Customer Reviews for U-Haul Moving & Storage at I-17 & Deer Valley

4830 évaluations

21621 N 26th Ave   Phoenix, AZ 85027

(623) 580-4000

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(623) 580-4000

21621 N 26th Ave
Phoenix, AZ 85027

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam T. 
Évaluation :
5

Also friendly staff! Great drop-off location!

Elijah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linette M.  |  Premières impressions 
Évaluation :
2

Aucun

MICHAEL L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary E. 
Évaluation :
5

For some reason they had issues finding our rental agreement but we got it figured out.

Sarah B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wallace S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren K. 
Évaluation :
5

Very easy and fast !

Joshua G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARWIN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

Both pickup and drop-off location had professional customer service. I plan on using them again in the future. This location was fast and easy.

Amber B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STAFFON B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan P. 
Évaluation :
5

Quick and easy drop-off, great location.

Matt S. 
Évaluation :
4

Vary helpful staff

John H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abbigail W. 
Évaluation :
5

Fast fast fast and very friendly staff !

Terrin J. 
Évaluation :
4

Last minute truck share cancellation ruined and made our trip much more costly!!! Shame on all of you

PAOLO M. 
Évaluation :
5

Thank you Roger!

Faith P.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Austin J. 
Évaluation :
5

Great service.

PHILIP B. 
Évaluation :
5

Again, very polite and helpful. Former military background shows!

Terrence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian N. 
Évaluation :
5

Used online check in and made dropping off the truck very efficient and easy.

Amanda A. 
Évaluation :
5

They relish helping people.

STANLEY F. 
Évaluation :
5

U-Box with Moving Help is an AWESOME service and experience that I've shared with ANYONE I talk to about moving! Merci.

GILEANA R. 
Évaluation :
4

Quick to turn in

deris R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jabari C.  |  Expérience générale 
Évaluation :
5

Great job!

Garry C. 
Évaluation :
1

I was a final bill with an additional charge of 108 $on it with no explanation called your 800 they followed up and removed it

Roger S. 
Évaluation :
5

Roger is an amazing employee. He has a positive attitude, very knowledgeable and made my move experience an enjoyable experience. Imagine that! I can't say enough about him. The facility was well run and the bathroom was clean. Thank you Roger!

Gregory S. 
Évaluation :
5

The staff was very friendly. Clean and safe location and store.

JASON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD W. 
Évaluation :
5

Easy and simple. The general manager was great.

Johnathon M. 
Évaluation :
5

The girls at the front desk were so helpful and super nice! Very good customer service!

April A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F.  |  Expérience générale 
Évaluation :
5

Super easy to return and really quick. My agent was wonderful and very nice.

JILL M. 
Évaluation :
5

Very nice location, visually nice, and they keep it very clean. Both of the staff I interacted with were very friendly and professional.

MARC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney J. 
Évaluation :
5

Everything is perfect I am always satisfied from this location The trucks are always clean

Konstantin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Everything was handled professionally.

Ted E. 
Évaluation :
5

Fantastic service for a fantastic move. Go Suns!

Gerard S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH R. 
Évaluation :
5

N/A The location is wonderful.

Ena M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
5

Very nice facility! Easy drop off with a smile. Merci.

Martin J. 
Évaluation :
5

Roger was very professional and helpful... Very appreciated.

Faith P. 
Évaluation :
5

Susie was top notch. She got us taken care of after a horrible experience with your Prescott Valley location. Thank you again Susie

WILLIAM W. 
Évaluation :
5

My overall moving experience with U-Haul has been a nightmare. The staff at this storage were very helpful- especially SUSIE FLETCHER. This woman was able to straighten out our BILLING CHARGES, our TRUCK RETURN, and CANCELLATION of movers who were no longer needed. This woman deserves A BIG RAISE!

Kathy A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Considering the intensity of the sun, more shady areas would help.

