here was just amazing thank you guys for such a amazing service I will definitely be using you guys in the future

Cynthia H. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Albert was the initial customer service helped with the 2 rentals of U-hauls and with the storage unit. Very friendly and knowledgeable. The rest of staff very nice.

John G. le

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I only had one problem with U-Haul storage. When I terminated my storage agreement, the staff did not process my terminated use of the facility in a timely manner. This led U-Haul to overcharging me.

angela n. le

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Suzi provided an amazing customer experience and went above and beyond to make sure our family was taken care of.

Nicholas M. le

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I always needed the sliding glass door opened after 7. When I got my unit I was under the impression that they wood be open until 10, I was wrong. That led me to have to find another unit elsewhere

Robin Z. le

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It was fine just overpriced

Barbara B. le

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Albert and Raymond always willing to go the extra mile to help... Very helpful and if there is an issue to be resolved they will be there to help. Great staff.

Barbara B. le

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The staff here is really great.... always willing to help out.... the storage facility is always clean and units are perfect.... They are busy but will always go out of their way to help .

sandra k. le

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I have used your storage facility for 3.5 yrs,had my monthly payments on time,never late, my auto draft 16th every month.Aug 16th my last payment,I ended my service 8/17/19, no pro rated refund.

JUSTINE M. le

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Seriously one of the nicest crews I’ve ever met. First storage unit was made a breeze with these guys with little notice on moving in or moving out of the unit. One of the nicer Uhauls in Phoenix!

Michael L. le

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Great staff

Edward H. le

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No complaints here. Very happy with the experience.

chris L. le

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N/A

Travis R. le

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Ordered the unit and when I arrived unit was still locked 2 days after reserving it and being told it’d be ready the night of my order. Had to keep truck because of it. Never returned my calls.

Larry B. le

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Was a clean facility

chris L. le

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N/A

ADITHYA B. le

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Great experience.Clean facility and responsive staff.Everything is setup for efficiency.Would highly recommend this uhaul location.

Justin H. le

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It is a convenient location. We have used this storage place on 2 separate occasions

Elizabeth W. le

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Best customer service I was very pleased with my 14 month rental. Great location & rates.

steven F. le

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Very professional and helpful

JEANETTE W. le

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Nice place

DEBBIE P. le

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Looking forward to using you in the future. Thank you.

Jerad D. le

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I had a really good experience at the I 17 & Deere Valley location. Roger Garcia is a very good employee there, He answered all my questions and helped me out with my trailer and storage needs Great

Michael F. le

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Plenty of room to unload your truck onto the dock, elevator is large, use of the carts was a pleasant surprise and the U-haul crew keeps the place clean. EASY check in & out with a simple card swipe

Allison C. le

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I like your facility and the employees are great! I left because your rates are too high compared to the market.

tammy d. le

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Uhaul is awesome staff is always friendly and very helpful

Kaitlyn S. le

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👍🏼

angela t. le

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The employees at this location , always give superior customer service

JUSTINE M. le

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The staff is so nice and extremely helpful. Not any easy or enjoyable process for most (moving things) but they sure do make it the best they can!

Debbie F. le

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Overall very happy with service and facilities. Disagree with inability to prorate use of facility if need to move out early though.

Peter O. le

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Fast and friendly service

GaylenG0 H. le

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Very professional staff.

BILL L. le

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TOP SHELF

patricia b. le

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Easy in and out, plenty of loading and unloading space- never had to wait! Staff very helpful!

lucky b. le

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Very Friendly,No Communication to Clients that are waiting in line. Not Clear that I needed a Round Lock, Told they put on my Unit for me,Had None when I arrived to check out. Disappointed.

cathy g. le

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could use some prorating for time not used

Renata T. le

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Excellent location and services.

Arlene L. le

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staff was polite and very helpful. I would recommend a few more people working the busiest times though.

MARIAN P. le

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The staff at I17 and Deer Valley U-Haul are very helpful, friendly and professional. I recommend them.

MIGUEL V. le

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Super RAD U-haul. I am extremely happy with the great service that provided.

HD G. le

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This storage center was just an average place. If you had not raised my rates multiple times I would have stayed, but since you did I shopped around and found a better deal closer to my home.

Deborah D. le

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They change the rate less then 4 month of my renting the unit I currently have a unit in ohio and for a year to date NO rate change. This id not good at all will never renr a spaces out in AZ again

Justin S. le

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The worst customer service I have ever had- my reservation wasn’t honored, I was personally insulted and demeaned, then my complaints were ignored, and no attempt was ever made to resolve any issue.

rosie k. le

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Kalin is wonderful at her job. Thank you for taking your time to answer all my questions. She is customer service perfect!!

Skylar B. le

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I had an excellent experience. All the employees were super helpful and nice, the general manager was a huge help they made everything so easy and less stressful! Thank you!!

Lee R. le

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Returning the equipment was easy and a very friendly staff.

Fred M. le

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I have repeatedly asked someone to check my vacated unit (2 days ago) for a McDonalds soda cup that contained screws required to re-assemble a table. Messages left, NO response. unit 2373

Charlene H. le

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I felt the staff did not get me a good deal on my uhaul

eric m. le

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Very convenient. I have never had a bad experience there. I would and do recommend.

Michelle C. le

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Staff (James) were extremely helpful with coordinating access for my movers in my absence. Additionally, having first floor units for easy access a plus. Thank you!

Mary R. le

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Everything was great we never had an issue!!

DUSTIN K. le

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just wish the clients that have been with you for over 20 years you would work with them on the cost to keep their business..we were loyal but had to leave.

shelley j. le

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.

DEBRA M. le

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The ENTIRE Staff team was outstanding !!

Shirley M. le

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they are all very helpful.

Mike M. le

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Facility was clean and the staff was very helpful.

robert l. le

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The only thing I did not like about U Haul was the policy of renting by the month and not by the days actually needed Otherwise great job for sure

CJ M. le

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You were always helpful and respectful. Very good service. Moving to Flagstaff, I wish you well. CJ M

Guy O. le

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Outstanding group of employees. Very helpful and friendly.

GUY O. le

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Staff could not have been any friendlier. They made it a great experience.

KATHERINE M. le

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Very pleased with overall experience