Customer Reviews for U-Haul Moving & Storage at I-26

Évaluation :

3

Battery died on me 3 times hard to get boost

Évaluation :

5

Kim chin was very polite and helpful, she made my experience effortless.

Évaluation :

5

Excelent service

Évaluation :

2

Parking us non-existent, customers were trying to help direct each other because parking was so tight.

Évaluation :

4

Your prices are getting worse. My wife rented the same size truck 3 months ago and paid 1/2 the amount I was charged.

Évaluation :

5

Kim was wonderful! She got good customer care service, very polite and knowledgeable.

Évaluation :

5

Love Ms. Kim. Professional and cordial.

Évaluation :

3

There needs to be more staff. The staff person was really nice, but he needed help. Service was slow. And your vehicles needs upgrading, because my rental drove terribly. It's old, and it was not clean inside!

Évaluation :

5

Great experience! Kim was very professional and made the process so much smoother than previous experiences at other u-haul rental sites. I will definitely be using this location again!

Évaluation :

5

We are very happy with this location and staff

Évaluation :

1

Get more help, and better help. Actually have the things a customer orders, like dollys, furniture blankets, etc. Make sure the truck we rent doesn't have an empty gas tank. Don't make me wait 40 minutes to get my keys. Ridiculous.

Évaluation :

5

I had a hiccup at the first with the arrangement of my storage unit ordered online verses when I arrived to pickup my access key due to a clerical/technical error and almost got locked in that very night after unloading my first load into my newly assigned unit but all services and staff were exceptional and took care it while I went through a medical procedure and within 24 hours. I felt well tended to and the unit was perfect, the Temp control never failed and my belongings were safe, the restroom always clean, the elevator never broken down and even though my unit didn't have a working interior light the hall timed light was plenty to access my unit and fulfill my needs and purposes. For someone who went through one of the toughest times in my life you guys made my life much less difficult with decent pricing and a place of security for my prized possessions. Thank you so much U-Haul Storage family and Manager Kim your personal help throughout my time at the unit made me feel contentment and trusting of your facility and staff. If in need service again I will definitely be a return customer.

Évaluation :

5

Clean and well managed.

Évaluation :

5

Put more than 1/8 of gas in the tank

Évaluation :

3

Too expensive for me to continue to use

Évaluation :

4

Pratique

Évaluation :

2

Rented here many times. Last couple times service much worse than before. This van was very dirty and the tire sensors were bad, meaning the warning light was on the entire time (I was told at rental to not worry about it - they just have some vans with bad sensors). Also, they didn't bring the van up front but told me I had to walk to the back of the storage warehouses and get it.

Évaluation :

5

Great Experience. Staff was excellent process was easy

Évaluation :

4

Jay was pleasant and informative when I picked up and returned the van.,

Évaluation :

5

Service was ,Great

Évaluation :

1

This location charged me for fuel even though I returned it at the same level. And charged me for an extra 130 miles that I did not drive. You need to check behind them for possible equipment malfunctions or false reporting.

Évaluation :

3

The 10 foot truck I rented leaked very badly in the rain… Everything was wet.

Évaluation :

3

Employee did not walk me to the vehicle or accompany me on the vehicle inspection. I drove 1/4 miles to a Cosco…where this vehicle refused to start back up. Waited over an hour for roadside assistance.

Évaluation :

5

Very Professional

Évaluation :

5

I encountered no deficits in the location or pick up truck.

Évaluation :

2

Vehicle was dropped on the 7th and they did not check it in the system until the 10th so they're trying to charge more for days I didn't even have the truck

Évaluation :

3

I had an issue and was assured by the agent it was fine. It was not. I could have handled the situation myself instead of having a fine after the fact. Customer service advised the manager would speak to me. Personne ne m'a rappelé. And the agent admitted to his error.