KENNETH V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Nothing ! The young lady who helped us was fantastic 👍

GERALD W. 
Évaluation :
5

Uhaul is more expensive but you get what you pay for

James H.  |  Premières impressions 
Évaluation :
4

Uhaul reps were awesome.

Christina S.  |  Premières impressions 
Évaluation :
4

The 2 uhaul reps were wonderful and helpful. The doors didn't work well on the climate bldg but they ensured we were able to get our moving done.

MICHELLE K. 
Évaluation :
5

Merci.

Kimberly M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Didn't get to use rental because of car troubles anyway I can get a discount lol

Micah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER MATT M. 
Évaluation :
5

Out standing service from everyone I was in contact with at this location.

KENNETH H. 
Évaluation :
5

First class operation

TERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim j.  |  Expérience générale 
Évaluation :
3

Took forever (30 minutes) to get help.

Gregory H. 
Évaluation :
5

great staff

DAVE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY P. 
Évaluation :
4

I was second in line, at 8am but there were quite a few others there then on this Saturday morning. There seemed to be only one counter person available and I sensed their frustration to get going. I use U-haul a lot and other locations same size and even the smallest have more counter people there on a Saturday morning. Just trying to be helpful. Keep up the overall good work. Merci.

MARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH W. 
Évaluation :
5

All equipment was well organized. Lot was well organized and clean. Nice location.

Tom M. 
Évaluation :
5

The two men in the office were swamped at 8am,but they were cool and calm,l think you have two great employees there at that location.The lady who checked in the truck was good also.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
5

Although our storage reservation was not available, the lady in the front helped us locate where they had a storage available. When we returned the truck, the gentleman Ryan was so incredibly polite and he made the drop off process very easy!

GETSEMANI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tod W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNETTE S.  |  Premières impressions 
Évaluation :
5

Repeat customer.

Joe E. 
Évaluation :
4

Good service

CURTIS A. 
Évaluation :
5

The young lady who check me in was an Angel!🙏

Carlos V.  |  Expérience générale 
Évaluation :
5

Customer service was great..

thurston, curtis w.  |  Premières impressions 
Évaluation :
5

Everything was excellent the help the property everything

SPENCER W. 
Évaluation :
5

I love this location off I-17 & Deer Valley. They are helpful, efficient and have great customer service. I was at a different location that could not get me my reservation after and hour of waiting and did not offer to help me find a replacement. This location off Deer Valley had a replacement of something smaller that I could use and they had me in and out in 10min. Je les recommande chaudement.

Beverly S. 
Évaluation :
5

I had a little trouble getting into the building but your manager came right over to help. Everything went smoothly. Merci.

Kristy H.  |  Online Move In 
Évaluation :
0.0

Please call me ASAP to explain so other customers don't go through this bad experience. 602-820-8001

John B. 
Évaluation :
1

Staff was respectful. I was rented a non existent unit. I wasted several hours trying to locate a unit for nothing.

JESUS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linnea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley F. 
Évaluation :
5

This location is outstanding. Susie is so much fun to do business with! Every rental is handled quickly & efficiently. Couldn't be happier.

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsie S. 
Évaluation :
5

Roger was fantastic. He made the entire process extremely easy and pleasant.

Chuck J. 
Évaluation :
2

Truck was clean and ran great. Took a long time to check in and out. Not much for customers service.

Stefan T. 
Évaluation :
5

This was the best storage facility we have used so far. The staff are really friendly and super helpful! The facilities are exceptionally clean and secure. The loading dock is exceptional as well. Merci!

