Le client n'a pas laissé de commentaire.Mark K. | Online Move In
Customer Reviews for U-Haul Moving & Storage at I-17 & Deer Valley
Pour nous contacter
Phoenix, AZ 85027
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everyone at this Uhaul location was exceptionally friendly and professional! The manager always remembered me and greeted me courteously. I felt incredibly comfortable that my property was secure due to this. The familiarity made me comfortable that if an issue arose I could rely on the manager to resolve it.Steven R. | Expérience générale
Very stressful experience from start to finish. 3 Boxes I arranged for day of pickup only had 1 available. Movers had to drive to another location for 2nd. Movers had to come back next for 3rd. Cost me big bucks with movers. Never will I use UHaul again or recommend them to anyone. When it came time for delivery date to location they never showed. After over an hour holding on phone found out delivery wasn't set up in the system. It all worked out thanks to Larry in Middletown NY location. Stressful and much time wasted. Communication and training need improvement.suella H.
Amazing staff ✅🤗christina p. | Premières impressions
I've dropped off here before! Always super quick (5 minutes or less), and super fast out of the shop to check you in!Kent J.
Le client n'a pas laissé de commentaire.Christine G. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy W. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon A. | Premières impressions
30 $late fees for paying a day late is really high!ANNETTE C. | Expérience générale
The staff is the best! Very knowledgeable and helpfulchristian e. | Expérience générale
Le client n'a pas laissé de commentaire.Alyssa S.
Le client n'a pas laissé de commentaire.TENISHA D. | Expérience générale
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Daniel J. | Premières impressions
Le client n'a pas laissé de commentaire.NICHOLAS S.
Le client n'a pas laissé de commentaire.LEigha H. | Expérience générale
When moving out of my unit one of the storage boxes had standing water on it. No other property was affectedTheresa M. | Expérience générale
Le client n'a pas laissé de commentaire.Charles R.
Horrible, never picked up the phone, equipment dumped in the lanes, never picked up the phone the next day . App wouldn't load location. Fix your shit uhaulJONATHAN S.
I came into the Deer Valley location at 830pm but still felt welcomed. There were directions and instructions placed in well lit spots. Regardless of no one around, I was still getting the service I needed.Michellsey B.
The staff was really helpfulJohn H. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID M.
Staff did an excellent job taking care of us. This location was very well maintained. The staff was friendly and did an awesome job!KEVIN RAY T.
Le client n'a pas laissé de commentaire.Brad W.
I have used Uhaul for over 20 years at a few locations and have used this Uhaul at 26th Avenue and Deer Valley Rd, about 4 times for truck rentals and storage, and because of its people and their most caring, helpful, positive, friendly and even fun attitudes (especially Suzi), has been the most excellent and above and beyond experience than the three other locations I've used. Highly recommend. Thank you!karen h. | Expérience générale
Staff is super helpful, friendly and efficient! Clean units, love how secure it is too!Lauren C. | Expérience générale
Le client n'a pas laissé de commentaire.KENNETH MARK B.
The over all experience was fantastic everyone one super helpful and would definitely recommend and use in the future if neededMichael O.
Le client n'a pas laissé de commentaire.FORREST T.
Le client n'a pas laissé de commentaire.KAREN O.
I did return the haul and told them the window washers do not work.Troy T.
Tiffany Hudson , (a Sunstone service rep ) helped me. She was very friendly , excellent customer service, she went out of her way to assist me.Paul L.
Le client n'a pas laissé de commentaire.Annette A.
Le client n'a pas laissé de commentaire.CHRISTINE N.
Le client n'a pas laissé de commentaire.WILLIAM S. | Expérience générale
I rented a storage unit for 4 years there without any issues.natasha n. | Expérience générale
Charged me for 1 gallon of gas, REALLY!!darwin W.
Le client n'a pas laissé de commentaire.billy R.
See AboveKATHLEEN T.
It was closed but there was an employee after hours that saw me struggling to drop off trailer. Helped and guided me in. Superb customer service.logan C.
Fast service and a quick return process. Totally painless!Michael V.
Le client n'a pas laissé de commentaire.Adam T.
Also friendly staff! Great drop-off location!Elijah G.
Le client n'a pas laissé de commentaire.Shane B. | Premières impressions
AucunMICHAEL L. | Premières impressions
Le client n'a pas laissé de commentaire.Gary E.
For some reason they had issues finding our rental agreement but we got it figured out.Sarah B.