Évaluation :

1

Please call me when you get this. I brought the truck back with 1/4 of a tank. I actually left the office to get in the rental and came back in to tell them that it actually had 1/8 of a tank. I drove 22 miles total and put in $15 in gas before returning. The low fuel light came on when I pulled out of the parking lot. You charged me for extra charges for fuel and I will dispute these charges. Over $60 on charges that need to removed immediately. This is not right and I will come to the office tomorrow. Please remove the extra charges immediately as this incorrect. 803-513-0000

Évaluation :

5

Everyone is so nice!!!!

Évaluation :

5

Mr. M. Brown was a true professional at every level. He was able to answer questions without hesitation. This displayed his knowledge. Most of all he was engaging and approachable. One can tell he has a custom service mentality.

Évaluation :

5

Kim and the whole staff are great. Well run, always been helpful.

Évaluation :

5

Thanks for assisting me temporarily. -Meagan Jennings

Évaluation :

5

When returning the truck the staff was very friendly and helpful. Thanks so much!

Évaluation :

5

upon arrival we were greeted by Mr. Jaleel , he was very polite and explained every thing. He price checked for us , to compare storage and helped us to decide the best option.. I was just very impressed with the sites cleanliness and his exemplary customer service.

Évaluation :

5

Great customer service. Young man was fantastic!

Évaluation :

1

U-Haul new hire rep quotes me a price on shipping blankets so I rent for 10 days. The following day the manager calls me and said they will be billed per day, which is not what I was told. She then accuses me of having read the sign I pulled the blankets from on multiple occasions which is 100 % false. I then have no choice but to purchase 6 bundles of blankets. Will never shop at this location as there is zero customer service and nothing but accusatory tones. I have a suggestion, train your people better and don't blame the customers your providing quotes to, especially when it's all on video. If I could rate the experience less than poor I would.

Évaluation :

5

Quick and easy drop off

Évaluation :

5

Power windows and locks

Évaluation :

5

The agents are kind, professional,and helpful .

Évaluation :

4

This contact at fernindia road location was excellent!

Évaluation :

5

Kim, is a fantastic lady who works at the U-Haul on Fernandina Rd. She needs to get an award or an accomodations.

Évaluation :

5

Everything was Absolutely amazing the staff was very professional and helpful there is nothing to change the old saying is if it's not broken don't fix it well there is nothing broken your Manger is awesome the staff is great I will be using that store all the time going forward never will I use Broad River anymore

Évaluation :

1

I had rental uhaul serval times this year and a few times from this location. I return the rental clean nothing wrong with at all. An employee name KIM charged me extra 20$ for not doing mobile check. I uploaded the picture but it wasn't working and still charged me 20$ for no reason… I been renting for a while will avoid this location.

Évaluation :

5

Kim was great, she was very helpful!

Évaluation :

5

Excellent service!

Évaluation :

5

Thank you for your services..

Évaluation :

5

S.O.

Évaluation :

5

The General Manager Emily and her staff were very helpful and understanding to my needs. Best Uhaul experience I've ever had!

Évaluation :

5

The General Manager Emily and her staff were so helpful and understanding to my needs. Best Uhaul experience I've ever had!

Évaluation :

5

Excellent service and prices

Évaluation :

5

Service was professional and efficient

Évaluation :

5

Thanks Emily!

Évaluation :

5

Regarding "Secure and well lit", the facility was very secure and the outside was well lit, but during two visits to the unit after initial move-in the overhead light did not work. We were told it was due to a leak somewhere in the building which required electricity to units in our area to be turned off, but it wasn't fixed during our move-out visit 10 days later. Made the process a bit more challenging.

Évaluation :

1

I'm dissapointed because when I arrived to pick up my moving supplies I was told they did not have the supplies I was charged for.