william r.  |  Expérience générale 
Évaluation :
5

Na

Martin R. 
Évaluation :
1

The sign on the door said "NOTICE, Face Masks Required, Please Respect Social Distancing After Entering, Thank You, U-Haul" however when picking up the trailer on 5/11/2021, only one employee had a mask. I wore a mask to comply. The General Manager wore no mask, sat at a service terminal for more than 10 minutes and offered no help. Eventually, he left the room. Other customers arrived, seeing two people in line waiting, asked if we had been helped. Answering no, they left saying I can't wait to be helped. After another 5 minutes passing, the General Manager came into the room and said can I help you? I said yes, I have a reservation. He said go ahead and pull your tow vehicle to the trailer and I will be right out to make the connection, then we'll come back inside to complete the paperwork. I pulled my tow vehicle in front of the trailer and waited another 10+ minutes. He came out, made the connection, took no pictures (that I am aware of but is normal with U-Haul) and told me to go back inside for the paperwork. I went back inside, paid with a credit card, and he sloppily folded the three pages (contract and user pages) and shoved them into a U-Haul sleeve saying there you go. I returned the trailer on 5/12/2021, this time no employee had a mask on, but I had mine on to comply with the sign on the door. The General Manager told a female employee to go outside and disconnect my trailer. She said you will need to come out to lift the trailer off the hitch as I am not strong enough. After well over 5 minutes, the General Manager and another female employee came outside (no masks on any of them). The GM lifted the trailer off my vehicle and the female employee said you are good to go and I emailed you the final bill for 34,03 $. It was clear the GM micro-manages the employees at this location, does not comply with rules set by corporate U-Haul (masks), and is not very good at servicing customers. I don't expect anyone to kiss my a$$, but at least a little respect for a customer that is paying their wages goes a long way! U-Haul needs to send in a "blind customer" to test this GM and see how this facility is run! I would guess the outcome would be surprising.

Jerry H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy T. 
Évaluation :
5

Nothing, this location has the best staff, work well together, fast and efficient.

Michael G. 
Évaluation :
5

Its a little unnerving to drop equipment at night. The gentleman said its ok to do, but i was nervous just unhooking the trailer and leaving it with nothing to secure it to or something to acknowledge I dropped it off.

Brian W. 
Évaluation :
5

The staff was amazing. I was taken care of quickly and efficiently. I will be back to this location.

Beverly S. 
Évaluation :
5

The gal that was customizing customer service by multitasking was awesome. She was great! Getting the job done.

Nancy H. 
Évaluation :
5

It was a great experience for me only possible issue was when I did late check-in my Motorola phone didn't work well with my password being blocked and I didn't know how to unblock. She was great found the workaround and got me on my way

Joseph Z. 
Évaluation :
5

They did a great job trying to figure out the phone app problem. Convenient location and I've used this spot twice, very easy to get to.

roderick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON CARL M. 
Évaluation :
5

fast, clean, in and out no issues, cold A/C in truck

Douglas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDEN P. 
Évaluation :
5

Very easy to do.

Gerard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mwinsa C. 
Évaluation :
5

Keep up the good work. They were great with helping me and showing me how to handle a trailer. Merci

Dan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M.  |  Expérience générale 
Évaluation :
5

Such a quick and easy experience. I was in and out with no hassle. Everyone was super friendly and helpful. I will definitely recommend this location!

Nia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNE S. 
Évaluation :
5

I received good service and would recommend it to anyone looking for a clean storage unit.

Malla s.  |  Expérience générale 
Évaluation :
4

We needed something @ the last minute and U-haul came thru for us. Merci.

AMANDA H.  |  Premières impressions 
Évaluation :
5

Consultant was professional, knowledgable, and of course friendly, courteous, and easy to work with. Definitely knew his product.

john l.  |  Premières impressions 
Évaluation :
5

Whoever booked my truck reservation over the phone was terrible he told me he reserved me a unit at the deer valley location and NEVER DID. I showed up there with a truck full of stuff all day from moving and had no unit I was in tears but Bonnie I believe her name was at the deer valley location was amazing and helped me out. Give her a raise.

AMY S.  |  Premières impressions 
Évaluation :
5

I am very pleased with the staff and the facility. Very top notch. I am glad I came here.

Charles N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan f.  |  Premières impressions 
Évaluation :
5

Storage was always clean and staff was always polite and very happy to help me.