Le client n'a pas laissé de commentaire.Wallace S.
Le client n'a pas laissé de commentaire.Lauren K.
Very easy and fast !Joshua G. | Online Move In
The customer rep ordered the wrong hitch for my truck. I drove to another U-Haul across town myself to get it to save time. They did install the hitch and did not charge me any more money.DARWIN W.
Le client n'a pas laissé de commentaire.THOMAS K.
Both pickup and drop-off location had professional customer service. I plan on using them again in the future. This location was fast and easy.Amber B.
Le client n'a pas laissé de commentaire.STAFFON B. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan P.
Quick and easy drop-off, great location.Matt S.
Vary helpful staffJohn H. | Premières impressions
Le client n'a pas laissé de commentaire.Abbigail W.
Fast fast fast and very friendly staff !Terrin J.
Last minute truck share cancellation ruined and made our trip much more costly!!! Shame on all of youPAOLO M.
Thank you Roger!Faith P. | Expérience générale
Le client n'a pas laissé de commentaire.Austin J.
Great service.PHILIP B.
Again, very polite and helpful. Former military background shows!Terrence B.
Le client n'a pas laissé de commentaire.brian N.
Used online check in and made dropping off the truck very efficient and easy.Amanda A.
They relish helping people.STANLEY F.
U-Box with Moving Help is an AWESOME service and experience that I've shared with ANYONE I talk to about moving! Merci.GILEANA R.
Quick to turn inderis R.
Le client n'a pas laissé de commentaire.Jabari C. | Expérience générale
Great job!Garry C.
I was a final bill with an additional charge of 108 $on it with no explanation called your 800 they followed up and removed itRoger S.
Roger is an amazing employee. He has a positive attitude, very knowledgeable and made my move experience an enjoyable experience. Imagine that! I can't say enough about him. The facility was well run and the bathroom was clean. Thank you Roger!Gregory S.
The staff was very friendly. Clean and safe location and store.JASON K.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.DONALD W.
Easy and simple. The general manager was great.Johnathon M.
The girls at the front desk were so helpful and super nice! Very good customer service!April A. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID F. | Expérience générale
Super easy to return and really quick. My agent was wonderful and very nice.JILL M.
Very nice location, visually nice, and they keep it very clean. Both of the staff I interacted with were very friendly and professional.MARC B.
Le client n'a pas laissé de commentaire.Paula H. | Premières impressions
Le client n'a pas laissé de commentaire.Rodney J.
Everything is perfect I am always satisfied from this location The trucks are always cleanKonstantin P.
Le client n'a pas laissé de commentaire.Anthony S.
Everything was handled professionally.Ted E.
Fantastic service for a fantastic move. Go Suns!Gerard S. | Expérience générale
Le client n'a pas laissé de commentaire.RALPH R.
N/A The location is wonderful.Ena M.
Le client n'a pas laissé de commentaire.lisa S.
Le client n'a pas laissé de commentaire.Vincent C.
Le client n'a pas laissé de commentaire.Vincent S.
Very nice facility! Easy drop off with a smile. Merci.Martin J.
Roger was very professional and helpful... Very appreciated.Faith P.
Susie was top notch. She got us taken care of after a horrible experience with your Prescott Valley location. Thank you again SusieWILLIAM W.
My overall moving experience with U-Haul has been a nightmare. The staff at this storage were very helpful- especially SUSIE FLETCHER. This woman was able to straighten out our BILLING CHARGES, our TRUCK RETURN, and CANCELLATION of movers who were no longer needed. This woman deserves A BIG RAISE!Kathy A. | Premières impressions
Le client n'a pas laissé de commentaire.Fredy K.
Le client n'a pas laissé de commentaire.Thomas S.
Considering the intensity of the sun, more shady areas would help.KENNETH V.
Le client n'a pas laissé de commentaire.CHRISTOPHER A.
Le client n'a pas laissé de commentaire.JAMES G.
Nothing ! The young lady who helped us was fantastic ðŸ‘GERALD W.
Uhaul is more expensive but you get what you pay forJames H. | Premières impressions
Uhaul reps were awesome.Christina S. | Premières impressions
The 2 uhaul reps were wonderful and helpful. The doors didn't work well on the climate bldg but they ensured we were able to get our moving done.MICHELLE K.