Évaluation :

1

The person working there showed the worst customer service in any industry I have EVER seen! We took the truck and trailer to this designated spot, per our contract. The attendant said we could not leave it there and to take it to another location. Then when we unhooked the tow dolly to help her out because we were not taking it to another location, she comes out and tells my boyfriend ‘Now you're just being ridiculous! If you had told me you were going to unhook the dolly, we would have had a different conversation!' And proceeds to talk down to him! I have NEVER seen or experienced such an unapologetic, rude and nasty person who deals with the public! Shame on this location if they don't fire her!

Évaluation :

5

Great staff, very attentive to needs!

Évaluation :

5

I actually had some terrible experiences with your phone lines, being transferred from one department just to be told that I needed to be transferred to another, whom ultimately transferred me back, stating that they didn't handle my change of reservation. Luckily for me, LAMAR at your zimalcrest location in Columbia SC is as proficient as he is, and truly made up for my poor experiences with the rest of the associates. Although accountability on our part is needed for the mishap with the reservation and the size of the storage unit, Lamar made the process so easy in contrast to how difficult every one else made it. He is truly an asset to your company and is well-equipped with all the traits you could ask for out of someone representing your company as a whole. If it wasn't for him I would have left a 1-star review. He was articulate, accurate, hard-working and put forth extra effort to ensure customer satisfaction and his above and beyond tenacity is resounding. Thank you LAMAR!!!

Évaluation :

3

Disappointed told a month free but not at this location. Would not have rented unit but my family was tired. So no. Want refer this location.

Évaluation :

4

Called Corporate UHaul to make the reservation. Requested 2 dozen furniture pads and dolly. Got the truck, but nothing else.

Évaluation :

5

Thanks for all your help, Ms Emily.

Évaluation :

2

We arrived ten minutes past the office closing time after a multi-hour drive through traffic, with multiple parties meeting from out of town to help move. When we got there, the office employees were walking around closing up for the day. We asked if we could get access to our storage unit to unload the (largest) UHaul truck we had rented on our one-way move, and were told the systems could not process our unit access 'after hours'. We ended up having to pay for overnight parking, have our friends and family drive back home overnight and then drive back in the morning, and then access the next day. It was a miserable experience, all brought on by the poor customer service of not letting us gain entry ten minutes after hours. We understand it was at our fault that we arrived late, but we believed it was an easy fix and we were lied to about the processing of our order. The staff was obviously ready to leave and not deal with us, so we did not feel welcomed or satisfied on any front.

Évaluation :

5

Super service by the uhaul service provider could not ask for any better thanks.

Évaluation :

5

Excellent experience all around.

Évaluation :

5

Great service.

Évaluation :

5

Staff is great

Évaluation :

5

Nothing...Keep up the good work.

Évaluation :

4

When doing my online reservation for the storage unit, I was told that the truck drop-off could be updated to the Fernandino Road Storage location, and no charge was mentioned. The customer service representative at the store location was very helpful in getting me access to the unit as quickly and smoothly as she could, but she could probably use a little help when things get busy. Also, she was unaware of the $103 dollar charge that was applied when trucks are not dropped off at the location listed on the contract. I ended up driving 40 miles to obtain the unit, and wasn't informed until the representative at the office called me back after nearly an hour after dropping it off, and said that she was just informed of the charge from her manager on-site. U-haul has always been my choice for my moving needs, but not being informed of such a high fee is unacceptable, and almost seems intentional. I am very disappointed in that aspect.

Évaluation :

5

Customer service is awesome.

Évaluation :

5

The truck  rode well at times,but the transmission system wasn't good at all. It sounded like it wanted to break down after my driver applied the breaks. I also noticed the address on my updated identification card wasn't put in correctly and the zip code was wrong. I didn't expect simple things such as these to be in error. The truck  was returned in the same condition as I received it. I will used UHaul again. Have

Évaluation :

5

The young lady KD was very courteous,polite, concerned and very helpful. She was very nice and I am glad that you all hired her. I know good help is hard to find, she is a keeper. Thank you again. I put her initials because I can't spell her name.