Debra A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell s.  |  Expérience générale 
Évaluation :
4

24 hour access to the units would excellent

Luis N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristen F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric m.  |  Expérience générale 
Évaluation :
5

Susie & Carlos are both very friendly, helpful & GREATLY APPRECIATED!!!

russell s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin M.  |  Expérience générale 
Évaluation :
5

Susie was amazing to us! Thank you

christian e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rebecca l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley p.  |  Expérience générale 
Évaluation :
4

Only complaint was the bathroom in the storage area was very dirty. The workers were very helpful.

Michelle K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM S.  |  Premières impressions 
Évaluation :
5

Yes. My experience was great! Appreciate your 1st floor bathroom first of all ... followed by your friendly and courteous staff... followed by your storage hours of operation. A great experience! I will use your Company again and again. Greg.

gregory r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo Ann S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE MARIE Z.  |  Expérience générale 
Évaluation :
1

When I got there my reservation was under another person's last name and they did not have available what my reservation was . I have rented from UHaul for over 20 plus years I am very disappointed

NOAH K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette C.  |  Premières impressions 
Évaluation :
5

Michelle was very professional and helpful

John P.  |  Premières impressions 
Évaluation :
5

I have rented storage at this facility a few times over yhe last 15 years or so and it has always been a good experience.

Kathleen H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann P.  |  Expérience générale 
Évaluation :
4

Would give 5 but feel price could be a little lower per month,but over all pleased

Christian Y.  |  Premières impressions 
Évaluation :
5

Would definitely recommend. Friendly, helpful.staff, clean and convenient location.

Lynda G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
1

This is a pandemic, as per requirement on the door all people to were be wearing masks, NO and I mean NO employee had a mask or face covering on. If I get sick I hold uhaul liable.

WILLIAM L.  |  Premières impressions 
Évaluation :
5

I wish I remember her name, but she is amazing. She got us checked in, walked us to our unit, showed us how to use the security features. She went above and beyond.

anna a.  |  Premières impressions 
Évaluation :
5

Susie and her staff were amazing to say the least I absolutely love Susie she’s is amazing and goes above and beyond to help people!

Brittany V.  |  Expérience générale 
Évaluation :
5

Chance was fantastic. He was helpful and patient with me as I figured things out. If he's not already the manager, he should be. He helped the other employees and knew how to answer all of their questions without making them feel stupid. That's so important. Anyway, great job and thank you!

Robynne M.  |  Premières impressions 
Évaluation :
3

The unit had not be swept out. But as soon as I reported the issue, it was cleaned so I could move my stuff in.

Jo Ann S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gregory r.  |  Premières impressions 
Évaluation :
5

Been with you a very long time. Only reasoned we moved out is due to the fact that we moved our office and needed a storage unit closer to the new office.

NANCY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE MARIE Z.  |  Premières impressions 
Évaluation :
5

Roger and the staff here are excellent. I was here for over 2 years and it was always consistently good and clean.

Randy F.  |  Expérience générale 
Évaluation :
5

I have rented at U-Haul Storage often. Great people and clean, well kept facilities.

esther m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
3

Took me 2 months to get them to set my email up just so I could pay my bill online. They never answer the phone. Change there security door without notifying customers. Owner is very nice but needs to be harder on his staff. Waited an hour once in the am with another customer for them to open up after opening hours.

andrea a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHEAL D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKOLA S.  |  Premières impressions 
Évaluation :
5

Uhaul facility's the best; a ten. I rented the unit for five years. The staff was excellent. Everyone I dealt with was friendly, knowledgeable and always willing to help. They are kind with excellent customer service skills. I highly recommend Uhaul. Thank you for your excellent service during five years. You are top notch, number one!! Sincerely, Martha E Podsiadlo

MARTHA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer T.  |  Expérience générale 
Évaluation :
5

Very convenient and necessary for all our downsizing. Would definitely use U-Haul again if needed.

