Customer Reviews for U-Haul Moving & Storage at I-26
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

1 567 évaluations

3754 Fernandina Rd   Columbia, SC 29210
(Between St Andrews & Piney Grove Rd Beside Palmetto Armory NO CUST PARKING, No Customer Parking.)

(803) 798-4414

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(803) 798-4414

3754 Fernandina Rd
Columbia, SC 29210
(Between St Andrews & Piney Grove Rd Beside Palmetto Armory NO CUST PARKING, No Customer Parking.)

Services dans cet établissement :

Heures d’ouverture

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY L 
Évaluation :
1

Front desk girl was rude and snooty. If I didnt have an emergency I wouldnt have rented from here. I always rent from this location but experience was not pleasant.

Diamond R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarriscia W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Landrum H  |  Expérience générale 
Évaluation :
1

Horrible location. Beware of the stinky office when you go pick up keys. Rude and profiling employees. Would only recommend this location to a fly to accommodate the stink office. Hailey is very rude and profiles people who make twice her salary because of the color of skin. She hates her job and it shows. God bless her and heal her. 

Tykeah P 
Évaluation :
5

The staff is phenomenal!! Emily , Hayley and Keagin rock!!!

KEVIN R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Racheem R 
Évaluation :
5

Fernandina rd is a 5 star location!!

KEVIN R 
Évaluation :
5

Nothing that I can think of

LEONARD P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakisha F 
Évaluation :
3

Price has gone up to much over the years

JASON O  |  Expérience générale 
Évaluation :
5

It was a great experience, the employees are super nice and accommodating. It was an easy process from start to finish.

Katharina B 
Évaluation :
5

Na

Joe S  |  Premières impressions 
Évaluation :
5

The worker was very nice and and help. I had no problem. Everything was explained to me exactly the way it supposed to be. I had no confusion and I will use you again. Merci.

Carla A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina T  |  Premières impressions 
Évaluation :
3

The U-Haul had trash. There was an McDonald's bag and a used bottle water.

Destiny S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earline C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R 
Évaluation :
5

The woman who took care of me was very helpful and knowledgeable.

Dennis M 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Umesh N 
Évaluation :
2

I'll do a better job of documentation. I drove a vehicle 24 miles and returned it 3 hours after picking it up. I pumped a little over 2 gallons of gasoline in the vehicle and the fuel gauge reflected more fuel than when I started. More than 24 hours later, the invoice was closed and I was charged for fuel.

Burton Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
5

Emily is absolutely wonderful. She goes over and beyond, that made all the difference. All of the staff worked great together. Ils ont été professionnels et efficaces. I would recommend this uhaul.

JACQUELINE R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darriux R 
Évaluation :
4

Emily was a great help. Made sure everything was taken care of upon request and made the process easy.

Teyonna M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tikethia K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javarous G 
Évaluation :
5

Keep up the good work.

Calvin R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S 
Évaluation :
4

Have dumpster access for trash removal on-site

William R 
Évaluation :
5

Don’t know

James C 
Évaluation :
5

Great experience!

Brian M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKUS G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
2

The regional manager can use customer service training and Mgmt 101. I've not met a more difficult person to just get a straight answer from. Only other staff I incounteted was help from another location.

JENNIFER P  |  Expérience générale 
Évaluation :
3

My unit was nasty and full of spiders and dead German roaches... lots of them. Very unsatisfied. I always get my units at this location, however this time around I'm not pleased.

Latonya G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN D 
Évaluation :
5

The owner was on premises and very nice to work with

Michael B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward O 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian S 
Évaluation :
5

excellent service! Thank you!

Stephen M  |  Expérience générale 
Évaluation :
1

I returned my truck yesterday night around 11PM, the mileage was at 100121, but I was charged 1 mile extra as 100122. I filled the gas more a gallon and returned to the level where I took, still I was charged 10$ for gas. Yesterday while picking up, wasted my time by not finding my resveration and then created a new one and finally when I pickup the truck, the first gate was jammed and then backed up and the second door was jammed, latterly wasted my time for more than 1 hour. I just needed the vehicle for less than 4 hours and had to wait at U-Haul for 1 hour.