Need to improve communication around appt times and location. I was sent two emails with the same invoice and different locations and an email confirming my appt but not which location. So after driving to two locations the second one was correct. When I walked in they did not have my appt that I can an email confirmation for. They had it down for Fri. So I again had to take time off of work to come back. So after all that it gets installed today and they guy that installed the brake controller did such a half assed job it would almost be funny were it not my truck. Wrapped the wires in bright red tape and didn't hide it or give extra cable just tan it right up the middle at an angle. So now I have to go yet again to get it done right. If you need to rent a truck maybe, if you need a hitch don't walk but RUN from U Haul.Scott S.
Le client n'a pas laissé de commentaire.James G.
Didn't get to use rental because of car troubles anyway I can get a discount lolMicah S.
Le client n'a pas laissé de commentaire.CHRISTOPHER MATT M.
Out standing service from everyone I was in contact with at this location.KENNETH H.
First class operationTERRY B.
Le client n'a pas laissé de commentaire.MARK B.
Le client n'a pas laissé de commentaire.kim j. | Expérience générale
Took forever (30 minutes) to get help.Gregory H.
great staffDAVE C.
Le client n'a pas laissé de commentaire.ASHLEY P.
I was second in line, at 8am but there were quite a few others there then on this Saturday morning. There seemed to be only one counter person available and I sensed their frustration to get going. I use U-haul a lot and other locations same size and even the smallest have more counter people there on a Saturday morning. Just trying to be helpful. Keep up the overall good work. Merci.MARK L.
Le client n'a pas laissé de commentaire.SARAH W.
All equipment was well organized. Lot was well organized and clean. Nice location.Tom M.
The two men in the office were swamped at 8am,but they were cool and calm,l think you have two great employees there at that location.The lady who checked in the truck was good also.WILLIAM S.
Le client n'a pas laissé de commentaire.Robert R. | Expérience générale
Although our storage reservation was not available, the lady in the front helped us locate where they had a storage available. When we returned the truck, the gentleman Ryan was so incredibly polite and he made the drop off process very easy!GETSEMANI M.
Le client n'a pas laissé de commentaire.Tod W.
Le client n'a pas laissé de commentaire.Joy I.
Le client n'a pas laissé de commentaire.LYNETTE S. | Premières impressions
Repeat customer.Joe E.
Good serviceCURTIS A.
The young lady who check me in was an Angel!🙏Carlos V. | Expérience générale
Customer service was great..thurston, curtis w. | Premières impressions
Everything was excellent the help the property everythingSPENCER W.
I love this location off I-17 & Deer Valley. They are helpful, efficient and have great customer service. I was at a different location that could not get me my reservation after and hour of waiting and did not offer to help me find a replacement. This location off Deer Valley had a replacement of something smaller that I could use and they had me in and out in 10min. Je les recommande chaudement.Beverly S.
I had a little trouble getting into the building but your manager came right over to help. Everything went smoothly. Merci.Kristy H. | Online Move In
Please call me ASAP to explain so other customers don't go through this bad experience. 602-820-8001John B.
Staff was respectful. I was rented a non existent unit. I wasted several hours trying to locate a unit for nothing.JESUS C.
Le client n'a pas laissé de commentaire.Linnea S.