Robert M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott H.  |  Premières impressions 
Évaluation :
5

The staff person that assisted me was such joy! She made my visit an enjoyable one. She was courteous, friendly and fast, but took the time to take me to the unit and run thourgh the procedures. The I17 & Deer Vally store is awesome. People make the difference! Thanks U-Haul.

Debra Y.  |  Premières impressions 
Évaluation :
5

Everyone was very friendly and helpful. Really appreciated their help because moving can be stressful.

ANDREA B.  |  Expérience générale 
Évaluation :
5

The staff was helpful, courteous and friendly.

Kathleen H.  |  Premières impressions 
Évaluation :
5

Thank you for your top notch service. I'm grateful I was able to get the size of unit I needed at an affordable price. Great customer service too.

Karen P.  |  Expérience générale 
Évaluation :
5

The I-17 and Deer Valley facility is always extremely clean and well managed.

curtis c.  |  Expérience générale 
Évaluation :
5

Couldnt ask for a better staff, all great people at this facility, great experience and fully recommend coming to this facility if need to store belongings. 5⭐️

Roy G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yasmene m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G.  |  Expérience générale 
Évaluation :
5

Unit was locked with a moved out sign on the door. Had to go back down to the desk to have someone unlock it and get a new lock.

Lucinda H.  |  Online Move In 
Évaluation :
5

Nice & clean facility, EVERYONE working there were always helpful & nice.

Michael F.  |  Expérience générale 
Évaluation :
3

The timers are the lighting are way to aggressive on shutting off. It's not fun working on unloading items from your cart into your unit, and have the lights go off. Then have to walk down a pitch black hallway to make the lights go back on. Rinse & repeat. Also, checkout process. Followed website directions, took pictures of unit and waited 48 hours. Still pending... Tried calling -- phone number goes to national number, and they would send a message to call back. Never did. Drove back to unit at end of day, waited in line and asked if there was a problem with moving out? They said uhh ohh, let me go look at unit. They did, and finally "moved-out" without issue. Why it took physically driving down there to make it happen, when it could have been done all online is beyond me? If moving out requires you to be there, make it step 1 on the web. Other than that, facilities were clean, albeit, no garbage cans... Why no garbage cans?

Doug B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G.  |  Premières impressions 
Évaluation :
5

I very much appreciate Sheila and the 2 gentlemen in office. I had a lot of questions and I was probably a bit frantic when I went into the office, all my questions were answered and the staff assured me they were there to help. Thanks All.

Mary T.  |  Premières impressions 
Évaluation :
5

Excellent service.

Kimberly M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melodye J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jason y.  |  Expérience générale 
Évaluation :
5

First and foremost my interactions with two staff members was fantastic. The gentleman that checked me in and returned my rental trailer was very helpful. The other was Tiffany who showed me to the storage locker was fantastic!! I can tell she enjoys her job and she was very helpful. She is a great employee and really highlighted my experience. As for the facility a have two comments. One, there were no garbage cans that I could find to discard trash. Secondly, I need help removing a larger item from my trailer and requested some help to which I was told " Because of company liability reasons we cannot touch customers items". As a company I get it, but where does customer service begin and liability ends. My suggestion would be to have a waiver for customers to sign that may need assistance if they're loading and unloading by themselves.

KEVIN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jabrina M.  |  Expérience générale 
Évaluation :
3

Super nice staff, it was such a relief to feel like a customer rather then a bother !! It seems these days every where I go I get terrible customer service, which , with everything going on today it's understandable. But , koo do's to the staff at the deer valley location!!!! A fresh breath of hope for our community! Thank you so much

Heather S.  |  Premières impressions 
Évaluation :
5

Roger is super friendly and helpful! I appreciated it so much because my experience prior was not as good.

ANDREA B.  |  Premières impressions 
Évaluation :
5

It would be nice If a customer uses a wrong type of lock that maybe you should put a note on their unit instead of putting one of your locks on it preventing them from getting into their unit for an hour while waiting in line for six people ahead of them to get it opened.