KHAJA B 
Évaluation :
1

The location is excellent but the U-Haul experience was bad, I reserved at another location 20 miles away. The extra driving time (30 minutes further away) consumed 25 % of my 4-hour rental time. The extra 40 miles cost me $38 more plus $10 more gas for a total of $48 more. I reserved online selecting the closest location with the equipment I wanted (just like their advertisement claims.) The confirmation said they would call me to confirm details - which they never did. They moved the pick-up location and I didn't notice until a few minutes before going to the pick-up point (since it was supposed to be so close to home.) I filed a claim and anticipate a partial refund (mileage) but really the website has to be corrected since the location I reserved at confirmed with me that they NEVER have pick-up trucks at their location. U-Haul could get the truck there as they had plenty of days to do so - but they made it inconvenient for me instead of getting their equipment where it was needed and where it was reserved. Seinfeld episode - "I thought a reservation meant you'd have the car I rented available."

Samuel N 
Évaluation :
5

The guy at the counter was super nice. The facility was extra clean and I love the restroom accessibility! That's perfect after long road trips…

SHANNON P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurtia C  |  Expérience générale 
Évaluation :
3

The check in experience was a bit unusual.

Gwynne G 
Évaluation :
5

I had my storage at uhaul on Fernandina rd for many years and never had any issues. The young man who was there when I moved out was very pleasant. I think his name was Devan. It was a great pleasure doing business with uhaul all of these years!

PAM D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julienne K 
Évaluation :
5

We have rented storage units several times from this facility. The employees are always very friendly and helpful.

DAWNA G  |  Expérience générale 
Évaluation :
5

Bien

Brandon B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S 
Évaluation :
1

Customer Service was not the best. Guy had an attitude it seemed.

Pia S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rickey P  |  Expérience générale 
Évaluation :
3

Have equipment on hand

MONEEK B 
Évaluation :
3

Get someone who has a more professional attitude to manage/ train new employees. Have employee physically check their trucks before handing keys. Long story never again from this location.

Doreen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty D 
Évaluation :
5

Nothing everything was great and hassle free all the people I dealt with we’re pleasant and nice and respectful.

Diamond M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celleeta T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred C 
Évaluation :
4

Test drive these trucks before renting them.

Connie r 
Évaluation :
1

Clean the trucks better. Sticky floors and center console. Cupholders were full of some old liquid. There was trash left inside the doors and center console. Truck worked fine though.

Christopher H 
Évaluation :
2

I received the truck with less than 21 miles of gas and was told I needed to make sure I brought it back at least 1/4 full. I paid for more gas than I used and was told that the last driver brought it back that was and was charged. The payment should have been applied to my bill for the previous renters has yet I paid for both. I drove 22 miles, brought back the truck with a little under 1/2 a tank of gas. Doesn't seem appropriate that the charge for the gas from the previous renter was not used to put gas in the tank.

ANGELA B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M 
Évaluation :
3

Was trash in truck, had some stuff on seats and floor. They wanted me to put more gas in after I had already put gas in. And had a picture of the gas hand when I got in car.

Arnae M 
Évaluation :
5

Very helpful well Respectful very professional

robert p  |  Premières impressions 
Évaluation :
5

Fast and helpful service

Ronnie W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
5

Easy experience obtaining unit and leaving unit!

JENNIFER M  |  Expérience générale 
Évaluation :
5

The 2 associates I worked with at the Fernandins Rd in Columbia SC were very helpful and pleasant to work with. I also have reserved another Uhaul in Seneca SC and that representative was very helpful. All staff making my moving experience so much better to deal with. Thanks

Sheila M 
Évaluation :
5

The salesman was very friendly and helpful.

Mark P 
Évaluation :
5

NOTHING I CAN THINK OF. THIS IS THE BEST UHAUL LOCATION EVER!!!!

Darlene P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jena B 
Évaluation :
5

I had my storage for over 5 years and never had any issues with them.

Ashley H  |  Expérience générale 
Évaluation :
3

The vehicle was easy to operate as other U-Haul, and I filled the fuel to match with the reading before rent though they charged me for fuel, I have rented U-Haul many time but this particular location people are cheated

CHANDRA S 
Évaluation :
5

Great experience - booked at last minute and everything, including the staff, was amazing

Aimee J 
Évaluation :
5

I would like for the access hours for storage to be extended. In addition, it would be convenient to have light provided per unit upon access.

Edward T  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F  |  Expérience générale 
Évaluation :
4

Not happy that Haul switched locations on me and incrurred more mileage as a result. The new location was excellent. Low pressure. No upsell. Easy in and easy out

Silvestro S 
Évaluation :
4

The gentleman working Saturday morning was fantastic! Unfortunately, it was very, very busy (lots of people arrived at the same time) and he was the only one working. He had to do everything from receiving, checking in, and validating equipment before it left the location. However, he was very, very professional, efficient where possible, and overall did a great job. He represented this u-haul location great!

Harry T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon E 
Évaluation :
5

The customer service was awesome. I watched the young man that took care of me handle all the other customers before me and after me and he was by himself with courtesy and professionalism.