This was the best storage facility we have used so far. The staff are really friendly and super helpful! The facilities are exceptionally clean and secure. The loading dock is exceptional as well. Merci!william r. | Expérience générale
Le client n'a pas laissé de commentaire.Heather M. | Expérience générale
I received good service and would recommend it to anyone looking for a clean storage unit.Malla s. | Expérience générale
We needed something @ the last minute and U-haul came thru for us. Merci.AMANDA H. | Premières impressions
Consultant was professional, knowledgable, and of course friendly, courteous, and easy to work with. Definitely knew his product.john l. | Premières impressions
Whoever booked my truck reservation over the phone was terrible he told me he reserved me a unit at the deer valley location and NEVER DID. I showed up there with a truck full of stuff all day from moving and had no unit I was in tears but Bonnie I believe her name was at the deer valley location was amazing and helped me out. Give her a raise.AMY S. | Premières impressions
I am very pleased with the staff and the facility. Very top notch. I am glad I came here.Charles N. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel M. | Online Move In
Le client n'a pas laissé de commentaire.ryan f. | Premières impressions
Storage was always clean and staff was always polite and very happy to help me.Debra A. | Expérience générale
Le client n'a pas laissé de commentaire.Richard T. | Premières impressions
Le client n'a pas laissé de commentaire.Gerard S. | Premières impressions
Le client n'a pas laissé de commentaire.Heather M. | Premières impressions
Le client n'a pas laissé de commentaire.russell s. | Expérience générale
24 hour access to the units would excellentLuis N. | Premières impressions
Le client n'a pas laissé de commentaire.frank h. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT O. | Premières impressions
Le client n'a pas laissé de commentaire.Kristen F. | Online Move In
Le client n'a pas laissé de commentaire.eric m. | Expérience générale
Susie & Carlos are both very friendly, helpful & GREATLY APPRECIATED!!!russell s. | Premières impressions
Le client n'a pas laissé de commentaire.Kristin M. | Expérience générale
Susie was amazing to us! Thank youchristian e. | Premières impressions
Le client n'a pas laissé de commentaire.James A. | Expérience générale
Le client n'a pas laissé de commentaire.Christine G. | Premières impressions
Le client n'a pas laissé de commentaire.rebecca l. | Premières impressions
Le client n'a pas laissé de commentaire.ashley p. | Expérience générale
Only complaint was the bathroom in the storage area was very dirty. The workers were very helpful.Michelle K. | Premières impressions
Le client n'a pas laissé de commentaire.TOM S. | Premières impressions
Yes. My experience was great! Appreciate your 1st floor bathroom first of all ... followed by your friendly and courteous staff... followed by your storage hours of operation. A great experience! I will use your Company again and again. Greg.gregory r. | Expérience générale
Le client n'a pas laissé de commentaire.Jo Ann S. | Expérience générale
Le client n'a pas laissé de commentaire.RENEE MARIE Z. | Expérience générale
When I got there my reservation was under another person's last name and they did not have available what my reservation was . I have rented from UHaul for over 20 plus years I am very disappointedNOAH K. | Expérience générale
Le client n'a pas laissé de commentaire.Annette C. | Premières impressions
Michelle was very professional and helpfulJohn P. | Premières impressions
I have rented storage at this facility a few times over yhe last 15 years or so and it has always been a good experience.Kathleen H. | Expérience générale
Le client n'a pas laissé de commentaire.Ann P. | Expérience générale
Would give 5 but feel price could be a little lower per month,but over all pleasedChristian Y. | Premières impressions
Would definitely recommend. Friendly, helpful.staff, clean and convenient location.Lynda G. | Expérience générale
Le client n'a pas laissé de commentaire.Christina R. | Premières impressions
Le client n'a pas laissé de commentaire.Robert R. | Premières impressions
This is a pandemic, as per requirement on the door all people to were be wearing masks, NO and I mean NO employee had a mask or face covering on. If I get sick I hold uhaul liable.WILLIAM L. | Premières impressions
I wish I remember her name, but she is amazing. She got us checked in, walked us to our unit, showed us how to use the security features. She went above and beyond.anna a. | Premières impressions
Susie and her staff were amazing to say the least I absolutely love Susie she’s is amazing and goes above and beyond to help people!Brittany V. | Expérience générale
Chance was fantastic. He was helpful and patient with me as I figured things out. If he's not already the manager, he should be. He helped the other employees and knew how to answer all of their questions without making them feel stupid. That's so important. Anyway, great job and thank you!Robynne M. | Premières impressions
The unit had not be swept out. But as soon as I reported the issue, it was cleaned so I could move my stuff in.Jo Ann S. | Premières impressions
Le client n'a pas laissé de commentaire.gregory r. | Premières impressions
Been with you a very long time. Only reasoned we moved out is due to the fact that we moved our office and needed a storage unit closer to the new office.NANCY M. | Expérience générale
Le client n'a pas laissé de commentaire.RENEE MARIE Z. | Premières impressions
Roger and the staff here are excellent. I was here for over 2 years and it was always consistently good and clean.Randy F. | Expérience générale
I have rented at U-Haul Storage often. Great people and clean, well kept facilities.esther m. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher S. | Expérience générale