Kimberly F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda K.  |  Expérience générale 
Évaluation :
5

Did have problems at the original facility due to reserved unit not available, the crew at 17 and deer valley stayed late to get me in, greatly appreciated. Thanks, Robert Gilmore 650 520-5282

Robert G.  |  Expérience générale 
Évaluation :
2

Was quite disappointed in my several attempts to speak to manager and or staff regarding my account. Due to this, I had to pay for a full month of rent when I only used 4 days of my stuff being stored there.

Sarah J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly F.  |  Premières impressions 
Évaluation :
5

Roger was very helpful and funny. Even though it was busy he took the time to make sure I had everything I needed.

kelsey m.  |  Premières impressions 
Évaluation :
4

Felt like a rat in a maze Seems like numbers could have been put differently so easier to locate

Elizabeth M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel G.  |  Premières impressions 
Évaluation :
5

The building and set up is the same but the staff truly made this a great experience

Haylee F.  |  Expérience générale 
Évaluation :
5

My husband prefers this storage because of your staff is so accommodating and friendly

Roy C.  |  Expérience générale 
Évaluation :
4

When I began rental I followed up on an internet rate that I did not receive at the site. I was also told there was no incentive pricing for truck rental if I am a renter in- town. This was disappointing and inconvenient, as that is what I needed. Now I have the same needs again. I moved out because I have found more competitive pricing nearby for both a unit and a truck through other companies

Natalie S.  |  Expérience générale 
Évaluation :
5

Susie fletcher is by far the best customer service representative I've ever come across super helpful and knows her job very well I would recommend this uhaul to anyone and everyone the peak professional attitude of susie gave me the confidence that this is the best place for my items highly recommend this location and uhaul in general 10/10

Haylee F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debby C.  |  Premières impressions 
Évaluation :
5

The service I was given by Susie in determining my storage needs was exceptional. Susie was knowledgeable, patient, kind, and considerate in helping me - as well as making it an easy transaction. Tiffany showed me my unit and explained the hours and security, all with a smile. I have used UHaul Storage in the past, and I cannot remember a more helpful staff or clean and well maintained facility than the Deer Valley, AZ UHaul location. Great team! Spotlessly clean! Convenient Location! Thank you Susie & Tiffany for making this so easy and ensuring a smooth transition. You rock!!

esther m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin J.  |  Expérience générale 
Évaluation :
5

Employees were friendly and efficient. Storage unit spotless.

Jane Ann R.  |  Expérience générale 
Évaluation :
4

everything went great---afterhours was ok but would of liked 24hr access but can work around that-so overall I was happy with the service

Lynne D.  |  Premières impressions 
Évaluation :
5

March 12, 2020 was my move in day and the lady (sorry I've forgotten her name) who wrote up my contract was pleasant, knowledgeable and very thorough.

Jane Ann R.  |  Premières impressions 
Évaluation :
5

The lady that helped me was awesome!

Linda N.  |  Premières impressions 
Évaluation :
4

I absolutely love the donation thing, where people put what they no longer want And can also find things they need/like

Marissa F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra a.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan w.  |  Expérience générale 
Évaluation :
5

Good place.

MIKE M.  |  Expérience générale 
Évaluation :
2

My entire experience was good, up until I checked my account balance. I was charged 4,58 $ and nobody seems to know what for. It really put a sour end to an otherwise good experience.

Robert H.  |  Expérience générale 
Évaluation :
5

Susie was awesome to work with! She was so nice and accommodating, when I was having a really hard time. This location is always great, from trucks to storage units!

Alexandra S.  |  Premières impressions 
Évaluation :
5

Great service!

Dawn W.  |  Expérience générale 
Évaluation :
5

Love this place!

Dawn W.  |  Premières impressions 
Évaluation :
5

Great service. Thank you.

ZACHARY A.  |  Premières impressions 
Évaluation :
5

We received outstanding service, I wish I could remember the young ladies name who assisted us. She went above and beyond for us and was so sweet to our son!