James M 
Évaluation :
4

Courtesy calls

Sharon E 
Évaluation :
3

The truck was a bit dirty when we received it and the employee was rude.

Ashley D 
Évaluation :
4

Having problems with web site. Not able to pay the bill on line.

Lydia W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Champayne S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
5

Thanks Jay and Kim for exemplifying outstanding customer service! It was greatly appreciated!

Sonya B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F 
Évaluation :
3

Battery died on me 3 times hard to get boost

Roy B 
Évaluation :
5

Kim chin was very polite and helpful, she made my experience effortless.

APRIL S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanie H 
Évaluation :
5

Excelent service

Maria T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barrie G 
Évaluation :
2

Parking us non-existent, customers were trying to help direct each other because parking was so tight.

Paula G 
Évaluation :
4

Your prices are getting worse. My wife rented the same size truck 3 months ago and paid 1/2 the amount I was charged.

Andrew L 
Évaluation :
5

Kim was wonderful! She got good customer care service, very polite and knowledgeable.

omolade o 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roger P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

adam f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

savannah m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela M 
Évaluation :
5

Love Ms. Kim. Professional and cordial.

SHARON S  |  Premières impressions 
Évaluation :
3

There needs to be more staff. The staff person was really nice, but he needed help. Service was slow. And your vehicles needs upgrading, because my rental drove terribly. It's old, and it was not clean inside!

barbara m 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie H  |  Expérience générale 
Évaluation :
5

I had a hiccup at the first with the arrangement of my storage unit ordered online verses when I arrived to pickup my access key due to a clerical/technical error and almost got locked in that very night after unloading my first load into my newly assigned unit but all services and staff were exceptional and took care it while I went through a medical procedure and within 24 hours. I felt well tended to and the unit was perfect, the Temp control never failed and my belongings were safe, the restroom always clean, the elevator never broken down and even though my unit didn't have a working interior light the hall timed light was plenty to access my unit and fulfill my needs and purposes. For someone who went through one of the toughest times in my life you guys made my life much less difficult with decent pricing and a place of security for my prized possessions. Thank you so much U-Haul Storage family and Manager Kim your personal help throughout my time at the unit made me feel contentment and trusting of your facility and staff. If in need service again I will definitely be a return customer.

Blanchez S  |  Expérience générale 
Évaluation :
5

Clean and well managed.

Matthew S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara c  |  Expérience générale 
Évaluation :
3

Too expensive for me to continue to use

susan d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcom S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMIE M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thelka B  |  Expérience générale 
Évaluation :
5

Kim and the whole staff are great. Well run, always been helpful.

Murna G  |  Expérience générale 
Évaluation :
5

Thanks for assisting me temporarily. -Meagan Jennings

Meagan J  |  Expérience générale 
Évaluation :
5

upon arrival we were greeted by Mr. Jaleel , he was very polite and explained every thing. He price checked for us , to compare storage and helped us to decide the best option.. I was just very impressed with the sites cleanliness and his exemplary customer service.

tyrone T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn T  |  Premières impressions 
Évaluation :
5

S.O.

Asha M  |  Premières impressions 
Évaluation :
5

The General Manager Emily and her staff were very helpful and understanding to my needs. Best Uhaul experience I've ever had!

TARA L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy W  |  Premières impressions 
Évaluation :
5

Thanks Emily!

Petra P  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jamaal h  |  Expérience générale 
Évaluation :
5

Regarding "Secure and well lit", the facility was very secure and the outside was well lit, but during two visits to the unit after initial move-in the overhead light did not work. We were told it was due to a leak somewhere in the building which required electricity to units in our area to be turned off, but it wasn't fixed during our move-out visit 10 days later. Made the process a bit more challenging.

Coby B  |  Expérience générale 
Évaluation :
5

Great staff, very attentive to needs!

THOMAS M  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIROLYN F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela V  |  Expérience générale 
Évaluation :
5

I actually had some terrible experiences with your phone lines, being transferred from one department just to be told that I needed to be transferred to another, whom ultimately transferred me back, stating that they didn't handle my change of reservation. Luckily for me, LAMAR at your zimalcrest location in Columbia SC is as proficient as he is, and truly made up for my poor experiences with the rest of the associates. Although accountability on our part is needed for the mishap with the reservation and the size of the storage unit, Lamar made the process so easy in contrast to how difficult every one else made it. He is truly an asset to your company and is well-equipped with all the traits you could ask for out of someone representing your company as a whole. If it wasn't for him I would have left a 1-star review. He was articulate, accurate, hard-working and put forth extra effort to ensure customer satisfaction and his above and beyond tenacity is resounding. Thank you LAMAR!!!