Took me 2 months to get them to set my email up just so I could pay my bill online. They never answer the phone. Change there security door without notifying customers. Owner is very nice but needs to be harder on his staff. Waited an hour once in the am with another customer for them to open up after opening hours.andrea a. | Expérience générale
Le client n'a pas laissé de commentaire.MICHEAL D. | Premières impressions
Le client n'a pas laissé de commentaire.NIKOLA S. | Premières impressions
Uhaul facility's the best; a ten. I rented the unit for five years. The staff was excellent. Everyone I dealt with was friendly, knowledgeable and always willing to help. They are kind with excellent customer service skills. I highly recommend Uhaul. Thank you for your excellent service during five years. You are top notch, number one!! Sincerely, Martha E PodsiadloMARTHA P. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer T. | Expérience générale
Very convenient and necessary for all our downsizing. Would definitely use U-Haul again if needed.Robert M. | Expérience générale
Le client n'a pas laissé de commentaire.Scott H. | Premières impressions
The staff person that assisted me was such joy! She made my visit an enjoyable one. She was courteous, friendly and fast, but took the time to take me to the unit and run thourgh the procedures. The I17 & Deer Vally store is awesome. People make the difference! Thanks U-Haul.Debra Y. | Premières impressions
Everyone was very friendly and helpful. Really appreciated their help because moving can be stressful.ANDREA B. | Expérience générale
The staff was helpful, courteous and friendly.Kathleen H. | Premières impressions
Thank you for your top notch service. I'm grateful I was able to get the size of unit I needed at an affordable price. Great customer service too.Karen P. | Expérience générale
The I-17 and Deer Valley facility is always extremely clean and well managed.curtis c. | Expérience générale
Couldnt ask for a better staff, all great people at this facility, great experience and fully recommend coming to this facility if need to store belongings. 5⭐️Roy G. | Expérience générale
Le client n'a pas laissé de commentaire.yasmene m. | Expérience générale
Unit was locked with a moved out sign on the door. Had to go back down to the desk to have someone unlock it and get a new lock.Lucinda H. | Online Move In
I very much appreciate Sheila and the 2 gentlemen in office. I had a lot of questions and I was probably a bit frantic when I went into the office, all my questions were answered and the staff assured me they were there to help. Thanks All.Mary T. | Premières impressions
First and foremost my interactions with two staff members was fantastic. The gentleman that checked me in and returned my rental trailer was very helpful. The other was Tiffany who showed me to the storage locker was fantastic!! I can tell she enjoys her job and she was very helpful. She is a great employee and really highlighted my experience. As for the facility a have two comments. One, there were no garbage cans that I could find to discard trash. Secondly, I need help removing a larger item from my trailer and requested some help to which I was told " Because of company liability reasons we cannot touch customers items". As a company I get it, but where does customer service begin and liability ends. My suggestion would be to have a waiver for customers to sign that may need assistance if they're loading and unloading by themselves.KEVIN W. | Premières impressions
Super nice staff, it was such a relief to feel like a customer rather then a bother !! It seems these days every where I go I get terrible customer service, which , with everything going on today it's understandable. But , koo do's to the staff at the deer valley location!!!! A fresh breath of hope for our community! Thank you so muchHeather S. | Premières impressions
Roger is super friendly and helpful! I appreciated it so much because my experience prior was not as good.ANDREA B. | Premières impressions
Felt like a rat in a maze Seems like numbers could have been put differently so easier to locateElizabeth M. | Premières impressions
The service I was given by Susie in determining my storage needs was exceptional. Susie was knowledgeable, patient, kind, and considerate in helping me - as well as making it an easy transaction. Tiffany showed me my unit and explained the hours and security, all with a smile. I have used UHaul Storage in the past, and I cannot remember a more helpful staff or clean and well maintained facility than the Deer Valley, AZ UHaul location. Great team! Spotlessly clean! Convenient Location! Thank you Susie & Tiffany for making this so easy and ensuring a smooth transition. You rock!!esther m. | Premières impressions
everything went great---afterhours was ok but would of liked 24hr access but can work around that-so overall I was happy with the serviceLynne D. | Premières impressions
The lady that helped me was awesome!Linda N. | Premières impressions
Le client n'a pas laissé de commentaire.sandra a. | Premières impressions
We received outstanding service, I wish I could remember the young ladies name who assisted us. She went above and beyond for us and was so sweet to our son!Ashley d. | Premières impressions
Very helpfulAmy S. | Premières impressions
Whole move went very smoothly.Ruth W. | Premières impressions
No feedbackmaria j. | Premières impressions
Susie was amazing with her customer service skills!!! She did a wonderful job answering all my questions and setting up my autopay! Thank you so much Susie!!!!Conrad W. | Premières impressions
The staff here is really great.... always willing to help out.... the storage facility is always clean and units are perfect.... They are busy but will always go out of their way to help .Barbara B. | Premières impressions
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