Ashley d.  |  Premières impressions 
Évaluation :
5

Had a little trouble with an employee during signing in. Talked like he was better than me and had a little attitude. But it's cool I've worked service before. Still would recommend uhaul to friends

Haylee F.  |  Premières impressions 
Évaluation :
5

Very good service & clean the storage.

Madhu K.  |  Expérience générale 
Évaluation :
5

Awesome staff and facility.

Saul C.  |  Expérience générale 
Évaluation :
5

Very helpful

Amy S.  |  Premières impressions 
Évaluation :
5

Whole move went very smoothly.

Ruth W.  |  Premières impressions 
Évaluation :
1

Rude staff, over priced!

Brandon K.  |  Expérience générale 
Évaluation :
5

The facility is well maintained and staff were always available.

douglas j.  |  Expérience générale 
Évaluation :
3

Customers at the counter and in the facility were helpful and friendly. Can't say that about the rules for those parking at the parking dock! People were left trucks/cars at dock all day!

Debbie L.  |  Premières impressions 
Évaluation :
5

No feedback

maria j.  |  Premières impressions 
Évaluation :
5

Susie was amazing with her customer service skills!!! She did a wonderful job answering all my questions and setting up my autopay! Thank you so much Susie!!!!

Conrad W.  |  Premières impressions 
Évaluation :
4

Albert was the initial customer service helped with the 2 rentals of U-hauls and with the storage unit. Very friendly and knowledgeable. The rest of staff very nice.

Thomas C.  |  Expérience générale 
Évaluation :
4

I only had one problem with U-Haul storage. When I terminated my storage agreement, the staff did not process my terminated use of the facility in a timely manner. This led U-Haul to overcharging me.

John G.  |  Expérience générale 
Évaluation :
5

Suzi provided an amazing customer experience and went above and beyond to make sure our family was taken care of.

angela n.  |  Premières impressions 
Évaluation :
2

I always needed the sliding glass door opened after 7. When I got my unit I was under the impression that they wood be open until 10, I was wrong. That led me to have to find another unit elsewhere

Nicholas M.  |  Expérience générale 
Évaluation :
3

It was fine just overpriced

Robin Z.  |  Expérience générale 
Évaluation :
5

Albert and Raymond always willing to go the extra mile to help... Very helpful and if there is an issue to be resolved they will be there to help. Great staff.

Barbara B.  |  Expérience générale 
Évaluation :
5

The staff here is really great.... always willing to help out.... the storage facility is always clean and units are perfect.... They are busy but will always go out of their way to help .

Barbara B.  |  Premières impressions 
Évaluation :
2

I have used your storage facility for 3,5 yrs,had my monthly payments on time,never late, my auto draft 16th every month.Aug 16th my last payment,I ended my service 8/17/19, no pro rated refund.

sandra k.  |  Expérience générale 
Évaluation :
5

Seriously one of the nicest crews I've ever met. First storage unit was made a breeze with these guys with little notice on moving in or moving out of the unit. One of the nicer Uhauls in Phoenix!

JUSTINE M.  |  Expérience générale 
Évaluation :
5

Great staff

Michael L.  |  Expérience générale 
Évaluation :
5

Great experience.Clean facility and responsive staff.Everything is setup for efficiency.Would highly recommend this uhaul location.

ADITHYA B.  |  Premières impressions 
Évaluation :
5

Plenty of room to unload your truck onto the dock, elevator is large, use of the carts was a pleasant surprise and the U-haul crew keeps the place clean. EASY check in & out with a simple card swipe

Michael F.  |  Premières impressions 
Évaluation :
5

The employees at this location , always give superior customer service

angela t.  |  Premières impressions 
Évaluation :
5

The staff is so nice and extremely helpful. Not any easy or enjoyable process for most (moving things) but they sure do make it the best they can!

JUSTINE M.  |  Premières impressions 
Évaluation :
5

Fast and friendly service

Peter O.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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