Évaluation :

5

This location provided the PERFECT storage solution for me.

Évaluation :

5

Nothing, everything and everyone was great. Merci

Évaluation :

5

This store actually answered the phone instead of allowing the phones to transfer to the national number. I REALLY appreciated that.

Évaluation :

2

I never had light in any of my units. After Breanna Harvley left, the manager at that location (can't remember her name) was horrible, she was rude and unprofessional. Beverly was pleasant and helpful when I needed assistance with the light issue. Prior to the new manager I would have given an Excellent 5*. Breanna Harvley was a pleasure to work with.

Évaluation :

5

Fast Moving company was excellent! They unloaded my truck super fast without any damages.

Évaluation :

5

Always kind and helpful.

Évaluation :

1

I have used U-Haul for my moving and storage needs many times over the years, but no longer after this experience!! Worst service experience I've ever had! I will never use U-Haul again for anything. The ridiculous fees they charge if you are one day past the due date and the service the staff provides are unacceptable. I was never more than 2-3 days past my due date, because my life as most people is very busy. But I came to my unit and a lock was on my unit. So I drove 30 minutes to my unit to grab a few items for my son only to find I was locked out. When paying $115 for a tiny 7x10 unit, I should be able to access it when I need to! I was yelled at, cussed at and hung up on by the manager at the I26 location when I called to discuss the situation. 8 months at this facility and nothing but issues! Could never get in touch with anyone. Even the reps at the 800 customer service number are not the friendliest. I'm DONE with U-Haul! There are too many other companies that are better priced and believe in good customer service.

Évaluation :

5

Online messed up My Reservation...but they gave me a free month storage thou I appreciate that a lot

Évaluation :

1

Our storage unit was on the second floor. There were multiple times we had issues with the elevator opening and closing and even moving when the buttons were selected. *We were unable to get in touch with the office by phone during the time we had to unit. We were also unable to contact the office to close out the account. Even the customer service line was unable to get in touch with anyone in the building to notify them that we cleared the unit. * Customer service notated in the account that we moved out and that would be enough since no one was able to reach the office. I received multiple calls and emails regarding the account being past due before receiving this survey. Even today I was unable to reach anyone at the office to discuss this matter. I will be back in Columbia in a few weeks and I would like to speak to the manager about this matter.

Évaluation :

3

Thanks for the memories.

Évaluation :

3

When I initially went to the office no one was in office, this was around 430p on 2/21/22. I waited until 440p and no one showed up, the store was empty. I called out for someone and even called the store phone and no one still came to assist.. I then decided to leave and come back around 630p and someone was then there to assist..

Évaluation :

5

Move in date : 2/19/22.

Évaluation :

5

Thanks

Évaluation :

5

Should be 24 hour access without paying extra

Évaluation :

5

Staff was knowledgeable and courteous.

Évaluation :

2

When I first came to that location on Fernandina road Great manager she always looked out I paid my storage on time because I'm on a budget I'm disabled this new lady comes in and nickled and dime me to death true enough I know the pandemic isn't the greatest place to be in at this point in time in life but business is business and she was all about business and wasn't given any breaks I make a payment if I had a balance I got charged more than what I paid so I had to leave and the young man that she has working for her is dumber than a bag of rocks couldn't take payments for accounts that's in the hole because the manager wasn't there came there several times to make payments he couldn't take the payment because of the fact that I spoke with the manager and she didn't relay the message to him needs to be a dialogue between manager and employee she needs to trust him to do his job and he needs to know his job with that being said that's why I left the facilities have a good day.

Évaluation :

2

I stored everything for 18 months. When I moved my belongings out of the unit, I found that the roof had leaked and some things were ruined. I filed a claim but haven't been able to speak to anyone about it for weeks. Even if they don't intend to compensate me, I feel they should tell me. I spent $1,800. at that facility.