Challen A  |  Premières impressions 
Évaluation :
3

Disappointed told a month free but not at this location. Would not have rented unit but my family was tired. So no. Want refer this location.

Faye F  |  Premières impressions 
Évaluation :
5

Thanks for all your help, Ms Emily.

ROBERT B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN S  |  Expérience générale 
Évaluation :
2

We arrived ten minutes past the office closing time after a multi-hour drive through traffic, with multiple parties meeting from out of town to help move. When we got there, the office employees were walking around closing up for the day. We asked if we could get access to our storage unit to unload the (largest) UHaul truck we had rented on our one-way move, and were told the systems could not process our unit access 'after hours'. We ended up having to pay for overnight parking, have our friends and family drive back home overnight and then drive back in the morning, and then access the next day. It was a miserable experience, all brought on by the poor customer service of not letting us gain entry ten minutes after hours. We understand it was at our fault that we arrived late, but we believed it was an easy fix and we were lied to about the processing of our order. The staff was obviously ready to leave and not deal with us, so we did not feel welcomed or satisfied on any front.

Connor H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caroline T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela C  |  Premières impressions 
Évaluation :
5

Excellent experience all around.

Darron M  |  Expérience générale 
Évaluation :
5

Staff is great

Erica E  |  Expérience générale 
Évaluation :
4

When doing my online reservation for the storage unit, I was told that the truck drop-off could be updated to the Fernandino Road Storage location, and no charge was mentioned. The customer service representative at the store location was very helpful in getting me access to the unit as quickly and smoothly as she could, but she could probably use a little help when things get busy. Also, she was unaware of the $103 dollar charge that was applied when trucks are not dropped off at the location listed on the contract. I ended up driving 40 miles to obtain the unit, and wasn't informed until the representative at the office called me back after nearly an hour after dropping it off, and said that she was just informed of the charge from her manager on-site. U-haul has always been my choice for my moving needs, but not being informed of such a high fee is unacceptable, and almost seems intentional. I am very disappointed in that aspect.

STEPHON B  |  Premières impressions 
Évaluation :
5

The young lady KD was very courteous,polite, concerned and very helpful. She was very nice and I am glad that you all hired her. I know good help is hard to find, she is a keeper. Thank you again. I put her initials because I can't spell her name.

HELEN S  |  Premières impressions 
Évaluation :
5

This location provided the PERFECT storage solution for me.

Mario D  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARINE E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert p  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian D  |  Premières impressions 
Évaluation :
5

This store actually answered the phone instead of allowing the phones to transfer to the national number. I REALLY appreciated that.

STEPHEN B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeGreta D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torrey O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeGreta D  |  Expérience générale 
Évaluation :
2

I never had light in any of my units. After Breanna Harvley left, the manager at that location (can't remember her name) was horrible, she was rude and unprofessional. Beverly was pleasant and helpful when I needed assistance with the light issue. Prior to the new manager I would have given an Excellent 5*. Breanna Harvley was a pleasure to work with.

REGINA S  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Teyania W  |  Expérience générale 
Évaluation :
5

Fast Moving company was excellent! They unloaded my truck super fast without any damages.

ELISHA S  |  Premières impressions 
Évaluation :
5

Always kind and helpful.

Darlene T  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maggie M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney B  |  Expérience générale 
Évaluation :
1

I have used U-Haul for my moving and storage needs many times over the years, but no longer after this experience!! Worst service experience I've ever had! I will never use U-Haul again for anything. The ridiculous fees they charge if you are one day past the due date and the service the staff provides are unacceptable. I was never more than 2-3 days past my due date, because my life as most people is very busy. But I came to my unit and a lock was on my unit. So I drove 30 minutes to my unit to grab a few items for my son only to find I was locked out. When paying $115 for a tiny 7x10 unit, I should be able to access it when I need to! I was yelled at, cussed at and hung up on by the manager at the I26 location when I called to discuss the situation. 8 months at this facility and nothing but issues! Could never get in touch with anyone. Even the reps at the 800 customer service number are not the friendliest. I'm DONE with U-Haul! There are too many other companies that are better priced and believe in good customer service.