Évaluation :

5

The people working there are very pleasant and helpful. They went above and beyond to help me when I had a very difficult situation. I would use that storage facility again for sure!

Évaluation :

4

Management has definitely improved over the last couple of years. Like a different place. Professional and bookkeeping problems were fixed.

Évaluation :

5

Great place for storage, will highly use you again, thanks

Évaluation :

3

My unit was in building D. The hall My unit was in was very dark and had a burnt out light. Since there aren't lights in the units, it was pitch black in my unit and I had to use the flashlight on my phone to look around. There needs to be more lighting and maintenance of ones that burn out. There were too many rent increases that occur every year and a half or so. Otherwise, my belongings were kept safe and I appreciate not having to worry about my things being stolen.

Évaluation :

5

The entire staff super sweet. Very customer service friendly and accommodating. I even went back the next week for the same service as I needed additional movingstorage.

Évaluation :

3

I been gone long before 9/29

Évaluation :

5

There was an issue with my unit, but the sales person gave me a bigger unit (only unit available) with one month free to even out the cost

Évaluation :

5

Sylvester was great, polite and knowledgeable.

Évaluation :

4

Would like to have 1st. Floor

Évaluation :

4

I was a little worried, because reaching someone to close out was hard. I'm not in town and had to communicate by phone but everything worked out fine in the end. Thanks you to the staff and manager at my unit.

Évaluation :

5

Super great experience

Évaluation :

5

The staff was friendly and accommodating, plus I loved the fact that there was an elevator.

Évaluation :

5

I couldn't ask for any better service!

Évaluation :

3

Had to bring my furniture down from the third floor by walking Dow the stairs

Évaluation :

5

This particular facility and GM Sky I had no problems with. She was professional and went above and beyond to correct the error in the system.

Évaluation :

3

I had a climate controlled unit. I paid for insurance. My belongings developed mold that clearly came from a damp pipe. I was denied any coverage as they said it was from climate issues. Purchasing their insurance seems useless. And a climate-controlled unit shouldn't develop mold.

Évaluation :

5

I moved into the facility in 2005 and still there in 2021. Now have two units. Always clean and secure. I highly recommend this facility.

Évaluation :

2

I moved out on the 12th, I was charged for the month on the 13th and have not been refunded. In addition, I had many antiques and specifically chose climate control. However, over half of my valuables were ruined due to mold, which was not present when I initially moved in. I was not offered a satisfactory resolution. Furthermore, when I cleaned out my unit, i documented a watery-orange substance had leaked into my unit from the adjacent unit. I have pictures of the mold damage. I'm just asking to have April refunded since I moved out on the 12th, before the monthly due date. I was a customer for years, I'm disappointed it has ended this way.

Évaluation :

5

Very pleased

Évaluation :

5

Emily was very helpful and professional. I would definitely tell everyone to go see her for your storage/ moving needs.

Évaluation :

5

Emily was friendly and very knowledgeable.

Évaluation :

5

Great customer service. Emily was super!

Évaluation :

5

She was super nice to me and very informative.

Évaluation :

5

Good customer service. Easy access.

Évaluation :

5

This staff of this place is super nice. She know what to do and try to help the customer. I definitely recommend this storage to my friends.

Évaluation :

5

Excellent customer service and Emily Duheme is a excellent store manager and i will they other people about this excellent u-haul facility

Évaluation :

5

The current manager Emily is awesome

Évaluation :

5

Emily was incredibly kind, professional and helpful. She was great to work with!

Évaluation :

2

Uhaul has not maintained this site, the building has leaked due to poor maintenance, water destroyed all my wedding photos and personal property that I tried to keep secure in a conditioned unit inside the building, uhaul refused to investigate the cause of the damage and left me with absolutely no information as to how anything happened and I was on my own to solve the mystery. I had my own insurance that refused to help because uhaul wouldn't investigate their own damages to how water got into interior unit. Photos are irreplaceable and this one hurt bad with zero customer service.