Sherri O  |  Expérience générale 
Évaluation :
5

Online messed up My Reservation...but they gave me a free month storage thou I appreciate that a lot

Gloria R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela D  |  Expérience générale 
Évaluation :
1

Our storage unit was on the second floor. There were multiple times we had issues with the elevator opening and closing and even moving when the buttons were selected. *We were unable to get in touch with the office by phone during the time we had to unit. We were also unable to contact the office to close out the account. Even the customer service line was unable to get in touch with anyone in the building to notify them that we cleared the unit. * Customer service notated in the account that we moved out and that would be enough since no one was able to reach the office. I received multiple calls and emails regarding the account being past due before receiving this survey. Even today I was unable to reach anyone at the office to discuss this matter. I will be back in Columbia in a few weeks and I would like to speak to the manager about this matter.

Tonia G  |  Expérience générale 
Évaluation :
3

Thanks for the memories.

SHARON S  |  Expérience générale 
Évaluation :
3

When I initially went to the office no one was in office, this was around 430p on 2/21/22. I waited until 440p and no one showed up, the store was empty. I called out for someone and even called the store phone and no one still came to assist.. I then decided to leave and come back around 630p and someone was then there to assist..

DeAnna J  |  Premières impressions 
Évaluation :
5

Move in date : 2/19/22.

Pauline e  |  Premières impressions 
Évaluation :
5

Thanks

Dayna W  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janel B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydni H  |  Expérience générale 
Évaluation :
5

Should be 24 hour access without paying extra

vernon s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY F  |  Premières impressions 
Évaluation :
5

Staff was knowledgeable and courteous.

Davis P  |  Premières impressions 
Évaluation :
2

When I first came to that location on Fernandina road Great manager she always looked out I paid my storage on time because I'm on a budget I'm disabled this new lady comes in and nickled and dime me to death true enough I know the pandemic isn't the greatest place to be in at this point in time in life but business is business and she was all about business and wasn't given any breaks I make a payment if I had a balance I got charged more than what I paid so I had to leave and the young man that she has working for her is dumber than a bag of rocks couldn't take payments for accounts that's in the hole because the manager wasn't there came there several times to make payments he couldn't take the payment because of the fact that I spoke with the manager and she didn't relay the message to him needs to be a dialogue between manager and employee she needs to trust him to do his job and he needs to know his job with that being said that's why I left the facilities have a good day.

Bryce F  |  Expérience générale 
Évaluation :
2

I stored everything for 18 months. When I moved my belongings out of the unit, I found that the roof had leaked and some things were ruined. I filed a claim but haven't been able to speak to anyone about it for weeks. Even if they don't intend to compensate me, I feel they should tell me. I spent $1,800. at that facility.

Kathryn H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore P  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

APRIL J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey S  |  Expérience générale 
Évaluation :
5

The people working there are very pleasant and helpful. They went above and beyond to help me when I had a very difficult situation. I would use that storage facility again for sure!

corey b  |  Expérience générale 
Évaluation :
4

Management has definitely improved over the last couple of years. Like a different place. Professional and bookkeeping problems were fixed.

SHAWN R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwyn W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelka B  |  Premières impressions 
Évaluation :
5

Great place for storage, will highly use you again, thanks

Acquanetta G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERHIGHNESS M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawayne S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtnie S  |  Expérience générale 
Évaluation :
3

My unit was in building D. The hall My unit was in was very dark and had a burnt out light. Since there aren't lights in the units, it was pitch black in my unit and I had to use the flashlight on my phone to look around. There needs to be more lighting and maintenance of ones that burn out. There were too many rent increases that occur every year and a half or so. Otherwise, my belongings were kept safe and I appreciate not having to worry about my things being stolen.

Kara R  |  Expérience générale 
Évaluation :
5

The entire staff super sweet. Very customer service friendly and accommodating. I even went back the next week for the same service as I needed additional movingstorage.

Ava L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shanika b  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATORI S  |  Expérience générale 
Évaluation :
3

I been gone long before 9/29

Carlton A  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frankie R  |  Expérience générale 
Évaluation :
5

There was an issue with my unit, but the sales person gave me a bigger unit (only unit available) with one month free to even out the cost

Keri K  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol D  |  Expérience générale 
Évaluation :
5

Sylvester was great, polite and knowledgeable.

BEVERLY S  |  Expérience générale 
Évaluation :
4

Would like to have 1st. Floor

JAMES H  |  Premières impressions 
Évaluation :
4

I was a little worried, because reaching someone to close out was hard. I'm not in town and had to communicate by phone but everything worked out fine in the end. Thanks you to the staff and manager at my unit.

Valvita D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER E  |  Premières impressions 
Évaluation :
5

Super great experience

Gary P  |  Expérience générale 
Évaluation :
5

The staff was friendly and accommodating, plus I loved the fact that there was an elevator.

BEVERLY S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aureia H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YSATIS S  |  Premières impressions 
Évaluation :